Granite Transformations of Denver
since 2003
Examples of works performed by Granite Transformations of Denver
Get a free estimate:
About Granite Transformations of Denver
total score
Exact value: 17.268519 out of 100.
Do you like custom furniture? Stone countertops are the best decoration in any room. Natural patterns are unique and look gorgeous. Thus, furniture from natural stone is always a real piece of art. Granite Transformations of Denver is a top-rated fabricator of countertops from natural stone species. Furniture durability and resistance to heat are guaranteed. Materials are processed, keeping in mind their physical features. Workers fabricate tabletops of any size and shape after taking measurements on site. Designers help select matching patterns. The countertop installation service is included in the service pack.
Customer Feedback Score
reviews: 65
YELP
reviews: 45
reviews: 25
CoCo
reviews: n/a
Mystery Shopper Report
Staff friendliness
Staff Expertise
Company Age
Own Office
Own Production
Veterans Discount
Production time
Deposit Level
Quote Time
Affordability
Company services
Kitchen
Bathroom
Outdoors
Commercial
Fireplaces
Sill rail
Contact Granite Transformations of Denver for a Free Estimate
5480 W 60th Ave Suite C, Arvada, CO 80003
Additional benefits of Granite Transformations of Denver
Delivery
Assembly service
LGBTQ+ friendly
Credit cards
Accepts Credit Cards
Private Lot Parking
Open to All
Wheelchair accessible entrance
Wheelchair accessible parking lot
Repair services
In store shopping
Kitchen & Bath
Building Supplies
Kitchen remodeler
Bathroom remodeler
Countertop store
Granite supplier
Marble contractor
Marble supplier
Service establishment
Reviews about Granite Transformations of Denver
All (55)
Google (10)
Yelp (45)
Ryan Meneghin
Date: 2023-05-14 16:21:22
Juliette and Josh were very helpful with the process and friendly. The kitchen counter tops look amazing and we are very happy. I’d use them again for a bathroom project as their counter tops are such high quality and look great.
Read more
Donna Stonebraker
Date: 2018-03-03 19:24:00
Love the material selection. The folks that work for Granite Transformations (aka Trend Transformations) are super .. from the sales folks to the installation 'guys' Also used their plumbing contractor and he was great!! I've had my kitchen done (5 years ago approx.) and just recently 2 bathrooms. Would recommend this process to everyone. There isn't a thing I'd suggest for improvement ... it was all a great experience !!
Read more
Dailene Erickson
Date: 2023-08-02 19:22:01
Josh is amazing and works with all the expected and unexpected measurement and plumbing issues with a renovation with his clients. The work is amazing, the quality superb. They did my kitchen and my bathroom and were recommended by a home inspector.
Read more
Matthew Gonzalez
Date: 2023-10-20 01:58:39
We bought a house in June. We loved the place but we wanted to redo the kitchen. They had done my friends kitchen and did a nice job. The initial consultation was great the installers and measures were on time. The project was done in the amount of time they said it would be and the new counters and cabinets do look great. So why the one star? They installed the wrong backsplash. The work was good quality but it was the completely wrong color. When I talked to them about they said they'd take care of it and get everything rescheduled to come replace the wrong backsplash. The salesperson admitted she was at fault. She had written the wrong color on the order form Weirdly they told me the price of the replacement would have to paid for by the salesperson. We told them we still wanted the original color. They then told me they don't make that color anymore so sent the same salesperson back out and we picked out a backsplash similar to the original we picked. They told us they would call to set up the measurements. That was 2 months ago now. I have emailed and called and they have said they'll get it set up but then no one calls. Essentially it feels like they are sticking us with a backsplash we don't want when they admitted their mistake. It doesn't look horrible but it's not what we paid for. After the installation they left the electrical sockets just hanging out and after the plumber the sent out to rehook up our water our filtered spigot didn't work correctly and the water line for our refrigerator was damaged and we had to replace it. They did send someone for the sockets. The quality and price are good but if you have any problems that will cost them money they quickly become unresponsive and don't want to follow through on their promises. If you use this company make sure you are home to oversee the installation cause once they have your money you get what you get.
Read more
Michael Bruntz
Date: 2024-10-28 22:36:16
The initial install went well. After 3 years side pieces started to fall off. We applied for the warranty and was told under the 5 year warranty "poor installation" is not covered under the warranty. So how that reads to me, no matter what happens they can blame it on "poor installation". They sent no one out to look at the issue. For good customer service and to back their installation you think they could have sent someone out to take 30 min to fix. I would never do business with them again.
