Granite Planet
since 2004
Examples of works performed by Granite Planet
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About Granite Planet — Ranked №2 Countertop Fabricator and Installer in Tucson, AZ
total score
Exact value: 74.039556 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Granite Planet, founded in 2004, ranked number 2 in Tucson, AZ in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Granite Planet among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Granite Planet: Total Score & Key Ratings
The Total Score of 74.04 out of 100 achieved by Granite Planet in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Granite Planet has a rating of 4.7 out of 5 — and our team’s Mystery Shopper Score, which stands at 4.03 out of 5.
You can read detailed information and evaluations from our independent research of Granite Planet’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Granite Planet directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Granite Planet
Granite Planet is a locally-owned and operated countertop business in Tucson, Arizona, which has been in operation since 1979 — that's more than 40 years of industry expertise! They have extensive experience in fabricating and installing custom countertops made from flawless granite slabs, and also provide other remodeling services such as tiled backsplashes, vanity countertops, custom kitchen, bathroom, and a variety of cabinets. If you need to finish a more compact countertop project, they offer the most extensive inventory of remains in all of Tucson. To simplify your home improvement experience, Granite Planet offers everything you could possibly want or need.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
Customer Feedback Score
reviews: 92
YELP
reviews: 29
reviews: 10
CoCo
reviews: n/a
Mystery Shopper Report
Staff friendliness
Staff Expertise
Company Age
Own Office
Own Production
Veterans Discount
Production time
Deposit Level
Quote Time
Affordability
Company services
Kitchen
Bathroom
Outdoors
Commercial
Fireplaces
Sill rail
Additional benefits of Granite Planet
Delivery
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Assembly service
Repair services
Credit cards
Debit cards
Credit card processing fee
Accepts Credit Cards
Accepts Zelle
Open to All
In store shopping
General Contractors
Countertop Installation
Cabinetry
Kitchen remodeler
Bathroom remodeler
Cabinet store
Flooring contractor
General contractor
Tile contractor
Countertop contractor
Granite supplier
Reviews about Granite Planet
All (52)
Google (14)
Facebook (6)
Yelp (32)
Pat Kluckman
Date: 2024-05-31 16:36:27
We found Granite Planet on the web and travelled from Eloy to Tucson and we are glad we did. We got three bids for removal of granite and dated head wall to be replaced by white quartz counter tops. Their bid was by far the Most competitive and we were impressed with their 40 year history as a family Business. Charlie the template artist and fabricator did a superb job maximizing our island dimensions and his cuts were flawless. I recommend Granite Planet with out hesitation for granite or quartz installation.
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David Aldrich
Date: 2024-06-04 22:17:48
We had the pleasure of working with Granite Planet this year to fabricate and install granite in our renewed kitchen, guest bathroom and Master bathroom. Their work is spectacular! From sales (Cody and Kelly), to the guys that template (Derek and Charlie), to those that layout, cut and fabricate the granite (Charlie and Hector) and to those that install (Derek and Danny)….. The whole process was handled professionally and with our satisfaction top priority. We have worked with them before this latest install and will definitely call them if we have another project in the future. Highly recommended!
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Bob Bringas
Date: 2024-05-31 21:40:49
Granite planet was great to work with, both Cody and Kelly were extremely pleasant to work with. The install guys were able to install my island countertop with ease.
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Melanie Rice
Date: 2024-09-16 00:20:32
We are so happy with our new kitchen counters & sink! Everyone at Granite Planet was professional & helpful & efficient. All our pre-project questions (and there were a lot!) were answered right away. They were all a joy to work with—from the estimator, to the project manager & the two installers!! The transformation is exactly what we imagined & so beautiful! We highly recommend Granite Planet! Check out the BEFORE picture & the AFTER pics I attached.
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Patrick Smyth
Date: 2024-08-30 19:09:54
Great showroom. Great selection of quartz products. Great family run business. Very friendly and knowledgeable team. They made us feel very confident in our decision to purchase new countertops from them. The crew were absolutely meticulous in ensuring a perfect installation. We are thrilled with it!
