Granite America - Louisville - Granite And Quartz Countertops
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Examples of works performed by Granite America - Louisville - Granite And Quartz Countertops
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About Granite America - Louisville - Granite And Quartz Countertops — Ranked №8 Countertop Fabricator and Installer in Louisville, KY
total score
Exact value: 25.069357 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Granite America - Louisville - Granite And Quartz Countertops ranked number 8 in Louisville, KY in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Granite America - Louisville - Granite And Quartz Countertops among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Granite America - Louisville - Granite And Quartz Countertops: Total Score & Key Ratings
The Total Score of 25.07 out of 100 achieved by Granite America - Louisville - Granite And Quartz Countertops in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Granite America - Louisville - Granite And Quartz Countertops has a rating of 4.9 out of 5 — and our team’s Mystery Shopper Score, which stands at 0 out of 5.
You can read detailed information and evaluations from our independent research of Granite America - Louisville - Granite And Quartz Countertops’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Granite America - Louisville - Granite And Quartz Countertops directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Granite America - Louisville - Granite And Quartz Countertops
The company started to fabricate granite countertops in 2008 and has since expanded to four states. In seven spacious showrooms, each client can receive expert assistance in selecting the most suitable granite slab for a particular project, taking into account interior features, cost and quality requirements. Experienced craftsmen make countertops using contemporary equipment in the company's own workshops, and a team of installers is engaged in the installation, without the involvement of contractors. Granite America guarantees the high quality of granite, purchasing it from reliable manufacturers around the world.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
Customer Feedback Score
reviews: 516
YELP
reviews: 16
reviews: n/a
CoCo
reviews: n/a
Mystery Shopper Report
Staff friendliness
Staff Expertise
Company Age
Own Office
Own Production
Veterans Discount
Production time
Deposit Level
Quote Time
Affordability
Company services
Kitchen
Bathroom
Outdoors
Commercial
Fireplaces
Sill rail
Additional benefits of Granite America - Louisville - Granite And Quartz Countertops
Identifies as women-owned
Delivery
In-store shopping
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Wheelchair accessible seating
Assembly service
Service guarantee
Gender-neutral restroom
Wi-Fi
Free Wi-Fi
LGBTQ+ friendly
Credit cards
Debit cards
Free parking lot
Free street parking
On-site parking
Accepts Credit Cards
Women-owned
Open to All
In store shopping
Countertop store
Reviews about Granite America - Louisville - Granite And Quartz Countertops
All (30)
Google (15)
Yelp (15)
April Jones
Date: 2023-09-08 14:32:34
Run to Granite America now to get new countertops! They were professional, helpful and responsive. From selection to templating to install took about 11 days total!!! And they sent me a drawing of what exactly the countertops would look like (direction of veining) from the slab I hand picked before installation. Our kitchen needed a facelift and the quartz countertops we selected are now my favorite part!!! Thank you Granite America!
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Grandma rides Again
Date: 2024-06-22 13:49:16
Granite America installed our new quartz countertops and did a great job. There were a couple of hiccups but they followed through and accommodated us. They have been responsive after the install and I would certainly recommend them.
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undefined Kenneth Jones
Date: 2024-09-26 23:14:38
Our questions regarding the type of countertop to choose were adequately addressed. Once we chose to purchase granite countertops, we had a wide variety of stones in which to choose. The installers were professional and courteous. Most importantly, our countertops look great!
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Paige Battcher
Date: 2024-10-18 16:06:49
I’m incredibly glad I decided to work with Granite America. They are willing to move fast and have such a large selection. And they have great technology in their processes as well as respectful detail-oriented installers. It’s been very cool learning about how this family has grown this business over the years (shoutout to Kartik!). I am super happy with my kitchen countertops!
