DesignCo - Waco
since 2001
Examples of works performed by DesignCo - Waco
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About DesignCo - Waco
total score
Exact value: 71.897222 out of 100.
Premium-quality countertops must satisfy several requirements, namely, be resistant to environmental influences (water, sunlight, friction, temperature changes) and look original. Stone surfaces meet both conditions. Natural stones’ patterns look noble and unique. Materials are incredibly durable due to their physical properties. DesignCo – Waco is a reliable manufacturer of stone furniture for kitchens and bathrooms. If you order a marble countertop, you’ll get free consultation and estimation. Workers take measurements on site. Designers make individual projects. Countertops are fabricated at a well-equipped facility.
Customer Feedback Score
reviews: 213
YELP
reviews: 14
reviews: 76
CoCo
reviews: n/a
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Contact DesignCo - Waco for a Free Estimate
5506 Franklin Ave, Waco, TX 76710
Additional benefits of DesignCo - Waco
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Wheelchair accessible entrance
Wheelchair accessible parking lot
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Accepts Credit Cards
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Reviews about DesignCo - Waco
All (31)
Google (11)
Facebook (6)
Yelp (14)
Jennifer Rogers
Date: 2021-11-03 17:06:25
Amazing place for tile, lighting, carpet, window coverings, rugs, ceiling fans, granite—anything you need for your home! Their granite is beautiful, I’m actually a little sad I already had granite installed. I like their selection better than what I found in Ft Worth. Reasonable prices, excellent selection, great customer service—Mary Brown was very helpful and not pushy at all. There’s even a kids play area so parents can shop a little more peacefully 🤩 We’ll definitely be back!
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Donna Azbell
Date: 2021-08-05 18:40:02
Bryan Stem has been such a pleasure to work with as I was shopping for flooring. He is so knowledgeable, polite, patient, and wanted to really work with me and my price range. I changed my mind about things, and he just went back to the drawing board and worked with the changes. He sincerely wants to please his customers and provides exceptional service at a competitive price. I highly recommend working with Bryan for any of your interior needs. I am excited to see the installation in a few weeks. 💯👍🤗UPDATE: The job is completed and looks wonderful!!! The installation was done in less than 2 days, and Leo Denardo and his crew were great!!! They were so polite and really worked hard. Bryan, thank you again for the terrific service.
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Trent Langhorne
Date: 2024-06-05 03:00:03
Bryan at DesignCo was very helpful in guiding my decision regarding new kitchen countertops. I chose a beautiful in-house (?) quartz. Today two very polite and competent DesignCo employees (Carlos and Luis) took out my existing 40 year old tile counters and installed the quartz counters. These men were so pleasant and knowledgeable and did a superb installation job. All done in one day for my good sized kitchen. They also put in an undermount sink and provided a great quality faucet and soap dispenser. Everything was clean when they left. Overall a great experience. Quality installation is what really counts.
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Steven K
Date: 2024-01-18 04:26:40
We had a new floor installed by DesignCo and were very impressed with the communication, coordination and the installation crew. Patrick worked with us to answer our installation questions and set the expectations. Wow, everything was extremely smooth and exceeded our expectations. The crew doing the installation was so professional, considerate and very neat. We did not have to move out all of our furniture and they made sure we were comfortable and our daily routines were not interrupted. They went above and beyond. Some of our baseboards and the shoe molding had to be removed, but you cannot tell it was ever removed and repainted. Jose and his crew were amazing and I highly recommend. Thank you Patrick and Jose. We are very happy and appreciate the great customer service.
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Stephanie Kucera
Date: 2024-01-18 17:02:08
DesignCo did an amazing job on replacing our floors. From start to finish every detail was a 5-star experience! From selection of the flooring material, to understanding the process for removal of the existing floor and new installation, to the actual job. Every step exceeded our expectation. Robert made sure we were able to find a replacement floor we would be pleased with. Patrick reassured us that everything would be taken care of. Then Jose and the installation crew did an outstanding job with every detail and kept the construction area spotless. When they finished they even offered to help move our furniture back into place. If only every business could treat their customers the way DesignCo took care of us! Highly recommend this company!