Read more
Ann Brooks
Date: 2022-11-10 23:15:07
I have used Granite Transformations in the past for my kitchen remodel at home. When it was time to remodel the kitchen at my office they were my top choice! Juliette helped me through the choices, Josh did the measuring and David & Devin installed the job. Melissa also helped made the job run smoothly the day of the install and with the paperwork. Everyone was was so helpful, knowledgeable and made the whole experience wonderful. My countertop and new sink are beautiful and a really nice upgrade to our office. I highly recommend Granite Transformations for your home and office!
Read more
Margie Hutton
Date: 2021-04-20 19:06:40
What a nightmare. I would think twice before using Granite Transformations. Remodeling your home is supposed to be a good experience, for us it has been the worst experience. We were told if they had to put a seam in the kitchen counter top we wouldn’t be able to tell where it is, not true the seam is noticeable and raised. They installed the kitchen, and half the counter top in the main bathroom, where supposed to come back the next day to finish but since they installed the wrong counter top and wrong color sink in the bathroom they didn’t come back the next day. This left us with no water in the main bathroom because they didn’t drill the hole in the counter top for the faucet and the kitchen unfinished. It took them 2 weeks to come back and finish the kitchen and per my request drill a hole in the incomplete/wrong bathroom counter top so we could put in a faucet. They ordered the wrong size and color sinks for our 3 bathrooms twice. They lack communication you have to keep reaching out to them to find out what is going on. It took them 4 weeks from the initial install date to complete the project and were not willing to compensate us in any way for the inconvenience and stress they cause our family.
Read more
Debra C.
Date: 2023-11-21 21:12:08
I waited a couple of years to post this, because while I wasn't happy with the experience, I dealt with the issues. However, now that I've had to pay another contractor to fix Granite Transformations' rigged-up installation, I decided to speak up and warn other homeowners. $10K worth of counters were installed in my home. They did the cut for the stovetop, and independently decided to change the positioning of the appliance. I was home during the install - right there in the house - but no one asked me if the new positioning would be acceptable. It was not. It placed the stovetop nearly out of my physical reach. So instead of pulling out that slab section, and starting over with a new one (as they should have), they cut the wrongly-placed hole larger, moved the stovetop back where it should have been, and patched the now too-large opening with a strip of counter material. It looked terrible and the stovetop was only supported on three sides by the countertop. Two years later that patch all but fell off into the cabinet below. I had to pay another contractor to reinforce it from beneath. It still looks terrible, but now the strip isn't falling off. Don't use these folks. And if you do, as an aside, don't use their loan company, EnerBank. EnerBank is as mis-leading as they can possibly be regarding their "interest-free" offers. Good luck.
Read more
Linda Lenway
Date: 2021-09-20 19:20:10
Granite transformation put in counters in my house in 2018, I spent all of 2019 calling and trying to get things fixed. First they did not cut the whole for the faucet I had and when the guys came to put it in that's when it was discovered. They said, "Just call and they will get a new faucet for you". Not. I called every week and was told that 1. they were the new company not affiliated with the old one. 2. I would need to buy the faucet. 3. someone would get back to me. After almost a year, they finally sent out a faucet to put in and the service guy didn't do it right as a second pipe was required under the sink. Did find that out a few weeks later when water flooded the cabinet and we had to call in a plumber who showed me what wasn't done and that cost me $800 more. I definitely would not recommend doing business with them.
Read more
Collin Miller
Date: 2022-05-26 02:59:22
Juliette fed us all the wrong information. She had the quote screwed up, measurements off, and misinformed us on the timeline. We where told a one day install and that the project would be completed in January or February which was 4-5 months after signing the contract. We just finished the project, total of almost 9 months of waiting, over a week to do the install. No one at the office could provide us a straight answer as to when the materials to do our install would arrive. Final product turned out nice, not a good company to deal with. Customer service is nonexistent with Granite Transformations.
Read more
Steve H.
Date: 2025-02-13 16:19:03
Yesterday 02/12/2025 Josh arrived at our home to check an issue with our counter top , a noted peeling on the edge , he scraped it off , was clear tape , totally invisible , have no idea how it got there , we don't have any clear tape ; if you need a counter top contact the Arvada store , Josh will do the job
Read more
Debra N.
Date: 2024-09-10 20:51:42
Josh and his Staff were great. They were professional, polite and went out of their way to get my job done. Due to supplies taking a while to arrive the job was a little long. But if you are willing to work with them, you will be very satisfied with the results. Very happy with my bathroom remodels.
Read more
Randy J.