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Evan Isaacs
Date: 2023-07-18 02:59:56
Outstanding product quality & professional services throughout every step of the process: Step 1: Sales - Looking for the perfect remnant piece for our over 10ft long dry bar. My wife and I brought our 5 year old and 2 year old to the store on a toasty summer Saturday afternoon to start the process. Andy was fantastic and priced as many pieces as we liked. This was the 3rd store we looked into and the service here outweighed every other store in every way: personalization, patience, clarity in process, and availability in stones - other businesses blindly showed us stones that had already been purchased and did not talk us through the process. Step 2: Measurements - A very detail oriented gentleman came to our home for measurements four days after we signed the dotted line. The process took roughly 20-30 min and he answered every question I had with ease. I could tell I was working with someone who really knew his line of work. Step 3: Installation - In only seven days after the measurements and the day after a major holiday, it was time for the install. I couldn’t believe it! Most other stores had a 6 week+ turnaround time from sale to install. The installation was just as seamless and thorough as the sales and measurement phase. Every question I had was asked and the final product is spectacular! If you’re looking for a great quality product with unmatched, overall service and pricing, look no further! I cannot recommend Granite America enough!
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Tori Oberhausen
Date: 2024-06-26 18:21:59
Working with Granite America was a pleasure throughout the entire process of getting new kitchen countertops - from working with Andy to understand the quote and select the perfect stone, to observing the laser measurement and accuracy provided by Richard, and finally the care taken by Eric’s crew to demo and install the counters with minimal impact in my kitchen. I highly recommend Granite America and will use them again in the future.
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Tonya Grant
Date: 2024-05-04 13:59:01
Loved working with Granite America! Andy, our salesperson had held my hand and made excellent recommendations all along the way. The installers were Amazing! Ensured my stone matched up and made cuts on site that were so precise! They will be doing my bathroom next! Can’t wait!
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Toni Sprandel
Date: 2024-07-17 14:32:11
Akash our installer did a phenomenal job here in our home. The old ones were carefully removed to preserve our cabinets, and the new ones were installed carefully. Their performance was professional and when issues arrived with our messed up plumbing, he was able to work around the issue and complete the job. I surprised my hubby with his choice of quartz, and he is extremely pleased. Granite America was 1st class throughout the whole process. What a pleasure they all were to work with! Thank you Granite America!
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Gina Lane
Date: 2024-10-24 16:15:03
Granite America has done countertops for both my indoor & outdoor kitchen. The countertops fit perfectly, look beautiful, and they have great customer service. I highly recommend! You won’t be disappointed.
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ClearView Technical
Date: 2024-12-10 21:19:58
Andy and the entire crew at Granite America provided the perfect finishing touch for our bathroom remodel. This double vanity top of black granite. Highly recommend!
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Shelby Packer
Date: 2023-11-23 16:31:29
Granite America did an outstanding job on our basement kitchen. They had a huge selection and worked with me to find a stone within my budget. Installers did a great job, too! From my first visit to Install took a total of two weeks. Can’t get better than that!!
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Tansy and Ro
Date: 2023-11-04 17:24:32
Our experience w/Granite America has been exceptional! From Andy, to the installers, to the lady (can’t remember her name) that has called to check on things. We used them twice & are going to use them again for the little kitchen/bar area. We used a different company at our previous house & the seams were awful & the install just wasn’t great. GA has an awesome selection too. We went with blue river dolomite. I am picky, & I highly recommend Granite America! They are the only company I would use! I checked out others in the area, but the selection, price & quality can’t be beat. The great, friendly people are a huge plus! Jade Spalding -Palmyra, IN
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Stuart Lenihan
Date: 2025-01-07 03:44:13
I started to go with another company to save a few dollars but realized right away it was not going to end well.... Glad I went with Granite america, they came out with laser equipment for layout and measurements...quite impressive. Jacob was my sales rep and was very knowledgable and outstanding to work with. I would definitely use again.
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Renee Whyte
Date: 2025-01-07 04:13:18
The employees at Granite of America were very professional and helpful, I had searched several months for quality granite with a reasonable price. The prices at Granite of America were unbelievable, compared to other stores. Installation was quick , followed by a satisfactory phone call the next day. My countertops are georgous, they have really made a difference in the appearance of my kitchen.I would definitely recommend this company to anyone looking for quality granite.
