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El Monte, CA City Rating: We have identified this city as the primary city for this contractor.

Kitchen & Bath Direct USA

since 2000

Examples of works performed by Kitchen & Bath Direct USA

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About Kitchen & Bath Direct USA — Ranked №1 Countertop Fabricator and Installer in El Monte, CA

64.11

total score

The main rating value calculated from more than 30 indicators.
Exact value: 64.109706 out of 100.

According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.

Kitchen & Bath Direct USA, founded in 2000, ranked number 1 in El Monte, CA in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.

We included Kitchen & Bath Direct USA among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.

Kitchen & Bath Direct USA: Total Score & Key Ratings

The Total Score of 64.11 out of 100 achieved by Kitchen & Bath Direct USA in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Kitchen & Bath Direct USA has a rating of 3.9 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.53 out of 5.

You can read detailed information and evaluations from our independent research of Kitchen & Bath Direct USA’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Kitchen & Bath Direct USA directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.

General information about Kitchen & Bath Direct USA

The company specializes in a wide range of building materials, including quartz countertops for kitchens, cabinetry, vanities, lighting, sinks, and more. They have a large stock available, and each countertop comes in a variety of colors to accommodate the individual client's preference. The interior designers and architects who work with the firm will enthusiastically reimagine spaces and come up with fresh ideas for the countertops. The firm was founded in 2000. Since that time, they have expanded into a family of imaginative and forward-thinking design professionals that are devoted to bringing their countertop services to an unmatched standard.

Disclaimer:

The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.

When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.

More info

Mystery Shopper Report

3.5

The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 3.533317 out of 5.
criteria: 10

Staff friendliness

4

Very Good

Staff Expertise

5

Excellent

Company Age

4.3

Experienced

Own Office

5

Has Office

Own Production

0

No Data

Veterans Discount

1

None

Production time

4

Fast

Deposit Level

4.8

Very Low

Quote Time

2.5

Average

Affordability

4.2

Below Average

Company services

Kitchen

service-kitchen To order

Bathroom

service-bathroom To order

Outdoors

service-outdoors To order

Commercial

service-commercial To order

Fireplaces

service-fireplaces To order

Sill rail

service-sill_rail To order

Additional benefits of Kitchen & Bath Direct USA

Identifies as Asian-owned

Wheelchair accessible entrance

Wheelchair accessible parking lot

Service guarantee

Quick visit

Credit cards

In store shopping

In store pickup

Countertop store

Bathroom remodeler

Cabinet store

Kitchen remodeler

Bathroom supply store

Countertop contractor

Kitchen supply store

Mirror shop

Reviews about Kitchen & Bath Direct USA

All (14)

Google (14)

Source: icon-google Google
avatar

silvia valenzuela

Date: 2024-09-06 17:07:17

Horrible service English or Spanish. They're liars, I left a deposit for an item that for sure will be in stok in les than three weeks, I wait more than a month and they ended telling that they will refund mí deposit. Loose my time waiting.

Source: icon-google Google
avatar

odette f

Date: 2023-08-12 00:00:04

Really bad customer service! We talked to Ellena to get an estimate for our kitchen. She gave us a price written on a post it note and would not give us a printed design of what will be included. She said we can get a print out when we come back and pay. Anybody can help us when we come back she said. She wasn’t there when we came back and was immediately told yo just come back the next day. We drove over an hour to get there! Alex finally helped us because we insisted. We asked him if the shopping list he gave us included everything we will need. He said yes. Now our cabinet installer is saying that there are parts that were not included and we have to again drive over an hour to pick up the parts. Our installer also found doors that had chipped corners and Alex is saying he’s not sure what he can do about it. Really bad experience here. Save yourself the trouble and take your money some place else!

Source: icon-google Google
avatar

Bagley House

Date: 2022-05-03 15:09:40

We needed countertops for our home renovation. We're on a very tight budget so we opted to go with a referral from a contractor to use this company because they were supposedly "affordable". Our house is located over 100 miles east of Los Angeles so we had to pay a hefty installation fee. On the day of the installation Leo Peng and his helper came. Throughout the installation, you could hear Mr. Peng yelling at his helper while he was smoking his cigarettes and dropping his cigarette butts on our property grounds. The countertop material is very cheap quality of Quartz, I believe Mr. Peng called it. It's kind of yellowing already. When he was leaving, I asked him for 3 countertops for use as small desktops in the bedrooms. His answer was for me to pick them up from his Los Angeles County factory, the following week, which I agreed to. We paid him $1600 cash for the day and he signed a receipt stating that he received the cash and promises to fulfill the additional countertops the following week. Is been three weeks since that promise was supposed to be fulfilled and he has not come through or even answered my messages asking, kindly, when I could pick them up. My mother called him which he gave her his address and promised to fulfill his promise on May 3 (today). When I called, my call went straight to voicemail but his messaging was not set up. I texted him to no avail. I am done asking him to fulfill his promise as I can see that he is not going to, thus, I am writing this review to warn all others considering going to this company for their countertops. I would suggest that Home Depot would be preferable as their work is guaranteed and their customer service would be easier to deal with.

