Granite Countertops & More, LLC
since 2007
Examples of works performed by Granite Countertops & More, LLC
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About Granite Countertops & More, LLC — Ranked №4 Countertop Fabricator and Installer in Salem, OR
total score
Exact value: 65.392172 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Granite Countertops & More, LLC, founded in 2007, ranked number 4 in Salem, OR in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Granite Countertops & More, LLC among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Granite Countertops & More, LLC: Total Score & Key Ratings
The Total Score of 65.39 out of 100 achieved by Granite Countertops & More, LLC in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Granite Countertops & More, LLC has a rating of 4.5 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.37 out of 5.
You can read detailed information and evaluations from our independent research of Granite Countertops & More, LLC’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Granite Countertops & More, LLC directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Granite Countertops & More, LLC
Granite Countertops & More is a countertop store in Salem, Oregon. The company specializes in fabrication, repair, and installation of granite countertops and other stone products. You can resort to this vendor when you need durable and high-quality bathroom countertops, kitchen worktops, shower units, drop-in/undermount tubs, fireplaces, backsplashes, and lots of other functional solutions for your home. Tile, flooring, hardware cabinetry are also offered by this company. Granite Countertops & More has a reputation as a professional and very knowledgeable stone supplier that offers extremely beautiful slabs at moderate prices.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
Customer Feedback Score
reviews: 96
YELP
reviews: 15
reviews: n/a
CoCo
reviews: n/a
Mystery Shopper Report
Staff friendliness
Staff Expertise
Company Age
Own Office
Own Production
Veterans Discount
Production time
Deposit Level
Quote Time
Affordability
Company services
Kitchen
Bathroom
Outdoors
Commercial
Fireplaces
Sill rail
Additional benefits of Granite Countertops & More, LLC
Small business
Delivery
In-store pickup
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Assembly service
Repair services
Service guarantee
Wi-Fi
Free Wi-Fi
Checks
Credit cards
Debit cards
In store shopping
In store pickup
Countertop store
Cabinet store
Flooring store
Granite supplier
Tile store
Reviews about Granite Countertops & More, LLC
All (29)
Google (14)
Yelp (15)
Britteny Martinez
Date: 2024-03-07 20:37:01
Tabitha was so helpful from start to finish and helped me choose exactly what I wanted. The installation crew was quick and professional! I will continue to praise them for all of the work they put into making our home PERFECT! I would 100% recommend them for any remodel.
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Go Ducks
Date: 2024-03-21 18:22:51
Five stars! Tabitha, Serg and Alex were amazing. They were thorough in asking all the right questions so that there weren't any surprises at the end of our project. Installers did a great job too and left everything spotless! Our new kitchen looks incredible!
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Rich Rosenau
Date: 2024-08-06 19:26:31
Rico and Jose did an excellent job installing a granite table top. Very precise and careful. When we found a minor nick on an edge, Rico repaired, sanded and buffed it out. This is the second time for Rico installing granite in our house and couldn’t be happier. We replaced a clear glass top on a kitchen table to update and looks great.
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Russell Hawke
Date: 2024-03-01 01:41:00
Rico did an exceptional job repairing our quartz countertop. Given the difficulty of matching color in quartz, his attention to detail and courtesy were truly commendable. Despite the challenges of working around our energetic dog and our busy schedules, Rico remained respectful and ensured we were satisfied with the color match. My only suggestion for future technicians would be to utilize a color matching template to streamline the process. Overall, we are extremely pleased with Rico's work.
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Millie Pritchard / Martinez
Date: 2024-06-18 15:55:53
We just had our new countertops installed last night. They are absolutely beautiful! The installers were fast and cleaned up afterwards. We had to put everything on hold due to previous owners not dealing with water damage. Needless to say we had to gut our kitchen. One month later and I am so pleased with everyone working with me. They are absolutely amazing!
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Brenda Morgan
Date: 2024-09-21 16:52:37
Rico and Jose were great installers. Very professional and courteous. They definitely knew what they were doing installing the quartz countertops and backsplash. They got the job done accurately and we’re very focused on doing a good job. Rico even had to make a minor alteration but without any drama. They cleaned up afterwards. I’m very happy with Granite Countertops and More. This is my fourth job with them and I’ve never been disappointed. Thank you.
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gretchen
Date: 2024-08-19 23:39:14
Rico and his crew were outstanding! They called ahead and arrived on time. They handled everything professionally with care and answered all my questions. I have to give a shout-out to Tabitha too, she is extremely knowledgeable about her product and was so helpful and kind. I am happy I chose a great company to work with!
