Intown Granite & Quartz
since 2006
Examples of works performed by Intown Granite & Quartz
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About Intown Granite & Quartz — Ranked №1 Countertop Fabricator and Installer in Kent, WA
total score
Exact value: 78.462237 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Intown Granite & Quartz, founded in 2006, ranked number 1 in Kent, WA in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Intown Granite & Quartz among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Intown Granite & Quartz: Total Score & Key Ratings
The Total Score of 78.46 out of 100 achieved by Intown Granite & Quartz in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Intown Granite & Quartz has a rating of 4.5 out of 5 — and our team’s Mystery Shopper Score, which stands at 4.3 out of 5.
You can read detailed information and evaluations from our independent research of Intown Granite & Quartz’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Intown Granite & Quartz directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Intown Granite & Quartz
23 years of existence in the furniture sector give high expertise to Intown Granite & Quartz. The company is a reputable developer of premium-quality furniture from natural stone. It has a fabrication facility and a slab showroom in Kent. A wide experience in processing marble, quartz, quartzite, and granite allows for achieving countertop durability while preserving physical properties. The team includes skilled designers, craftsmen, and managers, who work together to produce quality original countertops for residential dwellings and commercial premises. Employees will deliver and install kitchen countertops as part of the service package.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
Customer Feedback Score
reviews: 198
YELP
reviews: 98
reviews: 57
CoCo
reviews: n/a
Awards 2026
Mystery Shopper Report
Staff friendliness
Staff Expertise
Company Age
Own Office
Own Production
Veterans Discount
Production time
Deposit Level
Quote Time
Affordability
Company services
Kitchen
Bathroom
Outdoors
Commercial
Fireplaces
Sill rail
Additional benefits of Intown Granite & Quartz
Curbside pickup
Delivery
In-store pickup
In-store shopping
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Assembly service
Repair services
Service guarantee
Wi-Fi
Free Wi-Fi
Checks
Credit cards
Debit cards
NFC mobile payments
Accepts Credit Cards
In store shopping
Building Supplies
Countertop Installation
Countertop store
Granite supplier
Stone cutter
Stone supplier
Reviews about Intown Granite & Quartz
All (25)
Google (10)
Facebook (5)
Yelp (10)
Jeetendra Verma
Date: 2026-09-06 04:24:27
We needed to remodel our kitchen. We researched a few places and based on a friend’s recommendation, visited Intown granite showroom. Ivo answered all our questions in great detail and helped us with tips that we didn’t even know or think about. They had large variety of quartz to choose from. They arrived on time and did a great job installing our counter tops with good precision. They even fixed a minor misalignment on the counter above the stove. Jonathan was respectful and very responsive for that. Our kitchen looks great. Will use them again in the future for any projects we need to do.
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Eddy Arsene
Date: 2026-07-06 14:45:53
We used them back in 2023 and had a great experience doing a smaller project 24sqft for a laundry room. We returned to use them for our kitchen remodel. Poor communication and poor workmanship. There was miscommunication from the templating date through the install date and we are still in the process of getting the work done because of poor communication. The cook top did not fit right, so their installers grinded the stone in place and nicked our Walnut Cabinetry...that piece is at least $1000. There is some rippling on one edge of the island but no where else, I was told it's natural stone as the answer. Why isnt it anywhere else? The cuts leave significant gaps on the edges where they fill it with caulking. Other work in our house does not look like this. I was told that I am "crucifying" them "for simple human mistakes." If you leave a message with one of the other guys you will never get an answer back, you have to keep calling them. Their text messaging system or email for notifications is not always checked. Karla is your best option, disappointed in the company.
