Excell Marble and Granite Inc
since 1970
Examples of works performed by Excell Marble and Granite Inc
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About Excell Marble and Granite Inc
total score
Exact value: 20.890284 out of 100.
Having been established in 1970, Excell Marble and Granite Inc has wide expertise in natural slab treatment. Employees understand the subtleties of countertop fabrication to avoid material damage and prolong serviceability. The company supplies all popular stone species, including marble, travertine, onyx, etc. It has an owned factory with modern equipment. Clients can visit the warehouse and choose suitable slabs for their custom kitchen and vanity countertops. Designers assist in picking matching solutions. Workers develop drafts based on individual measurements made on site. They transport countertops to the site on readiness.
Customer Feedback Score
reviews: 108
YELP
reviews: 26
reviews: 7
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reviews: n/a
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Contact Excell Marble and Granite Inc for a Free Estimate
1921 5th Ave S, St. Petersburg, FL 33712
Additional benefits of Excell Marble and Granite Inc
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Wheelchair accessible seating
Gender-neutral restroom
LGBTQ+ friendly
Transgender safespace
Accepts Credit Cards
Granite supplier
Building materials supplier
Countertop store
Home improvement store
Marble supplier
Natural stone supplier
Reviews about Excell Marble and Granite Inc
All (45)
Google (10)
Facebook (6)
Yelp (29)
Linda Schuch
Date: 2024-06-04 22:16:02
Excell is an appropriate name! The service and product was outstanding. We were in time crunch and needed to match an existing kitchen counter top. I used Excell’s text messaging and was promptly given three available options by McKenzie. I selected the piece but when the fabricators pulled it from the stack, it had a previous cut which made it impossible to use. I was contacted immediately and was given the option the team felt would best match my original. Within four days I had a finished cut ready for pickup. It worked out beautifully!
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Ronald Elkins
Date: 2023-06-28 18:32:58
Excell was one of my many stops on my tour to find new countertops. Excell stood out by delivering a personal experience and great prices. Excell handles their own installations in-house (big plus), they have a great selection and display, and are transparent in the install process. I only had to deal with one person throughout the entire process. Install was quick and worked around my schedule. There was some small followup work that needed done after install and excell understood and sent someone out to resolve the issues within the week. I would recommend if you are looking for a quality company with full transparency on process and pricing.
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TONI DAHMS MICHALOVE
Date: 2023-07-05 02:42:51
I wanted to express my satisfaction working with Excel and particularly with Fabiana. She was very helpful through the process. Their installers were very professional and courteous. They have some beautiful pieces of granite and quartzite and I fell in love with this blue piece. I went to quite a few different places and kept coming back to this particular slab. Thank you, Excel, for helping to make my kitchen countertop a work of art. A bonus was my window sills made out of the same piece of quartzite. I love them...
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keith bartklett
Date: 2024-02-21 18:35:46
Excell has excellent customer service. Excellence with all employees of different departments. From sales in the warehouse helping us with our decision what stone of granite we chose, the deep sink we wanted, and working with us on all financial issues. A employee came out to measure in the kitchen and set up diagrams so the stone could be cut in the right sizes and best quality. We are thrilled with the color choices to complement our kitchen. The installers were so professional with the installation of the different sections to be installed. We have received so many compliments about the stone and the beautification of our remodeled kitchen in total. I was referred to Excell Granite by our contractor and best decision we made.
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Anna Brandon
Date: 2025-01-11 20:26:24
We designed our kitchen with excell and couldn’t be happier. My husband and I were really impressed with the quality of the cabinets and the diligence of the install team. We hand picked our slabs of marble and are looking forward to the install of our counters. Great quality product and great people!