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Shelly Adams
Date: 2024-09-26 19:19:20
We had a wonderful experience with the folks at Granite Planet from beginning to end! Our project was carefully managed and they did everything within the expected timeframe. The guys that worked in our home were very polite and friendly. We absolutely love our beautiful quartz countertops and backsplash. HIGHLY RECOMMEND!!!
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Laura Cain
Date: 2024-08-08 19:32:45
The crew at Granite Planet were amazing! My project was a total renovation of 2 baths. From the very beginning with Kelly & Cody, and David & Derek for the templates, to Charlie “the Rembrandt” and visual artist of all things granite and Daniel (& Derek) for installation and plumbing, I was so impressed with this experience which was seamless and enjoyable. Their professionalism, communication, timeliness and excellent workmanship was outstanding! I will definitely use Granite Planet again for my next project!!
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Michael Maslowski
Date: 2024-06-27 23:49:34
We selected our stone in January. Our cabinets were not ready until June and granite planet was great and patient. Once we were ready they did the template and install quickly. They were always available for calls and questions. Yes we I would use them again
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Richard Schulte
Date: 2024-05-25 14:53:17
We needed a round marble table top with very precise dimensions fabricated for a custom table. Everyone was very helpful and the price was reasonable. Charlie, out in the shop, did a great job machining the stone to perfection. Great family run business
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Taysha Waite
Date: 2024-07-13 14:26:26
Cody and his guys were so easy to work with. They made sure to accommodate our timing with our shower remodel product, and make adjustments along the way. Their price point was great as well. My husband and I were grateful he heard their commercial on the radio. Thank you for helping us pull off our first ever bathroom remodel.
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Tom Reavis
Date: 2022-12-08 20:27:51
Granite Planet cut down a dual-level countertop and installed a quartz countertop on an island and the kitchen counter, including a marble back splash. The work was very professional and the result was fabulous at a fair price. This is our retirement home, and we couldn’t be happier.
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richard ageton
Date: 2022-10-15 23:08:45
The staff is very friendly and helpful. They walk you through everything and make sure you are happy with everything. They handle getting the granite you choose and give you ideas and tips on how best to layout the counters. They are very attentive and patient making sure you are happy with the layout. It only took about a week from layout to installation. The installation went very quickly and smoothly. The installers did a great job and our counters are absolutely amazing. Gorgeous! I couldn't be happier. Thank you Granite Planet! And special thanks to Cody, Kelly and her husband Dave, and the rest of the team.
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Wendy Brown
Date: 2023-04-19 16:30:00
Working with Granite Planet associates has been 100% wonderful! They are professionals, for sure, while being friendly & caring about their customer's interests. They are helpful, respond to messages promptly and are knowledgeable about products. They don't quit until the job is done and done WELL! I am so happy to have had these quality professionals working with me on my kitchen granite project! Thank You!!!!
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Irene Berry
Date: 2024-10-03 06:16:21
Great experience with Granite Planet! Their team helped me out with various other small projects that needed to be done before my kitchen would be granite-ready. Ultimately everything worked out superbly and the stone looks truly amazing!
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Judy McCaleb
Granite Planet has been the shining star in our recent whole house remodel. After a not-so-great experience with our kitchen, we decided to go with Granite Planet for the top and backsplash of our drybar. Everything about the experience warrants five stars. They fabricated and installed - in a remarkably quick and efficient manner, I might add - gorgeous Titanium Granite, which we absolutely love. Kelly is a joy to work with. The selection, purchase and install process was seamless and timely. In every way Kelly and GP exceeded our expectations. Having retired from the remodeling business ourselves, we know good from bad. Wish we would have had them do our whole kitchen!!! Highly recommend this company.
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Nikki Hawkins Cain
I just finished my kitchen install with Granite Planet. I had the pleasure of meeting with Kelly and asked for a consultation. Her designer eye suggested the perfect counter tops that coordinated my flooring, cabinets and overall color scheme of my house. The demo crew showed up on time, very polite and professional and the installers just left….they were polite, professional, and willing to do whatever I requested to make my experince amazing. Thank you to all the team members at Granite Planet, you totally knocked it out of the park and I am so grateful for you.
