KZ Kitchen Cabinet & Stone, Inc.
since 2002
Examples of works performed by KZ Kitchen Cabinet & Stone, Inc.
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About KZ Kitchen Cabinet & Stone, Inc.
total score
Exact value: 72.447845 out of 100.
The business has been around since 2002, but in that time it has expanded to become a premier provider of high-quality countertops and cabinets for homes. As a part of their countertop service, they provide free design advice to their clients and work with them to create customized layouts that meet both their aesthetic and functional needs. They can also modify, install and fabricate countertops to custom exact specifications. In addition to their six retail stores and eight warehouses situated around the San Francisco area, they also run four manufacturing facilities for countertop materials in various countries.
Customer Feedback Score
reviews: 110
YELP
reviews: 160
reviews: n/a
CoCo
reviews: n/a
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Kitchen
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Fireplaces
Sill rail
Contact KZ Kitchen Cabinet & Stone, Inc. for a Free Estimate
26250 Corporate Ave, Hayward, CA 94545
Additional benefits of KZ Kitchen Cabinet & Stone, Inc.
Delivery
In-store shopping
Wheelchair accessible entrance
Wheelchair accessible parking lot
Assembly service
Wi-Fi
Free Wi-Fi
Quick visit
Credit cards
Debit cards
NFC mobile payments
Accepts Credit Cards
Private Lot Parking
Dogs Allowed
Open to All
Bike Parking
In store shopping
In store pickup
Cabinetry
Flooring
Kitchen & Bath
Kitchen remodeler
Bathroom remodeler
Cabinet store
Contractor
Countertop store
Flooring store
Granite supplier
Kitchen supply store
Tile contractor
Tile store
Reviews about KZ Kitchen Cabinet & Stone, Inc.
All (58)
Google (9)
Yelp (49)
Frank David
Date: 2024-03-06 10:16:40
The tiles are good. Recently did a kitchen make over and got their kitchen tiles (don't remember the name). Prices are a bit high but overall, not bad.
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Sumesh Vr
Date: 2023-05-21 21:44:48
When tried to return a unused wooden panel of 40$ , after a 8000$ purchase they did jog took it back
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Alan Montes
Date: 2022-09-14 16:14:37
KZ Kitchen Cabinets has been a great experience for us during our home remodel. Our salesman Wayne has a been a great help throughout the process. Every time we had a question or issue on our end Wayne was there to help and give us guidance. I would highly recommend using KZ Cabinets and Plan on using them again, should I need to in the future. Edit 2022. Just want to note that we had these in place for 4 years and they're great. We recently sold and bought new construction and the quality of cabinets from KZ are far superior (and less expensive) than our new ones. When it's time to upgrade I know where we're going.
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Rucha Joshi
Date: 2023-04-15 23:37:36
STOP doing any research for your Kitchen/Bathroom home remodel projects and just go to KZ Kitchen Hayword and meet Marcus. When I visited KZ Kitchen, I had little to no idea about the designs, new styles, what will be good and long term sustainable designs. Marcus helped us to design the dream Kitchen. We went back and forth multiple times and he was always very patiently understanding and helping us to accommodate all our requirements. He was also on top of replying to all the queries and was almost always immediate for my all the calls and messages. The challenging part was when there was confusion about the installation of new microwave/oven models installation dimensions but Marcus had already studied the detailed specs of the models and was so confident in his measurements calculations that the models will work for the given dimension of the island and he was all correct. On top of that, Marcus helped us select all the little things, making sure things are matching in contrast and looks as amazing as I had dreamed. Words can never be enough to Thank Marcus and the team at KZ Kitchen to make our home remodeling project shopping all smooth. You guys are the BEST.
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Don Chivazo
Date: 2022-03-27 00:40:57
Competitive prices, great variaty and I loved the fact they will hold my items up to 2 moths for my contractor to pick it up. A+
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SC
Date: 2021-06-12 20:10:14
Great place and good deals. Excellent tile selection, including imported (Spain, Italy) Was very surprised with prices and additionally offered discounts for cash purchases. Good customer service, knowledge of the needs and timely advice on the complete needs with dimensions. Will highly recommend if you looking for something unique.
