About Elegant Natural Stone — Ranked №1 Countertop Fabricator and Installer in Mobile, AL
72.27
total score
The main rating value calculated from more than 30 indicators.
Exact value: 72.272422 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Elegant Natural Stone, founded in 2008, ranked number 1 in Mobile, AL in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Elegant Natural Stone among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Elegant Natural Stone: Total Score & Key Ratings
The Total Score of 72.27 out of 100 achieved by Elegant Natural Stone in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Elegant Natural Stone has a rating of 4.7 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.93 out of 5.
You can read detailed information and evaluations from our independent research of Elegant Natural Stone’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Elegant Natural Stone directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Elegant Natural Stone
The company was founded 15 years ago and since then has been offering countertop fabrication and installation services in Mobile and its surroundings. Elegant Natural Stone provides homeowners and commercial structures with products made of granite, quartz, marble and other types of natural stone. The company's specialists design and manufacture kitchen, vanity and bathroom tabletops as well as fireplaces, summer kitchens, shower cabins and custom cabinets. The clients leave positive feedback about the quality, speed and accuracy of the work performed and are satisfied with the flexibility of the pricing policy.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
4.7
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 34
Google
4.8
reviews: 33
YELP
1
reviews: 1
Facebook
n/a
reviews: n/a
CoCo
n/a
reviews: n/a
Mystery Shopper Report
3.9
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 3.926426 out of 5.
criteria: 10
Staff friendliness
4
Very Good
Staff friendliness
We rate the staff friendliness of Elegant Natural Stone as Very Good.
During our research, the staff at Elegant Natural Stone demonstrated politeness and warmth, showing clear interest in the client’s inquiries. This interaction places them in the Very Good category.
Important:
Our rating is based on the personal experience of our mystery shopper with Elegant Natural Stone’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Elegant Natural Stone directly to better understand their approach to customer service.
Staff Expertise
5
Excellent
Staff Expertise
We rate the staff expertise of Elegant Natural Stone as Excellent.
The staff member from Elegant Natural Stone who spoke with our professional mystery shopper provided the most complete and accurate answers to all questions, demonstrating a thorough understanding of the product or service. According to our mystery shopper, the staff member also showed a readiness to offer helpful recommendations and displayed a high level of professional expertise. This evaluation places them in the Excellent category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Elegant Natural Stone may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
3.3
Established
Company Age
Elegant Natural Stone is an established company, operating since 2008.
According to our research, Elegant Natural Stone has been in business since 2008, placing it in the Established category. Such a track record demonstrates a stable reputation and professionalism, making the company a reliable choice for clients.
Important:
This information is based on data collected by our mystery shopper. We recommend contacting Elegant Natural Stone directly to confirm the accuracy of the details.
Own Office
5
Has Office
Own Office
We note that Elegant Natural Stone has a dedicated office.
Our research revealed that Elegant Natural Stone operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Elegant Natural Stone directly to confirm the latest details.
Own Production
5
Has Prod
Own Production
We note that Elegant Natural Stone has its own production facility.
Our research revealed that Elegant Natural Stone operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Elegant Natural Stone directly to confirm the accuracy of this data.
Veterans Discount
5
Yes
Veterans Discount
Elegant Natural Stone offers discounts for veterans.
Our research revealed that Elegant Natural Stone provides special discounts for veterans. This demonstrates the company’s commitment to supporting veterans and its dedication to serving this group of customers.
Important:
This information was obtained as part of our mystery shopper research. We recommend contacting Elegant Natural Stone directly to confirm the accuracy of this data.
Production time
3
Standard
Production time
We rate the production time of Elegant Natural Stone as Standard.
During our research, Elegant Natural Stone quoted a standard project completion time of 21 days. This typical timeframe places them in the Standard category, reflecting a stable and reliable approach to completing projects.
Important:
Our evaluation is based on information provided by Elegant Natural Stone during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Elegant Natural Stone.
Deposit Level
3
Standard
Deposit Level
We rate the deposit level of Elegant Natural Stone as Standard.
Elegant Natural Stone requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project.
Important:
Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Elegant Natural Stone may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Elegant Natural Stone.
Quote Time
1.2
Very Slow
Quote Time
We rate the quote preparation speed of Elegant Natural Stone as Very Slow.
Our research revealed that Elegant Natural Stone provided a quote with significant delays. This performance places them in the Very Slow category. We recommend discussing quote preparation timelines with Elegant Natural Stone in advance to avoid misunderstandings.
Important:
Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with Elegant Natural Stone.
Affordability
4.6
Low
Affordability
We rate the price level of Elegant Natural Stone as Low.
