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Cincinnati, OH City Rating: We have identified this city as the primary city for this contractor.

Granite America • Cincinnati and Dayton

since 2002

Examples of works performed by Granite America • Cincinnati and Dayton

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About Granite America • Cincinnati and Dayton — Ranked №1 Countertop Fabricator and Installer in Cincinnati, OH

78.94

total score

The main rating value calculated from more than 30 indicators.
Exact value: 78.939015 out of 100.

According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.

Granite America • Cincinnati and Dayton, founded in 2002, ranked number 1 in Cincinnati, OH in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.

We included Granite America • Cincinnati and Dayton among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.

Granite America • Cincinnati and Dayton: Total Score & Key Ratings

The Total Score of 78.94 out of 100 achieved by Granite America • Cincinnati and Dayton in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Granite America • Cincinnati and Dayton has a rating of 4.9 out of 5 — and our team’s Mystery Shopper Score, which stands at 4.28 out of 5.

You can read detailed information and evaluations from our independent research of Granite America • Cincinnati and Dayton’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Granite America • Cincinnati and Dayton directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.

General information about Granite America • Cincinnati and Dayton

The company was established over two decades ago. At this time, they operate 7 showrooms spread throughout 4 states. The firm's mission is to make the purchase of granite countertops the most enjoyable and satisfying experience for you among all of your home improvement endeavors. Since they first opened for business, they have made steady progress in developing a more streamlined process for measuring, fabricating, and installing countertops. They eliminate the need for intermediaries in the sourcing of your granite by directly acquiring stone from across the globe. The company has its own facilities to fabricate the countertop you have chosen. They take care of the countertop installation themselves as well.

Disclaimer:

The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.

When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.

More info

Mystery Shopper Report

4.3

The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 4.282258 out of 5.
criteria: 10

Staff friendliness

5

Excellent

Staff Expertise

5

Excellent

Company Age

4.1

Experienced

Own Office

5

Has Office

Own Production

5

Has Prod

Veterans Discount

5

Yes

Production time

4

Fast

Deposit Level

3

Standard

Quote Time

2.3

Slow

Affordability

4.5

Low

Company services

Kitchen

service-kitchen To order

Bathroom

service-bathroom To order

Outdoors

service-outdoors To order

Commercial

service-commercial To order

Fireplaces

service-fireplaces To order

Sill rail

service-sill_rail To order

Additional benefits of Granite America • Cincinnati and Dayton

Identifies as women-owned

Delivery

In-store shopping

Onsite services

Wheelchair accessible entrance

Wheelchair accessible parking lot

Service guarantee

Wi-Fi

Free Wi-Fi

LGBTQ+ friendly

Checks

Credit cards

Debit cards

Accepts Credit Cards

Private Lot Parking

Women-owned

Open to All

In store shopping

Countertop store

Building Supplies

Kitchen & Bath

Reviews about Granite America • Cincinnati and Dayton

All (21)

Google (14)

Yelp (7)

Source: icon-google Google
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Peggy Hutton

Date: 2024-11-06 13:46:57

We are pleased with our new countertop, it is beautiful. We're satisfied with the company's customer service, also. Now onto the painting!

Source: icon-google Google
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Timothy Noel

Date: 2024-06-04 15:17:49

Everyone they was part of this process did an outstanding job. We sent pictures of our kitchen to Loralee and she helped us decide what she thought would look best. She helped us get everything ordered and the immediately came out to do measurements and knocked out the entire thing in a few hours. Amazing people and quality work. Kitchen looks great!

Source: icon-google Google
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Kendall Viel

Date: 2024-04-18 22:45:36

Shawn went above & beyond to find the perfect slab for my project. Easy measurements & installation process. Love my countertops!!

Source: icon-google Google
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WIlliam Grapes

Date: 2024-11-22 00:45:03

The Granite America team is amazing. The entire business is focused on ensuring everything is exactly what the customers need. From the front office to the installation crew they were so helpful and attentive. I'm so glad they were part of our kitchen remodel.

