Express Kitchens
since 2002
Examples of works performed by Express Kitchens
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About Express Kitchens — Ranked №3 Countertop Fabricator and Installer in Bridgeport, CT
total score
Exact value: 62.363941 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Express Kitchens, founded in 2002, ranked number 3 in Bridgeport, CT in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Express Kitchens among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Express Kitchens: Total Score & Key Ratings
The Total Score of 62.36 out of 100 achieved by Express Kitchens in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Express Kitchens has a rating of 4.1 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.43 out of 5.
You can read detailed information and evaluations from our independent research of Express Kitchens’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Express Kitchens directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Express Kitchens
This is the most rapidly expanding full-service kitchen remodeling and countertop company that has been around since 2002. The company's headquarters are in Hartford, Connecticut, and it sells premium cabinets and countertops across the area. The company has several retail showrooms spread out over two states - Massachusetts and Connecticut. Cabinets from their Star brand are made in Connecticut. The firm sources the best slabs from across the globe and has them professionally cut and refined for each customer's countertop. High-quality quartz and granite countertops come in an array of hues and are available at a range of pricing points.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
Customer Feedback Score
reviews: 26
YELP
reviews: 4
reviews: n/a
CoCo
reviews: n/a
Mystery Shopper Report
Staff friendliness
Staff Expertise
Company Age
Own Office
Own Production
Veterans Discount
Production time
Deposit Level
Quote Time
Affordability
Company services
Kitchen
Bathroom
Outdoors
Commercial
Fireplaces
Sill rail
Additional benefits of Express Kitchens
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Credit cards
Debit cards
Accepts Credit Cards
Private Lot Parking
Open to All
Bike Parking
Cabinet maker
Cabinet store
Countertop store
Kitchen furniture store
Kitchen remodeler
Kitchen supply store
Window installation service
Window supplier
Kitchen & Bath
Refinishing Services
Cabinetry
Reviews about Express Kitchens
All (16)
Google (10)
Yelp (6)
A. R. Rahimyar
Date: 2024-11-23 15:48:34
We had three separate projects, kitchen and bathroom remodeling, and later modification of the kitchen island by Express Kitchen. Each time we had a delightful experience with RICH CRUZ at the Bridgeport store. He was knowledgeable, calm and supportive. He was always available to help and answer our questions. He was patient with our many questions and changing our mind about the design of the project. If he missed our call, even on his days off, he quickly called us back. He allowed us to think at each step of the project and we never felt pressured. We always felt that he is in the customer side. We also had a pleasant experience with KATHERINE HUDSON, the customer service representative. She was Polite and went far and beyond to help us. She gave us the impression that she cares for her customers and tries her best to help and solve the problem. We are so thankful to both and think the company is lucky to have them.
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Peter Gonzalez
Date: 2019-04-10 14:05:28
I worked with Kenneth Shackford ( project manager) at the Bridgeport store, what a difference working with someone who completely knows " cabinets " . My experience was very good with product & delivery only on cabinets (I did my own cabinet installation)and Quartz counter tops ( installed by Express Kitchen).The Quartz counter top installation went well , the price "a home run" my wife is very happy with her new kitchen.
