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About Keystone Granite — Ranked №3 Countertop Fabricator and Installer in San Antonio, TX
73.02
total score
The main rating value calculated from more than 30 indicators.
Exact value: 73.017667 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Keystone Granite, founded in 2005, ranked number 3 in San Antonio, TX in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Keystone Granite among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Keystone Granite: Total Score & Key Ratings
The Total Score of 73.02 out of 100 achieved by Keystone Granite in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Keystone Granite has a rating of 4.3 out of 5 — and our team’s Mystery Shopper Score, which stands at 4.27 out of 5.
You can read detailed information and evaluations from our independent research of Keystone Granite’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Keystone Granite directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Keystone Granite
Fading due to constant friction or swelling due to contact with water are common cases of countertop spoilage. Chipboard surfaces are not durable and lose their physical properties quickly. Replace countertops with stone surfaces to avoid such nasty consequences. Clients can order custom furniture pieces in Keystone Granite. The processor deals with the most popular stone species. Slabs are processed using modern machinery to preserve stone integrity and guarantee serviceability for dozens of years. When ordering custom countertops, clients get free estimation, installation, and measuring.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
4.3
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 21
Google
4.3
reviews: 21
YELP
n/a
reviews: n/a
Facebook
n/a
reviews: n/a
CoCo
n/a
reviews: n/a
Mystery Shopper Report
4.3
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 4.274006 out of 5.
criteria: 10
Staff friendliness
5
Excellent
Staff friendliness
We rate the staff friendliness of Keystone Granite as Excellent.
Our mystery shopper research revealed that the staff at Keystone Granite provided sincere, friendly, and attentive communication, leaving a positive impression of the company. This evaluation confidently places them in the Excellent category.
Important:
Our rating is based on the personal experience of our mystery shopper with Keystone Granite’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Keystone Granite directly to better understand their approach to customer service.
Staff Expertise
5
Excellent
Staff Expertise
We rate the staff expertise of Keystone Granite as Excellent.
The staff member from Keystone Granite who spoke with our professional mystery shopper provided the most complete and accurate answers to all questions, demonstrating a thorough understanding of the product or service. According to our mystery shopper, the staff member also showed a readiness to offer helpful recommendations and displayed a high level of professional expertise. This evaluation places them in the Excellent category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Keystone Granite may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
3.7
Experienced
Company Age
Keystone Granite is an experienced company, operating since 2005.
Our research revealed that Keystone Granite began operating in 2005, placing it in the Experienced category. Companies with this level of experience typically have a strong client base and consistently deliver high-quality services.
Important:
This information was obtained as part of our mystery shopper research. For confirmation, we recommend reaching out to Keystone Granite directly.
Own Office
5
Has Office
Own Office
We note that Keystone Granite has a dedicated office.
Our research revealed that Keystone Granite operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Keystone Granite directly to confirm the latest details.
Own Production
5
Has Prod
Own Production
We note that Keystone Granite has its own production facility.
Our research revealed that Keystone Granite operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Keystone Granite directly to confirm the accuracy of this data.
Veterans Discount
1
None
Veterans Discount
Keystone Granite does not offer discounts for veterans.
Based on our mystery shopper research, we found that Keystone Granite does not provide special discounts for veterans. This may be due to the company’s policies or a lack of demand for such offerings.
Important:
This information is based on data collected by our mystery shopper. Company policies regarding discounts may vary. We recommend contacting Keystone Granite directly for confirmation.
Production time
4
Fast
Production time
We rate the production time of Keystone Granite as Fast.
According to our research, Keystone Granite quoted a project completion time of 14 days. This places them in the Fast category, demonstrating their ability to meet client needs efficiently.
Important:
Our evaluation is based on information provided by Keystone Granite during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Keystone Granite.
Deposit Level
1
Very High
Deposit Level
We rate the deposit level of Keystone Granite as Very High.
Keystone Granite requested a deposit of 100% of the total project cost, placing them in the Very High category. This indicates significant financial obligations at the start of the project. We recommend discussing with Keystone Granite the details of their approach and reasons for this policy.
Important:
Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Keystone Granite may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Keystone Granite.
Quote Time
5
Very Fast
Quote Time
We rate the quote preparation speed of Keystone Granite as Very Fast.
Our mystery shopper research revealed that Keystone Granite prepared a quote at the fastest possible speed. This performance places them in the Very Fast category. Keystone Granite is an excellent choice for clients who value promptness.
Important:
Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with Keystone Granite.
