Granite Guys Inc
since 2015
Examples of works performed by Granite Guys Inc
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About Granite Guys Inc — Ranked №2 Countertop Fabricator and Installer in Sparks, NV
total score
Exact value: 67.48877 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Granite Guys Inc, founded in 2015, ranked number 2 in Sparks, NV in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Granite Guys Inc among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Granite Guys Inc: Total Score & Key Ratings
The Total Score of 67.49 out of 100 achieved by Granite Guys Inc in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Granite Guys Inc has a rating of 4.1 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.73 out of 5.
You can read detailed information and evaluations from our independent research of Granite Guys Inc’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Granite Guys Inc directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Granite Guys Inc
Granite Guys Inc. is a reputable stone manufacturer serving communities in Northern Nevada and Northern California. Starting in 1999, the company has been offering stone fabrication and tile installation services. If you are looking for countertops services near you, Granite Guys Inc. is a certified manufacturer of quarts and marble surfaces for a wide range of uses. Google reviews report that the Granite Guys shop has a generous selection of stone remnants to choose from for projects of different complexities and budgets. The fabricator sets itself apart from competition by providing the highest quality workmanship and exquisite products.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
Customer Feedback Score
reviews: 13
YELP
reviews: 12
reviews: n/a
CoCo
reviews: n/a
Mystery Shopper Report
Staff friendliness
Staff Expertise
Company Age
Own Office
Own Production
Veterans Discount
Production time
Deposit Level
Quote Time
Affordability
Company services
Kitchen
Bathroom
Outdoors
Commercial
Fireplaces
Sill rail
Additional benefits of Granite Guys Inc
Wheelchair accessible entrance
Wheelchair accessible parking lot
Accepts Credit Cards
Granite supplier
Reviews about Granite Guys Inc
All (21)
Google (9)
Yelp (12)
Debbie Peel
Date: 2017-10-13 18:26:31
Aside from a minor delay in the timeline discussed (we are in the construction business, so we understand this can be an unavoidable part of any project) every part of this experience was superb. Dave was extremely professional when estimating the project. Kevin, our template maker, has a wonderful personality and was very efficient. Then Travis and crew were absolutely outstanding; all three were friendly, conscientious and professional as well. Five Star service and Ten Star results! Thank you Granite Guys D & P Peel
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Lynne Hoffman
Date: 2018-06-01 21:02:25
We recently had Granite Guys cut and install granite countertops in our kitchen and bathroom and tile our kitchen backsplash. Randy, Keith and Danny removed our "old school" tile job and Keith and Danny did a great job installing the granite. Chris did excellent work on the tile backsplash and the whole job turned out great. Thanks to the whole crew including Dave who did the estimate and answered my many questions and Tami for the "doughnut" and help in the office. Beautiful results. Would recommend this company
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Sandra D
Date: 2024-08-24 21:57:55
I decided to redo my kitchen counters with prefab granite. Budget friendly merchandise purchased at Flooring Liquidators. Once the order arrived, I met with Granite Guys installer Martin. The granite arrived with no issues and Martin marked each slab with tape as to where I wanted placed. 2 weeks later, demo began and it took only a few hours. Day 2, granite was installed and I am very happy! The installers cleaned up after themselves very well! Communication was excellent! Office manager was very nice. I highly recommend this establishment.
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Kristin Havelka
Date: 2021-05-11 03:55:10
The artists at Granite Guys do amazing work. It's clear they take pride in the jobs they do.
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Courtney Yocom
Date: 2020-01-15 00:57:59
My husband and I love our new Carrara marble countertops! The countertops were installed and completed in about two hours and all the cuts and edges were perfect. The marble pieces are stunning. We are incredibly happy with Randy’s work. He also went over the care of the marble thoroughly. Thank you!!