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Spencer Q
Date: 2022-05-22 02:29:40
**Review not based upon purchasing I went to this place to look for some cabinets. There was a pretty good selection of cabinets, vanities, and tiles. I thought the aesthetics they had were pretty nice compared to some of the others I have seen.
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SASHI SINGH
Date: 2021-08-24 06:38:15
I have been here twice . Initial visit was to get a sink and granite for my Project . Lady called Helen was very helpful and professional . Good customer service. Next time I went there no one even attends you . I had to buy niche for my bathroom . I had to get the item number myself and go to the cashier to order the part . Upon finally receiving the part it was not quite how it looked on display . I asked the woman from Warehouse that why the product did not have the divider . She referred me to a guy who was sitting at his desk . He is the rudest person I have ever seen in my entire life . Without any explanation he started yelling on top of his voice and said what do I want to know and if I don’t want it then go return it . . I told him that I just have a question I was quite upset at this point and told him that the products they are selling are theirs so who shall I am supposed to ask questions to. Don’t understand that why do they have to yell to their customers like dogs . They have good display but definitely lack customer service to the fullest . The owner of K&Z should invest in training their employees for proper customer service and etiquette. This will go a long way . Will not return back to this business again . Helen gets 5 stars and this guys gets minus 1
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Michael P
Date: 2024-02-27 18:27:47
Low quality cabinets. Expect at least 1 chip per box even though they are wrapped pretty good I think it comes from putting them together. Had to do a return and saw the guys putting the boxes together, they spin those cabinets around and sleep them on their sides like a ragdoll. Good for on a budget
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Lifan H.
Date: 2025-05-12 21:14:54
I just bought over 2100 sq feet of flooring, a set of kitchen cabinets, and bathrooms vanity fixtures and furnitures! After installing them, they look astonishing! Alice is a great designer. My house would not do better with her design! If you are renovating your house, KZ is a great place to choose your materials!
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Scott H.
Date: 2025-05-10 08:00:02
I'm excited to give a five-star review. The salesperson could not have been more helpful and tolerant of my indecision. He offered ideas and alternatives that I would have never thought of. He didn't get upset when I changed my plan several times midstream. He worked with me one-on-one by email and telephone, arranged and installer, and made sure the supplies were ready. I had a bathroom remodel that included floors, bathtub, and bathtub/shower walls. The installer is not a KZ employee but rather a contractor. The installer also did a great job and finished early. The only slight complication was in paying the installer. I assumed I would be able to pay everything with a credit card, but the installer only accepted cash or bank transfer such as Zelle. Once we got that worked out, everything was paid up and satisfactory. I will definitely go back to KZ for my next job. Could not have been happier.
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Lorenzo C.
Date: 2025-04-09 22:28:18
Many thanks to Mrs. Bonnie Chen for providing me with excellent service. From here I can get everything I need for my kitchen, bathroom, and flooring projects She helps me with the designs and does an amazing job.
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Deeva Y.
Date: 2025-03-27 01:09:59
Love KZ- one stop shop for all my home renovation needs - kitchen, floors and bathrooms! Alice at kz was excellent designer, attentive an and has knowledge- gives lot of great practical tips. Place has excellent selections and reasonable quality for reasonable prices.
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Kiki P.
Date: 2025-03-23 23:26:55
We are very happy we chose Kz kitchen for our bathroom remodel project.We bought most of the shower products from there. We are lucky to have Bonnie Chen to help us with our selections. Bonnie is very professional and knowledgeable about the products. She also helped us resolve some of our inventory shortage issues. We are happy with the remodel. Thank you Kz and Bonnie.
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Xingchao X.
