Floor & Decor
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About Floor & Decor
total score
Exact value: 20.592363 out of 100.
Whether it comes to stone countertops, kitchen and bathroom solid surfaces, flooring and vanities, the firm has the largest in-stock assortment and the lowest pricing of any other specialized countertop suppliers. The firm, with its headquarters in Atlanta, was founded in 2000 and is now ranked among top 100 fastest-growing countertop companies. They offer warehouse savings and boutique quality to the general public, designers and professional builders. With such a wide variety of gorgeous countertops always on hand, they can meet the needs of even the most demanding clients.
Customer Feedback Score
reviews: 213
YELP
reviews: 81
reviews: 416
CoCo
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Reviews about Floor & Decor
All (68)
Google (13)
Facebook (6)
Yelp (49)
Simin Seyedan
Date: 2024-12-12 04:00:46
All the employees are very helpful and there are lots of verities to choose.
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Kathleen Hawkins
Date: 2024-06-19 04:05:04
The store has such a vast amount of products. It's almost overwhelming, but I received adequate assistance right away by knowing specifically what I was looking for. There were plenty of staff members willing to assist. One even assisted me to the car and put the heavy items in the trunk for me. I plan to return to the store in the future to get ideas for a shower remodel :)
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Marisol Cortez
Date: 2024-06-14 17:12:55
My sister and I went in to buy some grout. Walked past the "pro service" desk, and there were three guys laughing hard. Past them up, kept looking up and down & back and forth. Their conversation must have been extremely important because no one asked if we needed anything. The real kicker was when a man passed by. They all asked him how he was doing and if he was finding everything alright. Finally, an older gentleman employee passed by and saw us. He helped us and even brought a different cart to us.
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Anthony D'Elia
Date: 2023-03-22 21:21:45
They have a wide range of material to choose from. We were looking for backsplashes and the selection is quite large which makes it easy to find something that will fit your project. Everyone was helpful and asked multiple times if we needed assistance. They are a bit more pricey than other places I have shopped but the quality seems to be better.
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Ella Carodine
Date: 2024-09-21 20:40:27
Large selection with many displays of what the products look like when installed. The representative was very helpful and knowledgeable and found what I was looking for. I made my purchase, and I highly recommend this store.
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Dennis Ralls
Date: 2024-05-14 03:06:19
My wife and I went in to select tile for our new BBQ Island. We got to work with Gaby, a designer. She was a tremendous help. She walked us all around the store, looking at their huge selection. The whole time getting to know us, our project, and the look we were going for. We left with everything we were looking for. Gaby and her manager Ricardo were both a lot of help and provided superior customer service. I highly recommend them and will be going back again for our next project.
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Diana Cabrera
Date: 2024-08-19 19:17:13
Tamara and Nathan were more that awesome. Help us put our order in less than 30min. They answered all our questions and help us with suggested ideas
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Vee eN
Date: 2024-01-28 00:10:22
Wow. My experience was fantastic. Thank you so much Tamara for being quick and showing me exactly what I asked for! Would give more stars if I could.
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Cendi Bee
Date: 2023-06-24 12:33:17
I love the customer service support, everyone was so friendly and helpful with professionalism. I really love the products that I have purchased. My contractor did a miracle job in my bathroom! The pictures really don’t do any justice compared to seeing the finished product in person! But I’m loving my very new remodel bathroom! The next step is to purchase the glass doors and I will in the near future! Thank you Floor & Decor and Aquiles my contractor!
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Yousr Kanbour
Date: 2024-12-30 22:44:00
I had a bad experience with another floor and decor so I decided to try the Rancho one out. I was lucky enough to have Katelyn handle my entire query and she has been nothing short of amazing! Customer service skills were next level. Very happy to have purchased from this store. Thank you again Katelyn for going the extra mile for me
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Michael A
Date: 2024-10-15 16:34:56
They had everything I needed in stock to get my master bathroom complete.