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Dusty Piper
Date: 2023-10-27 16:14:33
I visited many businesses in search of the perfect color of stone for my bathroom. Not only did I find exactly what I was looking for, the customer service and professionalism was outstanding! As I was the contractor for the bathroom there were several changes due to some portions of the job running behind for various reasons. Excell happily worked with me to reschedule the template date to meet my ever changing schedules. Adriano consulted with me when laying out the template. He explained and asked questions to ensure it was done to my expectations. He also took my sink with him to ensure the opening was cut properly as it was not the typical sink. Rafael was very helpful, patient and understanding with the few changes I made to the layout of the template. He also explained why a particular layout I chose might not be the best and ultimately he consulted with Adriano and we decided what layout worked best. I am beyond the moon with the finished product and the completion of my amazing bathroom! I highly recommend Excell Marble for any job you might have. Mine was a smallish bathroom and I was treated as if it were the largest and most expensive job ever. Simply the best!!!
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Mark Zdrojewski
Date: 2024-01-17 15:25:19
As a builder, I have worked with many stone vendors and have found Excell Marble and Granite to be one of the best in the business. Their quality is top notch and customer service is on point. They recently completed a bathroom at my personal home and I couldn't be happier!
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Jake Jones
Date: 2024-03-12 16:47:52
Wonderful experience dealing with Excell Marble and Granite .Friendly knowledgeable and a great selection of exquisite quartzite and stone from Brazil. We stumbled upon there buisiness looking for a supplier /installer who had quartzite in stock and were quite impressed by there extensive inventory. From our first visit to installation was around 3 weeks. The installers were great to deal with and very tidy. We would definitely recommend Excell to friends. Thank you Mylena.Joanne & Jake Jones T.I. Fl.
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Jessica Kesler
Date: 2024-09-14 14:44:51
I wish I could give 10 stars for this review as we are so happy with our kitchen remodel with marble countertops and bar. I’d first like to say the quality and beauty of the stone they offered was exceptional. You will not be disappointed with the stock! Then I would like to highlight the professionalism of every single member of their team we got the pleasure of working with! McKenzie is amazing and from day one to the final install date made sure we had everything we needed, and ensured a perfect experience through her superior communication and flexibility and support. Then we met Mylena who we can’t thank enough for her design consulting and expertise!! She knew exactly what we were looking for and helped us pair our cabinets and flooring and the importance of a backsplash which has made such a huge difference in elevating our home. Then the men that make the magic happen. Adrian is masterful at his craft. We can’t believe how talented he is at being able to take our marble and template each piece so there is movement and flow and beauty. What he does is an art form. Then last but not least our team of installers: Roque, Diego Armando and DeMarques! They were the best!! In two days they did an incredible job putting all the pieces together, showcasing their top quality work and so kind and considerate to interact with. They cared deeply about our install and make sure every single piece was properly aligned. We would love to work with them again! Overall we are so happy we found this incredible company.
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Robin Adair
Date: 2023-12-01 16:53:41
I've been a general contractor for over 30 years and it is rare to find a company so devoted to customer satisfaction. From material selection to install, Excell has exceeded my expectations. With incredible selection, skilled fabricators, and exacting installers, Excell will not disappoint. I highly recommend this company.
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Lori Polichette McDermott
DO NOT BUY HERE! I purchased Bianco Dolomite and a lesser quality was installed from their bone yard. I had no choice to pay them because they threatened to place a mechanics lien on my house! Steer clear! BBB tried interacting and they wouldn't respond. BBB released them from their membership because they had too many complaints. Switch & Bait!
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Paula Vieillet
I have been working with Mylena at Excell marble and granite have been amazing to work with! I must say, I never thought I would have such a beautiful kitchen and bathroom! It was my first time ever working with a designer and I will tell you that I would have never come up with my kitchen or bathroom design without her. Will posts photos soon!!
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Sue Chlebek
Product & Install was great. There was an issue when they lost my sink, but Mylena was on it once she became aware. Issue now resolved.
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Ann Gandolfo Meehan
Excell was recommended to us by our contractor and he did not steer us wrong. They have a large variety of stones to choose from along with other items you will need for your bathroom/kitchen remodel. Our sales person, Micayla was extremely knowledgeable and friendly. After describing what we were looking for she knew exactly what to show us. We also met the owner, Mylena who made us feel welcome. We are excited to see the finished product and will keep you posted.
