About LD Kitchen & Bath — Ranked №6 Countertop Fabricator and Installer in Tacoma, WA
53.79
total score
The main rating value calculated from more than 30 indicators.
Exact value: 53.791348 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
LD Kitchen & Bath, founded in 2009, ranked number 6 in Tacoma, WA in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included LD Kitchen & Bath among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
LD Kitchen & Bath: Total Score & Key Ratings
The Total Score of 53.79 out of 100 achieved by LD Kitchen & Bath in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — LD Kitchen & Bath has a rating of 3.8 out of 5 — and our team’s Mystery Shopper Score, which stands at 2.62 out of 5.
You can read detailed information and evaluations from our independent research of LD Kitchen & Bath’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact LD Kitchen & Bath directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about LD Kitchen & Bath
If you seek a reliable service provider of countertop installation service near you, LD Kitchen & Bath is a good choice. The company has existed on the furniture market for over 10 years and managed to gain expertise in natural stone processing. An experienced team of dedicated workers acts as a single unit to please consumers and fabricate premium-quality countertops. Craftsmen process granite and quartz. Modern machinery and skills ensure proper material processing to preserve physical properties. Stoner countertops with original patterns decorate bathrooms and kitchens and serve for a long time.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
3.8
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 121
Google
4
reviews: 94
YELP
3
reviews: 27
Facebook
n/a
reviews: n/a
CoCo
n/a
reviews: n/a
Mystery Shopper Report
2.6
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 2.620849 out of 5.
criteria: 10
Staff friendliness
1
Poor
Staff friendliness
We rate the staff friendliness of LD Kitchen & Bath as Poor.
Based on our mystery shopper research, the staff at LD Kitchen & Bath showed minimal interest in interacting with the client. Communication was neutral and lacked engagement or effort to assist. This evaluation places them in the Poor category.
Important:
Our rating is based on the personal experience of our mystery shopper with LD Kitchen & Bath’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting LD Kitchen & Bath directly to better understand their approach to customer service.
Staff Expertise
3
Good
Staff Expertise
We rate the staff expertise of LD Kitchen & Bath as Good.
The staff member from LD Kitchen & Bath who spoke with our professional mystery shopper demonstrated good knowledge of the product or service, providing answers to most questions. Their level of preparation met industry standards and provided sufficient confidence to the client. We placed them in the Good category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at LD Kitchen & Bath may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
3.1
Established
Company Age
LD Kitchen & Bath is an established company, operating since 2009.
According to our research, LD Kitchen & Bath has been in business since 2009, placing it in the Established category. Such a track record demonstrates a stable reputation and professionalism, making the company a reliable choice for clients.
Important:
This information is based on data collected by our mystery shopper. We recommend contacting LD Kitchen & Bath directly to confirm the accuracy of the details.
Own Office
5
Has Office
Own Office
We note that LD Kitchen & Bath has a dedicated office.
Our research revealed that LD Kitchen & Bath operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting LD Kitchen & Bath directly to confirm the latest details.
Own Production
0
No Data
Own Production
We were unable to confirm whether LD Kitchen & Bath has its own production facility.
Unfortunately, as part of our mystery shopper research, we were unable to confirm whether LD Kitchen & Bath operates its own production facility. This may be due to unanswered calls or messages.
Important:
The absence of data impacts the company’s position in our ranking. However, LD Kitchen & Bath remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to LD Kitchen & Bath directly for more information.
Veterans Discount
1
None
Veterans Discount
LD Kitchen & Bath does not offer discounts for veterans.
Based on our mystery shopper research, we found that LD Kitchen & Bath does not provide special discounts for veterans. This may be due to the company’s policies or a lack of demand for such offerings.
Important:
This information is based on data collected by our mystery shopper. Company policies regarding discounts may vary. We recommend contacting LD Kitchen & Bath directly for confirmation.
Production time
4
Fast
Production time
We rate the production time of LD Kitchen & Bath as Fast.