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Toni Contreras
Date: 2023-04-07 14:47:12
I worked on my project with Tony. He was extremely helpful and always went above and beyond when helping me. He was always happy to help and was never bothered even if I called multiple times a day. My project was a small bathroom job, but he treated me as I if I was spending on a whole house remodel.
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Ronda McCarthy
Date: 2024-05-09 17:07:16
Design Co worked with us on renovating our entire home. The work provided was excellent. Kristy S. helped us with picking out our interior flooring, counters, lightening, and kitchen and bathroom hardware. We could not be happier with our “new” home. Thank you.
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Alan Palermo
Date: 2024-08-28 20:10:07
What a great place to get countertops for a home. Daniel Flynn did a excellent job making our new show home look great. Customer service is the best in the industry. I highly recommend them.
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Bryan Wilson
Date: 2024-08-20 17:02:33
We've used DesignCo twice, for two different remodels. Both times, we had a great experience. Their selection, pricing and service was far better than any other company we had looked at when shopping for our counters, backsplash and flooring. Thanks DesignCo!
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Joy Elliott
Date: 2024-12-16 17:27:30
I visited DesignCo with a friend to help her pick out countertops and flooring; that’s when I met Morgan. I knew from the minute I met her, that she was very skilled and had the knowledge/the eye that I was looking for to help me with my upcoming remodel. She gave me her BEST, 110%! I truly enjoyed every step of the process with her and the DesignCo team. She did everything she said she would within the time she said she would do it. We will continue to be friends beyond this project, that’s the type of person she is with her clients. We love our leathered Taj Mahal countertops. They’re absolutely gorgeous and I often feel a ton of gratitude in my heart for Morgan and the DesignCo team.
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Kim Wiseman
Date: 2023-12-14 19:18:33
We used DesignCo for our house build in Fairfield, TX for flooring, backsplash tile and countertops. We plan to use them for window coverings as well. Everyone was fabulous to work with from beginning to end. Johnny was extremely helpful with sales, schedulers were flexible and installers were skillful and as tidy as you can be with construction. Very professional all the way around. I highly recommend DesignCo for any design, construction or remodel project you may have.
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Bambi Donaghy
amazing selections great people
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Melinda Nelson
Update: 10/20/2021 The powers that be must have read this post because things begin to happen to make our ongoing mistake by this company corrected after 6 months. Francisco Solis, Field Operations Manager called my husband shortly after this post was made and the next day personally drove 160 miles to our home. He replaced our bathroom faucets with new faucets chosen by us at their expense. Replacing the countertops while incorrectly cut harbored the possibility of damaging our beautiful custom cabinets so new faucets was the better option. However, Francisco is to be commended for his professionalism to resolve a horrible situation to satisfaction. In other words he owned it for the company. Certainly, a rare find! I truly hate to give negative reviews but this is my honest review based on my husbands’ and my dealings with DS. The most pathetic company in the history of companies! Run, go somewhere else! We are having to replace our faucets because the ones we wanted won’t work. We cannot pull the drain up because the backsplash is in the way. Fault was admitted by the supervisor of installs based on DS’s own paperwork! Countertops installed April 12, 2021 over 6 months ago. We are still dealing with this company over their mistake! Terrible service with promises made over the phone multiple times and not kept. I cannot recommend Design Superstore!
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Sandra Busby Suggs
Loved working with everyone at the store. Timing was everything to get done before our closing on the house to be able to move into our new smaller home. We both loved the final completion of the flooring and would not go anywhere else. The labors are so nice and clean up before completion
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Tiffany Gallegos Whitley
We love the new countertops and backsplash Design Superstore installed in our kitchen. Johnny and the team were friendly, professional, and provided consistent communication throughout the entire remodel process. The installers were prompt and cleaned up the workspace well afterwards. Overall we’d definitely recommend and plan on using Design Superstore for future remodel projects!
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Sean McConal
As a contractor I’ve had multiple great experiences for both myself and my clients. From the sales department to the scheduling department always a seamless install.
