Granite Plus
since 2019
Examples of works performed by Granite Plus
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About Granite Plus — Ranked №6 Countertop Fabricator and Installer in Lowell, MA
total score
Exact value: 60.881225 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Granite Plus, founded in 2019, ranked number 6 in Lowell, MA in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Granite Plus among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Granite Plus: Total Score & Key Ratings
The Total Score of 60.88 out of 100 achieved by Granite Plus in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Granite Plus has a rating of 4.8 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.01 out of 5.
You can read detailed information and evaluations from our independent research of Granite Plus’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Granite Plus directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Granite Plus
Granite Plus fabricates and delivers countertops from granite, quartz and marble of high quality. The company’s staff has huge experience. If you appreciate individual approach, Granite Plus is an ideal variant for you. This company is a member of the Northeast Builders and Repairers Association. The most important thing for company’s managers is customers’ satisfaction. Its designers can create any project for you or offer you a standard variant of countertops if you have no ideas.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
Customer Feedback Score
reviews: 129
YELP
reviews: 16
reviews: n/a
CoCo
reviews: n/a
Mystery Shopper Report
Staff friendliness
Staff Expertise
Company Age
Own Office
Own Production
Veterans Discount
Production time
Deposit Level
Quote Time
Affordability
Company services
Kitchen
Bathroom
Outdoors
Commercial
Fireplaces
Sill rail
Additional benefits of Granite Plus
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible
Accepts Credit Cards
Bike Parking
General Contractors
Kitchen & Bath
Interior Design
Granite supplier
Bathroom supply store
Countertop store
Kitchen remodeler
Kitchen supply store
Marble contractor
Stone supplier
Reviews about Granite Plus
All (32)
Google (16)
Yelp (16)
Al Dirsa
Date: 2024-02-14 20:32:58
My thanks to Lucy Ferrara and the installation team. Lucy help pick us out what we wanted and the installation team were perfect gentleman and did a great job.
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Tim Maghakian
Date: 2024-05-18 21:47:51
Almost was ran off the road due to such aggressive driving by 1 of thier drivers today, which is very unprofessional. He then proceeded to lay on the horn and flip me off. I wouldn't go to this place with the attitudes and vibes I get from thier employees and if thier driving is like thier work it must be a disaster.
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Anthony Diberto
Date: 2024-10-15 21:18:15
Granite plus was quick and timely from template to install. They texted and emailed me with updates and for scheduling. They were very communicative. The install when great. Everything looks absolutely perfect.
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Michael Hamel
Date: 2024-06-27 20:08:07
Granite plus is a top notch business! It has an outstanding selection of quartz, granite and other types of stone. Extremely helpful in the selection process, with on time delivery and installation. They were friendly, neat and left no mess!!! I would recommend them to anyone!!
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Suzie Riederer
Date: 2024-10-07 15:52:40
We had our kitchen counter tops installed with Granite Plus back in 2020 and since that was a great experience, we went there for some bathroom vanity counter tops when we needed them this year. From picking out what we wanted through templating and installation, everything went smooth and it looks great. We found all the staff great to work with and would definitely use them again. I also refer them to all our friends :-)
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Maureen AuCoin
Date: 2024-10-07 18:40:33
It was incredible how easy the process was with Granite Plus. I expected it to be weeks to get our new countertops. We had them measured and installed in less than 2 weeks. The staff were also fantastic and the price was less expansive than other companies we looked into. Highly recommend!
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Christine Sierra
Date: 2024-10-07 18:47:10
We are thrilled with the work and craftsmanship of our Quartz countertops from Granite Plus. We had a few hiccups in our renovation and the team at Granite Plus graciously rescheduled our install, more than a couple of times, to accommodate our needs. Adriana and the staff were amazing.
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Andre Boucher
Date: 2024-10-23 13:39:49
We have been using Granite Plus for houses we build since 2021. Brandon has always been friendly and professional. The installers go above and beyond to make sure everything is done right! We have had great experience using Granite Plus and would highly recommend them.
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Anabel Egea Flynn
Date: 2024-12-10 21:58:48
I love my bathroom counter and seat! This is the second time I have worked with Thalita and she is great! Knowledgeable and very responsive. We were able to find a beautiful remnant so I could stay within budget. The first time we worked together was for our kitchen and that whole process was fantastic as well! Every interaction w Granite Plus was great! From sales, fair pricing, scheduling to install! Highly recommend!