Our mystery shopper research revealed that Elegant Natural Stone offers one of the most affordable pricing options in the city. For the requested item made from Calacatta Idilio quartz, the company quoted a price of $82.95 per square foot, while for Carrara Morro quartz, the price was $70.34. These prices fall into the Low category, making Elegant Natural Stone an excellent choice for budget-conscious customers.
The total price for the finished and installed product measuring 83.4 square feet was $6918 for Calacatta Idilio quartz and $5866 for Carrara Morro quartz.
Important:
Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from Elegant Natural Stone.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of Elegant Natural Stone
Wheelchair accessible parking lot
Wheelchair accessible restroom
Granite supplier
Countertop contractor
Countertop store
Reviews about Elegant Natural Stone
All (10)
Google (9)
Yelp (1)
Source:Google
Jim Weaver
Date: 2023-12-24 07:03:58
I just had my beautiful kitchen countertop installed . Fantastic customer service. Cindy helped me out with selecting my quartzites. She knew exactly what I wanted. I am so please with the service and install I already recommended you guys to two of my friends. Thank you guys. 👍🏻👍🏻👍🏻
Read more
Source:Google
Sonya Wentland
Date: 2020-08-25 15:54:16
Great place to do business. Cindy and the guys are really nice. They are quick and very precise on the projects they do. Will be using them again!
Read more
Source:Google
Tim Manzi
Date: 2024-01-18 06:28:48
I am so glad I came across this business! I really got the best value along with amazing countertops. From the beginning they were prompt, professional, and communicative. When it came time to install the crew was quick but also efficient. I am so in love with my new countertops. Would 100% use his business again!
Read more
Source:Google
Tina Stanley
Date: 2024-09-22 18:18:26
The employees were helpful, knowledgeable and I couldn't have asked for a better experience. Had granite put in our kitchen. They showed up and were very professional. Will use Elegant Stone again in the future. HIGHLY recommend.
Read more
Source:Google
Shannon Andrews
Date: 2021-06-03 00:17:48
Fantastic to work with. Cindy in the office helped us choose our stone. Her husband and his team are the craftsmen. My fantasy brown had lots of linear movement which worried me with my U shaped kitchen because I have Seen some BAD pattern matching at seams. He did a fantastic job trying to Aline this busy pattern. The seams are small and smooth to. Once you have a date on their calendar things move fast. Great price to compared to other small and big box stores.
Read more
Source:Google
Mark Liam
Date: 2024-02-06 06:46:26
I normally don’t write reviews but In this case I had to. I have worked with many companies in the trades and no one comes close to Elegant Stone . Service, pricing and reliability are top notch. Between my family and I this is our 4th kitchen completed by them . Cindy and their guys are excellent . Their attention to detail is something you don’t come across in todays world . My wife and I are super happy with our waterfall island and the countertops . Elegant Stone turned our vision into a reality . I will continue to recommend them to friends and family .
Read more
Source:Google
Eugene Roberts
Date: 2020-05-27 19:05:41
Great company they did a fantastic job on my countertop. Cindy will do whatever it takes to satisfy her customers. I highly recommend and will definitely be using Elegant Natural Stone again..
Read more
Source:Google
Olivia Bauman
Date: 2021-09-05 02:49:41
I can’t express how great of a job they did! I had been looking a multiple stores across the bay because that is where my parents had experience dealing with. After getting extremely high quotes and finding limited supply, I decided to look around Mobile. I came across Elegant Natural Stone and was so impressed. Cindy was so helpful and informative, taking the time to educate me on each stone type and their process even though I had come in close to closing time. Their selection was very diverse and the pricing was about half of my previous quotes from other vendors. Once I purchased my stone and was on the schedule things moved very efficiently. The installers were extremely professional and thorough, and their work was impeccable. They even cut me 2 side splash pieces as options because I wasn’t sure if I wanted to use them or not, all included in the price. I highly recommend!
(Just FYI I elected to put up my own backsplash, so the unfinished state of the walls they have no part of.)
Read more
Source:Google
Sam Lorn
Date: 2024-01-05 05:07:55
I love the way this store is set up. it’s so much easier to view slabs than some of the others.
All matching slabs are bundled together with no overlaps of different materials or slabs facing the wrong way that need to be moved in order to view them. This is the 3rd time they have done work for us. They do an amazing job and their customer service is amazing. Last job they did for us was a whole home remodel and a 13 foot high fireplace wall. Prior they a small remodel and a custom onsite cut sink install. Recommend!
Read more
Source:Yelp
Liz K.