Affordability
4.4
Below Average
Affordability
We rate the price level of Keystone Granite as Below Average.
Based on our mystery shopper research, Keystone Granite provided a quote of $73.86 per square foot for Calacatta Idilio quartz and $73.86 for Carrara Morro quartz. These prices fall slightly Below Average, offering good value while maintaining quality.
The total price for the finished and installed product measuring 83.4 square feet was $6160 for Calacatta Idilio quartz and $6160 for Carrara Morro quartz.
Important:
Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from Keystone Granite.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of Keystone Granite
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair-accessible entrance
Wheelchair-accessible parking lot
Granite supplier
Kitchen remodeler
Marble contractor
Marble supplier
Reviews about Keystone Granite
All (8)
Google (8)
Source:Google
David Mills
Date: 2015-10-28 15:32:00
Maybe this will get the owners attention and I can have a happy customer again. I have a custom home company and my customer chose Keystone Granite because of their price. I normally use Delta Granite, yes they are more expensive, but in my experience you get what you pay for. The installer for my customers job decided it was okay to use the customers Polaris to move a piece of granite around to the back of the house. The reason we found out is because he hooked up the battery tender wrong and the battery drained. He thought it was a "job site Polaris", yes custom home builders leave $10,000 golf carts around for subcontractors to use all the time right?? Fast forward to after install 3 weeks later. We remove the supports from the island and the granite pops the seam and chips the granite because it was not shimmed properly. Keystone came back and fixed it but for some reason decided to polish the seam after they fixed it. Absolute black should not be polished with whatever they used so now the seams have a dull waxy finish on them that will not come out. After several attempts to remedy the situation Keystone has given up and can not fix the issues with the seam or all of the water marks this granite has. Its almost as if it were never sealed or properly prepped or we didn't really get absolute black granite. John and Lynn "the owners" if you are reading this you can call me to alleviate the situation and I will take this post down.
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Source:Google
Ethel Copeland
Date: 2021-04-28 00:06:36
Thanks to this company. We were able to get our island just what we wish for. Amber was very knowledgeable and such great customer service. She didn’t push us for what we needed. In fact she even gave us suggestions..... not recommendations. She listens to what we need and what we will use it for. She made her suggestions base on what she gathered from us. The process was so quick and simple. Friendly staff, technicians and installers. Highly recommend them for any of your counter needs. Did I mention reasonable price and very competitive to other company. Awesome experience here for sure. We will be coming back for our projects!!!!
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Source:Google
CARMIN ESPINOSA
Date: 2019-07-02 16:54:37
Not only do they have the best granite in town, they have the best customer service! From Amber’s friendly demeanor to the guys who installed our vanity top, everyone involved in the process was pleasant and courteous. Go for the stone, stay for the service...you will not be disappointed! Thank you Amber for helping me throughout the entire process! You are truly awesome!
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Source:Google
Anna San Miguel
Date: 2021-09-09 22:26:00
Maybe my experience is unique, but I do not recommend an establishment that will resale your leftover quartz and offer zero compensation. My issues 1) not clearly explaining buying a whole slab. Saying something is more expensive is not explaining. Using words like are you aware you are buying a whole slab and your project only requires 1/3 of a slab. 2) being told we are busy so even if you are already in the queue you can be pushed back. Took over a month for my quartz to arrive then a full week for installation. 3) they will not give you a time frame for installation. Just be home and wait for a phone call for a 30 mins warning. 4) the selections they have for quartz that won’t need to be ordered are really basic. I should have went to Lowe’s but they said 30 days and Keystone said 5-7 days which was not the truth. It’s been over a month from order to installation. 5) If your leftover piece is too big they will ask to cut it or ask you to arrange your own delivery at your expense. 6) they do not offer refunds when you realize your mistake in buying a whole slab even if slab is still whole and not delivered. I hope my expensive lesson will help someone ask better questions or just go to Lowe’s.
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Source:Google
Christopher Walker
Date: 2017-03-28 20:17:20
Replaced my kitchen countertops. I had to do my own demo due to their company policies, which worked out fine. They were very helpful throughout. We went without countertops for about 6 days (between demo, measurement, and production). Prices were VERY competitive.
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Source:Google
James Ong
Date: 2014-08-18 18:25:28
Keystone Granite complete my home on schedule and within budget. Matter of Fact I missed a few areas on my plan, and there was no increase to the budget. The staff, CAD designer, and installers did a great JOB. Keystone granite stands behind the work and the products they sell as I had one piece of granite that needed to be fixed, and the installer came back and fixed the issue.