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R MarKC
Date: 2024-04-13 08:59:56
Love coming to this store! There’s so much variety of tile and ideas for bathrooms! Staff is always friendly and helpful! The store is clean and well organized! Overall it was a great experience.
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Donna Bazaes
Date: 2024-05-22 21:02:26
I like that you can explore without being followed. Our experience with the designer was very nice (even though we had some different ideas). Looking forward to working with them.
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Angela Kirk
yep, great selection with decent prices but that's where it ends. they have awful customer service and are not fair with customers. Just spent 650 on wall tile. it's a completely different tile color than what they have on display right in front of what they are selling! and this is not just a simple dye lot issue, it's a completely different color and they could care less. the amount of negative reviews out there for this company is alarming. refuse to get my flooring there as I planned. I'd be an idiot. do your research before you go there!
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Victoria Flores
Worst experience ever at the Albuquerque location. Installers laid two rows of tile and when they removed the spacers the tile chipped (on every edge of every tile). Contacted Floor & Decor and they said it was the installers fault and there was nothing they could do. We hired professional installers who know what they are doing. The tile was defective and instead of providing good customer service they placed the blame on the installers and said they left the spacers on too long or hit the tile with a hammer. They wouldn’t even send someone out to our house to look at it. We had to return all of the tile but they wouldn’t refund us for what was already installed. Lost out on over $1500. Now we are realizing that they didn’t even order the right supplies for the rest of the project. Their lack of care and customer service is costing my husband and I a lot of money. I will never shop there again and I will make sure everyone I know knows about this including local contractors.
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Calvin Atchison
I'm working on a job for an older couple and they ordered flooring from Floor and decor. The delivery guy pulls up this morning drops the pallet of flooring off on the front side walk in the rain. when the home owner went inside the delivery guy jumped in the truck and left as fast as he could leaving it up to the home owner to bring the flooring in the front door out of the weather. They guy left so fast he didn't leave the transition strips or even say goodbye. Luckily my crew and I were there to help bring the flooring in out of the weather. Very unprofessional I will not be recommending them in the future.
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Travis Chiasson
Called the orange park,fl location as I needed an extra box of flooring to finish a room. Woman I spoke to had 0 desire to even want to talk to anybody. The particular brand/style is needed is out of stock in Jacksonville and surrounding areas, but another store in South Carolina has 33 boxes of them. Woman flat out refused to help me and offer a transfer from the other store. Most retailers will do a store transfer as it generates revenue for them. Not this location. All she did was advise I call the other store and see if they'll work with me, or order online and pay a $200 shipping cost for a single box. Will never buy from floor and decor again after this terrible customer service, which is sad considering I've spent well over $4k with them on flooring. Will never recommend to anybody to go to this company.
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Brenda Ruppert
I made a large flooring purchase and happened to get a bad lot number. Floor and Decor was friendly and efficient with my return. They offered a replacement, but I chose a refund. No “our policy is…” they just took care of me. I will definitely go there again. The Augusta, GA store and the main customer care center were great.
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Steve Smith
Very poor customer service from Floor and Decor ! I order floor and wall tiles for one of my new construction houses. They created a shipping label within 24 hours of me placing the order, however, the order is still not shipped after 8 days. I get on the chat, as it’s impossible to talk to and actual person on the phone. After a while I was advised one of the items ordered is in short stock. Would have been nice in any of the previous days for Floor and Decor to have contacted me to advise me of this - no let’s tell the customer nothing and not ship anything. I search online and find the missing items available at a different store than the one shipping the order. I ask for stocked items be shipped separately from the bulk of the order. After 5 minutes, I was told this would cost me an extra $180! What an insult. They fail to ship the order, don’t communicate their is a problem with the order, them when inquire, want to charge me to fix their screw ups. Very poor customer service!!!! Guess I’ll go elsewhere for the next three houses I am about to order.😙😡
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Sung W.