According to our research, LD Kitchen & Bath quoted a project completion time of 14 days. This places them in the Fast category, demonstrating their ability to meet client needs efficiently.
Important:
Our evaluation is based on information provided by LD Kitchen & Bath during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with LD Kitchen & Bath.
Deposit Level
1
Very High
Deposit Level
We rate the deposit level of LD Kitchen & Bath as Very High.
LD Kitchen & Bath requested a deposit of 100% of the total project cost, placing them in the Very High category. This indicates significant financial obligations at the start of the project. We recommend discussing with LD Kitchen & Bath the details of their approach and reasons for this policy.
Important:
Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by LD Kitchen & Bath may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from LD Kitchen & Bath.
Quote Time
2.1
Slow
Quote Time
We rate the quote preparation speed of LD Kitchen & Bath as Slow.
Our mystery shopper research showed that LD Kitchen & Bath took longer than most companies to prepare a quote. This performance places them in the Slow category. We recommend discussing quote preparation timelines with LD Kitchen & Bath in advance.
Important:
Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with LD Kitchen & Bath.
Affordability
4.6
Low
Affordability
We rate the price level of LD Kitchen & Bath as Low.
Our mystery shopper research revealed that LD Kitchen & Bath offers one of the most affordable pricing options in the city. For the requested item made from Calacatta Idilio quartz, the company quoted a price of $61.27 per square foot, while for Carrara Morro quartz, the price was $0. These prices fall into the Low category, making LD Kitchen & Bath an excellent choice for budget-conscious customers.
The total price for the finished and installed product measuring 83.4 square feet was $5110 for Calacatta Idilio quartz and $ for Carrara Morro quartz.
Important:
Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from LD Kitchen & Bath.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of LD Kitchen & Bath
Small business
Delivery
In-store pickup
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Assembly service
Wi-Fi
Free Wi-Fi
Checks
Credit cards
Debit cards
Accepts Credit Cards
Private Lot Parking
In store shopping
In store pickup
Kitchen & Bath
Cabinetry
Countertop Installation
Kitchen supply store
Bathroom supply store
Reviews about LD Kitchen & Bath
All (39)
Google (11)
Yelp (28)
Source:Google
Brad Elliott
Date: 2023-02-17 03:25:22
Couldn't be happier with the service and pricing from LD. We took our detailed drawing of our quartz countertops to LD, picked out what we wanted and they were installed a couple weeks later.
Their technicians were informative, experienced and efficient.
Would (and have) recommended LD to friends and family.
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Source:Google
Michael Marshall
Date: 2024-12-24 03:22:17
Excellent service and product quality.
The vanity we bought is beautiful. Loved that they suggested we save money by buying a remnant from their yard.
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Source:Google
Brendan Duffy
Date: 2024-05-07 18:40:56
Excellent service for contractors... they really deliver
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Source:Google
Erin Sweeney
Date: 2024-10-24 17:53:22
I’ve used them for a few jobs. And most recently the last. They did not install the correct color slab throughout the kitchen and then lied claiming one of the mismatched slabs were an older color. They came back out 2 months later and replaced the entire kitchen only after we forced them to. The installer damaged the cabinets and finishes and the owners refused to make it right. After a last effort to come to an agreement with them, we decided to seek legal action. Would not recommend them.
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Source:Google
Sheila Tallman
Date: 2023-10-15 02:30:09
We have purchased kitchen cabinets 6 times for rental properties from this company. Each time had been great. Great customer service, friendly people.
We highly recommend!
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Source:Google
ELEMENT'S ESSENTIALS LLC
Date: 2024-07-17 04:56:51
Great working with Tran and Uncle to help me providing anything for my customers vision. The countertop I stall guys are quick and quality work. The cabinets are always nicely assembled. NOBODY, is going to beat their prices!!! I'm the Owner/Operator of Element's Essentials llc and all of my kitchen needs have been with them! Here are some photos of my recent kitchen that has all cabinets and countertop from LD Kitchen & Bath.