Source: icon-google Google
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Kristi Fickert

Date: 2024-04-15 01:43:05

PERFECT experience in every sense of the word! I started working with Granite America over a year ago to gather quotes and to begin thinking about our kitchen project. We ended up having to put the project on hold last year (on our end) and Sindhu at Granite America was amazing to work with. She followed up, but in the most thoughtful ways and she didn't bombard us or push us hard with sales messaging either. 12 months later, we were finally ready to move forward with our project and the entire process was so easy! We don't live close to their showroom and Sindhu was so flexible in sending us photos of samples and price quotes via text and email, which made it really convenient and helped us narrow down options in our price range. We were looking for a white quartz. We then visited the showroom and she was by far one of the best salespeople I've ever worked with. Quartz is a big investment and although I *thought* I knew what color/design I wanted, she brought an additional perspective to the process that really helped me consider all options (and the best options given the color of our cabinets, sink color, etc.). She let me take all the photos I needed and was so patient as I went back and forth on colors and options. I never felt rushed even though it was the end of the day and I'm sure she wanted to close up and go home. Once I made our selection, they came out and measured within a week and that employee was also incredibly friendly, nice and knowledgeable. He was in/out within about an hour, was on time and communicated his timelines to us accurately. About 10 days later, we were scheduled for installation and the two gentlemen who installed our countertops were also top notch! Professional, friendly, did excellent work (and cleaned up afterwards) and, bless them, they had so many steps they had to carry our slab of quartz up...but they never complained and acted like it was a piece of cake. And...I can't even see the seam (ours is down the middle of our sink) AT ALL! It's hidden so well! We are so very pleased with our new countertops. They're beautiful and we tell everyone about our great experience with Granite America. Thank you so much for your quality product, excellent service and for taking such great care with each customer. We felt like we were your only customers and that's hard to come by these days. We cannot thank you enough! And Sindhu - you are so appreciated, we hope you know that!

Source: icon-google Google
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Sherry Carpenter

Date: 2024-04-04 14:08:23

Granite America is a wonderful company. They have a beautiful selection of Stone that is professionally installed. I used them for my kitchen remodel and now for my bathroom. I wouldn't trust my projects with any other company. The sales staff will help guide you in your selection, and ensure that you will be satisfied with your finished countertops. Thank you Granite America for making my home beautiful!

Source: icon-google Google
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Julie Carnes

Date: 2024-08-02 14:17:17

Granite America was AMAZING!! Sindhu was excellent in helping with selection, working with pricing, and assuring quick turnaround for installation. She even tolerated a few small add ins and still delivered on time. The guys who came and installed were incredible! Professional, kind, went above and beyond my expectations and took care of some installations of my added last minute ideas when I fully expected to be doing that after they left. They know what customer service and satisfaction and going way beyond the standard is all about. I would use them again and will be recommending Granite America to friends. - one very happy customer

Source: icon-google Google
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Melanie Johnson

Date: 2023-04-19 18:04:34

Natalie at Granite America was wonderful to work with. I was very particular about the granite I wanted for our kitchen counters. Natalie was so patient, helpful, and kind. She made a stressful kitchen remodel easier with her willingness to help me find exactly what I was looking for. Our installers, Tom and Jerry are great at what they do. We had a lot of counters to install and they were quick and efficient. They answered all of our questions and explained everything they were doing to my husband and me. We highly recommend Granite America and would absolutely work with them again in the future.

Source: icon-google Google
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Steve Rehling

Date: 2024-03-09 18:12:37

The people at Granite America were friendly, upfront, and professional. The craftsmanship is top notch.I had to search for the seam on my L shaped kitchen countertop. Everything was completed on time or early. I highly recommend this company. I couldn't be an happier. 05/08/24.

Source: icon-google Google
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Mary Sutkamp

Date: 2024-11-07 16:24:08

I have used Granite America services twice. Both times they did an excellent job. The process was fast and easy, from choice of material to installation. The whole process took about 2 weeks, and we are thrilled with the outcome. Thank you so much Granite America for all of your help.

Source: icon-google Google
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Normando Caban

Date: 2024-06-23 11:26:42

From day 1, the staff was extremely helpful in selecting the granite color and made excellent recommendations. The additional benefit that they are not only the importer but the installer made everything flow perfectly from beginning to end. We couldn’t be more pleased with everything.

