Koester's Flooring

We rate the staff friendliness of Koester's Flooring as Very Good. During our research, the staff at Koester's Flooring demonstrated politeness and warmth, showing clear interest in the client’s inquiries. This interaction places them in the Very Good category. Important: Our rating is based on the personal experience of our mystery shopper with Koester's Flooring’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Koester's Flooring directly to better understand their approach to customer service.

We rate the staff expertise of Koester's Flooring as Excellent. The staff member from Koester's Flooring who spoke with our professional mystery shopper provided the most complete and accurate answers to all questions, demonstrating a thorough understanding of the product or service. According to our mystery shopper, the staff member also showed a readiness to offer helpful recommendations and displayed a high level of professional expertise. This evaluation places them in the Excellent category. Important: This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Koester's Flooring may vary. We recommend contacting the company directly for more comprehensive information.

Koester's Flooring is a legacy company, established in 1946. According to our research, Koester's Flooring has been in business since 1946, placing it in the Legacy category. Companies with such a long history demonstrate deep industry expertise and a strong commitment to delivering high-quality services, making them among the most reliable in the field. Important: This information is based on data collected by our mystery shopper. We recommend contacting Koester's Flooring directly to confirm the details.

We note that Koester's Flooring has a dedicated office. Our research revealed that Koester's Flooring operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability. Important: This information was gathered as part of our mystery shopper research. We recommend contacting Koester's Flooring directly to confirm the latest details.

We were unable to confirm whether Koester's Flooring has its own production facility. Unfortunately, as part of our mystery shopper research, we were unable to confirm whether Koester's Flooring operates its own production facility. This may be due to unanswered calls or messages. Important: The absence of data impacts the company’s position in our ranking. However, Koester's Flooring remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to Koester's Flooring directly for more information.

Koester's Flooring offers discounts for veterans. Our research revealed that Koester's Flooring provides special discounts for veterans. This demonstrates the company’s commitment to supporting veterans and its dedication to serving this group of customers. Important: This information was obtained as part of our mystery shopper research. We recommend contacting Koester's Flooring directly to confirm the accuracy of this data.

We rate the production time of Koester's Flooring as Very Slow. Our research revealed that Koester's Flooring quoted a project completion time of 60 days, which significantly exceeds the market average. This delay may be due to a lack of materials in stock and long delivery times. We recommend confirming all details and timelines with Koester's Flooring before starting a project. Important: Our evaluation is based on information provided by Koester's Flooring during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Koester's Flooring.

We rate the deposit level of Koester's Flooring as Standard. Koester's Flooring requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project. Important: Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Koester's Flooring may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Koester's Flooring.

We rate the quote preparation speed of Koester's Flooring as Slow. Our mystery shopper research showed that Koester's Flooring took longer than most companies to prepare a quote. This performance places them in the Slow category. We recommend discussing quote preparation timelines with Koester's Flooring in advance. Important: Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with Koester's Flooring.

We rate the price level of Koester's Flooring as Below Average. Based on our mystery shopper research, Koester's Flooring provided a quote of $108.08 per square foot for Calacatta Idilio quartz and $108.08 for Carrara Morro quartz. These prices fall slightly Below Average, offering good value while maintaining quality. The total price for the finished and installed product measuring 83.4 square feet was $9014 for Calacatta Idilio quartz and $9014 for Carrara Morro quartz. Important: Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from Koester's Flooring.