L.A. TILE AND MOSAIC CO.
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Examples of works performed by L.A. TILE AND MOSAIC CO.
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About L.A. TILE AND MOSAIC CO. — Ranked №5 Countertop Fabricator and Installer in Rancho Cucamonga, CA
total score
Exact value: 17.594722 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
L.A. TILE AND MOSAIC CO. ranked number 5 in Rancho Cucamonga, CA in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included L.A. TILE AND MOSAIC CO. among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
L.A. TILE AND MOSAIC CO.: Total Score & Key Ratings
The Total Score of 17.59 out of 100 achieved by L.A. TILE AND MOSAIC CO. in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — L.A. TILE AND MOSAIC CO. has a rating of 4.5 out of 5 — and our team’s Mystery Shopper Score, which stands at 0 out of 5.
You can read detailed information and evaluations from our independent research of L.A. TILE AND MOSAIC CO.’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact L.A. TILE AND MOSAIC CO. directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about L.A. TILE AND MOSAIC CO.
In addition to a team of countertop installers, their showroom has over eight thousand different color options and corresponding samples. Quartz and granite countertops, as well as beautiful mosaics, are just a few of the goods and services offered at this cutting-edge showroom. Financing by Cambria allows you to purchase all the necessary materials for your residential kitchen countertops or other remodeling in one convenient package. They have more than 30 years of expertise in the countertop field, and during that time they have made it a point to provide only the highest quality services and recommendations to their clients.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
Customer Feedback Score
reviews: 7
YELP
reviews: 25
reviews: n/a
CoCo
reviews: n/a
Mystery Shopper Report
Staff friendliness
Staff Expertise
Company Age
Own Office
Own Production
Veterans Discount
Production time
Deposit Level
Quote Time
Affordability
Company services
Kitchen
Bathroom
Outdoors
Commercial
Fireplaces
Sill rail
Additional benefits of L.A. TILE AND MOSAIC CO.
Delivery
LGBTQ+ friendly
Checks
Credit cards
Debit cards
NFC mobile payments
Accepts Credit Cards
Open to All
Small business
Wheelchair accessible entrance
Wheelchair accessible parking lot
Service guarantee
Gender-neutral restroom
Wi-Fi
Free Wi-Fi
Transgender safespace
In store shopping
In store pickup
Tile store
Countertop store
Bathroom supply store
Service establishment
Tile manufacturer
Reviews about L.A. TILE AND MOSAIC CO.
All (30)
Google (5)
Yelp (25)
Lisa Smith
Date: 2022-09-11 18:39:45
You want to go here for your tile and countertops! We went in just for counters and they were installed so well we went back for the backsplash. Brett looked at our cabinets and shelves and picked out something I wasn't sure about but we took it home (they let you take samples) and it was stunning. I'm so happy with the work. We will be back! They are really passionate about the work and the creativity is just top notch.
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Susan Nicholson
Date: 2022-05-23 15:04:16
LA Tile and Mosaic came highly recommended by a family member. Unfortunately our experience with Brett was very disappointing. We had flooring and countertops installed, backsplash was NEVER DONE. We had to hire someone else to do our backsplash. The quartz Brett sold us was sub par from Asia and porous, thus causing staining issues since day one. There were constant communication issues, the trim on our flooring was never done to our satisfaction and payment was demanded before the job was finished. Brett was very unprofessional and the whole process was more stressful then it should have been. We have worked with many contractors over the years and Brett is definitely the worst.
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Trycia Liu
Date: 2022-02-11 20:49:17
Very nice owners and partners, they are taking care of you and very details! Very trustworthy group
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Marc Sims
Date: 2021-06-08 19:47:12
My wife and I must have looked at about 10 different tile places before hearing about this gem. We won't be getting tile from anywhere else! Dom and Brett were super helpful throughout the whole process. And the prices were unbeatable! I couldn't be any happier with the porcelain tile we purchased. Can't wait to go through these guys for my bathroom remodel!