Date: 2019-07-26 22:56:59
Poor customer service. False promises of fixing granite problems. I sent pictures and copies of the actual check payment. They said they have no record of my address and I cannot prove they did it. Lady said if I can prove they did the work they would fix it. Well I did with the actual check from the bank. With my name on it. Still said they cannot help me. The granite has a rough glue film that is peeling off the top surface. Feels rough and dirty. It's been that way since day 1. Thought this was normal until just recently. Initial job installed July 2012. So they are saying their granite doesn't hold up that long. Said they do not offer a life time warranty. They said they cannot help me. Stay away from this company.
Read more
Source:
FAQ About Elegant Natural Stone — Based on Independent Research
What materials can I order a countertop from Elegant Natural Stone?
During our independent research, we found that Elegant Natural Stone offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by Elegant Natural Stone’s clients in Mobile, AL for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does Elegant Natural Stone fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, Elegant Natural Stone is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does Elegant Natural Stone fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by Elegant Natural Stone, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does Elegant Natural Stone most often implement in Mobile, AL?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that Elegant Natural Stone successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of Elegant Natural Stone?
The company’s office is located at , but its work is not limited to just the city of Mobile, AL. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does Elegant Natural Stone work with?
Like many participants in our rating, Elegant Natural Stone works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, Elegant Natural Stone often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does Elegant Natural Stone have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether Elegant Natural Stone has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does Elegant Natural Stone offer any discounts on countertop fabrication in Mobile, AL?
Yes, based on the results of our research, Elegant Natural Stone offers discounts for veterans — this information was confirmed by a company representative during a conversation with our mystery shopper. We believe this isn’t the only discount available: like most participants in our rating, the company may offer personalized terms — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and don’t forget to ask about current discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of Elegant Natural Stone in Mobile, AL?
According to the assessment of our independent rating, Elegant Natural Stone in Mobile, AL falls into the category of contractors with an affordable price level. This conclusion was based on our independent mystery shopper research: our analysts contacted a company representative and requested a price estimate for the fabrication and installation of a countertop measuring 83.4 square feet (excluding old countertop removal), using two popular materials — Calacatta Idilio quartz and Carrara Morro quartz.
Based on the estimate received, the cost of the project using Calacatta Idilio quartz amounted to $6918$ at a rate of $82.95$ per sq. ft., and the cost using Carrara Morro quartz was $5866$ at a rate of $70.34$ per sq. ft. These prices turned out to be among the lowest of all companies in Mobile, AL, which allowed us to categorize Elegant Natural Stone as a contractor in the affordable pricing segment.
Please note that the data provided reflects the result of a specific request within the framework of our research and may differ for your particular project. We recommend contacting the company directly through our website — submit a request, call, or send a message — to get a personalized quote and confirm current pricing.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Elegant Natural Stone?
Yes, according to our research, Elegant Natural Stone offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at Elegant Natural Stone?
Unfortunately, as part of our independent research, we were unable to obtain information about the turnaround time for countertop fabrication and installation from Elegant Natural Stone in Mobile, AL. Acting as a mystery shopper, our analyst attempted to contact company representatives to clarify the timeframe for a standard 83.4 sq. ft. countertop project — however, either the calls and messages went unanswered, or the staff were unable or unwilling to provide an estimated completion time. It’s important to note that situations like this are not uncommon: contractors may be overwhelmed with work, prefer to discuss project details in person, or choose not to disclose information during the initial contact.
To get up-to-date information about the turnaround time for your project, we recommend reaching out to the company directly through our website — submit a request, call, or send a message via messenger to receive a personalized estimate and confirm the actual timeframe.
How long does it take Elegant Natural Stone to prepare a quote for countertop fabrication and installation?
Unfortunately, in the course of our mystery shopper research, we were unable to obtain information about the quote preparation time from Elegant Natural Stone in Mobile, AL. Our analyst may not have been able to reach a company representative, or the quote was never provided after initial contact. As a result, we are unable to objectively evaluate the company’s quote turnaround speed. This situation is rare and usually related to temporary workload or internal processing specifics. It does not necessarily indicate a low level of service — it simply means that we didn’t receive a response within the research timeframe.
To get up-to-date information, we recommend contacting the company directly through our website — submit a request, call, or message them to receive a personalized quote and clarify current pricing.
Does Elegant Natural Stone offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, Elegant Natural Stone performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does Elegant Natural Stone provide for its work?
According to our information and industry practice, Elegant Natural Stone, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact Elegant Natural Stone in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Elegant Natural Stone. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Elegant Natural Stone is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let Elegant Natural Stone know that you found them through the National Ranking Countertops Contractors!