Luxus Marble & Granite
since 2009
Examples of works performed by Luxus Marble & Granite
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About Luxus Marble & Granite — Ranked №7 Countertop Fabricator and Installer in Providence, RI
total score
Exact value: 64.036188 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Luxus Marble & Granite, founded in 2009, ranked number 7 in Providence, RI in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Luxus Marble & Granite among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Luxus Marble & Granite: Total Score & Key Ratings
The Total Score of 64.04 out of 100 achieved by Luxus Marble & Granite in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Luxus Marble & Granite has a rating of 4 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.49 out of 5.
You can read detailed information and evaluations from our independent research of Luxus Marble & Granite’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Luxus Marble & Granite directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Luxus Marble & Granite
Luxus Marble & Granite has a wide range of granite and marble slabs, buying them directly in quarries, which allows you to sell stones at a low price. At each stage of production in the Luxus Marble & Granite, the material is created thanks to a huge staff of template makers, installers, manufacturers, quartz and marble countertops are made in high quality with modern equipment. Each edge is treated with eight polishing pads for shine. In addition, cooking models and sinks are strengthened for the longest possible service life. Luxus Marble & Granite is the best choice for those who care about the quality of materials for countertops and other products.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
Customer Feedback Score
reviews: 55
YELP
reviews: 15
reviews: n/a
CoCo
reviews: n/a
Mystery Shopper Report
Staff friendliness
Staff Expertise
Company Age
Own Office
Own Production
Veterans Discount
Production time
Deposit Level
Quote Time
Affordability
Company services
Kitchen
Bathroom
Outdoors
Commercial
Fireplaces
Sill rail
Additional benefits of Luxus Marble & Granite
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Debit cards
Accepts Credit Cards
Private Lot Parking
Bike Parking
Kitchen & Bath
Countertop Installation
Marble supplier
Countertop store
Granite supplier
Reviews about Luxus Marble & Granite
All (28)
Google (13)
Yelp (15)
Kevin Novell
Date: 2024-08-15 13:54:07
I had a great experience with Luxus Marble & Granite. I went into the process knowing nothing. They walked me through my options and all the steps with warmth. Check out their remnants. The selection is vast and the prices are very reasonable. They were comfortable accommodating alterations and installed in less than a week from templating.
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Rafael Sabino
Date: 2024-02-15 22:38:28
My partner and I bought a countertop from Luxus for our summer home, and we're thrilled with the outcome. Luxus provided excellent customer service and a fantastic selection of slabs, helping us find exactly what we needed. A big thanks to the Luxus team for making our project happen swiftly. Our countertop looks great, and we really appreciate your effort!
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Nadiwa1441
Date: 2021-04-09 22:10:05
I’m absolutely happy with my granite! And the customer service is awesome! Kristen is so nice ! The person who did the template and the installers are wonderful , I had the best experience with this company! Thank you so much!
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Jenny and Roger Ackley
Date: 2024-11-18 13:17:13
I had both my master bath and kitchen counters installed. My interactions with the Luxus team were all top notch. I highly recommend them for their customer service and installation teams. They are all professional and punctual.
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Brenna Axford
Date: 2023-01-09 18:35:02
Really torn on this one. The process when we were in the warehouse was straight forward and simple. However, after we left that's when everything went downhill. We were scheduled to have them come out to template. Didn't get a call, email, nothing the day before as we were instructed would happen. Day of, they don't show and when we called they said their template person was sick and we would need to reschedule. However, we were leaving for a trip the next week... They said they would try to get us in that Monday morning before we left and would call either way if they could make it or not make it. Well sadly our trip had to get moved due to sickness but guess who showed up at our house unannounced during a time that we would not have been there originally and still got no call. They did the template and all was well. Then the install date came. We had to call them on the install day because once again - no call the day before like we were told. We were given a time for the afternoon and less than an hour after we got off the phone with them, they cancelled saying their truck broke. Once again we had to reschedule. Finally it comes time again for installation. They did not show in their arrival window - had to call again. They were now running an hour and a half behind and were now due to show up at 4:30pm. The people installing were very nice and clearly exhausted from what I'm assuming was a long day. However, when they left there was glue and silicone all over the place. We had to wait for it to dry and then take it up with razor blades which was an hour of our time. The adhesive used to attach the sink was uneven around the sink edge allowing for grime and dirt to fester there and the silicone edging against our cabinets was rough and inconsistent. We called about these issues and were told the scheduler would call us about them coming to fix it. Never received a call but instead had the installers show up on our front steps, ring our bell, and wake up our child who was napping. The issues were fixed but overall a frustrating process. We love our countertops and have no issues with the actual quality of them. Very happy to be done with this.