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RICHARD ROMAN
Date: 2017-08-29 02:23:32
I purchased a counter top from Design Tile in early May of 2017. The counter was to be fabricated to be used in my bathroom. I provided Randy with my measurements and I went to his shop and was told it would take a couple of weeks. I went back in late May to check on the status and was told again by Randy that it wasn't ready and that he had misplaced my measurements. I provided Randy with the measurements again and was again told it would be a couple of weeks. The excuse of my order had to be put on the back burner because of having larger jobs. He told me that he would call me when it was ready. I waited for over 1 month and finally went to the shop in mid July. I again spoke with Randy and he told me some big jobs came up and I was next on the list of jobs. He then told me it would be ready on August 5th. I arrived on the proposed date and again was given the same run around. He promised that it would be ready on the 12th in the morning. I again arrived on the date stated but I was told the workers hadn't finished it. I then agreed to come back later. Finally it was ready. They put the fabricated counter on a pad in the back of my truck. When I was getting ready to install it I noticed that there were gouges in the face. After 2 days of attempting to contact Randy he finally called back and his answer was "the piece I had was the better part of the originally slab." He said that when he received it that was the way he received it. I personally checked out the slab 2 days before it was picked up and would not have bought it. I paid $350 for the slab and $200 for the fabricating and he is blaming the dealer. No to count the 5 times driving from Susanville. I feel he did not do anything in good faith, he only passed it off on to the dealer. I am sure he and his crew know what they are doing, but if you have a smallest job they do it when they get around to it. Plus the remains portion is destroyed. I personally will not take to or recommend his business. I would like to update my previous post. At the time I wrote my last review I was highly upset. Since my last post I was contacted by Spencer, who I understand is the owner. In conversing with him we came to an understanding that stuff happens wherein he has no control over. Since then I have received my completed sink top and both my wife and I are satisfied. I wish to thank Spencer for going that extra step to make a customer happy.
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Adam Searcy
Date: 2013-06-28 17:01:06
I recently had granite countertops installed by the Granite Guys. Not only did Spencer go out of his way to help my wife and I search for the ideal slab to fit our budget but they also did a fine job of creating and installing the countertops. More tellingly, when a freak accident with one of ther installers resulted in a small dent to our refridgerator, Spencer and Randy immediately owned up to it and replaced the dented refridgerator door free of charge. Finally, they also agreed to hold my remnant and work with other clients to sell my leftover granite. In addition to a high level of quality, this group, including their office manager Tami, is a class act!
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John
Date: 2022-09-04 01:15:25
Granite Guys are (Spencer, Randy, Keith, Tami) and then there is The Granite Guys (Dave). I do NOT recommend Dave! Somehow a review got mixed in here and he unabashedly answered it! I do recommend Spencer, Randy, Keith Tami! In fact, they are the ONLY place in town I would recommend to do granite counter tops. They are busy, but they are worth the wait. They're just good guys to work with, intent on making the customer happy, and they do good work!!
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Melissa Covert
Date: 2022-02-11 04:45:14
We really love our new add on for our counter. We were not able to sit at our counter because there was no overhang and also too low to eat comfortably. Granite guys had many remnants to choose from for our small project. Thank you guys for the great work and for giving us a functional eating area.
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Sue S.
Date: 2024-04-15 22:51:14
I highly recommend the Granite Guys. I had a very small remodel job of an old bathroom. I only needed a small remnant for the vanity counter and a few pieces to add to the shower to match. Martin helped me tremendously with picking out a piece from their large selection of remnants. They were quick to get it cut and installed but unfortunately there was a problem with the counter top. The sink was off center. Spenser (owner) was responsive, professional and forward thinking about this issue. He went above and beyond to rectify the situation by finding another remnant from another company that closely matched the original and cutting a brand new top at his expense. I was very pleased with the customer service I received from Spenser and his entire crew.
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Katheryn K.
Date: 2020-08-03 00:28:59
These guys were wonderful from start to finish!!! Very professional and always pleasant. They retrieved my granite from the store the day I bought it. I had comfort in knowing it was safe and sound awaiting cabinet building. We had delays and mess ups with our cabinet maker and the Granite Guys said "no worries, we will hold onto your granite as long as you need". I can't brag enough about how perfect the granite turned out. It's just PERFECT!! I truly couldn't be happier!! Thank you Tami, Randy, Spencer and all the others who helped.
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Cleve C.
Date: 2019-01-24 05:47:13
I was very concerned about the quality of fabrication and installation of the new granite countertops for my kitchen. Unlike with other companies Spencer the owner came over and took measurements. And he oversaw the installation. They came out beautifully! And the price wasn't the highest.
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Lynne H.
