Detroit Stone & Tile Inc
since 2009
Examples of works performed by Detroit Stone & Tile Inc
Get a free estimate:
About Detroit Stone & Tile Inc — Ranked №5 Countertop Fabricator and Installer in Ann Arbor, MI
total score
Exact value: 44.88139 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Detroit Stone & Tile Inc, founded in 2009, ranked number 5 in Ann Arbor, MI in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Detroit Stone & Tile Inc among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Detroit Stone & Tile Inc: Total Score & Key Ratings
The Total Score of 44.88 out of 100 achieved by Detroit Stone & Tile Inc in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Detroit Stone & Tile Inc has a rating of 4.5 out of 5 — and our team’s Mystery Shopper Score, which stands at 2.12 out of 5.
You can read detailed information and evaluations from our independent research of Detroit Stone & Tile Inc’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Detroit Stone & Tile Inc directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Detroit Stone & Tile Inc
Detroit Stone & Tile Inc provides services in the state of Michigan. Manufacturing and installation of products made of natural material is the main specialization of the company. The organization produces quartz, marble and granite for the kitchen and bathroom that emphasize the sophistication of the interior. Delivery and installation of countertops are available to buyers. Own production and use of technologies keep the cost of kitchen countertops at an affordable level. Customers receive personalized service. The company employs professionals who have the necessary experience to manufacture unique products to order.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
Customer Feedback Score
reviews: 44
YELP
reviews: 10
reviews: 9
CoCo
reviews: n/a
Mystery Shopper Report
Staff friendliness
Staff Expertise
Company Age
Own Office
Own Production
Veterans Discount
Production time
Deposit Level
Quote Time
Affordability
Company services
Kitchen
Bathroom
Outdoors
Commercial
Fireplaces
Sill rail
Additional benefits of Detroit Stone & Tile Inc
Small business
Delivery
In-store shopping
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Assembly service
Repair services
Service guarantee
Checks
Credit cards
Debit cards
Accepts Credit Cards
Wheelchair-accessible car park
Wheelchair-accessible entrance
Cheques
In store shopping
General Contractors
Countertop Installation
Tiling
Countertop store
Bathroom remodeler
Granite supplier
Kitchen remodeler
Stone supplier
Tile store
Reviews about Detroit Stone & Tile Inc
All (27)
Google (11)
Facebook (6)
Yelp (10)
Ray and Natalie Jahn
Date: 2024-04-20 15:58:30
I purchased a quartz countertop for my kitchen cottage up north. Detroit Stone & Tile wasn't able to do the install since it's 2 hours away. They loaded my van, strapped in the 2 peices, mixed up the epoxy for me & even loaned me the drill bit to drill for my faucet! Gave me all the pointers they could to ensure the install & the seam to come out perfect...and it did! Thank you!
Read more
Susanna Michaels
Date: 2019-02-18 21:11:26
I recently had my new quartz countertop installed by Detroit Stone & Tile and the install was done to perfection. I am impressed! I worked with Nick and Remus in the showroom who are very knowledgeable but did not do an aggressive sales pitch with me, which I so appreciated. They were great to work with and showed me many options and then gave me the best price in the area. I would definitely recommend this business.
Read more
Victoria Lollie
Date: 2020-01-20 17:29:41
We used Detroit Stone & Tile for a basement remodel. There had to be a seam in our large quartz counter because of the limitations of our home. I am very impressed with their work! You can barely see the seam! The process was very quick and all staff members were pleasant to work with. Very knowledgeable. I highly recommend them.
Read more
Rob Fisette
Date: 2024-12-17 18:47:39
Detroit Stone did a full kitchen counter layout. From the moment we walked into the showroom we’ve felt like we were the most important customers they have… through every step - show room, measurement and final installation every team member has been fantastic. The stone cuts were perfect and everything completely surpassed our expectations. Truly wonderful experience.
Read more
ebo
Date: 2023-04-20 03:22:10
WOW Incredible company! I asked them to create a project that would take at least 2 months and they completed it in 2 weeks! Detroit Tile and stone has a beautiful inventory and a very professional team that is the best in Michigan. Thank you so much Remus! and his team 10000x!
