Granite Artists

Source: Google

Abd Khatib

Date: 2023-02-14 02:03:35

I had the best experience with the Granite Artists team, the staff is very professional, the work is excellent, and customer service is the best. I will always continue working with them. They are highly recommended.

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Source: Google

Ang Mata

Date: 2021-06-21 21:24:16

My experience was great from start to finish. I appreciate the diligence and attention to detail. I am in love with my countertop. I will use them for my next project.

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Source: Google

Meredith Schnitzius

Date: 2018-09-08 19:21:00

Granite Artists just installed our quartz countertops in the kitchen. They look beautiful, were installed by pros, & the customer service we received was Top Notch! A few problems came up, as with any project. But, the owner, Yousef, handled everything with the utmost care & with out additional hassle or expense. We are very happy with the entire experience, especially the finished product. We will absolutely use their services again for any future projects, & we highly recommend them! UPDATE: Since Google won't allow more than one review, I'm providing an update. We had Granite Artists come out again for another job. We loved the kitchen so much, we decided to carry the same quartz into the bathroom. They just finished, & it is BEAUTIFUL! The minor issues that came up were addressed immediately & thoroughly. They really went over & above what was expected. I wish I could give them 10 stars for their review. We can't say enough about how happy we are, how great they were to work with, & how highly we recommend them. Thank you Yousef & Granite Artists!

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Source: Google

PENNY PIERCE

Date: 2021-07-06 00:46:22

Very bad experience and shoddy work for kitchen countertops for a galley kitchen. Many rescheduled dates for measuring and installation. They did not do the miter edge that I requested and only told me at the time of install after they had my money that they did not do that. Also we did our own underlayment as they do not do that either but did not say so until install date - with an underlayment - the under the sink install that they charged for was not needed as sink sits on top of underlayment and all they did was glue quartz top to underlayment. The kitchen countertop installed had a fixed cut/crack at the front of the stove top. I called, I emailed, sent letter requiring signature and no response to to my grievances or refund for services not done and shoddy work that I paid $3000 for which may not be much for them but it is alot to me. Their website states they do kitchens of your dreams but it was a nightmare for me.

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Source: Google

Charlene Henry

Date: 2024-03-09 01:30:36

Granite Artists did an excellent job with fabrication and installation with a fireplace surround. Ubaldo was friendly, knowledgeable and timely. I enjoyed meeting him. Excellent and fast communication with Scott Adams for helpful information on purchasing the best material for my project, in addition to which Stone wholesalers offered competitive prices. Dates for measurement, pick up of material, and installation were very fast. I recommend Granite Artists very highly.

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Source: Google

Kellie R

Date: 2024-11-23 00:40:32

Unfortunately, working with Granite Artists has become an ongoing nightmare for our kitchen renovation. I thought working with Granite Artists would be ok given their “Granite Fabricator and Installer” Awards and membership in Texas Association of Builders, but the awards are paid for by Granite Artists and they are no longer a member of the TAB. Long story short, Granite Artists fabricated and installed a defective slab of Taj Mahal quartzite (probably both slabs) in our kitchen and will not take accountability or responsibility for their bad product, which needs to be replaced. My husband and I have given them the multiple options to choose from to try to make the situation right which includes full payment, but Granite Artists have gone radio silent. This leaves us feeling like only course of action is to file complaints with the Texas Attorney General, BBB, online reviews, and taking legal action. One can only speculate that Granite Artists will put more effort in trying to collect money than striving to take pride in one’s work or upholding a modicum of business integrity. This review doesn't include all the negative experiences with Granite Artists, just the high notes. Short story long, the two Taj Mahal quartzite slabs Granite Artists used should not have been fabricated, let alone installed. In voicing our disappointment mere hours after the installation, Yousef, Joseph, and Scott, refuse to accept responsibility and ignore all claims that the stone is indeed defected and needs to be replaced. When a section of backsplash was incorrectly installed, despite provided specifications through emails and on-site the day of install, Joseph ensured my husband that Granite Artists would be responsible for any and all damages in fixing the backsplash, but we could never get the guarantee in writing. In regards to the overall stone fabrication/installation, the official claim from Granite Artists is "the only thing we saw on the slab was the texture we told you about prior to fabricating". This was a gross misunderstatement, as Granite Artists should have inspected the stone two weeks earlier. To quote Scott's email about the texture, "...when you saw the material it had veining that has a little bit of texture to it. It's normal for quartzite to be like that, I just don't want you thinking it's cracks." Sadly, Granite Artists omitted that the stone is riddled with pitting, chipping, mechanical scratches, a previously repaired cracked corner, and overall roughness for polished stone. Every day since installation, I find a new defect. Yousef and the install crew came to back to inspect the work (including a comical sink installation), and claimed the mechanical scratches were natural and there would be no financial consideration for any of their work despite me having to fix the bar backsplash, re-install the sink, cleaning blood off the walls, and try to get the surface of the stone fixed, if possible. Yousef would not bear any responsibility for the state of the defected material, he tried to blame me for the stone, the stone yard for selling a low-quality product, and suggested that I stand at a different vantage point so I would not see the defects. Yousef and I agreed that I would get second opinion(s) from other professionals about the current state of the stone, and I reached out to the stone yard inquiring as to whether or not the stone was low quality. However, Yousef/Granite Artists were more concerned with $3,800 and sent my husband and I a pre-lien notice only 11 days later after install, without trying to come to a resolution. We have since received a second opinion from another fabricator referred to us by the stone yard and confirmed that the stone should be replaced as the island is too large to just repair. The second opinion was shared with Granite Artists, but they have ignored the opinion and will not acknowledge or accept responsibility of a bad product and only want money. We're still collecting additional industry opinions but Granite Artists have made no attempts in making things right.

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Source: Google

Autumn McLean

Date: 2021-05-23 03:27:00

Scott was extremely helpful in every step of the process. From sending me multiple quotes for quartz to stay within my budget, to ensuring the start date for installation worked within the dates I needed/wanted. Best of all was his constant communication throughout the process. I have been in customer service over 20 years, and his service is top notch. By far, I find communication the most important part of customer service, and he delivered ten fold. He made himself available when needed, and he checked in even when the job was complete. I will be recommending them to my family and friends whom are also in the renovation process. Thank you Scott at Granite Artists for all of your help. I am loving my beautiful new kitchen!

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Source: Google

Albert Mata

Date: 2017-06-04 17:05:40

I work from home often, and needed of a quality sit/stand desk. I wanted a stone top, but wasn't sure what material would be best. I reached out to granite artists, and they recommended a beautiful 2cm quartz slab, due to its scratch and stain resistant properties. I had a beautiful desk in my home within a few days after walking into their design center. I'm very happy with my custom desk. I will definitely do business with them again.

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Source: Google

Ashley Nunez

Date: 2020-09-25 20:41:56

I had a wonderful experience with Granite Artists. I highly recommend them! Yousef help me with every question I had concerning my kitchen countertop replacement. He was there for me every step of the way. I am in love with my new countertops and I can't wait to get my master bathroom and guest restroom countertops replaced. I will definitely use Granite Artists again.

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Source: Google

Rina Katon

Date: 2022-03-29 01:45:28

Repeat Customer here. Granite Artists did an amazing job again. My washroom and bathroom countertops look amazing at a very fair price. I want to especially recognize Scott.....he is so responsive! Everything he promises, he delivers. THANK YOU FOR A JOB WELL DONE!

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