Great Floors
since 1970
Examples of works performed by Great Floors
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About Great Floors — Ranked №6 Countertop Fabricator and Installer in Vancouver, WA
total score
Exact value: 58.782875 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Great Floors, founded in 1970, ranked number 6 in Vancouver, WA in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Great Floors among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Great Floors: Total Score & Key Ratings
The Total Score of 58.78 out of 100 achieved by Great Floors in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Great Floors has a rating of 4.1 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.01 out of 5.
You can read detailed information and evaluations from our independent research of Great Floors’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Great Floors directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Great Floors
Great Floors is a large furniture production company with 21 showrooms across the Pacific Northwest. Having been established in 1970, the brand evolved into a reputable supplier and producer of premium-quality furniture. Its wide expertise allows embodying any project regardless of its complexity. Kitchen and bathroom countertops are one of the main specialties. Craftsmen process marble and granite to fabricate durable and appealing countertops. Designers assist in choosing matching patterns for room interiors. Delivery and countertop installation service are included in the service pack.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
Customer Feedback Score
reviews: 63
YELP
reviews: 14
reviews: 40
CoCo
reviews: n/a
Mystery Shopper Report
Staff friendliness
Staff Expertise
Company Age
Own Office
Own Production
Veterans Discount
Production time
Deposit Level
Quote Time
Affordability
Company services
Kitchen
Bathroom
Outdoors
Commercial
Fireplaces
Sill rail
Additional benefits of Great Floors
Delivery
Wheelchair accessible entrance
Wheelchair accessible parking lot
Service guarantee
Credit cards
Debit cards
Wheelchair accessible
Accepts Credit Cards
Offers Military Discount
Open to All
Bike Parking
In store shopping
Carpeting
Building Supplies
Kitchen & Bath
Flooring store
Carpet store
Flooring contractor
Rug store
Reviews about Great Floors
All (29)
Google (11)
Facebook (5)
Yelp (13)
Johnpaul Morton
Date: 2024-05-31 19:29:46
Great product selection and hands down the best prices around. I’ve shopped around and was surprised to find better pricing in Vancouver than in Portland. My sales rep Sam was extremely helpful in picking out products that were the best values and the installation crew were clean, professional, and did great work. I highly recommend them.
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Eric Hyun
Date: 2024-09-10 19:31:19
I am very happy with the work from the Great Floors team. I purchased an older home this year that needed some key areas to update. I worked with Clem and team on the kitchen area and he truly helped bring this vision to life of maximizing storage with the layout I had and matching my quirky color strategy. I could not be happier with the final product and Clem was extremely helpful and available at all times keeping me up to date on timelines, mock ups and color execution. Below are some before and after photos to truly show the night and day difference they made to maximize storage, but give the house an energetic mid century feel.
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Lyssa’s Wandering
Date: 2024-05-18 22:39:17
First visit here, drove over an hour and Sam problem solved with us to get a repair we needed ASAP. Great service and amazing price as well as a great selection and quality! Will be coming again.
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Caroline Renno Golden
Date: 2023-01-21 17:13:18
Unfortunately, the experience getting LVP installed by Great Floors was stressful and frustrating. The communication was poor and status updates were always false - it was like James and the installers weren't actually communicating with each other about the project. I kept getting told it was much further along than it was, I was lied to about a hole they put in the wall (was told they didn't do it -- but I handpainted every single wall myself right before the install and there was definitely not a hole there before). When they implied they were done installing and did not schedule any more time with me to come back, I noticed they actually hadn't finished in the bathroom because there were gaps in the flooring and it was blocking the flange (so the toilet couldn't be reinstalled!). They weren't scheduled to come back for the bathroom, they had said the install was done, and yet I then had to find these issues myself and report it to them. Would not recommend.
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Danny St Pierre
Date: 2022-06-04 15:35:27
James greeted us upon entering. He asked what we were looking for and provided feedback on where to look. He made himself available to answer question and did not hover. Very comfortable to deal with. No pressure. We found tile we liked and will return when it's time to move on with our project.