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Source:Google
Candace Reis
Date: 2023-11-12 17:14:03
I had a disappointing experience at this store. The customer service was poor – I felt ignored, with no staff acknowledging my presence. To make matters worse, two staff members were engaged in a loud argument for over 15 minutes, right in front of customers. It was unprofessional and created an unpleasant atmosphere. I will never shop here again.
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Source:Google
Dana Seitz
Date: 2024-09-28 02:26:38
Beautiful showroom. Good prices. Helpful staff. Great selection of countertops. Nice display of different installed cabinets.
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Source:Google
Erik Johnson
Date: 2023-08-06 22:47:47
The quartz is beautiful and they were very detailed about the quartz install. Reason they only got 4 stars is because the sink sizes they offer for bathrooms are small and large. I was concerned about the size of the large sink and initially wanted a small, but they told me a large sink would fit. When it got here it did not fit properly. They were able to make it work but had to cut into my vanity significantly. Overall Great price, great product, but do your own measurements before you go in to purchase and double check sink sizes. (Including depth of sink)
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Source:Google
Cs Gart
Date: 2024-06-12 05:00:01
Great service and amazing selection. Tran and Uncle are fun to deal with. Most experience granite and cabinet dealers west of the Mississippi. Best prices in town. Thanks so much for helping us out.
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Source:Google
Michael Clark
Date: 2021-05-27 17:27:50
Great place with beautiful huge supply of countertop solutions as well as cabinets! Awesome staff in and outside the store. They are used frequently with many of the projects I do working with BV renovation. The install techs are nothing short of professional and amazing. The results are always wonderful, and they stand by their work. A great place to check out! When I do my kitchen and bathroom I'm calling LD.
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Source:Yelp
Ari S.
Date: 2025-05-02 21:49:29
Our contractor and realtor recommended LD and I have been really happy. They are now doing flooring and got a great deal on quality Vinyl Plank Flooring
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Source:Yelp
Kelly W.
Date: 2024-01-25 06:11:28
We absolutely love our countertops! I didn't read reviews before we decided to go to L&D and I'm glad I didn't. They were recommended by the company that made our cabinets. I don't know what other people expected from L&D but from my experience they were knowledgeable, helpful, and accommodating. Other stone suppliers wanted to put a seam at the center of my sink because it's a long run but L&D didn't do that. The one seam I have in my kitchen is minimal and not noticeable unless you look for it. Customers need to keep in mind that you can't always get what you want with natural stone. If it break they aren't going to want to pay for an additional slap.
I recommend L&D. My advice is to take a breath and shop around. We have a beautiful updated kitchen and we literally saved thousands and got the same aesthetic we would have gotten from other more expensive companies.
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Source:Yelp
Tracy B.
Date: 2022-12-26 03:25:07
LD kitchen were an amazing experience for us, from start to finish. Seth was the person who helped us in the office, we made an appointment and he was really friendly and so knowledgeable, I had many questions and he had answers to them all. We scheduled our installation and had to push the date forward and they really worked with us to have our request met. Our installer was Efren and he was great! Him and his colleague worked efficiently and clean as they cut on site. I was concerned about a seam showing in our L shaped kitchen counters as they don't do seamless and we can't see a seam at all. Our quartz counters are beautiful and we love the service, the price point was very reasonable and the California Gold Rush Quartz I'd so beautiful. We'd highly recommend this company to anyone that wants quality customer service, product and installation.
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Source:Yelp
Emily D.
Date: 2021-09-27 01:25:08
LD has great prices and is always able to help me with my kitchen layout. I've remodeled dozens of kitchens over the last few years and highly recommend LD.
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Source:Yelp
Seth A.
Date: 2019-03-09 20:27:03
Great cabinets and countertops for a low price. Expect to come in and wait to be helped versus calling on the phone. Very happy with the finished product!
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Source:Yelp
Jay E.