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Kevin Amegin
Date: 2020-12-31 01:03:11
This is a great local business to support! Went in there today with some ideas of what we wanted for new kitchen back splash and bathroom tile. They spent over an hour with us, showing all kinds of samples and walking us through what we needed to know and think about when choosing the tiles. He helped us find things that fit our budget and ways to make the design pop without getting too pricey. They never tried to upsell us and even got to take home samples to see how it'd fit into our kitchen. Overall a great experience from knowledgeable people helped us find what we needed.
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Marc L.
Date: 2023-11-02 18:10:07
Brett went above and beyond making sure my wife v and I were very happy with our new floor. The whole process from picking out the floor and tile to install was top notch. I'd highly recommend la tile and mosaic to anyone looking for tile and flooring. Great price very knowledgeable and what Brett says he's going to do he does.
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Sharil F.
Date: 2023-06-30 16:17:17
I highly recommend LA Tile and Mosaic. I went to stores ALL across the valley and found exactly what i was looking for at LA Tile and Mosaic. The selection is great, and Brett, offers outstanding customer service. He was so patient with my indecisiveness and took the time to pick out the tile, grout and trim with me. He has an outstanding knowledge in his field and was a pleasure to work with. i will definitely return to his store for my next bathroom project.
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John M.
Date: 2023-04-02 15:25:01
I've been to several tile stores looking for the right tile for my Glendora bathroom remodel. Dominic met me at the door and was, by far, the most knowledgeable and personable salesman when it comes to selecting the right tile for my job. The store is set up perfectly for browsing by brand, color and texture. Dominic gave me a better understanding of my project and gave me samples to take home. L.A. TILE & MOSAIC CO should be on your short list of tile stores to checkout.
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Maria G.
Date: 2022-12-31 19:11:49
These guys did a phenomenal job getting the stone I needed. Service was just spot on.
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Ian G.
Date: 2022-11-16 07:42:36
This is the most comprehensive tile store I have ever seen. The selection is incredible. Very helpful but very low pressure. The gentleman behind the counter had time for all my questions.
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Dan Z.
Date: 2022-10-11 16:51:40
First off, it's a family owned local business. Very friendly and helpful. Respectful and patient. We had them install quartz counter tops in our kitchen. We were trying to keep the cost down, and in trying to do so we wound up with 1/2 of the counter not matching the other half. We were convinced this would be a waste we'd have to completely pay to re-do with another company. But the owner came over, said he completely agreed with us, and redid the job (perfectly I might add) at NO ADDITIONAL COST to us...!!! Beautiful job. So happy with the quality, service and customer service. Give them our highest recommendation ..... you'd be foolish to go with anyone else in the San Dimas area.......
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Lisa S.
Date: 2022-09-11 18:30:06
This place is so awesome! We were fortunate to connect with Brett on our first visit. He listened to what were thinking as far as countertops and let us take samples to test in our own space. The countertops were installed FAST. The work was so well done, we returned to get a backsplash done. JUST LOOK AT THE PHOTOS. Amazing work, and honestly, Brett came up with the design. We left one day thinking all dark tile, came back in another day and he's like, "I've been thinking all week about your space." Who does that? He knew we wanted something interesting and we got to play with the tiles in the store until we were 100% satisfied. Dominic was nice too, but we mostly saw Brett on Saturdays. I also felt very welcomed and he spoke to me just as equally as to my husband. (Ladies, you know what I mean.) Just shop here. Take samples of what you're trying to match with and you'll be taken care of. We will be back for the bathroom later.
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Patricia G.
Date: 2022-07-26 19:09:28
Brett was awesome! After so many bad experiences with other companies Brett came through with immediate response and followed up to ensure I was happy. Dominic was great too. And finally, Carlos who did the installation was great!! All in all VERY happy and would highly recommend LA TILE & MOSAIC !!!
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Mercedes B.
Date: 2022-06-23 21:33:29
Very nice, great communicator and knowledgeable. We are going to use this business for all our home improvements
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Chris L.