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Daniel
Date: 2023-07-30 06:49:31
Not a good customer experience. -installers no showed multiple times -trim they ordered didn't match -bad communication -Said they would fix some things with the basebaord, as soon as I paid the bill and wouldn't respond.
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oleg
Date: 2024-10-19 22:48:52
The best store for your house flooring/shower/ bathroom or living area. They got the best installers and the best quality materials compared to others. Ask for TY or Julian to get your house remodeld or built.
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Public Profile
Date: 2024-02-25 15:13:50
I hired Great Floors for labor to install new laminate over my existing laminate countertops. Project coordinator, Sam Brittain, did exactly as a project coordinator should do at the time of sale and with getting the installation team back the next day for repairs and caulking, which they declined to do on installation day. I was told by the lead installer, Nick, "We don't do caulking." That only lasted until Sam sent them back out to finish the job. I also acknowledge the excellent work of, Steve, the estimator. He was professional and clearly very knowledgeable about product and process. Unfortunately, installation had many challenges, including communication - thank goodness for translation apps. The workers did an ok job with the actual application of laminate, but they left a mess and were not considerate of my home or furnishings. They left a lot of adhesive on the laminate that I had to clean with mineral spirits, they did not protect my new LVP flooring when cutting the laminate or applying adhesive to it, they sprayed adhesive on the counter edges and did little to protect my newly painted cabinets, they scratched the SS refrigerator and put dings in the cabinet paint. And what's quite curious is that I provided the laminate. Great Floors was only to do the installation of laminate I purchased elsewhere. After one of the installers cut the first two pieces of laminate, another installer showed up with two identical sheets of laminate. In the end, they installed the laminate they purchased and I remain with the cut-up pieces of what I purchased. No explanation was provided even when I asked. But I suspect the installer cut my laminate wrong and it couldn't be used. These are certainly not professional standards. I would not use Great Floors again due to my poor experience with installation.
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joseph terry
Date: 2024-05-03 23:43:53
I can’t speak for the install crews, but I worked with Sam Brittain for our flooring. He found exactly what we needed, wrote multiple estimates so we could get a clear picture of the project, and he opened the warehouse after hours so we could get our flooring. Plus, he was nice enough to help me carry the boxes of flooring across the warehouse and into my truck. If you need flooring or someone's expertise then Sam is your man! thanks for all the help!
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Joe Price
Date: 2023-04-19 01:33:43
What an awesome company to work with!! Jeremy H. and his team were hard working, professional and friendly! Thanks guys for a great experience.
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Austin Thach
Date: 2024-10-31 04:33:42
I couldn't be happier with my experience with Great Floors! From start to finish, they provided exceptional service and went above and beyond to ensure our satisfaction. The team was knowledgeable, friendly, and truly took the time to help us select the perfect flooring for our home. The installation was seamless, and the quality of their work was outstanding. Every detail was handled with care, and it shows in the beautiful results. Our new floors have completely transformed our space. I highly recommend Great Floors to anyone looking for top-notch products and outstanding service!
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Kate Hargrave
DO NOT hire Great Floors! I’ve been dealing with their bad installation and lack of responsibility to correct their mistakes for several years now. After only a few months, the flooring started to separate and their first “fix” was to glue the gaps back together with super glue. Then when that failed months later, the floors were “out of warranty.” So many excuses and no resolution. So we just have to live with shoddy workmanship and look at hundreds of gaps in the flooring?! I would not wish this experience on anyone. Great Floors is the exact opposite of what a ”great” company should be.
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Karl Pedersen
I have hired Great Floors for years on multiple projects and they installed the flooring for my personal home. They are a fantastic company. We recently built a home dedicated to the Boise Angels charity which helps support foster kids in our community. Great Floors stepped up in big way to help us raise $49,000 for the charity. Thank you for giving back to the community.
