Now on our site — Yelp reviews directly in contractor profiles!
We’ve added real Yelp user reviews for over 1,400 companies. Finding the right contractor just got even easier.
About Highland Stone — Ranked №5 Countertop Fabricator and Installer in Ladson, SC
48.57
total score
The main rating value calculated from more than 30 indicators.
Exact value: 48.57064 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Highland Stone, founded in 2004, ranked number 5 in Ladson, SC in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Highland Stone among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Highland Stone: Total Score & Key Ratings
The Total Score of 48.57 out of 100 achieved by Highland Stone in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Highland Stone has a rating of 5 out of 5 — and our team’s Mystery Shopper Score, which stands at 2.77 out of 5.
You can read detailed information and evaluations from our independent research of Highland Stone’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Highland Stone directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Highland Stone
Highland Stone is a stone fabrication and installation company based out of Ladson, South Carolina. Highland Stone specializes in granite and marble countertops.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
5.0
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 8
Google
5
reviews: 8
YELP
n/a
reviews: n/a
Facebook
n/a
reviews: n/a
CoCo
n/a
reviews: n/a
Mystery Shopper Report
2.8
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 2.774691 out of 5.
criteria: 10
Staff friendliness
4
Very Good
Staff friendliness
We rate the staff friendliness of Highland Stone as Very Good.
During our research, the staff at Highland Stone demonstrated politeness and warmth, showing clear interest in the client’s inquiries. This interaction places them in the Very Good category.
Important:
Our rating is based on the personal experience of our mystery shopper with Highland Stone’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Highland Stone directly to better understand their approach to customer service.
Staff Expertise
4
Very Good
Staff Expertise
We rate the staff expertise of Highland Stone as Very Good.
The staff member from Highland Stone who spoke with our professional mystery shopper demonstrated deep knowledge of the product or service, providing complete and accurate answers to all questions. This interaction reflected a high level of professionalism, placing them in the Very Good category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Highland Stone may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
3.8
Experienced
Company Age
Highland Stone is an experienced company, operating since 2004.
Our research revealed that Highland Stone began operating in 2004, placing it in the Experienced category. Companies with this level of experience typically have a strong client base and consistently deliver high-quality services.
Important:
This information was obtained as part of our mystery shopper research. For confirmation, we recommend reaching out to Highland Stone directly.
Own Office
5
Has Office
Own Office
We note that Highland Stone has a dedicated office.
Our research revealed that Highland Stone operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Highland Stone directly to confirm the latest details.
Own Production
5
Has Prod
Own Production
We note that Highland Stone has its own production facility.
Our research revealed that Highland Stone operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Highland Stone directly to confirm the accuracy of this data.
Veterans Discount
1
None
Veterans Discount
Highland Stone does not offer discounts for veterans.
Based on our mystery shopper research, we found that Highland Stone does not provide special discounts for veterans. This may be due to the company’s policies or a lack of demand for such offerings.
Important:
This information is based on data collected by our mystery shopper. Company policies regarding discounts may vary. We recommend contacting Highland Stone directly for confirmation.
Production time
2.8
Standard
Production time
We rate the production time of Highland Stone as Standard.
During our research, Highland Stone quoted a standard project completion time of 22 days. This typical timeframe places them in the Standard category, reflecting a stable and reliable approach to completing projects.
Important:
Our evaluation is based on information provided by Highland Stone during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Highland Stone.
Deposit Level
3.4
Standard
Deposit Level
We rate the deposit level of Highland Stone as Standard.
Highland Stone requested a deposit of 40%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project.
Important:
Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Highland Stone may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Highland Stone.
Quote Time
0
No Data
Quote Time
We did not receive quote preparation data from Highland Stone.
Unfortunately, Highland Stone did not provide information about quote preparation times as part of our mystery shopper research. This may be due to internal processes or other circumstances that prevented a response.
Important:
The lack of data on quote preparation time affects the company’s ranking position. However, Highland Stone remains one of the top companies in the U.S., having achieved high results in other criteria. We recommend contacting Highland Stone directly to clarify timelines and conditions.
Affordability
0
No Data
Affordability
We did not receive pricing information from Highland Stone.
Unfortunately, Highland Stone did not provide pricing details for products made from Calacatta Idilio quartz and Carrara Morro quartz as part of our mystery shopper research. This may be due to specific business processes or other factors.
Important:
This does not impact the excellent reputation of Highland Stone, which is recognized in our rankings for other parameters. We recommend reaching out to Highland Stone directly to obtain pricing details and further information.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of Highland Stone
Small business
Curbside pickup
Delivery
In-store pickup
In-store shopping
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Assembly service
Repair services
Checks
Credit cards
Debit cards
Accepts Credit Cards
Countertop Installation
Countertop store
Reviews about Highland Stone
All (7)
Google (7)
Source:Google
Sandra Taylor
Date: 2024-12-10 22:29:01
I would highly recommend David and his team. They did an exceptional job on my bathroom counter top. They went above and beyond.
