Forever Tile & Stone
since
Examples of works performed by Forever Tile & Stone
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About Forever Tile & Stone
total score
Exact value: 17.985315 out of 100.
In 2008, Whittier, California saw the rise of Forever Tile and Stone, the brainchild of John and Tina Koromelas. With a combined expertise of over 65 years, this duo specializes in crafting impeccable countertops, particularly those of exquisite granite. Opening a sophisticated hard surface showroom in challenging economic times showcased their belief in the allure and demand for quality countertops. With each project, Forever Tile and Stone redefines the standard for countertops, ensuring elegance and longevity.
Customer Feedback Score
reviews: 28
YELP
reviews: 55
reviews: n/a
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reviews: n/a
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Contact Forever Tile & Stone for a Free Estimate
11720 Washington Blvd, Whittier, CA 90606
Additional benefits of Forever Tile & Stone
Identifies as disabled-owned
Identifies as women-owned
Small business
Delivery
In-store pickup
Same-day delivery
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Assembly service
Repair services
Service guarantee
Checks
Credit cards
Debit cards
NFC mobile payments
Free parking lot
On-site parking
Accepts Credit Cards
In store shopping
Curbside pickup
Interior Design
Building Supplies
Tile store
Bathroom remodeler
Flooring store
Granite supplier
Interior designer
Kitchen remodeler
Marble supplier
Natural stone supplier
Outdoor bath
Tile contractor
Reviews about Forever Tile & Stone
All (57)
Google (8)
Yelp (49)
sandy dunken
Date: 2019-10-31 19:58:54
I have been looking and searching for ideas for my bathroom for a few weeks, getting frustrated and extremely overwhelmed. I was at Floor and Decor and showed them a picture of what I was hoping to get. The young lady said to come check out Forever Tile and Stone; that they have a lot of options with my Mediterranean aspiring bathroom. Great recommendation, Forever Tile had an abundance of options and Tina was amazing. She was so patient, kept pulling tiles and putting ideas together until as her and her husband said you have to "LOVE IT, not just like it." I walked away loving it. Now I am here sharing with you like the young lady did to me. If you need tile, professionalism and a fun place to shop go check out Forever Tile and Stone. I left happy and I am excited for my bathroom.
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Gus Siakis
Date: 2013-11-16 17:57:57
I love the staff here, they have been so nice to me every time I go in. I have been there on three different occasions and every time they answer all of my questions. I am finally ready to make my purchase and I feel confidant in all of my selections. You really need to go in and just walk around, the showroom is beautiful. It's like being in a gallery. Tell them Gus sent you, and that you like my review.
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Geovani L
Date: 2023-08-14 23:28:11
Tina and staff are the best, stop looking around and visit them today. Very happy with our countertops and backsplash.
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Georgia Duran
Date: 2019-10-31 20:37:12
The staff knows their stuff. I felt like I was in an adult toys r us. So much to pick from and they will hit your taste and in your budget. Great all around experience
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Pixiedust 0830
Date: 2023-02-23 18:29:14
I went in to exchange 2 items due to the wrong shade of color, and Tina was absolutely amazing. A young man helped me and was very kind. Very friendly service and smiles all around. Their tile options are extremely vast and gorgeous. I felt like I wanted to remodel my entire house being in there...lol They have won me and my family over for future projects. I highly recommend them.
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Connie Valdovinos
Date: 2016-11-08 00:33:09
I love the expertise of Michelle and the owner, Tina. They have years of experience, a huge variety of tile and stone, and their recommendations have beautified my home. I drive over 45 minutes one way on 5 freeways to choose and purchase tile or stone from them! Love this store and staff.
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Michelle Castro
Date: 2021-05-05 06:11:18
My favorite one stop shop for a beautiful selection of tile and flooring. The design ideas they have in their show room are so inspiring. I have shopped here to redo my bathroom and for my back house. when I am ready, I will Definitely go here to redo my kitchen. I love the design advice and expertise they offer. they are friendly and very knowledgeable. stop in and see for yourself. you will be surprised of what you can do to customize your home.
