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October 31, 2025: Application Deadline for CountertopsContractors.com National Ranking (2025-2026)

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contractor place 6
Portland, ME City Rating: We have identified this city as the primary city for this contractor.

Granite Design USA

since 2014

Examples of works performed by Granite Design USA

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About Granite Design USA — Ranked №6 Countertop Fabricator and Installer in Portland, ME

19.44

total score

The main rating value calculated from more than 30 indicators.
Exact value: 19.441279 out of 100.

According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.

Granite Design USA, founded in 2014, ranked number 6 in Portland, ME in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.

We included Granite Design USA among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.

Granite Design USA: Total Score & Key Ratings

The Total Score of 19.44 out of 100 achieved by Granite Design USA in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Granite Design USA has a rating of 4.1 out of 5 — and our team’s Mystery Shopper Score, which stands at 0.07 out of 5.

You can read detailed information and evaluations from our independent research of Granite Design USA’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Granite Design USA directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.

General information about Granite Design USA

Granite Design USA is a reputable company specializing in quartz countertops. They collaborate with designers, offering their exclusive PerfectFITTM process for efficient installation. They provide a wide range of materials. To ensure complete satisfaction, Granite Design USA offers convenient online lot reservation and a layout approval system. This allows customers to reserve their preferred stone lot and have peace of mind knowing that the final layout will meet their expectations.Countertops can be installed within 24 hours of cabinet installation. This ensures a timely and hassle-free experience, allowing homeowners to enjoy the beauty and functionality of their new countertops without delay.

Disclaimer:

The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.

When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.

More info

Mystery Shopper Report

0.1

The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 0.068519 out of 5.
criteria: 10

Staff friendliness

0

No Data

Staff Expertise

0

No Data

Company Age

2.5

Established

Own Office

0

No Data

Own Production

0

No Data

Veterans Discount

0

No Data

Production time

0

No Data

Deposit Level

0

No Data

Quote Time

0

No Data

Affordability

0

No Data

Company services

Kitchen

service-kitchen To order

Bathroom

service-bathroom To order

Outdoors

service-outdoors To order

Commercial

service-commercial To order

Fireplaces

service-fireplaces To order

Sill rail

service-sill_rail To order

Additional benefits of Granite Design USA

Wheelchair accessible parking lot

On-site services

Construction company

Service establishment

Reviews about Granite Design USA

All (18)

Google (13)

Facebook (5)

Source: icon-google Google
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Jennifer Gagnon

Date: 2024-03-06 23:43:25

Sorry for miss understanding the original survey's instructions because I did want to comment on how professional Angus McLean and Sam were. They did not rush but were very thorough. They explained the care of the countertop along with warranty coverage to include how to handle repairs if incurred after warranty. They cleaned all surfaces, removed all trash and asked if I had any questions. Again professional work. Well done.

Source: icon-google Google
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melissa beamis

Date: 2024-05-29 16:58:38

The guys were awesome, they did a great job and knowledgeable with the product. Would definitely use again.

Source: icon-google Google
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Aram Donigian

Date: 2022-09-07 13:20:00

Granite Design was amazing to work with. I was impressed by the technician who came out and measured everything, and more impressed by the team that installed. We think it looks wonderful and was great quality and service at a very reasonable price. We'll certainly be coming back to Granite Design again. Thank you!

Source: icon-google Google
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Roland Girouard

Date: 2024-04-26 17:53:18

Excellent workmanship, we are very satisfied with the end product. Cory and Shawn the installers were great!

Source: icon-google Google
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Victor Chewning

Date: 2024-07-11 17:51:29

Granite Design had great communications all through the process. The estimator arrived on schedule, explained the process and options and advised the details of the installation. The installation crew (Cody, Shawn and Cody#2) were on time, polite and got right to work. They did an excellent job on the install and were done and cleaned up quicker than I expected. I was impressed with the work. I would use them again and would recommend them to my friends.

Source: icon-google Google
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Brad Wood

Date: 2024-12-17 00:45:46

Haven't gotten my countertops done yet, but the experience is not starting out good. Had a scheduled time for template for a week. The night before at 7pm get an email that the time is changed. They close at 4pm, so not sure how that works. But I can't be there for the time change. And, they will be closed for 2 weeks for the holidays. So I won't be able to to get the template done until after the 1st, or I need to call out of work and get written up for it. I can't call anyone or anything until the time that they are supposed to come.

Source: icon-google Google
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John Gerard

Date: 2024-08-08 22:01:02

The installation of our quartz countertop could not have gone smoother and the result was perfect! Cory and Shawn were great . . . friendly, professional, and efficient. Very pleased with the outcome.