Date: 2018-08-29 02:14:08
LD Kitchen & Bath sell cabinets and counter tops. The reason they are kert is because they are moving large quantities of top quality cabinets. If you want someone to bend over backwards and hold your hand while you pick out what you want go somewhere else. The reason that LD is so busy is because they sell good cabinets at great prices. Yes they are trying to get you in and out because usually there is someone waiting behind you that would also like to buy cabinets. My kitchen looks great and it is because the people at LD Kitchen & Bath got me everything I need at a fraction of the price other stores want you to pay. I have already told several of my neighbors about LD and soon they will be enjoying a brand new kitchen like mine. Thanks LD Kitchen & Bath
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Source:Yelp
Brian S.
Date: 2018-06-16 15:42:28
I have used LD on 10 of my kitchens and bathrooms. They have always had great service and prices. That's why I keep going back!
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Source:Yelp
Sandra N.
Date: 2018-03-01 19:13:19
We have used this company 4 times in the last year for bathrooms and kitchens. Solid wood cabinets, soft close hinges, affordable granite, undermount sinks. Tran goes above and beyond for her customers. We will always choose LD Kitchen and Bath for our investment homes.
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Source:Yelp
Daren W.
Date: 2017-06-19 19:47:29
Great cabinets and prices. You can't beat the quality of the boxes. Dove tailed drawers, solid plywood. It would cost you twice as much dough to get solid plywood boxes from another cabinet maker. You're not there for great service so don't expect a Nordstrom level of service at a TJ Max price.
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Source:Yelp
Jeremy D.
Date: 2016-11-07 19:53:53
Here's a couple of pictures of their counter tops installed in kitchens I remodeled. They do a good job at a great price.
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Source:Yelp
Terrence W.
Date: 2014-12-30 22:09:26
I am a real estate broker here in pierce county that works with investors. I also flip properties myself. I have been working with Tran over at LD Kitchen & Bath for almost 5 years. Have received nothing but the best in service from day one. Tran always helps me design amazing kithcens that get my homes sold quickly. The Install team they have is outstanding. They always show up when they are supposed to and do great job on install and cleanup. I will continue to use them for all my kitchen and bath needs as well as refer them to my new clients.
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Source:Yelp
Darren M.
Date: 2014-03-06 22:35:15
Fantastic prices on granite counter tops. Cabinet contruction very good - plywood box, solid wood drawr fronts and doors (at least they were when we bought them). Fast instalation (almost too fast) and nice crew.
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Source:Yelp
Jay L.
Date: 2020-06-13 20:25:31
This is an update on my previous review all g with a photo of the finished product. LD did a great job, I will be back based on the pricing I received. They are quite a bit less that others.
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Source:Yelp
Naomi K.
Date: 2016-12-01 16:35:38
I was recommended by several friends who own rentals and use L& D a LOT. If you want to save money on real wood cabinets and beautiful granite and quartz this is your place. But remember that they cater to contractors, although they also service homeowners like myself. You will not be wined and dined like Home depot and Ikea (which I had both come out for estimates, But L&D will beat the other guys prices by 50%!!) - I saved $11,000 by using them compared to wood from Home Depot. They DID tell me I need to seal the granite before I purchased. It takes about 10 minutes....not a big deal. We did have some problems getting an install date but I'm pretty easy to work with so I could re-schedule. My cabinets are amazing. I am still waiting on 2 glass front panel doors- as they had run out of them when they installed, but other than that I'm really happy. If you have a problem just be prepared to run down there and talk to them in person... phone calls don't really take much priority!! show room is bare bones (not sketchy at all - Just set up for contractors who know what they want) but you see what you need and no frills. Tran is super fast and creative designing kitchens. Their installers (they sub contract that out) had a bit of an attitude but they did a good job. I would definitely use again and again. REMEMBER - If you want a company to hold your hand... tell you everything is going to be OK.... and a fancy showroom DO NOT use these guys. If you want great value, good products and a company who stands behind their work- LD is your choice. Remember .. what I got for $9,800 (Huge all wood kitchen cabinets and granite in kitchen- also new cabinet in bathroom and granite top - sinks, and install) I was quoted at $21,000 from Home Depot for wood and that did NOT include the bathroom cabinet or granite, and $18,000 from IKEA for MDF or some other Non- wood strange cabinets and granite only in solid colors and nothing for bathroom. I would say that for that much savings Im willing to make a couple of trips there and work out and small problems. Thanks L&D
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Source:Yelp
Erin S.