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Susan Michaud
Date: 2024-07-03 20:29:19
We were connected to Granite Plus through our cabinet company, universal factory direct. We had an excellent experience working with Brandon Marks. Cabinet company had countertop samples for us so we were able to select what we wanted and they sent over our cabinet layout to Granite Plus. We received a quote pretty fast with the different options we requested. We live out of state and Brandon worked very hard to accommodate our schedule. We are very pleased with our new kitchen and highly recommend Granite Plus. Excellent customer service and affordable prices.
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Cerinda Newcomb
Date: 2024-02-02 20:54:38
Wow! Just had our new countertops and shower seat installed and they are beautiful! Great company to deal with, everyone is friendly and helpful…and we lucked out and had the BEST installers, Nil and Raphael:) Thanks so much!!
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Tisha Hudspeth
Date: 2020-09-26 01:02:58
From the first meeting to final installation, everyone delivered as promised in a very professional manner. From the sales manager, the measuring technician, to the two very hardworking installers, Victor and Phillip, I can’t say enough about this company. The product is lovely and I cannot wait to finish everything else to complete the look.
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R. Dufrene
Date: 2024-04-13 16:45:01
Excellent quality and service. Installation of our quartz countertop was quick and painless. We are very happy with the appearance of Miraggio Silver quartz. Our kitchen required a seam and it was done so well that it's nearly invisible (pictured)
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Thomas Johnson
Date: 2024-04-11 19:03:05
We went to Granite Plus in Chelmsford to have the countertops fabricated for our kitchen remodel project, based on the reviews Granite Plus has received from other customers, and the varied selection of stone available. We have to agree, the reviews were correct, from the showroom experience to the final installation we have been very impressed. We dealt with Brandon in the showroom and found him to be very responsive to working with our kitchen designer, providing estimates and scheduling templating and installation. Today Nil and his crew installed the countertops and did an excellent job. The installation crew was professional and very courteous. The countertops look great. We are very happy with the final results and we highly recommend Granite Plus for countertops.
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Zoie Leavitt
Date: 2024-10-08 22:17:33
The installers were very professional and friendly. They were respectful of our property and worked diligently to get the work done timely. We would highly recommend them.
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Rebecca Kurtz
Date: 2024-05-23 11:57:02
Make an appointment with Thalita! She’s great with selection and layout. I’ve enjoyed Golden Typhoon in my kitchen with a remnant of Nevaska Mist with navy details in a guest bath. The dual sinks look great with striations across the length of the vanity in Fantasy Brown. Just installed was a builder grade for another kitchen with a second granite backsplash and an amazing remnant of Blue Flowers for the vanity.
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denise k.
Date: 2023-11-17 16:15:24
where do I start best customer service friendly staff very efficient.. And an extra Shout out to Isis who came out to my house to remove a scratch would never use another company!
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Terry S.