Since then I have used them to complete my outdoor kitchen, and again great job. I recommend you give them a call.
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Source:Google
Jeff Diamond Jay Jarrell
Date: 2020-12-31 00:44:13
I've been a Texas contractor for over 25 yrs building and remodeling homes . Unfortunately I lost my guy who made my granite and marble cuts for me about a yr ago. I found Keystone granite today literally by accident looking for another company and ended up buying from them. They're all fantastic people, helped me out as a contractor and treated me fantastic. Met the owner who took upon himself to get my slab cut immediately to have ready for install within a week . Truly amazing company and would definitely recommend to any contractor or homeowner looking for granite or stone work !! Thanks Keystone, Jarrell Remodeling 👍👍💪💪
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Source:Google
Charles Romero
Date: 2019-08-13 20:28:47
We just bought our new Granite counter tops from them. This experience was great. Large selection in AC was a plus and the Price was great. I will let you know how the install goes
Read more
Source:
FAQ About Keystone Granite — Based on Independent Research
What materials can I order a countertop from Keystone Granite?
During our independent research, we found that Keystone Granite offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by Keystone Granite’s clients in San Antonio, TX for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does Keystone Granite fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, Keystone Granite is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does Keystone Granite fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by Keystone Granite, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does Keystone Granite most often implement in San Antonio, TX?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that Keystone Granite successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of Keystone Granite?
The company’s office is located at 18975 Marbach Ln #291, San Antonio, TX 78266, but its work is not limited to just the city of San Antonio, TX. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does Keystone Granite work with?
Like many participants in our rating, Keystone Granite works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, Keystone Granite often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does Keystone Granite have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether Keystone Granite has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does Keystone Granite offer any discounts on countertop fabrication in San Antonio, TX?
According to our research, Keystone Granite does not offer a veteran discount — this information was provided by a company representative during a conversation with our mystery shopper. However, like most companies in our rating, Keystone Granite may offer personalized terms and discounts on countertop fabrication — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and be sure to ask about any available discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of Keystone Granite in San Antonio, TX?
Unfortunately, as part of our independent research, we were unable to obtain pricing information from Keystone Granite. Our mystery shopper attempted to contact company representatives to request a quote for the fabrication and installation of a stone countertop measuring 83.4 square feet. However, they were either unable to reach anyone by phone, or never received the promised estimate after the initial conversation.
We want to emphasize that the lack of response or data does not necessarily reflect the quality of the company's work. In our experience, some contractors are simply unable to respond to all inquiries in time or prefer to discuss pricing only in person. To get accurate and up-to-date pricing for your project, we recommend reaching out to the company directly through our website — submit a request, call, or message them — and ask for a personalized quote.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Keystone Granite?
Yes, according to our research, Keystone Granite offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at Keystone Granite?
According to the results of our independent research, Keystone Granite in San Antonio, TX offered one of the fast turnaround times for the fabrication and installation of a stone countertop — 14 business days. Acting as a mystery shopper, our analyst contacted the company with a request to fabricate and install a stone countertop of 83.4 square feet. A company representative stated that the entire project could be completed in 14 business days, which allowed us to classify the company as a contractor with a fast turnaround time.
It’s important to note that the turnaround time quoted to our mystery shopper may differ from the one you receive, as fabrication time depends on many factors — including project complexity, the material selected, and the company’s current workload. We recommend contacting the contractor directly — by submitting a request, calling, or messaging through our website — to confirm the current turnaround time for your specific project.
How long does it take Keystone Granite to prepare a quote for countertop fabrication and installation?
According to our research, Keystone Granite in San Antonio, TX prepared a project estimate within 14 days. After a phone conversation, our mystery shopper sent the company representative a request for a quote based on a ready countertop project with an area of 83.4 square feet — and received a detailed estimate for the fabrication and installation of the countertop. This level of speed allowed us to classify the company as having a fast quote preparation time.
Please note that quote preparation times may vary depending on current workload, project complexity, and selected material. We recommend submitting a request, calling, or messaging the company through our website to receive a personalized quote and confirm the current turnaround time.
Does Keystone Granite offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, Keystone Granite performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does Keystone Granite provide for its work?
According to our information and industry practice, Keystone Granite, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact Keystone Granite in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Keystone Granite. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Keystone Granite is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let Keystone Granite know that you found them through the National Ranking Countertops Contractors!