Date: 2022-05-26 11:25:23
Brett & Dom are great! We were renovating our house & needed tile for kitchen & bathrooms & a countertop. We were feeling a bit overwhelmed by all the choices. They were very patient & helpful and so knowledgeable. With their help, we were able to get not only the tiles but a better sense of the look we wanted. We are about halfway through our renovation project now. Really appreciate Brett & Dom through this process.
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Stella M.
Date: 2022-04-29 00:47:27
Brett was super helpful, and they have an awesome selection, went over and beyond to get us exactly what we wanted!!
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Vania J.
Date: 2022-01-16 16:51:42
Awesome place with a huge variety of products to remodel or renovate any place in your home.
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Maria G.
Date: 2021-12-23 05:03:38
Hired a contractor that just up and left!! The holidays were coming up and my kitchen was a disaster! I called LA Tile on a Monday morning and Chris came over within 30 minutes and gave us a quote. Two days later on Wednesday, the day before Thanksgiving, we had Joel come in and install our countertops and sink! We had a working kitchen for Thanksgiving We then went to the showroom on a Saturday(12/4) and we picked out backsplash tile. Backsplash was started on 12/13 and was done on 12/14. Glad I contacted LA Tile. Will be using them again in the future.
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Kristen W.
Date: 2021-08-07 20:29:12
We have been thrilled with the whole team at LA Tile and Mosaic. We were looking for a unique floor and that is what we got. All team members were kind, helpful, and knowledgeable. This was our first project in our home and they gave us the confidence we needed to help us make the best choices for our space.
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Marc S.
Date: 2021-06-08 19:42:13
My wife and I must have looked at about 10 different tile places before hearing about this gem. We won't be getting tile from anywhere else! Dom and Brett were super helpful throughout the whole process. And the prices were unbeatable! I couldn't be any happier with the porcelain tile we purchased. Can't wait to go through these guys for my bathroom remodel!
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Javeck V.
Date: 2021-04-05 15:56:10
Wow! Called up these guys last week to see if they had some floor tiles I was looking for, they told me they had a variety of options and to come check out the showroom for their selection. I ordered the tiles and they were available for pickup the next day (what?!?!)! They were reasonably priced considering how expensive flooring is these days. Brett was very helpful, answered all my questions, gave me some advice on installation and the right questions to ask my contractor. They were even willing to find me one of their trusted contractors that they have worked with for years had I needed one. Anyhow, overall great experience at LA Tile and Mosaic. Definitely coming back here for future projects.
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Ashley S.
Date: 2020-11-21 02:32:59
My experience with LA Tile and Mosaic was fantastic! My husband and I had been looking for backsplash tile for our kitchen for several months. We found LA Tile and Mosaic through a yelp search for open tile stores on a Sunday. As soon as we walked in, Brett immediately started helping us. He asked us lots of questions to understand the space and the style we were after. He brought us several tile options and talked us through some of the concerns we had about different tile, edge options, timelines, etc. He spent an hour with us and was very patient with all of our questions. He even let us take boards home so we could see how the tile looked in the actual space. I had gone to several tile stores and by far LA Tile and Mosaic had the best customer service. We ordered the tile through Brett. He was incredibly responsive, had the tile faster than the original timeline, and even worked with us to return unused tile. We are incredibly happy with our experience at LA Tile and Mosaic and will definitely come back for any future tile needs.
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Mari L.
Date: 2020-11-03 21:11:03
Brett was great. Very knowledgeable. Not pushy. Lots of choices. Highly recommend.
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Janelle B.