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Jane Fallon Ziehmn
Granite Planet, a local family owned business, provided top-rate product and service when remodeling my kitchen with beautiful granite countertops. The company's customer service is second-to-none and the attention to detail and professionalism of its fabrication and installation technicians is very impressive. Given my experience with Granite Planet, I would strongly recommend them to anyone interested in designing and creating new or remodeled kitchens or bathrooms.
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Sharon Nicks
My kitchen sink was 8 years old and became loosened from its undermount on our granite counter installed by Granite Planet. I was out of town so my daughter brought in a handyman to fix it all. When I returned I asked Granite Planet what to do, and they offered to come out and re-install the sink at no charge to me. I was overwhelmed and thank them for their integrity and customer service.
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Holly Hager Thorpe
Completely pleased with our granite counter tops. We initially met with Kelly. She was informative, patient, knowledgeable, and accurate. The removal of the old and installation of the new granite was done with care and precision. It was completed in the time frame we had been told. This is a well run family business. The owners are hands-on and it is obvious that they really care. We are very fortunate to have connected with them and highly recommend them. Jerry and Holly Thorpe
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Tara DeRosa
After a month of interviewing countless contractors to lay new countertops I stumbled upon granite planet. I'll tell ya, best stumble EVER! From the first conversation with Kelly I knew they would defiantly be my choice. Jeremy literally walked us through the entire project from meeting us at our house for the initial appraisal to helping us pick our slabs he was always available, attentive to our needs and professional. During the install day the crew worked well and efficiently together. We will highly recommend Granite Planet again to any one! 100% satisfied with the final product.
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Judy S.
Date: 2025-06-27 17:55:38
Granite Planet replaced my broken kitchen sink with a new one. It was a complicated job and I was afraid it couldn't be done without major reconstruction. The team that came carefully assessed the situation and with great care and expertise completed the job. There was no damage done to the surrounding countertop and the sink fits beautifully. They cleaned up afterwards. I am SO pleased.
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Lisa H.
Date: 2025-06-10 18:48:01
Staff was wonderful. Communication and responsiveness was excellent. Quality stone and workmanship in the cutting and polishing.
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Patrick S.
Date: 2025-06-09 23:28:18
We are absolutely delighted by the new quartz countertops fabricated and installed in our kitchen and bathrooms. The team took great care to make sure everything fit perfectly, and it does. This upgrade is the best money we have spent on home improvements in a very long time.
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Nancy G.
Date: 2025-03-19 17:14:20
Could not have had a better experience in purchasing our soapstone countertops. We were excited to even find the hard to find soapstone. When we had to delay installation due to family circumstances, the staff were patient with us. Installation went perfectly. Friendly, professional, expert service. I would highly recommend this business.
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Rob M.
Date: 2024-12-13 22:14:02
Cody & the team at Granite Planet were awesome to deal with! Thorough quoting process, no hidden fees, timely, and all aspects of our interactions with them were very professional. This is an ez 5 stars!
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David W.
Date: 2024-12-08 14:26:05
I had a difficult replacement of an under counter sink that no one would touch for me. The Granite Planet folks looked at the situation and said they could do it. The office people and the actual installers went the extra mile to make sure I knew what was going to happen with the installation. It was successful! And, the clean-up was very thorough.
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Melanie R.
Date: 2024-09-10 03:07:38
We are so happy with our new kitchen counters & sink! Everyone at Granite Planet was professional, helpful & efficient. All our pre-project questions (and there were a lot) were answered right away. They were all a joy to work with--from the estimator, to the project manager & the two installers!! The transformation is exactly what we imagined & so beautiful. We highly recommend Granite Planet! Check out the BEFORE & AFTER pictures.
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Taysha W.
