Granite Empire of Louisville
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Examples of works performed by Granite Empire of Louisville
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About Granite Empire of Louisville — Ranked №9 Countertop Fabricator and Installer in Louisville, KY
total score
Exact value: 21.814209 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Granite Empire of Louisville ranked number 9 in Louisville, KY in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Granite Empire of Louisville among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Granite Empire of Louisville: Total Score & Key Ratings
The Total Score of 21.81 out of 100 achieved by Granite Empire of Louisville in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Granite Empire of Louisville has a rating of 4.9 out of 5 — and our team’s Mystery Shopper Score, which stands at 0 out of 5.
You can read detailed information and evaluations from our independent research of Granite Empire of Louisville’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Granite Empire of Louisville directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Granite Empire of Louisville
Granite Empire of Louisville is one of the largest manufacturing and installation businesses in the town and its suburbs. The company works with local homeowners, construction firms and commercial organizations. It offers kitchen, bathroom and vanity granite countertops at an affordable cost, and also fabricates custom tabletops from other materials, including natural marble and artificial quartz. The company participated in many projects and received positive feedback from customers. Experienced employees of the company perform all the work without the involvement of contractors.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
Customer Feedback Score
reviews: 135
YELP
reviews: 4
reviews: 23
CoCo
reviews: n/a
Mystery Shopper Report
Staff friendliness
Staff Expertise
Company Age
Own Office
Own Production
Veterans Discount
Production time
Deposit Level
Quote Time
Affordability
Company services
Kitchen
Bathroom
Outdoors
Commercial
Fireplaces
Sill rail
Additional benefits of Granite Empire of Louisville
Small business
Curbside pickup
Delivery
In-store pickup
In-store shopping
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible seating
Assembly service
Gender-neutral restroom
Wi-Fi
Free Wi-Fi
Checks
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible
Accepts Credit Cards
Private Lot Parking
Dogs Allowed
Offers Military Discount
Open to All
In store shopping
General Contractors
Countertop Installation
Kitchen & Bath
Countertop store
Bathroom remodeler
Countertop contractor
Granite supplier
Kitchen remodeler
Marble supplier
Reviews about Granite Empire of Louisville
All (23)
Google (12)
Facebook (6)
Yelp (5)
Juliana Gutierrez
Date: 2024-10-16 14:10:58
They have been wonderful to work with! This is the second kitchen where we’ve installed granite with them, and their attention to detail and customer service have been exceptional. Thank you so much, Alex!
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Ashley Blessinger
Date: 2023-03-08 03:30:14
Granite Empire did an amazing job, they were fast and efficient. Great quality of work. Cristina was very helpful, she was quick to respond to any of my questions! Very pleased!!
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Phillip Thrasher
Date: 2023-03-01 22:22:23
This is my first experience with Granite Empire but not my last. I am a Builder Inc. Turn around time is incredible. Every person I dealt with was totally professional, knew their job. Price is competitive. I've used two other companies. Granite Empire is the best. I loved how they called me out to look at template on the slab before cutting, positioning exactly the best position.
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Maggie K
Date: 2024-05-26 23:41:58
They did a great job! I was hesitant about choosing a granite company so I asked a couple of people who recently did remodeling if they had someone they liked and both people said Granite Empire. We made an appointment to go check out our options. Initially I thought I wanted a white quartz but when I got there I realized I really liked the granite after all. We added a little extra to make a breakfast bar and it was still reasonably priced. We reused our sink so they had to cut the hole on-site, but they did it outside while the other two guys were installing the left side pieces. I was nervous about having seams, but they did such a nice job with them that I have to look hard for them. The sales gal, Christina, was great to work with. The templaters were also great. The installation scheduler was kind of rude - she tried to schedule our install for a date we had told them we would not be available and then said she would put our order at the end of the queue and hopefully they would get to it a few weeks later, no alternate dates given. But I reached out to Christina, who took care of it right away even though it was her day off. The installers were fabulous. They did a great job! We are very happy with our purchase and happy we chose Granite Empire for this job!
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Marilyn
Date: 2024-06-13 17:20:38
Visited numerous countertop businesses, but when i met with Emily at Granite Empire, she made me feel like i was her number one priority. she updated me every step of the process and answered each of my texts promptly. my completed quartz countertop is gorgeous as she assured me it would be. thanks Emily for a job well done!