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Alan Cohen
Date: 2017-05-24 14:10:25
Wow!!!! What a great experience at Luxus. The people are great, selection outstanding, service par excellence and pricing competitive! The two women up front, Lori and Adrian, are wonderful. They are super pleasant, very helpful and knowledgeable. I honestly don't think that Adrian has ever had a "bad" day as she is always upbeat and positive. Jeff the "template guy" is knowledgeable and efficient. Knows his business, gets in there and does his thing. I was amazed at the high tech..I honestly thought these guys came in and take physical measurements so very impressed with the laser technology apparatus. The installers, Leo and William, were also terrific. They showed up on time and knew what they were doing. They problem solved on site which is great as things don't always go as planned. Just a great overall experience. Luxus did what they said they would do when they said they would do it. What more can you expect as a consumer. They were also very flexible with scheduling times as I had to cancel one appointment and requested a time slot for the installation which they honored. Great job Luxus ...you do Rhode Island proud!!!
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Kerri Martello
Date: 2024-10-09 21:03:41
Hilari & Adriane are sweethearts! They are extremely knowledgeable, helpful, and friendly. The workers know what they’re doing and the process was a beeeze! I will definitely come back to Luxus again for any stone work!
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Mary Ann Mazzone
Date: 2024-05-21 14:20:12
I had the pleasure of meeting Hillary, sales associate, at Luxus Marble & Granite. She was friendly & extremely pleasant. Her knowledge and patience was truly appreciated. She made my shopping experience delightful! She is an asset to Luxus Marble & Granite!!! I would highly recommend this great business!!!
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Stephanie Fox
Date: 2024-07-17 14:14:40
This is THE company to work with for all of your countertop needs. Adriane was a DREAM to work with - she held our hand from the beginning to end of our project. She was attentive, communicative, kind and thorough. Adriane went above and beyond what was necessary to ensure our success with parts of the project that didn’t have to do with the countertops. She contacted other vendors when I couldn’t and helped to make arrangements. With Luxus, scheduling is easy and workers show up on time…. and do a fantastic job. Not to mention the company is located hours away from us and still took us on as clients. Thank goodness for that because we have had a nightmare experience with local companies! How I wish we had another project to do so we could work with this company again! Adriane - I’ll never forget your kindness and support through the challenges of this big project. A HUGE thank you to you and everyone at Luxus for providing the ultimate customer service experience. 5+/5 stars!!!
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Jon Litwin
Date: 2023-12-20 15:48:05
My advice DO NOT USE THIS COMPANY. Everything with the gatekeepers at the front desk( one of them in particular) was fine in the beginning”thank you honey”. “You picked a beautiful piece of stone, it will look magnificent in your kitchen sweetie”. I stupidly paid in full, and then the abuse began. They messed up my order, and when I called to try to get it corrected, I was treated like a second class citizen, was not permitted to get a word in edgewise, and from my standpoint, and my partners,(she witnessed this conversation with Adrienne) verbally abused and threatened. They fixed the screw up in my order, and Adrienne called me to arrange install(all sweet and cute, phony- like. “Can we install Friday?” I said yes, but in morning because I had a consult job in the afternoon. Great. She calls the next day and tells me the installers would be there between 1:30-2:30 on Fri???? I needed to get this installed for the Holidays so Her decision to change the install time cost me a major consulting. She laughed when I asked if she will reimburse me my lost pay due to HER mess up. Like a person before me, I have asked to speak with Mr Pinto, the owner, and all that I get is he’s not here, he’s out of the country. I WILL get him on the phone to make sure that he knows how his company treats its clients. I will NEVER recommend LUXUS to anyone. It’s unfortunate because ultimately I am partially satisfied with my countertops, the installers where awesome, BUT it is not worth the abuse dealt by this woman. She should get some help in how to communicate and LISTEN to customers. Actually, if it were my company, she would never be allowed to be near customers. My apologies for being so wordy, but my experience in this horrible enough that I wouldnt want anyone else to go thru this. There are other fabricators out there, pick one. My advice, don’t pick this one.