Date: 2023-09-26 12:38:30
Any trustworthy review should give the benchmarks for the reviewer's judgment. Is this place good? Compared to what? Strawberry ice cream? ...or a poke in the eye with a sharp stick? So, what follows is quick context comparing Granite Plus to the competitors we initially experienced: 1) Home Depot. We initially looked at Home Depot for our kitchen counters. Other than my usual 10% veterans discount, their prices were highest, next only to boutique countertop specialty shops. Also, their timeframe for installation was 12 to 15 weeks. Three months without a kitchen? 2) Lowes. Lowes had a 30% off sale for the type of granite we really liked. So we bought it, paid $1300 deposit. We were excited until 8 days later when we got a call from their installer stating our granite was out of stock and they didn't know when it would be available. This is where it gets much worse. Lowes retails the granite in their flooring section. They farm out the installation to another company, who then sources the granite from a third entity. By now the Lowe's sale was over, and Lowes Customer Service refused to talk to us stating our contract was with the installer. (Not even true, because our credit card statement for the deposit on the unobtanium granite stated Lowes as the source of the debit. Besides, you think Lowes would give up floor space for countertops if they weren't making money?) In short we experienced Lowes finger-pointing all over the place, but no Lowes interest in relieving our order that was now two thousand dollars more than the contract we originally signed for similar granite. We cancelled our order and will never use Lowes install services again. Never. Never. Ever. 3) Various countertop specialty shops. We got several price quotes from a variety of countertop places, all of whom apparently sourced their granite slabs from a third party supplier. I call these shops "boutique" because their prices are thousands of dollars more than available elsewhere. Thing is, granite is granite. It's either polished or not, fissured or not, installed correctly or not. Boutiques sell, I guess, prestige for the extra money. Fine if that matters to you. 4) Granite Plus in Chelmsford, MA. Unequivocally our best experience for every reason that matters. One, they came recommended by Universal Factory Direct in Portsmouth, NH, a source for quality kitchen cabinets at blue collar prices with whom we had a positive experience. Two, Granite Plus owns their own supply yard where you browse the actual granite slab you want to buy...in stock. Three, Granite Plus pricing came in--no, really--two thousand dollars LESS than the Lowes 30% off price for the same quality granite. Seriously. Really. Better than Lowe's sale price. But also understand this, the Granite Plus price for our project would have been even lower by a thousand dollars except my wife fell in love with a high-end slab. (She fell in love with a high-end slob 45 years ago, but that's another story.) Four, a lady escorted us through the supply yard and answered every question with detailed knowledge. She acted like a highly informed guide, not a sales lady. Five, the time frame was way faster than anyone else. Within a week, a template guy was out taking measurements. In less than a week, the installers arrived. Six, the template guy and the two installers were solid. You know, it can be hit or miss on sketchy delivery or service guys. Not these guys. They were decent people who cared about our opinion. Lastly, six, the install is flawless. You can't see the countertop seams, the measurements were spot-on, and the caulking was clean. So...now you know why I added the context of other experiences. If I had just started raving, you'd not be able to trust my review. You wouldn't know how uncharacteristic it is for me to give a top rating. Give Granite Plus (And Universal Factory Direct for cabinets as well) a chance to look at your project. If you're not one of those twerpy people who have no end of last minute changes and unreasonable demands, you won't be disappointed, but you will likely save a lot of money. We did.
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Roman K.
Date: 2022-08-22 12:51:25
Great service - i stopped by first to see the selection of materials and was amazed by the volume of the slabs they had onsite. The owner (i think) showed me around and took her time to explain the difference between materials. After a week i ordered a countertop - the measurement person was scheduled in a week and in another week i had it installed by a professional crew - it only took them couple of hours to install it. Really happy with the price, the quality and the speed they completed the project.
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Brian O.
Date: 2021-05-14 00:47:30
Our installers Victor and Alex went above and beyond! Granite plus worked well with us to get our granite that looks like a low tide scene in our kitchen at our beach house. We love it
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Tishs H.
Date: 2020-09-26 00:52:40
I can't begin to say what a pleasure it was to work with the folks at Granite Plus! Remodeling a home remotely presents a ton of challenges, but countertops were not among them. From my first meeting with Brandon Marks, the general manager, everything went smoothly. I was only in town briefly, but he scheduled a meeting at my convenience so I could see the stone in person. When my kitchen was finally ready for the template, the gentleman who did the final measurements was professional, pleasant, and very easy to work with. When Victor and Phillip arrived just a week later for the installation, I was again very impressed with their attention to detail, hard work, and onsite suggestions. Everything went as planned. The countertops are stunning, and I can't wait to finish up the rest of the kitchen so I can really feel at home!
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Kelly G.
Date: 2018-07-02 21:18:53
What a great experience with Granite Plus! We recently bought a new home and immediately wanted to update the kitchen which we've been renovating ourselves, but knew we needed someone to install countertops for us. After calling around to a few places (with frustrating response times), Granite Plus got back to us immediately and had the lowest price for the quartz product we were looking at. They quickly scheduled an appointment with us to measure for the template, and within just a few days they were ready to install (we expected a couple of weeks turnaround time)! The installation was fast, and the installers were super nice and professional. They did a great job and when we noticed a small issue with one of the seams (which they had mentioned would be there before), they were very helpful and came back to make the fix. The countertop looks amazing and we couldn't have asked for a better experience! Thanks, Granite Plus, for making at least one part of our experience as new homeowners a smooth one! :)
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Amy R.