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Cayla Rose Esposito
They’re Currently Remodeling My Mother’s Kitchen And It Is A Thing Of Beauty! Highly Recommend Using Their Services!
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Jennifer Bonvouloir
Great company. Highest quality for reasonable price. Significant number of slabs to choose from in every price range plus amazing exotic stone. the ability to light from underneath along with other special designer trends. I recently built a high end home and everyone who visits is awed by my stonework. They are courteous helpful price conscious and provide quality workmanship. You can absolutely depend on them for doing a great job that is unique as well. Don’t hesitate to text me to ask a question...I have not worked with many good contractors and excel stood out so well that I felt compelled to write a review which I rarely do. 👍👍from a very satisfied customer.
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Deb B.
Date: 2024-04-25 21:03:11
Outstanding products and excellent customer service! Mylena greeted us warmly and showed us so many pieces! She has a great sense in understanding my tastes for my kitchen. Once we got to a few pieces she had them moved by the doorway to view under natural light! Mackenzie is so attentive to customer service and satisfaction! A pleasure to work with a team that caters to the client! A definite recommendation!
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Dawn B.
Date: 2024-01-18 19:53:14
Mackenzie took us around and showed us what they had. She was friendly and helpful. What a beautiful place surrounded by all this natural stone.. gorgeous, beauty everywhere you look! And they are a one stop shop.. stone, fabricators and installation!
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Jennifer B.
Date: 2023-08-08 05:54:21
I can't say enough good things about this business. Mylena is exceptional in her professionalism, attention to detail and design recommendations. The quality and quantity of the stone they gave at their shop is so much better than any other stone places around, yet they have given me reasonable pricing for the maximum value. Their install crew are absolutely amazing. The seams were great ...They even - without asking- take off their shoes when they come into your house so that that they keep your home clean. They are also extremely professional and polite. I look forward to recommending Exell to my friends!
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E B.
Date: 2023-06-23 20:46:43
We had a great experience with Excell. Fabiana went above and beyond to try and help us get exactly what we wanted. She is absolutely wonderful to work with. I can't say enough good things about their customer service and wish them continued success.
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Zach B.
Date: 2023-05-17 20:40:15
A beautiful centerpiece designed and made by a wonderful group of people. Highly recommend!
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Cayla C.
Date: 2023-04-26 00:13:53
Meant to post this while ago, but a few months ago, my husband and I moved into our condo (first home we've owned together!) the building itself is very old, and the unit that we purchased was in dire need of some remodeling and thankfully I knew just the right people to do the job! I selected the type of material I wanted and was able to get an amazing deal since Excell picked the physical piece to fit the size of the cabinet, Everglades 3cm quartzite. I will 100% be returning to get our kitchen done and can't wait to continue to work with their EXCELL-ENT team!
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Deb I.
Date: 2021-12-13 18:53:04
We have used Excell three times now. Once for my home, and twice for my brothers condos. They have a beautiful selection of anything you need... every color, style, and it's all gorgeous. The hard decision is what to choose. The easy part is working with them after you've selected your stone. They measure your area, then trace out the form from your slabs, and install everything. Each of the three times, it's been perfect work, very responsive, and we highly recommend. Here are a few pictures of what they have done for us. Let them do it for you too, you will not be disappointed.
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Kaitlyn C.
Date: 2021-02-23 11:57:04
I couldn't be happier with how my kitchen turned out. The marble is hands down the wow factor of my kitchen. The staff was friendly, helpful, and professional!
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Cecil H.
Date: 2019-02-03 14:49:27
The team was great and the prices are unbeatable. They did the complete install of our new kitchen and the master en-suite. The on site choices are huge, but if there is specific granite you are looking for they have the resources to get it quickly. They did such great job we went back to them to get a new kitchen island topped. Do not make a final decision on a job until you consult with Excel Granite.
