Kitchen Mart, Inc.
since 1976
Examples of works performed by Kitchen Mart, Inc.
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About Kitchen Mart, Inc.
total score
Exact value: 48.669026 out of 100.
With over 45 years of experience and over 26,000 satisfied customers, they can do more than update your kitchen or bathroom. The firm earned an excellent reputation by always delivering countertops on time and under budget. They are a family-owned and -operated company and not one single subcontractor is used by the team. They offer only the highest-quality, USA-made countertops to their customers. Superior cabinets, marble and quartz countertops are what they specialize in designing and constructing. They have two showrooms and offer a no-cost in-home consultation.
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reviews: 64
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reviews: 44
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Contact Kitchen Mart, Inc. for a Free Estimate
4381 Granite Dr Suite C, Rocklin, CA 95677
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Reviews about Kitchen Mart, Inc.
All (55)
Google (12)
Yelp (43)
Sarah Billmyer
Date: 2023-02-14 01:42:52
KitchenMart is one of the best home contractors I have ever worked with. KitchenMart employees from the start of the whole process represented KM in the best way. Four months later the work they did is the same as the days of install. Quality, quality, quality. I highly recommend KitchenMart for your kitchen and/or bath remodel.
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Cinda Lutts
Date: 2024-11-21 21:50:05
Had Kitchen Mart paint my bathroom vanities, install new soft close kitchen drawers and shelves and replace my counter tops and back splash. The timelines were all met, the workers were very professional, friendly and they all did a great job. The price was reasonable and I'm very happy with my beautiful kitchen and bathrooms.
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Marc Gillmore
Date: 2023-06-04 23:00:27
In May of 2023 Kitchen Mart built and installed a 7 ft long dual sink vanity with a quarts counter top. We can not say enough great things about Kitchen Marts staff and service. From their walk in counter customer service to their installers. Absolutely first class. Polite, friendly, helpful, courteous, respectful of us, our home and property. Kitchen Mart helped design, then built and installed a complete kitchen for us in 2013. We have a very robust family and the cabinets look as great now as they did when first installed We have more work planned for them and I recommend Kitchen Mart to all who ask, including family and friends. We inter acted with staff at both business sites and were met with equally friendly, polite and helpful people. Sincerely Marc and Donna Gillmore
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Boyd Conkle
Date: 2024-09-13 14:23:59
Loved the experience from the professional way Kitchen Mart’s staff conducted business to the way they left the job site as clean as possible on a daily basis. We will definitely use their services again!
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Christina Walton
Date: 2025-01-10 21:32:00
Kitchen Mart did a wonderful job on our kitchen and bathroom remodels. They have excellent craftsmen and scheduling skills, a seemingly rare combination. They do everything they can to make the process surprise-free. The showroom staff, project managers, the journeymen craftsmen, and the assistant workmen are all professional and a delight to work with. We are very pleased with the results. I plan to work with them again on future projects.
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Owen
Date: 2024-03-29 10:00:26
Our project manager, Justin Colasanti, was awesome. His team for demolition, cabinet makers and countertops were all top of the line craftsman. Everything was done on schedule, too. Highly recommend KitchenMart
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Eric Whitley
Date: 2023-10-29 14:01:48
After using various contractors in all the different homes we've purchased (11 and counting), Kitchen Mart was by far the easiest and the best quality / value we've encountered. From the design work and its many iterations they helped us with to the individual workers who were polite, thoughtful and paid attention to details, it was an overall great experience. The value for the cost was high and worth the investment. We're very happy with our kitchen! There were many individuals who went above and beyond and their names are hard to remember but not their work or impressions they left us with. Cathy in the design and coaching thru colors and function was a godsend... Don and his crew who did most of the actual kitchen work really stood out as customer caring and follow through. Everyone we met through Kitchen Mart was helpful and listened. The jobsite was as clean as we could expect throughout the demo and work to reface, add doors and appliances etc. If you want a quality result and work with someone who can help you throughout the project to get what you want, we would highly recommend Kitchen Mart. Eric & Nannette Whitley
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Kim Hewitt
Date: 2024-06-13 23:51:36
Great project from start to finish. Exceptional project management. Very thorough in prep and planning. Excellent in execution. All the craftsmen were highly skilled. Took care to not impact areas where they were not working. All professional in dress and manner. The quality of tools and transportation spoke to an investment of the company and its culture. Not the least expensive option I had but would choose them again and highly recommend.