Source: icon-google Google
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Deb Mountsier

Date: 2024-12-17 21:12:34

My granite kitchen countertops and bathroom countertops are gorgeous! The team did an amazing job putting them in and the team that helped us choose and purchase them did as well. All were efficient, good with commutation, and timely! I highly recommend Granite America. This is the second house we have used them for.

Source: icon-google Google
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g t

Date: 2024-09-22 01:33:56

Shawn and Akash did a great job getting our countertops ordered, fabricated, and installed. The laser measure was simple and fast as was the install. Talented install crew too!

Source: icon-google Google
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Mark Kirkwood

Date: 2023-11-07 13:24:23

From start to finish we had a great experience. Shawn was very helpful selecting the right piece of granite for an outdoor use. He actually found a piece on clearance that worked beautifully. Communication was good up through the installation. They came out to measure carefully, only after the grill and burners were on site. Installation was perfect. no problems. We were updated regularly and all appointments were timely.

Source: icon-google Yelp
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Nancy K.

Date: 2021-08-11 13:51:20

We are so happy with our granite countertops from Granite America. Everyone we worked with was kind, knowledgeable, and professional. It was a great experience.

Source: icon-google Yelp
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Stephanie W.

Date: 2018-06-01 03:43:13

Purchased granite countertops for my kitchen from here. Excellenct experience. Kept informed throughout the procesi ordered the deeper sink with it the installers were fast. It took two days for the installation to be complete. The first install occurred Thursday before the holiday weekend. I emailed them to see when The would return. They worked around our schedule and came back as promised to complete the job. I would definitely recommend this company. Thanks for a great doing a great job. We did remove the old laminate countertops ourselves. I am not sure if they do that part and understandably so as we tore some of the paint off the walls in one area. I am writing this review for others scrolling the local area to find an affordable honest company. Granite America fits the bill.

Source: icon-google Yelp
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Teena J.

Date: 2017-11-08 15:28:41

I enjoyed my experience from the moment I walked in the door! The staff were very helpful and patient which made this process go very smoothly. My countertops are my statement piece. And boy they make a statement! I recommend them 100% great, fast and very easy to work with! They helped make our kitchen renovation experience awesome.

Source: icon-google Yelp
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Matttigg ..

Date: 2016-07-21 14:04:42

Best place to get your granite counters. Everyone from the office staff to the installers where excellent. They have a wide selection in there granite yard to pick from. The prices are pretty comparable to other places maybe a little better but the service and process is what I was mainly looking for. Thanks granite America

Source: icon-google Yelp
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Laurie P.