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Savannah H.
Date: 2019-01-01 18:02:44
Excell did a wonderful job on our kitchen. We had a tight timeline to get our counters installed before the Christmas holiday and they were able to start and finish our job within a weeks time. They paid great attention to detail and even let us pick which parts of the slab we wanted in our kitchen! This family run business is one of a kind and Mylena and her staff are extremely knowledgeable. They take pride in their craft, and that craft is beautifying kitchens.
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Ed M.
Date: 2018-08-17 14:07:39
We loved working with the Excell Team. The complete team was committed to our satisfaction, communicated well and performed well. They were diligent in making sure any possible problems were resolved in there shop not in our kitchen, much better to take a short delay due to an imperfection found during fabrication than redoing the work in my kitchen. The took every possible precaution to insure fit and finish was perfect the first time. One of the best subcontractors I have ever worked with, and I have over 25 years in large construction project management experience.
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Cheryl C.
Date: 2018-04-14 16:29:35
If I could give 10 stars I would. I can not tell how wonderful everyone at Excell Granite and Marble have been. They help you every step of the way through the process. Of all the contractors I have dealt with on my remodel, they are my favorite. I came to them through another referral and I am very happy and pleased with the results. On delivery day we were going out of town and I advised them and they worked with me and was able to still get the delivery in that morning. Thank you Ylena and Sonya.
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Kevin C.
Date: 2018-02-06 22:25:46
Renovating my home in St Pete and went with Excell because they had a large selection of marble remnants available. Excell was able to piece together my project at an affordable price point. I am very happy with the results.
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Randy H.
Date: 2016-12-05 18:35:10
Excellent selection to chose from. All indoors! Employees were all attentive and very helpful throughout entire project.
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Mary y.
Date: 2016-02-23 17:14:52
We recently relocated to St Petersburg and remodeled our kitchen and a couple of bathrooms. We had discovered the "Wholesale" tile place on 22nd St N and had major issues with orders being placed incorrectly and not receiving the materials that were required to finish our job. We had ordered our kitchen backsplash tile from Larry at Excel and had a wonderful experience, so we reached out to him in an emergency when the "Wholesale" place did not come through with our order. Larry found exactly what we needed and had it in store the next day - truly a hero as our contractor was on a tight time crunch!
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Michael K.
Date: 2015-03-25 20:45:07
This is my second time working with Mylena and her crew at Excell Marble & Granite. The granite selection is amazing and this time I also ordered all of our cabinets; Kitchen & 2 Bathrooms, with them. Mylena had great insight in helping with the design and had some great solutions for our design issues. The entire staff is friendly, professional and much fun to work with. I should have had them do the installation too! I have and continue recommend them, they are a great business!!!
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Sue C.
Date: 2021-11-11 13:52:07
The installers did a great job on my new kitchen counter, BUT.......they lost my newer (2 years old) kitchen sink, so they offered me one of the ones they had in stock. I agreed to one (since install was next day and they had to custom cut around a sink) with the stipulation that they provide a new grid for the large sink. The one they showed did not match (fit or design). They agreed (I have the texts). I have tried numerous times via voicemail (the company line constantly goes to voicemail) and text. They are not returning either. I gave them until last night to resolve (either get the grid for me or refund me the costs that I will incur to buy new matching grids). No response. Feeling very frustrated. Oct 16th update: Mylena called and stated she was unaware of promise of correct grid. She is working on getting the grid. Nov 11th update: New grid delivered If they did not misplace my sink, I would have given them a 5, but am happy with final product.
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Matt Y.