Date: 2025-05-22 21:58:39
I would give them 0 starts if I could! As a GC, I've used them for a few jobs. And most recently the last job was very disappointing. They did not install the correct color slab throughout the kitchen and then lied claiming one of the mismatched slabs were an older color. They came back out 2 months later and replaced the entire kitchen only after we forced them to. The installer damaged the cabinets and finishes and the owners refused to make it right. After a last effort to come to an agreement with them, we decided to seek legal action. Would not recommend them to anyone.
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Source:Yelp
Daniel G.
Date: 2022-06-16 22:03:30
Cabinets were delivered beat up and broken, counter tops where never manufactured even though order was made 1+ months in advance. Overpriced and horrible customer service spent close to $20,000 for horrible service and garbage products that are damaged.
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Source:Yelp
Sarah L.
Date: 2021-08-17 21:36:14
Negative stars. Wow! This company has been so frustrating to deal with.
We have had multiple issues with them. Keep in mind this is a stone fabricating company. We had talked in length about how we do NOT want our large backsplash to have any Seams. We wanted one large seamless slab. They assured us that there would not be any seams As I mentioned this multiple times because that was my biggest concern. The day of delivery (Which was already rescheduled and pushed back months with additional costs by them three times)
We had to cancel the delivery and find another company to order through last minute because I asked one final time about the seams and that's when they told me yes you will see seams because we don't sell slabs that Large. Something didn't seem right, so I'm glad I stuck with my gut and asked multiple times. I would've been so upset if the backsplash that was meant to be one large beautiful slab, had four or five different seams.
This company pieces together the same pattern of smaller slabs. For some projects I'm sure that's fine, but this is why I was very detailed and my questions, because this was very important to us.
They also added additional costs to our order Because they got the measurements wrong twice, and then charged us $500 because they had to go down eight stairs. I can't imagine every home they install doesn't have any stairs they have to work around.
We also ordered cabinets through them early May with cabinets rollouts. After the cabinets were delivered to the house, they did not have the rollouts and said "oops they are back ordered and we'll have them in a week or two," We received 50% of the rollouts today on 8/17/21, and Had to get a refund for the other 50% of the roll outs because they don't know when those rollouts will be in. They also just drop them off and wouldn't install them for us. So now we have to hire someone else to install them. More money. They originally said they would install the rule outs for us.
Apparently, the cabinets are from two different manufacturers and they asked me about the manufacture information. I obviously had no idea what they are talking about and figured since they sold us the cabinets, they would have that information. They aren't even able to look up and give me information on what they sold me.
To sum it up, they are inexperienced, expensive For what they offer, and made multiple mistakes. And then had the audacity to be frustrated with me about it. I had a very experienced contractor coach and walk them through the entire project with measurements, And all the tools and supplies needed. And they still messed it up.
I really tried to chalk a lot of this up to Covid and being short staffed, etc. But there were just too many mistakes to let slide.
I wouldn't recommend them, but If you are going to use them, you need to have A lot of experience and be able to walk them through every little detail. I would not rely on them to help organize your project with you.
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Source:Yelp
Kevin M.
Date: 2021-06-05 05:11:48
DO NOT WASTE YOUR TIME for countertops.
When you walk into the showroom the atmosphere is cold and uninviting, and the selection is about one tenth of other showrooms. That is the first impression; what comes next is hit or miss--if it's a miss, it will be a big one!
The quote is down and dirty, and usually the lowest around. They save money because they buy a few colors in bulk, and use cheap installation techniques. They cut the product on site, as opposed to other companies who come out and do their own measuring, and cut out your materials with more sophisticated means than the electric hand tools these guys use.