Date: 2024-07-09 21:55:28
Cody and his guys were so easy to work with. They made sure to accommodate our timing with our shower remodel product, and make adjustments along the way. Their price point was great as well. My husband and I were thankful her heard their commercial on the radio. Thank you for helping us pull off our first ever bathroom remodel.
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Jeff C.
Date: 2024-07-05 17:18:53
i had a 1' x 1' piece of onyx from a 100 year old lamp stand that travelled across the country, and looked a bit worrisome on 1 of the corners, so i took it to get solidified so it wouldn't break off. perfectly done. nuff said? ps: real friendly service
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David A.
Date: 2024-06-04 22:19:07
We had the pleasure of working with Granite Planet this year to fabricate and install granite in our renewed kitchen, guest bathroom and Master bathroom. Their work is spectacular! From sales (Cody and Kelly), to the guys that template (Derek and Charlie), to those that layout, cut and fabricate the granite (Charlie and Hector) and to those that install (Derek and Danny)..... The whole process was handled professionally and with our satisfaction top priority. We have worked with them before this latest install and will definitely call them if we have another project in the future. Highly recommended!
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Pat K.
Date: 2024-05-31 16:40:46
We found Granite Planet on the web and travelled from Eloy to Tucson and we are glad we did. We got three bids for removal of granite and dated head wall to be replaced by white quartz counter tops. Their bid was by far the Most competitive and we were impressed with their 40 year history as a family Business. Charlie the template artist and fabricator did a superb job maximizing our island dimensions and his cuts were flawless. I recommend Granite Planet with out hesitation for granite or quartz installation.
Read more
Rhonda K.
Date: 2024-02-27 00:48:41
Despite the showroom being closed on weekends, Cody (Sales and Marketing Director) offered to meet on a Saturday afternoon to discuss our kitchen remodeling project. He presented multiple options, explained differences in pricing, and helped us make an informed decision based on style preferences, functional requirements, and budget. The quoting, fabrication, and installation processes were very smooth and efficient, and the finished quartz countertops exceeded expectations. We are extremely pleased with the workmanship, professionalism, and customer service, and would definitely consider Granite Planet in the future.
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Ron F.
Date: 2023-12-21 21:17:56
We were having a hard time finding anyone who would replace our kitchen sink. Plumbers didn't want to deal with the cabinetry or the granite. Thankfully we found the folks at Granite Planet. They did a great job and were so easy to work with. They got the job done and did it for a very reasonable price. Highly recommend them for any kitchen project!
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Rick L.
Date: 2022-07-14 05:46:49
I finally got tired of our old concrete counter-top, which was actually concrete smeared on a wooden form, not a concrete block. I had that counter-top refinished in the past, because it deteriorated so easily. Then one night I left a small yoga ball on it and when I lifted up the ball, it had peeled up the colorant and finish. That was it. Time for a new counter-top. I checked out a few places, but Granite Planet was the contractor willing and able to remove the old concrete counter. This had to be done with care, since I have a slate tile wall for the back-splash. I chose some beautiful granite slabs they had in their yard--"red dragon". There were numerous details to consider, but to make a long story short, they were professional, paid attention to details, were fair in their pricing, and nice people to work with. They even hooked up my new sink and plumbing. I like that they are a close-knit, family owned business--friendly, competent, and with many years of experience. Before, when I'd come home and saw the old concrete counter-top, I would frown. Now when I come home and see the new granite counter-top, I smile. It looks amazing!
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Kathleen S.
Date: 2021-11-08 18:02:59
We had a great experience. Kelly, Mike and the 2 young men who installed our counter were terrific! I was especially happy with the way they cut the granite to give me the most color on the slab. We are definitely going to use them again!
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Janet S.
Date: 2021-01-12 22:26:16
Loved working with this family owned business! They were great at every step- from picking out the granite, to laying out the template , to the install. Mike did a terrific job installing the plumbing - new garbage disposal, sink and faucet and Jeremy and Hector installed the granite. Kelly kept us informed at every stage. Great customer service
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Jeremiah G.