Date: 2025-06-08 04:26:02
We needed waterproof laminate wood flooring for a room reno, and this place was a total score! First time there, Louis R. helped us out was cool and took his time answering our questions, and didn't rush us one bit. We came back the next day, and Kimberly S. stepped up, helping us choose the perfect stuff like soundproof acoustical underlayment and an overlapping reducer to make it look sharp. Everything went so smoothly, no stress at all. Their products are top-notch, and their prices are honestly some of the best I've seen. We'd already bought marble and laminate from them for a bathroom remodel, so we knew they had a great selection. I'm happy with how it turned out and will be back for my next project for sure. If you're looking for flooring or home remodeling needs, this place is awesome, definitely check it out! Highly recommended!!
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Cynthia M.
Date: 2025-03-21 03:47:49
So thankful for Andrew ! Such a helpful man. Did not hesitate to help find the proper selection of tile with the design that we wanted. He went out of his way to fulfill our needs and offer the best customer service we have received at any floor & decor location (and boy have I been to many). Will definitely be coming back and asking for him for any future home project !
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David B.
Date: 2025-03-04 23:58:28
Great service. If you happen to be in there and you get stuck on what you should do. Or not sure on some ideas. Speak to Nelson and his team of designers. He spent several days with me planing out the complete house. Never rushed me and explained in detail the differences in quality and designs. He really sets the bar for what great service is.
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Kirk V.
Date: 2025-02-13 23:43:33
Outstanding employees alert: we remodel homes and come to many Floor & Decors locations, we've been to norco, Fullerton, Santa Ana, san Gabriel, Moreno valley and Rancho Cucamonga. In our hundredth trip to Rancho Cucamonga we experienced excellence in customer service - Nordstrom like level from Jia and Andrew. Jia is an eager to help associate and goes above the call of duty to help and give advice and grab things we need. The store manager at Rancho Cucamonga also is an outstanding manager and the excellence transcends from to bottom here. Often the other floor & decors have disgruntled and morose employees that just want to run away from you and provide no or little help. Give Jia and Andrew gold medals, if you come to this location you need to seek them out!
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Robert M.
Date: 2025-02-07 04:44:17
Great selection at the best price , Thanx To everyone involved in making my business thrive
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Patti H.
Date: 2024-08-01 22:51:39
My remodel started out in the master bathroom. I liked the wood look tile so well I extended it into my bedroom, hall and office. What the heck, might as well continue it into the living and dining room. That's when I ran into a snag. The tile was clearanced and Max could only locate 5 boxes in all of Southern California. He phoned the Moreno Valley store and secured the 4 boxes they had left for me. Oh no! I had enough to cover the bedroom and that was it. Max was wonderful suggesting I phone Customer Care in the morning. He also reduced the price of the 9 tiles from his store. Customer Care was able to locate 40 additional boxes I needed from Portland, Oregon. This could have been a nightmare but thanks to Max and Andrea at Moreno Valley, it's a dream come true. Thanks Max, you are a credit to your company.
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Carmen A.
Date: 2024-06-20 01:23:42
Becca Garcia - Designer, she was super helpful, I met her at the store in Santa Ana, then she got a promotion (well deserved) and moved to the store in Rancho Cucamonga, still she provided me with excellent services and very prompt reply via emails and phone calls to update me on my order status, it was a very big job - commercial new construction - so there was a lot of special order material and shipping logistics that she handled very professional. I am a real person and can share more information if needed.
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Debbi F.
Date: 2024-06-05 13:23:11
I had an awesome experience probably one of my best actually with customer service help from an associate named Brooke Fraiser. She went above and beyond to help me match a countertop to a display of tile I had installed. They have a room done in my tile and it's way across the store, she went back and forth 4 times to get different countertops to see which matched the best. Also looked everywhere for the only 4 side splashes in store. I have never had help like that before in any store. She is knowledgeable in the products that they sell, and made me feel extremely confident in what in my selection. Give her a BIG pat on the back!! Thank you Brooke!
