IN2Stone countertops

Source: Google

Ted Otero

Date: 2020-08-11 17:30:27

Bobby and Virginia were great to work with and their entire team did an outstanding job installing granite in our kitchen. They helped us pick granite, fully explained the process, and their expert team were professional, caring of our possessions, friendly, and did a high-quality install. We were very pleased with the cost and it was well under what some others would have charged. We highly recommend In2Stone and will use them again in the future!

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Source: Google

Leigh Ann Wyckoff

Date: 2020-09-05 20:59:00

Had our kitchen counter tops and all of the bathroom counter tops done by in2stone, they were fantastic! I would definitely recommend them. After looking at several options, including the one that just covers your current counters, my husband stumbled across their office. They were by far the most economical route and for actual granite tops, not fake stuff! When they installed, the installers were very personable and very committed to ensuring we were happy with the installation. We had an issue where the sink holes for one of the bathroom counters were not set right, the installers pointed it out to me (didn't wait for me to complain) and asked if we wanted it recut. No questions at all when I requested it be recut and they were out the next day with the new counter. This was for a remodel in a home we're selling ... I'll definitely use them when we upgrade our current home.

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Source: Google

Travis Anderson

Date: 2020-08-28 21:33:58

I’ve used IN2Stone twice now and every interaction has been great! I most recently had them install the granite countertops for my kitchen renovation which include two waterfalls. Bobby the owner was great through the whole process and very transparent with the timeline and gave a VERY fair quote. For templating and installation I had David and Richie and they absolutely killed it and I couldn’t be any happier. If you’re thinking of doing any stone work don’t even bother looking elsewhere go see the guys at IN2Stone you’ll thank me later.

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Source: Google

Tom Berens

Date: 2020-04-18 02:25:22

Best experience of our entire remodel project. Virginia and Bobby provided professional and personalized service during the planning and selection process. Install team was very courteous and careful working around new cabinets, floors, etc. Counter looks fantastic! Can't wait for In 2 Stone to install our outdoor kitchen counters in a few weeks!

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Source: Google

M M

Date: 2022-12-22 22:05:01

I had contacted several granite/quartz shops. In2Stone was the most response and friendly. The installers, the owner, and Alex were very responsive and accommodating. Any questions I had were answered in a timely manner. They had a good selection of stone, and were looking for something unique. There was never any pressure from start to finish. I have bathrooms to get done, so this will be my first stop. Thanks again.

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Source: Google

Oscar Gallegos

Date: 2020-03-26 19:38:23

Bobby is a great man. Him and his crew took good care of us from day 1. They were friendly, knowledgeable, attention to detail, and no other place was able to beat their prices. Overall my wife and I are very pleased with In 2 Stone and will recommend them to friends and family. Thank you guys 👍

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Source: Google

John Doh

Date: 2022-02-20 20:54:18

I am a DIY person and was looking for a company that would install a new countertop and I would do the rest. I emailed them for a quote and they were very responsive and happy to email back and forth. The price was very good. I also went to their shop for a visit and Bobby was very happy to answer any questions and even redid the quote when I said I would dispose of my old counter materials myself. He also let me purchase the ruminants. We went with White Sparkle Quartz. We paid via check to save 3% and within 2 weeks they called for a template measurement. Justin came out and was super courteous and helped us with some final decisions. I asked him to wear a mask and he had no issues complying. A couple weeks later they called to install the countertop and were on time and installed it with no issues. I had it all prepped and ready to drop in. They were willing to work with me during the install process. We are very happy we found In2Stone and the only reason I give them 4 stars is they didn't answer one email, but that was during peak of Omicron and they didn't call to confirm the final appointment, they called stating they were coming Monday thinking they had previously called. I would give them 5 stars if they would call, text and email just a bit more. We highly recommend them and were never pressured for upsells. We decided to add Cork BackSplash and I added plastic trim to complete the transformation. My wife is so happy!

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Source: Google

Brenda J. Rose

Date: 2023-04-06 22:12:42

Pros: • Variety of granite • Office staff courteous tried very hard to be helpful • Installers, including template guy worked hard, very knowledgeable • Bathroom sinks decent size and seems like good quality Cons: • Communication is not a strength in our experience, miscommunication all around. • Not an itemized estimate, so had to find out that tear out was not included yet they charge a disposal fee. Worked with them to clear that up, but make sure if you need tear out you let them know as it isn’t included in the original estimate sent. • Speaking of tear out, we had our tile countertops removed by other professionals NOT IN2Stone and they saved our backsplash and did a great job; sadly, granite installers broke a corner of a mirror, which they glued back on, but they had plenty of room to not even touch the mirror….on us - as the contract clearly stated remove mirrors they are not responsible. Just couldn't understand when there was about a 6 inch gap between countertop and mirror that the corner got chipped. • Scheduling was almost a nightmare: Templating afternoon appointment, installer called in morning to tell us he was heading over there – why schedule an appt if they aren’t going to honor time scheduled. They had to come back at scheduled time because there was no way anyone was around. Also, install appointment was cancelled due to shortage of staff about 4 days before, had tear out and plumbers set to come out, had to reschedule. Then day of install told 9-9:30 arrival the day before install and they sent installers to Pueblo West. Installers arrived and showed paperwork to us where they were said to come to our home between 12-2….like we said not good communication, we could have worked a half day etc. • Kitchen stainless steel sink, no one could tell me gauge, so we went with them for convenience, but looking at photo it has already been scratched so we am assuming low quality gauge sink. • Caulking still gets wet looking even though we waited 2 days to have a plumber come back in. Also, there were areas in the kitchen the caulking is just not there at all. Photos show that. • No mention of warranty although when asked was told it was on craftsmanship, like edgework, sink cut out and seams and it is for 6 months after install. • Big issue we have is with sealer. Was told by office staff sealer needed to be done about once every 10 years, the installers told us once a year. When asked for clarity, owner stated it was a 25 year sealer but they recommend to reseal after 10 years. We have had 3 other reputable companies (Planite Granite, Legends, International Stone) come tell us that it isn’t properly sealed. Water leaves stains pretty instantly, condensation from a pan lid left circle. This is all over kitchen, island and bathrooms. We had one stain professionally removed and all the counters resealed....it was NOT done right and Owner didn't care. • Biggest issue is the owner Bobby Berry, (like a previous poster had posted), does not handle customers complaints well at all. His responses went from appearing to be helpful to being downright argumentative. Instead of easing our concerns, offering any type of information that would be helpful, very condescending, very disrespectful, not a great communicator at all. He wouldn’t answer why or what would be causing the issue. Sad, the granite is beautiful, just wished communication was WAY better and customer service was a thing. If you are looking for professional advice, or peace of mind that you will be taken care of I would recommend looking elsewhere.

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