Date: 2020-07-16 05:06:31
Jeremy, Mike, and Kelly were just great. I've had three different projects completed by them and their professionalism. My condo, custom kitchen table and the fountain base all exceeded my expectations. It is so nice to have such a positive and fulfilling experience with them. A+++ Highly recommend.
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AZ H.
Date: 2020-03-05 01:00:39
Extraordinarily pleased with my beautiful new bathroom! Staff educated me on all my stone choices without me feeling pressured or rushed. It was a big decision for me to upgrade from my old Corian vanity to this magnificent new Quartzite and I'm glad I did. I couldn't be happier with quality of installation and friendly professionalism. Customer for life here for any future projects! You definitely take pride in your craft. Thanks, Granite Planet.
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Mark B.
Date: 2020-01-27 19:58:31
I can't say enough great things about this place. It's family owned and operated, and is now run by Kelly and Jeremy (I guess their parents are mostly retired). I wanted soapstone for my kitchen countertops, and it's pretty hard to find. Kelly suggested that I visit a huge showroom in Phoenix, which I did, and there I selected my soapstone slab. Jeremy and Steven came to my house soon after, to build a template for the counters, and they cut everything and installed it beautifully (with Jonathan). I'm thrilled with how well it turned out. Everyone I interacted with is nice, knowledgeable, and professional. If you're looking for stone work (they have tables and furniture too), give them a try.
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Carmine C.
Date: 2019-11-05 15:39:50
Great product selection; great service, and knowledgeable folks. We have bought a couple of show piece quartz countertops that put a smile on our day. These folks make the whole process easy and smooth! Shout out to Kelly!!
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Diamond C.
Date: 2019-08-26 16:40:42
After calling dozens of places looking for help with my project, Granite Planet was the only place willing and able to help. Their selection and customer service is phenomenal. I HIGHLY recommend them.
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Grant F.
Date: 2018-12-15 16:04:56
We had a great experience with Granite Planet we bought slabs and remnants that look fabulous in our new custom home. The installers were very professional and did a fantastic job.
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Beth B.
Date: 2018-06-13 03:24:56
I love these guys. Granite planet is family owned and literally most of the family work there. Jeremy, who was my initial contact in their beautiful showroom, helped me make a great choice in quartz for my kitchen countertop and even showed up the day they were being installed to lend a hand. Kelly and Micky, kept me informed about appointments and cost and always responded to my emails and calls quickly. When it came to the guys who installed my countertops and sink and the tile backsplash, no one other than my own family could have put as much care in to the job as Mike (the dad and owner of the company) and his very polite and capable helpers Chad and Bruce. And when there was a small issue, these guys came to remedy the problem quickly and completely. I'd highly recommend this company to anyone. And despite their name, they do so much more than granite.
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Michael Z.
Date: 2018-03-21 18:52:31
Granite Planet, a local family owned business, provided top-rate product and service when remodeling my kitchen with beautiful granite countertops. The company's customer service is second-to-none and the attention to detail and professionalism of its fabrication and installation technicians is very impressive. Given my experience with Granite Planet, I would strongly recommend them to anyone interested in designing and creating new or remodeled kitchens or bathrooms.
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Roni H.
Date: 2015-10-19 00:50:53
My husband & I went to this store on a hunch and luckily we met Jeremy. We wanted a piece of granite to fit over an existing table. We were working with exact measurements; making the task of finding the "PERFECT" size granite piece a bit more challenging! We also would need to love this perfect piece of granite! Jeremy spent over an hour walking his yard with us to find what we were looking for. Jeremy was extremely patient, delightful & very helpful! We highly recommend Granite Planet for all your granite needs!
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C. F.
Date: 2014-07-04 15:16:18
In 2004 Granite Planet installed a significant amount of granite in a home we were remodeling: Large kitchen, 4 bathrooms (including a large Master bath), and laundry room. A week or so ago, now 2014, we discovered one of our under-counter sinks was coming loose. When I called them to help fix the problem they were incredibly polite and professional. I was happy to pay them for the work, but get this: They came out and re-installed an under-counter sink 100% FREE. That's right - 10 YEARS after installation! Jeremy and Mike really stand by their product and work. If you're looking for granite installation, look no further.
