About Granite Design USA — Ranked №6 Countertop Fabricator and Installer in Portland, ME
19.44
total score
The main rating value calculated from more than 30 indicators.
Exact value: 19.441279 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Granite Design USA, founded in 2014, ranked number 6 in Portland, ME in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Granite Design USA among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Granite Design USA: Total Score & Key Ratings
The Total Score of 19.44 out of 100 achieved by Granite Design USA in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Granite Design USA has a rating of 4.1 out of 5 — and our team’s Mystery Shopper Score, which stands at 0.07 out of 5.
You can read detailed information and evaluations from our independent research of Granite Design USA’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Granite Design USA directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Granite Design USA
Granite Design USA is a reputable company specializing in quartz countertops. They collaborate with designers, offering their exclusive PerfectFITTM process for efficient installation. They provide a wide range of materials. To ensure complete satisfaction, Granite Design USA offers convenient online lot reservation and a layout approval system. This allows customers to reserve their preferred stone lot and have peace of mind knowing that the final layout will meet their expectations.Countertops can be installed within 24 hours of cabinet installation. This ensures a timely and hassle-free experience, allowing homeowners to enjoy the beauty and functionality of their new countertops without delay.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
4.1
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 159
Google
4.4
reviews: 38
YELP
n/a
reviews: n/a
Facebook
4
reviews: 121
CoCo
n/a
reviews: n/a
Mystery Shopper Report
0.1
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 0.068519 out of 5.
criteria: 10
Staff friendliness
0
No Data
Staff friendliness
We were unable to assess the staff friendliness of Granite Design USA.
Unfortunately, we were unable to reach Granite Design USA during our mystery shopper research. This could be due to missed calls or unanswered messages.
Important:
The lack of data affects the company’s ranking position. However, Granite Design USA remains one of the top companies in the U.S., having achieved high scores in other criteria. We recommend contacting Granite Design USA directly to gain a full understanding of their level of service.
Staff Expertise
0
No Data
Staff Expertise
We were unable to assess the staff expertise of Granite Design USA.
Unfortunately, we were unable to reach Granite Design USA during our mystery shopper research. This may have been due to unanswered calls or messages.
Important:
This rating does not reflect the overall professionalism of Granite Design USA, but only indicates the absence of data. Granite Design USA remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend contacting the company directly for a complete understanding of their staff expertise.
Company Age
2.5
Established
Company Age
Granite Design USA is an established company, operating since 2014.
According to our research, Granite Design USA has been in business since 2014, placing it in the Established category. Such a track record demonstrates a stable reputation and professionalism, making the company a reliable choice for clients.
Important:
This information is based on data collected by our mystery shopper. We recommend contacting Granite Design USA directly to confirm the accuracy of the details.
Own Office
0
No Data
Own Office
We were unable to confirm whether Granite Design USA has a dedicated office.
Unfortunately, as part of our mystery shopper research, we were unable to confirm whether Granite Design USA operates from a dedicated office. This may be due to unanswered calls or messages.
Important:
The absence of data impacts the company’s position in our ranking. However, Granite Design USA remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to Granite Design USA directly for more information.
Own Production
0
No Data
Own Production
We were unable to confirm whether Granite Design USA has its own production facility.
Unfortunately, as part of our mystery shopper research, we were unable to confirm whether Granite Design USA operates its own production facility. This may be due to unanswered calls or messages.
Important:
The absence of data impacts the company’s position in our ranking. However, Granite Design USA remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to Granite Design USA directly for more information.
Veterans Discount
0
No Data
Veterans Discount
We were unable to confirm whether Granite Design USA offers discounts for veterans.
Unfortunately, as part of our mystery shopper research, we were unable to determine if Granite Design USA provides discounts for veterans. This may be due to unanswered calls or messages.
Important:
The absence of data impacts the company’s position in our ranking. However, Granite Design USA remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to Granite Design USA directly for more information.
Production time
0
No Data
Production time
We did not receive production time information from Granite Design USA.
Unfortunately, Granite Design USA did not provide information about project completion time as part of our mystery shopper research. We were either unable to reach the company or did not receive an answer to our inquiry.
Important:
The lack of data on production time affects the company’s ranking position. However, Granite Design USA remains one of the top companies in the U.S., having achieved high results in other criteria. We recommend contacting Granite Design USA directly to clarify timelines and project conditions.
Deposit Level
0
No Data
Deposit Level
We did not receive deposit information from Granite Design USA.
Unfortunately, Granite Design USA did not provide information about their deposit requirements as part of our mystery shopper research. This does not exclude them from our ranking, as they have been recognized for their excellence in other criteria.
Quote Time
0
No Data
Quote Time
We did not receive quote preparation data from Granite Design USA.
Unfortunately, Granite Design USA did not provide information about quote preparation times as part of our mystery shopper research. This may be due to internal processes or other circumstances that prevented a response.
Important:
The lack of data on quote preparation time affects the company’s ranking position. However, Granite Design USA remains one of the top companies in the U.S., having achieved high results in other criteria. We recommend contacting Granite Design USA directly to clarify timelines and conditions.
