Granite Huggers

Source: Google

connie lancaster

Date: 2022-08-30 22:55:24

Every single step in our journey with Granite Huggers was top notch! We visited numerous countertop shops during our kitchen remodel. NONE were as knowledgeable, professional or helpful! Misty, Sarah and Daniel were all wonderful and their expertise saved us thousands. We so appreciate everything they did and the great education they gave us "counter newbies". Thank you so much!! Our Granite is BEAUTIFUL!

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Source: Google

August Azzarello

Date: 2023-01-21 22:58:36

Exceptional experience. Misty was so knowledgable and helpful! We had a natural mark on one piece in the kitchen that we were not thrilled with. Daniel didn't hesitate to replace it --- our granite looks awesome. They did our kitchen, fireplace hearth and master bathroom pony wall w/ bench seat. Excellent work! Thank you to everyone at Granite Huggers!

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Source: Google

Traci Bounds-Galvan

Date: 2020-10-13 13:28:21

They made it simple! We were choosing granite for my mom's new place. They showed us our options, even gave us sink options, we approved our choices, then they came at their scheduled time and everything looked perfect! Their prices are very affordable, too. Christen was really great at giving us her undivided attention. I highly recommend them!!

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Source: Google

Donald Wright

Date: 2024-09-19 21:05:33

Everything was great from start to finish. Great service and price. We got a quote right away and Misty helped us with our granite selection and answered all of our questions. As soon as we accepted the quote they were out the next business day to do precise measurements and installed a few days later. They could have installed a day earlier, but we hadn't finished our demo prep yet. Counters looked amazing.

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Source: Google

SBS SBS

Date: 2023-07-21 06:35:43

Have used Granite Huggers for small jobs- tabletop, shelves. Great resource & nice people. Just had them install a countertop on a built in cabinet in a closet. Promptly came out & measured. Got a timely quote. Easy to get the installation set up & was more than pleased with the work. Installers cleaned up after they were finished. Had my builder look at the quote & he said it was very reasonable. Great to work with a small, local business.

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Source: Google

Amie Geis

Date: 2024-09-23 16:18:02

Great to work with from picking out my granite to scheduling and install. The granite looks amazing! I would highly recommend using them and plan to use them for future projects.

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Source: Google

Charles Russell

Date: 2023-01-19 23:05:23

Fantastic people to work with!!! They took a small job nobody else wanted to bother with, didn't charge a premium, and did some of the best work I've ever seen. I needed a new top and sink for my bathroom vanity. Custom was my only option. These guys also came in lower per square foot than anywhere else I looked. Their stone selection also had more variety. The install was immaculate with perfect seams and calk lines. No mess left behind, and the workers were polite, friendly and listened. Did I also say they finished ahead of schedule! Far exceeded my expectations. This will be where I go for any stone work!!!! Thanks guys!!!

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Source: Google

Trista Barker

Date: 2024-08-06 02:00:48

Very unorganized & disappointed w/ the product I received. 6/8/2024 – I saw good reviews & chose to use Granite Huggers over a big box store to replace a single vanity countertop. I drove an hour to get there. I was assisted by Sarah to look through remnant options. She did not have the strength or offer equipment to lift/show any of the granite slabs. I pointed to a small corner of a piece I liked and unknowingly was pointing at the unfinished side which is much lighter/less yellowish in color than the finished side. I was unaware of this until I picked up the final product almost a month later. During this appointment I also selected my sink options for the vanity. And, I provided the original vanity top to draw a template for the replacement to replicate the original bump-outs on the front. 6/11 – I received my countertop quote. I called Sarah and requested that the design on the quote be changed from one hole to three holes for the faucet. I also requested a 4” backsplash be added to the quote. During the call, I asked if I needed to provide a card for down payment. Sarah stated that because it was a small order no down payment was required and I could just pay in full at the time of pick-up. 6/19– I received a text message from Sarah, “It’s Sarah with granite huggers. I’ve tried to call you about your vanity top but the calls go straight to voicemail. Could you send a pic of the faucet choice you have?” I sent back the following message with a link to my faucet selection, “Hi Sarah. Sorry I missed your call. I usually don’t answer if I don’t know the number and I don’t see a voicemail.” 6/25 – Misty called. She was unaware that I had sent any information about my faucet selections to Sarah. She asked all the same questions again. She was unaware that the top I left with them was there to be used as a template for the new countertop. She asked again for the faucet selection, backsplash and cut options. In contradiction to what Sarah stated, she also said that I would need to provide a down-payment to process the order. 6/26 – Sarah called and said that the countertop was ready for pick-up, but that there was not sufficient room for a backsplash. I asked them to cut the backsplash anyways. I let them know I live an hour away and asked if it would be ready for me to pick-up that Friday. Sarah confirmed that the order would be ready for pick-up that Friday. 6/28– I drove the hour there. Both Misty and Sarah were in the office, but I was told that neither of them knew if the backsplash had been cut or where the original top was. They did not seem apologetic about the waste of a drive there and didn’t show much concern for finding my items. I’m still confused why they couldn’t call someone that knew this information so that I didn’t need to make an additional trip. 7/2 – Frustrated by the constant delay, poor communication and awful customer service, I messaged Misty and asked to pick-up the original top. 7/3 - Misty replied and said that everything was ready for pick-up. Pick-up – I Drove an hour there. The new top has a chip behind the faucet (difficult to see in the photo, but very noticeable in person). I didn’t notice until I got it home to install it, because they loaded it directly in my car extremely dirty and dusty. The original top (that I planned to use in another project) was scratched up beyond repair. Additionally, although standard setback for a sink is 4”(>/= 2” depth required by most manufactures) as provided on the new countertop, the setback could have been adjusted by an inch to allow for the backsplash. When I picked it up, they also stated that I should have brought something to keep the sink vertical during transport. I’m not sure why that wasn’t communicated when I told them I was ordering a cash and carry. I debated for a few weeks about leaving this review, but I feel strongly that the service I received was not on par with their rating. We are building a fully custom home and I had hoped that good service would bring me back here for all our countertop needs.

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Source: Google

Gayle White

Date: 2019-12-18 22:55:38

Granite Huggers has the best selection of stone around, and at the best prices. I was so surprised (in a great way!) to find out that I could have the entire job done in less than a week! I selected my granite on a Saturday, and it was completed installed perfectly by Friday. The cuts were amazing, the holes exactly where needed, and the edges smooth and beautiful. Would definitely recommend.

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Source: Google

Tyler Dimon

Date: 2023-12-02 16:30:10

A few months back Granite Huggers installed my counter tops. When out for the initial estimate the owner said that part of the install process included a final quality check from him. However after install he never came out and when I reached out about it never got a follow up. To make matters a bit worse the installers left stains on the countertop that I don't think would've passed a quality check. I paid my bill in full at the time since Granite Huggers had come highly recommended and I expected them to resolve the issue but it just never happened. I don't think I should have to chase someone down just to uphold what was initially promised as part of the install package. Beyond the final quality check and the stains we are left with the experience with Granite Huggers was great. Included pictures of the stains left behind by the box or glue or sealant the installers set on the counter.

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Source: Google

Judy Tanner

Date: 2019-05-21 16:35:06

Misty was so helpful, she took care of everything from start to finish. The job was completed on the day promised. Their pricing was very fair. We purchased one slab of granite from their stock and the other through their third part vendor Allure. She coordinated everything and had the Granite we picked out installed in our home and it looks beautiful. Thank you Granite Huggers for doing such a nice job!

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