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Hartford, CT City Rating: We have identified this city as the primary city for this contractor.

Hartford's Kitchen Factory LLC

since 2019

Examples of works performed by Hartford's Kitchen Factory LLC

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About Hartford's Kitchen Factory LLC — Ranked №8 Countertop Fabricator and Installer in Hartford, CT

44.36

total score

The main rating value calculated from more than 30 indicators.
Exact value: 44.359798 out of 100.

According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.

Hartford's Kitchen Factory LLC, founded in 2019, ranked number 8 in Hartford, CT in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.

We included Hartford's Kitchen Factory LLC among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.

Hartford's Kitchen Factory LLC: Total Score & Key Ratings

The Total Score of 44.36 out of 100 achieved by Hartford's Kitchen Factory LLC in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Hartford's Kitchen Factory LLC has a rating of 4.7 out of 5 — and our team’s Mystery Shopper Score, which stands at 2.05 out of 5.

You can read detailed information and evaluations from our independent research of Hartford's Kitchen Factory LLC’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Hartford's Kitchen Factory LLC directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.

General information about Hartford's Kitchen Factory LLC

The company offers clients in the greater Hartford kitchen design and countertop installation services. To ensure that your custom countertops look great, they will invest a lot of time and energy into the project. Any idea you have for a new countertop may be developed by the team into a functional prototype. Your collaboration will be handled at every stage with the highest professionalism and care. They have 20 separate exhibits spread out over their 5,000 square foot showroom. For a hands-on look at materials including quartz, granite, and marble countertops, visit their showroom.

Disclaimer:

The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.

When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.

More info

Mystery Shopper Report

2.1

The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 2.05 out of 5.
criteria: 10

Staff friendliness

3

Good

Staff Expertise

3

Good

Company Age

1.8

Emerging

Own Office

5

Has Office

Own Production

0

No Data

Veterans Discount

1

None

Production time

5

Very Fast

Deposit Level

3

Standard

Quote Time

0

No Data

Affordability

0

No Data

Company services

Kitchen

service-kitchen To order

Bathroom

service-bathroom To order

Outdoors

service-outdoors To order

Commercial

service-commercial To order

Fireplaces

service-fireplaces To order

Sill rail

service-sill_rail To order

Additional benefits of Hartford's Kitchen Factory LLC

Small business

Delivery

Onsite services

Wheelchair accessible entrance

Wheelchair accessible parking lot

Credit cards

Debit cards

In store shopping

Cabinet store

Countertop store

Kitchen furniture store

Reviews about Hartford's Kitchen Factory LLC

All (17)

Google (14)

Yelp (3)

Source: icon-google Google
avatar

Dee Kay

Date: 2022-07-18 18:36:31

I would highly recommend using this company! Donny was great to work with. Had some changes we needed to make along the way to the kitchen cabinets and he was very accommodating. Good prices and excellent quality cabinets. He is very knowledgeable (not salesy) and had a good understanding of what I wanted. Use this company, you'll be glad you did.

Source: icon-google Google
avatar

Judith Milanese

Date: 2024-06-05 19:43:50

We had our kitchen done during the pandemic so it took about 3 months to finish. We were very patient but frustrated. The cabinets are so cheap they are falling off now. They had a girl who didn’t know what she was doing cut our floor and she went way out of the area and left a 4 inch gap that showed the plywood underneath. When I asked them to fix it they said that they would give me a good deal on a new floor. I wasn’t paying them another dime because they promised us a quartz counter and they delivered a thin chipped countertop that has chipped so much more now. I bought a new microwave but couldn’t use it because they were supposed to hang one cabinet over the stove higher than the rest but didn’t. I lost money on the return of the microwave and had to buy a hood that looks terrible. I wanted the fridge left where it was but he insisted it was easier for them to put it on the other side of the room. It looks terrible too. Because they moved the fridge I had to pay extra to put in the line for my ice maker and if it ever breaks now I will have a huge problem because the line is behind the wall for about 12 feet. The hinges are all loose now and you can’t screw them in. They get stripped. I paid someone to come and fix some and he said they would only last a short time and he was right. My husband had to put super glue in one hole just to keep it in place. I can’t go on because it’s too depressing. I know it’s been years since they did the work but I’m glad I finally got it off my chest.