Date: 2018-05-31 14:33:24
Couldn't recommend a better company to work with. Granite Plus came highly recommended by 3-4 separate sources and they certainly didn't disappoint. I met with Mike Farrell (Sales Associate) and Mike was knowledgeable and gave great insight. Mike walked me through the process and made it easy to make a decision. Pricing was on point and inline if not better than the other places I went. Then Henrique Bertoli came out to do the template. Henrique was super friendly, knew what he was doing and was an absolute professional in making my counter fit perfectly. Just over a week later my installation was scheduled. This crew came in and installed my beautiful counter top in no time and perfectly. Like I said I am amazed at the well oiled machine Granite Plus is. During this whole process Brandon Marks (General Sales Manager) was in contact with me making sure all was going as planned. I literally cannot stop looking at my counter tops. A simple thank you isn't enough and I will make sure anyone looking for Granite or Quartz will know how top notch they are. Granite Plus does what they say and that is impressive!!!!
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Danillo D.
Date: 2016-09-21 22:21:32
Granite Plus installed my kitchen countertops and also my master bathroom. The template technician was very knowledgeable and gave us great ideas on our new kitchen design. The did a great job on the waterfall island, you can't even see the seam! The installers did a great job keeping the place neat and clean! I would definitely use them again for my next project!
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Dave G.
Date: 2016-02-01 16:15:47
Originally we had chosen another granite company to upgrade our kitchen countertops. For various reasons, we chose not to move forward with that particular granite company (located in Burlington), and chose to look elsewhere. We spent a couple of weekends checking in with 8 or so different companies, and finally settled on Granite Plus, and I am so glad that we did. We communicated mostly with Priscilla, who was fantastic. She communicated clearly with us and actually did a price match for us to ensure we were getting the best deal possible. We were also able to go to one of Granite Plus warehouses and pick the exact slab that was used on our counters. We were extremely impressed with the quick turn around time from the time we chose our slab, had it fabricated and installed. The installation went smoothly and the two guys who handled the install did a great job. We love the counters and are very happy with our choice to work with Granite Plus. We will absolutely recommend them to anybody looking to upgrade their counters!
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P P.
Date: 2018-03-30 23:11:48
Update: Gustavo, the general manager, followed up with my concerns with the job they did and happy to report that he made it right by acknowledging some miscommunications and clarified some of the sales and install process to my satisfaction. He even came to my home personally to do the repairs himself of the small chips in the granite. Overall looks good and to our satisfaction.
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Esmail D.
Date: 2017-02-23 02:59:53
We are totally satisfied with Granite Plus. They are professional, reasonable priced, high quality of workmanship and quick turnaround from the time of our accepting the quote and the installation. Their on site installers are also well trained. We would recommend them to our family and friends.
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Cathy S.
Date: 2017-08-16 15:45:12
The price is good, but not the quality. The week after I had the granite counter top put in, I took a jar of mayo and another container from the fridge and left on counter for 5 minutes and this left a deep stain. Spoke with company and sent a picture. They said they needed a picture so they could assess and show up with the right material to solve the problem. Workers that showed up were very nice, but did not have the right material to resolve the issue. Needed to have them come back again. Again, pleasant people, they spent about 10 minutes trying to resolve the problem. Originally they said they would be putting a chemical on and leaving it for 2 days, but did not do. The worker asked me if the company had called to discuss the change in methods. I said no. Stain blends a little better with the rest of the counter, but still there. Do I have faith that I won't have future problems? No, but at some point you just need to move on. Will be taking my business elsewhere in the future.
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L M.
Date: 2023-04-01 18:47:30
This place was referred to us so I made an appointment to look at slabs but my salesperson left before I got there. Another girl showed us around. She tried to answer questions but wasn't sure on some things. Ok understandable. Said someone would call me back tomorrow to go over pricing. No one called. Not a good experience.
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Dana S.