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dale sunderman
Date: 2024-03-18 16:51:18
Leo and Reco just finished installing our beautiful granite countertop. These guys were awesome! Right on time, and very organized. They put down a tarp to protect our new floor. They did an excellent job. Leo caulked the backsplash all around and spent that extra detail and time to make that come out excellent. When they left everything was picked up and the only thing they left was this beautiful countertop professionally installed. I highly recommend these two guys!
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Jeff Chaney
Date: 2024-04-05 16:58:25
Rico and Eddy did an excellent job with the installation of our Marble bathroom countertop and under mount sinks. Thank you for your eye for the small details and ensuring proper alignments!
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Warren Nickerson
Date: 2024-08-01 16:38:36
Project to replace 90’s tile countertops for kitchen perimeter and center island with a cooktop. Office (Tabitha) was great helping with the plan and providing an estimate. There was apparently a miscommunication between the site measurement and install team where a corner seam didn’t get cut into the perimeter counter, which significantly impacted the difficulty of installation, but the installation guys (Rico et. al.) got it figured out. Otherwise the whole process went well and the counters look terrific! Now it’s back to me to complete the other finish work.
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Kaylee Worrall
Date: 2021-04-30 18:12:23
Granite Countertops & More did a fantastic job with my kitchen. Alex was very friendly to work with and made sure we were getting the best product. The timelines were much shorter than other countertop installs around Salem. The prices were also super competitive. I will definitely come again for future home projects.
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Chris Huntley
Date: 2024-07-01 20:54:03
Rico and his crew were extremely clean, professional, and they went above and beyond to make sure our sink fit correctly.
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sharon hayes
Date: 2024-05-06 22:25:30
We love our new quartz countertop. The measurements were spot on perfect and Rico and Jose were meticulous installers. I would highly recommend granite countertops and more. Fabulous job!!
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Howard Collins
Date: 2024-10-03 15:32:27
Great choices and great service from the beginning combined with a fair price have made this a fantastic experience. A shout out to Tabitha in the showroom. She knows the inventory of counter tops like the back of her hand, walked with us through the yard of granite, and pointed out options. She's quick to develop a quote and doesn't mind if you run several options until you decide. The owner came to our place for the template and gave sound advise on sink placement. What a gentleman. The service guys called to start early, arrived early, installed it professionally, were polite, and left our new countertop solidly in place. An outstanding company from start to finish.
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k w.
Date: 2024-03-21 20:31:41
This review is for anyone looking for remnants/small pieces: We were in search of a remnant to use for food prep/bread making on top of an antique kitchen island/Hoosier cabinet. I found a quartz slab with an amazing vein running through it that was even better than I had expected for about 1/4 the cost of buying a similar slab anywhere else. I'm sad that I can't post a photo here, because it's absolutely beautiful. Customer service was top-notch. My purchase was tiny, but I felt like was treated with the same attention and care as any client would have been. That was noticed and very much appreciated.
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Dutch S.
Date: 2023-11-16 23:03:40
Multiple jobs with this company. All our projects were perfect. Serg went above and beyond to help us mount an undermount sink by coming to our home. A pleasure to work with.
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Mike A.
Date: 2020-10-07 20:52:19
We worked with Alex with granite selection and making decisions for all our countertops and kitchen island in a new house. We worked from house plans initially and ended up purchasing 3 slabs of granite. It is a large house and the kitchen island is large at 6x8 feet. They did a good job and all of the granite in 4 rooms looks great.
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Irina P.
Date: 2020-08-29 01:04:00
Remodeling two bathrooms and came in for vanities and countertops. Everyone I dealt with was very nice and helpful (Serge, Alex, Victoria). The quoted price was WAY less than we were expecting for high quality cabinets/tops. The cabinets are dove tail, soft close and beautiful colors, everything we were looking for. Will definitely be going back when we will be remodeling our kitchen soon! Thank you all so much! I'm loving my bathrooms.
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Lindsey H.
Date: 2020-02-19 18:07:53
Do yourself a favor and look no further! My husband and I used Granite Countertops & More to install quartz countertops in our kitchen and they did a fantastic job- the attention to detail and professional service was incredible (and we have dealt with other countertop companies before). Alex and Victoria were excellent at communicating and went above and beyond to help us with any questions/concerns we had. Angel and his team did a great job installing the countertops and waterfall bar. Even though it was later in the day and they worked many hours, they finished by cleaning the countertops and their work space/mess. We love the look of our new countertops- thanks:)
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Fred F.
Date: 2019-10-11 04:19:58
We just finished replacing our old white tiles with fresh granite counters and backsplash from Granite Countertops and More. Serg was great to work with in planning, choosing granite and through installation. His installers were professional and efficient. The job was done on original schedule as agreed at the agreed price. Serg was always communicating with us on progress and making sure the installed product is what we wanted. We had priced out 2cm products and 3cm and decided the 3cm was overall a better value and more attractive finish for us. We would do business with these folks again, and recommend Serg and his company.
