About Iowa Countertops — Ranked №4 Countertop Fabricator and Installer in Des Moines, IA
62.3
total score
The main rating value calculated from more than 30 indicators.
Exact value: 62.299583 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Iowa Countertops, founded in 1995, ranked number 4 in Des Moines, IA in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Iowa Countertops among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Iowa Countertops: Total Score & Key Ratings
The Total Score of 62.3 out of 100 achieved by Iowa Countertops in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Iowa Countertops has a rating of 4.3 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.26 out of 5.
You can read detailed information and evaluations from our independent research of Iowa Countertops’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Iowa Countertops directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Iowa Countertops
Extensive work experience helps the company's employees to maintain business processes at a high level. Iowa Countertops offers a competitive cost of countertops, customer assistance, good quality products. The company has been producing natural stone coverings for about 150 years. Secrets are passed down from generation to generation. Products are resistant to temperature changes. They rarely have chips on their surface. Countertops are made of eco-friendly materials that will not harm human health. The manufacturer has received the best recommendations from customers.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
4.3
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 42
Google
4.3
reviews: 41
YELP
5
reviews: 1
Facebook
n/a
reviews: n/a
CoCo
n/a
reviews: n/a
Mystery Shopper Report
3.3
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 3.257731 out of 5.
criteria: 10
Staff friendliness
1
Poor
Staff friendliness
We rate the staff friendliness of Iowa Countertops as Poor.
Based on our mystery shopper research, the staff at Iowa Countertops showed minimal interest in interacting with the client. Communication was neutral and lacked engagement or effort to assist. This evaluation places them in the Poor category.
Important:
Our rating is based on the personal experience of our mystery shopper with Iowa Countertops’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Iowa Countertops directly to better understand their approach to customer service.
Staff Expertise
3
Good
Staff Expertise
We rate the staff expertise of Iowa Countertops as Good.
The staff member from Iowa Countertops who spoke with our professional mystery shopper demonstrated good knowledge of the product or service, providing answers to most questions. Their level of preparation met industry standards and provided sufficient confidence to the client. We placed them in the Good category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Iowa Countertops may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
5
Legacy
Company Age
Iowa Countertops is a legacy company, established in 1995.
According to our research, Iowa Countertops has been in business since 1995, placing it in the Legacy category. Companies with such a long history demonstrate deep industry expertise and a strong commitment to delivering high-quality services, making them among the most reliable in the field.
Important:
This information is based on data collected by our mystery shopper. We recommend contacting Iowa Countertops directly to confirm the details.
Own Office
5
Has Office
Own Office
We note that Iowa Countertops has a dedicated office.
Our research revealed that Iowa Countertops operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Iowa Countertops directly to confirm the latest details.
Own Production
5
Has Prod
Own Production
We note that Iowa Countertops has its own production facility.
Our research revealed that Iowa Countertops operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Iowa Countertops directly to confirm the accuracy of this data.
Veterans Discount
5
Yes
Veterans Discount
Iowa Countertops offers discounts for veterans.
Our research revealed that Iowa Countertops provides special discounts for veterans. This demonstrates the company’s commitment to supporting veterans and its dedication to serving this group of customers.
Important:
This information was obtained as part of our mystery shopper research. We recommend contacting Iowa Countertops directly to confirm the accuracy of this data.
Production time
1
Very Slow
Production time
We rate the production time of Iowa Countertops as Very Slow.
Our research revealed that Iowa Countertops quoted a project completion time of 30 days, which significantly exceeds the market average. This delay may be due to a lack of materials in stock and long delivery times. We recommend confirming all details and timelines with Iowa Countertops before starting a project.
Important:
Our evaluation is based on information provided by Iowa Countertops during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Iowa Countertops.
Deposit Level
3
Standard
Deposit Level
We rate the deposit level of Iowa Countertops as Standard.
Iowa Countertops requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project.
Important:
Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Iowa Countertops may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Iowa Countertops.
Quote Time
2.5
Average
Quote Time
We rate the quote preparation speed of Iowa Countertops as Average.