Source: icon-google Google
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Denise Davis

Date: 2025-01-15 18:42:37

I just had Hartford Kitchen Factory do my kitchen (Inc cabinets,backsplash,countertops) I am beyond impressed ! Not only was Ben professional and experienced,he responded quickly and helped me develop a plan and budget that would work best for me ! 10/10 to this company !

Source: icon-google Google
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Rob Makas

Date: 2025-01-15 23:51:28

This was our 1st experience with Ben and HKF and I couldn't recommend them more. We were in the process of flipping a really nice townhouse in Old Lyme and Ben helped us with layout and design of the kitchen. They even do counter tops...the quartz worked great. Ben was on top of every aspect of the project from layout to ordering to delivering and helped us hit our timelines even though we were renovating in the middle of the Holidays. Attention to detail and follow up is top notch. We highly recommend Ben and HKF to anyone who is renovating everything from a budget apartment to a high end mansion.

Source: icon-google Google
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Orlando S

Date: 2023-04-26 16:56:06

I typically write negative reviews but there are times when a business believes in taking care of the customer over profits. Donny and Ben believe in responsibility, honesty, integrity, and empathy. These are old family values that modern society has forgotten. Their relaxed and casual demeanor are refreshing and inviting. Conducting business with them has been a real pleasure. My kitchenette project surpassed my expectations. But why stop there? Donny quoted me granite countertops as well with pricing that was very competitive. One stop shopping. I look forward to working with them on future projects.

Source: icon-google Google
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Edwin Chestaro

Date: 2024-01-30 20:56:17

looking for cabinets??? Do not look no more. Go to see these people and I assure you that you will not go any other place after. These people have good quality cabinets at a reasonable prices. They also have the experience and knowledge that will take to make your project a reality. Go see these friendly guys, you will not regret it.

Source: icon-google Google
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Kathryn Laferriere

Date: 2023-09-04 01:42:56

I highly recommend Hartofrd's Kitchen Factory. I recently had cabinets and granite installed. Everything came out beautiful. They gave me a great design for a hard to work with area. The quality is great, the prices are reasonable and the people are wonderful.

Source: icon-google Google
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Zabefe88

Date: 2025-01-15 17:09:42

Bought a kitchen island. Ben was fantastic. I could always reach him with any questions or concerns, even after hours. Will buy from again. Great guy.

Source: icon-google Google
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Before & After

Date: 2025-01-15 15:48:26

I have been purchasing from them for a year or more I’m thankful for their service and the great quality material they have because my customers love it! And their customer service is a plus as well they are very helpful. Affordable prices as well!

Source: icon-google Google
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Hayrullah Gozcu

Date: 2025-01-15 19:21:44

Had the pleasure of working with Ben on a few projects. He is amazing with great prices and always delivers on time! They have a very nice showroom with many different styles and colors of cabinets to choose from. I highly recommend them to anyone looking for cabinets!!!!

Source: icon-google Google
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Wil L

Date: 2024-07-26 03:24:45

I highly recommend working with Hartfords kitchen factory. Ben was a very helpful through your the layout process and choosing the best cabinets for my kitchens. I was in between projects so from the start of my kitchen research to the end was about 10 months. Ben was always available for appointments to revise the layouts, cabinet styles, cabinet sizes, overall kitchen functionality several times through out that time. I was able to share new ideas and update the layout as my contractor was making progress in the kitchen. I was very happy with the outcome even making changes last minute before the order was placed. I decided to go with custom color cabinets as well as custom sized cabinets and pantry to maximize the space in our galley kitchen. Overall, Ben at Hartford’s kitchen factory was able to make the biggest part of the project the easiest and the most enjoyable.

Source: icon-google Google
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Kristen Boyle

Date: 2024-04-18 19:16:22

We had an amazing experience with Ben. He walked us through several changes in our design and was always available to answer calls and texts. Our cabinets were delivered in a week and look beautiful!