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Zee
Date: 2023-08-30 05:21:22
I don’t know her name but the lady who answers the phone and is in the desk area, well she was very sweet for helping me out in getting a porcelain tile cut about a month ago. I really would like give her a shout out because it’s really a rarity nowadays. I was working on a DIY project in my bathroom and the corner tile needed a special cut and so I called all the local hardware stores and some tile places in the area inquiring whether they cut tile and all replied with a no which I found pretty strange, I’m sure if I had bought the tile from them the answer would have been different and so that what sets Forever Tile apart from the others. I was ready to give up and decided to give it another shot so I called Forever tile and asked the lady who answered if they cut tile, she told me that it depends on the type of cut so I told her I just need one piece of tile cut, she said I’d have to see it first and wouldn’t promise anything. I got in my car so quick and drove up the street and I approached the desk and said “Hi, I’m the one that called a few minutes ago and I showed her the tile and she said go ahead and line it exactly where you need it cut (even provided a ruler) and I’ll go check with the guys. So I did and she went to the back while I sat and waited not even sure if they would do it because there is a greater chance of breaking the tile with that type of cut. Not even 5 minutes had passed and she comes back and the tile was cut!!!! I was so happy and relieved. I was so grateful and thank her and then I asked how much did I owe, she responded nothing. See didn’t turn me away on the phone and she tried to help me not knowing if she could. That’s why I’m here with this looong review because she is a true professional and most people don’t realize that simple gestures like those, sets you apart from others who do have the ability to help but instead brush people off. Again thank you Forever Tile! You helped me finish my DIY.😊
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Rosa C.
Date: 2024-12-09 09:39:10
I was really fortunite to have Tina help me with my bathroom remodel. I needed something very quickly and didn't really have a good sense on how to start. Tina is extremely knowledgeable, efficient and saved me time and money. She many really good suggestions that worked out very well. I would absolutely came back for my next project.
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Gonzalo E.
Date: 2024-08-22 21:37:50
Very attentive and helpful when we visited the Whittier store. Good prices, too. Would re-visit.
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Adriana L.
Date: 2024-06-12 15:17:38
I came across this place after many attempts of find the tile for my bathroom remodel. They had e exactly what I was looking for and more. The staff was very pleasant and welcoming to me. I definitely would recommend this place. Can't wait to see the results of my remodel bathroom with their beautiful tile karaoke.
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Edward G.
Date: 2024-06-02 18:12:39
Excellent experience with Tina's knowledge, experience and excellent customer service. I was working on a small outdoor restroom and she assisted with selecting the floor tile and wall tile. We had previously gone to Home Depot and the colors they helped us select did not match. She provided guidance in selecting the correct colors and materials. I highly recommend this location for all your tile needs.
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Vanessa L.
Date: 2024-05-11 01:45:27
We found this store on yelp and were very pleased with our visit. We're remodeling our tub to shower and doing tile work. Liz helped us and was great, she listened to what we were looking for, brought us really nice options within our budget and was super flexible in finding exactly what we wanted. We visited other stores and kept coming back to the selections Liz found for us and ended up ordering with them. Looking forward to the finished product but definitely would recommend Liz and this store.
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Reggie A.
Date: 2024-04-26 21:54:44
Great experienced salesperson and amazing tile selection. Super unique Spanish tile selection. 10/10 would recommend!!!
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Rick C.
Date: 2023-12-22 15:36:38
Forever Tile and stone had an awesome selection of floor and backsplash tile for our kitchen and Tina was the best in helping us. I will definitely go back when we decide to do our bathroom. Rick C.
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Brenda D. L.
Date: 2023-12-01 23:18:26
Wonderful services and so many choices. As a first time home owner it's tough to decide on material and pattern. I am design challenged so I struggle to see what works well together. I'm so grateful for the support from the staff here. I look forward to a future project and visiting again.
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Glen M.
Date: 2022-08-19 23:25:36
we are remodeling our kitchen and needed a new fresh and up to date look. After discussion with Abby at Forever T&S we found exactly what we wanted and had our materials all available in two days. We used FTS before but again did some searching Floors Galore, Lowes, home Depot and other tiles stores and again FTS was best for our needs. Thank you Gabby & Tina, when we finish our kitchen pictures to follow.
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Justin B.