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Philip Foster
Date: 2026-05-13 22:43:45
10 out of 5 Stars!!! Intown G&Q was recommended to me by a friend who used them and experienced great service. My contact (Karla) very accommodating and helped me through the process once we identified the granite we wanted to use. In fact, we had a little pause from the time we contacted them to get a quote until we selected the granite and Karla picked it up like it was just yesterday. We scheduled their measuring tech to come out and laser measure a template for the 2 locations we were installing granite. He was professional and even made a recommendation we went with and very glad we did. After about only 30-40 minutes of measuring he left and Karla contacted me and asked if the next day to install would be acceptable....YES, the next day!! The two gentlemen that arrived on schedule installed the 2 counters, caulked and cleaned them and made sure I was pleased with the results, and I was VERY pleased. I could not recommend Intown Granite & Quartz enough! Very easy to work with, the price was competitive and they did an OUSTANDING job on our installation!
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Jairo Ayala
Date: 2024-12-09 08:56:16
Overall we had a great experience withe the Intown Granite & Quartz team. From the start, their selection has great variety that is not overwhelmin and makes your choice much easier. Their ability to schedule you within a reasonable timeframe was also something that was crucially important to us and they facilitated without any problems. Sizing and instal was flawless. There was a pricing miscommunication, but the team fixed the issue quickly. Would use them again and highly recommend them!.
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Andrea Bosley
Date: 2024-12-07 21:51:07
Working with Karla was a pleasure. She is knowledgeable and easy to work with. Installer was great as well. I would recommend Intown Granit & Quartz to all that need a job well done, in a timely manner and at an affordable price.
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Darren Brooks
Date: 2024-12-06 01:02:32
The countertops looked great but they damaged my cabinets removing the old countertops and didn't mention it to me, then just glued the new countertops down on the broken cabinets. All of the drawers had problems closing which they did not have before these guys came in and when I pulled out the top drawer to see what the issue was there were broken boards along the top of the cabinet and the side of one cabinet had been pulled apart. Just go somewhere else instead of these guys. Follow-up: Wesley came back out and fixed the damaged cabinet and replaced the broken board. Now the drawers close like they originally did and are supposed to. These guys stand by their work and will make it right. Last two pictures are the repair. Definitely recommend this business. If it's not right they will make it right.
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HeartzinAZ
Date: 2024-09-25 20:39:40
Are you looking for a FRIENDLY, professional and fantastic stone company? Read this and look no more. We had granite in our AZ home and based upon the recommendation of our WA family and others, we decided on quartz. We visited 4 other suppliers… we were not satisfied with any of them as there was always something. Removal and disposal of old countertop killed deals… We don’t do that so we charge $2600 via a 3rd party that is not part of our business. None of our subs are employed by us which means the templating is done by one sub who passes it to the installer. Not impressive or what we had dealt with in the past. Our search was disappointing. Then, we found Instone Granite and Quartz Kent, WA. From the moment we entered their facility everyone we met and chatted with was outrageously friendly and professional. The manager was awesome and extremely knowledgeable as was the entire team. Even better, the installation was superb and flawless. Our countertop installation included a demo of a “pony” wall. No problem, it was fast and efficient. The follow-up to complete the backsplash was excellent. Here are a few highlights 1. Westly was fantastic. He came to template, looked at our space and suggested demo of the pony wall to countertop height and extend the countertop 9inches. We did it and it positively changed our space by opening it up. His template work was accurate requiring minimal adjustments. Quality craftsmanship throughout the process. 2. Karla was excellent in assisting us with the selection of quartz and her knowledge. Pricing was good and she was so efficient in getting back to us on every piece of the project. 3. The installation team was superb. The removal of the old granite was flawless and quick. No issues! Backsplashes popped off as did the old countertops. We anticipated some cosmetic damage to our backsplash area… it was covered by the new backsplash. 4. At the end of the installation the Ivo the manager visited, and he was fantastic, too. It’s all about customer service and not just lip service. Intown is not a startup. They have over 23 years’ experience in the natural stone industry with their own slab showroom and fabrication facility. The time to get the installation and demo was unbelievably fast. Some companies wanted us to wait 1 to 2 weeks between removal of countertops and installation. Not this company. The removal, demo and installation was fast and high quality. I watched them and was impressed. They did not miss anything. The demo of the pony wall needed sheetrock repair. Intown recommended Clayton Chowder, All Faze Construction LLC. The pro that came to our home was Cornelius Epling, Eyeball Drywall. This was a good experience too. Fast and friendly. In conclusion, we highly recommend Intown. Take time to get to know them and ask questions, you will get great advice, assistance and perfection. Check our pictures and see an incredible transformation! They respond to text and emails!