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Lois Engelhardt
Date: 2024-02-13 22:00:16
Granite America’s sales associate Andy Puffer was vey helpful in selecting a granite that was in my price range that made sense for my three hearths. The cuts were all complicated and it took some extra trips and cuts but they kept at it until it looked beautiful.
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Julie M.
Date: 2023-11-09 10:32:17
I am currently redoing my bathroom and needed a countertop for an old vanity I am using. My experiences with places like Lowe's and Home Depot have been less than stellar in regards to custom work, and there is a stone place like a 1/4 mile away from me who was awful when I went there for another project. So what to do? Well I just happened to find this place. I went there with literally no expectations, but from the minute I walked in I was greeted by a very professional and pleasant staff. I told them I just needed a remnant for this bathroom I am doing and instead of reacting like I just told them their dog died they actually said OK! Lets see what we got! We walked around for maybe 2 minutes until I spotted a small piece tucked in the corner. It was the perfect size and color and we wrote it up right then. It was a little pricier than what I anticipated but in the end it looks so good I cannot argue about that. I was able to schedule the install on the same day they were fitting the base and the two guys who came to my house were so nice and accommodating. It took them no time to drill the holes for the faucet and sink. And as a bonus their timing was so perfect, the other workers broke for lunch just as the countertop guys arrived so everything just was smooth as silk. It's too bad I don't need any more surfaces in my house replaced because Granite America would get my business every time.
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Mia M.
Date: 2022-02-03 20:10:28
While shopping for quartz countertops, I went to at least 8 local vendors in the area surrounding Louisville Kentucky- and I learned a lot. One is that there are only about ten quartz countertop slab manufacturers worldwide. Second is that these slabs are sold under 100s of brand names. I took the same drawing to all the places and was able to get prices from everyone. Third - most places were ten percent of each other. The only outlier was the brand with "made wholly in the USA of USA materials" which was 30 percent higher than my average. Since everything was close on pricing, my decision was made based on timing. Granite America said their installations run 7-14 days from laser measurements. Granite America excelled on timing. I ordered my countertops on Friday afternoon. Their representative came to my house to laser measure the next Wednesday. My countertops were beautifully installed the following Wednesday. That was only 7 business days from from first contact to installation. Their installers arrived on time and didn't leave until they confirmed I was satisfied. I am immensely satisfied from sales, through my fabrication tour, to ordering, measuring, installation and customer service. I will post photos after I get my backsplash Installed.
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Lydia D.
Date: 2021-01-08 16:04:31
I just wanted to let anyone know that has a HUGE problem such as my husband Eddie and I we discovered that we had a water leak on Thanksgiving day and couldn't get a plumber out to our house for 4 day's later needless to say I then find out by the plumber it wasn't just 1 water leak but 8 water leaks and now I am having to replace my kitchen cabinets,flooring but I must say that we were referred to this WONDERFUL younglady and GREAT company it's called Granite America and the nice young lady's name is Ashley she really helped us so much and I just wanted to let anyone else who has this problem please do yourself a favor call them and ask for Ashley you will be so HAPPY you did.
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Tim S.
Date: 2020-03-31 15:29:19
I purchased my granite from Granite America and could not be happier. I worked with Ashley and have to say, she was great! She was patient and very helpful while we looked through the many pieces of granite until I found the right one. GA came out and laser measured my counter dimensions and within a week and a half it was delivered and installed. The install went great, the seam is practically invisible. Also, after the counter was installed about two weeks later, I found a kitchen island. I called Ashley, told her the dimensions, she found the left over original piece from where the counter had been cut and had the island piece cut from that piece of granite! I could not be happier with how this worked out and HIGHLY recommend Granite America! Tim
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Cathy S.