Affordability
0
No Data
Affordability
We did not receive pricing information from Granite Design USA.
Unfortunately, Granite Design USA did not provide pricing details for products made from Calacatta Idilio quartz and Carrara Morro quartz as part of our mystery shopper research. This may be due to specific business processes or other factors.
Important:
This does not impact the excellent reputation of Granite Design USA, which is recognized in our rankings for other parameters. We recommend reaching out to Granite Design USA directly to obtain pricing details and further information.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of Granite Design USA
Wheelchair accessible parking lot
On-site services
Construction company
Service establishment
Reviews about Granite Design USA
All (18)
Google (13)
Facebook (5)
Source:Google
Jennifer Gagnon
Date: 2024-03-06 23:43:25
Sorry for miss understanding the original survey's instructions because I did want to comment on how professional Angus McLean and Sam were. They did not rush but were very thorough. They explained the care of the countertop along with warranty coverage to include how to handle repairs if incurred after warranty. They cleaned all surfaces, removed all trash and asked if I had any questions. Again professional work. Well done.
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Source:Google
melissa beamis
Date: 2024-05-29 16:58:38
The guys were awesome, they did a great job and knowledgeable with the product. Would definitely use again.
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Source:Google
Aram Donigian
Date: 2022-09-07 13:20:00
Granite Design was amazing to work with. I was impressed by the technician who came out and measured everything, and more impressed by the team that installed. We think it looks wonderful and was great quality and service at a very reasonable price. We'll certainly be coming back to Granite Design again. Thank you!
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Source:Google
Roland Girouard
Date: 2024-04-26 17:53:18
Excellent workmanship, we are very satisfied with the end product. Cory and Shawn the installers were great!
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Source:Google
Victor Chewning
Date: 2024-07-11 17:51:29
Granite Design had great communications all through the process.
The estimator arrived on schedule, explained the process and options and advised the details of the installation.
The installation crew (Cody, Shawn and Cody#2) were on time, polite and got right to work. They did an excellent job on the install and were done and cleaned up quicker than I expected.
I was impressed with the work. I would use them again and would recommend them to my friends.
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Source:Google
Brad Wood
Date: 2024-12-17 00:45:46
Haven't gotten my countertops done yet, but the experience is not starting out good. Had a scheduled time for template for a week. The night before at 7pm get an email that the time is changed. They close at 4pm, so not sure how that works. But I can't be there for the time change. And, they will be closed for 2 weeks for the holidays. So I won't be able to to get the template done until after the 1st, or I need to call out of work and get written up for it. I can't call anyone or anything until the time that they are supposed to come.
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Source:Google
John Gerard
Date: 2024-08-08 22:01:02
The installation of our quartz countertop could not have gone smoother and the result was perfect! Cory and Shawn were great . . . friendly, professional, and efficient. Very pleased with the outcome.
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Source:Google
Lauren
Date: 2024-01-25 14:20:40
Absolutely abysmal customer service. We were not informed that the a time of signing our contract in August that we would have our template done in November then go 46 days without running water in our kitchen(due to our countertops being removed and sink disconnected) before they could install the new countertops. They don’t return phone calls either. No sympathy. No apology. Just told they simply couldn’t fit us in despite having been on their books for 5 months. Go anywhere else.
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Source:Google
Ethan
Date: 2024-10-02 12:59:25
We had Granite Design install countertop we purchased through Lowes. Multiple measurements were off. Our full height backsplash had to be reinstalled as it looked horrible. Multiple trips out and overall very unhappy with the quality of the project.
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Source:Google
Kay Con
Date: 2025-01-15 19:12:01
Josh C. was honest, informative and efficient. Very impressed with the customer service I've received via phone as well. The whole company seems like a well oiled machine! ☺️
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Source:Google
Thomas Rodrigue
Date: 2024-06-18 14:12:06
Great overall experience from the templating with Curtis, to the installation with Cory and Shawn. Prompt and professional.
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Source:Google
Anthony LeBel
Date: 2022-10-15 15:05:07
Could not have been more happy with the whole process. The measurement process was excellent. The technician was very courteous and professional. Communication was outstanding. The installation was also very professional, The team was very professional and took great care in their surroundings. They also called prior due to a cancellation to see if we could have them install earlier. The product was awesome as well. Just what we ordered. Thanks to Home Depot and Granite Design!
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Source:Google
Jim Morris
Date: 2023-04-19 13:49:42
Great product through Home Depot at great price. Granite Design crew Loren and Matt were friendly, respectful of our home and did wonderful work—all at a fraction of the prices charged by local building supply stores. Installation done within promised time frame. Very pleased with the results.
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Source:Facebook
Daniel Courteau
doesnt_recommend
Le plus mauvais service client, personne ne retourne les appels ou messages. La prise des mesures a été faite il ya 5 semaines et toujours pas de réponse quant à la date d'installation. Le ''supposé'' représentant n'a retourné aucun des messages laissé. Vraiment un servcice de la pire qualité.
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Source:Facebook
Judy Luloff Howell
recommends
We would like to thank Granite Design for their quick installation on our new Quartz countertop. They are so beautiful and we are so happy with the service installers Alexandre and Felix Antoine and his helper. They were very professional and insured the job was 100 % before leaving. They also cleaned up afterwards.