Date: 2020-10-16 21:36:20
L.A.Tile and Mosaic Co. is the place to go to for a great selection of tile and mosaics. We shopped around a lot and were disappointed in the selection and service - and then I drove by their location, saw the signs, and decided to check out the store even though I had a little of groceries that I needed to take home. One quick look inside the store and Brett's welcoming greeting and I knew I'd found the perfect source for our new kitchen backsplash. My husband and I returned later that day and brought samples of our countertop and flooring - which we wish we had ordered from Brett - and he immediately starting pulling out sample boards of gorgeous tile and enthusiastically helped us by sketching out design ideas. He several times generously allowed us to take home several samples to see in our kitchen. He promptly ordered our choices for reasonable prices and even delivered for free some of the product. Our own tile installer was able to easily work with the products and we're happy with the results. If I had found L. A. Tile months before we would've bought a whole houseful of new flooring from Brett. I only regret our bathrooms and flooring had already been done with product we bought elsewhere and if we had a huge home I'd have lots of fun planning many more projects with the fantastic selection from L.A. Tile!
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Marissa G.
Date: 2020-08-15 00:09:27
My husband and I were in a pinch for time to buy tile for our kitchen backsplash. We were having a hard time finding the color and size we wanted. We decided to stop at this tile place on our way to IKEA. We are so thankful for Brett! He was very helpful and has a large variety of beautiful tiles. We found the perfect tile and received it just in time for our contractor. We will definitely make the drive to this location for our next tile projects.
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Janny V.
Date: 2020-05-30 02:08:49
I stumbled across this little gem by pure luck. I was quickly greeted by the co-owner Brett. He was super informative and patient with all the questions I had regarding different types of countertops for my kitchen. He even went and above and beyond and provided me with a quick quote based on pictures I provided. I highly recommend them. Super friendly and honest.
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Kevin P.
Date: 2020-04-03 16:58:58
Awesome customer service,great prices and products. Highly recommend! Bought mosaic backsplash from la tile, great product!
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Jeanette S.
Date: 2025-05-11 18:11:27
LA Tile & Mosaic went out of business! Owner Brette did not put us in collections, just another scare tactic. LIC worked him he is not licensed to have a crew working for him and he never paid Lolo for the counter tops and back splash! Good ridden's crooked Brette!
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Wayne S.
Date: 2023-11-20 01:32:08
Disappointed, I went into LA tile and Mosaic company in San Dimas and met Brett Hockenberry. I went in to ask him about countertops, we told him we were interested in doing countertops flooring and painting our kitchen cabinets. He said he can do it all, a one stop shop. I told him I had a bid for $2900 to paint my kitchen cabinets, he said that sounds about right. He had a great painter and he could match the price. I asked about the quality of a job and he showed me cabinets doors and said we can get this finish. I was satisfied with that. My wife and I started to pick out countertops and flooring. He talked me into getting porcelain tile rather than the LVP I wanted. We chose a prefab quartz countertop, and I gave him $3000 cash deposit. and that was on August 18, 2023. Due to some electrical work, we had to wait to start the job and then , Brett Hockenberry , his painter, Juan, and my wife and I stood in my kitchen on October 3, and talked about the quality of work I would receive we agreed the divots , dents and other imperfections in the cabinets and doors and drawers would be filled and sanded, primed, sanded, primed and sanded, paint, sand, paint to make them Sano. we all agreed to that. on Monday, October 16, Juan showed up to start his job. He started taping things off and he starting to remove the cabinet doors, and started sanding, He Finish and started picking up his tools about 2:30 P.m. Tuesday, October 17, He left and went to pick up paint. he started priming. I asked him when he was going to start, filling the dents and divots. His response was I will get to it. I called Brett Hockenberry and told him things weren't going well in my opinion. I told him Juan was not filling the dents and the divots Brett Hockenberry from LA tile and mosaic company in San Dimas asked me if I was a painter and told me to leave him alone, so he can do what he does. on Wednesday, October 18, Juan showed up and started to paint the doors and cabinets without filling the dents and divotes I called Brett