Harlow's Kitchen Concepts
since 2004
Examples of works performed by Harlow's Kitchen Concepts
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About Harlow's Kitchen Concepts — Ranked №2 Countertop Fabricator and Installer in San Bernardino, CA
total score
Exact value: 27.959722 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Harlow's Kitchen Concepts, founded in 2004, ranked number 2 in San Bernardino, CA in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Harlow's Kitchen Concepts among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Harlow's Kitchen Concepts: Total Score & Key Ratings
The Total Score of 27.96 out of 100 achieved by Harlow's Kitchen Concepts in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Harlow's Kitchen Concepts has a rating of 4 out of 5 — and our team’s Mystery Shopper Score, which stands at 0.82 out of 5.
You can read detailed information and evaluations from our independent research of Harlow's Kitchen Concepts’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Harlow's Kitchen Concepts directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Harlow's Kitchen Concepts
It all began in 1921, when Clarence Harlow started selling ice for home “ice boxes”. Since its founding, the firm has expanded and become one of the premier appliance retailers and home remodelers. To install new countertops is a great way to improve the look of your kitchen or bathroom while also giving you more usable countertop space. It is simple to feel bewildered when faced with the vast variety of countertop options. For guidance, you can schedule an in-home consultation with one of their countertop experts. Finally, their designers will assist you in selecting the most appropriate color scheme.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
Customer Feedback Score
reviews: 99
YELP
reviews: 69
reviews: 24
CoCo
reviews: n/a
Awards 2026
Mystery Shopper Report
Staff friendliness
Staff Expertise
Company Age
Own Office
Own Production
Veterans Discount
Production time
Deposit Level
Quote Time
Affordability
Company services
Kitchen
Bathroom
Outdoors
Commercial
Fireplaces
Sill rail
Additional benefits of Harlow's Kitchen Concepts
Small business
Delivery
In-store pickup
In-store shopping
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Assembly service
Repair services
Service guarantee
LGBTQ+ friendly
Quick visit
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible
Accepts Credit Cards
Bike Parking
Appliance store
Cabinet store
Countertop store
Home goods store
Kitchen remodeler
Kitchen supply store
Plumbing supply store
Refrigerator store
Washer & dryer store
Wholesaler household appliances
Kitchen & Bath
Reviews about Harlow's Kitchen Concepts
All (27)
Google (10)
Facebook (7)
Yelp (10)
Whoever IFollow
Date: 2025-08-09 16:47:15
We purchased a dishwasher that was NEVER delivered or installed. I don't know how my partner didn't do his thorough research but unfortunately he didn't and trusted this small business. They will NOT return our calls or refund our money and apparently have filed BANKRUPTCY! Read their reviews they are NOT A STAND UP BUSINESS!! DO NOT RECOMMEND!!
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Cat-backyardurbengarder
Date: 2025-08-07 20:59:47
The store just went into bankruptcy re organization and we were in the midst of our purchase
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Eddie Morales
Date: 2025-08-01 02:25:46
HARLOWS HAS FILED FOR BANKRUPTCY I GOT RIP OFF FOR 1100.00 BE PROACTIVE DON'T BELIEVE ME CALL THEM ASK THEM I HAVE BEEN PROTESTING AT 5HE SAN BERNARDINO STORE I'M 70 YEARS OLD PLEASE SHARE IMMEDIATELY SO THAT WE CAN STOP THE RIP OFF
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ricol raum
Date: 2024-07-20 16:15:27
Over the first year my whirlpool refrigerator had 8 service calls. I was about to give up . One phone call to Harlow's, and a wonderful Angel named Laurie took over and within 2 weeks I had a new Refrigerator that works perfectly! Thank you Harlow's and especially Laurie! Rick Raum
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Renee V Brisco
Date: 2024-05-24 19:33:59
I have purchased majority of appliances from Harlow’s and have never had a problem. I have not had a problem. Yes, they can be pricey, but you get what you pay for. Laurie was my rep and she was wonderful during my purchase. I plan on my next appliance purchase, I will use Harlow’s.
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John Rocco
Date: 2024-03-29 14:01:19
My LG IS BARELY 2 YRS OLD YOU LIARS..Do NOT Trust Harlow's. Make sure you review everything on your bill of sale and any contracts purchased. I have been going to Harlow's since the early 90's and never had a problem...until now. Buyers beware!!!!!!!!!
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Janet Howard-Ducsay
Date: 2024-03-28 23:18:25
I have not received my product yet but I would like to compliment both Mel out of Rancho store and Erik in the San Bernardino of excellent customer service. I was able to choose a dishwasher for our rental on line and over the phone. They were patient, answered questions and extremely kind and a good value on delivery and installation. I really appreciate them.