Date: 2025-02-25 04:42:47
Great selection, quality products, and competitive prices! The staff at KZ Kitchen Cabinet & Stone were knowledgeable and helpful, making the whole process smooth. I'm very happy with my purchase and highly recommend them! Special thanks to Wayne Zheng for his professional advice and patience--he made the entire shopping experience even better!
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Alice C.
Date: 2025-02-23 00:28:40
I did a whole house renovation and came to KZ for all of my supplies. Wayne was the one that helped me with my orders and he was very patient and knowledgable. I am very happy with the materials I purchased and would recommend KZ to all my friends.
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K M.
Date: 2025-02-17 17:13:10
KZ is a great one stop shop for everything we needed for our bathroom remodeling projects. Particularly, Rachel Zhuang, sales rep and designer, is amazing. She's super patient, courteous and professional. She helped us navigate all delicate design details and select what we needed for our projects. KZ warehouse team is also very helpful with returns and exchanges when needed.
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Wing H.
Date: 2025-02-16 21:06:15
The cabinets are beautiful and modern the price is reasonable as well. My kitchen looks sleek and modern with the cabinets and countertops upgraded. Also they provide Excellent customer service especially the salesman Wayne Zheng
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Irise L.
Date: 2025-02-14 01:11:41
We selected KZ Kitchen for our remodeling materials and completed renovations on our kitchen, two bathrooms, and entertainment wall. I sincerely appreciate the assistance provided by Lynette He, whose extensive knowledge, helpfulness, and approachable demeanor made the entire process seamless and enjoyable. Her willingness to offer valuable suggestions greatly enhanced our experience. I highly recommend Lynette He to anyone seeking expert guidance in their remodeling projects.
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Robert
Date: 2025-02-13 21:22:24
Alice is good sales rep. She was really professional when she helped me. Good product and good service at KZ. Definitely will come back again.
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Alvin L.
Date: 2025-02-13 03:37:32
I'm a designer and KZ Kitchen Cabinet is my go to place for the last 5 years. They have affordable quality cabinets, countertops etc. Working with Wayne had been great. Did not had any issue with ordering & delivery. I highly recommend Wayne for your kitchen renovation needs.
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Benjamin D.
Date: 2025-02-13 01:27:17
I am a construction contractor. I used the materials from KZ Kitchen to remodel my primary house in 2016. I refer my clients to KZ kitchen and they always get what they want. My sales representative Wayne gave me and my clients professional advice. It made the whole process more easily and smoothly. Thank you for your patience and excellent service, Wayne!
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Portuguese G.
Date: 2025-02-12 21:11:59
KZ offer a lot of good products. Teresa and Wayne are excellent sales person to provide professional service. Highly recommended.
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Maggie L.
Date: 2025-02-12 02:32:56
cabinets are beautifully crafted and truly enhance the overall look of the space. Our Salesman Wayne is professional and knowledgeable making the entire process running smoothly
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Sadaf M.
Date: 2025-02-10 23:33:14
I have had a fantastic experience getting cabinets for a kitchen island and for our laundry room!!! Lynette has been phenomenal! Always easy to get a hold of, quickly adjusts to my parameters, and gives me lots of options! Thanks for making the process a breeze every single time! I recommend KZ to everyone as soon as they say they're looking for cabinets!
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Lily L.
Date: 2025-02-07 04:17:21
Really good place to buy cabinets and tiles for bathroom and kitchen. Excellent service!
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Peggie L.
Date: 2025-02-06 23:59:03
I bought a lot of things for my new home from KZ kitchen cabinet & stone Hayward location. They have higher quality products. Their Sales very nice and professional. I strongly recommend Hayward store to anyone.
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Tuxedo Mask L.
Date: 2025-01-17 04:55:43
Toby Zhang was super nice and patient; answered all our questions and made recommendations based on our needs.
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Sam T.
Date: 2024-08-25 00:44:14
Convenient location with customer service team exceeding our expectations. Lynette quickly obtain better tile options when our original tile was delayed.
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Suresh G.