Hockenberry at LA Tile And Mosaic company in San Dimas and told him he was not filling The dents and divots, and not priming the cabinets in the fashion we agreed upon. he told me I was not a painter and that he did not wanna micromanage his painter. He told me let him do his job we will fix it at the end. of the job. I told Brett Hockenberry from LA Tile And Mosaic company in San Dimas that he has just sprayed paint all over my freshly painted kitchen walls and ceiling Brett hockenberry from LA Tile And Mosaic company in San Dimas said that he will pay to have my kitchen repainted. I asked Juan about filling the dents and divots and ask, I asked shouldn't they be filled before we prime and paint? He got angry, told me he cannot work like this, and walked off the job. I followed Juan out into the driveway and pleaded with him, almost begging for him, not to leave and to stay, and finish the job. He refused and left. Thursday, October 19, Juan pulled a no-show!. Friday, October 20, Juan showed up you could tell the minute he walked in he was angry. He started to paint &he painted angry he was spraying paint everywhere he was spraying very heavy, where it was creating runs on the cabinets face frames, and on the sides. In my opinion, he was trying to do as much damage as he possibly could with the paint. He created a huge run on the side of my pantry and left for lunch. I called Brett Hockenberry and told him what was going on, he told me to leave Juan alone, and to stay out of the kitchen. I can check it out when he's done. Saturday October 21 Juan showed up& asked about a brand new pantry we had just purchased and we were going to have painted blue. I told Juan I did not want him to paint it. I did not feel comfortable with his painting techniques with a new piece of furniture. He got angry & said he's leaving and he walked off the job for the second time I told him good that he shouldn't be a painter anyway. I have photos of his work. Please continue to see the quality of Juan's work and what Brett Hockenberry says to wait till it's done. I would not recommend Brett Hockenberry or Juan his painter for anything. Both of these people are absolute trouble from the get-go. Due to the dissatisfaction of the quality of work of the paint job, Brett Hockenberry agreed to me that he would refund me $3500 for the painting of the cabinets and for the damage that Juan did to my freshly painted kitchen. I went in to see Brett Hockenberry today Sunday, November 19, 2023 to finalize our deal Brett changed his mind and said he cannot give me $3500 for the bad job that Juan performed he could not take that much of a loss. He wanted me to pay him $2500 more and sign a nondisclosure agreement. I refused so he says he's going to take me to collections & I said I would write a review. beware of Brett Hockenberry at I have a bunch more bad pictures it would only let me download 10 i'll add more if I have to respond to this
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Susan N.
Date: 2022-05-23 15:15:04
Very disappointed with Brett who was highly recommended by a family member. We had two very different experiences. We were sold sub par quartz from Asia that is porus which has been causing staining issues, backsplash was never done, floor trim was not done to our satisfaction, and overall communication was lacking. Also payment was demanded before job was complete. We had to hire another contractor to complete the job. Very unhappy with the whole process.
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FAQ About L.A. TILE AND MOSAIC CO. — Based on Independent Research
What materials can I order a countertop from L.A. TILE AND MOSAIC CO.?
What types of spaces does L.A. TILE AND MOSAIC CO. fabricate countertops for?
What shapes of kitchen countertops does L.A. TILE AND MOSAIC CO. fabricate?
What countertop design styles does L.A. TILE AND MOSAIC CO. most often implement in Rancho Cucamonga, CA?
What is the service area of L.A. TILE AND MOSAIC CO.?
What types of clients does L.A. TILE AND MOSAIC CO. work with?
Does L.A. TILE AND MOSAIC CO. have its own countertop fabrication facility?
Does L.A. TILE AND MOSAIC CO. offer any discounts on countertop fabrication in Rancho Cucamonga, CA?
What is the price category of L.A. TILE AND MOSAIC CO. in Rancho Cucamonga, CA?
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from L.A. TILE AND MOSAIC CO.?
What is the fabrication and installation timeline for a countertop at L.A. TILE AND MOSAIC CO.?
How long does it take L.A. TILE AND MOSAIC CO. to prepare a quote for countertop fabrication and installation?
Does L.A. TILE AND MOSAIC CO. offer cutouts for sinks, cooktops, or other elements?
What guarantees does L.A. TILE AND MOSAIC CO. provide for its work?
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on L.A. TILE AND MOSAIC CO.. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Contact L.A. TILE AND MOSAIC CO. for a Free Estimate
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490 W Arrow Hwy Ste. H, San Dimas, CA 91773