Date: 2025-03-06 16:10:13
Know who you are doing business with! Roland and Mylena (owners) are not the people I thought they were. I have worked with Excell for over 10 years. I have rental property and have rehabbed approx 15-20 homes where they have installed the granite. They were my go to company. We never did contracts or estimates, I called them, we discussed the price, they did the work. I considered them friends and we had a great working relationship. NOT ANY MORE! We took 2.5 feet of water in our personal home from Hurricane Helene. Same agreement as before... we went to Excell , picked a slab before agreeing on a price, no signed contract, and we gave them a deposit. I don't ever do business without a contract, but with Roland and Mylena we had a 10 year relationship, I trusted them. What we didn't know at the time was that our contractor that was putting our home back together wanted us to use his granite company. I went to Mylena, explained to her what happened and asked for the deposit back. She said yes and that they would mail me a check. When I received the check they held back a large portion (about 50%) of the deposit. After many attempts I finally reached Roland and explained to him our situation ( no contract, a handshake relationship for over 10 years, obligation to contractor to use his granite company) he eventually sent me another check but still held back $1000 of a $4,000 deposit. I pleaded my case again with Roland, our 10 year relationship, loyalty to Excell, damage to our home and personal cost of home repairs, no contract type of relationship... Instead of talking through it and explaining his side, he hung up on me twice. So here we are. They will not talk with me and my only recourse is to share my experience here. When people show you who they are you should believe them. They have a large showroom, nice products, fair prices, solid installers... They are good business people. My issue is their character. Should I have signed a contract ? YES! Should we have talked about process, cancellations, warranty...? YES! I will never make the same mistake again. They have shown me their true colors. Loyalty , 10 years of business, many referrals. personal relationships, and our personal friendship, our out of pocket cost to put our home back together mean absolutely nothing to them. In business character, loyalty, and relationship matter. At Excell granite they mean nothing.
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Fran H.
Date: 2024-08-15 10:51:08
BUYER BEWARE!! Let me start by saying Exccell Marble took advantage of Senior Citizens. We purchased our kitchen countertop and the female owner insisted on a "guestimate" so our realtor measured it while we were at the store. We were quoted a price on the "guestimate" and were assured that price would be locked in upon full payment, even if the measurements were not exact. She said most people "zelle" her the money to avoid the credit card fee, so we zelled her half that day and the other half 2 days later. About 2 weeks later, their worker did the template and the measurements were approximately 5 square feet more than our guestimate. We were sent an email that the job would cost us $500.00 more than agreed upon. Based on the total lack of customer service - her assistant texted and never returned calls, and good luck reaching the owner - as well as being verbally promised a set price, we lost all trust in this company and backed out of the deal. We requested our money back, less the expense for the template (which other places charge $150.00). The owner referenced the Cancellation policy in the contract and retained 20% of our money. Shame on us for paying in full before any work was done, but that lady is a great salesperson and we trusted her implicitly. Not sure we have a leg to stand on because we signed the Contract, but she outright took advantage of two Elderly people and that is totally unacceptable.
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Lori M.
Date: 2023-11-26 14:50:16
DONT BUY HERE! Bait & switch. I purchased bianco dolomite and they installed a less quality piece from their boneyard. They are dishonest. BBB removed them! They wouldn't respond to our complaint.
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John J.