Date: 2022-07-28 04:13:48
As many of you know designing can be very difficult when it comes to home renovations and upgrades. I for one am not a professional home designer and it became stressful when picking things for our kitchen. We walked into Forever tile from a personal recommendation. We met with Tina and she was so easy to work with. She instantly lowered our stress and made it easy to mix and match between cabinets, stone and tile. We highly recommend Forever Tile, they made part of our remodel so much easier, we only wish we would've come here sooner.
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Roger R.
Date: 2022-01-16 20:30:33
The back splash and the countertops purchased from ForeverTile and Stone in Whittier exceptional customer service very knowledgeable interior and as well exterior design support local small businesses The Regalado's
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Stephanie M.
Date: 2022-01-07 23:34:58
We had some left over tile from our kitchen remodel that was completed in 11/2020. I HAD to have a reason to use every single piece. So... WE DID A THING! Love the outdoor kitchen that paired nicely with the new pool build! Thanks to Tina and her staff! The new space is AHHHHHMMMMMMAAAAAZZZZZIIIINNNNGGGG!
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Jenny M.
Date: 2021-12-03 21:51:25
I was in the middle of a kitchen remodel project and my husband and I were driving around and found Forever Tile. We were going to compare Quartz and Quartzite which I learned is VERY different. Tina helped me and answered all my questions. Gabby showed us beautiful pieces of quartzite and we were sold! Tina immediately started setting up appointments to visit slab yards. She is very responsive, straight forward, honest, and so patient with me. Their prices are very competitive. I highly recommend them! You will not be disappointed!
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Jessie S.
Date: 2021-11-24 15:39:07
Tina is the best, she helped us design our kitchen and 3 restrooms! She is amazing at what she does!
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Helen M.
Date: 2021-09-07 18:07:43
Forever Tile has done three bathrooms for us and results were always great. The guys doing the work are professional and very accommodating. Recently had a bathroom made handicap accessible for my mom. They worked around her needs to use the bathroom since she only had the one. Very grateful for their patience and understanding. The bathroom looks great! Thank you Tina and crew for a beautiful job.
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Cathy M.
Date: 2021-02-24 20:52:22
It was a pleasure working with the team at Forever Tile! Tina Koromelas, her husband John and designer, Gabby were the ultimate design consultants! We were so impressed with their excellent customer service and quality options. All around, I would recommend Forever Tile over a big box store for the experience and custom touches! Thank you!
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Paola C.
Date: 2020-05-23 19:04:43
We had the best experience at forever tile. We were looking for tile for our bathroom remodel and found everything we needed. We were helped by a young lady who was so amazing and brought our ideas to life. She gave really good and honest advice which was exactly what we needed. This was our first time remodeling and picking our own tile so her help was very much needed. Most tile places didn't take the time to give us prices or even talk to us about the quality of the material, but she (I really wish I asked for her name) took so much time to make sure we were completely satisfied.
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Shelley A.
Date: 2019-05-19 00:21:33
Forever Tile and Stone is the only tile store you will need to go into. The selection is amazing! At all the other tile places I had a hard time trying to find something I liked. At Forever Tile, I have a hard time choosing between all the great tiles. I've redone 4 bathrooms with Tina's (the Owner) help. They also have a great selection of countertops. Prices are the lowest around.
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Maribel O.
Date: 2019-05-05 21:49:56
Georgia was very helpful with selecting what we envisioned. Thank you so much for helping us begin our remodel...
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Archi M.
Date: 2019-04-12 01:19:51
Tina is amazing, knowledgable and professional the tile is unique and exquisite, we have a construction company we always send our clients to forever tile because we support our local businesses, they always love the shopping experience. Lots of imported tile, stone, ceramic, the selection is unique, beautiful and authentic designs... all the team is amazing, we recommend forever tile to all.
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David D.
Date: 2019-03-29 21:21:20
We opened our rental in Palm Springs on time and with a Wow factor due mostly to our kitchen remodel. The tiles are fabulous and definitely give a big impression upon walking into the house. Our big thanks to Forever tile (Georgia and Tina) on helping us with the tile selection. They were very helpful and patient.
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Jennipher C.