Read more
David Brown
Date: 2024-10-03 17:57:52
Have remodeled several kitchens and always use these folks for the counter tops. The most recent remod was done in sections. Detroit Stone & Tile held onto slabs for me despite months going by before I was ready for the next section to be topped. Their customer service is second to none. Maria & Simon are a joy to work with. Justin measures, makes very productive suggestions and is likely the most efficient human on Earth. Their pricing is great and the end results speak for themselves. No need to waste time shopping for stone or tile - just go here.
Read more
Dumitru Medical Center
Date: 2023-12-11 16:15:32
We had a lot of work to do renovating our office space and had a wonderful experience here. They were very helpful guiding us on what to pick and were also accommodating to our schedule! Thank you!
Read more
David
Date: 2017-04-21 18:42:00
I shopped around a few places and Detroit Stone was the least expensive for the material I was looking for and with good reviews. Nick was helpful and quickly was able to give me a quote and answer any questions I had as well as explain the breakdown on the price (which other places some refused to do) They were able to install on Friday and measured Monday. Installation went well and took about 2 hours. I'm pleased with the result and would recommend to others.
Read more
Dante Sabatino
Date: 2019-11-24 12:27:45
Did a new bathroom in basement and upstairs and decided to update the kitchen at same time. Went and picked out a new granite countertop for kitchen and a new under mount sink. They came out and measured and installed quickly and it looks wonderful. Very happy we went with them. They also did sink and sills in bathroom would highly recommend them.
Read more
Nina Esposito
Date: 2024-02-28 16:33:54
Thank you Detroit Stone and Tile for the awesome countertop in my new suite! Amazing to work with they did a great job!!
Read more
Ann McDonald-Hintze
Date: 2024-10-22 16:46:17
We had an excellent experience with Maria and the installation team at Detroit Stone & Tile. Maria provided us with great guidance when picking out the right product/color/pattern countertops for 3 bathrooms. And the installation was quick and very nicely done. We highly recommend this business.
Read more
Michael A. Manning
Very happy with my new quartz countertops. The process was painless and they walked me through everything.
Read more
Nic Zucchini
Very professional !! Nick and Bemiss we’re great to work with !!
Read more
Morgan Kimball
I am absolutely loving my new kitchen countertops!! The guys at Detroit Sone are great! Very reasonable prices.
Read more
Charlene Bono
Very nice, and a pleasure to work with. Their prices were the best I’ve found, and I had checked several competitors in the area.
Read more
Penny Cline
Great price and they came out when they said they would! (and fast!) Would use them again! They even were prompt and helpful when I had a cabinet problem and they had to come out and remove, then re-install my counter top! Great to work with! No complaints at all, love my new granite counter tops!
Read more
Xie Jennifer
very good quality and service.
Read more
Antoinette H.
Date: 2024-03-12 20:06:46
Detroit Stone and Tile is hands down, the #1 local business for any stone or tile work you need. I highly recommend them! Their workmanship, professionalism and caring attitudes go above and beyond. Thank you so much Simon and Maria and Remus and everyone else on your team for making a very happy customer!
Read more
Michael M.
Date: 2022-03-25 15:32:49
Great customer service in the showroom, when measuring and during install of my new quartz countertops. Crew was friendly and the staff answered all my questions. I shopped around and got good value overall and love my new countertops.
Read more
Daniel C.
Date: 2018-06-08 19:46:26
My job was late exactly how we discussed at the price we discussed and I give a 5-star recommendation for Dan Paving call him give him a chance and you will see I'm happy
Read more
Debbie C.
Date: 2017-11-11 18:38:03
The process was easy from start to finish! Received everything from quote to install in a timely fashion! Excellent customer service! Detroit Stone made the countertops the best experience of our kitchen remodel!
Read more
Livia O.
Date: 2016-09-18 22:23:09
I dont usually write reviews, but because of the amazing job Detroit Stone did to install our beautiful Ceasarstone countertops, I feel especially compelled to share it with the online world. Andrei was amazing, very nice, great to work with. Really, the whole team was great. Down to every detail, like in our laundry room, the installer noticed, without our pointing it out, that our tall cabinet door wouldnt open fully because of the laundry tub counter overhang next to the tall cabinet. They removed the counter without hesitation, rounded the corner of the countertop, made sure it still had the same shine as the rest of the top, and the door opened fully. One smaller but important example, on one occasion, I called the office but didn't leave a voicemail message. Someone called me back a few minutes later, because they saw my number on caller id! Thats customer service. All businesses should operate that way, but in my experience, they don't. We had a great experience with Detroit Stone, and highly recommend them to anyone! Thank you Detroit Stone!