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Barbara Dunk
Date: 2024-02-04 18:56:57
We were extremely satisfied with our finish condo kitchen project. Couldn't be happier. The whole time we worked with Kitchen Mart, from the first time we walked into the showroom, to our meetings with Marisa, scheduling and work on the job, were all done with professionalism. Our project manager, Slav, was a delight to work with. He was friendly, courteous, did excellent work and cleaned up everyday when he was finished. I would have him any day for a project. Congratulations to a well run organization. Thank you!
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Thomas Gunther
Date: 2023-05-03 08:51:11
Our experience with Kitchen Mart was excellent. From the first meeting to the finished product they were all professional. A couple of bumps in the road, which are to be expected in any project, were handled immediately with great communication. Each day the schedule was met and we finished on time! Could not be happier with the end product. Highly recommend.
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Rebecca Stene
Date: 2024-10-03 19:42:18
Another excellent Kitchenmart experience with a bathroom remodel--this is our 4th experience with them and we've been very pleased with the professionalism, timeliness and approach to any problems/surprises (there are always some!) encountered along the way.
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Liza Osmond
Date: 2023-08-29 20:46:18
I am very happy with the work Kitchenmart did on my kitchen. The work started on-time and they were punctual everyday. The employees were professional. Marcus worked on our cabinets, and he does beautiful work! The whole project went smoothly up until the very end, when my stove was installed and there was a small gas leak! This resulted in them having to come out two more times to fix it. I would have given 5 stars if not for that. But overall I am happy with Kitchenmart.
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Rob A.
Date: 2025-01-06 22:47:27
Very professional organization which completed a 3 week project ON TIME! And it came out beautifully!
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Lisa G.
Date: 2024-10-01 15:18:20
I found a before photo!! We still love the kitchen. The best features are the deep sink and the Cambria countertops. We also love the colors (painted cabinets by NHance).
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Janyce S.
Date: 2023-12-31 06:11:09
One of the best decisions we ever made. From beginning to end, all of our desires and stipulations were met, and any issues were quickly addressed. The work was done during Covid, and all precautions were definitely taken to ensure the safety of all concerned. We are so thrilled with our New kitchen and happy that we chose Kitchen Mart.
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J H.
Date: 2023-08-11 01:35:49
We wanted to replace our existing kitchen cabinet doors and drawer fronts due to aging and loosening European hinges. They were able to use thermafoil like our existing cabinets. They matched perfect and the new hinges were much better than the old ones. They even made the doors soft close like the drawers. No slamming doors any more. The young man who installed them was excellent. I couldn't be happier with the result.
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Zepido G.
Date: 2022-06-20 00:36:36
This company did an excellent job on our kitchen. We were very surprise by the effort and hustle that was put in. The customer care was amazing and we truly feel like we made the right decision. If you are second guessing your decision or don't want to pull the trigger I hope this persuaded you.
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Margaret H.
Date: 2021-08-05 21:48:21
We are beyond thrilled with our newly remodeled kitchen from Kitchen Mart! Our journey began in December with picking out our surfaces and cabinet faces at the Rocklin Showroom. We paid a deposit and then waited for an appointment to begin measuring and planning the remodel. The wait to begin the remodel was long, as a result of supply chain problems and Covid restrictions, but the team communicated well along the way. We were able to order a special sink and faucet that we wanted to use in the remodel, and have them ready for installation. I can't say enough good things about the team of highly skilled workers that were assigned to our project. Each one took great care of our property, and were very conscientious and meticulous in their craft. At times I felt like their standards were even higher than my expectations. There were parts of our remodel that were a little tricky, because we own a vintage home, but the team rose to the challenge each time, and the end result is very unique and exactly what we wanted! One of the best things about booking with Kitchen Mart is having a project manager that really manages the job. A question about cabinetry, paint, countertop... all goes to the same person, who always quickly responded to my queries! Inviting people into our home to demo and build was a little stressful in these times, but our experience with Kitchen Mart ended up being exactly what we'd hoped for in every way.
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Lindsay H.
Date: 2021-05-21 02:29:24
Brandon and Will were AMAZING!!! Both so professional, courteous, and did excellent work!! They communicated a daily plan, followed through, & worked hard to ensure the job was done to perfection. Would work with them again in a heartbeat!
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Frank B.