Date: 2019-03-28 01:32:20
I need to brag about how amazing my kitchen came out because of Forever Tile. We had a water leak in the kitchen and, long story short, we had to remodel most of our kitchen. I was set on getting marble countertops and Tina suggested we look at Pacifica, where we found the slab of my dreams. Everything ran so smoothly with Forever Tile and I had no stress from this part of the process, which is almost a miracle when it comes to a kitchen remodel. Tina's team came to make sure we had enough marble to cover our kitchen and measured our walls to install backsplash. She was always so friendly and has a great eye for design. After our slabs were delivered to Forever Tile, we were asked to come down to decide where the cuts would be made and also to look at different backsplash options. The countertops were fabricated and installed in 2 days. A few days later our backsplash was also installed. Everything came out perfectly and my husband and I couldn't be happier. I now have my dream kitchen and it's all because of Forever Tile. Our little water leak has turned to be a blessing in disguise. I am going to recommend Forever Tile to everyone that wants a beautiful kitchen! Thank you Tina and everyone that made all this possible for us!
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Karen B.
Date: 2018-12-14 17:28:38
It was great working with Tina. We have been to many places looking for tile. This was by far the best. Tons of completed displays of tile which helped us envision the finished product. They have tile installation available too. Looking forward to the finished product.
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Carla V.
Date: 2018-01-26 04:39:08
What a great place! Friendly, knowledgeable, and professional . Beautiful showroom with plenty of selections to suit different tastes. Georgia was so patient and helpful . I was feeling a little overwhelmed with shopping for bathroom tile, but from the moment we walked in staff was welcoming and very helpful. We found exactly what we wanted and walked away so happy. Will never go anywhere else.
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D. ..
Date: 2017-09-26 19:31:42
Dear Tina and the whole Forever Tile and Stone family, Thank you so much for all your help with my home remodel. Georgia was great at coordinating styles and colors with me, and John's advice on the design was perfect. Your follow up with the last details really impressed me. I will recommend Forever Tile and Stone to family, friends and clients looking for a stellar vendor. Here's some photos of the finished product! PS all my neighbors complimented me on the finishes product.
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Chris H.
Date: 2017-08-07 22:41:10
Had an excellent experience. Large showroom with lots to choose from, but tile/stone is organized by type and style so not overwhelming. Told Tina I needed period appropriate tile for a kitchen and bath remodel in a California bungalow home. She brought me to the section dedicated to arts and crafts style tiles, which included beautiful handmade tiles. I told Tina what I liked and didn't like and she quickly put together a design for the backsplash in the kitchen, framed decorative tile for the area over the range, and floor and wall tile for the bathroom. Tina nailed it. The combination is gorgeous. Excellent customer service as well.
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Suzanne F.
Date: 2017-05-04 20:25:36
I went to Forever Tile for help to design my 3 bathrooms and kitchen. I was completely overwhelmed with all of the choices but Tina was really good at helping me pick all of my tiles. I even changed my mind at least 5 times and she happily made all of my changes. Tina is very helpful and knowledgable. I will always go to them for my tile design needs.
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Gladys G.
Date: 2017-04-27 22:31:44
Walking into Forever Tile and meeting Tina was truly a pleasure from the beginning! My husband and I had very limited time that Sunday and we were soo lost in finding what we really wanted. Tina`s taste and professionalism made our dream kitchen and master bathroom come true!!! She narrowed down the colors, textures, etc with her amazing vision and taste and made it happen for us!! She was very generous in accommodating our budget as well!! Cannot thank her enough for all the support and guidance she has given us!! The kitchen and master bathroom are now truly the highlights of our house!!
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Pete S.
