Italian Granite
since 2001
Examples of works performed by Italian Granite
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About Italian Granite — Ranked №4 Countertop Fabricator and Installer in Waco, TX
total score
Exact value: 70.857946 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Italian Granite, founded in 2001, ranked number 4 in Waco, TX in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Italian Granite among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Italian Granite: Total Score & Key Ratings
The Total Score of 70.86 out of 100 achieved by Italian Granite in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Italian Granite has a rating of 3.9 out of 5 — and our team’s Mystery Shopper Score, which stands at 4.13 out of 5.
You can read detailed information and evaluations from our independent research of Italian Granite’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Italian Granite directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Italian Granite
Are you seeking durable countertops that will please the eye and serve throughout years? Granite is a trendy slab for tabletop manufacturing. Most modern processors offer granite slabs to fabricate custom furniture for bathrooms and kitchens. Italian Granite is a trusted producer of custom countertops for both business buildings and private houses. Designers create individual templates after listening to customers’ expectations. Craftsmen use these templates to fabricate countertops. Serviceability and integrity are guaranteed due to proper processing according to technology.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
Customer Feedback Score
reviews: 21
YELP
reviews: 12
reviews: 14
CoCo
reviews: n/a
Mystery Shopper Report
Staff friendliness
Staff Expertise
Company Age
Own Office
Own Production
Veterans Discount
Production time
Deposit Level
Quote Time
Affordability
Company services
Kitchen
Bathroom
Outdoors
Commercial
Fireplaces
Sill rail
Additional benefits of Italian Granite
Wheelchair accessible entrance
Wheelchair accessible parking lot
Accepts Credit Cards
General Contractors
Countertop Installation
Granite supplier
Bathroom remodeler
Countertop store
Home builder
Kitchen furniture store
Kitchen remodeler
Marble contractor
Natural stone supplier
Natural stone wholesaler
Outdoor swimming pool
Reviews about Italian Granite
All (25)
Google (8)
Facebook (5)
Yelp (12)
Clarissa Adkins
Date: 2022-07-18 16:41:18
My husband and I chose to do business with Italian Granite for our kitchen countertops, and we are SO glad that we did. The staff at Italian Granite were so kind and helpful through the entire process, not to mention how quick they made the entire process! Such a great experience, definitely would recommend!
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Racquel W
Date: 2022-07-21 18:44:42
I love Italian Granite.! I've used them for a couple of homes that I have. I was greeted when I walked in, and both ladies at the front are very helpful and nice. They helped me pick out different countertops for both my bathrooms as well as my kitchen. The prices are very fair as well. The owner is kind and very helpful as well. I will continue to use this company for all future business endeavors.
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Jocelyn Holmes
Date: 2022-08-05 15:45:05
Italian Granite was great to work with. They did an AWESOME job and went above and beyond to ensure that I was able to get my countertops installed in a reasonable time. I always shop around, and I found that they were affordable and the best in the area for what I wanted. I love my new kitchen. Thanks Italian Granite!!!!
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JH W
Date: 2020-09-05 21:44:56
If I could give Italian Granite 0 stars, I would. This company installed beautiful granite in my parents' kitchen and my mother noticed that part of the bar countertop area appeared to be separating. According to my parents, my dad called the company and somebody came out to look at this. He told them it would be an easy fix and somebody would come take care of it - and nobody came. My daughter just put a glass of water on that portion of the counter and was getting up to sit in the bar stool, and the entire - incredibly heavy - slab popped off and fell onto her. I am livid. My father called about this issue - somebody from the company came out to look at it and thought it was OK to leave it, even though whomever saw it thought it was apparently an "easy fix." It never got fixed and they never followed up. I know my mother - she wouldn't have just let this go if she were concerned. Somebody at this company made my parents believe this would be OK. My parents did their part - they brought this to the company's attention and the company chose not to rectify the insufficient installation and left this hazard in my parents home. It was just a matter of time before something terrible like this happened. This is unacceptable. THANK GOD the glass fell onto the barstool next to my daughter and not onto her - she was pinned down to the bar stool. Thank God the bar stool didn't fall over with her in it. This could have been so much worse and you can bet if there were serious bodily harm I would be escalating this much faster than just leaving an online review. I just called to talk to someone or at least leave a message, but the phone just rang for 2 minutes without a voicemail. The negligence, irresponsibility, and inaction of this company are inexcusable. If it isn't resolved expediently I will be contacting the BBB.