Judy and Pierre Howell
Ottawa, Ontario
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Source:Facebook
Roger Baird
recommends
Thanks for the excellent service and efficiency shown by Alexandre and Felix-Antoine for our kitchen counter install!
The install was so smooth and efficient and they are terrific ambassadors for Granit Design. Their workmanship was impeccable and they took great care with all aspects, from delivery, to placement and assembly, as well as the installation of the undermount sink.Their friendly and professional demeanour was a true pleasure!
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Source:Facebook
Eric Lanctin
recommends
We purchased our new Quartz kitchen and bathroom countertops from Home Depot in Moncton. A very professional young man who I don't remember his name came and took the measurements and explained everything that would happen to us. We hope he had a good trip to Iceland. A scheduled day and time of install was arranged. Angus and Sam arrived on time. They worked very well together, each doing their own tasks. Very professional, explaining to me the steps as they went. They cleaned up all their materials, cleaned the 2 new counters. I can't explain how relaxed and satisfied I was after they had completed the installation. These new counters are beautiful. The workmanship is very good. If I hadn't been there to see the process of the seeming joints, I would have a hard time to find them.
We are very happy with the whole process.
Thank You So Much
Sincerely
Tara and Eric
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Source:Facebook
Tom Hoyt
recommends
Angus and Kolby did an excelent job from measuring the template to completing the install. We highly recommend them!
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Source:
FAQ About Granite Design USA — Based on Independent Research
What materials can I order a countertop from Granite Design USA?
During our independent research, we found that Granite Design USA offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by Granite Design USA’s clients in Portland, ME for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does Granite Design USA fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, Granite Design USA is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does Granite Design USA fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by Granite Design USA, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does Granite Design USA most often implement in Portland, ME?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that Granite Design USA successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of Granite Design USA?
The company’s office is located at Olde Canal Wy, Gorham, ME 04038, but its work is not limited to just the city of Portland, ME. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does Granite Design USA work with?
Like many participants in our rating, Granite Design USA works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, Granite Design USA often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does Granite Design USA have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether Granite Design USA has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does Granite Design USA offer any discounts on countertop fabrication in Portland, ME?
Unfortunately, during our independent research, we were unable to reach representatives of Granite Design USA to clarify information about possible discounts. The company did not respond to calls or messages sent by our mystery shopper. However, in our experience, most companies featured in our rating are open to discussing personalized terms.
We recommend checking the details directly: submit a request, call, or message the company through our website — and be sure to ask about any available discounts. In many cases, contractors are willing to discuss individual terms.
What is the price category of Granite Design USA in Portland, ME?
Unfortunately, as part of our independent research, we were unable to obtain pricing information from Granite Design USA. Our mystery shopper attempted to contact company representatives to request a quote for the fabrication and installation of a stone countertop measuring 83.4 square feet. However, they were either unable to reach anyone by phone, or never received the promised estimate after the initial conversation.
We want to emphasize that the lack of response or data does not necessarily reflect the quality of the company's work. In our experience, some contractors are simply unable to respond to all inquiries in time or prefer to discuss pricing only in person. To get accurate and up-to-date pricing for your project, we recommend reaching out to the company directly through our website — submit a request, call, or message them — and ask for a personalized quote.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Granite Design USA?
Yes, according to our research, Granite Design USA offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at Granite Design USA?
Unfortunately, as part of our independent research, we were unable to obtain information about the turnaround time for countertop fabrication and installation from Granite Design USA in Portland, ME. Acting as a mystery shopper, our analyst attempted to contact company representatives to clarify the timeframe for a standard 83.4 sq. ft. countertop project — however, either the calls and messages went unanswered, or the staff were unable or unwilling to provide an estimated completion time. It’s important to note that situations like this are not uncommon: contractors may be overwhelmed with work, prefer to discuss project details in person, or choose not to disclose information during the initial contact.
To get up-to-date information about the turnaround time for your project, we recommend reaching out to the company directly through our website — submit a request, call, or send a message via messenger to receive a personalized estimate and confirm the actual timeframe.
How long does it take Granite Design USA to prepare a quote for countertop fabrication and installation?
Unfortunately, in the course of our mystery shopper research, we were unable to obtain information about the quote preparation time from Granite Design USA in Portland, ME. Our analyst may not have been able to reach a company representative, or the quote was never provided after initial contact. As a result, we are unable to objectively evaluate the company’s quote turnaround speed. This situation is rare and usually related to temporary workload or internal processing specifics. It does not necessarily indicate a low level of service — it simply means that we didn’t receive a response within the research timeframe.
To get up-to-date information, we recommend contacting the company directly through our website — submit a request, call, or message them to receive a personalized quote and clarify current pricing.
Does Granite Design USA offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, Granite Design USA performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does Granite Design USA provide for its work?
According to our information and industry practice, Granite Design USA, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact Granite Design USA in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Granite Design USA. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Granite Design USA is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let Granite Design USA know that you found them through the National Ranking Countertops Contractors!