Source: icon-google Google
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Daniel Alvarez

Date: 2021-03-23 06:04:22

I didn't get an assembly manuel for the vanity purchased. Will call tomorrow and update the review if I get one. 2/19/21 - I called and they texted me a copy of the of the instructions. It work but it was a bit confusing zooming in on my phone. Overall I like the cabinet! Would use them again.

Source: icon-google Google
avatar

Iesha Falcon

Date: 2024-11-29 20:47:57

The variety that this showroom has is really good. We were helped by Miss Rosalia. She was super helpful, patient, understanding, and professional. I'm in the process of renovating my kitchen, and coming here was a great stop! TIP: I highly suggest you have measurements before coming here.

Source: icon-google Google
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Maritza Rodriguez

Date: 2024-10-11 03:10:34

We purchased a 48 in bathroom cabinet with the counter top and sink. We had issues putting the base together since the side boards were warp but they helped us and fixed it. The bathroom looks amazing.

Source: icon-google Google
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Jennifer Villeda

Date: 2023-12-18 21:25:56

Very nice people work here and the guys that load the slabs are very careful with the order and very quick to help you so you don't have to sit around waiting

Source: icon-google Google
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Miche Lin

Date: 2022-06-16 05:55:14

The price is really good. However, you get what you pay for. 1. All the mirrors are 30 inches high. They don't mark it on the tags. 2. Let them know you want to cancel the order instead of rushing. The order will be ready in minutes even it's a special order.

Source: icon-google Google
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Zhenxing Mao

Date: 2023-11-20 23:44:36

The customer service provided by xiaoyin Xu and ellena Liu was great. They explain the details to me in a nice manner. The price is good and hopefully the quality is great as well. They were patient enough to tell me the difference and time frame to the bath room vanity, LED mirrors and so on. It was a great experience. All the best

Source: icon-google Google
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MissHangooksaram

Date: 2024-03-15 19:12:02

Really prompt and efficient service and happy with the countertop I purchased! Very reasonable prices

Source: icon-google Google
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Matt

Date: 2024-08-11 00:16:20

Awful customer service. Walked in, walked around and no one said a thing! One of the worked just looked at us and kept walking, while a few of the girls laughed amongst themselves with ZERO acknowledgment that a customer was present.

Source: icon-google Google
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Sonia Jimenez

Date: 2023-07-09 04:53:17

Avoid this place! I bought serval stuff and the sink had a dent and the faucet was missing pieces. We asked them for an exchange the manager refused. They are so rude rep Alex is very unprofessional. They started speaking Chinese and they started laughing. Please take your money elsewhere. I will be filling a complaint with Better Business Bureau.

Source: icon-google Google
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harpreet singh

Date: 2024-12-03 21:14:53

Great place to buy kitchen and bathroom vanities at very good price. Good customer service.

Source: icon-google Google
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Carlos F Vilchez

Date: 2024-10-07 21:21:41

Sofi helped my dad get his kitchen cabinets as well as countertops and flooring at a pretty good price, they are very communicative and helpful when it comes to building your kitchen or bathroom as they sell bathroom vanities as well.

FAQ About Kitchen & Bath Direct USA — Based on Independent Research

What materials can I order a countertop from Kitchen & Bath Direct USA?

What types of spaces does Kitchen & Bath Direct USA fabricate countertops for?

What shapes of kitchen countertops does Kitchen & Bath Direct USA fabricate?

What countertop design styles does Kitchen & Bath Direct USA most often implement in El Monte, CA?

What is the service area of Kitchen & Bath Direct USA?

What types of clients does Kitchen & Bath Direct USA work with?

Does Kitchen & Bath Direct USA have its own countertop fabrication facility?

Does Kitchen & Bath Direct USA offer any discounts on countertop fabrication in El Monte, CA?

What is the price category of Kitchen & Bath Direct USA in El Monte, CA?

Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Kitchen & Bath Direct USA?

What is the fabrication and installation timeline for a countertop at Kitchen & Bath Direct USA?

How long does it take Kitchen & Bath Direct USA to prepare a quote for countertop fabrication and installation?

Does Kitchen & Bath Direct USA offer cutouts for sinks, cooktops, or other elements?

What guarantees does Kitchen & Bath Direct USA provide for its work?

Please Note

The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Kitchen & Bath Direct USA. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.

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California, South El Monte, Rosemead Blvd, 邮政编码: 91733