Date: 2020-08-27 12:28:42
In November of 2019 I contracted with Granite Plus to fabricate counter tops and back splashes for my kitchen. Granite Plus sent a man out to make a template of my counter tops so they would be cut correctly. When Granite Plus went to install the counter tops they didn't fit so Granite Plus cut a slot out of my wall so the counter tops would fit. In the process Granite Plus scratched my new refrigerator, scrapped my walls, Granite Plus, broke the back splash, dust from the cut walls was left in my cabinets along with debris and saw dust from cutting off the stays for the sink and white silicon caulking was used between the black back splash and light gray wall. Yes, they did come out and fix the broken back splash and caulking problem But, how do you fix a cut out wall? Now in August of 2020 my under mount sink fell off of the granite counter top, which was installed by Granite Plus. It has taken Granite Plus 2 days to have someone come out and reattach the top. I was told that they would clean off the old silicon caulking from the sink and granite, reapply the caulking, resecure the sink, reattach drain and test the drain. Granite Plus took all of 15 minutes (why they couldn't do that the day before) to caulk the sink, caulk the granite resecure the sink and reattach drain. What promised and not done was clean off the old caulking from both the sink and granite, install the gasket seal when they reattached drain and test the drain. Another poor quality job done by Granite Plus. I had used Granite Plus for a bathroom vanity in the past and was happy with the product and workmanship, but after this kitchen experience I would not open the door for Granite Plus. If I could give Granite Plus a lower score than 0 I would. My recommendation about Granite Plus would be don't waste your time. No matter how bad someone else is they have to be better than Granite Plus. Dana Scribner
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Scott A.
Date: 2017-07-21 13:25:26
One star is being kind. Poor customer support. Changing prices. Installation of the countertop was done incorrectly. Had to pay another countertop company to fix all the problems.
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Audrey K.
Date: 2016-01-11 20:15:08
This company was the fabricator for my countertops. I talked with the salesperson numerous time explaining why I wanted granite. When I told him I liked a particular stone, he gave me a proposal that said it was granite. Later documents did not include the word granite, but I didn't look carefully enough. When they were installed 2 months ago they were beautiful. Now they are covered with water marks and chipped. It turns out what I purchased was not granite but quartzite. I didn't even know such a material existed! I spoke to the salesperson and the owner who both said the same thing, you picked the stone so tough luck. They advised that if I took a bottle of milk from the fridge and put it on the counter to pour a glass of milk, I should immediately wipe up any condensation. Who lives like this? They are adamant that I should have known that quartzite is not granite and that since it is a "natural stone" is is subject to etching. I also should have known that light colors show marks more than dark colors. Then the owner even told me that if my salesperson hadn't told me about these issues, they may not have known about them. Wow....the customer is supposed to know information that the salesperson doesn't know. I was so looking forward to my new kitchen and now the countertops look more worn than the 16 year old countertops they replaced. Want to waste you money and end up with a product will cause you no end of problems? This is the place to go unless you have a strong background as working with stone. If the salesperson had said, "that's beautiful stone but it's not granite and it is likely to show watermarks", I would have run away from it as fast as I could. Now I have to turn into an obsessive compulsive when I work in my kitchen and make sure my husband and all my guests are equally compulsive with regard to my counters. Want to help with the dishes, great just don't get any water on the counters and if you do wipe it up immediately! Quartzite is too dense for me to buff it so until I spend the money to have a professional come in and buff it, it will remain etched and the chipping continues. Two corners of the island have chipped as well as several placed along one of the sides that aren't on edges.
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FAQ About Granite Plus — Based on Independent Research
What materials can I order a countertop from Granite Plus?
What types of spaces does Granite Plus fabricate countertops for?
What shapes of kitchen countertops does Granite Plus fabricate?
What countertop design styles does Granite Plus most often implement in Lowell, MA?
What is the service area of Granite Plus?
What types of clients does Granite Plus work with?
Does Granite Plus have its own countertop fabrication facility?
Does Granite Plus offer any discounts on countertop fabrication in Lowell, MA?
What is the price category of Granite Plus in Lowell, MA?
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Granite Plus?
What is the fabrication and installation timeline for a countertop at Granite Plus?
How long does it take Granite Plus to prepare a quote for countertop fabrication and installation?
Does Granite Plus offer cutouts for sinks, cooktops, or other elements?
What guarantees does Granite Plus provide for its work?
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Granite Plus. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
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9 Progress Ave, Chelmsford, MA 01824