Date: 2023-02-13 16:55:47
Sorry I feel compelled to warn others about how much Excell Marble and Granite has changed. We returned to them after doing our kitchen renovation- thought they were good. Bought a marble remnant piece for our main bathroom renovation. We left a $500 deposit. When it came time to have it measured we were told that piece was not there still and that we bought "the material" not the piece. This is the verbatim explanation given to us; however when we purchased our kitchen granite piece several months earlier Excell took our deposit then they wrote down our name and put it on the slab sold; they didnt do this with our marble vanity piece. We didnt want to lose our deposit so we worked with them to find something close to what we wanted. The piece we chose was then installed with many chips; and a sealant that was slapped on and looked like bad paint strokes.- after the install I immediately contacted them and the owners wife --Mylena - she gave me the brush off. Not a single word of sorry/ lets fix this instead I got " I dont have my calendar here and next week we have a meeting and then Excell can figure out when someone can come later the following week to look at it" After that I called AMEX (Pay their cc fee 3% and get some insurance for these large purchases; glad I did). AMEX immediately started an investigation; halted their payments and what a miracle I got a call next day from Excell that someone can come to repair it in a day! They did; it was acceptable. I called AMEX back to close the disputed charges for the one piece. AMEX said it would take up to 14 business days for the credits to reverse. I shared this with Excell; perhaps there was some confusion between AMEX crediting back to me the consumer vs. crediting back to Excell the vendor. All I know is that Excell called me; they used their office assistant to make the call. I returned the call thinking it was Excell to tell me they finally got the credits/payments -- instead the assistant put on the owner Roland who immediately in a threatening voice said he was having his lawyer put a lien on my house for non payment that day. I said how I was clearly working with AMEX to get this resolved for them to get their payments-- I wasn't going to give my cc again or pay twice for this marble. Roland doesn't listen; he hears what he wants to hear; he slammed the phone down on me. Luckily this was on speaker phone and my partner heard it all. They say they are moving to another facility; they say they are looking for larger more "up end/market" clients. Bottom line you dont treat ANY customer this way who has clearly shown he was trying to make the payments and the problem existed because the quality of their work is so poor now. They might own a quarry in Brazil with lovely stones; but what good is it if you have to go through hell to get it; pay for it; have them treat you like a criminal when you were going above and beyond to get their monies back to them caused by their own poor quality workmanship. In the end I simply gave them my AMEX again after calling AMEX that I would NOT have to be pay twice; I would keep the credits issued -- perhaps AMEX knows something I dont about Excell since they closed the dispute in my favor very quickly????? Bottom line it was a horrible experience with them. I have to add-- the bathroom vanity itself that the marble went on. We had ordered it; first one came with a slight wood chip which I thought would only need a repair person to fix. Instead the company left me with it and brought a whole new one. I showed the assistant at Excell the picture of the vanity and the slight wood defect. She said the owners wife liked it and didnt mind how it was and that she could use it for her own bathroom renovation at home. I was glad this piece got a second chance to not be in a landfill. She sent her guys over who picked it up a few weeks before all this happened with our marble vanity top...Never got a call from her or them to say thanks we got it; etc.....so perhaps Karma was sending me early warning signs of who we were doing business with- Also when my partner and I went back to their store when we found out that the piece we originally selected was not available we both saw clearly that piece in the remnants section. It was broken- but it was also drilled out for someone else's bathroom sink. So this was another karma moment of the type of business people they are. I am sure and hopeful there are legitimate good granite and marble companies here in St. Pete. Just we haven't found one yet.
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Dina D.
Date: 2022-03-15 11:50:20
Had the worst possible experience and would not recommend to work with this company. Not only could they not honor the trine frame to complete a very small job I had to constantly chase them down after paying for my job in full up front. I was told a week to 1.5 weeks. 3.5 weeks later I was still chasing them down. I was told oh sorry someone should have called you. I had spoke with them twice and left 3 messages and yet I literally had to call and tell them I was heading back down there for a 3rd time and needed the finished product. First mistake. 2nd mistake the quality was terrible. They did not cut my pieces from the stone I paid for and then tried to pass off the job as done. When I questioned them on this they said they could show me that my cuts did come from the stone I purchased but then had to recant. They showed me a small remnant which if the piece shown was what I would have received there would not have been any complaints. All they did was prove my case and point. So now I have 3 pieces of stone that do not match or even blend. They are useless and the pieces don't even fit. The company was given a template and couldn't even match the measurements. They cut the pieces wrong as they are larger get than the template provided and too thick. I asked to speak to management on 3 different occasions and no one would return my call or meet with me. Thank goodness it was only a small job. They lost my business to handle a full kitchen remodel and do far after showing 2 more potential customers what this company provided to me they lost those jobs as well. Poor customer service and clearly no mastery of craftsmanship as they tote.
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M. Joni F.
