About ITS Countertops — Ranked №7 Countertop Fabricator and Installer in Salt Lake City, UT
58.6
total score
The main rating value calculated from more than 30 indicators.
Exact value: 58.595457 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
ITS Countertops ranked number 7 in Salt Lake City, UT in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included ITS Countertops among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
ITS Countertops: Total Score & Key Ratings
The Total Score of 58.6 out of 100 achieved by ITS Countertops in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — ITS Countertops has a rating of 5 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.32 out of 5.
You can read detailed information and evaluations from our independent research of ITS Countertops’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact ITS Countertops directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about ITS Countertops
A local company from Utah has earned the love and respect of customers and provides high quality service. Homeowners, contractors and designers order marble, granite and quartz countertops from ITS Countertops. The organization has received a license and operates officially in compliance with the norms.
The company specializes in the manufacture and installation of countertops. Custom production. Delivery to the office or at home takes place within a strictly stipulated time after the execution of an individual order. Clients receive a free consultation. They choose the size, design, and the specialist gives an estimate.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
5.0
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 7
Google
5
reviews: 7
YELP
n/a
reviews: n/a
Facebook
n/a
reviews: n/a
CoCo
n/a
reviews: n/a
Mystery Shopper Report
3.3
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 3.324331 out of 5.
criteria: 10
Staff friendliness
3
Good
Staff friendliness
We rate the staff friendliness of ITS Countertops as Good.
According to our mystery shopper research, the staff at ITS Countertops demonstrated politeness in their communication. While the interaction lacked noticeable warmth, it met a good standard of professionalism. This evaluation places them in the Good category.
Important:
Our rating is based on the personal experience of our mystery shopper with ITS Countertops’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting ITS Countertops directly to better understand their approach to customer service.
Staff Expertise
4
Very Good
Staff Expertise
We rate the staff expertise of ITS Countertops as Very Good.
The staff member from ITS Countertops who spoke with our professional mystery shopper demonstrated deep knowledge of the product or service, providing complete and accurate answers to all questions. This interaction reflected a high level of professionalism, placing them in the Very Good category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at ITS Countertops may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
0
No Data
Company Age
We were unable to determine the age of ITS Countertops.
Unfortunately, as part of our mystery shopper research, we were unable to determine when ITS Countertops was established. This may be due to unanswered calls or messages.
Important:
The absence of data impacts the company’s position in our ranking. However, ITS Countertops remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to ITS Countertops directly for more accurate information.
Own Office
5
Has Office
Own Office
We note that ITS Countertops has a dedicated office.
Our research revealed that ITS Countertops operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting ITS Countertops directly to confirm the latest details.
Own Production
5
Has Prod
Own Production
We note that ITS Countertops has its own production facility.
Our research revealed that ITS Countertops operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting ITS Countertops directly to confirm the accuracy of this data.
Veterans Discount
1
None
Veterans Discount
ITS Countertops does not offer discounts for veterans.
Based on our mystery shopper research, we found that ITS Countertops does not provide special discounts for veterans. This may be due to the company’s policies or a lack of demand for such offerings.
Important:
This information is based on data collected by our mystery shopper. Company policies regarding discounts may vary. We recommend contacting ITS Countertops directly for confirmation.
Production time
1.4
Very Slow
Production time
We rate the production time of ITS Countertops as Very Slow.
Our research revealed that ITS Countertops quoted a project completion time of 28 days, which significantly exceeds the market average. This delay may be due to a lack of materials in stock and long delivery times. We recommend confirming all details and timelines with ITS Countertops before starting a project.
Important:
Our evaluation is based on information provided by ITS Countertops during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with ITS Countertops.
Deposit Level
3
Standard
Deposit Level
We rate the deposit level of ITS Countertops as Standard.
ITS Countertops requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project.
Important:
Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by ITS Countertops may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from ITS Countertops.
