HL Sims Custom Countertops
since 1963
Examples of works performed by HL Sims Custom Countertops
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About HL Sims Custom Countertops
total score
Exact value: 65.47641 out of 100.
Customer Feedback Score
reviews: 40
YELP
reviews: 2
reviews: n/a
CoCo
reviews: n/a
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Contact HL Sims Custom Countertops for a Free Estimate
121 Mc Leroy Pl, Bogart, GA 30622
Additional benefits of HL Sims Custom Countertops
Small business
Delivery
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Assembly service
Service guarantee
Credit cards
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NFC mobile payments
In store shopping
Countertop Installation
Cabinetry
Countertop store
Contractor
Reviews about HL Sims Custom Countertops
All (12)
Google (10)
Yelp (2)
Teresa Bridges
Date: 2023-05-16 15:25:35
The office staff needs much improvement on customer service. I have never dealt with such rude people in my life. When the man came to install our bathroom countertop he was extremely nice and very happy and helpful. He must really like his job outside of the office being away from those crabby people. I guess people were very unhappy with there job. ....
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trish krogh
Date: 2021-02-16 00:10:09
Enjoyed working with Scott and Kim on my multi-room project. Scott gave me a very close estimate of what the final cost would be, and Kim kept me updated on status of fabrication and scheduling, Already referred others to HL Sims. The quartz counters are beautiful, and I received a reasonable quote and price. There were no hidden charges and they itemized all costs for me so there were no surprises. Pictures to come.
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Tim Ray
Date: 2024-06-05 14:19:07
I can't talk about installation experience, my wife and I did the installing. What I can talk about is, we did the measurements an made a template of the cabinet top. This was no ordinary top is was made like an octagon shape with a few modifications made by us. Scott was very patient with us and explained that since we did the measurements and made the template out of paper there was no guarantee it would fit. It was flawless, fit perfectly. The finish was amazing.
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H C
Date: 2023-01-02 17:46:25
Terrible company and especially their customer service! My edging has issues with it on several areas of counters. Warranty barely past 12 months. This company does nothing, they are rude about it.After they get your money, they don’t care about you. I had to get Home Depot involved to get anything done. It took two and a half months after I first called sims. Lori is the worst. Oh my, why is she answering the phones. Well I should say when she feels like answering. She is rude , condensing, knows nothing, then when you explain your situation and call back for a follow up on a repair ( by the way ,Home Depot took care of it, $$. NOT Sims) she will not answer the phone because she knows you have a concern and will quiz her, other words, you expect her to be able to help, right….. I called several times left a VM just to have her, Lori text me, saying call Brent the owner. All I needed was an appointment, after Home Depot said they will take care of me .She ignored my “many “ calls. I called from another number and she answered!!! But there again she was useless rude, talks over you.I wish I had never used this “small” company. The owner Brent says he will talk to Lori ( wrong)…. Well, it does no good. My advice, beware, after you pay for an install , you are not priority and they are not great , at all with edging, period! Big hassle with Sims! Zero stars!
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Rinada Calderon
Date: 2024-11-16 00:56:38
HL came out back in 2020 to do my kitchen countertops and they did a fantastic job. I decided on doing a bathroom remodel recently and knew I HAD to choose them again for my bathroom counters. Once again, they were amazing. Great service, fast, reasonably priced, and awesome communication. 5 ⭐️ for sure! Thanks HL sims Team.
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Molly Thomas
Date: 2021-02-19 16:00:19
5 stars for SUPERB Customer Service! I had a great experience working with Kim at HL Sims to choose countertops for a small bathroom renovation. She was extremely patient with me as I ended up needing to make several trips into the showroom to borrow various samples. She was extremely knowledgeable in all types of products and helped to make an overwhelming decision process easier through educating me on my options and helping to find a product that was within my budget. She was also very encouraging of me to take all the time in the world finding something I was 100% comfortable with as I plan to enjoy our new bathroom for many years to come! Thank you, KIM!
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Lillian K
Date: 2021-07-09 02:58:04
The laminate countertops I had custom made were incorrectly installed. After HL Sims installed the countertops, I needed to have work done on the cabinets. The cabinet repair person had no trouble lifting the countertops from the cabinets. Apparently, there were no corner blocks put on before HL Sims installed them. Three repairmen told me that corner blocks were required for a proper install: My cabinet repairman, an HL Sims repairman, and the repairman I hired to do the install that HL Sims refused to do properly. After several calls to the company and getting nowhere, I was told that the owner would call me. It's been two weeks and no call. In order to finish putting my kitchen together I had to hire someone else. Paid them $250 do to the work HL Sims should have done. HL Sims showed no pride in their work and have exceptionally poor customer service.