Date: 2024-06-18 18:43:05
Lynette He is very patient, detailed oriented, understand need and offer best product solutions. I highly recommend her for all remodel needs.
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Wing T.
Date: 2024-04-12 02:21:29
Alice Zhao. She is very helpful and very friendly. She took care of all our needs when purchase cabinets for our kitchen. One stop shopping . Also she was very detail for design our kitchen.
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Harsh S.
Date: 2023-10-21 19:07:44
We recently remodeled our kitchen using cabinets and countertops from KZ Kitchen in Hayward. We worked very closely with Lynette with the initial design. She was super helpful and easy to work with. She very patient as we made trips to make sure we had everything right. Even during the remodeling process Lynette went out of her way to help us and was super responsive, generally responding to text and phone calls within minutes. We are very happy with the quality of the cabinets as well. The shelves are super sturdy. I would recommend KZ Kitchen to everyone.
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Sophie L.
Date: 2023-09-29 20:33:54
We remodeled our kitchen and bathrooms and hands down recommend stopping by KZ for your backsplash, tiles, cabinets and more. If you're not sure where to start highly recommend requesting Lynette, she helped us design the layout of our kitchen cabinets, provided her insights and expertise, readily available in person, text, e-mail and phone! Renovating is a huge endeavor with many twists and turns, we appreciate her availability and willingness to work through ambiguity and flex on areas where we need immediate support. Great prices, great people - if you're undergoing renovations, recommend checking them out!
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Irma A.
Date: 2023-09-27 22:28:43
This review is for the KZ Kitchen Cabinet and Stone located in Hayward on Corporate Ave. I give high praises to Marcus Lian, sales manager, at KZ in Hayward who helped me with the remodel of my kitchen and bathroom. I was referred to KZ in Hayward and Marcus Lian by a close friend who also remodeled her kitchen and bathroom and was satisfied and impressed by the materials sold at KZ and services provided by Marcus. KZ has a HUGE warehouse and an amazing showroom. I have to admit that pricing for their materials and supplies is reasonable. I purchased brand new white cabinets, matching hardware, quartz countertops, a Viking range, Viking microwave, farmhouse sink, and kitchen sink faucet. Marcus is amazing in providing suggestions and recommendations. When you choose your materials and discuss the layout of your remodel, Marcus has a cool program that you might see on an HGTV remodel show that provides 3D modeling of what your new kitchen or bathroom will look like. Marcus is very patient with his customers and he is very prompt when you have a question or need to get a hold of him. Overall, I highly recommend KZ and Marcus for your remodeling needs.
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Prerna K.
Date: 2023-09-13 07:42:41
Last year we had renovated out kitchen and Alice Zhao had helped design it. She was extremely knowledgeable, providing insights and recommendations based on her experience and and was very responsive when we had to make last minute additions to our order. Based on the experience, it was the easiest decision for us to go back to Alice this year when we decided to renovate our bathrooms. It was again an absolute pleasure to work with her on the project - not only did she help during the entire design process, but supported us as we ordered things in phases as the work progressed. She was prompt in responding to our requests and queries and followed up proactively on all open actions. We would go back to Alice for all our future projects and would recommend her to others - she can make things easy during a stressful time! Thanks for everything, Alice - it is very much appreciated. Prerna K
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Jay A.
Date: 2023-09-07 15:04:33
We had a bathroom remodel project and we were referred to KZ Kitchen Cabinets and Stone. While we had a vision on some of the pieces we wanted, it wasn't until we met with Teresa that she brought our vision to life. She was thoughtful in her approach, asked poignant questions and assisted us with putting all the pieces together to make the bathroom flow. She really made the perceived daunting task seamless and fun. It's a great place because they have everything we needed for our complete remodel. There were lots of options from flooring, vanities, shower walls, fixtures, etc. The prices were good and the customer service was great. Thanks again Teresa and we are looking forward to coming back for our next project!
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Gizzy S.