Date: 2018-06-01 21:12:13
We recently had Granite Guys cut and install granite countertops in our kitchen and bathroom and tile our kitchen backsplash. Randy, Keith and Danny removed our "old school" tile job and Keith and Danny did a great job installing the granite. Chris did excellent work on the tile backsplash and the job turned out great. Thanks to the whole crew including Dave who did the estimate and answered my many questions and Tami for the "doughnut" and help in the office. Beautiful results. Would recommend this company...
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Dustin D.
Date: 2018-04-23 00:49:35
Chris from Granite Guys in Reno, NV did an amazing job on the backsplash in our kitchen. He is a very hard worker as he worked right through the time where most would take a lunch break. We are beyond pleased with his work.
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C C.
Date: 2018-04-08 21:13:57
I have used Granite Guys on two large remodel projects and also for some granite repair (we've been a bit rough on our island edges!) Not only was their install perfect and priced fairly, they are dependable, on time and very courteous/professional. I personally worked with Spencer whose customer service is unparalleled. I can't recommend them enough.
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Frank Z.
Date: 2021-02-14 20:46:43
So, ready the negative reviews about Granite guys I am pretty sure they will respond with a rebuttal. That's fine because that's what they do. I'm giving 2 stars as the installers were amazing and fast. I'd give them zero stars if I could because communication is HORRIBLE. I hired this establishment September of 2020 and was told that they would look at their schedule and let me know when they could get it installed. I waited for awhile and so did the Granite store I bought our granite from. After what seemed like an eternity, I got a call from them to meet at the granite store to go over templates. Sweet! Progress. It was another couple of weeks before I heard from them about install. They finally scheduled for October. I was ok with this as we were waiting for our appliances to be delivered. Again, the installers were nice and professional. I did discuss with Granite Guys to have the backsplash done too. I wanted to do subway tiles. I bought the tiles from another location and let Granite Guys know I had it. They gave me the contact info for their "tile guy". I attempted to make contact and never heard from him. I left Granite guys a VM and they didn't respond. On demo day, the installers removed all my backsplash and countertops. They said they'd be back the next day to install. They showed up late stating they had to wait for the cuts to be made. Fine. When they finished the install of counters, I asked the manager about the backsplash. He said it was not part of the original quote, again, fine. He said he'd go back and measure how much granite we had left to see if he could use it. I preferred to use the granite. I finally heard from him a few days later and he said they did have enough. I asked for a quote. About a week later, still no quote. I emailed asking for quote and finally got it. I approved it and didn't hear from them again. I emailed a few times and finally got a call back from the manager. I asked if we could get it installed before Thanksgiving and he said no because of COVID and people being out sick. He said he would call me in a week or so to schedule. I was again alright with this. That was the last time I heard from them. It is now February. I ended up repairing the drywall myself and installed my own backsplash. As you can see from the pictures, they left an area without any drywall, they left the wall under my breakfast bar unfinished and the left my counter being held on by a C clamp. If you like to be ignored then this is the place for you. I will not recommend this business to anyone.
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Kathy E.
Date: 2019-09-02 14:00:44
Sorry that I cannot recommend Granite Guys. I emailed a detailed layout for our kitchen counter and was told we would need 2 slabs of quartz. David came out to measure. I asked specifically if 2 slabs would be sufficient. He said yes. I received a call from the quartz supplier saying David had stopped by and determined we needed 3 slabs. An additional $2,000+ cost!! (With advance notice of this we could have gone with a different material for the backsplash, etc.) And the communication with the company was agonizing. I asked multiple times for the dates of install. Finally received a date. Asked for the time and was told morning. With no further communication they showed up after 1:00PM. It would have been SO easy for them to call to say we would not be the first appointment of the day. Oh, and I am pretty sure they did not use the 3rd slab of quartz AT ALL so that was $2,000 wasted. BTW - I am giving 2 stars instead of 1 because the actual installers did a great job.
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Chris E.
Date: 2021-07-19 16:56:05
Do not use this company!! Horrible customer service, flaky employees, don't respond to your calls, don't stand behind their work. One of the employees showed up with his dog, the other I caught sleeping on my living room floor because he had a headache. Tile backsplash had to be redone and we still have a cracked tile that they won't fix. The granite installation was just ok, you can see all the spots they tried to buff out and the seams are horrible.
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Paul L.