Date: 2024-04-24 14:59:50
Josh was really great to work with and his crew was very pleasant. Everything that Josh said was to happen did happen, and I got a 10% discount for being a veteran. I would highly recommend talking to Josh and he will get your project right.
Read more
Ann B.
Date: 2021-04-22 20:08:28
From the first call through the final installation of my beautiful countertop I experienced top notch customer service. I was welcomed by Samantha and she answered my questions and set up an appointment for a quote. Courtney came out and helped me choose the best option based on the colors and style of my kitchen. Tom accurately measured for the final installation where Mark and Damias worked quickly and efficiently to install. Gene, the general manager was a pleasure and I give him kudos for having such a great team. Everyone was friendly, knowledgable, considerate and quick to answer any question or concern I had along the way. The job went much more smoothly than I could have ever expected and I can't be happier with the outcome. I recommend Granite Transformations and would give them more that 5 stars if I could.
Read more
Fran C.
Date: 2020-02-01 15:03:58
I was skeptical of having my counters updated but went ahead and contracted with Granite Transformations. Don't waste your time with other companies. Courtney, Glenn and Tom are the best. My counters are gorgeous. The job was done exactly as promised with minimal inconvenience and at the price quoted. I couldn't have asked for better service or nicer folks. Thank you
Read more
Suzanne R.
Date: 2019-11-11 04:50:15
We've had Granite Transformations do two projects for us over the years. The most recent was our bathroom remodel in May of 2018. We are still happy with the results and every day we are pleased with the decisions we made. I thought the experience was good, although it took longer than planned due to the unavailability of certain products from the manufacturer overseas. The customer service was great and we feel this company is responsive when there are issues, which is inevitable with a big project. I did recommend Granite Transformations to a neighbor for their kitchen and they hired them to do the work. My neighbors were pleased as well. I was pleasantly surprised to have received a referral check in the mail a few weeks ago without even asking for it!
Read more
Laura H.
Date: 2018-11-01 01:27:05
I hired Trend Transformations January 2018 for a complete bathroom remodel because they had better prices than 4 other contractors that gave me estimates. They did a fabulous job on everything from helping me design the bathroom making sure the colors in the floor tile, shower and vanity counter blended together well. They completed the job promptly and did a fantastic job. October someone removed my towel bar and put it back loose. I called Trend Transformations because I didn't know what to do and they came out and re attached it properly. I will use them again for my other bathroom and kitchen remodel.
Read more
Dee F.
Date: 2016-08-23 16:28:40
Update 8-23-2016. What a great business. We had dropped a glass on the edge of the counter which resulted in a large chip. I called Granite Transformations and asked how to repair it. I sent a few pictures of the damage. Instead they scheduled a time for a representative to come by and take a look. Adam was here this morning at exactly the scheduled time and repaired the damage (as well as a few other spots) for no charge! As with the installation, Adam was neat and fast - 45 minutes total. Thanks again Granite Transformations, I have and will recommend you to our friends.
Read more
TC B.
Date: 2016-08-13 16:43:24
We loved the work in the kitchen so much that we invited Granite Transformations back out to bid on bathroom work for our two bathrooms. Once again Shireen was a fantastic helper in selecting the best palette and working with us on what we wanted (which included floor to ceiling granite in the shower as well as a granite ceiling). As with the kitchen the installers were great guys, got the work done quickly, and cleaned up after themselves. They installed a tile shower pan, sleeved the tub, and installed granite surrounds in both bathrooms (including the ceiling) much more quickly than anticipated. The plumber they work with, Scott, did a great job updating the plumbing and installing new fixtures with minimal demolition. I recommend Granite Transformations for kitchen and bath work!
Read more
Frances C.
Date: 2015-06-25 17:55:26
Absolutely outstanding company and service. I worked with salesman Kyle See who came and advised me and explained the process of installing new counter tops in advance. He was extremely informative, patient and flexible time-wise. I ended up going with his exact recommendations. The process is: a guy comes in and does detailed measuring--a precise complicated process, then a couple of guys come and install; then a plumber comes (sometimes the next day) to complete installing the sink which was included in the overall price. The plumber who came was described as "the best plumber in the world." All the work was done on time and absolutely seamlessly--no problems at all. The workmen are extremely polite, professional and hardworking--minimal noise, and no mess at all. I have been so impressed by this company that I will definitely ask them to do another kitchen because they also make cabinets. The pricing is modest compared with astronomical prices being charged for even minor remodels. The company is a franchise and so I want to stress I am writing this review for the store on 60th Avenue in Arvada. I also went in person to the workshop to explore different color options in the show room--it's nicely done. I ended up going with what Kyle originally suggested and have received numerous compliments. I am more than satisfied and SO grateful. Thanks so much to all who contributed.
