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San Antonio, TX City Rating: We have identified this city as the primary city for this contractor.

Keystone Granite

since 2005

Examples of works performed by Keystone Granite

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About Keystone Granite — Ranked №3 Countertop Fabricator and Installer in San Antonio, TX

73.02

total score

The main rating value calculated from more than 30 indicators.
Exact value: 73.017667 out of 100.

According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.

Keystone Granite, founded in 2005, ranked number 3 in San Antonio, TX in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.

We included Keystone Granite among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.

Keystone Granite: Total Score & Key Ratings

The Total Score of 73.02 out of 100 achieved by Keystone Granite in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Keystone Granite has a rating of 4.3 out of 5 — and our team’s Mystery Shopper Score, which stands at 4.27 out of 5.

You can read detailed information and evaluations from our independent research of Keystone Granite’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Keystone Granite directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.

General information about Keystone Granite

Fading due to constant friction or swelling due to contact with water are common cases of countertop spoilage. Chipboard surfaces are not durable and lose their physical properties quickly. Replace countertops with stone surfaces to avoid such nasty consequences. Clients can order custom furniture pieces in Keystone Granite. The processor deals with the most popular stone species. Slabs are processed using modern machinery to preserve stone integrity and guarantee serviceability for dozens of years. When ordering custom countertops, clients get free estimation, installation, and measuring.

Disclaimer:

The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.

When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.

More info

Mystery Shopper Report

4.3

The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 4.274006 out of 5.
criteria: 10

Staff friendliness

5

Excellent

Staff Expertise

5

Excellent

Company Age

3.7

Experienced

Own Office

5

Has Office

Own Production

5

Has Prod

Veterans Discount

1

None

Production time

4

Fast

Deposit Level

1

Very High

Quote Time

5

Very Fast

Affordability

4.4

Below Average

Company services

Kitchen

service-kitchen To order

Bathroom

service-bathroom To order

Outdoors

service-outdoors To order

Commercial

service-commercial To order

Fireplaces

service-fireplaces To order

Sill rail

service-sill_rail To order

Additional benefits of Keystone Granite

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wheelchair-accessible entrance

Wheelchair-accessible parking lot

Granite supplier

Kitchen remodeler

Marble contractor

Marble supplier

Reviews about Keystone Granite

All (8)

Google (8)

Source: icon-google Google
avatar

David Mills

Date: 2015-10-28 15:32:00

Maybe this will get the owners attention and I can have a happy customer again. I have a custom home company and my customer chose Keystone Granite because of their price. I normally use Delta Granite, yes they are more expensive, but in my experience you get what you pay for. The installer for my customers job decided it was okay to use the customers Polaris to move a piece of granite around to the back of the house. The reason we found out is because he hooked up the battery tender wrong and the battery drained. He thought it was a "job site Polaris", yes custom home builders leave $10,000 golf carts around for subcontractors to use all the time right?? Fast forward to after install 3 weeks later. We remove the supports from the island and the granite pops the seam and chips the granite because it was not shimmed properly. Keystone came back and fixed it but for some reason decided to polish the seam after they fixed it. Absolute black should not be polished with whatever they used so now the seams have a dull waxy finish on them that will not come out. After several attempts to remedy the situation Keystone has given up and can not fix the issues with the seam or all of the water marks this granite has. Its almost as if it were never sealed or properly prepped or we didn't really get absolute black granite. John and Lynn "the owners" if you are reading this you can call me to alleviate the situation and I will take this post down.

Source: icon-google Google
avatar

Ethel Copeland

Date: 2021-04-28 00:06:36

Thanks to this company. We were able to get our island just what we wish for. Amber was very knowledgeable and such great customer service. She didn’t push us for what we needed. In fact she even gave us suggestions..... not recommendations. She listens to what we need and what we will use it for. She made her suggestions base on what she gathered from us. The process was so quick and simple. Friendly staff, technicians and installers. Highly recommend them for any of your counter needs. Did I mention reasonable price and very competitive to other company. Awesome experience here for sure. We will be coming back for our projects!!!!