Date: 2020-10-28 22:07:18
We did a kitchen remodel that consisted of granite countertops, tile backsplash, and replacement of 2 sinks with faucets and garbage disposals, a hot water dispenser, microwave, and dishwasher. The designer/salesman (Dan) was very knowledgeable and helpful. After we made our decisions, we were given a very specific schedule that the various team members stuck to. All were prompt, professional, and did excellent work. I would highly recommend them and we will someday use them again for our bathrooms.
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Irene D.
Date: 2020-03-20 20:52:33
March 2020 We refaced our kitchen and master bathroom cabinets, and replaced our kitchen backsplash. The entire project took 2 weeks, which was the quoted duration. Randy and the team were professional, on time, clean, and great at their craft! I would definitely use them again. Only downside was having to buy and install countertops through another company. Counters would have been more than twice the price through Kitchenmart, but the tile and cabinets were very competitively priced. We are completely in love with the finished product!
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Julie P.
Date: 2020-01-28 15:21:50
Our neighbor had kitchen mart do her kitchen remodel and we were so impressed we had to go visit the showroom. We spoke with Jim Howard, who was wonderful to work with. We had a 40 year old kitchen and we were ready for a new look. They gave us quotes on all new cabinets or just re serviced ones.We went with all new.They started the job when they told us and finished the job when they told us. All of the workers were Outstanding! And cleaned up everything everyday.They did a outstanding job and we would recommend them to All, If you want the job done right! Thank You kitchen mart! Julie P.
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D. B.
Date: 2019-05-15 15:43:12
If I could add "more stars" to the selection, I would. Can't say enough good things about the service and the workmen at Kitchen Mart. We are so happy with our new Quartz kitchen, and when there was a glitch when the workers found the new dishwasher was damaged and needed replacing, there was team effort to get it replaced and installed within the same timeframe. A-1 appliances (which is next door) made sure we had a replacement D/W the next day for Kitchen Mart to install. Real team work that is so rare today. We will definitely have Kitchen Mart do our remodels in the future.
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David J.
Date: 2019-01-22 02:56:34
We selected Kitchen Mart based on very favorable reviews. We were not disappointed. Through the whole process they were professional, conscientious and neat. They showed up when they said they would and spent time explaining the whole process. Randy showed up for the installation today and his work, attitude and craftsmanship were excellent. I highly recommend them.
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David H.
Date: 2019-01-14 00:42:26
Just finished up a kitchen remodel with Kitchen Mart and couldn't be happier with the entire process! The designer (Susan Broaddus) was awesome and came up with a near-perfect design. I made a couple small tweaks but everything else was her execution of the concepts rolling around my brain, Pinterest pages, etc. One of the things that drew me to Kitchen Mart is that they do all the work in-house (i.e., no subcontractors). My project manager (Edgar Mendoza) was an awesome communicator with eMail, text messages, or calls on a regular basis and the KM team would call to remind me of project checkpoints (e.g., start of demo, inspections, etc.). The individual team leads were great as well, in regular contact, and receptive to questions or suggestions. From demo though construction, plumbing, electrical, cabinetry, counters, and to final hookups, everything Kitchen Mart did was done with great care. I'd heard horror stories of change orders, etc. but my job only had three small change orders, one of which was my fault. Two of the change orders were actually credits and the third was to cover the cost of the inspections (which I was expecting since the actual cost isn't known up front). Even with a couple issues (neither their fault), they stuck to the schedule without exception and completed the job on the day promised. They were VERY clean and were even cleaning/dusting the floors *outside the construction* area on the last day. The quality of the cabinetry (KraftMade) and Kitchen Mart's craftmanship is exceptional. I was 110% happy with how everything turned out and wouldn't hesitate to use them for additional projects!
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Ron H.
Date: 2018-12-28 16:54:10
This a little late but they still deserve a review. About 4 years ago KM did a remodel of our kitchen. Including Corian counter tops. A long story short. We had a problem with color and called KM to ask about the problem. A tech came out and looked at the color and agreed. Within two weeks Corian sent out a tech changed out the surface and now it's perfect. No charge. Thanks for standing behind your product!
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Robbie G.