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Martha Johnson
Date: 2023-07-01 20:15:23
We had granite installed in two houses, then moved and they came to install in our kitchen. What a horrible job. It is grainy and can't clean it at all. THey told us it needed polishing, which they were SUPPOSED to have done when it was installed. But said it would cost us 350.00. I wouldn't use them again for anything and have told so many people about this and they all agree they wouldn't use them either.
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Diane DeWitt
Date: 2019-07-03 13:48:10
Italian Granite installed granite counter tops in my kitchen and 2 bathrooms 3 years ago. The installation was extremely below standards as the counter top where the stove top is was not measured correctly and there was a huge gap between the end of the counter top and the wall on the left side and the back wall. The caulking was done poorly the first time and again when they redid it. I finally decided to just let it go. We had another vendor come in and correct all the errors. We did decided to not involve the owner because we had heard some very disturbing information regarding him and knew he would not resolve any issues due to his lack of common courtesy and respect for his paying customers. I would not recommended them to anyone.
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Dana Wornat
Date: 2022-07-18 17:41:21
We couldn’t be more pleased with Italian Granite! Our slabs were selected near Austin and Italian Granite set up delivery to their business without any problem. We gave them our cabinet specs and they also sent a guy out to our building project once cabinets were in place … “measure twice and cut once”!!! Our Taj Mahal leathered counter tops are BEAUTIFUL! The guys couldn’t have been be more professional with their quality product and work and they did not leave a mess! 🎉🤩🏆 This is not the first time we have used Italian Granite … and as with previous projects … we are very satisfied ! Pleasure doing business with Shelli and her crew!
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Seth Hansen
Date: 2017-05-19 02:41:43
We've used Italian Granite twice now to replace countertops in the kitchens of two different houses. The first experience was not bad, the second and most recent experience was terrible. The short summary is that the owner of Italian Granite was a jerk after they cracked the granite during installation. We agreed that Italian Granite would re-install the countertop the exact way it was originally planned to be installed. Italian Granite ended up cutting the piece and adding an additional seam to make the installation work. When I pressed the owner for a discount because they did not honor the original agreement, he was very disrespectful, called me a liar on multiple occasions, and didn't offer any discount. I've never had an encounter with a business owner like this. I guess their motto is, "the owner is always right." I finally came to an agreement with one of the other staff members (who was fine to work with). They gave me a very small discount that was definitely not to the level it should have been. At the end of the day, if you have an installation without issues, you'll probably be fine, but if you have an issue and then have to interact with the owner, you'll be disappointed.
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Haley Gandy
We have loved working with the friendly staff in picking out and ordering our granite and marble. They have taken the time to make sure we are happy with our decisions, and patient with all of our questions.
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Helen Munday
Beautiful granite. Best customer service. I went to the Hewitt store and from the beginning of my questions to the installment of the granite was a 5 plus. Thank you.
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Bruce N Laura Duncan
Over all I'm rating a 3. Love my granite. No problems there. Mine was the subway tile job. Was installed end of May, finished July 27th. Wasn't happy how the tile looked around the window. Skinny tile piece does not look right, but was told that is the way its done.They didn't use corner pieces, plus the tile wasn't centered. For which I told Italian granite & 3 different tile guys who came out to fix the problem. Between no shows ,coming 2 hrs late for which no called me . I had to do the calling. I think they need a lesson on how to treat a customer. The customer shouldn't be the one doing all the calling. So go some place else for your back splash. After remodeling your kitchen from the studs, you want everything to look awesome. Not have a so so tile job.
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Alissa Faith Cady
We absolutely love Italian Granite! This company is professional, efficient and has high quality granite surfaces at a competitive price. IG is also a huge supporter of the entire community. I highly recommend Italian Granite!
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Lauren 'Burris' Robb
The best granite place in town! I've been in the showroom at least 7 times trying to pick our kitchen countertops and they are so helpful, knowledgeable, and patient! Recommend them 100%
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Hermineh M.