Read more
Keith J.
Date: 2015-11-01 20:26:58
Great Company. Service and quality was outstanding. They have a great selection of stone slabs.Picked out our stone Saturday and by following Friday we had it installed. I highly recommend them.
Read more
Sue T.
Date: 2015-09-17 02:23:03
We worked with Detroit stone a few months ago, when they came out to measure my kitchen, the guy was there on time, he was very helpful and friendly. I had to call a couple times to change a few things and they were very accommodating . When they installed the counter they did a really nice job and cleaned up after, and I couldn't ask for a nicer guy . People we know recommended this company to us and I'm not sorry we chose to do business with Detroit stone I have recommended them to other people.
Read more
Tom And Brenda P.
Date: 2017-09-09 19:44:57
I wasn't going to write this review because I know a bad review can really have an impact on business, but after reading the other reviews I just wanted anyone who was considering this place of business that they have other options. We went into Detroit Stone and we were very interested buyers. We were treated great by Alex that day. We found a granite we liked and they gave us a great price. We told them we could give them a deposit as we were still working on getting in our new cabinets and one cabinet was being shipped, but they told us to wait until they measured the kitchen. After about a month I called them and asked if they wanted a deposit to hold our granite. They still told me not to worry about it and that they would get the deposit at the measuring. After getting our cabinets completed, we called them and no one answered (during work hours) So we left a message. Two days later with no response back, we left another message. Still no response back. Finally after trying many times, they answered their phone. We then told them how hard it was to get a hold of them. They apologized and said they didn't know why they didn't get the messages. So we went forward and set up a time to have them come and measure for the granite. I took off one hour early from work. Unfortunately, they never showed up! Sounds almost made up I know. Anyway, we called them the next day and they answered their phone!!!! We were straight up with them and told them they were not reliable and we had decided to go with a different place. I did give them 2 stars as Alex who we worked with there was friendly and nice to speak with. If they would have just answered their phone and kept in touch with their customers I believe they could do really well. Some training in how to treat perspective customers is well needed here. Only other thing I can think of with this company is maybe they don't need walk in customers. Maybe they do only commercial or something?? We do wish this company the best and hope you take our advise seriously.
Read more
Kirk h.
Date: 2021-09-25 13:19:43
We're replacing sinks in a couple of bathrooms in our 1936 downtown Detroit home. The challenge in one is (very nice) green floor to ceiling green tile, but the original toilet & large corner tub are a 'golden vanilla' color no one makes anymore. Typical 1930s Jack & Jill bath - fairly small/narrow & I wanted a pedestal or console style - NOT a vanity, which wouldn't fit the space or style, so a vanity top in granite/marble w/an undermount sink & console legs. I'd already been to this company's St Clair shores showroom, where the salesperson disinterestedly explained she couldn't help me, but to go to their 23 Mile Rd 'main showroom'. OK. My wife & I went out there - 1 salesperson & 0 customers in the store, & she went in 1st (while I got some drawings from the car). Strange 'vibe' the moment I walked in - the 20-30-something male salesperson in full 'all-talk-no-listen' mode. I finally was able to explain what we were looking for (which my wife had already done, but she's just a woman . . .). As I'd explain what we wanted, the sales guy would interrupt w/a reason why this or that wouldn't work. I tired of countering his arguments & wasn't surprised when we left & my wife told me he looked annoyed when she walked in & started with the 'Can't you see I'm busy (doing nothing) routine & attitude'. We went to Advance Plumbing in midtown (where we're purchasing faucets,etc) & explained what we're looking for, & our sales rep (Amber) essentially said 'So stone vanity-type top, undermount sink, console legs . . . OK, here's a countertop fabricator I've worked with, we can pick out the sink, legs & faucet . . . Not a big or particularly unusual deal. Wow, a helpful, knowledgeable sales consultant who doesn't condescend or dismiss you with a flip 'what you want can't be done'. Jackasses like the guy at Detroit Tile & Stone drive customers away & if they have any sense, they'll never come back - how do these places stay in business? BTW, their sign said the stone showroom was on the ground floor, the tile upstairs. As we left, my wife asked if I wanted to look at the tile (upstairs). I passed & we went to the Tile Shop, where we spent a few thousand $ on marble for another bathroom project. Oh - I initially contacted them via their website on 9-15 & got an automated ''We'll be right back with you'' response. Ten days later, I'm still waiting for them to ''get right back with me''. This company is a mess.