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Dawn Morrell
Date: 2019-06-14 15:50:39
I shopped numerous stores looking for the perfect choice for my kitchen counter tops and I chose Luxus. Nikki was by far the best salesperson... she took her time with me walked with me through all the slabs of interest and quoted me prices for all. I left and wanted to go back the next day to think about my choices. I returned and Nikki was AMAZING from start to finish. Upon installation the initial slab had a crack. John, Manager came out to view the crack and John assured me they would have an answer the next day.. they did and a new countertop was put in! It’s beautiful! The customer service I received was outstanding. Nikki and John were both professional and pleasant to do business with!
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larry scermino
Date: 2023-11-08 13:19:06
BUYER BEWARE! One star only because you have to put one to write a review. I had a horrible experience with this company. The girls in the office treat customers horribly. You ask to speak to the owner, Ricardo, and you're told you can't. I will assume they don't want him to know the incompetence that exhumes from his office. I had a piece of butcher block which had been cut incorrectly by almost an inch too wide. When I asked how this would be handled, I was told they would cut my wall!!!!! Can you imagine?? Cut into my wall, by almost an inch, instead of cutting the wood. When I said No, the two installers left everything sitting on my cabinets and walked out the door. I had to contact Sage Surfaces and get it corrected myself. Luxus had to come all the way back and pick up the pieces for a full refund! If this Company is involved, don't you be!
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Chris Sicard
Date: 2024-08-09 15:12:57
Luxus is a great company to work with for all of your countertop needs. Adriane and Hilari were super to work with. The communication was great from the beginning to end of our project. Scheduling was easy and workers show up on time and did a fantastic job. My countertops look awesome! Everything was awesome! 5/5 stars!!!
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Jennifer C.
Date: 2024-11-27 19:41:02
We recently had new countertops installed in our kitchen and the experience was nothing short of exceptional. The installers (Diego and Lucien) demonstrated a high level of professionalism from start to finish. They arrived on time, explained everything and took extra precautions to protect my home from debris and cleaned up after completing the job. The project was completed 1 week earlier than expected, allowing us to enjoy a stress-free Thanksgiving. The customer service was excellent throughout the entire process. (Thank you Adriane!) Overall this was a fantastic experience and I couldn't be happier with the results. I highly recommend their services to anyone in need of countertop installation!
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Steven S.
Date: 2024-05-10 01:19:47
Luxus Marble has a fantastic staff, from sales to installation. We are always satisfied with the product and price. Fully recommend this company. Steve Sholes, Sholes Properties
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frank z.
Date: 2021-11-10 00:48:21
Don't believe the bad reviews! We've used Luxus for numerous homes and they are very eager to please and get the job right. They have the best selections of stone around and are a pleasure to work with.
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Mary M.
Date: 2018-02-21 02:36:36
Our builder sent us to Luxus. We were very pleased with the service, knowledge and patience from Adrienne. Very pleasant to work with. The installer addressed a couple of my concerns and the work was perfect. The seams are virtually invisible. Beautiful granite to choose from. Our kitchen looks gorgeous.
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Lori M.
Date: 2016-06-07 15:43:10
Very competitive prices! Great experience from the order process to the install! My delivery was on time and as promised! Thanks Again Pedro and crew for a great job done!
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Susie B.
Date: 2024-08-17 18:41:42
We bought through Lowe's and were assigned Luxus. Scheduling was a little difficult but overall a good experience.
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Carol M.
Date: 2017-07-19 03:08:16
We went to Luxus on a recommendation from our son and daughter-in-law who had a great experience with them. Adrianne (not sure of spelling) was patient with us as we looked at slabs to replace our kitchen counters. She is knowledgeable and friendly. We did have a little glitch with removal of our old countertops. The installation crew was great, too! Even with the slight hiccup, she was understanding and accommodating. Overall a great experience from start to finish! Check them out before looking elsewhere. You'll be glad you did!
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Robert S.
Date: 2017-05-26 01:37:13
Went there with my contractor to pick a granite for my bathroom sink remodel. We were greeted by one of the owners and she was very nice and patient showing me all different patterns and colors. After I picked my granite, we went over the finishes and cuts. Very helpful. The installation was quick, efficient and on time. Great source for marble and granite.
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Frank T.
Date: 2020-03-24 19:59:08
Had quartz counter top and backsplash installed. Countertop looks great. Backsplash not so much. Seam on backsplash very visible and an uneven gap between backsplash and cabinets. Would not recommend.