If you are installing an "L" shape in your kitchen there will be a seam--they cut on site, and it's not very pretty. The pattern is way off because the L-shape is two pieces seamed together. It is a horrible look!
So, on day one of our project they mis-cut one of the slabs and tried to "make it work". Only after my kitchen remodel contractor insisted they remove it and do it right did they take it out, but now they were short and had to finish another day.
When they came back to piece together the other side of my kitchen (2 L-shapes, so 4 slab pieces total) the colors DID NOT MATCH! But, these guys did not care, just wanted their install fee, so they slammed it in and left (right as I was getting home) before I could inspect the job.
I went down to the showroom and showed the manager pictures of the mis-matched slabs, and she told me they could "rip them out and refund my money", which I agreed to because I was not going to ruin my brand new kitchen with these sub-standard and awfully installed counters!
When they came to "rip them out", that is exactly what they did--beating on them and prying them loose with hammers and pry bars; I was silently praying that they would not destroy my brand new, handmade, $20,000.00 cabinets. The cabinets survived just fine but they cracked my brand new granite farmhouse sink.
I went back down to the showroom to show the manager the cracked sink and she called the installer right in front of me and asked him if he cracked the sink. Of course he said he did not notice that he did, so even after seeing the pictures, the manager told me that it could be possible that I did it. I told her that there was no way that I was going to intentionally destroy a thousand dollar sink, and that it did not even make sense for me to do so.
They agreed to pay me 2/3 of the price we paid for it; however since we bought it, Amazon raised the price almost 100%, so the sink we paid $550 for will end up costing us $1000 to replace unless I can repair it.
Well, if you read all that you will understand what you could be in for, a huge waste of time!
I did get my refund, and I did get some money for the crack in my sink, so all in all, at least I got refunded, but the time wasted was ridiculous, and I will NEVER use this company, and I will always steer people away from them because the way they do business is all about bringing in money any way they can, as cheaply as they can.
Read the other posts...I believe they are very hit and miss, but if you are looking for quality, you need to go somewhere else! I recommend Intown Granite in Kent. They have 10x the selection, do an on-site laser measure, and bring full size, precut pieces to the job site--no cheap on-site piece work that looks horrible.
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Source:Yelp
Reveche C.
Date: 2018-08-21 19:17:51
Customer service sucks! Spent a lot of years and money at least 70k here as an investor and they still don't appreciate it! I now go to Seattle for all my cabinets.
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Source:Yelp
Andrea S.
Date: 2018-08-21 19:17:09
Came in to grab just some finishing pieces and was told to wait 30 mins before I would be seen because everyone was on break. The lady at the desk was eating her lunch and wouldn't even talk to me anymore than "30 minutes!!". I have been coming to LD for years and have spent hundreds of thousands on kitchens and countertops. I am tired of the poor customer service and will be taking my business to GS supply in Seattle from here on out.
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Source:Yelp
Dave B.
Date: 2018-07-14 01:57:22
Pay the extra money go somewhere else this place is a joke. The worst customer service I have ever seen
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Source:Yelp
Ws F.
Date: 2018-05-13 06:58:18
Spent $2500 on granite counter tops. They messed them up and refused to fix them. And they were upset that we even mentioned it. Stay away!
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Source:Yelp
JeLean F.
Date: 2018-05-12 22:44:29
SAVE YOUR MONEY AND GO SOMEWHERE ELSE. As another reviewer said, from the moment we walked in the door we should have known. We waited and looked around for about 20 min or so while a man sat at the desk and we finally asked it he could help us to get a "what do you want"? Should have been our first clue. When we ordered our granite, the warehouse man came over and we discovered there was old stock and new stock and they only had a small quantity of the old stock which was a darker shade. The day of the install, I knew there was something a little "off" but couldn't put my finger on it until a few hours later. THEY INSTALLED TWO DIFFERENT STOCK OF GRANITE, the older on the island and the newer on the sink counter!!!!!! Two different shades! My husband and I called and emailed and they say they "can do nothing about it" you'll be lucky to get anyone on the phone. They let it ring and ring and do not have a answering machine.... DO NOT DO SERVICE WITH THIS SKETCHY BUSINESS!!! We will be contacting our lawyer.