Date: 2017-03-25 00:51:45
I can't get enough of Tina and Michelle at Forever Tile and Stone in Whittier. I am a repeat customer. I first met both Tina and Michelle last year when I was having one of my bathrooms remodeled. After looking around at different tile stores in the Whittier area. I felt most comfortable at Forever Tile and Stone. My first time there, Tina and Michelle helped me pick out what I thought was the best looking 3 tile combination for my bathroom. Tina and Michelle were able to see the vision I had and were able to help me complete the look I wanted with the tiles they helped me choose all while throwing in a couple different tiles to make sure I got exactly what I wanted before I made my purchase. I couldn't be happier with my finished bathroom and of course I have to show it off to all my friends and family when they come to my home. So I recently went back because I'm getting my second bathroom remodeled. Again waiting last minute to choose and purchase my tile because of my busy schedule. I hadn't a doubt in my mind where I was going to go to get exactly what I wanted. With so much that Forever Tile and Stone has to offer you won't go wrong shopping here. So there I was talking to Tina. Told her some ideas I had for my second bathroom and in no time I had my tiles picked and purchased along with my grout and some tile sealer that she told me I would need for my new crushed glass tile. This is what I call a one stop shopping store. Thanks again Tina. My friends and family already know where they can go for their tile etc. If any of you yelpers need a place to go. It's here at Forever Tile and Stone.
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Raymond A.
Date: 2017-03-25 00:20:14
Lat year we remodeled one of our bathrooms and found this place to be a great shop. Not only were they able to help us create the bathroom design we wanted, the customer service throughout the process was great. I appreciated the fact that they were helpful but also allowed us enough time to walk the entire store without being hovered over or pushed into selections too fast. In all we visited the store three times before our first purchase - GREAT each time! This year we are in the process of remodeling another bathroom and again a truly great experience. They are knowledgeable, helpful and most importantly willing to put in the time to help you make a great design selection. I most appreciated the info they made sure we understood to pass on to our installer about sealing some of the tile we purchased before grouting, etc. Ensuring a great look for a long time. We have many projects planned for our home and will be back to Forever Tile as we appreciate their service and prices.
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C Y.
Date: 2015-11-25 00:38:01
Owners are very friendly and helpful. All I do is tell Tina my budget per sq ft and what I like, she then shows me my options. Done!
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Christopher F.
Date: 2015-10-13 20:05:41
This place is a must go to for all of your bathroom, kitchen and floor needs. All of their team is helpful and goes above and beyond to help you with all of your needs. If you have not been here, you must go. They have items that noone in the area has. They are not your typical closeout store that only has a little of this or a little of that. They can order whatever you need! Give them a shot, get in their today!
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Zamora A.
Date: 2015-06-20 21:25:33
This place is awesome !! Tina and John were super helpful and very nice ! They have a very nice display of every tile, stone and much more. Great place, great prices ! My store for all my future purchases ! f you can't find it here you won't find it anywhere great variety, hundreds of beautiful tile and stone!
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GG R.
Date: 2015-01-17 21:30:32
Walking in this store feels like a museum. The selection they have is an abundance. With such a selection I am so thankful for Tina. Who I believe is the owner. She was so helpful and welcoming. I was so thankful for her knowledge and eye for color, because I honestly don't know my left from my right when it comes to designing or color. Tina took all the pressure and anxiety away. I said I wanted a spa like restroom and she designed exactly that.I swear to you she designed a magazine worthy bathroom. That she kept in my budget. I recommend this tile store to everyone and anyone. Tina if you read these thank you. I'm looking forward to do my kitchen. Soon I hope :)
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Jen S.
Date: 2014-09-16 04:10:39
Love this place! The tile selection and showroom are plentiful. I ordered specialty tiles for my kitchen and was trying to match particular colors. The owners, John and Tina are so down to earth and take time to help. Actually, they love to help, especially with design ideas. They have many years of experience and know what they are doing. I can't wait to work on my next project!
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Connie V.
Date: 2014-07-30 18:14:02
I am remodeling our 1905 Craftsman bathroom. I had been to Mission Tile West, Dal Tile Service Center, Home Depot, and Lowes. The owner, Tina, was welcoming, and I can't praise Michelle enough. She has a Master's Degree in Design. She recommended historically correct tile that fit my budget. The showroom is AMAZING. It's organized and simply beautiful. It's the best showroom of all the tile stores that I have visited. I live in the Pasadena area. It is worth the drive (30 miles) to receive their assistance and excellent service. With her help, I choose white subway tile with pencil thin liners as the decorative element. I know you're laughing. White tile? Yes, I needed help to choose historically correct tile. The owners were very gracious. I recommend Forever Tile and Stone highly. Don't waste your time going anywhere else.
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Ivan D.