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Patty Espinoza
Date: 2024-03-22 05:44:48
I bought a brand new refrigerator in July 2021. It looked like refurbished refrigerator As I was cleaning the other day. I noticed little rust spots. Harlows was recommended to me and the customer service is good but I rather the product that I buy be good because it's going to be with me for a very long time. I am very disappointed with Harlows and Whirlpool. The delivery was prompt. Wonderful customer service.
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Johnny Godinez
Date: 2023-09-27 18:53:08
BUYER BEWARE! Purchased a Brand New Refrigerator. After receiving my Brand New Refrigerator at my home. The Ice Maker does not WORK! The Fridge doesn't cool! My Food has Spoiled! I have lost $$$$ on groceries. They have sent a repair person to try to fix this issue. This Fridge is still not working CORRECTLY! I AM FURIOUS! THIS IS UNFAIR. BEFORE YOU DECIDED TO BUY BE PREPARED! MY ADVICE...DON'T BUY FROM HARLOW'S KITCHEN CONCEPTS! What is sad is My family and I have purchased from the company before. For many years!!!! My Faith is gone as a consumer.....
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Brennen Smith
Date: 2023-05-23 16:40:35
I cannot say enough good things about Harlow's Kitchen Concepts. I originally purchased 6 appliances from Harlows in 2010. When the first ones died, I returned and was met with exceptional customer service by Steve. Steve took his time to answer all of my questions and even went back and forth with me over e-mail to help me make my final decision. I returned a 3rd time for a new dishwasher and Steve got me exactly what I wanted and it was installed 4 days later! We decided we wanted a fridge in our garage, so I returned to Steve a 4th time and yet again, got me exactly what I wanted! The customer service is second to none. Harlow's will always be my go-to for my appliance needs!
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Eloy Galvan-Molina
This company (M.L.B. Designs, Inc. dba Harlow’s Kitchen Concepts / Home 101) filed for Chapter 11 bankruptcy on July 28, 2025 (Case No. 6:2025-bk-15143, U.S. Bankruptcy Court – Central District of California). If you paid for an order and have not received your merchandise: • Credit card purchases → Contact your card company immediately and request a chargeback for undelivered merchandise. • Debit card or cash/check purchases → You’ll need to file a Proof of Claim (Form 410) with the bankruptcy court to be included as a creditor. This is the only official way to try to recover your money. More information can be found on the U.S. Bankruptcy Court’s website (Central District of California) under the case number above.
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Jennifer Fit-Smoke
They do not stand by their products. I paid over 1,000 2 months ago and it's already having issues with the door closing. 4 hours went by without seeing that the door didn't close all the way. I was
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Maureen Cejalvo
They were very friendly an awesome at helping me find my new Refrigerator ❤️ any questions I had they answered they are very knowledgeable. Told us what was in stock an showed us exactly how the fridge works. From the sales person to our delivery guy Richard Darling , an everyone else were just so awesome ,an helpful ,had a bad experience some where else so it was wonderful to come to Harlows Kitchen Concept ❤️
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Austin L. Harlow
Hello my name is Austin Harlow born 1997. I am the great-grandson of Clarence Harlow born 1901. the great man who founded Harlow's Kitchen Concepts in the 1920's with the money he saved up delivering ice throughout the great depression. I have almost 100 year old pictures of the Ice Truck and the original Harlow's location. I would love to share these with the man or woman who currently own Harlow's. it brings me so much joy so my grandfather's legacy still living on in the city he called home. Thank you very much and have a blessed day Harlow's!! The picture is the man himself delivering ice during the depression about 1918-1920 before opening Harlow's without that truck THERE IS NO HARLOWS!!
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Kelli Richards Luiz
From the salesman ,Al , to the delivery / installer , Richard, this is by far the absolute best customer service I’ve ever had , in my life . HIGHLY recommend this store . I will be doing all my appliance shopping here from now on!!
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Liane Brott
Nice friendly staff and owner.
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Chasie Conway
Excellent customer service:). I am happy with the products and the kind staff. 💛
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Debbie A.
Date: 2025-09-06 17:49:26
The refrigerator we bought was a Kitchen Aid. Here we are 8 years later and it's still working like a champ.
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Brian S.
Date: 2025-08-29 04:19:50
We ordered a microwave in April and were told several times the product was delayed in shipping. We've purchased multiple appliances from this company in the past and this is how they treat repeat clients. Fantastic!
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Tammy H.
Date: 2025-08-16 22:25:31
I purchased a stove last week and never received the product. I cannot believe that they sold me this stove on 8/9/25 knowing they were going to close. Beyond dishonest.
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Pat B.
Date: 2025-04-20 00:02:26
We've shopped at Harlows for years but things have changed. We bought a refrigerator recently and were quoted a price to relocate the old one (five miles away for $69.) but instead they charged us $99. Also when he ( only one delivery person) delivered the new one and removed the old one he scraped my laminate floors. I thought it would come out but it hasn't. Seems to be permanent damage.