Source: icon-google Google
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Lauren

Date: 2024-01-25 14:20:40

Absolutely abysmal customer service. We were not informed that the a time of signing our contract in August that we would have our template done in November then go 46 days without running water in our kitchen(due to our countertops being removed and sink disconnected) before they could install the new countertops. They don’t return phone calls either. No sympathy. No apology. Just told they simply couldn’t fit us in despite having been on their books for 5 months. Go anywhere else.

Source: icon-google Google
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Ethan

Date: 2024-10-02 12:59:25

We had Granite Design install countertop we purchased through Lowes. Multiple measurements were off. Our full height backsplash had to be reinstalled as it looked horrible. Multiple trips out and overall very unhappy with the quality of the project.

Source: icon-google Google
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Kay Con

Date: 2025-01-15 19:12:01

Josh C. was honest, informative and efficient. Very impressed with the customer service I've received via phone as well. The whole company seems like a well oiled machine! ☺️

Source: icon-google Google
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Thomas Rodrigue

Date: 2024-06-18 14:12:06

Great overall experience from the templating with Curtis, to the installation with Cory and Shawn. Prompt and professional.

Source: icon-google Google
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Anthony LeBel

Date: 2022-10-15 15:05:07

Could not have been more happy with the whole process. The measurement process was excellent. The technician was very courteous and professional. Communication was outstanding. The installation was also very professional, The team was very professional and took great care in their surroundings. They also called prior due to a cancellation to see if we could have them install earlier. The product was awesome as well. Just what we ordered. Thanks to Home Depot and Granite Design!

Source: icon-google Google
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Jim Morris

Date: 2023-04-19 13:49:42

Great product through Home Depot at great price. Granite Design crew Loren and Matt were friendly, respectful of our home and did wonderful work—all at a fraction of the prices charged by local building supply stores. Installation done within promised time frame. Very pleased with the results.

Source: icon-facebook Facebook
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Daniel Courteau

doesnt_recommend

Le plus mauvais service client, personne ne retourne les appels ou messages. La prise des mesures a été faite il ya 5 semaines et toujours pas de réponse quant à la date d'installation. Le ''supposé'' représentant n'a retourné aucun des messages laissé. Vraiment un servcice de la pire qualité.

Source: icon-facebook Facebook
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Judy Luloff Howell

recommends

We would like to thank Granite Design for their quick installation on our new Quartz countertop. They are so beautiful and we are so happy with the service installers Alexandre and Felix Antoine and his helper. They were very professional and insured the job was 100 % before leaving. They also cleaned up afterwards. Judy and Pierre Howell Ottawa, Ontario

Source: icon-facebook Facebook
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Roger Baird

recommends

Thanks for the excellent service and efficiency shown by Alexandre and Felix-Antoine for our kitchen counter install! The install was so smooth and efficient and they are terrific ambassadors for Granit Design. Their workmanship was impeccable and they took great care with all aspects, from delivery, to placement and assembly, as well as the installation of the undermount sink.Their friendly and professional demeanour was a true pleasure!

Source: icon-facebook Facebook
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Eric Lanctin

recommends

We purchased our new Quartz kitchen and bathroom countertops from Home Depot in Moncton. A very professional young man who I don't remember his name came and took the measurements and explained everything that would happen to us. We hope he had a good trip to Iceland. A scheduled day and time of install was arranged. Angus and Sam arrived on time. They worked very well together, each doing their own tasks. Very professional, explaining to me the steps as they went. They cleaned up all their materials, cleaned the 2 new counters. I can't explain how relaxed and satisfied I was after they had completed the installation. These new counters are beautiful. The workmanship is very good. If I hadn't been there to see the process of the seeming joints, I would have a hard time to find them. We are very happy with the whole process. Thank You So Much Sincerely Tara and Eric

Source: icon-facebook Facebook
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Tom Hoyt

recommends

Angus and Kolby did an excelent job from measuring the template to completing the install. We highly recommend them!

FAQ About Granite Design USA — Based on Independent Research

What materials can I order a countertop from Granite Design USA?

What types of spaces does Granite Design USA fabricate countertops for?

What shapes of kitchen countertops does Granite Design USA fabricate?

What countertop design styles does Granite Design USA most often implement in Portland, ME?

What is the service area of Granite Design USA?

What types of clients does Granite Design USA work with?

Does Granite Design USA have its own countertop fabrication facility?

Does Granite Design USA offer any discounts on countertop fabrication in Portland, ME?

What is the price category of Granite Design USA in Portland, ME?

Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Granite Design USA?

What is the fabrication and installation timeline for a countertop at Granite Design USA?

How long does it take Granite Design USA to prepare a quote for countertop fabrication and installation?

Does Granite Design USA offer cutouts for sinks, cooktops, or other elements?

What guarantees does Granite Design USA provide for its work?

Please Note

The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Granite Design USA. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.

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