Read more
Karen S.
Date: 2015-04-14 01:15:08
The concept of this company AWESOME! I had my entire kitchen remodeled in just three days and it looks fabulous! Cabinets, countertops, and backsplash! They started work Morning morning on time and finished up Wednesday afternoon without any hiccups. I can't say enough about their professionalism. JOB WELL DONE!
Read more
John N.
Date: 2014-10-06 20:59:22
I felt compelled to write a review of the Arvada Granite Transformations after reading the comments. We had them update our kitchen and 3 bathrooms. From the start, meeting with Sharine for the design and quote, to the installation crews, and the follow up of a few minor items with Kyle, our experience was nothing but extremely positive and satisfying. I understand that there was a different franchise operation opened in Broomfield that has since closed, due to poor workmanship, but the Arvada operation is top notch in our view. We did not change the footprint of any of the rooms updated, except we did replace a tub, and tear out a tub and install a custom shower. The remainder of the work involved the countertop overlays and the refacing of all our cabinets. The crews showed up when they said they would and the work was completed efficiently. In our case, Granite Transformations provided a quality update of our kitchen and 3 bathrooms that was less expensive than a remodel!
Read more
Sharlene C.
Date: 2014-09-10 19:22:35
Granite Transformations in Arvada, Colorado installed a kitchen counter top and backsplash in our home. The countertop turned out beautiful but there were a few cracks in the backsplash. When I contacted them, they were prompt to address the problem. It was repaired in just a few hours and were so kind, courteous and friendly. It was so nice to be able to explain my problem with people who speak English. If anyone is thinking of having these countertops installed in their home I would strongly refer them to Granite Transformations in Arvada. This company does honor customer satisfaction which is rare these days.
Read more
Gary K.
Date: 2014-07-25 19:57:47
We used Granite Transformations to redo our kitchen countertops and were extremely pleased with them. They arrived on time for appointment to measure. They gave suggestions on how to make the best out of our kitchen. They came when promised to install the counters and finished in one day just like they said they would. The thing I like best about their product is you don't have to seal it and it looks great. We're remodeling another kitchen and are looking forward to working with them again.
Read more
Steve M.
Date: 2014-07-25 14:55:27
Granite Transformations of Denver remodeled 2 bathrooms and the laundry room in my 30 year old home. The sales team (Ryder) was excellent and very responsive. One bathtub was removed and two new shower pans were constructed. We used the Granite Transformations material to surround both new showers and the counter tops. We used other ceramic products for the backsplashes and the floors in all three rooms. The combination of materials were very impressive. The installers, plumber and tile setters were efficient and very professional. Job was completed as promised. We had a couple of call backs for minor fixes which is not unusual for a project of this scope. Repairs were done quickly. We have received numerous compliments on the work and are planning to redo the remaining bath soon with Granite Transformations.
Read more
Jennifer P.
Date: 2013-07-08 01:58:52
Beautiful products! Everything went very well and this was our 2nd experience with Granite Transformations. The countertops, sink, island top, and vanity look perfect! I would recommend this company to all my friends and family. I think our cabinets will be next!
Read more
Matt N.
Date: 2013-07-03 20:54:12
I did my homework. Their product is more expensive than the cheapest slab granite but considerably less than high end slab granite. But you also have to consider you are comparing apples to oranges. For me their product is far superior as it is sealed and maintenance free. Our entire project was seamless from the initial consultation with Juliette to the final installation of our kitchen counters, bathroom counters and new shower enclosure. I will be hiring them for our next project at the cabin. Can't wait!
Read more
Jeff R.
Date: 2012-04-27 19:33:13
We contracted Granite Transformations to do our kitchen countertops. Top quality people there from step one to completion! The process went smoothly with only minimal issues ever coming up, the countertops were measured wonderfully, and the finished product is flawless! Would recommend them to anyone!
Read more
Bart C.
Date: 2019-06-29 15:26:15
After a slow, frustrating start (they went through a major ownership/management change, they told me), I was generally very happy with the work that they did on my kitchen. Tom did most of the hands-on work and I thought his work was excellent--I couldn't be happier with the way it looks. The other workers did a great job too. All were friendly and professional. I am a little disappointed in the new low-flow faucet that was installed (subcontracted out). However, I can live with it. Again, overall, I'm very happy with my new kitchen.
Read more
Amy D.