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Silvio D.
Date: 2016-01-25 23:27:51
The old smoke and mirrors trick... I purchased a very nice granite slab for my island from one of their distributors . Our plan was to have the slab made to look thicker by a process they do. Mirroring ? We agreed on price. 2 days before they were coming ( which was a week later than the appointment I HAD to make a month earlier ) they called and said it was 1100.00 more ! I was furious. I had no choice but not to do the process to make it thicker. My back was against the wall ! I would have gone to another company. The price they were now charging for this process was double any other company. Then,It cost me 500.00 more for the change I had make from builder because he now had to lower my custom butcher block. Also the sealer they put on was useless. Any drop of anything made a stain. I had to purchase my own and put three coats on it. There were a couple of other small issues with the purchase , but I don't think anymore needs to be said. One good thing I have to say is the installers were great.
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David B.
Date: 2025-02-10 23:45:18
been doing kithens for 25 years and this is the worst granite install ive ever seen they dont care about making the customer happy its all about the money
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Laura T.
Date: 2024-10-22 20:40:25
This was an absolutely terrible experience from the first time Luxus came to our house. We paid 10k for granite for our outdoor kitchen. They had to come 4x and it's still not right. They mis-measured several times, there are jagged edges. They chipped the pieces while putting them in and then "filled" the chips with epoxy and told us thats what they do. However, when I called other granite companies to confirm if that is protocol, they told me that that is ridiculous! There are huge gaps Between our stone and the granite and the grill and the granite. They are inconsistent, one cut where granite meets stone is straight and on another counter they tried to abut the stone with the granite piece making a not straight cut. The guy who runs the place is the most unprofessional business person Ever. His ghetto talk was just a complete disgrace. Several people have seen the work and agree it looks terrible but I am so done with this company, I don't want them coming back to my house. It's sad because we spend so much money on an outdoor patio and the granite looks terrible!
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Charlie G.
Date: 2021-12-30 11:21:11
Terrible quality, our bathroom counter graining did not match our backsplash. It wasn't even close, it was obvious they did not try to match. Thank god we did not use them for our new kitchen.
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Michael M.
Date: 2019-11-04 21:21:58
Had a full kitchen installed and 4 months later the granite started to stain...and we noticed that another piece wasn't ever sealed. I called and spoke to Adrienne and she was incredibly rude. I simply wanted someone to come out and look at it and all she said was it was my responsibility to seal the granite. What?? She said every six months you need to seal it. I said I've only had it 4 months. She then says then seal it every day....Incredibly rude and I'm suggesting to never do business with this company. Once they have your money, the service is over.
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Marilyn A.
Date: 2019-10-21 19:39:32
I recently ordered a counter top for my kitchen. I said the counter top with backsplash. I was asked to sign a paper with a $1500 deposit to come and measure. The slip was written with numbers and codes so when I signed it, since we had discussed a backsplash, I thought the sales person would include it. NOT SO!! When they installed it, I asked where the backsplash was and they said I never ordered it. They were unwilling to make any adjustments to my bill and the only comment I got was "you signed the order". I think if you are looking or countertops, Coventry Lumber or any other place would be a better choice. If I could give less than one star, I would.
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FAQ About Luxus Marble & Granite — Based on Independent Research
What materials can I order a countertop from Luxus Marble & Granite?
What types of spaces does Luxus Marble & Granite fabricate countertops for?
What shapes of kitchen countertops does Luxus Marble & Granite fabricate?
What countertop design styles does Luxus Marble & Granite most often implement in Providence, RI?
What is the service area of Luxus Marble & Granite?
What types of clients does Luxus Marble & Granite work with?
Does Luxus Marble & Granite have its own countertop fabrication facility?
Does Luxus Marble & Granite offer any discounts on countertop fabrication in Providence, RI?
What is the price category of Luxus Marble & Granite in Providence, RI?
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Luxus Marble & Granite?
What is the fabrication and installation timeline for a countertop at Luxus Marble & Granite?
How long does it take Luxus Marble & Granite to prepare a quote for countertop fabrication and installation?
Does Luxus Marble & Granite offer cutouts for sinks, cooktops, or other elements?
What guarantees does Luxus Marble & Granite provide for its work?
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Luxus Marble & Granite. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
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1515 Elmwood Ave, Cranston, RI 02910