Date: 2021-09-22 14:53:21
Advice for Excell, never judge a book by its cover. A bunch of arrogant snobs run this place. I came in with a punch list of work I needed done on my home including replacing all the stone in my kitchen, main bathroom and 3,200 Sq ft of flooring. I initially needed to get a small backsplash done for one of my bathrooms. The receptionist was very nice and tried her best to help me. Ready to place the order, she went to introduce me to Mylena. Mylena looked me straight in the eye, no smile, no hello and said 'we're going into a meeting' and walked right past me. Fair enough, I didn't have an appt. The receptionist told me to text and email her photos, which I did. Never heard from anyone there. So unless you're going in there with a $$$$ sign on your forehead, don't waste your time. They don't care. There's tons of other places that realize one thing leads to another.
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Arthur C.
Date: 2019-07-10 20:17:40
Buyer beware. VERY nice people and the product looks beautiful. BUT installation was substandard and messy and the marble that I was told was sealed and durable is not that at all. After 2 weeks it looks like it is 10 years old. This is an investment that I cannot change, so if you are thinking about it for your kitchen or bathroom where there will be ANY WATER (HA HA) do not buy it!! All of the promise about how it would wear were bogus!!!
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MariaElena S.
Date: 2019-04-09 21:59:06
BEWARE!! Don't put any deposit unless you are absolutely positive that you are buying from them, otherwise they will keep a big chunk of your money. Melania made me believe that if I changed my mind they would keep only 10% of my deposit... Well, guess what? It was 10% of what she assumed would be my entire order!! She certainly taught me a good lesson! No matter how nice they talk to you, you always should read the ENTIRE CONTRACT before signing and don't believe what they want you to understand at that moment. I was deceived. Just liking a piece of marble cost me more than $400 They didn't do any drawings, no templates, nothing!! That was a rip off!!! I would give less than a star if I could.
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wilder w.
Date: 2017-04-28 21:55:45
I am sorry to say that we have had a terrible experience with Excell Marble and Granite. We selected a stone for our bathroom counter tops and paid a deposit. We were given a date for installation and scheduled our other subcontractors around that date. A couple of days before the scheduled date, Excell called and told us installation would be 2 weeks out. We complained and after several calls to Mylena, they moved the date to one week out. Excell sent installers out to measure and create templates and returned several days later to install. When we saw the installation, we were shocked. The sink openings were cut unevenly; the corners on each counter were different from each other; the sink hole on one counter was cut in the wrong place; the sink hole for a different sink was also cut in the wrong place. It was unacceptable. We immediately contacted Excell and said that we had concerns and we needed a supervisor/owner to inspect the job. Due to family issues, they couldn't come until the following week. That week came and went, into the 2nd week, we continued to call them. Finally, the owner, Roland, came out to inspect. Two weeks after the installation date. He agreed that the cutting and installation were unacceptable. One counter needed to be replaced. He said we would hear from them the next day. That was several days ago. We have called and left messages as well as emails. No response. We're seriously considering going to a different company and forfeiting our deposit. We are so disappointed.
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N N.
Date: 2014-12-20 17:33:30
Unprofessional. Spent 4 weeks waiting for our cabinets and counter. They called the day before our appointment and rescheduled for 2 days later. Then we had to wait until 7pm for them to finish. Not to mention that they scratched our cabinets and the granite looks like it may have been cracked and then patched. Very hard to get them to return phone calls, have to meet face to face in order to get a response from them.
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Man H.
Date: 2013-11-14 21:21:40
Horrible customer service. No response for your emails or phone calls! Lack of coordination among staff. Delivery gets scheduled even though stone has not been cut! Not a reliable place. In short, stay away from them.........take your business somewhere else! There are better places in town
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Daniela C.
Date: 2012-12-05 17:59:04
If you want your calls and emails not returned, if you like promises made and broken, if you like being over charged and then part of your order held hostage until you pay up, by all means call them! These people don't know the meaning of the words customer service! Horrible experience!!!
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Contact Excell Marble and Granite Inc
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1921 5th Ave S, St. Petersburg, FL 33712