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Dennis R.
Date: 2024-05-14 03:03:46
My wife and I went in to select tile for our new BBQ Island. We got to work with Gaby, a designer. She was a tremendous help. She walked us all around the store, looking at their huge selection. The whole time getting to know us, our project, and the look we were going for. We left with everything we were looking for. Gaby and her manager Ricardo were both a lot of help and provided superior customer service. I highly recommend them and will be going back again for our next project.
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Rosabell M.
Date: 2024-04-13 08:58:56
Love coming to this store! There's so much variety of tile and ideas for bathrooms! Staff is always friendly and helpful! The store is clean and well organized! Overall it was a great experience.
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Kim L.
Date: 2024-04-05 23:59:31
The people are so helpful & friendly. I went to the San Diego & the employees seemed unhappy. Here there were always people asking me if I needed help & were happy to do so.
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Norm P.
Date: 2024-04-01 21:49:50
We are in the process of fixing our bathroom and flooring due to a water leak and visited both Lowe's and Home Depot with limited selection, little to no customer interaction and roller coaster pricing when at our local Lowe's a customer told us to go to Floor and Decor for better variety and value so we did. First time in a floor and decor located in Rancho and we were Floored (pun intended) by the massive collection of choices as well as a wide variety of pricing. We were assigned a designer to assist us and Katelyn Medellin was awesome! Set us up with affordable options and ideas along with a list of contractors we can contact. Overall customer service, pricing and options to choose from are . Whether you know what you're doing or are rookies looking for assistance this is the place to go.
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Juan B.
Date: 2024-03-28 17:41:18
Excellent customer service experience, I was helped by Cydia, she took the time to get to know what I was looking for and gave me great suggestions. I highly recommend this store!
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Mehrie S.
Date: 2024-02-05 19:19:48
Hi my name is Mary I needed more than a 2300 sq ft tiles. I had visited other places before some how I didn't like to shop from them. When I Came to Rancho Cucamonga Store I said to myself this is The store I like to Shop. Firs It was because of pro manager Robert Thomas .He assured me himself and his staff terry Larson will help me. They did a great job .they helped me with selections. And purchasing , delivery and all others .I am very thankful from all the state at Floor and Decor especially from Bobby and Terry.l give them five Stars ******
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Brenda K.
Date: 2024-02-03 16:45:25
We went back to Floor and Decor after we had such a great experience when we bought our flooring. We worked with Nelson who helped us pick out everything we needed to remodel two bathrooms. He communicated with us every step of the way. We are so happy with our remodeled bathrooms. We highly recommend Floor and Decor to everyone.
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Nurse S.
Date: 2024-02-02 21:26:32
Nelson is amazing! He always goes above and beyond to provide the best customer service. He deserves a raise! I would highly recommend you ask for Nelson for all your design needs, you won't regret it! He's the best! S. Lucero
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Nickole P.
Date: 2024-01-09 21:01:30
I recommend this business for finding all your flooring and bathroom needs. What I find so great about this business is the Design Manager Nelson Dupra. Nelson is amazing and he knows his stuff when it comes to interior design. My husband and I spent 2 1/2 weeks going from flooring store to flooring store, cabinet stores, bathroom remodeling centers etc. By the time we made it to Floor and Decor I was so frustrated and I still did not have any selections that I felt confident in. While visiting Floor and Decor, Nelson ask if we needed any help and the assistance he gave us was a Game Changer! After he finished I had flooring for the entire house and bathroom materials selected complete with grout selections, base boards, etc. He took the time to walk us through the store to review all our materials and to show us other complimentary materials for the spaces being renovated. He patiently answered all my questions intelligently and he had such enthusiasm when dealing with us that I could tell he loved what he does ... honestly I don't even think this review is doing him justice - you have to go there and experience his consulting for yourself. He put together a product spec sheet complete with the bar codes so I didn't have to try to write it all down . I was able to take the spec sheet and give it to my contractor so he would know exactly what I wanted and the associated cost. I decided to return to get my shower door, vanity, and mirrors there as well. He is the sole reason that I had a excellent shopping experience. Nelson is creative and just plain wonderful. Thanks Nelson!