Date: 2018-11-02 15:58:32
Kitchen Mart is absolutely wonderful!!! My parents had their kitchen and both bathrooms remodeled by KM and it's been a few years they all still look so great!! Well my parents are getting older and needed to add a handy cap bar in their shower so I called to see if they could come out and install it for them. They could and they did!!! It looks so perfect and such a piece of mind that my parents have that in there to help them now!! They had all the information still after all these years on what finish they had on the faucets so hey could match it and yes it is perfect!!! Thank you Kitchen Mart and especially Amanda C for making sure everything was handled and that they were taken care of!!!!!! Fantastic place!!!!!
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Carol I.
Date: 2018-09-25 21:59:16
We used Kitchen Mart in Rocklin for the upgrade in our kitchen. We wanted a turn key company that could do the entire project. We upgraded our counter tops to the quartz product, installed a subway tile backsplash, new Shaw sink, new garbage disposal and under cabinet lighting. Kitchen Mart and their team did a beautiful job. They were on schedule with every aspect of the project and their craftsmen was excellent. Could not be more pleased.
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Sylvia L.
Date: 2017-10-20 23:15:22
Kitchen Mart just completed a kitchen counter and back splash remodel for us. We are extremely pleased with the results and would recommend them to anyone interested in quality work. All work was done exactly on schedule as promised. All contractors were very pleasant and respectful and cleaned up after themselves each day. Their prices were very reasonable and competitive with other estimates we got. It was very helpful being able to view finished products in their excellent showroom on Granite Drive in Rocklin. The staff there were very knowledgeable and we appreciated that there was never any pressure to make our decision.
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Karin G.
Date: 2017-07-25 22:29:08
We had just a small project: replacing a trash compactor with a regular garbage can & drawer and installing base boards all around the kitchen (we had our floors redone and removed the old ones). All wood was stained to match out existing wood. This was a very small project for them, but their sales person was super friendly and assisted us in finding a door that matched our current cabinets. Then their project manager, Mike, came out to take measurements and discussed more details with us. He also took the time to research hardware to match our existing one. Finally, their installer Rudy came out today and installed everything perfectly and was just super friendly, professional and detail oriented. Kitchenmart did a really great job matching the color of our existing cabinets, so it's impossible to tell the door & drawer we added. We were pleased with the final project and very impressed with their service and attention to detail and were always treated as if we were doing a much bigger project. We will definitely consider Kitchenmart when we're remodeling our bathrooms.
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Kathy E.
Date: 2017-05-24 20:53:47
5/23/2017 Kitchen Mart just completed a remodel on our upstairs guest bathroom and we were very pleased with the finished product. The crews were on schedule and left the area clean on a daily basis and there was an open communication with the team. Adam did an excellent job with his work and coordinated the project with assistance from Chris and Ricardo and Nick did a great job on the the tiling work. This is our third project with Kitchen Mart, having used them for a remodel for our kitchen and master bathroom, and we will certainly consider them again in the future! Sincerely, Kathy & Bill
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Diana A.
Date: 2016-12-12 20:15:13
Going on my fourmonth of loving my new kitchen. Our main reason for going with KitchenMart was everyone works within the company. Appreciated being given a calendar of what was going to happen everyday, everything went right on schedule. Every worker that came to our house was professional, polite and did an awesome job. Would not hesitate to recommend them.
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Nancy S.
Date: 2016-10-13 05:04:52
I had KM come back and do my bathrooms recently. As with my kitchen, I'm very happy with the work. I appreciate that their workmen work for KM, not contractors, so they work together to do a great job. I have and will continue to recommend them to friends and neighbors. My only comment is that they quit selling my patterns here at Sun City.
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Trina C.
Date: 2016-07-09 21:58:02
We couldn't be happier with our new kitchen! The workers at Kitchen Mart are stellar and they do a wonderful job. It was not without a few bumps in the road of course like any big project but they were very flexible and they listened to us when we had an issue with something. A little more communication from the "responsible person" would have been appreciated but overall they were professional and very pleasant to work with. I would use them again if I was to remodel in another home. Thank you Kitchen Mart for my gorgeous kitchen!
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Shana A.
Date: 2016-01-14 05:32:11
We are so pleased with our kitchen, thank you to the professionals at Kitchen Mart. Our experience with the all the craftsmen could not have been better. They were all respectful, conscientious, highly tuned in to customer service. I use the term craftsmen, because the quality and pride of their workmanship was exceptional.
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Art L.
