GRANITE MR LLC

Source: Google

Pete P

Date: 2020-08-30 13:33:09

We had never purchased any counter tops from GRANITE MR, but from the first time we arrived, we knew this was the place to get the best deal and the best advice. Alexis was very helpful offering suggestions on what material to purchase for our counter top, as well as, color and style. She offered suggestions, without pressure. We decided on Quartz manufactured by Cambria. Alexis also suggested that we drive to Beltsville to see the actual slab we would purchase. We are really glad we did, because when we saw the slabs, and there are many, we actually decided on another pattern. After our slab was delivered to GRANITE MR, Ricky sent us pictures of the computer assisted cut and design. We also decided to come into their site to see it in person. Once we signed off, it only took a couple of days for our countertops to be delivered. The installation went as smooth as the buying experience. The 2 gentlemen came, removed our old Corian counter top and installed the new in a couple of hours. What a transition! The whole experience was so seamless, we decided to purchase a new granite top, in a contrasting color, for our island from them as well. Thank you GRANITE MR.

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Source: Google

Seán Bailey

Date: 2018-10-31 18:46:35

Four stars because the counters look great, but communication was very lacking. The installers seem to know what they are doing, but seems like the logistics of the business are pretty poor. In the shop we had no issues working with the sales people, and they took a dimensioned drawing I made and gave us a pretty accurate quote on the spot (ended up within 10% of the actual price). They had a great selection of stone in stock, so we really knew what we were getting before we bought it. It was during the templating and installing portions of dealing with this company that they lost a star. First, they always said they would call me 30 min before people would arrive, and this NEVER happened. Second, the guy doing the templating (which is all done with a laser measuring device) didn't notice that one of my sinks was not sitting in square (despite me telling him several times), so he had to come back on another day. I found this out by them texting me and saying he would be there the next afternoon, got no time estimate, then at text at 11:40am asking if I could make the 40min drive from work to home in 20min... During the install, it seems the shop didn't read the drawings correctly, and they didn't polish the back edge of my island counter, meaning someone had to come out the next day and do the install. I ended up taking 3 half days off work and a lunch break when I really should have only needed to do one. To their credit, the company always answered their phone, but don't expect them to call you first, even if they say they will. Their scheduling and quality control departments need an overhaul, but in a couple months I'll have forgotten that and just be happy to have a nice countertop.

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Source: Google

Susie Lovaglio

Date: 2018-01-30 00:44:54

I could not be happier with my experience!! The staff was so helpful. Even when I popped in and they were busy, I always felt welcome. I took many months to decide what I wanted. Alexis was there to help every step, always explaining the inventory and differences between the products. The installation was speedy and well done. Can’t wait for my next project to get the chance to work with them again.

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Source: Google

Ric Carter

Date: 2021-09-29 14:08:31

Ricky (the owner) was helpful, patient, and accommodating from the moment we stepped into the showroom. He was also a little indulgent to my 81 yr old mother (which she loved). There's great selection here and the choice was easy. We found beautiful quartz countertops for the semi-renovation/refresh of her kitchen. The price was very reasonable with 50% down and the balance due at delivery. The turn-around time was incredibly short. After laser measurements were taken we had very beautiful perfectly installed countertops and backsplashes in under a week. Everyone (sales, receptionist, laser technician, and installers) was super professional and efficient. The installers sent to our home (Horacio and Cristian) were respectful and good at their trade. They went beyond the scope of their work and even corrected an error made by our cabinet contractor (another company). We are grateful as we wouldn't have been able to do this work ourselves. Kudos to Ricky at Granite MR LLC for such a brilliant team. We will soon upload a photo

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Source: Google

Helen Milchling

Date: 2023-06-23 06:48:53

I was very impressed. They were friendly and not pushy.I left with my estimate for the quartz I want. Nice price. I will update after my kitchen is done. I am thrilled to say my quartz was installed yesterday. It is beautiful!! The installers were so nice. They left everything clean and did a great job.

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Source: Google

Cecilia Blue

Date: 2022-01-19 16:41:22

I happened upon Granite MR when I was heading to another Granite company in Baltimore that I’d seen advertising on Facebook. I was totally disappointed because the place which I had called before driving over an hour did not have the Quartz they told me they had. Let me tell you I have never been so happy then in finding Granite MR. First off Granite MR employees turned out to be honest and the company upfront about their services. From my selection of Quartz they lived up to everything they said they would do. Laser measurement was done at scheduled time. Then my sales rep Nora followed up with an installation date and time. On 1/18/22 the install team Eduardo and Julio arrived on time. I had existing backsplash that I wanted to keep but was concerned it would be destroyed. Eduardo and Julio removed my old granite without issue and installed my new Quartz which I truly love. I highly recommend Granite MR of Baltimore and will definitely be using them for any future projects.

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Source: Google

Doug Barrett

Date: 2023-11-21 10:32:45

We could not be happier with the experience we had at GRANITE MR! We were building a house at the beach & our builder suggested we go to GRANITE MR. Alexis & her team were amazing to deal with. They were patient as we went to both the storeroom & warehouse many times! The workmanship of the installed granite - both in our kitchen, island & four bathrooms was amazing. Can't tell you how many compliments we have received on the granite selection! They matched seams flawlessly. Kudos to Alexis & her team.

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Source: Google

frank voyton

Date: 2020-09-25 23:02:59

Our experience in working with MR Granite was excellent. We visited several other companies and were treated very well, but MR Granite really went the extra mile to help us make a decision even to the point of finding other patterns before we came back to order what we originally had planned to order. Alexis was fantastic. She offered another pattern which was an even better match for our bathroom vanity. We went with her suggestion which turned out to work better with our bathroom design. Very pleased with their service. We would highly recommend this company.

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