Date: 2019-07-02 22:24:27
We met Kartic and Indie at the home show when they first started the business in Louisville. We had them put granite in our kitchen. Was a beautiful experience from start to finish. Great people from the owners to the final installers. We moved and had them do our next kitchen and a bathroom. Once again just a great business to work with. Kartic helped us pick our granite for this kitchen and bath. It is 17 years later and we spoke with Indie just yesterday. She called to tell us she is now here. We are planning to downsize in the next year, build a new house and we will once again call upon Kartic or Indie at Granite America. We are in Louisville Ky not Ft. Myers Fl. Cathy Sullivan
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Robert K.
Date: 2019-01-08 01:54:58
A professional, reasonably priced contractor that provides outstanding customer service. We recently selected and completed installation of granite countertops for our kitchen and laundry room. After visiting and obtaining quotes from several installers, we selected Granite America. Installation took place as promised and we are really pleased with the results. I would highly recommend this business for granite materials as it features an excellent selection plus friendly, knowledgeable staff.
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Lani C.
Date: 2018-09-28 14:34:57
Just had Granite America install new granite vanity top in my master bath. They did a great job from the sale, to the laser template, to fabrication, to installation. My salesman was Kevin, very easy to work with. Didn't get the name of the laser tech but did a great job. My sinks were large and oval and I was worried they they would be off center because of extra spacing on one end of the vanity. But they were perfectly cut and placed in the slab. The installation was also very well done. We had to remove a trim board from the door opening to get the piece in. They took great care in removing it and making sure it was not damaged so my contractor could easily replace it. Very nice experience with Granite America and their selection is amazing. Kevin helped me pick out a beautiful piece of stone and when they were ready to cut, called me down to the yard to make sure I was happy with the look and placement of cuts. I would definitely use them again. The job is in Louisville KY as I am, not sure where that Pnama city stuff came from,
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Lauren H.
Date: 2018-05-15 12:22:51
They were professional and did a great job. Our salesperson was caring and helpful. They worked with our schedule and I am happy with the work. Thank you for the nice counters, Granite America!
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Christyn K.
Date: 2016-11-28 21:58:29
Granite America helped re-do my parents bathroom and it looks great! The product is excellent, installation was smooth, the cost was competitive, and the people were a pleasure with which to work. We'll be back!
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Mickey I.
Date: 2016-11-26 14:51:49
We never dreamed we would be able to afford granite countertops when remodeling our kitchen. India assured us we could and the entire process was a breeze. Their servicemen were extremely professional. They even took extra steps to make protect our new hardwood floors. The kitchen turned out beautiful because of the granite countertops. In the end, it cost us less going to Granite America than quotes for quartz or butcher block!
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Justin C.
Date: 2024-06-11 15:19:13
I was given 2 install dates and nothing was done on either date scheduled. I was offered by the owner to pay $250 extra for an installer to work overtime hours for the install to be completed. I wanted the job done so I p[aid the $250 above my quoted pricing to have the job completed. I do not recommend this company for business.
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jack L.
Date: 2017-09-05 20:06:59
Unfortunately I can't give 0 stars or less. And I can't make this story up. Had a deposit on granite. Went down there on Saturday 9/2 to arrange for templating and see if they had any samples (they hadn't previously). Got there and see the entire row of slabs where ours were had fallen over; all of our slabs were destroyed. Went into the office and they tried to blame the accident on the eclipse, so it happened on 8/21. Their response was "what is your back-up plan?" Impolitely informed them it wasn't my backup plan, but what was their back-up plan. In almost 2 weeks, they had not even checked to see if one of the other locations had some of the granite in stock. Can you believe a company with 4 locations does not have their inventory computerized? All it would have taken was 3 quick phone calls on 8/22 to find out the stock situation, but they had not even done that. On 9/2, instead of calling, they sent each location an e-mail. Even as of today (9/5) they have no clue. It has been a fight today to get my refund. I have talked with the owner of the company twice. The manager of the Louisville store is the brother of the owner, and the nicest thing you can say about him is....nope better not say that. I guess they just hoped I would pick something else out, and be satisfied. NOPE. So my advice, after talking to other grant dealers/distributors is STAY AWAY.