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Kenny Travis
I had great floors do flooring in my house less than a year ago. I left a review right after it was done stating how bad it was. I would just like to add to that review and explain the quality of work was so bad, his work was so bad and the amount of money I had to pay to fix what they're "installers" did to my house was ridiculous and they would not help at all. They were a nightmare to deal with. Still to this day I'm finding problems with my flooring throughout my whole entire house. Such as Holes they did not fill in the sub floor and just covered with carpet. Now when you walk you can feel random holes through the carpet! This was not a cheaphouse nor a cheaper model nor a cheap carpet or flooring we picked throughout the house. I hate my flooring so much it is not even a year old and I'm tempted to rip it out and hire a different company to redo RIGHT!! They will hire anybody with a pulse and put them in your home and their work shows that!
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Janet MacFarlane
We are over the moon with the flooring we had installed. Sonja was a doll to work with….so knowledgeable and friendly. Ryan and his apprentice did an excellent job with the installation and even vacuumed our outdoor walkways due to the debris left from their cuts. We will never use anyone else in the future
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Jonathan Phillips
They left a job half done after a week.
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Todd S.
Date: 2022-07-27 01:41:56
Great experience, we came in for a small job, and ended up making plans to do the small thing, plus our living room, plus our kitchen. Sam was super friendly and helpful-- excellent, personable service on the initial visit. We're looking forward to completing our job-- I'll update when that's done.
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Sheryl S.
Date: 2022-06-23 18:28:48
Great to work with. We had one issue and it was taken care of immediately by the General Manager. Job was finished within the time frame agreed on. If any tile or flooring needed in the future I would not hesitate to contact Great Floors
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Haleigh H.
Date: 2020-06-27 07:07:36
Another company we were working with fell through at the last minute, but Great Floors got us what we needed in a rush and we're incredibly helpful, thorough and pleasant to work with. Would absolutely use again. Thanks, Ben!
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Daniel R.
Date: 2020-06-05 16:48:02
I just moved into a new construction home in Vancouver WA and was disappointed to see that as much as I paid for upgraded tile in my shower, Aho Construction did not offer me the option of adding a shelf on which to place a shampoo bottle or soap dish. Apparently they don't think that someone might need something so basic. Fortunately for me Jeremy at Great Floors sent tile setter Paul and his father to add the shelf. Both of these gentlemen were courteous and professional and were able to add the shelf by using leftover tile from the original shower installation. After making sure that the shelf was being placed exactly where I wanted it, they very quickly had it set in my shower. I highly recommend Great Floors to anyone in need of quality, professional tile work.
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Marcy C.
Date: 2019-11-12 19:15:28
I was so impressed by the service and selection at Great floors! I replaced the carpet and vinyl in my rental home. From start to finish Bill, Ty and their crew did an amazing job. They educated me on the different quality and durability of each product. They helped me with material, color and design. Their installers were on time, quick and did a quality job! Thank you Great Floors, I'll be back!
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Donna K.
Date: 2019-09-14 14:24:12
We recently had new carpet installed throughout our home, living room, hall and 3 bedrooms. We went to Great Floors and had a terrific experience. The price was very reasonable, they never made any effort to get us to raise our budget, and the job was done very quickly. The 2 installers removed the old carpet with pad and had the new carpet with pad installed within 6 hours. The very nice. We would certainly recommend them.
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Mike D.
Date: 2016-12-20 00:26:49
We went in just to looking for floors we wanted tile but the cost was to much do to the perp to do it Mike the owner showed us other options and gave us a price that would fit our budget he had Brian the salesman come out to a measurement we said ok we had to wait for the flooring to come out from back east do to the weather it took longer than they thought witch was not there fault Steve the installer was the best he went over and above I highly recommended Michaels flooring for all your flooring needs
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J J.
Date: 2016-11-23 01:36:02
Wow super performance! Stopped by Michaels looking to reface our fireplace. We were greeted at the door right away and shown some products. My wife and I had done business in the PAST with Cascade but they failed repeatedly to do any follow up. Thank goodness we found Michaels. The had a better looking product. The salesman (Bill McConahy) came over the same week and sent the quote as promised. Now the job is complete and looks great. Bill squeezed us into the schedule with great communication. Thank you for a job well done!