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Svea Dagel
Date: 2024-08-30 16:29:10
Absolutely beautiful work on our outdoor kitchen! Wes was professional and provided guidance throughout the entire process, start to finish. A master of his craft. Thank you for a job well done!
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Eunice Yang
Date: 2024-08-12 19:24:58
In March 2024, I was looking to install quartz countertops and backsplash in my kitchen. After shopping around for quotes, I found that Intown offered the best option in terms of price, completion time, and customer satisfaction. I couldn’t be happier with the results! The entire process, from measurement to demolition to installation, took just one week. Wesley is extremely meticulous with his measurements and doesn't cut corners, which I greatly appreciated because the final results are flawless!! There was one minor issue: they arrived at 7 pm for the demolition and partial installation when the appointment window was 4-6 pm and they didn't finish until 10 pm. While the situation wasn’t ideal, I understand that they were probably running behind. I appreciate that they still showed up and completed the job even though it was very late. I’m not lowering the rating because this was just one time, they were always on time for the other appointments, and the quality of work is amazing.
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Julie Dunn
Date: 2024-07-23 01:19:46
We couldn’t be more pleased with our new countertop! The team at Intown is amazing, so easy to work with, no pressure, great guidance, so easy to communicate with, kept us posted with specific detail about dates and times of service throughout the whole process. Honestly, we haven’t worked with a better company in a VERY long time!! From Karla at the front, to Wesley who did the perfect laser measurements, to Marley and his crew at install, we are thrilled! The process was thousands less than others making it just right for our budget. 6/5 stars!! ⭐️
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Kari Gordon
I have been recommending Intown Granite to clients for years! They have amazing prices, great customer service, show up on time and do an amazing job! HIGHLY RECOMMEND.
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Lance Walrad
These folks are awesome! Terrific customer service! I messed up a countertop during installation that I had gotten from them. I needed it fixed ASAP since I had guests coming in a few days. I brought it back to them late on a Thursday afternoon and they had it ready for me first thing Friday morning. On top of that, they didn't charge me for the extra work!
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Kayla Ann
They must have screwed up their laser measurements. After installation, there’s about a 1 inch gap between the waterfall edge and the cabinet. Go elsewhere for quality.
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Sarah Jayne Carr
Customer service did an excellent job on my project and my sister’s too! Steve, Ted, and Evo worked with me on it! -Ed Glass
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Felipe Becher
Huge inventory. Lots of beautiful stuff.
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Elenor W.
Date: 2026-10-02 14:38:08
After shopping around for a remnant for our bathroom vanity, Intown were the absolute best option in the areas. They provide transparent upfront pricing, much more reasonable than other companies. Their customer service is exceptional, and their turn around time is quick!
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Ellen E.
Date: 2026-03-30 15:59:15
I recently had quartz countertops installed and couldn't be happier with the entire experience. From start to finish, everything was smooth, professional, and surprisingly stress‑free. The team helped me choose the perfect quartz -- the color, veining, and finish all look even better in my kitchen than I imagined. The installers arrived on time, worked efficiently, and treated my home with care. The seams are practically invisible, the edges are flawless, and the fit around my sink and walls is perfect. The whole process felt organized and well‑communicated. They answered all my questions, kept me updated, and made sure I was completely satisfied before they left. My kitchen looks brighter, cleaner, and so much more modern now. I absolutely love my new quartz countertops and would recommend this company to anyone looking for quality materials and a great installation experience.
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Mary C.