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Dina Iza
Date: 2024-06-26 05:26:13
Do not, I repeat, DO NOT order your cabinets from Express Kitchens. My experience with this company was a complete nightmare. I met with Richard Cruz at the Bpt location and placed my order on with him 8/19/23. I was told delivery would be on 10/20/23. The Friday before my 10/20/23 delivery, I was contacted and told my utility cabinet doors would be missing as they needed to be painted and would need to be delivered on 10/24/23. I received my order on 10/20/23. The delivery team came out twice that day because they had “forgotten a box” on the truck after they left the first time. They smelled like marijuana when they came. After unboxing, I realized I was missing my two most expensive cabinets which were my wall oven and utility cabinet (not just two cabinet doors that they said were missing) and all crown molding pieces were damaged. I immediately called Richard who refused to help me and told me I needed to “take it up with Hartford corporate office”….I reached out to the Hartford office and was pretty much told by rep, Marisol Sanchez, that they were certain all cabinets were delivered and that I needed to “triple check”…after several back and forth emails and photos sent to them, I was then told they would “reorder both cabinets and place a rush order which would be another 4 weeks, instead of 8”…after I already waited two months. I was then asked to accept the delivery on 10/24 for the cabinets doors even though they were “reordering” new cabinets with doors. I rec’d confirmation and delivery time frame one day prior. No one ever called or showed up on 10/24. I then rec’d a call later that week at 12:30 p.m. stating they had my two missing cabinets which would be delivered that same day between 12-2…it was 12:30 when they called! Why was it ready so soon and ready to be delivered at the time of the call? This was because these were not a reorder..those were the original cabinets they lost on 10/20..how do I know this? When they were delivered on 11/6 after i requested a later date so that they could deliver when I was home, they still had the 10/20 delivery date stickers on them but tried to cover them up with 11/6 delivery date stickers. Now at this point I am still waiting for a new order of crown molding which I was told by Hartford rep, Marisol Sanchez, would be deliver on 11/27/23. I received confirmation with delivery time frame on 11/26…on 11/27 no one called or showed up. I rec’d a text later in the day that it was rescheduled for 12/8/23.. I received confirmation with delivery time frame on 12/7/23…On 12/8/23, guess what happened? You guess it, no one called or showed up and rec’d a text stating rescheduled for 12/14/23..this happened several times until the it was finally delivered but when it was I received all white crown molding..my cabinets are midnight blue..at this point my emails were escalated to Karen Martelli who is a supervisor and she eventually hand delivered the correct ones herself the same day i received the wrong ones..then there was an issue with an end panel which had to be reordered but again experienced no shows when it was supposed to be delivered and when it was, the wrong end was delivered and had to be redone again..my experience with them was horrific and would never in my life recommend them. I didn’t get my finished kitchen end of Jan 2024. I waited so long to post my review due to other life stressors I was dealing with at the time but finally posted it. Stay far away
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Paul Coles
Date: 2019-12-14 19:38:01
Installing our second kitchen. The kitchen planners where great. Multiple drawings to confirm layout. They do offer installation but we chose to install ourselves. Lots of choice for every budget. I would say the the after sales service was very good. The build quality for the money is incredible as I build custom cabinets. Delivery time was very quick less than 2 weeks
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Tomar
Date: 2022-02-04 16:27:54
Horrible experience. I must admit, the 5 day delivery guarantee got me convinced to go with this company. What a mistake. Cabinets are horribly assembled out of extremely cheap material. Cabinets arrived damaged, scratched, you name it. One door was damaged and wrapped with plastic to be sent out. Not sure what to call that oversight. Been fighting over replacing of $127 cabinet damaged inside for few days now. To all, please stay away. Home Depot is really not that bad
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Oksanka Chernata
Date: 2019-05-21 20:39:55
Kenneth was so amazing! He truly cared how to make sure my kitchen has a nice flow and I would have no problem open any appliances and cabinets next to them at the same time. Kenneth took his time to make sure everything look nice and symmetrical. He has the best advices on everything I was asking. Very patient, intelligent and with nice sence of humor! It was truly great experience. Can't wait to see my new kitchen ! Thank you so much!
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Jackie Chandler
Date: 2023-05-22 16:10:41
Overall I had a excellent experience and a Beautiful job Also My project manager was Sharmin Very professional and helpful and attentive to all my installation details. .
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Carolina Castillo
Date: 2021-01-24 15:45:06
Patricia Bradstreet, is the best to plan and manage our kitchen project. She gave us so many options, she was pointing out every single detail according to our necessities, and wants. I highly recommend her to be the project manager for your kitchen!! 10/10
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Manuel Garcia
Date: 2023-08-02 16:20:37
Great people to purchase from and excellent cabinet quality. The installers were professional also From the start to the finish of this project I am very pleased and would recommend Express Kitchens to anyone wanting cabinets done right.