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E And A L.
Date: 2016-08-13 19:14:33
Great follow-up on a minor issue with our carpeting! Even though it's been two years since purchase, master installer "Ed" took one look, grabbed his tools and had everything adjusted perfectly in a matter of minutes. It's rare to find excellent customer service these days, especially during the busy season. Michael's exceeded expectations and then some. We're very pleased!
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William S.
Date: 2019-01-29 23:18:59
I highly recommend working with Great Floors. My wife and I recently had many of the rooms of our house refloored, and we worked with Bron at the Vancouver Great Floors to get it done. We chose to replace a variety of floors - carpet, tile, and wood laminate - with a consistent interlocking wood. The job also involved moving some heavy furniture pieces and working with some smaller spaces, like closets and a pantry. Bron and the installers (Alex, Constantine, and team) did a fantastic job with everything. They were accommodating, professional, and highly knowledgable. Though we met with a variety of flooring companies, Bron won our business with a very thorough and detail-oriented first walk-through, asking questions and offering options that hadn't come up with any of our other prospects. I am giving four out of five stars only because there was very minor damage to one big piece of furniture that was moved, and because communication was a little tricky at a couple of points along the way. But, the overall experience was excellent, and we couldn't be happier with the end result. We would definitely use Great Floors again!
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Mark T.
Date: 2016-12-24 23:36:16
I guess I was just one of the "lucky" ones whose experience with Michaels was less than steller. I'm not going to rant so I'll just say I don't believe we were treated 100% fairly when we had to have newly laid carpet replaced because it had factory flaws. The second installation went OK but there was an opportunity for the Michaels to ensure complete customer satisfaction, but instead they decided to make us feel like we were unreasonable. We enjoyed the people, but their professionalism is lacking. We probably won't be back.
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Nicole C.
Date: 2019-02-07 16:17:02
Ok selection, the showroom is kind of crowded and the showroom is hard to navigate on your own. Pricing is listed but no info provided about installation (none posted any way) I came in to look at floors to redo my whole home. The lady who greeted me seemed put out by my asking for help I said I didn't know where to start but knew I needed something pet resistant she pointed me in a direction walked me over told me vinyl would be an option but said she didn't like vinyl, she offered no assistance past that. She walked away and said I'll be over there. We were the only ones in the entire store I felt like I was bothering her by asking for help. If someone comes into a place lost but knowing they're going to be doing a large project you think the company would be eager to close the sale, instead I was ignored and left confused. I walked out 5 minutes later she asked no questions just said have a good day.... frustrating experience to say the least.
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Susan S.
Date: 2014-08-08 03:49:33
Had the exact same experience as E and A L this summer only our salesman was Steve. I walked away because if a merchant is rude in taking an order, what can you expect when it is time for installation. Found another vendor and so far, the service has been terrific.
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FAQ About Great Floors — Based on Independent Research
What materials can I order a countertop from Great Floors?
What types of spaces does Great Floors fabricate countertops for?
What shapes of kitchen countertops does Great Floors fabricate?
What countertop design styles does Great Floors most often implement in Vancouver, WA?
What is the service area of Great Floors?
What types of clients does Great Floors work with?
Does Great Floors have its own countertop fabrication facility?
Does Great Floors offer any discounts on countertop fabrication in Vancouver, WA?
What is the price category of Great Floors in Vancouver, WA?
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Great Floors?
What is the fabrication and installation timeline for a countertop at Great Floors?
How long does it take Great Floors to prepare a quote for countertop fabrication and installation?
Does Great Floors offer cutouts for sinks, cooktops, or other elements?
What guarantees does Great Floors provide for its work?
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Great Floors. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Contact Great Floors for a Free Estimate
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2200 NE Andresen Rd Ste A, Vancouver, WA 98661