Lakeside Surfaces Inc.
since 1992
Examples of works performed by Lakeside Surfaces Inc.
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About Lakeside Surfaces Inc. — Ranked №4 Countertop Fabricator and Installer in Grand Rapids, MI
total score
Exact value: 61.074275 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Lakeside Surfaces Inc., founded in 1992, ranked number 4 in Grand Rapids, MI in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Lakeside Surfaces Inc. among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Lakeside Surfaces Inc.: Total Score & Key Ratings
The Total Score of 61.07 out of 100 achieved by Lakeside Surfaces Inc. in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Lakeside Surfaces Inc. has a rating of 4.6 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.14 out of 5.
You can read detailed information and evaluations from our independent research of Lakeside Surfaces Inc.’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Lakeside Surfaces Inc. directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Lakeside Surfaces Inc.
Lakeside Surfaces offers a wide range of residential kitchen countertops made of natural stone. In addition, buyers choose marble or granite for bathrooms. You can make an order in the company's office or online. The team of craftsmen carries out the installation carefully and quickly. An application is used for visualization. Users choose styles and colors of products to create a stylish and unique design of the room. The dream design is available together with Lakeside Surfaces. If customers want to see how the product will look at home, the company provides free samples of goods.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
Customer Feedback Score
reviews: 133
YELP
reviews: 7
reviews: 42
CoCo
reviews: n/a
Mystery Shopper Report
Staff friendliness
Staff Expertise
Company Age
Own Office
Own Production
Veterans Discount
Production time
Deposit Level
Quote Time
Affordability
Company services
Kitchen
Bathroom
Outdoors
Commercial
Fireplaces
Sill rail
Additional benefits of Lakeside Surfaces Inc.
Small business
Curbside pickup
Delivery
In-store shopping
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Service guarantee
Checks
Debit cards
Free parking lot
On-site parking
Accepts Credit Cards
Credit cards
In store shopping
Countertop store
Bathroom remodeler
Granite supplier
Kitchen remodeler
Reviews about Lakeside Surfaces Inc.
All (28)
Google (14)
Facebook (6)
Yelp (8)
Dan Hawkins
Date: 2024-08-12 20:16:58
We had a great experience with Lakeside Surfaces to update a decades-old Formica on plywood countertop. We chose quartz on July 23 -- and today (August 12) the job is done. Thanks to all staffers along the way -- Jon for expediting the project, Cory and others who communicated at each key point, the fabricators for an excellent cut, and installers David and Terrell for their care and expertise in the fit and finish. We are glad we went with them!
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Jodi LeFevre
Date: 2024-11-10 19:45:25
I had a good experience with Lakeside Surfaces. The company is professional and communication is excellent. The staff who templated and installed my bathroom vanity top were helpful, answered questions and prompt for the appointments. The timelines promised were adhered to. Be aware, that the small sample that a customer views and selects does not reveal the entire piece to be installed. I was disappointed about the lack of mixing of the composite resulted in a color concentration that in my opinion is not visually pleasing. I would recommend Lakeside Surfaces, and would encourage a customer to view the entire piece for satisfaction.
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Suzanne McGill
Date: 2024-11-05 22:10:45
Jon Polen went the distance for me; all the way to the U.P. He and his team worked with me to coordinate templating, fabrication, and installation of my beautiful, quality, ideal countertops. I've been DIY'ing my kitchen (still a WIP), but countertops needed to be professionally installed. When I couldn't make it to the showroom, Jon made sure samples were hand delivered to me. The personal customer service beats any "box" store. Plus, the quality is beyond better and did not cost more. They also went "over the bridge", which other vendors would not do. Jon is knowledgable about his products, listens to his customer's needs, is realistic about the process, and he follows up after the install! I will be using Lakeside Surfaces again!
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Carol Nutt
Date: 2024-12-09 21:09:00
Everything was absolutely top rate from start to finish. Jon Polen was awesome getting us started with explaining our options, helpful recommendations, putting together a great plan, clear easy to understand estimates & getting the whole project rolling. Everyone who corresponded with us, & worked with us was wonderful. The measurements are all stunningly accurate and all of the workmanship is truly top of the line. Thanks so much to everyone at Lakeside!
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Marsha Penner
Date: 2024-12-07 19:20:34
Lakeside has been great to work with. All staff have been highly skilled, friendly, hard working. We absolutely love our new quartz countertops in our kitchen and bath! The price was competitive. We highly recommend these folks.
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Anne Barton
Date: 2024-09-04 23:49:30
Jon Polen was a great help throughout the kitchen renovation process and answered my questions regarding the project and the details that we were most concerned about in getting new quartz countertops installed. Truly impressed with the professionalism all the way through this project! Always timely and informative with a helpful answer over the length of our remodel!