Date: 2014-07-21 05:07:13
Had bought some tiles there a few years ago and for the first time. Then I needed some tile for a different project recently; tried to go else where but they just didn't care for my business. So I decided to go back to forever tiles in Whittier; which is a drive for me. Luckily they had the same time a had seen at the other location. They were very professional, they matched the price and had my order ready in just two days! I'm very happy with them and next time I need tile, I won't waste my time gong anywhere else. I will head straight to forever tiles. They also have a great selection of tiles. .. Beautiful tiles!
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Payal P.
Date: 2014-03-21 18:52:04
We have used this place for both our kitchen and bathroom. We were helped by the owner Tina who was so incredibly knowledgable and gave us a terrific experience. She helped us choose the right tiles both times and was spot on with her selections! We were so lucky to have found this gem in Whittier . We'll definitely remain regular customers!!
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Zaundra B.
Date: 2013-10-30 17:41:18
From start to finish I had an amazing experience. Even better my kitchen and bathrooms are works of arts. All my family and friends tell me how amazing it turned out and how jealous they are (since, they too have been there for their upgrades). I would recommend everyone to get your next kitchen and bathroom done by them. Thank you for the help and my fantastic rooms.
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Michelle H.
Date: 2019-07-16 23:58:51
My grandpa and I were driving all around Whittier trying to find the perfect backsplash for our kitchen, and just when we were about to give up and go home, we stopped at Forever Tile and im so glad we did! The lady who helped us was very helpful (I wish I got her name, but I think shes the owner). I told her we were looking for, and she even asked what color our cabinet and countertops were then she brought out the samples of backsplash along with the cabinet and countertop piece so we could see what it would all look like together. She also helped us pick the color of grout. The only reason why I'm giving this place 4 and not 5 stars is because there were a few hiccups along the way... when we ordered our backsplash one piece of tile was missing, when I canceled an order for more tile I had to go to my bank to file a claim to get my money back, and when I returned one tile of backsplash it took almost 2 weeks to get a refund. Overall, I'm happy with our backsplash and would recommend this store to anyone.
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Michelle F.
Date: 2016-12-31 03:54:17
I want to start off by thanking Tina for helping me make my dream vanity real! Tina was very generous in making sure we got the best deal. Despite a delay in the delivery of my vanity top, I am satisfied with the outcome overall. I highly recommend forever tile for your bathroom/kitchen remodeling needs. I am a returning customer and will definitely continue to buy from forever tile for any upcoming home projects.
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J G.
Date: 2016-12-28 17:59:02
Great place with straight-forward customer service. The staff (particularly the owners) are knowledgeable and patient. They have a HUGE selection of tile to choose from. Save yourself the hassle and aggravation of going to State College. Forever tile has comparable prices and MUCH BETTER customer service. Hope this helps.
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Rachel J.
Date: 2015-03-26 02:07:25
The owner was there when we went in. He was so very helpful, very knowledgeable and gave us great advice. I came here, not really knowing anything about tile. I just knew I had to remodel two bathrooms in my home. Had the owner not taken the time to explain everything from grout to tile placement, I would have ended up with all the wrong supplies. The place is crowded and overwhelming, but the selection is wonderful. They carry all kinds of tile/stone at all prices. Yes, you can go to big chain stores or outlet stores and get "deals." But, I got a great price on slate gray tile (cheaper than Home Depot and waaayyy more modern) AND I got the advice I needed to execute my project.
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R L.
Date: 2012-04-17 06:26:08
Selecting tile can be an overwhelming experience. There are many brands, colors, and styles not to mention debating between types: ceramic, porcelain, etc etc.... Forever Tile makes this process less overwhelming. Sure they have hundreds of tiles to choose from but their knowledgeable staff makes this an enjoyable experience. This store is geared for the homeowner who wants a designer look without paying for the design team to come create it. Everything in the store can be removed from the walls. You can take the tiles (including accent tiles) and grout colors to their tables/counters to see how things work together. Their store is well lit which is extremely useful when shopping for tile. Tina (owner??) is extremely knowledge and will help you pick floor and wall tiles that match with whatever you have. So if you know what cabinet colors or granite you will be using take them with you!!!! She also helps you pick grout colors! She doesn't try to push her design ideas on you she just gives you suggestions and gives you reasons why certain things work together! She will also try to price match! Their storefront is deceiving...their showroom is huge! I can't wait to go back again! Happy designing!