Date: 2023-08-09 18:20:59
This review is specific to customer service. I cannot speak to quality of cabinets/counter as I have not received them yet. I worked with Lynette, she was super helpful and patient. Answered all my questions and even suggested cabinet designs and things I could do so that I don't wast any stone. I'd definitely recommend Lynnette to people I know. Pricing is also good and they have a healthy selection materials!
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Lynn C.
Date: 2023-07-21 19:19:06
We went to KZ for all of our cabinetry + vanity needs including kitchen, laundry room and hallway closet. Alice was our designer and she did an amazing job getting us everything we need. She is thoughtful, patient and detail oriented. All of the cabinets fit our spaces perfectly. We went back to her several times to check measurements and even had last minute add-ons and she stayed patient and responsive throughout the whole process! We really enjoyed working with Alice and love our cabinets! Check this place out and ask for Alice! :)
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Chloe J.
Date: 2023-07-13 05:03:20
Lynette was the salesperson who helped me design my kitchen, and I really appreciated her input. During our discussion about designing the kitchen, she was very thorough in her questions and gave us a lot of suggestions and advice. During our conversation, I saw that she was very young, so I asked her how long she had been in this position, and she said almost 3 months. I was shocked because she was able to pick up many little details that I didn't even notice and act very professionally. I am very thankful to her for helping us with our kitchen project.
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Monica B.
Date: 2023-07-09 20:29:47
If you wanna have fun getting quotes, shopping and getting honest opinion on what works or does not work for your home project, get Alice Zhao. This woman had wits, speed, thoughtfulness, honest opinions and made this daunting experience memorably fun. Am looking forward to this project vs being scared to walk and get quotes . Thank you Alice
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Peter W.
Date: 2023-07-07 05:56:27
We need to replace our entire kitchen and flooring. After research for available kitchen cabinet and flooring providers in our area, we decided to check out KZ Kitchen in Hayward, CA. It was a pleasant surprise to me and my wife when we first visited their show room: After a warm welcome and introduction of the store at the reception by Bonny, we freely viewed the nicely designed show room. It is huge and displaying a variety of cabinets in various styles and finishes, different kind of countertops, faucets, range hoods, cabinet door handles and flooring. Soon after gathering some conceptual ideas for our kitchen and flooring, Marcus, the sales manager, passionately assisted us worked out the initial design and layout. And he shown it to us on his computer. He further explained to us the logic for his recommendations for the cabinet type, layout, door size, etc. Without any obligation, he provided us with a estimated pricing. Marcus is such a fine professional and expert in his field. Even though our kitchen and flooring were installed by an insurance contractor, KZ Kitchen staff always responded to our inquiries during installation and provided excellent customer services. Peter W.
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Andrew G.
Date: 2023-06-06 03:12:49
Lynette He is very helpful She took care of all our needs when purchasing cabinets for our kitchen. The prices are VERY reasonable .They have many different styles to choose from. Counter Tops,Showers,Kitchen... One stop shopping! Highly recommend you check this place out for your needs! They install as well
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Rucha J.
Date: 2023-04-15 23:34:39
STOP doing any research for your Kitchen/Bathroom home remodel projects and just go to KZ Kitchen Hayword and meet Marcus. When I visited KZ Kitchen, I had little to no idea about the designs, new styles, what will be good and long term sustainable designs. Marcus helped us to design the dream Kitchen. We went back and forth multiple times and he was always very patiently understanding and helping us to accommodate all our requirements. He was also on top of replying to all the queries and was almost always immediate for my all the calls and messages. The challenging part was when there was confusion about the installation of new microwave/oven models installation dimensions but Marcus had already studied the detailed specs of the models and was so confident in his measurements calculations that the models will work for the given dimension of the island and he was all correct. On top of that, Marcus helped us select all the little things, making sure things are matching in contrast and looks as amazing as I had dreamed. Words can never be enough to Thank Marcus and the team at KZ Kitchen to make our home remodeling project shopping all smooth. You guys are the BEST.