Source: icon-google Google
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SPerry

Date: 2024-04-12 14:39:15

My wife searched for a particular cabinet line and we were directed to Hartford’s Kitchen Factory. We visited and were impressed with the selection, quality and personal care from both Ben and Donny. It was imperative that the total completion of the process (cabinet and quartz countertop installation) be done as quickly as possible as my daughter living there was 8 months pregnant. We selected their own product as it offered expediency and more selection possibilities without sacrificing quality. Ben’s contractor in charge of installation was meticulous and had to adjust with some of the unit’s imperfections. The quartz people came in next, measured and then installed within 2 days. This was all done within a week, which included the weekend. We will wait on backsplash when we visit again, and hope to put up pictures at that time. Ben, from Hartford’s Kitchen Factory, communicated with us every step. The personal care he showed us gained our trust, and his actions throughout this endeavor proved it.

Source: icon-google Google
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Judy Snyder

Date: 2023-07-12 23:54:47

The owners of this place are truly awesome people. They take the time to make sure that every single thing is perfect. They have a showroom that is beautifully arranged. They take the time to make sure what's going in your home is as beautiful and exactly what you ordered. Their pricing is very competitive, but I would say the quality far surpasses any place in the Hartford and extended area. So if you want people who take the time with you to make sure it's all perfect, that's where you should go, you won't be disappointed.

Source: icon-google Yelp
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Taly M.

Date: 2025-05-21 16:37:45

Ben was AMAZING to work with! he was so professional and accommodating to our needs. Cabinets are high quality and the whole process was very smooth. My mom's kitchen is next!!

Source: icon-google Yelp
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Chad L.

Date: 2024-06-12 16:58:03

The brothers running this shop were nothing short of perfection when dealing with them. I saw the other post and think it must have been by a competitor. The cabinets were very well priced, all with soft close and well constructed cabinets. I got quartz counters and backsplash and they were so aggressively priced that nobody could compete with them and I did a ton of shopping around. The only suggestion I would make to a future buyer is to work with their installer for two reasons. A better understanding of their drafting and install process and secondly better priced. I went with someone I knew from previous jobs and found out I spent $3-4K over what I should have spent. Cabinet changes and issues arose and they were their when my phone rang and support was prompt and fast delivery for the replacement and re-designed space. I will put it two ways to all future buyers, message me and you can see my kitchen first hand. Secondly when the interest rates drop and I buy another house, these guys are doing my kitchen again.

Source: icon-google Yelp
avatar

Jill D.

Date: 2023-03-14 17:46:50

RUN AWAY from them as fast as you can and go somewhere else !!! Shoddy workmanship and defective product

FAQ About Hartford's Kitchen Factory LLC — Based on Independent Research

What materials can I order a countertop from Hartford's Kitchen Factory LLC?

What types of spaces does Hartford's Kitchen Factory LLC fabricate countertops for?

What shapes of kitchen countertops does Hartford's Kitchen Factory LLC fabricate?

What countertop design styles does Hartford's Kitchen Factory LLC most often implement in Hartford, CT?

What is the service area of Hartford's Kitchen Factory LLC?

What types of clients does Hartford's Kitchen Factory LLC work with?

Does Hartford's Kitchen Factory LLC have its own countertop fabrication facility?

Does Hartford's Kitchen Factory LLC offer any discounts on countertop fabrication in Hartford, CT?

What is the price category of Hartford's Kitchen Factory LLC in Hartford, CT?

Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Hartford's Kitchen Factory LLC?

What is the fabrication and installation timeline for a countertop at Hartford's Kitchen Factory LLC?

How long does it take Hartford's Kitchen Factory LLC to prepare a quote for countertop fabrication and installation?

Does Hartford's Kitchen Factory LLC offer cutouts for sinks, cooktops, or other elements?

What guarantees does Hartford's Kitchen Factory LLC provide for its work?

Please Note

The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Hartford's Kitchen Factory LLC. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.

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