Date: 2022-07-29 16:57:37
I had a fantastic experience with this company. I went to their store location to look at the stone. Once I told them which one I liked, they came out the next day or so to measure with a high tech device. Then I received an estimate shortly after from the office staff. They were easy to communicate with, and once they came out to install (about 2 weeks after they gave me the estimate), that was a great experience with their installers too. All around, I was very pleased! Everyone I worked with was friendly and professional.
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Michelle H.
Date: 2022-07-18 17:32:16
Italian Granite & Marble have been a pleasure to work with. The sales staff Shelley was so helpful! She helped me with ideas and coordinated all the installation. Everything was perfect including the installation. I recently remodeled my whole house and used other granite places in Waco prior to them. The other companies were horrible! I wish I knew about them from the beginning of the project. I highly recommend Italian & Marble.
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Clarissa A.
Date: 2022-07-18 16:34:18
My husband and I chose to do business with Italian Granite for our kitchen countertops, and we are SO glad that we did! The staff at Italian Granite were so kind and helpful through the entire process, not to mention how QUICK they made the entire process! Such a great experience, would definitely recommend.
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Alex K.
Date: 2019-10-28 19:22:52
We just bought a house here in Waco, with brand new granite countertops. The previous owner had an old style coil cooktop, and we wanted a new induction cooktop instead. We got the new cooktop, but it wouldn't fit. The original granite people did a poor job of cutting the opening. The great folks at Italian Granite had their guys come out and, in less than an hour, had the opening sized right and squared up perfectly. I had originally contacted them on Friday afternoon, and the job was done by 2:00 pm on Monday. Can't get much better than that
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Carlos G.
Date: 2018-03-05 00:11:57
I whole heartedly recommend Italian Granite and Marble. When I ordered a quartz for my counter, it was obviously inferior and not what the sample showed. Italian Marble and Granite advocated for me to return the inferior quartz for a full refund. They directed me to Levantina in Dallas, from which I chose a beautiful quartzite. JJ helped me choose a natural stone instead of the manufactured quartz, which I learned is fabricated in China. Italian Granite made an effort to install within a week of my purchase, working me in to their busy schedule. Every person I dealt with was professional,courteous, helpful. I am so happy with my kitchen counters. They are have a timeless beauty and function.
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Chelsea P.
Date: 2017-10-15 13:44:58
Italian granite just installed marble kitchen counters for me and everything went smoothly and they look great! Would recommend.
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Laura D.
Date: 2016-07-27 23:40:04
For over all service I'm rating a 3. I had no problems with the granite. My problem was with the tile job. It started June 8 & was finished today July 27. It was installed end of May. Wasn't happy with tile work around the window. For one thing the tile was not center for which I told the main tile guy & Italian granite. Between no shows or being two hour late a couple of times, no one gave me any heads up. The tile people wouldn't call you & let you know anything. Even if you ask them to call. On no show days I had to call to reschedule. It's pretty bad when the customer has to call to find out what's going on. Italian granite didn't do follow up calls with all the problems I was having with the tile people. It was beginning to be a joke. I was told by a main person the guy is a professional, that is what you get with brick. Sorry if it was center, there wouldn't be any skinny pieces. So I recommend you go elsewhere for your back splash work. I do love my granite ,I have no problems with that.
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Matt K.
Date: 2024-03-29 15:24:24
The quality of the job was good. The countertops fit and look great. But the owner is a jerk. During installation of the granite countertop they scratched the stainless steel sink. I spoke to the owner who then claimed "those scratches were there before". I offered to show pictures of the sink before install (I had documented everything in pictures) but he didn't want to see the pictures. He refused to fix the sink or replace it. I told him I'm deducting the value of the sink from the total payment. He claimed that I was trying to scam him. He used multiple personal attacks when talking with me on the phone, which just made me laugh as I was entertained that this is how a business owner would behave. After about 40 minutes on the phone we negotiated to a discount, but wow, what a trip.
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Yolanda C.