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Orville B.
Date: 2019-09-24 21:21:20
Granite Planet outfitted our kitchen and bath countertops. Aside from completing the job on the designated date, working with each member of the company that handles customers was a delight. Not only do you feel welcomed, but one is confident with the suggestions and service. Even two years after completion, I needed some advice about stone in general Kelly took time from her work assignment to address questions and make suggestions about the stone query I had. Service as that one cannot buy or be trained to give. An individual owns that behavior or not. Clearly, Kelly is one of the assets to Granite Planet. Orville Bell - SaddleBrooke
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Blabber B.
Date: 2018-10-03 06:40:07
Service in the yard wasn't that good. Them getting back to me was pretty bad. The contract was misleading. I chose granite at another yard for $200 less but cancelled after I saw them cutting other granite with a grinder & pouring water on it from a water bottle. I ended up at granite planet.... a lot of waiting around. I was told they make a template so it would fit like a glove. I made a 75% down payment & got a contract that had stipulated that it included in the price a template. Well the older guy never made a template just took measurements with a standard tape measure. I explained that the 3 walls it fit in are not exactly square. He seemed to not worry. When instillation came the installers knew right away it was too small & cut wrong. I told him that I paid for a template to be done so it would be right & he said no these are all perfect straight cuts. !!! Now the granite I was told "would fit like a glove " has really big gaps on both sides. The installers were great & did what they could but it was clearly cut incorrectly. Buyer Beware. I should of went with the other Co & saved $200 on a 60 inch piece. They won't be touching my kitchen that's for sure.
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Caitlin S.
Date: 2019-09-29 03:15:48
DO NOT DO BUSINESS WITH THESE PEOPLE. We recently had an expensive quartz counter top installed. It was measured incorrectly, and now the flat top stove is sticking about an inch above the countertop. It is a huge eyesore on a close to $10 grand job and noticeable immediately. Everyone chuckles when they enter the kitchen and asks 'What happened there?' IT IS LIKE AN AMATEUR YOUTUBER INSTALLED OUR EXPENSIVE KITCHEN COUNTERTOP. They have said our previous countertops were not standard...well great, that is their job, as professionals, we pay you to measure and figure out and produce an end results that doesn't look like this picture. Regardless of how 'unstandard' our old countertops were: NO ONE in their right mind would want a finish product like we got. There is (present tense) also a problem with our faucet having to do with their installation that they have promised to fix, and we have not yet heard from them about it. My advice: PLEASE look elsewhere for a better company that will get a job done right, or a company that will work with you til the end to fix that job if they mad a mistake. I would love to hear what they have to say for themselves about this situation on here.
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Carol K.
Date: 2019-08-20 22:53:06
We were in the process of completing a remodel of our master bathroom and wanted to replace the vanity with a granite counter top that matched our kitchen granite. I talked with Jeremy, the son who now runs most of the business and received a bid that I thought was fair. His father, Mike, came out to take measurements. After spending almost an hour "talking about other things off topic" he finally took about two minutes to measure our counter top. I asked him specifically to go out to our garage and look at the new above counter vessel sinks that I wanted to have installed. I don't think he really even looked at them. When they came out to install, they broke off about an inch on the corner of the granite. They assured me they could fix it so that you would not see it. However, the ultimate problem was that the back splash was cut too short (4 inches instead of at least 5 or 6) It did not cover the drywall and it looked terrible. I called Jeremy and sent him pictures and did not hear back from him until I left multiple messages. He acted like it was my fault and said when we did our contract he said the standard size was four inches and I agreed to that-I had to really be determined and told him that this was NOT acceptable and his father and he are the experts and SHOULD have measured properly. He finally reluctantly said to come down and see if we had any more of that type of granite!! Eventually, the job was finished, however the new back splash was still not installed very well-it is separating from the wall and the corners are not matched well. I can see the repair on the piece that they broke off while installing. After everything they still made me pay extra for their mistake! Jeremy was very pleasant when he gets you to sign a contract, but if something goes wrong-BEWARE! I had no problem with his sister-she was professional throughout the process.