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Jennifer S.
Date: 2017-04-13 13:08:48
Customer service and communication with this place is all but non-existent. They lie over and over, don't stick to their time commitments and act like it's all supposed to be no big deal. They don't care that their customer has to miss work for them to not even plan on coming when they said they would. Keep pushing back installation date. Horrible horrible experience. My house is under contract, and thanks to Granite America and their lies, we have to hold off on whole process. My husband took off work to meet them, we had to cancel our backsplash guy coming, my buyers took off work tomorrow for their home inspection, the home inspection company now has to be cancelled, buyers Realtor has to rearrange his schedule. All of this because Granite America can't be honest. We placed our order on 3/13 and can't get it installed.
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Brenda D.
Date: 2014-04-09 03:02:42
Terrible service, I was told one price and it then changed numerous times. I was charged an overweight fee for extra help carrying my large pieces and still only 2 installers came to my house to install ( why was I charged 500$ again?) When I had problems with my counters I got the run around for days until I talked to Deepa who is supposed to be the professional with the answers I needed and I was talked to like I was ignorant and they tried to force me to except mistakes I wasnt willing to except. They are extremely nice until you give them a deposit and then its hard to reach them until they want the remainder of the balance due and then theyll call non stop even when you have problems with the quality of their stone. Spend alittle more and go elsewhere for better stone.
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Joyce L.
Date: 2013-05-22 14:59:51
Very difficult situation with this company and do hope others don't encounter this. They are all nice women working there and i still can't process they did what they did. Below really happened: I renovate units for income. Timeline is important as is cost. I ordered my granite from Granite America 7 weeks before installation. They were cheaper than most, but more importantly they bid the job as a full package of stone and labor together yielding the sq ft price. I walked out with my order, understanding the price of the job. Left a 50% deposit. The template was taken 2 weeks before installation and a week before installation they called me to say they can't do the job. They gave 3 reasons, all of which made no sense to me. I've been renovating for years- nothing jibed. I went down to their company to problem solve with them, still no interest in doing the job. They just left me high and dry at the 25th hour. I have since spoken to stone distributors and installers and have learned that they likely had under charged me, and just before the install, learned they were making no $. Instead of honoring their bid, or even confronting me with this realization, they cut me loose to start again from square one. This has been the worse experience I have had in the remodel world.
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FAQ About Granite America - Louisville - Granite And Quartz Countertops — Based on Independent Research
What materials can I order a countertop from Granite America - Louisville - Granite And Quartz Countertops?
What types of spaces does Granite America - Louisville - Granite And Quartz Countertops fabricate countertops for?
What shapes of kitchen countertops does Granite America - Louisville - Granite And Quartz Countertops fabricate?
What countertop design styles does Granite America - Louisville - Granite And Quartz Countertops most often implement in Louisville, KY?
What is the service area of Granite America - Louisville - Granite And Quartz Countertops?
What types of clients does Granite America - Louisville - Granite And Quartz Countertops work with?
Does Granite America - Louisville - Granite And Quartz Countertops have its own countertop fabrication facility?
Does Granite America - Louisville - Granite And Quartz Countertops offer any discounts on countertop fabrication in Louisville, KY?
What is the price category of Granite America - Louisville - Granite And Quartz Countertops in Louisville, KY?
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Granite America - Louisville - Granite And Quartz Countertops?
What is the fabrication and installation timeline for a countertop at Granite America - Louisville - Granite And Quartz Countertops?
How long does it take Granite America - Louisville - Granite And Quartz Countertops to prepare a quote for countertop fabrication and installation?
Does Granite America - Louisville - Granite And Quartz Countertops offer cutouts for sinks, cooktops, or other elements?
What guarantees does Granite America - Louisville - Granite And Quartz Countertops provide for its work?
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Granite America - Louisville - Granite And Quartz Countertops. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
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1121 St Louis Ave, Louisville, KY 40210