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Amy Hagan
Date: 2022-09-26 19:54:09
We are so glad that we chose HL Sims for our custom countertops & sink. From choosing the style all the way to installation day, they made the process easy for us. Excellent customer service, and I enjoy going into my kitchen now!
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Rb Blac
Date: 2021-02-18 20:59:10
Do not use this company. Home Depot sent them to our home to install new laminate countertops. The entire experience was a disaster. They dented our walls, scraped the new paint and chipped the laminate. They did not wear masks and did not finish the job. We are disputing the charges right now. I left this review over a month ago. I must admit that HL Sims have come back out to install new countertops. The owner came out and was quite understanding of our concerns. The new installers were great and very professional. I can appreciate when a company rectifies a situation and stand behind their work. Thanks to the second experience, I would definitely recommend this company.
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Lisa Acree
Date: 2023-08-18 23:37:57
HL Sims installed our church countertops and cabinets. Lavinia was very helpful in helping us to find the color and type of countertops. She was very patient and answered all our questions. The installers Patrick and Zeb were very professional and nice. They made sure to clean up all the trash from the installation. They were extremely careful with our pre-existing base structures. I would highly recommend them. Thanks HL Sims for making this a satisfying experience.
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William W.
Date: 2020-08-14 10:49:01
Their customer service and exemplary. They were incredibly helpful when we chose our counter tops and then understanding when my measurement drawing was incorrect. They fixed it prior to cutting my tops. This says a lot when they take this much time with a very low volume customer.
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William B.
Date: 2024-07-22 12:30:38
Is this your regular typical bait and switch company?? Unbelievable. I spent time with Lavivia picking out colors and type of countertop. She was helpful and wrote down a quote on the back of her business card of $1950 based on the cabinet drawings from the cabinetmaker. It included shelf brackets, a built sink, and backsplash. A person has to come out and verify measurements after the counters are built and installed. We scheduled a time based on the cabinetmaker's schedule, and that went smoothly. The measurer calculated 6 square feet more than what Lavivia and I separately had measured. A few days later she sent a quote for $3200 and said I needed to submit a $1600 immediately to get the project on her schedule. I emailed her back wanting to understand the more than $1200 price difference. After a day of no response I called her and left a message asking the same. I gave her another 24 hour, then decided to search elsewhere. I never heard back from her. Most people, I expect, don't have time to start over, so I expect they're use to getting away with this technique, but I had started early in the project. I went to Home Depot and started the process over. I chose the same product and gave them the cabinetmaker's drawings. They came up with the same measurement I and Lavivia had to begin with. The price was reasonable at around $2100. I said let's do it. She said Sims would have to come out and verify. I was stunned. I told they had already, and told her the story. I then gave her the formal quote from them to make sure we had apples to apples so they couldn't try to raise the price, even using their measurer's figure. The price went up to $2300, but I was still good. So, Sims called in a few days to send someone to measure. I told them their guy already had, and the story. They adamantly said it was going to cost a lot more than that, because I went to a third party. I said, whatever, do you need to come measure again? They said they could use the one they had done. I thought they were done with me, but a week later I called Home Depot to check on the project. Home Depot checked and said it was in production and would be installed on Monday. Installation went well. Lavivia's original estimate included counter brackets to hold the overhang, but that dropped off, so I ordered those separately and had installed them myself. After the install, a rep from Home Depot came by my house to check to see if installation had gone smoothly. I said it did, then told him my story. He said if I used the online template and got charged for more material than was installed, Home Depot would refund that part. I said yeah! I went by the store then emailed the Home Depot rep about having them explain why the measurer got 6 more square feet than we. Sims finally sent the measurer's template he had drawn out, then, in a separate email the numbers he used to calculate square footage. Sure enough, he had counted the overlap corner twice, 6 square feet. I emailed Home Depot rep saying that didn't seem right. This whole things is about ethics. Sims is out for as much money as they can take you for. I guess I looked naive and gullible. I didn't get the card of the Home Depot rep who stopped by the installation day ( the store person didn't know who it could be), otherwise I'd pursue getting a refund for the overmeasured amount.
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121 Mc Leroy Pl, Bogart, GA 30622