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Wayne Guernsey
Date: 2024-05-05 21:05:18
From the day we walked into the show room in Grand Rapids we knew Lakeside would be the place we would purchase our counter top. The receptionists were very kind and helpful. So many wonderful colors and products to choose from. Jon the man that measured for our countertop was very kind and professional. The two gentleman Paul and Nick that did the actual installation were great. Very professional , personable, and very kind. They did great job installing and did s great job cleaning up. Would highly recommend Lakeside Surfaces!!!
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Jeff
Date: 2024-05-28 15:14:13
Lakeside did a great job of installing our new countertops. Fast forward one year, we had them swap out a new under mount sink. Again, they did a great job of breaking the old sink away and remounting the new. They filled in the seam, which was white and it looked good. The homeowner (me) didn't allow for proper dry time and it darken on white surfaces. Ryan was very helpful and getting his team scheduled to come back to get seam right and white again. I appreciate their dedication to the service after the sale!
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Cindy Sheehan
Date: 2024-06-01 11:03:35
I had the best experience from start to finish with Lakeside. You are greeted and welcomed from the minute you walk in the door. I returned to the Black Creek location several times and was impressed with the service I got. Jon and Ashleigh made sure I received the best quality product. My template Technician Andy W. and my installers Carl and Jesse were so helpful and professional. My new countertops are beautiful and the price fit my budget.
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Jeff Greger
Date: 2024-02-16 18:40:38
The installation of four large pieces of granite on our outdoor grill/kitchen went quickly and smoothly, despite the chilly conditions this week. Nate S and Joel R (and the rest of the crew) were very friendly and professional. Very pleased with the results.
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kraig geers
Date: 2024-04-22 16:33:47
David and Conor did a great job installing our new countertops. Very pleased with the finished product and professional service. I would highly recommend Lakeside for your countertop projects
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sally mahoney
Date: 2024-03-14 23:17:33
We had a wonderful experience with Lakeside Surfaces recently while purchasing our quartz countertops. From the beginning of the project working with Jon and team, to measuring for the countertops with Phil, and finally the installation process itself with Mike and Nick (who did an amazing job and did not break one of the existing glass tiles on the backsplash). All who represented Lakeside were extremely professional and kept us informed every step of the way. We still can't believe how beautiful our new countertops look!
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Kristen Conrad
Date: 2024-04-09 01:45:36
I am thrilled with my counter tops. Great communication with the reps. The installers, Aaron and Spencer, were professional, courteous and considerate. Could not be happier.
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Kim Smith
Date: 2023-12-15 15:15:12
Absolutely wonderful experience with Lakeside Surfaces! Sales and showroom were extremely professional and accommodating. Mark and Mark, the measurement guys were awesome. And the installation with David G and Conner and their crew was fantastic. They did a great job and everything went very smoothly. We definitely recommend Lakeside and love our counters!!!
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TedAmy Barber Fam
Over 2 years ago, I called multiple companies to add a backsplash to an existing Corian bathroom counter and no one would help me because the job was too small, except Lakeside. This company was helpful and was willing to add the backsplash so I would not have to replace my entire double sink counter to make our master bathroom more user friendly for a family of 7. They found a remnant that would closely match what we had and installed it professionally and quickly. They treated us the same as if we were spending $1,000s of dollars. This company is willing to go the extra mile for ANY customer. The backsplash still looks new after 2+ years of daily use by 7 people.
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Shari Glenn
Lakeside Services were amazing to work with. They were friendly, professional, and they were fair on the price. Outstanding installation from Evan and Nick. Thank You to all the employees at Lakeside for your patience and support for helping us with our project at our cabin!
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Shirley Thompson
Nate & Joel installed our new kitchen countertop and we are very pleased with the job. They had to tear out the old and were very careful not to damage the backsplash already there. Did a fantastic job installing the new countertop - there is a seam somewhere - have not found it yet!!! Highly recommend Lakeside for installation!! 😊
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Mirela Podzic
We purchased our countertops in Feb 2023 and when I first had an issue with them I called and spoke to someone and they mentioned to continue to clean the surface with their product which is what we've always used. The area of concern did not go away so I called back and pushed the issue further to have someone come back and look at it. The technician came to inspect our countertops and he identified it was in fact a quality issue with the manufacturer. He told us he would updated his notes and said someone would contact us for next steps. However, no one called until I reached out a week later and we were told that the technician's notes now say it's our fault, and we should reach out to the manufacturer ourselves if we want. We paid $5000 for these countertops and I would never do business with this company again or recommend them. Take your money elsewhere.
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Ashley Darrow
Shawn did a fantastic job caulking the countertop seams. He paid great attention to detail and took into consideration of my concerns. I highly recommend this company as they have a great product and excellent customer service. Absolutely love my quartz countertops!
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Cheryl Whitehead
Lakeside Surfaces have now done two projects for us. The first was a kitchen counter a couple of years ago, and it was smooth and easy. We are still loving that countertop. The second was last week, when they came to do the vanity countertop. They were on time, on price, and it was a beautiful job! I would not hesitate to use these guys a third fourth or fifth time!
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Gail T.