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Marcia B.
Date: 2023-04-13 16:47:52
What an amazing team. Especially Marcus. Very responsive, very flexible & very patient with my constant changes on the cabinet designs. Marcus also helped me design/gave great ideas on how to maximize space and how to match tiles, countertops etc. But most importantly, they have the best price. I've redesigned two of my homes with them and both times they beat every other vendors' prices. Go rush to KZ, talk to Marcus and get great quality for best prices.
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Ran X.
Date: 2023-04-03 05:46:23
We remodeled our kitchen and bathrooms in 2022. Marcus helped us pick the kitchen cabinets, stones, floors, sinks and etc. He was really patient and professional. We were very happy about the items he suggested, and they were beautiful and within reasonable prices. Our living quality improved so much since the remodeling, and we will again choose KZ kitchen for our next big project!
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Lilya S.
Date: 2023-04-03 03:54:17
2008 we remodeling our kitchen, one of friend introduced KZ, we used it. the quality of kabinets is great And last year we add ADU, I found this Hayward KZ, and greetiNg by Terrisa. She is very patient because we had change kitchen floor plan 3 times. she also gave us few suggestions. We are very satisfied our new kitchen's cabinet, also very satisfied with Terisa and KZ kitchen
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Maria C.
Date: 2023-03-19 07:40:03
Ordering kitchen cabinets can be very stressful. Marcus from KZ Kitchen Cabinets in Hayward was very helpful. He was patient answering all my questions and will go above and beyond by showing me the cabinets, explaining and giving me options to make sure I understand and make the right decision. He was very sincere and I appreciate that a lot. Next time you go the KZ kitchen cabinet store in Hayward, I highly recommend Marcus. You will get the BEST SERVICE!
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Sue M.
Date: 2022-12-31 03:33:52
I am replacing my granite to quartz. I had two bids and than I my contractor took me to KZ Kitchen Cabinet and stone. We received help from the manager name Marcus. He was knowledgeable answered all my questions advised us. I picked my quartz and the bid was 2200. Lower than my lowest quote and it included a new sink and faucet. He was polite has a crew coming to fabricate and install in four days! I felt like I made an educated choice. Thank you Marcus for your help!
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Stephanie W.
Date: 2022-11-21 13:34:05
I gave them another try and the service was a 1000% BETTER! Bonnie was extremely helpful and attentive. No issues. The service professionals all seemed to want to assist a diverse clientele. I commend the ownership on training.
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Anisha K.
Date: 2022-10-17 20:55:40
We recently remodeled our bathrooms and purchased flooring, vanity and materials for the shower space from KZ. Not only was the quality great, but so was the pricing. Scott, one of the salesman, is super knowledgable and can guide you through the process. Will definitely use them for my kitchen remodel as well. Highly recommended!
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Sandy C.
Date: 2022-09-12 22:33:13
Amazing show room. Wayne was super great to work with! High quality cabinets
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Aaron T.
Date: 2022-06-28 02:31:15
We went in to take a look at their fortile exhaust fan and to look at their show room and cabinets. We were helped by someone that was very knowledgeable. He showed us the different version and some other features that we would have not known if he did not helped us. He also showed us their granite counter selections and explained the difference between the granites. Then we moved on to their tile section and he also showed us which ones are no longer produced. Overall a good place to find inspiration.
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Ed S.
Date: 2022-02-27 16:43:45
We wanted to remodel our kitchen and we decided to check KZ KITCHEN. Our decision turned out to be good because we had a one-stop-shop for all the items we need for our project. Their selection is so vast and the quality of their product is really good. Once you get to their floor, you walk around and check the items you need. Once you made the choice, a sales rep will assist you with the purchase. Scott helped us explain and discuss the options we had on the product we wanted. These include the size and product availability. He did mention that most of their items can be picked up immediately since their warehouse is also in the same building. We ended up picking up all the items we need such as the quartz countertop, stainless sink, bell range hood, backsplash, kitchen cabinet, and moldings. I would suggest you bring along your contractor so that he/she can pick the right size for your project. Some small items are needed which you might not think of. We were able to pick up 90% of the items we purchase immediately and we're told that the other items will have to come from their other warehouse which is just a few days waits If you have a kitchen/bath/flooring project, I highly recommend that you check this place.