Source: icon-google Google
avatar

CARMIN ESPINOSA

Date: 2019-07-02 16:54:37

Not only do they have the best granite in town, they have the best customer service! From Amber’s friendly demeanor to the guys who installed our vanity top, everyone involved in the process was pleasant and courteous. Go for the stone, stay for the service...you will not be disappointed! Thank you Amber for helping me throughout the entire process! You are truly awesome!

Source: icon-google Google
avatar

Anna San Miguel

Date: 2021-09-09 22:26:00

Maybe my experience is unique, but I do not recommend an establishment that will resale your leftover quartz and offer zero compensation. My issues 1) not clearly explaining buying a whole slab. Saying something is more expensive is not explaining. Using words like are you aware you are buying a whole slab and your project only requires 1/3 of a slab. 2) being told we are busy so even if you are already in the queue you can be pushed back. Took over a month for my quartz to arrive then a full week for installation. 3) they will not give you a time frame for installation. Just be home and wait for a phone call for a 30 mins warning. 4) the selections they have for quartz that won’t need to be ordered are really basic. I should have went to Lowe’s but they said 30 days and Keystone said 5-7 days which was not the truth. It’s been over a month from order to installation. 5) If your leftover piece is too big they will ask to cut it or ask you to arrange your own delivery at your expense. 6) they do not offer refunds when you realize your mistake in buying a whole slab even if slab is still whole and not delivered. I hope my expensive lesson will help someone ask better questions or just go to Lowe’s.

Source: icon-google Google
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Christopher Walker

Date: 2017-03-28 20:17:20

Replaced my kitchen countertops. I had to do my own demo due to their company policies, which worked out fine. They were very helpful throughout. We went without countertops for about 6 days (between demo, measurement, and production). Prices were VERY competitive.

Source: icon-google Google
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James Ong

Date: 2014-08-18 18:25:28

Keystone Granite complete my home on schedule and within budget. Matter of Fact I missed a few areas on my plan, and there was no increase to the budget. The staff, CAD designer, and installers did a great JOB. Keystone granite stands behind the work and the products they sell as I had one piece of granite that needed to be fixed, and the installer came back and fixed the issue. Since then I have used them to complete my outdoor kitchen, and again great job. I recommend you give them a call.

Source: icon-google Google
avatar

Jeff Diamond Jay Jarrell

Date: 2020-12-31 00:44:13

I've been a Texas contractor for over 25 yrs building and remodeling homes . Unfortunately I lost my guy who made my granite and marble cuts for me about a yr ago. I found Keystone granite today literally by accident looking for another company and ended up buying from them. They're all fantastic people, helped me out as a contractor and treated me fantastic. Met the owner who took upon himself to get my slab cut immediately to have ready for install within a week . Truly amazing company and would definitely recommend to any contractor or homeowner looking for granite or stone work !! Thanks Keystone, Jarrell Remodeling 👍👍💪💪

Source: icon-google Google
avatar

Charles Romero

Date: 2019-08-13 20:28:47

We just bought our new Granite counter tops from them. This experience was great. Large selection in AC was a plus and the Price was great. I will let you know how the install goes

FAQ About Keystone Granite — Based on Independent Research

What materials can I order a countertop from Keystone Granite?

What types of spaces does Keystone Granite fabricate countertops for?

What shapes of kitchen countertops does Keystone Granite fabricate?

What countertop design styles does Keystone Granite most often implement in San Antonio, TX?

What is the service area of Keystone Granite?

What types of clients does Keystone Granite work with?

Does Keystone Granite have its own countertop fabrication facility?

Does Keystone Granite offer any discounts on countertop fabrication in San Antonio, TX?

What is the price category of Keystone Granite in San Antonio, TX?

Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Keystone Granite?

What is the fabrication and installation timeline for a countertop at Keystone Granite?

How long does it take Keystone Granite to prepare a quote for countertop fabrication and installation?

Does Keystone Granite offer cutouts for sinks, cooktops, or other elements?

What guarantees does Keystone Granite provide for its work?

Please Note

The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Keystone Granite. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.

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