Date: 2017-04-21 17:55:00
My experience with GT was very easy, professional and - best of all - the results look great. I'm remodeling my townhouse for rent. I put a request form through the GT website and someone reached out in the next day or so to set up the initial consult. I worked with a man by the name of Ryder and he was punctual, polite, professional and fun to work with. He explained the process very well, offered a quote, and was very low-pressure. No pressure, really. I went ahead with the bid and scheduled work. Here's how the process went: 1) Day 1 - guy came by and measured my counters so they could create the overlay template 2) About 4 or 5 days later some other guys came over to do the install 3) The day after that, the plumber came to plumb the sink. That's it. I am THRILLED with how the new counters look and the price was very reasonable. I would recommend them or use them again in a heart beat.
Read more
Marie G.
Date: 2014-09-11 00:13:32
Not sure why all the hate- I heard about GT from my neighbor who was very happy about the work done at his house. My experience with them was much different than what I have read- prompt, professional and affordable (kitchen counters and backsplash). I would recommend them!
Read more
Steve F.
Date: 2013-08-26 17:12:31
We just had our main bathroom taken care of with a bit of granite. Everything was taken care of, as estimated & very attractive. When the kitchen is due, which is soon this is where we will go.
Read more
Connie F.
Date: 2019-02-26 17:10:47
On my 3rd call for Warranty work, I was able to speak with Courtney - she was great! Immediately scheduled someone to come out the next week for repairs. (Not sure why my previous 2 phone messages were never returned). The workman they sent was very personable, and worked quickly to fill in some of the 'holes' in my counter tops, as well as repairing the corner edge - see picture attached. I'm happy with the repair work completed. Still have minor little pits - clearly excluded on the Warranty. Overall, still not happy with this product.
Read more
Bill S.
Date: 2018-03-23 15:21:22
Good work by countertop group, but they sub out the plumbing. Job was not completed. We have waited 2 months since original installation for plumbing to be completed. Trend does not seem to take responsibility for their subs. Hope it gets resolved soon.
Read more
Joanna B.
Date: 2016-07-31 15:07:55
Our counter, backsplash and cabinets turned out great. The only problem was my lazy susan doors. They didn't make the doors right. It took months for them to try to resolve the issue, but they never fixed it right. Nobody from management EVER contacted us. They told us they would not charge my credit card for the full amount until everything was finished. They lied. They charged my card for the full amount and then it took me calling over and over again to have my cabinets fixed right. That never did happen. The worst part is that Granite does not send anyone over to make sure the work is done right and that the customer is satisfied.
Read more
Linda R.
Date: 2019-01-15 03:02:46
While we love our new kitchen that was installed last winter by Trend, our bathroom vanity issue is another story. When Todd first started the company back in 2004/5 we had them install a new top on our bathroom vanity. The top was manufactured with sea shells imbedded into the surface and it was a beautiful addition to our bathroom. Fast forward ten or so years...we generally attend the Colorado Home and Garden Show and Granite Transformations (original name for this business) is always in attendance with a booth there...the tops there are nice and smooth, ours was rough feeling. We discussed this with a sales rep and were told that the type of surface we had was discontinued due to the shells deteriorating over time and that our vanity top should be replaced under the original warranty. When we decided to have them replace our kitchen countertops and add a new backsplash, we were told that our vanity top issue would be addressed and replaced under warranty...Great!! Well, no, because we have called and visited the showroom over and over and we get absolutely NOWHERE with them. No one will return our calls and all of the sales people that we have spoken with are no longer there, including the installation manager Adam. Conclusion: they have a wonderful product with a warranty that they will not uphold and absolute zero customer service...the only reason they got 2 stars is because of the product. We even referred my husband's sister to them and she had her kitchen counter tops replaced as well...of course this was before we knew about the poor customer service. Ridiculous to have to keep calling and calling and still get nowhere.
Read more
Dennis R.
Date: 2024-12-21 00:21:40
Never given a copy of contract and when we notified them that we wanted to hold off until spring they said we canceled past the 3 day period that they said was in the contract... charged us a $2200 so called restocking fee. I think I will follow up and file a small claims suit... we called to get the contract and money sent to us and no one responded
Read more
Dani H.
Date: 2024-09-05 22:03:15
Do NOT use this company and if you book through Lowe's make sure they are not your installer! Full review to come. Complete crooks.
Read more
Collin M.
Date: 2022-05-26 03:11:57
Juliette fed us all the wrong information. She had the quote screwed up, measurements off, and misinformed us on the timeline. We where told a one day install and that the project would be completed in January or February which was 4-5 months after signing the contract. We just finished the project, total of almost 9 months of waiting, over a week to do the install. No one at the office could provide us a straight answer as to when the materials to do our install would arrive. Final product turned out nice, not a good company to deal with. Customer service is nonexistent with Granite Transformations.