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Natalie R.
Date: 2023-12-14 13:30:30
I am remodeling my kitchen and came to the store to buy my back splash. I was being helped by a young man but he had to go see about an issue and said he'll be right back. He didn't so went looking for help. We found Joshua. He was great. He was very helpful and not once made us feel rushed. He's a happy guy full of energy. He did the order and by the time we got to the register we were all in the system ready to pay. Nowadays it's hard to find good customer service but Joshua gives us hope. I had to return to buy more of a product. I asked for Joshua and there he was, with his smiling face. He said he would like to see pictures of my kitchen once it's complete. I'll definitely be going back for all my home needs and will ask for Joshua. We bought a beautiful back splash and he said not to forget to set reminder to seal it yearly so it doesn't stain. Thanks again Joshua.
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Adventures With S.
Date: 2023-11-07 01:44:55
Five star all the way Dave and his crew were professional and very affordable. We love our new floor installation was fast and we have no complaints. Juan's expertise and knowledge was top notch. Highly recommended!!!
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Barbara H.
Date: 2023-11-04 21:13:48
I have been in sales for over 30 years and I love great customer service and give shout outs when given! I am so glad my painter recommended Floor & Décor, quality flooring with great customer service. The staff greets you and remembers you with the warmest smiles and recognition as you return each time! Terry is definitely one of them; Pedro made it happen along with teamwork w Terry! I love coming there and don't mind spending my money at a place that treats me so kind!!! Yep I got his signed waiver that I could post our photo
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David V.
Date: 2023-08-31 05:44:16
I recently needed help with my Cabin project (flooring and wall facia). Design Superviser Cydia was very helpful with her design ideas and product knowledge. In the end I was able to choose a product with which I was very pleased. She was very professional and patient, and thanks to her, all future aspects of this project and future projects with be purchased from F&D. Thanks for your great service Cydia. Also shout out to Pro Manager Bobby for his input and expertise. DesertDave
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Sherry O.
Date: 2023-08-28 23:38:54
Picked up the rest of flooring I bought last week. Very busy in loading area, waited probably 20 minutes to get loaded. Of all the guys I watched loading out there, Josh the hardest working guy I ever saw. He brought out my flooring to my vehicle with a pallet jack to load for me as the 2 trucks in the bays taking FOREVER!! Thank you Josh fir your hard work, your company is lucky to have you!!
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Helen L.
Date: 2023-08-12 19:23:25
Our shopping experience was super exceptional. Couldn't have asked for anyone else, Sandra went above and beyond my expectations. We walked the whole store and her customer service remain. Thank you Sandra for providing great, customer service! We sure appreciate it. We will be upgrading another bathroom soon and will most certainly book our appointment with you. See you soon Sandra, thank you! Thank you Rancho Cucamonga Floor Decor.
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Tim N.
Date: 2023-07-19 01:03:35
Today I went into Floor and Decor in Rancho Cucamonga. I felt with Jake - what Great customer service. He is very knowledgeable about the flooring products and provided valuable insight and recommendations. He is a definite asset - you can tell he really likes his job!!! The entire atmosphere in the store is positive. it is a pleasure doing business with you!!!!
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Mike N.
Date: 2023-07-13 04:07:49
Gabi at the design center is a natural when it comes to assisting with color, patterns, and details of the project. She goes above and beyond for the customers and is my go to every time.
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Bless Y.
Date: 2023-06-08 21:36:45
What amazing customer Tommia , knowledgeable, respect, my 78 years described her as unforgettable . I will be back .