Date: 2022-12-12 13:17:53
Mitch and Julian installed our new porcelain countertops and were fantastic.... punctual, professional and thorough. I highly recommend Lakeside Surfaces and Mitch and Julian in particular.
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Garth S.
Date: 2022-11-10 16:44:56
Lakeside Surfaces installed new countertops in our kitchen and laundry room. They were very professional, their pricing was very competitive and their showroom was very pleasant. They also were able to accommodate our timeline and the installation went very smoothly. the installation crew was very good and Jace and Dan did an excellent job. If you are looking for a great experience, give them a try.
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Pamela E.
Date: 2021-02-02 17:45:40
Very happy with their work. They arrived right on time and got right to work. They did an excellent job and explained everything they were doing. Upon completion, they gave me instructions on how to keep my quartz looking like new!! Highly recommend them!!
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Lauren G.
Date: 2020-10-09 17:01:08
Todd D and Nick T did a fantastic job with my countertop install. Nice guys, very knowledgeable and professional. I am super impressed with their work. The seam is barely visible! The measuring process was easy, and the product turned out fantastic! Fits perfectly to my cabinets and walls. The edge profile was nicely cut and the corners, both inside and outside, are smooth. The sink installation looks great, too. We chose quartz and love the pattern and the price point. We are considering replacing our bathroom countertop now! Great work Lakeside, thank you!
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Robyn W.
Date: 2018-12-28 01:05:43
The company is great. We have had quartz countertops installed in two houses in the last six months and both times they did an outstanding job. The product is beautiful and the installation was very professional. We look forward to using them again soon. Thank you Kawika and Ben for a beautiful kitchen.
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Mehnaz S.
Date: 2021-11-04 04:57:19
Lakeside has great selection and very competitive pricing. Their sales reps are also very responsive. The reason for three stars is the scheduling and installation were delayed repeatedly, and my counter and backsplash were installed 6 months later than the agreed date. The countertop stained, but that was not their fault, and they did provide a full refund and help correct the problem.
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Larry H.
Date: 2025-07-15 22:45:22
You will never convince us that the granite that was brought into the house after removing the original countertops, was the same that we picked out. Then there was the stupid cuts that were made that were just plain ugly. They require you to pay completely up front so you have no recourse after you sign dozens of disclaimers protecting them and nothing to protect you from their incompetence or mistakes. They did not even to pay for the damaged and broken part of the sink panel. Two weeks ago we were told they would get back to us......still waiting but don't expect we will ever hear from them again. BEWARE
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Judy J.
Date: 2024-06-06 15:54:30
I felt it was important to formalize my extreme dissatisfaction with the installation of my countertops. For ease of following - I will bullet point my concerns. Nick, Erik, Todd and Evan were the installers of the countertops Master Bedroom Huge gap between backsplash and wall with a very sloppy glue job - I think a two year old could have done better. Seam in the countertop has separated. Glue under the counter is on my new cabinets and there are gaps where there is glue and then no glue. Kitchen Seam next to the stove has separated. Seam next to the sink and above dishwasher - sticks out like a sore thumb. It's a large gap and the wrong color. Everyone who looks at the kitchen comments on that seam. Not one person who I have spoken to and has seen the seam says it's acceptable. I know when we spoke you stated that the fabricator who looked at it originally agreed it was bad but the next day stated its within industry standards. I would like to see what the industry standards are. When asked for the owner to look at it - the response was it was too far of a drive and my expectations are too high I must say this is the worst install I have ever had. I have never seen such poor workmanship. What make this even worse is they will not work with the contractor to fix. But they will put a LIEN on your HOME!!
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FAQ About Lakeside Surfaces Inc. — Based on Independent Research
What materials can I order a countertop from Lakeside Surfaces Inc.?
What types of spaces does Lakeside Surfaces Inc. fabricate countertops for?
What shapes of kitchen countertops does Lakeside Surfaces Inc. fabricate?
What countertop design styles does Lakeside Surfaces Inc. most often implement in Grand Rapids, MI?
What is the service area of Lakeside Surfaces Inc.?
What types of clients does Lakeside Surfaces Inc. work with?
Does Lakeside Surfaces Inc. have its own countertop fabrication facility?
Does Lakeside Surfaces Inc. offer any discounts on countertop fabrication in Grand Rapids, MI?
What is the price category of Lakeside Surfaces Inc. in Grand Rapids, MI?
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Lakeside Surfaces Inc.?
What is the fabrication and installation timeline for a countertop at Lakeside Surfaces Inc.?
How long does it take Lakeside Surfaces Inc. to prepare a quote for countertop fabrication and installation?
Does Lakeside Surfaces Inc. offer cutouts for sinks, cooktops, or other elements?
What guarantees does Lakeside Surfaces Inc. provide for its work?
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Lakeside Surfaces Inc.. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Contact Lakeside Surfaces Inc. for a Free Estimate
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3792 29th St SE, Kentwood, MI 49512