Read more
Source:Google
Di Wi
Date: 2023-05-15 19:32:52
Shawn from Highland Stone has performed miracles with renovations on two of our homes. New countertops in our kitchen, bathrooms, fireplace, bar area are beautiful. The new stone countertop in our laundry room over the front- loading washer & dryer created an amazing workspace.
The stone was exquisite with copper and blue veining and looks like a work of art. Shawn’s ability to design a template that works in your space and his attention to detail is superb! We most highly recommend Shawn and Highland Stone. He takes the time to finish the job to our satisfaction and we feel that he is without equal from our experience. My husband has a degree in architecture and I am a designer and we are quite demanding. Shawn has come through every time with exemplary results.
Read more
Source:Google
Jt Woods
Date: 2024-04-18 17:10:46
I broke a section of granite doing a kitchen repair and these guys quickly helped me match the granite, they also suggested that I may want to replace the kitchen sink while I was doing that section and my wife fully embraced that suggestion. They were able to source, fabricate and then install the granite very quickly and were more than reasonable on the price.
Read more
Source:Google
Sandra Sherman
Date: 2024-11-13 17:46:38
I have worked with Highland Stone on numerous projects and I always hear what a great job they did.
Highland Stone offers people of the trade and homeowners the best customer service and craftsmanship. David and Shawn are a pleasure to work with. They put their all into every project not matter how large or small.
You can trust that they will get the job done and get it done right!!
Read more
Source:Google
christine sigmon
Date: 2024-06-12 13:48:49
Shawn and the professionals at Highland Stone are incredible. They are responsive and skilled. We had a big job with high end Quartzite counters and they handled it seamlessly. Our counters look beautiful and we could not be happier.
Read more
Source:Google
Steven Davis
Date: 2024-06-24 21:15:44
This was our third project with Highland Stone, and certainly the most difficult installation with some tight tolerances. As usual David, Shawn, and the crew were a pleasure to work with throughout the process. And the final results look great. Thanks again!
Read more
Source:Google
Bonnie Templeton
Date: 2023-12-01 23:49:40
Trust Highland stone to install your countertops. Shawn and David and the crew give outstanding service before, during, and after installation.
David is patient and deliberate as he cut the stone in my backyard perfectly matching the template that Shawn outlined. Professional with great follow up. They respond immediately.
Highly recommend Highland Stone!
Read more
Source:
FAQ About Highland Stone — Based on Independent Research
What materials can I order a countertop from Highland Stone?
During our independent research, we found that Highland Stone offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by Highland Stone’s clients in Ladson, SC for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does Highland Stone fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, Highland Stone is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does Highland Stone fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by Highland Stone, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does Highland Stone most often implement in Ladson, SC?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that Highland Stone successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of Highland Stone?
The company’s office is located at 735 Royle Rd, Ladson, SC 29456, but its work is not limited to just the city of Ladson, SC. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does Highland Stone work with?
Like many participants in our rating, Highland Stone works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, Highland Stone often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does Highland Stone have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether Highland Stone has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does Highland Stone offer any discounts on countertop fabrication in Ladson, SC?
According to our research, Highland Stone does not offer a veteran discount — this information was provided by a company representative during a conversation with our mystery shopper. However, like most companies in our rating, Highland Stone may offer personalized terms and discounts on countertop fabrication — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and be sure to ask about any available discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of Highland Stone in Ladson, SC?
Unfortunately, as part of our independent research, we were unable to obtain pricing information from Highland Stone. Our mystery shopper attempted to contact company representatives to request a quote for the fabrication and installation of a stone countertop measuring 83.4 square feet. However, they were either unable to reach anyone by phone, or never received the promised estimate after the initial conversation.
We want to emphasize that the lack of response or data does not necessarily reflect the quality of the company's work. In our experience, some contractors are simply unable to respond to all inquiries in time or prefer to discuss pricing only in person. To get accurate and up-to-date pricing for your project, we recommend reaching out to the company directly through our website — submit a request, call, or message them — and ask for a personalized quote.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Highland Stone?
Yes, according to our research, Highland Stone offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at Highland Stone?
According to the results of our independent research, Highland Stone in Ladson, SC quoted a standard turnaround time for the fabrication and installation of a stone countertop — 22 business days. Acting as a mystery shopper, our analyst contacted the company with a request to fabricate and install a stone countertop measuring 83.4 square feet. A company representative informed us that the project could be completed within 22 business days, which allowed us to categorize the company as a contractor with a standard turnaround time.
It’s important to understand that the timeframe provided to our mystery shopper may differ from what you are offered, as the turnaround time depends on several factors — including project complexity, the selected material, and the company’s current workload. We recommend contacting the company directly through our website — by submitting a request, calling, or messaging — to confirm the actual timeline for your project.
How long does it take Highland Stone to prepare a quote for countertop fabrication and installation?
This content is coming soon..
Does Highland Stone offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, Highland Stone performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does Highland Stone provide for its work?
According to our information and industry practice, Highland Stone, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact Highland Stone in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Highland Stone. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Highland Stone is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let Highland Stone know that you found them through the National Ranking Countertops Contractors!