Date: 2019-08-28 00:13:42
Completely false comments that also clearly show that you and your firm are not sorry for anything, that is for certain. Honestly, a simple apology would have sufficed. I called twice and spoke to you briefly once and simply asked if I could speak to the estimator to get his thoughts on the job. That was it. We spoke for about 15 seconds. You were nice and said someone would get back to me and I said great, thank you. I didn't hear back so I followed up and left a brief message simply requesting the same thing. No one ever updated the rental agency either. I would have been happy to pay for the trip and the estimator's time and still would be willing to. Also, I have no problem at all with your firm not accepting the job. I've been in real estate for over 25 years and have worked with hundreds of contractors, fabricators, subs, etc. There's nothing personal or upsetting in the least about someone not being able to do a particular job or choosing not to. And yes, I found someone to do the job the same day (actually two out of the 3 granite fabricators that came to the site said yes, your firm being the one to say no). Maybe I caught Randy on a bad day. I'm happy to hear he's not like that everyday or to everyone else, because he was unbelievably rude and disrespectful to me. I didn't mention this in my first review, but he also insulted the largest rental agency in Lake Tahoe during our conversation, which completely puzzled me. Again, totally uncalled for. However, I did pass his comments on to them. I have not disrespected anyone at your firm and your response is indicative of the type of customer service that I experienced. On the other end of the spectrum, as I mentioned before, the owner of Stone Creations of NV is incredibly customer service oriented, very personable, and does exceptional work. I highly recommend him and his firm for any granite or tile work. Have a pleasant day. Update: OK, wow. To be clear, no I do not want you to feel sorry for not taking the job. No idea where that came from. I'm totally fine with the decision. You throw the word "sorry" around without obviously knowing what it means. Your last post started out with "I am sorry for your experience", which was nice, but then you proceeded to blast me with personal insults, call me a liar, and imply that for some unknown reason, I would take time out of my day to make all of this up just to post it on Yelp to discredit your firm. Why would I do that? I wouldn't and no one would. Life is way too short. I've been very clear about why I posted this review - it was without question, one of the worst customer experiences I've ever encountered. Finally, I never said you were rude to me at any time while we were speaking, as you now just wrote. In fact, if you read my update, I wrote that you were actually "nice" when we spoke. So who's telling the truth? I will let others make their own decisions about that.
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Mister F.
Date: 2019-08-21 18:18:46
Installation was atrocious. Left the cut-in around the sink jagged. I just can't believe they'd leave it so sloppy and then be difficult about coming back. They did come back to try and fix it but it still looks bad and discolored. Measurements were not great either. The estimator measured from the molding instead of our island posts and now the counter edge sticks out about a half of an inch too far around the entire island. Countertop looks oversized now. They were really aggressive about getting payment before installation even with giving them a sizable deposit to start. Was expecting MUCH better quality for the price. UPDATE. This is my own review. Our counters weren't perfect and we were left very disappointed. If you look at my review history, I have new issue giving glowing reviews as well. Obviously I felt this place didn't live up to my expectations
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Mark T.
Date: 2019-03-27 16:51:33
I called for a quote. The guy came out and took measurements. Told me he would email me a quote by Monday. I never received a quote. I called and left him a message. Never received a call back. My advice: Stay away!!
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FAQ About Granite Guys Inc — Based on Independent Research
What materials can I order a countertop from Granite Guys Inc?
What types of spaces does Granite Guys Inc fabricate countertops for?
What shapes of kitchen countertops does Granite Guys Inc fabricate?
What countertop design styles does Granite Guys Inc most often implement in Sparks, NV?
What is the service area of Granite Guys Inc?
What types of clients does Granite Guys Inc work with?
Does Granite Guys Inc have its own countertop fabrication facility?
Does Granite Guys Inc offer any discounts on countertop fabrication in Sparks, NV?
What is the price category of Granite Guys Inc in Sparks, NV?
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Granite Guys Inc?
What is the fabrication and installation timeline for a countertop at Granite Guys Inc?
How long does it take Granite Guys Inc to prepare a quote for countertop fabrication and installation?
Does Granite Guys Inc offer cutouts for sinks, cooktops, or other elements?
What guarantees does Granite Guys Inc provide for its work?
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Granite Guys Inc. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
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1999 Glendale Ave, Sparks, NV 89431