Quote Time
1.7
Slow
Quote Time
We rate the quote preparation speed of ITS Countertops as Slow.
Our mystery shopper research showed that ITS Countertops took longer than most companies to prepare a quote. This performance places them in the Slow category. We recommend discussing quote preparation timelines with ITS Countertops in advance.
Important:
Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with ITS Countertops.
Affordability
4.6
Low
Affordability
We rate the price level of ITS Countertops as Low.
Our mystery shopper research revealed that ITS Countertops offers one of the most affordable pricing options in the city. For the requested item made from Calacatta Idilio quartz, the company quoted a price of $68.35 per square foot, while for Carrara Morro quartz, the price was $64.75. These prices fall into the Low category, making ITS Countertops an excellent choice for budget-conscious customers.
The total price for the finished and installed product measuring 83.4 square feet was $5700 for Calacatta Idilio quartz and $5400 for Carrara Morro quartz.
Important:
Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from ITS Countertops.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of ITS Countertops
Identifies as Latino-owned
Wheelchair accessible entrance
Wheelchair accessible parking lot
Small business
Repair services
Service guarantee
Cash-only
Checks
In store shopping
Delivery
Countertop store
Natural stone supplier
Granite supplier
Marble supplier
Reviews about ITS Countertops
All (8)
Google (8)
Source:Google
Ken Fisch
Date: 2023-09-19 17:53:10
Excellent experience. Most times, this is not the case. Beautiful work, and they were ready sooner than I expected. Every step of the process went perfectly! I would use Jonathan and crew again for any other countertop work I need, no questions asked!
Read more
Source:Google
Hailey Glenn
Date: 2019-01-30 15:56:18
All the employees are kind, hard working and customer oriented. I have loved working for ITS Countertops.
Read more
Source:Google
Carson Hoxer
Date: 2021-10-07 16:37:31
I had such a great experience with them. Excited for more!
Read more
Source:Google
Madi Kershaw
Date: 2021-11-17 20:48:17
Intermountain Tile and Stone was so helpful! I purchased some quartz from another company that went out of business and needed a side of the quartz polished. They were super helpful in doing that for me and they did it really quickly! I will be using them in the future! Thank you!
Read more
Source:Google
Katie Olson
Date: 2021-05-05 05:10:58
I just had ITS install countertops in my laundry room and was so impressed! Customer service was awesome from the start - I heard back from them soon after requesting a bid, and received the bid very quickly too. Pricing was very reasonable compared to other bids I received and they were able to get me on their schedule much sooner than I expected. The installation went very smoothly and the quality is incredible. So happy with both my countertops and the experience of working with ITS. Definitely recommend them and will for sure use them again for any other countertops I need!
Read more
Source:Google
Kari Fiagle
Date: 2019-09-05 05:20:27
I had such a great experience at ITS Countertops! Haley was so helpful in my ordering and showing me all of my options. She was very patient with all of my questions about the right countertop for my bathroom remodel. When Jason came to install them, he did such a good job of making sure that everything was just perfectly centered. He had to cut the center of my bathroom vanity just a bit to make the sink fit. He took his time making sure he cut it right the first time. Jason and his team were considerate of my home through the whole process. I am so happy with my bathroom vanity top, its so smooth and the edges are polished to perfection. Even though this was a small job for them, they treated me as if it were the most important job they had to do! I'll definitely be going back and referring everyone to get their countertops from ITS!
Read more
Source:Google
Randall Peterson
Date: 2023-11-14 04:25:00
Top quality granite countertop, absolutely beautiful. Installation is perfect, and they do what they say they will. We like them
Read more
Source:Google
Sandra Schade
Date: 2019-02-18 03:36:16
If you are looking for an honest company and easy people to work with, ITS is your company. We got involved with someone who was dishonest and Fernando and Jayson came to us to see what they could do to help. I was very cautious and distrustful. They couldn't have been more patient and willing to work with me. They had great suggestions, always showed up on time, and got everything done when they said they would. You will not regret working with ITS!!!