Date: 2015-02-24 22:07:16
KitchenMart did a remodel in our kitchen recently. We have had other kitchens remodeled in other homes and this was by far the best experience. They delivered on time, as promised and are very reasonable price wise. We got several estimates and a general contractor friend, who was unavailable to do the work met with us and KM and he rightly felt they were the best option. He also honestly added that he thought they were a better pick then he would have been if he had been available. He did a 1,000 sf addition for us several years ago and if I were building a home I'd hire him - so his endorsement spoke volumes! Since I'm retired I was able to be around during most of the work and interacted with almost all of their employees. They're all very knowledgeable in their craft and great at their jobs. Unlike a lot of companies who sub contract work out, KM's uses their own staff. They have tilers, electricians, cabinet workers, demo guys, appliance installers etc., who are very talented and skilled at their jobs and are all VERY customer service oriented! Besides their professionalism, they are very team focused, by that I mean you NEVER hear one complain about the work another did. They support each other and their focus is on WINNING (viz., doing the best job for the customer)! In other companies it's not uncommon to have one sub contractor complain about the work another sub has done and then YOU lose. I heartily endorse KitchenMart and highly recommend them for any work they do.
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Ernestine G.
Date: 2015-01-09 19:48:36
I have had a few kitchen remodels done, and most caused major headaches. From the salesman on, with Kitchen Mart I felt confident that this project was in excellent hands. I am so thrilled and delighted that I was correct. They were always on time, addressed my questions in a friendly thoughtful manner , strove to be the most professional and caring company I have ever dealt with.
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D B.
Date: 2014-11-17 20:54:08
We just used Kitchen Mart in Rocklin to replace our kitchen counters with quartz. Everyone we dealt with was professional from Kathy in sales, to Anthony who measured, to Josh & Ed who installed the quartz. They were all friendly and very competent in their work. We are very pleased and would recommend them.
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Sherri F.
Date: 2014-06-11 00:06:37
Kitchen Mart put new quartz countertops in our kitchen. They did an amazing job! They had to remove our old tile countertops, which is a messy job, but they somehow managed to not make a mess. The workmanship was outstanding, and the company's professionalism is unmatched. We love our new countertops, and would not hesitate to recommend Kitchen Mart to our family and friends.
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J P.
Date: 2014-02-08 20:59:28
This is the third time we've used Kitchen Mart for projects in our home. The most recent time was to reface bath and linen closet cabinets and install all new drawers. As always, KM did a fantastic job. Their employees are the friendliest, most courteous and extremely professional. We've recommended KM to others and will continue to do so. I can't say enough good things about KM and its staff.
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Jentai h.
Date: 2013-09-07 21:20:35
I had my kitchen counter top remodeling done by Kitchen Mart. I am very please by their service. They responded to my request very timely and with great courtesy. I had one concern over the cook top alignment with the counter top, they changed it according to my request. I was impressed by their service.
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Jill C.
Date: 2017-07-29 22:51:20
Love the projects they did for us! More than just kitchens. Great design conduits by Carla!
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F W.
Date: 2012-05-12 01:18:17
I did a review of KM on Sacramento yelp. It's the same company. We are using them a second time for our bathroom remodel. I wanted to update this with my comments about Sacramento Kitchen Mart, which is really the same company. I don't know why there are two separate entries for this company: Kitchen Mart installed Corian counter tops for us several years ago. The work was competent. In fact, when it came time to do our bathroom, we contacted them for an estimate. When we had our counters installed, the plumber drilled holes in the Corian and they were not quite even, which was something we learned to live with. The work however, was good...no problems with the quality of the work. We did let the company know, however, that we were not crazy about the holes being a little off. So when the estimator came to look at our bathroom, she looked up our previous account and I don't think she was anxious to do business with us because of our letter. We had to repeatedly prod her for our estimate, and she only gave us an estimate for a slab of granite, not for the entire bathroom. Would I use them again? I don't know. You shouldn't have to prod the salesperson for an estimate. I can't criticize the quality of their work, however, except for the fact that the faucet holes were just a bit off. Everything has held up well though. Update: After having three contractors (all of them NARI by the way) not show up, we may go with Kitchen Mart again. This time, we had an estimator who seemed much better than the woman who just gave us an estimate for a slab of granite. This time, he gave us a comprehensive estimate. Will update if needed. Update: We used them again for our bathroom. If you didn't know the trouble we had with the workman (except for demo and tile, one guy does everything), you'd think the room was beautiful. But he put a hole in our wall, he insisted on putting his tools in our new bathtub and you can see silicone on our new bathtub faucet. He did fix the hole in our wall, but we have to paint it. He also was supposed to spot texture the spots