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Dan G.
Date: 2019-04-16 22:56:36
We listened to the raves about Granite Planet on KNST radio. When we bought our home we went to Granite Planet and talked to Jeremy. He showed us material on the computer and my wife said she wanted to see some examples in person. He directed us to Granite world and then when my wife found the type of countertop she wanted, we called Jeremy and scheduled for him to come and measure for an estimate. When he came to the house, he measured the current counter and suggested removing the pony bar (breakfast counter). He explained it would cost extra, but it would open up the room. In his estimate, we thought we were getting old countertops and sink removed and new countertops and our new sink installed. We were never told that it was going to cost extra to re-connect the plumbing. We were given an estimate of $5650 for the kitchen. We were also given an estimate of $2900 for the master vanity and $1300 for the guest vanity. I gave them a down payment to start the work. When I gave them the down payment, Jeremy gave me a receipt, but it also turned out to be the contract. He never explained that we would have to pay to have the plumbing re-connected. They scheduled a date for the removal and doing a template. When they removed the countertops and the pony bar, they removed a section of drywall that the pony bar was attached to at the wall. Later, I asked Kelli why the cost of the master vanity was so expensive and she told me it included $600 for reconnecting the two sinks. Anyway, our installation day came and when the dad, his son-in-law and the other guy showed up, they started to install the large portion of the countertop and realized that it was not going to fit. They mentioned that they had to cut into the drywall on the wall to get portions of the countertop to fit. I asked about the plumbing and was told it would cost $350 to reconnect it. The dad also commented, I hope you have a good drywaller. After they installed the countertops, they left. I went to view their work and noticed that countertop was not connected to the cabinet on the living room side because of the cutting of the pony bar. Also, near the edge of the counter by the dishwasher, there was a gap of approximately 3/4 of an inch between the top and the counter. Along the wall, I noticed large gaps between the counter and the wall, and where the seam was the granite was chipped near the wall. I contacted Kelli and told her that I was upset, but that when my wife gets home, she is going to be pissed. I sent Kelli several pictures and she said that she would send her dad back down to fix it. She also told me that a backsplash would cover any gaps between the countertop and the wall. The dad came back down and admitted the top was not put on correctly and was not level. He patched the area between the pony bar and the countertop and leveled the top. He did not replace the large piece of drywall that had been removed when they cut out the pony wall. Well, last week we finally got out backsplash in and guess what, there were still gaps between some areas of the countertop and the wall (and we installed a thick backsplash. I was holding off on writing this review, but yesterday when I removed tape from the countertop after my wife had painted the dry wall work on the wall were the pony bar had been removed, I noticed a decent size chip in our very expensive countertop. The chip was approximately 1/2 inch by 3/8 inch and it was on the bottom of the rolled portion of the top against the wall. They knew it was there when they installed it, and did the dry wall work, but said nothing. I thought our top was a thing of beauty, but knowing the chip is there, I am not proud of the top. I would not recommend Granite Planet
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Derek H.
Date: 2017-06-06 00:27:34
Go someone else. Beware. there were nice at the beginning but failed to communicate and get a head of themselves and then want to try to cover their tracks. You know the saying measure twice cut once. They need to adhere to this. It gets costly when they want to pass it on to their customer.
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FAQ About Granite Planet — Based on Independent Research
What materials can I order a countertop from Granite Planet?
What types of spaces does Granite Planet fabricate countertops for?
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Does Granite Planet have its own countertop fabrication facility?
Does Granite Planet offer any discounts on countertop fabrication in Tucson, AZ?
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Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Granite Planet?
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Does Granite Planet offer cutouts for sinks, cooktops, or other elements?
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The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Granite Planet. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
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2707 N 1st Ave, Tucson, AZ 85719