Date: 2020-12-17 17:53:49
I called to schedule an appointment for someone to come out and my measure my fireplace. My appointment was scheduled from 3-3:30. I waited for about 45 minutes before calling to see if they were on the way. No answer, no voicemail. So I preceded to wait till 4:15pm. Still no show! I called again. No answer. I sent them an email. They didn't bother to respond at all. I called then back on Thursday 12/18/20. The lady basically blew me off with no apology at all. And said well "maybe you should look for another company?" Seriously?!! What kind of business is this place? DO NOT USE THIS COMPANY AT ALL!! You will regret it!! There are plenty of other great and PROFESSIONAL companies in the Waco area.
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Jenn W.
Date: 2020-09-05 21:28:00
If I could give this company 0 stars I would. They installed beautiful granite in my parents' kitchen and my mother noticed that part of the bar countertop area appeared to be separating. According to my parents, my dad called the company and somebody came out to look at this. He told them it would be an easy fix and somebody would come take care of it - and nobody came. My daughter just put a glass of water on that portion of the counter and was getting up to sit in the bar stool, and the entire - incredibly heavy - slab popped off and fell onto her. I am livid. My father called about this issue - somebody from the company came out to look at it and thought it was OK to leave it, even though whomever saw it thought it was apparently an "easy fix." It never got fixed and they never followed up. I know my mother - she wouldn't have just let this go if she were concerned. Somebody at this company made my parents believe this would be OK. My parents did their part - they brought this to the company's attention and the company chose not to rectify the insufficient installation and left this hazard in my parents home. It was just a matter of time before something terrible like this happened. This is unacceptable. THANK GOD the glass fell onto the barstool next to my daughter and not onto her - she was pinned down to the bar stool. Thank God the bar stool didn't fall over with her in it. This could have been so much worse and you can bet if there were serious bodily harm I would be escalating this much faster than just leaving an online review. I just called to talk to someone or at least leave a message, but the phone just rang for 2 minutes without a voicemail. The negligence, irresponsibility, and inaction of this company are inexcusable. If it isn't resolved expediently I will be contacting the BBB.
Read more
Alison F.
Date: 2017-09-05 18:19:32
Worst experience ever. I am a school teacher and my husband is an attorney. We were dressed very casually because we spent the morning moving. There is no excuse for the rudeness we experienced from their desk help in the Bellmead office (Nicole, I believe). She rudely made us wait for her to finish a personal call, then made continuous snide comments about the costs of the granite. There was no improvement, when we finally were able to get her out of her desk to show us anything. We left and will not deal with this company again. We needed a lot of granite. They will not get our business. No one should be treated in this manner.
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Seth H.
Date: 2017-05-19 03:12:25
We've used Italian Granite twice now to replace countertops in the kitchens of two different houses. The first experience was not bad, the second and most recent experience was terrible. The short summary is that the owner of Italian Granite was a jerk after they cracked the granite during installation. We agreed that Italian Granite would re-install the countertop the exact way it was originally planned to be installed. Italian Granite ended up cutting the piece and adding an additional seam to make the installation work. When I pressed the owner for a discount because they did not honor the original agreement, he was very disrespectful, called me a liar on multiple occasions, and didn't offer any discount. I've never had an encounter with a business owner like this. I guess their motto is, "the owner is always right." I finally came to an agreement with one of the other staff members (who was fine to work with). They gave me a very small discount that was definitely not to the level it should have been. At the end of the day, if you have an installation without issues, you'll probably be fine, but if you have an issue and then have to interact with the owner, you'll be disappointed.
Read more
FAQ About Italian Granite — Based on Independent Research
What materials can I order a countertop from Italian Granite?
What types of spaces does Italian Granite fabricate countertops for?
What shapes of kitchen countertops does Italian Granite fabricate?
What countertop design styles does Italian Granite most often implement in Waco, TX?
What is the service area of Italian Granite?
What types of clients does Italian Granite work with?
Does Italian Granite have its own countertop fabrication facility?
Does Italian Granite offer any discounts on countertop fabrication in Waco, TX?
What is the price category of Italian Granite in Waco, TX?
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Italian Granite?
What is the fabrication and installation timeline for a countertop at Italian Granite?
How long does it take Italian Granite to prepare a quote for countertop fabrication and installation?
Does Italian Granite offer cutouts for sinks, cooktops, or other elements?
What guarantees does Italian Granite provide for its work?
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Italian Granite. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
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4320 Bellmead Dr, Waco, TX 76705