According to our mystery shopper evaluation, Iowa Countertops provided a quote within a standard timeframe. This performance places them in the Average category, demonstrating consistency in their workflow.
Important:
Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with Iowa Countertops.
Affordability
4.5
Low
Affordability
We rate the price level of Iowa Countertops as Low.
Our mystery shopper research revealed that Iowa Countertops offers one of the most affordable pricing options in the city. For the requested item made from Calacatta Idilio quartz, the company quoted a price of $88.47 per square foot, while for Carrara Morro quartz, the price was $81.88. These prices fall into the Low category, making Iowa Countertops an excellent choice for budget-conscious customers.
The total price for the finished and installed product measuring 83.4 square feet was $7378 for Calacatta Idilio quartz and $6829 for Carrara Morro quartz.
Important:
Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from Iowa Countertops.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of Iowa Countertops
Small business
Delivery
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Assembly service
Service guarantee
Wi-Fi
Free Wi-Fi
Credit cards
Debit cards
NFC mobile payments
Accepts Credit Cards
In store shopping
Countertop Installation
Countertop store
Reviews about Iowa Countertops
All (10)
Google (9)
Yelp (1)
Source:Google
Beth T
Date: 2023-06-13 15:38:14
We asked a contractor at the home show who they would recommend for countertops. Iowa Countertops was the only name they would recommend, we are glad they did!
Tara was insightful and helpful during our selection process.
The installers were efficient, courteous and polite. We would recommend Iowa Countertops to our best friends!
Read more
Source:Google
Greg Stieber
Date: 2017-04-07 22:02:16
Great experience working with Iowa Counter Tops. The had great pricing on remnants and would even price them based on needed amount. The install looks fantastic and so far happy with the end result. Thumbs up.
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Source:Google
Evan Isabell
Date: 2022-07-10 02:33:55
I love working with these guys! They are quick to help out with anything that might come up on a job. The shop is so well organized and it looks top notch! The customer service here is amazing!
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Source:Google
Brandon and Kara Niewenhuis
Date: 2024-03-07 00:21:15
Excellent customer service! Everyone was helpful and gave great advice, while also taking into consideration our opinions and needs. Kari was easy and professional to work with. Thanks!
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Source:Google
Marguerite Moore
Date: 2021-10-22 18:54:26
Walked in store looking for a specific stone. The ladies at the desk were rude were not welcoming. They made me feel like I shouldn't be there. Additionally I started to explain what I was looking for and they started to talk to other people. I asked who should I be talking to and she said well kinda all of us. I decided to walk out as they were not helpful. Seemed very mean girl clique environment.
Their loss as I am doing two bathroom remodels and my kitchen counters. I will not be using their services
..
Read more
Source:Google
Mike Finestead
Date: 2024-09-10 16:55:28
Just had brand new Quartz kitchen tops installed. Couldn't be happier. Brandon and Jared where great to work with along with the office staff. Troy does everything right! I should know I've been in the construction business almost 50 years!
Read more
Source:Google
Mike Saxton
Date: 2017-04-12 17:59:36
Great knowledge, pricing, and service. This company will handle design, pricing, tear-outs, and installation. Can also provide very competent plumbers if need be. Had a small problem with one design component with my granite counters; company corrected and resolved within 12 hours. In my opinion, the only place to go for counter tops. Totally satisfied.
Read more
Source:Google
Chris Knee
Date: 2018-04-02 23:53:59
I stopped in and talked with Tara and wanted a quote on a vanity top for our master bath. We visited about several options. I noticed when she was helping me she kept looking over to another customer that was being helped by another associate. i felt like she was not real interested in helping me. We settled on granite or quartz and I gave her all the measurements and my email. She said would email me the quote. I waited about 2 weeks and still no email. I emailed her directly and asked if she could email me the quote. I never heard from her. Disappointing...
Read more
Source:Google
Carissa Ritter
Date: 2023-01-27 02:18:12
Great price! Costumer service was the best! The one in the picture has held up for 3 years. A new top for our table is in the works.