Read more
Jaclyn B.
Date: 2015-08-07 18:50:24
Sometimes companies are un-freaking- believable.... It is a miracle that organizations with absolutely no regard for customer satisfaction are still in business. Detroit Stone is one of those companies. I actually had to wait awhile to write this yelp because I am very frustrated and annoyed. We were looking for granite to replace a kitchen and smaller bathroom vanity- so we called around to 9 companies. This was not the cheapest by any means but since we are looking to establish a relationship with a company, we figured we would take a chance and opted to go with them. BIG MISTAKE. I originally called on a Friday and spoke with a sales person; I gave the measurements and very specific information. They were able to give me a rough quote right away. We continued to call around but ended up picking them- again, SO SORRY WE DID (if you haven't seen our note on how horrible Fusion Granite is- please read that one too!). I spoke with a gentleman named Andrei Naplau and asked if there was anything that he could do for us since we have a couple of major jobs that we were looking to do. I explained to him that it was a rental house and we would not be present for the measuring but would happily meet him at the showroom after to pick out the slab and make a deposit (there were no issues). They came down a little bit in price but not much. Originally, he was easy to communicate with and we got our measurement scheduled (as we had to arrange this timing with our tenant). Measurement day comes around and our appointment time is almost over, so I figured I would give them a call. I spoke with another gentlemen (I did not catch his name) and asked what time we could expect the measurement guy to arrive..... he looked at a couple of things and said we were never on the schedule to get measured today. I explained what I had previously discussed with Andrei and he agreed. He asked to call me back once he got a hold of his granite measurement guy. He called back and said that he could make it back out at 12:30 (although the original appointment was 9-11). He then stated he would not send out his guy without receiving 50% as a deposit. I asked if the lack of commitment and customer satisfaction was indicative of their quality, he simply responded "no." Even though, we had arrangements to make a payment at the showroom since it was a rental- apparently that was no longer the case. If trying to create a relationship with a company is that difficult, it isn't for me... and I hope it isn't for you either. I thanked him for his time and ended the conversation. I am looking for a great granite company- if you know one, please let me know!!! I have currently have two major jobs and this smaller job to do!
Read more
FAQ About Detroit Stone & Tile Inc — Based on Independent Research
What materials can I order a countertop from Detroit Stone & Tile Inc?
What types of spaces does Detroit Stone & Tile Inc fabricate countertops for?
What shapes of kitchen countertops does Detroit Stone & Tile Inc fabricate?
What countertop design styles does Detroit Stone & Tile Inc most often implement in Ann Arbor, MI?
What is the service area of Detroit Stone & Tile Inc?
What types of clients does Detroit Stone & Tile Inc work with?
Does Detroit Stone & Tile Inc have its own countertop fabrication facility?
Does Detroit Stone & Tile Inc offer any discounts on countertop fabrication in Ann Arbor, MI?
What is the price category of Detroit Stone & Tile Inc in Ann Arbor, MI?
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Detroit Stone & Tile Inc?
What is the fabrication and installation timeline for a countertop at Detroit Stone & Tile Inc?
How long does it take Detroit Stone & Tile Inc to prepare a quote for countertop fabrication and installation?
Does Detroit Stone & Tile Inc offer cutouts for sinks, cooktops, or other elements?
What guarantees does Detroit Stone & Tile Inc provide for its work?
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Detroit Stone & Tile Inc. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Contact Detroit Stone & Tile Inc for a Free Estimate
Choose the Way That Works Best for You!
12806 23 Mile Rd, Shelby Twp, MI 48315