Date: 2025-04-23 02:28:34

Terrible customer service, unprofessional and dishonest sales staff. We're building a home and decided on natural stone for a few 'remnant sized" projects that are otherwise almost done. We had not decided on a stone or stone company for our big countertop/vanity projects yet, but we saw that they sell "remnants" on their website and thought if we have good success with these smaller projects, we'd just have them work with us on the rest of the house's interior stone. We had several concerns, distance being our biggest (we live quite a long way from GA's showroom/yard) at that time, or so we thought. We visited the showroom/yard in mid-March discuss with Shawn our plans, we look at the slabs on hand, choose things we really liked and then sat with him for the quote. He seemingly checked his system for remnants to fit our needs; we made some adjustments and ended up leaving with a firm plan for one project and an idea for the second. Shawn also promised to send us pictures of products that would fit the size and scale of the more challenging project by the next day. We liked what we saw and experienced at that time, and we said we'd probably send him the rest of the projects we needed quoted when we returned home but reiterated that these were two distinct needs and one wouldn't be dependent on the other. The very next day I emailed him the big countertop projects. I checked in with him over the course of the next 8 days, reminding him of my timeline and every response included an excuse and was "I'll have it to you before the end of the day" or "I'll send that tomorrow". It took multiple requests before he sent the first picture, it took multiple weeks before he sent a quote and that was for the entire house. I had to request repeatedly via email and several phone calls that he send me the originally requested quote. He revised the house quote and finally sent the originally requested quote. I explained when the cabinets were expected to be in, but that I wanted to get rolling on the remnant projects as those spaces were ready to be finished. No response to multiple emails, however, I finally get a phone call a month after our initial meeting and he tells me that they would not be able to deliver the projects for the quoted price. I said that was fine, we'll be happy to drive in and pick them up, but that I wanted to get the ball rolling. He said I will call you tomorrow. The next day, no word. I called and sent an email. The weekend went by, and I called again on Monday and was, again, told that he was on the phone and would return my call (a VERY familiar refrain). Finally, the next day, my husband called, and he was told that "Shawn was on the phone" and would return his call, my husband asked to speak to his manager. The sales manager identified herself, and then my husband (who works out of the country often) proceeded to explain Shawn's refusal to respond or follow through. When she said she'd like to resolve this he explained that I was on location here and that she'd need to work with me as he's out of the country. She contacted me and through our conversation it became clear that she didn't really know what had gone on, although she made mention of her familiarity with the issues at the beginning. I was frustrated when she told me that this quote was 'contingent on the whole project' and I told her Shawn never indicated that to me at all. That in fact, we made it clear the whole house wasn't decided yet and the two weren't dependent on each other from the start and that if that contingency was a fact, then Shawn had numerous opportunities to tell me that and never did. His ONLY stated concern was the delivery issue. She asked me if I was willing to work with her going forward and at this point, with my project being so close to being completed, I said yes as long as she honored the quote price that he had finally sent. She didn't indicate that that would be an issue and asked me to give her '10 minutes' to locate a remnant for the more challenging part of the project and she'd call me back. She did call back, but only to tell me that they refused to honor the quote. According to her boss, they couldn't sell me the dolomite or quartz for the documented price but could do it for THREE times the original quote. Keep in mind we went there specifically because they advertised a 'remnant' sale. It became pretty clear why Shawn would never return my contact - he lied to us the whole time. No apology, no higher management contact, no offer of a discount to make this whole experience palatable. Just "it's not happening" and basically either accept it or not. I definitely would not recommend these dishonest, unprofessional and unethical people to anyone.

Source: icon-google Yelp
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Joe P.

Date: 2020-07-13 02:33:53

Terrible experience. Paying premium price for sub par service. No effective communication. Took longer than promised. Never again.

Source: icon-google Yelp
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Carol R.

Date: 2020-04-06 21:57:21

I cannot recommend this company. Their installers damaged my property and the company won't respond or do anything about it. The installers scratched my new hardwood floors and they made huge ruts in my front yard when they pulled in with their truck and trailer. With all the rain we recently had a person should realize the ground is soft and cannot hold a big heavy truck and trailer. Please think twice before using this company unless you don't care if they damage your property. I will never use them again on any of my rehabs.

FAQ About Granite America • Cincinnati and Dayton — Based on Independent Research

What materials can I order a countertop from Granite America • Cincinnati and Dayton?

What types of spaces does Granite America • Cincinnati and Dayton fabricate countertops for?

What shapes of kitchen countertops does Granite America • Cincinnati and Dayton fabricate?

What countertop design styles does Granite America • Cincinnati and Dayton most often implement in Cincinnati, OH?

What is the service area of Granite America • Cincinnati and Dayton?

What types of clients does Granite America • Cincinnati and Dayton work with?

Does Granite America • Cincinnati and Dayton have its own countertop fabrication facility?

Does Granite America • Cincinnati and Dayton offer any discounts on countertop fabrication in Cincinnati, OH?

What is the price category of Granite America • Cincinnati and Dayton in Cincinnati, OH?

Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Granite America • Cincinnati and Dayton?

What is the fabrication and installation timeline for a countertop at Granite America • Cincinnati and Dayton?

How long does it take Granite America • Cincinnati and Dayton to prepare a quote for countertop fabrication and installation?

Does Granite America • Cincinnati and Dayton offer cutouts for sinks, cooktops, or other elements?

What guarantees does Granite America • Cincinnati and Dayton provide for its work?

Please Note

The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Granite America • Cincinnati and Dayton. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.

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