he repaired, but he textured the whole bathroom. We were doing our own painting, and the supervisor, David said we could prime the bathroom after the demolition, which we did. By texturing the entire bathroom instead of just the spots he had to texture, it made it necessary for us to prime the bathroom again. On the plus side, the installer was really good centering things. After he was done, however, the new pipe under the vanity leaked. He came back and tried and tried to fix it. He couldn't. Finally, he said the pipe that was sent to us was defective. We called the company that sold us the faucet, and they sent out another pipe. We had our regular plumber install it. I'm not saying the Kitchen Mart installer was wrong, maybe the original pipe was defective. But by that time, we wanted our own plumber to install the new pipe. We just felt more confident in our own plumber. I also thought KM's tile installers were great...five stars for the tile installers. The project manager, however, never checked with us during the job. I still give the overall job three stars...and if you just walked into the bathroom, you'd think it was beautiful. If you do go with them, make sure you have a real understanding with the project manager that he WILL contact you during the job. For the money they charge, I thought we deserved some contact during the job from the project manager. Update: We are in the process of doing our other bathroom. I emailed the KM estimator who we used last time. He never replied to my email. Either he does not want to deal with us, or for some reason he didn't get the message. I don't mind them not wanting to deal with us (we thought they were okay, but not wonderful), but I would have preferred a reply saying, "I don't think we'd be a good fit..or something." No answer is a drag. On the other hand, maybe he didn't get our email, although I doubt that. In any event, unless we hear from him (it's been since before Christmas that I emailed him), I guess we won't use them this time.
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Julie H.
Date: 2022-09-28 19:53:17
We had a gentleman come out to our home in August to give estimates on remodeling the kitchen, guest bath, and laundry room of our newly purchased home. He spent about four hours there, going off on a lot of tangents, which fine, ok, we are friendly people and don't mind chatting, but we are also very busy. He said it would be 2-3 weeks to get an estimate as they are busy. Four weeks later, and no estimate. I called KitchenMart to follow-up, and they called the salesman (who I won't name because I'm not trying to get anyone fired, and he's just following company policies) and he did send an estimate for $74,500. Now that's a lot of money and three rooms, but the breakdown all fit on one page and was not very understandable - lots of acronyms and no breakdown for parts or labor for each room, etc. In fairness, the salesman did ask to return to our home to "discuss" this estimate but we just didn't have the time for more hours of this. We had other contractors come out who spent less than an hour and sent several-page estimates with clear breakdowns by room, material, labor, etc. and we will be going with one of them. Also, their availability is terrible - we were told 6 months out! And their payment plans - $1000 before any work starts, then you pay in installments along the way - but no mention of how they will compensate the customer for their own mistakes or delays!
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Heather W.
Date: 2021-03-05 17:58:22
Unfortunately we had a pretty disappointing experience here. We give two stars only because the interaction with Showroom staff was pleasant. We scheduled an appointment and had a design specialist, Susan Parker, come out to talk about kitchen renovation. As she shared, Susan would ultimately be overseeing the project-end-to-end. We understand the process of this kind of project in that we may have a list of wants but they might not all be possible - there are some sacrifices in working with our existing space and budget to make it functional and to code. We also have an appreciation for the balance of our wants as the customer mixed with the expertise and opinion of the company we work with - that is, in part, why you hire someone, right? That said, we felt Susan did not listen at all during our design appointment. The conversation focused entirely on what her personal preferences were. She didn't entertain the idea of any open shelving or layered drawer organizers because she didn't like them or they didn't work for her personally. Of the things we did feel strongly about that we didn't want, she included them all in her first design renderings (again, only her vision for our kitchen). Because of this we had a lot of questions and many change requests to the renderings she sent. Then she started dragging her feet on responding to us. When we followed up 9 days later on an email she hadn't replied to, she finally responded indicating she was busy closing on 12 other big jobs - this was the nail in the coffin. It came off a bit condescending and indicated to us that she didn't care about our project. If she was annoyed by the design change requests, we would encourage her to listen to her customer in the first place to avoid that. In comparison, we imagine our project would have been on the smaller side for her portfolio, though still upwards of $50,000. That's no pocket change and it's still business. We felt our project was not important to her and, as a younger couple, we speculate she didn't take us seriously. We actually never responded to her last email and she didn't bother to check in so we feel our assessment is pretty accurate here. Needless to say, we did not move forward with Kitchen Mart. We did give our business to another company, America's Dream Homeworks, and it's been an A+ experience. They have an incredible showroom with full-size quartz slabs. Very experienced company with wonderful staff. I highly recommend them instead.