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Felipe Antonio C.
Date: 2023-05-21 16:48:04
I'm a pro contractor and we have a great experience in rancho store cidia she was amazing nice and very helpful to set everything ready for us my client love her excellent Costner service 10 + ... highly recommended.
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Gina F.
Date: 2023-05-18 18:21:25
I placed my first order at Floor and Decor this week, and I visited the Rancho Cucamonga location twice. I love the customer service so much, from the cashiers to the management staff. Everyone that I encountered was so friendly and helpful. Terry helped me on my first visit, and even though he had a line of people waiting for him he still just the time to walk me where I needed to go and help me pick out a tile. On my next visit I was lucky to encounter Dave, he also personally help me pick out a few supplies and loaded up my truck. When you are in the middle of a project helpful stuff at the local home improvement store is GOLD. I also had to visit both Lowe's and Home Depot, and was disappointed that Home Depot's cutting machine was down, and I could not return some thing at Lowe's because I only have my passport as identification right now. Floor and decor was organized and no fuss!
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Mike D.
Date: 2023-05-12 01:53:02
Mohammed was very helpful and knowledgeable. Very patient, didn't feel any pressure to buy. Needed to upgrade our downstairs floor, 1400 sq. ft. Mohammed helped us from beginning to the end, explained and answered all of our questions. Very good experience for us.
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Ziad J.
Date: 2023-05-08 00:56:24
I have had the BEST design experience with Sandra. I was so confused with my Choices and she helped me narrow down my favorite bathroom with a lot of patience!! thank you for being the best:)
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Leo M.
Date: 2023-04-23 17:08:17
Because of the help I received from the employee, Kimberly, I had a great shopping experience at the store. She answered questions I had and took time to do so. And, with some complicated questions, she sought anwsers from someone more knowledgeable in that area. Finally, another plus was Kimberly's checking back with me periodically as I roamed the large store to determine if she could be of further assistance.
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Candy W.
Date: 2023-04-14 23:01:17
My husband and I are adding an expansion and wanted flooring ideas for our bathroom and retreat area. I looked online and thought I had found the tile, but wanted to see it in person. However, once I seen it in person I wasn't in love with it. While at the store we picked another tile with the help of a store rep. I went home thinking I was happy with my choice. Fast forward and we are at the store again to make sure of our choice since I was on the fence. This time around we had the pleasure of having Design Manager Nelson assist us and he was full of knowledge. He took the time to explain the products to us and show us many options. He went out of his way to explain the different qualities and benefits of each product. He used his design knowledge base to assist us with making a choice that I am a 100% confident I will love once complete. Our first experience in store was pleasant but our experience with Nelson assisting us was the icing on the cake. Picking flooring, grout, etc is stressful but Nelson was able to elevate that stress and help us make a smarter choice for our overall purchase. If you having a hard time putting together your design, definitely ask for Nelson.
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Florence Avelino T.
Date: 2023-04-08 20:20:46
I've been going back and forth coming into this place but today was definitely an employee named KIMBERLY gave me her 100% best customer service!!! I want you to know this tiny lady was determined to give great service. The task at hand was getting me two wall tile almost as tall as her. When i asked for help she quickly came and not hesitated to help me. I told her I'm taller than you and i can't put the box out to get tile. I told her it's too heavy and we couldn't. She went ahead and grabbed a ladder and locked in to open the box. She used her took and her tiny finger this box open and was trying hard to grab it out. I convinced her we need muscle. He came along and took the box out and she had and gave me two tile. This guys left quickly and didn't even bother to return the heavy box but it did not stop her. She placed it back one by one. Next up was grout. She pointed to the direction and i went ahead. As i was leaving i needed 3 different color. When the cashier asked for help,3 people replied and the one who helped me again was KIM. Sorry KIM. i didn't mention your name earlier so you could have been the one that was noted that helped me. Note to buyers if you like to highlight your sales personnel? Mention her name before they scan. The lady in the register said that. It was credited to Mohamed. But Kimberly was my hero for today!!!