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Don G.
Date: 2019-10-08 23:38:17
We had our kitchen granite replaced with something that was more acceptable with the rest of the house. We dealt with Serge, the business owner. They had the largest selection on site by far of anything in Salem. The experience was FABULOUS... They did the demo of the old countertops and installed the new sink and new countertops the same day. We were more than pleased with the professionalism of Serge and his wonderful installers. They were able to save our existing backsplash without so much as a chip. They were also able to eliminate one of the seams between two pieces of the old granite. I would highly recommend Serge's company. The level of workmanship was beyond reproach. If you have a granite or quartz in your future plans, PLEASE go to Granite Countertops and more and let them at least look at your job. YOU WILL NOT REGRET IT.
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Ronald W.
Date: 2018-03-24 17:06:05
We recently had Granite Countertops & More help us with updating both of our bathrooms. They installed new countertops and sinks and flooring in both bathrooms. The countertops are beautiful. I appreciate the care Serg took to make sure they were a good fit because this is an older home. In the master bathroom we did the demo for the shower. We had the new shower tiled and it looks great. Max did all of the tile work and we couldn't ask for a more professional look. His work is excellent. Mila was ever so helpful in selecting the tile for this project. She was so patient with me when I came back multiple times to critique my selection. The process took a little longer than we were told it would, but it was worth the wait. I am so satisfied with the end result. Thank you Serg, Mila and Max!
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Joe M.
Date: 2017-11-25 04:22:34
We have had them do several counters, and an undermount bathtub surround in granite, as well as tile work in three different bathroom remodels. Alex, one of the owners was very easy to work with and responsive to all questions. All work was done to excellent standards by knowledgeable workmen. We are in Central Oregon and the estimate from Granite Countertops was less than half what the locals wanted. We were very pleased with the outcome in every bathroom. I would highly recommend them for any stone work.
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Dian C.
Date: 2024-09-13 20:32:19
I bought quartz countertops from this company. Although communication from the person we bought from could have been better, the installers and measurer were great. They did a lovely job; kept in touch.
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Christine D.
Date: 2021-09-28 00:14:17
Absolutely unprofessional and terrible company. Do NOT do business with them. Was scheduled to have our countertops templated tomorrow. We hadn't heard from them so we called. We were told no one would be coming out because the owner was upset that some of the counters recently installed by them didn't fit. We were told we NOW have to remove our current counter and backsplash before they would come out to template. No notice, no call! Somehow we were supposed to know that telepathically? I already took the day off, have lost one days pay, and spent hours preparing. I am done and will be expecting a full refund for my cash payment. I will take my business elsewhere.
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Linda R.
Date: 2019-10-01 14:50:20
I would not re hire this company. This is long, sorry about that, but if you are thinking of spending thousands of bucks on a countertop , then you probably need to read this. be aware -- there are some honesty problems with them. I hired them because i read rave reviews of "Serge", but i never met Serge, I only dealt with a co owner named Alex. We went to the shop and Alex gave a quote of $500 for a bathroom countertop if we dropped it off ourselves. Ok, we agreed to that. We had a marble slab, 2 cm, that had already been used as a buffet countertop, and was almost the perfect size already. Alex said, the $500 was for "complete installation , with undermount sink. " I asked, "What if we use an overmount sink, usually less $. " He said, exactly, "I will take off $125 if you choose overmount sink." When my daughter came back to their office, to drop off the overmount sink, Alex said, ok, the price is $420. ? We both knew right then, here's a person who is willing to cheat you , even on a small amount. My daughter questioned him, saying, $500 - $125 is only $375 ------not $420. Alex replied.... ok,,.... $400. We knew then, it was not going to be an honest business to deal with. Alex gave her a handwritten sheet of paper with this estimate $400 written on it. He signed and dated it, and it said, "complete installation. " It went on this same way for the entire transaction. When the guys came to install it ( the first time ), they said, ok, its an extra $100 to remove the old formica countertop. When she called and complained about this extra charge, Alex did something very shady..... he emailed over an estimate , with the $100 charge , post dated it ,so that it appeared that he gave it to her when she first came in there. However, we were both at his shop, and we had never seen this one , written on a lined, excel type estimate sheet! She emailed back to him a picture of the one with his signature , saying $400 complete installation. Alex did not reply. He was lying about that "estimate" for that extra $100. She got someone else to remove the old countertop. Unbelievably, there's more bad news to this story..... I had told her, that marble is thin, and you will need a plywood support. She had emailed him, several times, that a plywood support will be required. He never responded about that . To no surprise, when the countertop guys came to install yesterday, they said, Alex had specifically said, no plywood. Alex said, only if the customer goes out and BUYS the plywood themselves, and ACTUALLY HAS IT CUT TO EXACT SIZE, would the guys do the ply wood. Unbelievable. The install guys did a good job, as much as I could tell, but I would never suggest you deal with this company. These are exact details of our interaction with them. We are going to do the entire kitchen later on, and this was good that we know to search out some other company.