Read more
Hannah M.
Date: 2022-03-22 20:56:19
Scheduled an appointment for an appraisal. Received a call yesterday to confirm time - did not show or call! Forget this! When you call no one answers. Really?
Read more
Taliah M.
Date: 2021-12-22 16:17:59
Communication has been extremely poor. It was easy enough to get our first consultation scheduled, but when I emailed and called (multiple times, at multiple times of day) the week before the appointment to get it rescheduled, I couldn't get ahold of anyone. Finally, the day before my appointment, I got a call from GT but not to return my phone call; they were calling because THEY needed to reschedule. Apparently they do not read emails or listen to voicemails, because the lady didn't know what I was talking about when I said I've been trying to reach someone. Anyways, we rescheduled the consultation to this morning at 8 AM. I even got a call from the place yesterday, confirming my 8 AM appointment. Finally at 9 AM the consultant showed up. He was a nice gentleman but he explained he understood 8 was when he was supposed to leave his office, not show up here. I didn't really have time to START the appointment an hour later so I unfortunately had to send him away. However, with how completely disastrous just the consultation scheduling has been (and reading similar reviews), I think I've saved myself a ton of headache by not working with this company.
Read more
Chuck B.
Date: 2021-06-08 22:15:39
Terrible company and customer service. I did not have a great experience with this company. First off, it took 3-4 months to get the installation complete. I get places are super busy nowadays, but I spoke with their sales lady in mid-March and she all but guaranteed me it would be done before June, which I made clear when we talked. Low and behold, they call a week later to schedule and the earliest is June 7. Okay, not the end of the world, but still a little annoying. I finally had the install done yesterday and there were a few issues. They were supposed to be at my place around 1000 and didn't show up until noon. No text/phone call or heads up when they would be arriving. I had to leave and run a few errands and showed the installer where the new faucet was. He said no problem and I thought he was going to hook it up. When I got home about 4 hours later, they were already gone and the faucet wasn't hooked up. I called prior to coming home to get an update and I was sent directly to voicemail and never given a call back. I also saw that they left my old kitchen sink on my patio and didn't even have the decency to throw it away. I always expect my place to be left in the condition it was found and it was found with running water and no sink on my patio. The countertops look good but I will never use this company again. I would've used a different place knowing what I know now. Screw these people...Cheers.
Read more
Margie H.
Date: 2021-04-20 18:57:43
What a nightmare. I would think twice before using Granite Transformations. Remodeling your home is supposed to be a good experience, for us it has been the worst experience. We were told if they had to put a seam in the kitchen counter top we wouldn't be able to tell where it is, not true the seam is noticeable and raised. They installed the kitchen, and half the counter top in the main bathroom, where supposed to come back the next day to finish but since they installed the wrong counter top and wrong color sink in the bathroom they didn't come back the next day. This left us with no water in the main bathroom because they didn't drill the hole in the counter top for the faucet and the kitchen unfinished. It took them 2 weeks to come back and finish the kitchen and per my request drill a hole in the incomplete/wrong bathroom counter top so we could put in a faucet. They ordered the wrong size and color sinks for our 3 bathrooms twice. They lack communication you have to keep reaching out to them to find out what is going on. It took them 4 weeks from the initial install date to complete the project and were not willing to compensate us in any way for the inconvenience and stress they cause our family.
Read more
Deborah P.
Date: 2021-04-06 04:00:23
Had a sales rep show Wasn't even in my house 15 min Didn't measure Showed a few samples The lady rushed out due to her kids and dinner Wow Still no estimate was ever sent
Read more
Karen S.
Date: 2020-11-05 22:22:42
Sales rep. Steve F. came over to give us a quote for a cabinet refacing in November. We were told it would take one hour. He stayed for 3.5--much of it was him telling us about his health problems. We were annoyed it took so much of our precious time and that we were told it would only be an hour (Steve cannot stop talking). At the end when we asked for the quote he said "Oh no you need to come to our showroom before I can give you a quote. I need to show you samples." All the other companies brought door samples with them. We told him we didn't want to drive an hour to go to the showroom. He insisted it was the only way and we needed to see their beautiful showroom. We reluctantly drove to Arvada to see the showroom. It was ok but totally unnecessary. The door samples would have been fine. We wasted another 4 hours on that trip. I emailed and phoned Steve 6 times asking for our quote over the next 4 months and Steve said he would send it in 24 hours but never did. Finally I got a hold of the accounting office who apologized for Steve and they gave me a quote over the phone based on the # of openings we had which is all they needed to give a quote. I am angry that we wasted 8 hours of time with Steve. when we were promised we'd get a quote after an hour in person visit. The quote was $2,000 more than the other company we chose (Custom Classic Cabinetry) and that was using the RTF (plastic doors) which look very fake. We love the company we chose which has gorgeous real wood doors and outstanding customer service.