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Alex T.
Date: 2020-07-03 21:21:53
Feeling pretty disappointed with the customer service at the showroom in Rocklin. We had someone come out to our home this morning for the initial consultation, and they suggested we go to the showroom for next steps. As today is Friday 3rd of July he said we should call before driving out there just in case, but that they should be open until 5pm. My wife called and specifically asked about it being the 3rd of July, but was re-assured they don't plan on closing until 5pm. We got in the car and drove the 45mins out there. As we pulled into the parking lot (2 pm) and started to put our masks on we saw the staff getting ready to lock the door. We mentioned we called them before driving out, but were told "Sorry we have a staffing problem". Wouldn't they have known about the staffing problem when we called? Anyway, this whole experience left a really bad taste in my mouth about their customer service. My wife is looking for another kitchen remodeling business as I am writing this.
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Art C.
Date: 2016-09-23 23:29:23
KM remodeled our kitchen. it took a long time but finally did a nice job. One cabinet is installed incorrectly. I've called it to their attention twice and have a leaky faucet in the sink. No one has come or called We now want our bathroom done. I've called and called leaving messages. No one has every called me back. Guess i'll go elsewhere
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J B.
Date: 2013-11-19 22:13:01
Ah..Kitchen Mart of Rocklin what to say? I have such mixed feelings about this Co.I will start with the good, they have the best contractors ever! The men are all polite and really did a good job with removal, measuring, installing etc. The problem is they advertised a $400 discount if you bought quartz which we did. Never got it! They claimed it was already in contract. We did not find it anywhere, nothing saying a discount was given, no -$400 at all. But the biggie was the quartz itself, will never recommend this to anyone. My quartz that I love, has nicks, dents in it and has rough surfaces too, not smooth as glass at all. A guy was sent to us and he did really fix the worst of the nicks, smoothed it down a lot but could not do much for the actual deeper nicks and rough surfaces are still there. I noticed some large black spots and some large grey splotches on it and complained, again. I went to see the actual kitchen like our quartz and had to look hard to find one tiny black spot, or gray splotch, which we were told is common to quartz so nothing to be done about this. I think we should have been told, don't you? So there you have it.
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Scott F.
Date: 2023-02-12 14:03:23
Very disappointed with our first time visiting your showroom in Rocklin. We were asked what brought us in and we explained we are remodeling our kitchen, mostly looking at cabinet colors but also to look at hardware and solid surface counters. She told us that KM does not refinish cabinets and we should probably just go to a place that sells the stain. We explained that we were not asking if KM does refinishing. She advised that KM was in the process of changing their stain supplier. Which we said no problem. Needless to say she made us feel very uncomfortable even looking at your showroom. We drove an hour to your showroom to only be treated poorly by your salesperson. Not a good first impression.
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Peter H.
Date: 2021-08-03 16:28:28
I purchased a home from a dear friend of mine that just had the entire kitchen redone by Kitchen Mart. The day I moved in I was putting items into the cabinets and 3 different cabinet door hinges broke. I can understand ONE, but 3? Upon inspection, the thin metal and poor quality of the hinges was embarrassing that Kitchen Mart would choose such cheap hinges. The 3 doors were literally hanging from a single hinge, so I had to remove that hinge in order to continue moving in. With 3 cabinet doors sitting in the corner and the eyesore of 3 cabinets without doors, I called Kitchen Mart. I had to leave 3 messages before receiving a call back 5 days later. When I did receive a call back, I explained the embarrassing situation with 3 separate cabinet door hinges breaking less than a year after the remodel. I was told it would be $95 for someone to come out and take a look. I IMMEDIATELY knew this was NOT a company I will EVER do business with again! Kitchen Mart prioritized $95 over the lost opportunity cost of future business with anyone/everyone I know looking to do a remodel. These were the "hidden hinges" that fit into a bored-out hole in the back of the cabinet door held in with 3 small Philips screws, then mount to the side of the cabinet frame with 3 heavier screws. I purchased $220 in new hinges that fit into the same hole and even had the quiet-close action on them so the doors don't slam when you close them. Far superior quality to these hinges and utter peace of mind knowing none of them will ever break again. 4 months later I noticed the front edging on the cabinets peeling off. Unfortunately this was at a corner that led into the dining room so it was HIGHLY visible. Looking around a bit more closely, I noticed the same thing was happening to the opening around the refrigerator. Turns out it is a thin laminate that they adhered to the face of the original cabinets that was delaminating (again, embarrassingly less than a year after it was applied!). I got the same story when calling Kitchen Mart - I would have to pay for someone to come take a look at their own poor quality workmanship. I hired another contractor to repair all the lifting faces, not wanting to invest another penny with Kitchen Mart. Ironically I'm now seeing TV ads for Kitchen Mart peppered amidst all the Tokyo Olympic coverage. If they were a company with any integrity at all, word of mouth from prior customers would be promoting their business and they wouldn't need TV ads, especially in the middle of the busiest home remodeling surge in history. Shame on you Kitchen Mart. Maybe you should consider standing behind your work.