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Bolin Ancestry
We made an appointment with Robert M (salesman) and we also e-mailed him the floor plan of the house prior to the appointment with ideas of what we wanted in flooring. Robert was patient with us and very knowledgeable. He had us look at granite and I told him we would be getting it from another vendor. He told us that we would not be able to beat Design Superstore pricing and quality – he was right. We purchased all of our flooring, shower tile, granite, sinks, a special order copper sink, and a special order rug. We appreciate Robert for being a loyal, knowledgeable & professional salesman and making our home building process less stressful.
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Linda O.
Date: 2020-03-03 20:11:19
My overall experience from picking granite to having Design Superstore measure and install was a breeze. Robert Mendoza and the staff at Design Superstore did a great job keeping me informed. The crew that came out to install couldn't have been more polite and professional. My kitchen looks incredible and I know I will enjoy it for years to come. I can't wait to start my flooring next!!!
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Beth S.
Date: 2020-01-16 02:27:10
Just had an excellent experience at the Design Superstore. Miguel was my salesman when I went in for a very small project--getting two pieces of granite to place under coffee bar and wine rack on a new 70" buffet. When the piece I chose turned out to be quartz, I was concerned about staining (coffee or wine spills), Miguel suggested large tiles might work best. He found just the right color and size for me at less than half the quoted price for the quartz. In other words, he placed getting me what I needed above how much he could get from me! When I'm ready to replace my 15 year old granite counter tops, I will definitely be visiting Miguel at Design Superstore. Beth S.
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Aida R.
Date: 2018-08-24 18:22:46
Awesome selection, very professional and very helpful sale person (Ana Torres) My bathroom countertop and sink looks amazing, the guys did a awesome job!! They left everything clean!!! I will use this company again.
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Karen D.
Date: 2017-06-30 02:10:21
First, I want to say that my floors, countertops and backsplash look amazing! So why did I deduct one point? There are two reasons: 1. The salesman, Johnny, underestimated the time it would take to complete the entire job by 2-3 days. I would rather he over estimate the time it would take rather than under estimate, because I had to reschedule the plumber and the trim guy. 2. Day 1 the countertops were to be installed, but 4 of the 8 pieces of granite did not fit properly. They had to recut them the next day and install the following day. I'm just thankful that the installers were not going to install them until they were perfect. Plus the tile guys came Day 2 and were able to work around the countertop guys. Johnny, the salesman - liked that he got everything ordered so quickly and he was quite patient with us as we tried to make all of our selections. He explained how they would not reconnect the kitchen sink/garage disposal, dishwasher, toilet, bathroom sink, washer, dryer, stove, or fridge water line. Either we do it, or get a plumber to. He did keep us informed as to the process. Countertop guys - as I mentioned earlier they did not try to install the pieces that were not the right size. Instead, they made sure those pieces were recut. Now the biggest praise goes to the floor and backsplash team. They had to demo the old tile and laminate floors, and install wood look tiles throughout the entire downstairs, like six rooms. It came out looking soooooo good. And the backsplash looks great too. We had moved everything out of the downstairs except for the appliances, and they would move them around as necessary. They wrapped the fridge in plastic, and always kept it plugged in. They cleaned up their mess everyday. Because there was so much tile being laid, they worked in sections, while the lines stayed completely straight from the back of the house to the front. It was also great that there are NO toe kicker tiles.....they are all smooth and even. We would definitely use them again!
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Steve J.
Date: 2016-02-22 15:24:41
President of company went out of his way to make this situation right. I was very pleased!
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Sonia K.
Date: 2024-04-26 14:42:05
I normally don't write reviews but I'm extremely frustrated and disappointed with the lack of professionalism from the sale person I was working with. I had my porch done on March 19th and still as of today I have not received the warranty paperwork. I have requested this at least 3-4 times and still hadn't received it. I had several estimates from other company's but decided on Design Co due to there great repetition in the community. Guess I was wrong!
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Marcia F.