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Carla Remele
Date: 2023-01-30 14:54:27
I love my new cabinets. Planning with drawings began with just a few photos of my existing cabinets and was finalized with an in home measuring. Showroom had lots of colors and styles to choose from. Pre install inspection was professional and gave me a realistic time frame for installation. Installation was quick, clean, and professional. An amazing one man operation. He removed all my existing cabinets and installed my new ones in just two days. Cleaning up as he worked non stop. Through the entire process a representative from the company was in constant contact with me.
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Zachary S.
Date: 2019-09-18 01:35:45
I had a great experience with Colby Secl deciding which cabinets to go with along with other details that were cost efficient. I was able to better envision how the kitchen would look by the layout design he had set up for me. He made sure to critique the layout to my ideas as well as his professional opinion to get the best outcome of my perfect kitchen set up. I am very happy and excited to see the outcome! Thank you.
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Craig C.
Date: 2019-02-24 19:09:26
Amazing ,Started with Kelly at K.E. She was great very helpful And awesome price Quality of cabinets is awesome .Cabinet installer Luis Great Job. Plumber Graet Job And counter top guys great job I would recomend Kitchen Express to any one looking for a quality install Thanks Kelly
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Robert M.
Date: 2018-06-18 20:01:32
We needed new cabinets and counter tops. The customer service was great his name is Chris,finally got the installation done and we are happy with it. Chris took his time with the design and kept us informed with everything so the process went smoothly.
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Sally K.
Date: 2018-10-11 20:58:13
They talk a good game up front , however customer relations are lacking. They do not return calls or e-mails in a timely fashion ! And are extremely Overpriced - better off getting an design estimate from Home Depot or Lowe's - much better quality and customer service! I would not recommend Express Kitchens to anyone ever ! Once they receive your payment up front They have no more interest in your satisfaction !
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Lisa C.
Date: 2025-03-19 23:46:36
Hi my name is Lisa. Cox I went to the store on Boston Ave bpt my salesman Richard Cruz is a bad sales men I came in Dec I didn't get my kitchen done to march 12 he gave me one quote then cchang it to a higher price I had the package deal with the stove microwave dishwasher ref I only the microwave an dishwasher I will never refer anyone to go their his servic sucks
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Jeff H.
Date: 2018-05-09 22:56:35
I do not recommend this company if you are renovating your kitchen. They advertise themselves as a providing affordable kitchen cabinets. That's because they are poorly constructed and deteriorate quickly. In two years since we purchased cabinets from them we've had trim come unglued from the cabinets and six drawer fronts warp so they don't close right. When we called and asked for repair or replacement, we were told they discontinued the style and we would have to pay the price for an entire cabinet base to replace the drawers fronts. Go elsewhere.
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FAQ About Express Kitchens — Based on Independent Research
What materials can I order a countertop from Express Kitchens?
What types of spaces does Express Kitchens fabricate countertops for?
What shapes of kitchen countertops does Express Kitchens fabricate?
What countertop design styles does Express Kitchens most often implement in Bridgeport, CT?
What is the service area of Express Kitchens?
What types of clients does Express Kitchens work with?
Does Express Kitchens have its own countertop fabrication facility?
Does Express Kitchens offer any discounts on countertop fabrication in Bridgeport, CT?
What is the price category of Express Kitchens in Bridgeport, CT?
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Express Kitchens?
What is the fabrication and installation timeline for a countertop at Express Kitchens?
How long does it take Express Kitchens to prepare a quote for countertop fabrication and installation?
Does Express Kitchens offer cutouts for sinks, cooktops, or other elements?
What guarantees does Express Kitchens provide for its work?
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Express Kitchens. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
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