Date: 2026-03-07 02:32:59
I remodeled a small kitchen and the process of selecting granite, getting the template made and installation was smooth and easy. Professionals all the way and I love the countertops !
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Samuel G.
Date: 2025-05-08 17:31:28
I wish I could leave at least 6 stars for this team! I came in searching for Quartz countertops and was warmly welcomed by Jonathan, who expertly explained the process step by step and clearly laid out costs and timelines. We had planned on shopping around but were so satisfied with the upfront communication and reasonable (to the extreme) pricing, that we decided then and there to go with Intown for our countertops. The guy that came to measure the countertops (Wesley) said he had measured and installed thousands of countertops since 2021 alone, and that was only since their newer system of measurement had began starting to count them. You can't put a price on expertise- or, well, okay, you totally can- and these guys have it through and through.
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Becky R.
Date: 2024-12-16 02:16:24
We have had all our granite done at Intown. Kitchen and three bathrooms. They are the best price without all the add ons most other places have. I would recommend them 100%. Don't go anywhere else if you want great service at a great price.
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Debby H.
Date: 2024-12-15 01:28:30
We had a great experience with Intown Granite. We selected them based on the reviews we had read. They were helpful, and patient, throughout the selection process for our kitchen and bath project. The install scheduling was quick and flexible. We paid to have our old counters removed and the crew was extremely professional and cautious not to create any damage. The installation (same crew) was professional and did any excellent job!
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Steve N.
Date: 2024-12-14 05:33:44
this company is the best there is. If you are looking at honest, hansds on service from a comanynthat stands behind their service....look no further!!!!!!
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Louis Nguyen ..
Date: 2024-12-07 19:00:56
Reasonable price and quick appointment. Very professional installation. Good customer service Highly recommended
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Jay G.
Date: 2024-08-25 20:49:25
Intown installed quartz countertops in our kitchen. They were professional and friendly every step of the way, from stopping in at their Kent location to look at the slabs all the way through the installation. The templating process was a breeze and Wesley Jr. was very friendly, knowledgeable, and helpful. He caught and corrected a few things right away, like that our choice of sink wouldn't fit in the cabinet. The measurements were perfect and everything fit better than the old countertops come install day. There's a seam somewhere in the countertops but we can't even find it - the layout was that thoughtful! The actual installation was as smooth as we could have hoped for and took a few hours. The process is smelly because of the glue, which we were warned about before the installation started so it's all good. Once it was done the smell went away quite quickly. Overall we're extremely pleased with the process and outcome. The countertops are gorgeous and everything was on-time, professional, and without any extra headache or drama. We highly recommend Intown.
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Karla G.
Date: 2024-07-18 21:33:40
They literally have the best selection of stones around and are super honest and upfront with the prices. The turn around is fantastic especially when you are on a time crunch like we were! Great experience!
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FAQ About Intown Granite & Quartz — Based on Independent Research
What materials can I order a countertop from Intown Granite & Quartz?
What types of spaces does Intown Granite & Quartz fabricate countertops for?
What shapes of kitchen countertops does Intown Granite & Quartz fabricate?
What countertop design styles does Intown Granite & Quartz most often implement in Kent, WA?
What is the service area of Intown Granite & Quartz?
What types of clients does Intown Granite & Quartz work with?
Does Intown Granite & Quartz have its own countertop fabrication facility?
Does Intown Granite & Quartz offer any discounts on countertop fabrication in Kent, WA?
What is the price category of Intown Granite & Quartz in Kent, WA?
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Intown Granite & Quartz?
What is the fabrication and installation timeline for a countertop at Intown Granite & Quartz?
How long does it take Intown Granite & Quartz to prepare a quote for countertop fabrication and installation?
Does Intown Granite & Quartz offer cutouts for sinks, cooktops, or other elements?
What guarantees does Intown Granite & Quartz provide for its work?
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Intown Granite & Quartz. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
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7240 S 227th Pl, Kent, WA 98032