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Jasin O.
Date: 2018-10-04 20:11:34
I don't know much about this business but what I can tell you is their customer service is bullshit and their manager if she is the manager is completely unprofessional! I called them because one of their drivers almost sideswiped me in their box truck. So I called to talk to the manager about their driver. The woman who answered after some argument told me her name was Mila and she was the manager. At one point she laughed about the situation and it wasn't until I got pissed that she seemed like she was going to take care of the situation and apologized. But the fact that she was joking and laughing at the situation and when I asked what her name was so I could make sure I spoke to the right person. She thought it was funny that I wanted to know her name. I wouldn't use them solely based on their lack of customer service
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Dana H.
Date: 2018-02-24 18:05:00
Had Granite Countertops and More, LLC install granite countertops for us a few weeks ago. The countertops are gorgeous and we love them. However, this company also did the demolition of our old countertops. They broke our dishwasher, cracked our garbage disposal and left the water on under our sink after disconnecting the disposal. The water destroyed the bottom of our cabinet. They have refused to take any responsibility. Also, they scratched our hardwood floor beyond belief and scuffed our stove. I ran our dishwasher twice the day before they came to demolish the old countertops and it worked great. No issues. After it was put back in, the door wouldn't latch and it wouldn't turn on. One of the employees from GC&M tried to fix it to no avail. He recommended having a plumber look at it when the plumber came to hook up the sink, faucet, disposal and dishwasher. A plumber came out to install everything and spent over an hour trying to fix the dishwasher. He got the door to latch enough that it would turn on but wasn't sealing properly and leaked all over the hardwood floor. He recommended replacing the dishwasher or trying to have it repaired by an appliance repair person. He also told us that our disposal was cracked and we needed to buy a new one. The disposal also was operational the day before the demo. I called Alex at GC&M and explained the situation with the dishwasher and them leaving the water turned on under our sink. He brought an industrial fan to help dry out under our sink and said that "he didn't want to say that his demolition team broke our dishwasher and he didn't want to say that they didn't". He recommended we call an appliance repair and have them come look at it and let him know. He also said he'd have a cabinet maker repair our cabinet for us. I called 3 different repair companies- one wouldn't touch it (said they didn't want to get in the middle of a contractor dispute and that a 5 year old dishwasher is a "throw-away), the second wouldn't call back (tried twice to call them) and the third said they couldn't be out for 3 weeks and it would be $89 just to diagnose the problem. We decided to buy a new dishwasher. We also had to buy a new garbage disposal. Yesterday, my husband went to pay the final bill for the countertops and Alex and his "associates" refused to take any responsibility for the dishwasher and didn't address the cabinet in any way. We didn't even bring up the disposal or the floors because they obviously wouldn't take responsibility for that either. GC&M has a great selection of beautiful granite. But when they say they'll demo the old countertops (at a considerable cost), what they should say is they'll demo your entire kitchen. Stay away from this company. It's worth it to go somewhere else where you may have to pay a bit more for them to put in your countertops.
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Brandon S.
Date: 2017-04-19 21:44:24
Horrible people treated me like garbage. They didn't want to help me didn't have any respect for the customer at all. All I asked was what the pricing for installation was and the owner called me an incompetent retard. Very rude and disrespectful people plus over priced for low quality work.
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FAQ About Granite Countertops & More, LLC — Based on Independent Research
What materials can I order a countertop from Granite Countertops & More, LLC?
What types of spaces does Granite Countertops & More, LLC fabricate countertops for?
What shapes of kitchen countertops does Granite Countertops & More, LLC fabricate?
What countertop design styles does Granite Countertops & More, LLC most often implement in Salem, OR?
What is the service area of Granite Countertops & More, LLC?
What types of clients does Granite Countertops & More, LLC work with?
Does Granite Countertops & More, LLC have its own countertop fabrication facility?
Does Granite Countertops & More, LLC offer any discounts on countertop fabrication in Salem, OR?
What is the price category of Granite Countertops & More, LLC in Salem, OR?
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Granite Countertops & More, LLC?
What is the fabrication and installation timeline for a countertop at Granite Countertops & More, LLC?
How long does it take Granite Countertops & More, LLC to prepare a quote for countertop fabrication and installation?
Does Granite Countertops & More, LLC offer cutouts for sinks, cooktops, or other elements?
What guarantees does Granite Countertops & More, LLC provide for its work?
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Granite Countertops & More, LLC. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
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3693 Silverton Rd NE, Salem, OR 97305