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Alena J.
Date: 2022-01-25 00:55:38
Great selection! It's got everything from countertops, flooring, accents & of course cabinets. It's a great one-stop-shop. Prices are good and displays make it easy to picture your own home. Would recommend!
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Stormy M.
Date: 2021-12-20 22:44:40
We did a full custom kitchen remodel. Wayne was such a wonderful designer to work with. He was patient, informative, responsive, and immensely helpful during the entirety of our project. With such a big investment, it's important to work with someone that will help you make the best decisions for your project. I highly recommend working with Wayne! Quality products & service.
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Shahzia K.
Date: 2021-09-07 16:48:12
Great options. Neat setup. Easy access for all your needs. I love the options and choices they offer. The staff is readily helpful. Got my bathroom vanity here.
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Dennis W.
Date: 2021-08-24 15:45:57
I made two purchases at KZ Kitchen Cabinet & Stone in Hayward recently for my bathroom remodeling project, and at both times I worked with Teresa Xu, who is the sales specialist, and Edward, who identifies himself as the trainee. And my experience in working with them has been very pleasant. In my first visit there with my wife, we misinterpreted the pricing of the bathroom vanity set. And Teresa took the time and explained to me the combined cost of purchasing the vanity, countertop and the mounted sink. Because of the matching style and color, as well as its reasonable pricing, I went back to the showroom with the intent to purchase the unit, but I still had some questions. I first met with Edward, and thank goodness he was very understanding of the fact that my Mandarin is way worse than elementary level, so I had to communicate with him in English. He was very patient and again took the time to talk to me about backsplash. Then, because of his training status, he referred/transferred me back to Teresa for answering the rest of my questions and completing the purchase. With more detailed description from Teresa, that was when I learned that my vanity set came with many wall fillers and panels. I remember I jokingly told Teresa that I hoped I could tell my wife where all the pieces went to this unit (because my wife wasn't with me at the time). After the sales was completed and when I walked over to the warehouse for pickup, I cannot commend the KZ team at the pickup department enough for their outstanding customer service, helpfulness and teamwork. The amazing thing for this pickup experience was that Edward the sales trainee went out of the way and went all the way to the warehouse in order to assist me in better communicating with the staff at the pickup department. Who in Sales will do it? Edward surely did it. The two team members (I did not get their names) at the warehouse helped load up the countertop with the mounted sink onto my SUV. The senior team member very kindly advised me to make two trips because both the countertop and the vanity would have been too heavy for my SUV to transport back home, and I took his advice. And that was when it was discovered that one of the fillers, long story short, was not in stock. The warehouse pickup department quickly forwarded the issue back to Teresa's attention. And Teresa responsively and swiftly took care of this issue, so that I could pick up that piece of wall filler a few days later. Who in Sales is willing to even address a very small matter (i.e., a wall filler) promptly? Teresa surely did it. Overall, in addition to its quality product and reasonable pricing, I would honestly endorse my 5 stars to all staff at KZ Kitchen Cabinet & Stone in Hayward (i.e., Sales, Cashier and Warehouse Pickup) for their terrific customer service in both of my purchases so far--a big round of applause to them! As I will be moving along to kitchen remodeling project later, guess where and who I will be going back to assist me in this?
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Minh N.
Date: 2021-05-07 17:44:25
Alice Zhao was great! She helped us with our kitchen remodel processes. She help us with the layout and help picking the right design for our need. During this Covid, a lot of inventory are running low, she helped us get all our materials ASAP. Great help!
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Contact KZ Kitchen Cabinet & Stone, Inc.
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26250 Corporate Ave, Hayward, CA 94545