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Scott H.
Date: 2025-03-11 22:13:10
We are going to give Harlow's a 5 rating! Our salesman, Rosario, worked with us in the store on two occasions as we decided which way to go with our purchase of new kitchen appliances (oven, range and hood over the range). We decided to go electric/induction. The hood was more of a challenge because it was to be installed in a manufactured home over an island with a larger length area than the hood itself. Though hard to find a hood for that, the hood was a model designed for up against a wall so it was going to look unfinished. We worked with Rosario and the crew he sent out and they did everything needed to give the install a clean finished look. We are satisfied with the price and the attention received on the whole experience through install. Great job! Scott and Carol
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Gregory ..
Date: 2024-11-30 21:00:29
Very poor service-- I went to them because of value and because they had a good selection. I asked if they would match the price from Lowe's and they said no. They told me to just go to Lowe's. I will never return to Harlows ever again. I will also tell all my friends. Another fun fact-- I did go to Lowe's immediately after this bad experience and got a better price and great Service.
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Debbie W.
Date: 2024-05-20 02:27:57
If you are looking for quality merchandise and excellent customer service this is the place to go. Our sales associate, Roserio Leyva was knowledgeable, genuine, and willing to go the extra mile to match the right products for our specific needs! We met with Roserio on several occasions and he always took the time to answer all of our questions and address any concerns we had. As I mentioned, he is a straight shooter and will give you the honest facts on products so that you can match your budget to your purchase. We even found a lower price after our purchase and Roserio was able to beat that price putting money back in our pockets! This has been one of the best experiences that we have ever had for making large appliance purchases!! Thank you to Harlow's Kitchen Concepts for making shopping easy, enjoyable, and honest!
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Nicole B.
Date: 2023-09-28 13:28:07
They delivered and installed our double oven. Very personable, professional and I would highly recommend.
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Jen S.
Date: 2023-09-08 00:58:14
Poor selection, unreliable refrigerators and even WORSE customer service. I will never shop there again. This used to be a good appliance store. NOT ANY MORE. AVOID!!
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Carla M.
Date: 2023-08-26 14:31:15
I would like to start out by saying my sales associate (Rosario) gets 5 stars. The delivery was quick. It seemed they had their own delivery people because when I told the sales associate the refrigerator doors would need to be taken off & possibly the hinges to get in to my kitchen, he went to a back room to ask if they could do that, & I was told "no problem". On the day of delivery, it was an independent delivery company separate from Harlow's & they asked, "did they tell you it is $20 per door to be taken off?" No, they did not, it was a fixed delivery fee of $99 (which was waved for me) & they knew well in advance the doors had to be removed. The $20 per door x 5 doors on the new fridge plus 4 doors on the old fridge = $180. He "discounted" to $120, so no free delivery here! I had to pay them because I needed the fridge! They did not install the grounding wire correctly (it was sticking out of the hinge) so we had to call them back to fix this, which makes me very afraid of what else is not correctly installed that I don't know about. All the door inserts were left on my table, inside the fridge everything was taped down, the air filter wasn't inserted (kudos to them for installing the water filter only), there was a bunch of styrofoam & wrappings inside the fridge. There was supposed to be an "herb box" which was missing. I called Kitchenaid & am being sent a replacement. My walls got scratched up somewhat with taking out the old fridge (it went in with no scratches, why scratches going out?) & the threshold of my new floor got a little scratch. Harlow's has a pretty good selection of appliances & their prices are competitive. Rosario was very patient & knowledgable, showing us all our options & explaining the features everything. I love the new fridge. Harlow's just needs to step up on the delivery people.
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FAQ About Harlow's Kitchen Concepts — Based on Independent Research
What materials can I order a countertop from Harlow's Kitchen Concepts?
What types of spaces does Harlow's Kitchen Concepts fabricate countertops for?
What shapes of kitchen countertops does Harlow's Kitchen Concepts fabricate?
What countertop design styles does Harlow's Kitchen Concepts most often implement in San Bernardino, CA?
What is the service area of Harlow's Kitchen Concepts?
What types of clients does Harlow's Kitchen Concepts work with?
Does Harlow's Kitchen Concepts have its own countertop fabrication facility?
Does Harlow's Kitchen Concepts offer any discounts on countertop fabrication in San Bernardino, CA?
What is the price category of Harlow's Kitchen Concepts in San Bernardino, CA?
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Harlow's Kitchen Concepts?
What is the fabrication and installation timeline for a countertop at Harlow's Kitchen Concepts?
How long does it take Harlow's Kitchen Concepts to prepare a quote for countertop fabrication and installation?
Does Harlow's Kitchen Concepts offer cutouts for sinks, cooktops, or other elements?
What guarantees does Harlow's Kitchen Concepts provide for its work?
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Harlow's Kitchen Concepts. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
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