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Paola M.
Date: 2020-09-22 04:55:04
I'm in the process of designing my mom's renovation projects, including three bathrooms, one large kitchen, and fireplace mantel. My first impression upon walking in was being impressed by the variety and amount of tile, specifically the variety of patterns, textures, colors, etc. I was particularly impressed by the amount of Spanish-style patterned tile displayed, considering my mom's house Is hacienda inspired. I was greeted warmly by their floor associate who not only pointed me to tiles I'd be interested in but helped me coordinate multiple tiles. I even mentioned that they would probably be my one-stop shop for the design of every room. In other words, I was ready to spend a considerable amount in that store. In terms of selection I would give them 5 stars; however, it quickly dropped to 3 stars once my mom arrived and was ready to place orders on cabinets, quartz countertops, and tiles. The sales floor associate was kind but every time a new customer entered she would stop to greet and help them instead. Almost two hours later and my mom couldn't even get the associate to complete an order for her because of all the interruptions. I believe this wasn't the fault of the associate but instead of the manager who had not dedicated someone to complete and fulfill orders solely. We were eager to choose our tile there but if placing an order was going to take that long, we didn't even want to imagine how the rest of our projects would take. We decided to leave and take our business elsewhere.
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David D.
Date: 2022-08-22 16:20:40
I can no longer say I recommend this establishment. I've been a customer for years with my company restoring old homes. Forever tile had been good at providing us with better options than the local box stores. However, we had an incident with our last order where we had two bathrooms and a kitchen to make over. The primary bath was much larger than the guest bath so our order had a lot more tiles to the primary bath. We did not realize the order had been switched for the bathrooms right away. The contractor started the guest bath and when he started the master he realized we were short. None of us (Forever Tile included) could figure out what happened (I'm sure Forever tile figured I calculated wrong). So we ordered more tile and waited for the order. While that was going on, we moved our contractor to the kitchen. Once the order was received, we let our contractor know but he was unable to switch back to the bathroom for another couple weeks. Once he started the bathroom, we realized we had 4 boxes of tile left over from the guest bath and it finally clicked the order had been switched by Forever Tile. Now you would say we should have caught this right away when we picked up our order, but Forever tile and my company have been doing business for years and we didn't get our paperwork from them on the order for weeks. At the time we picked up our order, they had an issue with their printer and stated they would email our order paperwork. It never came, So we had nothing to double check against. Again, we trusted Forever Tile even after requesting the email several times. We finally got our paperwork after we took back some extra tile they previously stated they would accept. But when we tried to return the guest bath tile, informing them of their mistake, we were told it was passed the 30 day return. They suggested we sell it since they can't take it back. This was not good since the initial incident cost us weeks in delays due to their mistake on the order and then we had to pay to get the proper amount of tile to finish the primary bath. Needless to say, this remodel had multiple problems but this mistake cost us dearly in overage tile and in time. What bothers me most is that Forever Tile took no responsibility at all on this deal. Because of this, we have lost confidence in this place and will be shifting our business elsewhere.
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Crystal A.
Date: 2019-05-19 14:34:37
They gave me broken tile . I'm going out of my way to purchase more from some place in Long Beach rather than here :(
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Susan B.
Date: 2015-08-04 19:00:21
The selection here is truly wonderful, but be prepared to put up with lackadaisical customer service once your money is spent. If you're not an "important" (their word) customer, then fabricators don't show up when scheduled, there's no communication unless you call and you're pretty well on your own.
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Lula C.
Date: 2019-11-17 18:41:22
Walking in it's a beautiful room with many styles and options and ideas to consider when remodeling any room in your home. I'm not sure if this is a showroom mainly for contractors because the couple of times I have gone and I felt ignored and just overlooked while other customers were being helped I don't know if those were regular contractor customers that took precedence over someone like a homeowner looking to remodel a bathroom or kitchen on their own maybe they were short on staff those two days that I went in but it just didn't seem very helpful.
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11720 Washington Blvd, Whittier, CA 90606