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Source:Yelp
Deborah J.
Date: 2018-03-28 16:34:34
Horrible customer service. They make promises repeatedly that they fail to keep. Example is they had someone come out to do a template for a countertop and said that they will call me the very next day for an install. I had to follow up repeatedly and it took a week to get a date. And that was only after I showed up in person and refused to leave until they found the information from the template and scheduled. Then I get a date and I call them the day before to confirm and they promise that they will be there the following day as scheduled but no show and no phone call. I finally called them in the afternoon and they claim they called to reschedule with me which is of course a lie. But they promised 9 the next day. I asked him specifically exactly at 9? And he said yes. I'm sitting here at 9:30 and still no show so I called him and he said he told me 9 to 10 which is again a lie. Now let's just hope the actual install goes well. I would go to another location except for this is one that our customer insisted on using. I personally never would again.
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Source:Yelp
Shannon B.
Date: 2016-11-29 06:23:31
I will never do business with L&D again. From the moment I walked in it was bad. We used them for our remodel based on our contractors recommendation. They ended up being more expensive and not worth the time. Installation tool longer then it should, they tried to install the wrong marble in one bathroom. They didn't listen when I said we had a special sink and then tried to charge us more when they had to fix it. They installed one of the cabinets improperly and there is not a crack in the front that will have to patch. Also they don't seal any of their marble or granite, they didn't bother to tell us that so now the weeks later I'm noticing marks that won't go away, and we have to spend more time and money to seal it ourselves.
Spend the extra money and go somewhere else. They aren't worth the time or the headache.
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Source:Yelp
Colleen C.
Date: 2016-07-10 04:01:22
Just walking in the door you should know to just turn around and walk out. Not friendly and their English is very hard to understand. We had to go back 4 times because things were missing from our order. The cabinets are nice, but not worth the hassle with this place.
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Source:Yelp
C F.
Date: 2016-04-29 23:37:47
I was referred to this HORRID NO CUSTOMER SERVICE/SKILLS company by a friend who had good results when he dealt with them - NOT SO with me - they don't communicate, explain, no customer skills whatsoever, very difficult to understand and communicate with- the place is hole in wall - I provided detailed layouts/measurements and yet installers come unprepared - telling me I had to do the removal of existing counters etc - no communication on this - THEY ARE CHEAPER BUT GO ELSEWHERE - I GOT MY MONEY BACK AND WENT TO INTOWN LOCATED IN AUBURN - YES IT WAS $1000 MORE WHEN YOU go to their facilities it is professional, they have outstanding customer skills, communicate, professional PLUS THEIR GRANITE IS A HIGER QUALITY THICKER NOT 1/2 THIN LIKE AT L&D something I noted immediately the difference in granite- worth the extra $1000 and NO STRESS dealing with the professionals at INTOWN IN AUBURN - GO THERE!!!
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Source:Yelp
Sarah F.
Date: 2016-04-29 22:55:44
If I could give zero star I would. This place from the start was sketchy! We went because of our realtor said he worked with them and they were good. Not even! We went to pick granite out and get it installed our date kept getting pushed back and if we had not called to confirm they wouldn't have showed. They show up unprepared didn't have the measurements that we gave them very detailed measurements they said we had to take the old out as it wasn't payed for, yet we specially said they needed to when we picked it out. They are extremely hard to understand and communicate with and very rude! We ended up getting our money back and going elsewhere! They might be cheaper then most but NOT worth the hassle!!!! Go somewhere else!!!
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FAQ About LD Kitchen & Bath — Based on Independent Research
What materials can I order a countertop from LD Kitchen & Bath?