Read more
Source:
FAQ About ITS Countertops — Based on Independent Research
What materials can I order a countertop from ITS Countertops?
During our independent research, we found that ITS Countertops offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by ITS Countertops’s clients in Salt Lake City, UT for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does ITS Countertops fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, ITS Countertops is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does ITS Countertops fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by ITS Countertops, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does ITS Countertops most often implement in Salt Lake City, UT?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that ITS Countertops successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of ITS Countertops?
The company’s office is located at 903 W Center St STE D, North Salt Lake, UT 84054, but its work is not limited to just the city of Salt Lake City, UT. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does ITS Countertops work with?
Like many participants in our rating, ITS Countertops works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, ITS Countertops often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does ITS Countertops have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether ITS Countertops has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does ITS Countertops offer any discounts on countertop fabrication in Salt Lake City, UT?
According to our research, ITS Countertops does not offer a veteran discount — this information was provided by a company representative during a conversation with our mystery shopper. However, like most companies in our rating, ITS Countertops may offer personalized terms and discounts on countertop fabrication — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and be sure to ask about any available discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of ITS Countertops in Salt Lake City, UT?
According to the assessment of our independent rating, ITS Countertops in Salt Lake City, UT falls into the category of contractors with an affordable price level. This conclusion was based on our independent mystery shopper research: our analysts contacted a company representative and requested a price estimate for the fabrication and installation of a countertop measuring 83.4 square feet (excluding old countertop removal), using two popular materials — Calacatta Idilio quartz and Carrara Morro quartz.
Based on the estimate received, the cost of the project using Calacatta Idilio quartz amounted to $5700$ at a rate of $68.35$ per sq. ft., and the cost using Carrara Morro quartz was $5400$ at a rate of $64.75$ per sq. ft. These prices turned out to be among the lowest of all companies in Salt Lake City, UT, which allowed us to categorize ITS Countertops as a contractor in the affordable pricing segment.
Please note that the data provided reflects the result of a specific request within the framework of our research and may differ for your particular project. We recommend contacting the company directly through our website — submit a request, call, or send a message — to get a personalized quote and confirm current pricing.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from ITS Countertops?
Yes, according to our research, ITS Countertops offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at ITS Countertops?
According to the results of our independent research, ITS Countertops from Salt Lake City, UT quoted a turnaround time of 28 business days for the fabrication and installation of a stone countertop. Acting as a mystery shopper, our analyst contacted the company with a request to produce and install a 83.4 sq. ft. stone countertop. A company representative stated that the project could be fully completed in 28 business days, which allowed us to classify the company as one with a long turnaround time.
It’s important to note that the timeframe provided to our mystery shopper may differ from what you’ll be quoted, as turnaround time depends on many factors — including the complexity of the project, the material selected, and the company’s current workload. We recommend confirming the actual timeframe directly by submitting a request, calling, or messaging the contractor through our website.
How long does it take ITS Countertops to prepare a quote for countertop fabrication and installation?
According to our research, ITS Countertops in Salt Lake City, UT prepared the project estimate within 28 days. After a phone conversation, our mystery shopper sent a quote request to the company representative, based on a completed 83.4-square-foot countertop project, and received a detailed estimate for the fabrication and installation. This turnaround time allowed us to classify the company in the category with a very slow quote preparation speed.
Please note that estimate preparation times may vary depending on the company’s current workload, the complexity of your project, and the selected material. We recommend submitting a request, calling, or messaging the company through our website to receive a personalized quote and clarify the current turnaround time.
Does ITS Countertops offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, ITS Countertops performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does ITS Countertops provide for its work?
According to our information and industry practice, ITS Countertops, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact ITS Countertops in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on ITS Countertops. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
ITS Countertops is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let ITS Countertops know that you found them through the National Ranking Countertops Contractors!