Read more
Source:Yelp
Darrell W.
Date: 2022-10-23 22:04:12
Very helpful and quick service! Will definitely patronize this company again! Thank you!
Read more
Source:
FAQ About Iowa Countertops — Based on Independent Research
What materials can I order a countertop from Iowa Countertops?
During our independent research, we found that Iowa Countertops offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by Iowa Countertops’s clients in Des Moines, IA for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does Iowa Countertops fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, Iowa Countertops is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does Iowa Countertops fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by Iowa Countertops, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does Iowa Countertops most often implement in Des Moines, IA?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that Iowa Countertops successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of Iowa Countertops?
The company’s office is located at 3050 SE Gateway Dr, Grimes, IA 50111, but its work is not limited to just the city of Des Moines, IA. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does Iowa Countertops work with?
Like many participants in our rating, Iowa Countertops works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, Iowa Countertops often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does Iowa Countertops have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether Iowa Countertops has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does Iowa Countertops offer any discounts on countertop fabrication in Des Moines, IA?
Yes, based on the results of our research, Iowa Countertops offers discounts for veterans — this information was confirmed by a company representative during a conversation with our mystery shopper. We believe this isn’t the only discount available: like most participants in our rating, the company may offer personalized terms — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and don’t forget to ask about current discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of Iowa Countertops in Des Moines, IA?
According to the assessment of our independent rating, Iowa Countertops in Des Moines, IA falls into the category of contractors with an affordable price level. This conclusion was based on our independent mystery shopper research: our analysts contacted a company representative and requested a price estimate for the fabrication and installation of a countertop measuring 83.4 square feet (excluding old countertop removal), using two popular materials — Calacatta Idilio quartz and Carrara Morro quartz.
Based on the estimate received, the cost of the project using Calacatta Idilio quartz amounted to $7378$ at a rate of $88.47$ per sq. ft., and the cost using Carrara Morro quartz was $6829$ at a rate of $81.88$ per sq. ft. These prices turned out to be among the lowest of all companies in Des Moines, IA, which allowed us to categorize Iowa Countertops as a contractor in the affordable pricing segment.
Please note that the data provided reflects the result of a specific request within the framework of our research and may differ for your particular project. We recommend contacting the company directly through our website — submit a request, call, or send a message — to get a personalized quote and confirm current pricing.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Iowa Countertops?
Yes, according to our research, Iowa Countertops offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at Iowa Countertops?
According to the results of our independent research, Iowa Countertops from Des Moines, IA quoted a turnaround time of 30 business days for the fabrication and installation of a stone countertop. Acting as a mystery shopper, our analyst contacted the company with a request to produce and install a 83.4 sq. ft. stone countertop. A company representative stated that the project could be fully completed in 30 business days, which allowed us to classify the company as one with a long turnaround time.
It’s important to note that the timeframe provided to our mystery shopper may differ from what you’ll be quoted, as turnaround time depends on many factors — including the complexity of the project, the material selected, and the company’s current workload. We recommend confirming the actual timeframe directly by submitting a request, calling, or messaging the contractor through our website.
How long does it take Iowa Countertops to prepare a quote for countertop fabrication and installation?
According to our research, Iowa Countertops in Des Moines, IA prepared the project estimate within 30 days. After a phone conversation, our mystery shopper sent a quote request to the company representative, based on a completed 83.4-square-foot countertop project, and received a detailed estimate for the fabrication and installation. This turnaround time allowed us to classify the company in the category with a very slow quote preparation speed.
Please note that estimate preparation times may vary depending on the company’s current workload, the complexity of your project, and the selected material. We recommend submitting a request, calling, or messaging the company through our website to receive a personalized quote and clarify the current turnaround time.
Does Iowa Countertops offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, Iowa Countertops performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does Iowa Countertops provide for its work?
According to our information and industry practice, Iowa Countertops, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact Iowa Countertops in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Iowa Countertops. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Iowa Countertops is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let Iowa Countertops know that you found them through the National Ranking Countertops Contractors!