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October 31, 2025: Application Deadline for CountertopsContractors.com National Ranking (2025-2026)

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Portland, ME City Rating: We have identified this city as the primary city for this contractor.

Harbor Heights Kitchen & Bath

since 1996

Examples of works performed by Harbor Heights Kitchen & Bath

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About Harbor Heights Kitchen & Bath — Ranked №2 Countertop Fabricator and Installer in Portland, ME

64.09

total score

The main rating value calculated from more than 30 indicators.
Exact value: 64.087233 out of 100.

According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.

Harbor Heights Kitchen & Bath, founded in 1996, ranked number 2 in Portland, ME in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.

We included Harbor Heights Kitchen & Bath among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.

Harbor Heights Kitchen & Bath: Total Score & Key Ratings

The Total Score of 64.09 out of 100 achieved by Harbor Heights Kitchen & Bath in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Harbor Heights Kitchen & Bath has a rating of 4.7 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.57 out of 5.

You can read detailed information and evaluations from our independent research of Harbor Heights Kitchen & Bath’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Harbor Heights Kitchen & Bath directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.

General information about Harbor Heights Kitchen & Bath

Introducing Harbor Heights Kitchen & Bath, a distinguished family-owned company situated in the charming locale of Scarborough, Maine. Serving as a comprehensive one-stop destination, they offer an array of options, spanning from the seamless installation of new countertops to complete remodels. Their expertise extends to satisfying the needs of both residential and commercial clients, encompassing various requirements such as kitchen countertop installation service, cabinet replacements, upgrades for bathroom vanities, and the exquisite transformation of fiberglass surrounds into luxurious showers or tub/shower combinations. Notably, the company takes great pride in being women-owned and operated, further adding to their distinctiveness.

Disclaimer:

The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.

When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.

More info

Mystery Shopper Report

3.6

The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 3.569251 out of 5.
criteria: 10

Staff friendliness

4

Very Good

Staff Expertise

5

Excellent

Company Age

4.9

Legacy

Own Office

5

Has Office

Own Production

0

No Data

Veterans Discount

1

None

Production time

3

Standard

Deposit Level

3.6

Low

Quote Time

5

Very Fast

Affordability

4.1

Below Average

Company services

Kitchen

service-kitchen To order

Bathroom

service-bathroom To order

Outdoors

service-outdoors To order

Commercial

service-commercial To order

Fireplaces

service-fireplaces To order

Sill rail

service-sill_rail To order

Additional benefits of Harbor Heights Kitchen & Bath

Small business

Wheelchair accessible entrance

Wheelchair accessible parking lot

Credit cards

In store shopping

Kitchen supply store

Bathroom remodeler

Bathroom supply store

Cabinet store

Countertop store

Kitchen remodeler

Tile store

Reviews about Harbor Heights Kitchen & Bath

All (8)

Google (8)

Source: icon-google Google
avatar

Jim M.

Date: 2021-02-17 01:10:00

We purchased one of the granite remnants and was very impressed with not only their quality but how quick they were to respond. They were great to work with. Planning several other projects and expect to be using them in the future.

Source: icon-google Google
avatar

Charmaine Shaw

Date: 2021-04-03 01:27:05

The crew from Harbor Heights are Awesome! From their knowledge of the products they use to their fantastic tile laying skills. They did an Awesome job installing tile in 3 rooms of our lower level in our split level house. The out come looks amazing!

Source: icon-google Google
avatar

maureen murphy-o'connor

Date: 2023-02-08 01:09:19

Harbor Heights Kitchen & Bath did an amazing job renovating my kitchen. Toby and Austin are true professionals. Their craftsmanship is impeccable, and they take great pride in their work. In addition, the quality and color of the quartz selected is beautiful. My kitchen was absolutely transformed. Communication with Jennifer was also extraordinary and transparent. It made this project easy and stress free. Something I truly appreciated. Thank you again Harbor Heights! I would highly recommend this Team to anyone looking to start their next project!

Source: icon-google Google
avatar

Louise Secordel

Date: 2023-04-09 20:02:52

Very pleased with their professionalism, transparency, and knowledge. I needed to resolve a tile issue for our DIY bathroom remodel and they promptly walked me through different options and obtained the correct product (twice). Will definitely go back for future needs, big or small.