Read more
Larry W.
Date: 2020-09-17 01:23:57
Working with Courtney was terrible. She is unreliable, forgetful, scattered, and unprofessional. I started this process back in April. I eventually abandoned this company after getting ghosted by Courtney yet again. Courtney was initially responsive, eager to get their crew working during the lock down, then ghosted. She said some personal issues had delayed her responses. Fine, I get it, but working with her did not get any better from there. In May, I asked if I could work with someone else and was told that everything had to go through Courtney anyway. I had no choice but to stick with her and would get bits and pieces of my questions and bids completed over the next few months. She was constantly forgetting something or leaving something out. I never got a complete bid and I was told I would be getting a 20% discount, but their prices in her partial quotes did not seem to reflect any discount as the prices from other Yelp reviews is even lower than her quote, which contained mathematical and spelling errors. It was very frustrating to have to try so damn hard to work with this company which only has meh reviews. This whole process drug on and on and on, with us never getting a complete quote or any further correspondence from Courtney.
Read more
Thalia M.
Date: 2019-02-07 01:16:38
Unprofessional work and terrible customer service. The company told us our project would be completed in 2-3 weeks, and it was not finished for over 4 MONTHS. There were many issues with items not ordered correctly, actual materials different from samples, contract was vague and did not include items discussed and promised by the salesperson, and we were then told we would be charged more to include. Any time we made attempts to call we had to leave a message and the call was often not returned for two to three weeks. Then when the project reached "substantial completion" from the company perspective we were called multiple times per day by someone demanding payment. There were still many major items incomplete. We found it extremely aggravating that when we wanted some communication on progress of the project, we could barely get a call back and then when it came time that something was wanted from us we were being harassed multiple times per day with calls demanding payment.
Read more
Irene R.
Date: 2018-09-12 22:25:48
In June I called to get details and have a consultation. On June 13th we had the salesperson come to our house. She showed us a few countertop options even though we were told there would be many options. We had countertops done in our kitchen, half bath, master bathroom and tub, and main bathroom. Total cost $7,214 On June 21st they came to measure. On July 30th they installed. Today is September 12th. We have not received a follow up call, email, or even a letter by regular mail to ask how it went or to even thank us for our business. Nothing at all! Well, here's how it went. Installation The kitchen island was measured incorrectly. As a result, the installers had to completely bust the tile countertop and place new counter over the broken counter. Hope that stands the test of time! Our kitchen sink and master bathtub have extremely visible seams. Not kinda visible, but very visible. Our master bath counter and tub have so many missing areas in the mosaic that you can see right through because of these defects. It's just see through! Ugh! After the installation, we opened the drawers and were shocked by the thick dust covering everything! This should have been communicated because we would have been more than happy to remove the drawers. As a result, it took us hours to empty and clean everything in the drawers and the drawers themselves. In addition, I placed everything back under the main bathroom sink. My son then used the sink and there was water pouring out everywhere from under the cabinet. Most items were ruined. My husband had to install the drain because that was completely missed. Since they were here all day because of the mess up with the kitchen island, they rushed through the master tub and did a horrible job. We've waited over a month to discuss this with someone assuming since they took more than $7,200 from us they might want to know how it went or at least thank us for our business. But nothing. Absolutely nothing. This is a franchise and I highly suggested you go to a different franchisee because this one could care less.
Read more
Kim F.
Date: 2018-07-25 04:09:58
The initial meeting in our home for a consultation was great. The salesman was very professional and new his product. Fast forward a month (the week of install) and we could not get anyone to call us or to return our calls to verify the installation. The installers did show up on the 12th of July as scheduled in May. As they proceeded to tear out my old materials, the office staff called to inform me that my shower accent was on back order. Since we ordered the same materials for the kitchen and the bathroom I had to ask if my kitchen was going to be finished. She had no idea what I was talking about and had to call her boss and call me back. She called 30 minutes later to let me know that both my kitchen and 2 bathrooms were not going to be finished due to the backordered items. I informed her at that time that had I known that was the case we would have waited to install.They also ordered the wrong sinks for my 2 bathrooms...nothing has gone smoothly. It is now 12 days later and I have had 0 updates as to the status of my"backordered" items. I have left 2 messages this week asking the status and to please give me a call. As of today I have 2 bathrooms and a kitchen that are unfinished and multiple calls that are once again not being returned.