Date: 2022-09-09 15:39:41
I had our bathroom remolding job done. Our shower in the master bath at the top is not done right , they said our ceiling was not level an to fix this it would be over a thousand Dollors . When it was measured this should of been noticed this was their fault not ours we did not do the measurements. We are not happy an I do not recommend them Marcia Gregory
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Marla M.
Date: 2023-09-30 01:06:13
I am tile shoping for two bathroom remodels. I decided I would try to see what they had to offer. I went in a week from last Tuesday. As I entered the building not one person acknowledged me or even asked if I needed help. One women walked by me talking to another associate and just kept walking. I would not recommend shopping there as I was not what they were looking for in a customer. They lost out on two bathrooms and any other renovations we have planed. Marla Mandella
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Gabriel E.
Date: 2021-03-01 15:07:24
So I ordered some floors about 4 weeks ago and they said they would call when they came in. They said it would be in by the end of the week. Guess what no call we had to call. They then advised that the floors should be in the next week. So we waited and then snowmagedon arrive and they were closed I get that. But they decided to cancel my order with out telling us. So we called and got everything settled. Got the floors re order told they will be in on Friday. Well it's Saturday and guess what still no floors. Was told that they will call the supplier on Monday to see if they can get the floors by Tuesday. But they also said that they still may not come in. They offered to give me a whooping $40 dollar discount for my troubles. Well I decided to canceled my order. Also I was told with a confirmation that I would get my money back 3-4 business days at least they can confirm that. Will never do business there. P.S. horrible customer service.
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Mike B.
Date: 2020-03-10 22:55:52
Do not buy anything from here! They are way over priced and unless you are posting a huge order the sales reps tend to blow you off. They do not tell you prices for anything just an overall quote not itemized or anything. We asked about tile for a bedroom and were quoted almost 1600 dollars for just the tile- just over 200 square ft. Same exact tile from Higginbotham's in town was less than half the price! And they gave us an itemized quote and cost breakdown. These people are shady and you pay a premium price for the decor of the store from. Don't waste ur time with these people.
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John W.
Date: 2019-01-26 18:08:35
Nice looking store but the vinyl plank flooring was really high. I've been a remodeler for 30 years and am aware of the costs of things. When I balked at the cost he started talking down to me about quality and cost. He kept asking if I wanted to buy cheap flooring and he brought out his more economical stuff and tossed it on the ground and his whole attitude was a turn off. I'd say if you are rich and don't mind over spending to feel important with your own personal concierge, go for it but I'm not geared to be treated like that.
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Whitney W.
Date: 2018-05-10 15:05:49
The worst customer service and experience ever. We have done a whole kitchen remodel with them and not one single part of it has gone right - they have not shown up at times they said they would, don't return phone calls, haven't sent enough materials with their install people. They won't even return my phone calls and messages I've left trying to pay my bill! Do NOT use them!! They are not worth the headache. It has been a terrible experience and they have done nothing to make it right - whenever I call I get passed from person to person because no one wants to take responsibility for their mistakes. Trust me, you will be disappointed if you take your business here.
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Lori B.
Date: 2014-02-03 13:57:11
During my remodel I ordered shower tile and pebble flooring for my contractor to pick up from Discount (whom he did not recommend) but I choose to use them being I have had great experiences with Gold Stone. I was quoted a max price before ordering with expediting the shipping. The tile was not delivered on time and the price was over $200 more than my quote! I have made several attempts to find out where the price difference came in and the sales associate will not return calls when I do speak to her she says they are so busy and promises to call me back for over a month now. I will never use discount floor again!
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mary h.
Date: 2012-12-01 04:23:08
Flooring was order & installed. There was miscommunication with the salesperson and when the vinyl plank came in they did not ask my husband or I if we were satisfied with the work performed-as the owner had said they would do. I had to call them back out and install extra foot molding which was JUST 3/4" round stained for $172!!! After the miscommunication with the salesperson I agreed to have the floating floor finished not knowing they would just come out and out 3/4" round down. They did not disclose this. Very unprofessional and communication is non-existent with this company. Seriously $172 for less than 3ft of 3/4" round- floor molding!
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5506 Franklin Ave, Waco, TX 76710