Source: icon-google Google
avatar

Annie Seltzer

Date: 2023-07-25 18:43:12

I really hate to leave a negative review, especially for a local business, however my husband and I chose to work with Harbor Heights on our kitchen island based on all of the positive Google reviews and felt compelled to share our honest experience to inform others who may be in the same boat. While we are happy with the island that we have, the communication was very disappointing and I had to follow up via phone or email every step of the way, from scheduling a time for seeing the kitchen, to requesting that the different options/price points be sent to us via email, to requesting shipping status updates after the estimated delivery window had lapsed (for both the cabinets and the countertop), to finally scheduling a delivery of these items. I completely understand shipping delays, however I never received confirmation that parts of our order were placed and felt as though the person that we worked with was disorganized and disengaged. When I asked for the product information/confirmation number on our order so that I could call the manufacturer, I was told that it was not able to be shared. Throughout this process, I requested phone calls, as opposed to emails, to talk about options and never received a call back. I did share this feedback with our representative directly, and they offered to send us a complimentary cabinet (one of ours arrived slightly damaged) with a piece of stone to use elsewhere in our home. We were appreciative of this offer.

Source: icon-google Google
avatar

Julie Paine

Date: 2023-08-01 00:24:31

Harbor Heights Kitchen and Bath did an awesome job replacing our countertops. The granite certainly made a big difference. We would definitely use them again. Thanks

Source: icon-google Google
avatar

Andrea M

Date: 2022-02-20 16:33:41

After having an awful experience with another local design firm (bait & switch with pricing), I was nervous about moving forward with our small kitchen remodel. Melissa at Harbor Heights immediately put me at ease with her level of transparency, professionalism and follow through. The project was completed on time and the quality of work was excellent! Thank you to Melissa and the Harbor Heights team!

Source: icon-google Google
avatar

Kelly Rowan

Date: 2022-01-19 19:06:04

I wish I could give them more stars, I have nothing but amazing things to say about my experience here. Let me start by saying we originally went through a big box store to get a quote and were incredibly disappointed with what they offered us and what they were trying to push. We went to Harbor Heights on a whim and wow am I glad we did. Melissa was AMAZING, she showed us samples of exactly what we were looking for and made the whole process seamless. The counter we chose was way better quality and priced than the one we were quoted at the big box store. We got our counter installed today and the entire process from walking in all the way to complete took only 2-3 weeks. I could not recommend them enough, I have never felt such little stress for such a huge project. Each team member that came by to template, remove and install was speedy, kind and soooo knowledgeable. They gave great recommendations and we have 0 issues on installation day. Do yourself a favor and just go straight here if you're looking to refresh your kitchen. You will not be disappointed!

FAQ About Harbor Heights Kitchen & Bath — Based on Independent Research

What materials can I order a countertop from Harbor Heights Kitchen & Bath?

What types of spaces does Harbor Heights Kitchen & Bath fabricate countertops for?

What shapes of kitchen countertops does Harbor Heights Kitchen & Bath fabricate?

What countertop design styles does Harbor Heights Kitchen & Bath most often implement in Portland, ME?

What is the service area of Harbor Heights Kitchen & Bath?

What types of clients does Harbor Heights Kitchen & Bath work with?

Does Harbor Heights Kitchen & Bath have its own countertop fabrication facility?

Does Harbor Heights Kitchen & Bath offer any discounts on countertop fabrication in Portland, ME?

What is the price category of Harbor Heights Kitchen & Bath in Portland, ME?

Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Harbor Heights Kitchen & Bath?

What is the fabrication and installation timeline for a countertop at Harbor Heights Kitchen & Bath?

How long does it take Harbor Heights Kitchen & Bath to prepare a quote for countertop fabrication and installation?

Does Harbor Heights Kitchen & Bath offer cutouts for sinks, cooktops, or other elements?

What guarantees does Harbor Heights Kitchen & Bath provide for its work?

Please Note

The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Harbor Heights Kitchen & Bath. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.

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