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S T.
Date: 2019-12-03 08:34:27
Absolutely shocked to find the salesperson telling me how they are "licensed to do everything" within the company. Went to their license lookup on the contractors state board to find they had NO LICENSE to do a fill kitchen job after all!! Just a general license. Not only that, they post this on the front page of their website- - FRAUD!!! IF they are fully licensed as they state they are, the board would post it and it's not. I wish after all the time it took spending the time to figure my designs out, and waste precious time working up drafts, that I could get that time back. Very happy to have found another kitchen company right away to do the job and make the one stop all in house shopping experience with a licensed designer!!
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Mary M.
Date: 2019-10-06 13:17:08
I called Kitchen Mart to schedule an appointment for new kitchen counters, Cambria quartz. Before my appointment, I decided to visit their showroom. They didn't have a very large showroom but did have the Cambria I had already decided on. When they checked the book to see who was coming out for my appointment, my name had been erased. No call from anyone. They then rescheduled my appoint on a Saturday that required me to drive down from a convention that I was at in Reno to be home by 12:30. The person was on time and drew up a quote and said he would email it to me but never did. Said it would take 8-10 weeks before they could even begin. Went with another company through Costco and from the day I signed it was completed to a high degree of satisfaction within 2 weeks.
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J C.
Date: 2018-07-07 19:18:31
Condescended to help me. I got the "Pretty Woman" treatment, perhaps because I had workout clothes on. I was told their products were "very pricey" and they were "WEEKS away from being able to work on our bathroom remodel - probably 12 weeks out." I had simply gone to look because of the positive Yelp review. Very limited showroom, not impressed in spite of their haughty reception.
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Holly G.
Date: 2017-07-09 03:05:57
My husband and I are planning a $70k+ kitchen remodel. I have been interested in checking them out because they are local and have good reviews. I work full-time and their only weekend open showroom time is 10-3 Saturdays, so I took the time away from my weekend to check them out. Two employees seemed to be working. When I came in they were both working with clients, so, after browsing there for a while, I went next door to Gold River flooring. The service there was excellent. I came back and one of the employees was wrapping up with their client and the other was working with a new walk-in looking to take home a sample. While the walk-in was getting something from the car I asked if they handled remodels from start to finish and that employee indicated they did. When the other staff member was finished with her client, she walked to the back. I knew I was a walk-in and there were only two staff, so I stuck around. However, the first employee remained busy with the new walk-in and the other walked by me without acknowledging me when she finally emerged from the back. Maybe their Yelp reputation means they don't mind turning away business - that's certainly what they did today. I do regret wasting an hour or so anticipating they would live up to their reputation.
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Michelle S.
Date: 2016-11-22 02:49:53
Kitchen Mart remodeled my kitchen several years ago. Once you sign the contract, the gloves are off. No more Mr. Nice Remodeler. I had in my contract how far away I wanted the island. They put the island too close and it was like a hallway kitchen. I've had plumbing issues, sink slowing sinking issues, etc. They have sent someone out every time to fix the problems but after 5 years, it was getting old. Finally, a couple years ago we found out they laid the piping in the floor wrong under the island. The only good thing about this was I was able to move the island back to where I'd originally wanted it, but I had to pay for labor. The last couple years we've had no problems, knock on wood. I would never recommend them to anyone.
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4381 Granite Dr Suite C, Rocklin, CA 95677