Read more
DC B.
Date: 2017-07-17 20:02:24
We had been looking to redo our upper kitchen cabinets for quite a while. Very sorry we ever heard about these people. Steve started our process in January. Kyle came on board in March as Steve was out. Quite a bit was "left out" during the shift of people. We were shown a sample cabinet (Natural Hickory) that would work with our kitchen. Three days (Friday) prior to install, we got a call that the cabinets weren't ready.. It was another month before they would be. Meanwhile I had emptied all my cabinets and was living with everything in my dining room. When they finally came to install (end of June) our cabinets are all wrong! Spoke with Adam who checked around and basically told us this is what you ordered and we will come back and fix the one side after you pay us. Sorry--we will pay after we are happy. It is the middle of July and still not resolved. For anyone reading this, this is a very short version of this process. If you're interested in hearing the full version feel free to get in touch with me. Because quite frankly, I made a mistake and I wouldn't wish this company on my worst enemy.
Read more
Ashley V.
Date: 2016-07-02 23:36:16
We have been looking to get our kitchen done for some time now. The sales rep Steve came and for 3 plus hours he told us about his health issues. I worked in the medical field and he was asking me a ton of questions about health related issues. I just want my kitchen done! We decided to go with them and Steve called 2 times saying he was going to be close to 2 hours late for our signing of paperwork. I'm guessing that my time is not important. Steve then told us that "hey if you don't want to do this job then you can find someone else" no Steve I just want you to give me respect and show up on time. I walked away from that conversation feeling that my time is not important. It makes me wonder how the install is going to go? Can someone call me!!!
Read more
Brittany V.
Date: 2013-05-26 00:20:06
I needed to have granite installed in my kitchen and bathrooms and wanted to get a few quotes. Initially, everything was great. I had great treatment and all of my questions answered in the showroom. They showed up to our appointment for measurements and they were on time and efficient. The deal breaker was the quote. The project for my kitchen and bathrooms was estimated to cost TWICE the amount of another quote I had which was for real granite! What the what?! In real numbers, I paid $4000 to hire a company that installed quartz and granite. Granite Transformations quoted me at $7800. That is insane. Do your homework. Chances are you can get it for less somewhere else.
Read more
Lloyd P.
Date: 2013-05-21 16:22:58
I was going to get my kitchen done and saw adds in the mall for Granite Transformations, It seemed like a pretty good idea. And according to them, it is cheaper as you don't have to tear out the original counter. (Hence you save some). Contacted the Office in Denver, they sent over a salesperson (Steven) to take the measurement and give an estimate. The estimate was more than installing real granite, but I succumbed to the designs they had and decided to go ahead with them. I asked them to give me a few days to think about the price as it was more than the real thing. Eventually I decided I was going to go for it but I would try a smaller area first (bar-top) to check out how it would look before I broke the bank on the complete kitchen counter installment. Visited their office in Denver and told them what I was thinking, they said it is fine and no job is too small for them and they will have to make some adjustment with the delivery date and get back to me about it. 2 months have passed, called them up, haven't heard back.... I think, I was lucky. I didn't make any initial payment. Also found this link... hope this is helpful for few of you out there. http://www.pissedconsumer.com/reviews-by-company/granite-transformations/beware-of-granite-transformations-20100822195237.html
Read more
Sean M.
Date: 2013-04-18 17:13:35
We were looking to remodel two bathrooms and our kitchen. We met with Juliette and were told we'd have a proposal within a few days. A few days passed. I called and left her a voice mail and asked for an update on the proposal. She didn't return my call and hasn't bothered to provide us with a proposal. Waste of time.
Read more
Matthew A.
Date: 2010-11-29 19:27:52
I give it one star for the product. But the product's no good without the service. When my wife and I decided to remodel our kitchen we went to the GT showroom. We found a product we liked and scheduled and in-home consultation. That was well over a month ago. We still have not gotten a written quote. And, what he verbally quoted over the phone was $100/sq ft!!! Despite the cost we wanted to go forward. We called the sales guy (Colby) several times and he kept saying that the bid was coming. It never did. What really stinks is that the franchises are set for particular area, so if you live in Denver...you're kind of stuck with these knuckleheads.
Read more
Contact Granite Transformations of Denver
for a Free Estimate
Choose the Way That Works Best for You!
5480 W 60th Ave Suite C, Arvada, CO 80003