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Everardo H.
Date: 2023-04-07 00:37:36
I just had the best experience with David V. At floor and decor. i've been waiting a long time to buy my floor & supplies. I needed expert help with everything and David V. provided excellent services from A- Z. David V. was patient , friendly , and professional, to name a few. All the staff at this store are super friendly and helpful. I felt comfortable and No pressure in the store. I am super happy with the porcelin tile that we purchased. I love the variety of floors that Floor&Decor offers. Thank you. Ever
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Dustin C.
Date: 2023-04-07 00:27:10
I recently remodeled my house and purchased all of the material, including transitional profiles, thiset, drain, tile, soap boxes, marble, nucore flooring as backsplash for my son's bedroom wall, liquid nails for the nucore backsplash, etc and can say that Floor & Decor has proven to be my new go-to spot. Pricing is also very competitive, much cheaper than your typical "Home Depot" -- yet quality beats them! I was very happy with the free instore designers who helped integrate the tile design and even made suggestions for pencils and grout. Throughout my remodel, I visited this store, no exaggeration, at least 10 times. Just when you think you're done, you need something else - and this is no fault to them but rather the desire to enhance our home with endless upgrades. The mirrors, also known as their signature brand, are shipped from their distribution center so this particular product isn't in stock though everything else was and we were ok waiting approx 1 week for them. What's also cool is that they have a loading dock and can forklift the product onto your truck and don't charge you for the pallet. If you do not have a truck, at the loading zone/pickup area they have a chart with the maximum product weight your vehicle can support. So be sure to look at that and ask them how much product you can take with you based on that. By the way, the staff here helps calculate the material needed and ask if you'd like to add 10% extra to account for cuts and stuff. All you need to do is tell them the room size (10x10 as an example or 20 ft by 8ft) etc., and they'll tell you what you need. Returns are easy too! If you didn't fully use a box of material, not to worry - you can return the remaining product as it is sold by "pc" so be sure to keep your receipt. Lastly, at the loading dock you at times will find "free grout" which is perfectly good grout, just bags which may have accidentally been ripped open. So if you have a side project that you are flexible on, grout-wise, and color-wise, be sure to check that area.
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Eli F.
Date: 2023-04-06 15:23:40
Tamara at this location is awesome, my wife and went in clueless on what to get because we started remodeling our bathrooms. She worked with us and took her time to walk us through different tiles and eventually helped us in making a choice!...shes really an asset.
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Myles F.
Date: 2023-02-22 01:28:30
Great prices, a lot of options, and even better customer service. I started to load my cart with the vinyl flooring I was going with, Mohammad saw me, and refused to let me load the cart on my own. He loaded the remaining boxes of flooring for me, took me to the under lament, and picked out the matching stair noses. He even pushed my cart throughout the store, and rang up the items up for my on his smart phone, so all the cashier needed was my name and was good to go. It was like having a personal shopper. He was also extremely knowledge and answered all of my questions. I will definitely be recommending this location to everyone I know and thank you to Mohammad for providing top tier customer service!
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Niki P.
Date: 2023-02-05 20:53:36
Nelson was helping us out with our bathroom design. He suggestions were awesome, great customer service and our shower turned out phenomenal.
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Denise C.
Date: 2023-01-30 21:53:44
I am so grateful for Tamara at the Rancho store, what a huge help she was from picking colors to helping us with what we needed to complete our fireplace project! Great experience because of Tamara!
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Mark S.
Date: 2023-01-13 03:15:33
Great service, great selection, delivery staff amazing,they showed up on time and placed the product exactly where I needed it
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Susan D.