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judy moore
Date: 2023-09-18 13:20:13
Cristina was so very helpful and patient with me on my quest to find the perfect granite for my kitchen. I decided to pick out the granite first, even before beginning the renovation. After sending me many pictures of several slabs, I chose one. She had it delivered, and I was able to look at it before making my decision. She even helped me decide which finish. I went with leathered because the grays were so beautiful. Seven weeks later, my granite was installed (less than a week after we notified her we were finally ready) and it is stunning! Fantastic service, great customer service, reasonable prices. I highly recommend this granite/fabrication company!
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Darrell Roof
Date: 2024-03-24 14:56:58
Smooth process from beginning to end. Christina was wonderful to work with. Flawless installation, the installers were very professional. We went to three different places for quotes and Granite Empire had the friendliest staff and the best prices. We love our new quartz countertops! Highly recommend Granite Empire!
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Casie Saxion
Date: 2024-05-23 22:43:12
End result is beautiful but it's still not right! Installers were unprofessional, telling me their poor quality cuts and measurement errors were normal. Jumbo plate covers were not enough to cover the overcuts and off-center work. The install crew did not clean up after themselves, leaving their trash and razor blades in my recycle box. Granite Empire finally sent their CFO to inspect the job who agreed immediately the backsplash needed torn out and reinstalled. This time the outlet cuts are too small. The plate cover screws run straight into the backsplash. So much for the 5 days advertised on their website, the job took over TWO months plus unexpected added cost of repeat work by my electrician and plumber. UPDATE: I further lowered my review because I have not heard from GE as the reply to my review stated. Looks like they USED to have great customer service. I would not recommend and will not use this company again.
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Sean Spalding
Date: 2024-06-15 01:51:37
I was very pleased with the services of Granite Empire of Louisville. From Cristina in the showroom, to the man who came to my house for measurements, to the crew which did the installation. I got beautiful new granite countertops and a black stainless steel sink, all at a reasonable price!
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Linda Jurgens
Date: 2024-11-25 20:27:42
So thankful for Cristina and Granite Empire of Louisville! They helped me with quartz selection, under-mount sink, installation, etc.- it’s been a great experience! Pairing these countertops with Dennison Cabinets has been a very good choice!
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Michelle Friedrich
Date: 2023-10-01 00:23:26
We are so happy with our quartz countertop! Everything went so smoothly!! Shoutout to are sales person Cristina for showing us all our options and making our experience so easy! The quality and workmanship is more than we even expected! It looks amazing even with older cabinets. Thank you Igor ? (Hope I spelt correctly) for really seeing the vision I didn’t. We love it!!
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Tom Stokes
Date: 2025-01-09 18:30:42
Was looking to replace laminate countertops for my kitchen. Saw an ad for Granite Empire of Louisville counter tops at a very reasonable price! Called and spoke to Christina.(awesome very helpful) She gave me some great information and prices but suggested i go by store to see what they have and pick out what I would like. Did so found something great and she scheduled for them to come out and measure my counter tops! Was installed and finished with in two weeks!! Great service, would highly recommend them if looking for granite countertops beat the box stores by more than 50%. Really love mine!!
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Maggie Kimberl
I asked around for recommendations and two people I know had recently used Granite Empire and were happy with their work. We made an appointment and met with Christina, who showed us all of our options. Initially I thought I'd want quartz, but I ended up really liking the granite instead. The templaters were great. When it came time to schedule the scheduler was kind of rude and gave us one date, take it or leave it, during a time we'd already told them we wouldn't be available. I contacted Christina, who took care of it even though it was her day off. The installers were great. We reused our sink so they had to cut the hole onsite. I was nervous about having seams but they did such a good job that I have to look hard to see them. The end result was great! I totally recommend Granite Empire.
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Casie Saxion
I wanted so badly to add my 5 star review to this list, but the process has been a nightmare since the installation. Poor quality cuts (off-center, oversized, and overcuts) of the backsplash caused the backsplash to be removed and recut. Mistakes happen, but the install team tried to tell me these overcuts were normal and I would just have to buy jumbo plate covers and build a new windowsill and frame. Additionally, the install team did not clean up after themselves, leaving their trash including razor blades in my recycle box. I consulted friends/ colleagues with construction backgrounds who all immediately told me it was poor workmanship and needed redone. Jumbo plates were not large enough to cover the errors, nor were the outlets secure due to the oversized cuts. Finally the CFO came to my house and immediately agreed the backsplash needed recut. New measurements were taken and a new backsplash was cut and installed. The cuts still were not right (two are too small for the plates to attach properly). GE did not follow up with me after the second installation, nor was any compensation offered for the added time and cost of their error. I had to arrange for plumbing and electrical work to be done twice. Unprofessional and poor service all around. I cannot recommend this company.