During our independent research, we found that LD Kitchen & Bath offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by LD Kitchen & Bath’s clients in Tacoma, WA for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does LD Kitchen & Bath fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, LD Kitchen & Bath is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does LD Kitchen & Bath fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by LD Kitchen & Bath, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does LD Kitchen & Bath most often implement in Tacoma, WA?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that LD Kitchen & Bath successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of LD Kitchen & Bath?
The company’s office is located at 1201 Puyallup Ave, Tacoma, WA 98421, but its work is not limited to just the city of Tacoma, WA. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does LD Kitchen & Bath work with?
Like many participants in our rating, LD Kitchen & Bath works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, LD Kitchen & Bath often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does LD Kitchen & Bath have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether LD Kitchen & Bath has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does LD Kitchen & Bath offer any discounts on countertop fabrication in Tacoma, WA?
According to our research, LD Kitchen & Bath does not offer a veteran discount — this information was provided by a company representative during a conversation with our mystery shopper. However, like most companies in our rating, LD Kitchen & Bath may offer personalized terms and discounts on countertop fabrication — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and be sure to ask about any available discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of LD Kitchen & Bath in Tacoma, WA?
According to the assessment of our independent rating, LD Kitchen & Bath in Tacoma, WA falls into the category of contractors with an affordable price level. This conclusion was based on our independent mystery shopper research: our analysts contacted a company representative and requested a price estimate for the fabrication and installation of a countertop measuring 83.4 square feet (excluding old countertop removal), using two popular materials — Calacatta Idilio quartz and Carrara Morro quartz.
Based on the estimate received, the cost of the project using Calacatta Idilio quartz amounted to $5110$ at a rate of $61.27$ per sq. ft., and the cost using Carrara Morro quartz was $$ at a rate of $0$ per sq. ft. These prices turned out to be among the lowest of all companies in Tacoma, WA, which allowed us to categorize LD Kitchen & Bath as a contractor in the affordable pricing segment.
Please note that the data provided reflects the result of a specific request within the framework of our research and may differ for your particular project. We recommend contacting the company directly through our website — submit a request, call, or send a message — to get a personalized quote and confirm current pricing.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from LD Kitchen & Bath?
Yes, according to our research, LD Kitchen & Bath offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at LD Kitchen & Bath?
According to the results of our independent research, LD Kitchen & Bath in Tacoma, WA offered one of the fast turnaround times for the fabrication and installation of a stone countertop — 14 business days. Acting as a mystery shopper, our analyst contacted the company with a request to fabricate and install a stone countertop of 83.4 square feet. A company representative stated that the entire project could be completed in 14 business days, which allowed us to classify the company as a contractor with a fast turnaround time.
It’s important to note that the turnaround time quoted to our mystery shopper may differ from the one you receive, as fabrication time depends on many factors — including project complexity, the material selected, and the company’s current workload. We recommend contacting the contractor directly — by submitting a request, calling, or messaging through our website — to confirm the current turnaround time for your specific project.
How long does it take LD Kitchen & Bath to prepare a quote for countertop fabrication and installation?
According to our research, LD Kitchen & Bath in Tacoma, WA prepared a project estimate within 14 days. After a phone conversation, our mystery shopper sent the company representative a request for a quote based on a ready countertop project with an area of 83.4 square feet — and received a detailed estimate for the fabrication and installation of the countertop. This level of speed allowed us to classify the company as having a fast quote preparation time.
Please note that quote preparation times may vary depending on current workload, project complexity, and selected material. We recommend submitting a request, calling, or messaging the company through our website to receive a personalized quote and confirm the current turnaround time.
Does LD Kitchen & Bath offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, LD Kitchen & Bath performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does LD Kitchen & Bath provide for its work?
According to our information and industry practice, LD Kitchen & Bath, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact LD Kitchen & Bath in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on LD Kitchen & Bath. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
LD Kitchen & Bath is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let LD Kitchen & Bath know that you found them through the National Ranking Countertops Contractors!