Date: 2023-01-11 23:39:44
I love Floor and Decor! . They have beautiful home improvement items at an affordable price . The staff are wonderful and very helpful ! They have excellent customer service . Today I went to return some ceramic tile that i had purchased a few months ago in exchange for some other tile. The staff tried their utmost best to make sure i was able to return the tile and receive credit since i did not have a receipt. I will definitely continue to buy my material from Floor and Decor.
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Carol P.
Date: 2023-01-08 23:01:31
I was at Floor and Decor to order tile and other items to have my bathroom remodeled. Debra Pedley who works there was so helpful in assisting me with my project. She was wonderful and very knowledgeable. I will definitely be coming back to this store for anything I need. Thanks so much Debra for helping me.
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Anita G.
Date: 2022-11-13 21:16:31
I had a great experience picking out my tile for two restrooms. Nelson made my experience exceptional he had great customer service and I would recommend this location for flooring . And look forward to working with Nelson in the future . Thank You Nelson
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Jennifer B.
Date: 2022-09-25 21:23:56
Very helpful, knowledgeable and fast with my same day order. Elizabeth, Cidya(I hope I spelled that right) Ricardo, and Brooke were very nice.
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Sarah M.
Date: 2022-09-23 19:54:08
Josh was amazing!!!! I came into the store confused and not knowing where to start. He was incredibly knowledgeable and his patience was so comforting. He took the time to explain stones versus ceramic tiles. He offered great suggestions on accent tile and even fixtures. I got everything I needed. Thank you sooo much Josh.
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Rosie D.
Date: 2022-09-09 02:09:31
My husband and I are so happy and pleased with the great customer service that we received by Alicia Pedro and Mohammed we came in 30 minutes before closing and they were able to load up our truck with a pallet of items that we purchased for our backyard patio. Alicia did the best that she could to try to accommodate the same day as their warehouse was closed and Pedro went the extra mile to get the whole pallet into our truck along with the help of Mohammed and Alicia. The customer service received was exquisite and over the top ! We are super happy that we came to this location and that they took great care of us without hesitation . Thank you all we're having such a great team at the Rancho location. :) Thank ya closing manager as well We will be back for future projects
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Alberto P.
Date: 2022-08-02 19:13:31
During our remodel, we have come to Floor & Decor for all of our needs. They're service has been amazing. I needed some assistance with some items I ordered online. I was helped by Bobby and Maria and both did the right thing for me. Thanks F&D for having great associates who are empowered to do the right thing when the right thing to do is necessary.
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Linda H.
Date: 2022-07-17 03:45:45
I went to Floor and Decor in Rancho twice this week and everyone there was so helpful. On my first visit (7/12) Dave helped me out. I wasn't sure how many sq ft of tiles I needed for my kitchen backsplash. By showing him a picture of my kitchen, he was able to give me the sq ft I needed. I later got a hold of my contractor who confirmed the amount needed was correct. WOW, Dave you are good! Dave also helped me with my kitchen floor tiles. Which I ordered online the next morning for store pickup. Two days after ordering online and not getting a confirmation text I started calling but no answer. So I went back to the store (7/15) and that's when I found out their phone were down. I met Bobby and Terry at the service desk. Within seconds of meeting them, we were all laughing. I questioned them regarding my order and was told that when I placed my order, someone else also placed an order right before me. So they didn't have enough tiles to fulfill my order but shipment will arrive on Sunday. I'm so glad I didn't get a confirmation text. Even though I liked the tile, it gave me time to think about how it would look in my new kitchen. I later met with Nelson who helped me find tiles that would look better in my kitchen. We took the tiles and placed it next to the vinyl floors that I was getting and it flowed together nicely. Thank you Nelson for being so patient and spending over an hour with me. I really appreciate your help and I can't wait to work with you on my bathrooms and laundry room. Team Rancho, you guys are awesome!
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Kim S.
Date: 2022-07-09 06:07:54
Nelson, the Design Manager, was so awesome and helpful! Made our shopping experience easier and more efficient! A++++
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