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Brandon Hancock
Christina in the showroom was great. Installers were good guys. Still work to do in the photo but you get the idea
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Diane Calvaruso
Love my countertops! Very nice people to work with. The installers were very professional l. Would highly recommend.
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Cristina Iuriev
Great prices and awesome customer service!
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Sarahi LC
Amazing service! We highly recommend this company. We shopped around for months and finally found the best one. We are so happy with our choice!
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Bob K.
Date: 2025-07-10 02:06:05
Christina was fantastic to work with! She has a great perspective of giving professional advice without over selling you! Christina's brother who oversees field installation is equally fantastic. He can provide so much insight With knowledge. The installation team was professional and even cleaned up job site! Highly Recommend Granite Empire!
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Margie B.
Date: 2023-05-04 17:30:24
What a great experience. Jessi was a great deal of help with picking out my granite. They were very understanding about the delays we had in getting the kitchen installed. Once I was in a position to have the counter tops installed it all happened very fast. From a measurement on a Friday to having the counters installed 6 days later. The installers were very nice and professional. They did a wonderful job with the installation and cleaned up behind themselves. I would recommend them with no hesitation. If I ever need granite again I will go back.
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John G.
Date: 2022-10-16 17:00:48
Beautiful countertops! Excellent price! Saved $1800 from the price we got at competitor for the same granite. Got our countertops installed within a week. Great customer service! It's hard to find people who do what they say they'll do nowadays. Highly recommend!!
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Victoria K.
Date: 2022-08-26 12:57:05
Great service all around. From the sales to the install they were a knowledgeable and helpful team. Beautiful countertops and island to go with our completely remodeled kitchen. Would highly recommend.
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Trisha L.
Date: 2022-04-02 02:49:31
If you want a great sales rep you can work here. If you want good customer service when you are spending $20000 then that's a whole other story. I am giving three stars because of the average here. Branden was a phenomenal and very helpful sales rep that got me what I wanted for 3 properties that I am redoing kitchens on. I put down deposits on the stone to make sure it didn't get resold and then the cabinets templated. When it came to scheduling all of this that's where it went wrong. Emily was very unprofessional and touts her past experience in the granite business while being rude and disrespectful. I was told I was having a kitchen install done on a Wednesday afternoon and Friday afternoon I was finally called to tell me there was a problem. We fixed the problem that afternoon and am now just waiting on an install date for this project that has been paid for, it's Monday and I am not back on the schedule. Then another property was supposed to be on the schedule for templates on Monday and it got taken off and had I not called to find out what time they would be there, I wouldn't have known there was an issue with them not coming at all. Emily is apparently the end all be all of this company and was super quick To say she would rather refund my money and have me go to another company then solve the problem or not be rude. Don't spend your money here. Find someone with a better business sense and go with them. These people specifically Emily, don't care about your timelines or concerns or their own integrity. I will never do business with them again because of Emily.
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FAQ About Granite Empire of Louisville — Based on Independent Research
What materials can I order a countertop from Granite Empire of Louisville?
What types of spaces does Granite Empire of Louisville fabricate countertops for?
What shapes of kitchen countertops does Granite Empire of Louisville fabricate?
What countertop design styles does Granite Empire of Louisville most often implement in Louisville, KY?
What is the service area of Granite Empire of Louisville?
What types of clients does Granite Empire of Louisville work with?
Does Granite Empire of Louisville have its own countertop fabrication facility?
Does Granite Empire of Louisville offer any discounts on countertop fabrication in Louisville, KY?
What is the price category of Granite Empire of Louisville in Louisville, KY?
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Granite Empire of Louisville?
What is the fabrication and installation timeline for a countertop at Granite Empire of Louisville?
How long does it take Granite Empire of Louisville to prepare a quote for countertop fabrication and installation?
Does Granite Empire of Louisville offer cutouts for sinks, cooktops, or other elements?
What guarantees does Granite Empire of Louisville provide for its work?
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Granite Empire of Louisville. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
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6021 Fern Valley Rd, Louisville, KY 40228