Depot Granite Marble & Tile
since 2001
Examples of works performed by Depot Granite Marble & Tile
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About Depot Granite Marble & Tile
total score
Exact value: 22.319076 out of 100.
Kitchen countertops from chipboard are not durable. They serve for several years and lose their physical properties. Stone tabletops stand as an excellent alternative. Stones are resistant to moisture, heat, and shocks, which makes the material perfect for vanity and kitchen furniture fabrication. Moreover, unique patterns of stone slabs will be real masterpieces that decorate any premises. Order custom granite countertops in Depot Granite Marble & Tile. The company has a full-fledged production facility and processes slabs in accordance with tech requirements to preserve countertop serviceability.
Customer Feedback Score
reviews: 291
YELP
reviews: 41
reviews: 24
CoCo
reviews: n/a
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Contact Depot Granite Marble & Tile for a Free Estimate
2200 22nd St N, St. Petersburg, FL 33713
Additional benefits of Depot Granite Marble & Tile
Onsite services
Accepts Credit Cards
On-site services
Countertop Installation
Cabinetry
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Reviews about Depot Granite Marble & Tile
All (62)
Google (16)
Facebook (4)
Yelp (42)
Briana Malagreca
Date: 2019-10-04 14:25:26
HIGHLY RECOMMEND!! Great all around!! I would give Maria, Antonio, and Julio 10 starts if I could. I broke my granite counter yesterday into 2 pieces and they had it fixed by 10 am the next day. IT LOOKS BRAND NEW!! I never had to leave my home -- Maria took my call in the office and while on the phone with her I sent her some pictures of my broken counter. Without hesitation, she said they can fix it and knew exactly who to call for the job. She sent my pics over to Antonio and he called me to quote my price and walk me through the repair. They have a busy schedule but they were able to fit me in first thing the NEXT MORNING. Antonio and Julio showed up at my house at 9 am and were done by 10 am. SEE PICTURES TO SEE THE JOB. I am so grateful for Depot Granite Marble & Tile for helping me with this. I called a lot of places yesterday and these guys were the most understanding and honest out of them all. I had some companies try to sell me an entire new kitchen, some say they were not sure it could be done, but these guys said, "It's no problem, we will get it done and get it done good!" HIGHLY RECOMMEND!!
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Barbara Mcerlean
Date: 2023-10-31 18:18:26
Beautiful job. Installers were very polite, clean and on time( actually they installed it a whole day early ).😊😊😊 highly recommend
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Danielle L Dougherty
Date: 2024-12-17 20:19:11
Absolutely beautiful product!! Armando and Antonio did a wonderful job with installation, they were very professional and patient with my questions. Thank you!!!
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Katie Hoffman
Date: 2023-10-06 00:35:55
Here's what you need to know about Depot Granite: 1.) Someone will walk you out to their property to show you their awesome selection. They advise you to take pictures of the ones you like and then you are left on your own to peruse. This is great for people who don't want to feel pressured by a salesperson walking around with you. We visited 4 or 5 more times to make a decision. Each time we freely walked around without being bothered. 2.) Limit your time with the front office staff. Believe the other reviews when they mention how rude they are. We may have had a different experience if we dealt with Javier or Kathy, but unfortunately all of our dealings were with Debbie. She needs to improve her customer service skills. She said everything with an attitude, like we were inconveniencing her. She expected us to know industry terms and treated us like we were dumb instead of explaining it to us. If I knew then what I know now, I would've saved all my questions for Antonio. 3.) Antonio and Mandy are fantastic. The 5 stars go to them. They were the ones who took measurements and installed. Antonio was very professional and thorough. He walked through everything slowly and answered all my questions. I admittedly made a mistake and changed my mind about the sink preference. He allowed us to make that change with no problems at all. He was also very responsive and always picked up when I called. My countertops look great and it's all thanks to Antonio and Mandy. 4.) Lastly, they have a fast turn around time. We put down a deposit on Wednesday, they came out to measure Friday, and they installed Thursday.
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Nick Wright
Date: 2024-08-06 17:49:32
The selection at this location is unreal! No exaggeration, there must be a hundred yards of all sorts of stone/granite/marble. The main guy, Javier, was very helpful in organizing pricing and the estimate was the same start to finish. I purchased the marble countertops and another company is doing the tile backsplash. The installers knew what they were doing 100%. Raphael was the name of one of the guys. They were strong as hell, kept the area clean, and had terrific craftsmanship and manners the entire time. They were so fast too! If you want new countertops from a local company with unbeatable prices, unbeatable selection, and genuine skills to do the work; give them a call without a single hesitation. Thanks!!!
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Raven Sunkiller
Date: 2021-08-10 20:04:07
We went to Granite Depot because it was close to our house and we had driven by it 1000 times. The reviews seemed positive and the place we tried in Tampa wasn’t overly helpful. We met Alejandro who gave us a tour of their extend granite and quartz options. I specifically wanted quartz and I wanted a primarily solid color. He was able to give me the dark and light samples so I could mull it over at home. I decided on the white quartz and we paid the 1/2 down - when they came out and measured there was a communication issue which lead to the countertop for the sink to be cut down the middle which looked terrible in my opinion. I feel bad about asking for a recut, but they were accommodating. They brought the recut piece today (as one piece instead of two) and I absolutely LOVE it! It’s exactly what I envisioned for the kitchen. Granite Depot made my kitchen countertop dream come true.
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Leona Kronstadt
Date: 2023-08-09 19:06:21
Antonio and Armando are true professionals. They were very focused on perfection when installing the granite in my kitchen. Took their time and did the job right. Even cleaned up after themselves when the job was finished. Depot granite is very competitive on price as well. I’m a happy customer
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Jeff Nitz
Date: 2024-08-26 19:58:03
Just had our kitchen and master bath installed with new granite counter tops. They look amazing! We worked with Mily and she was great and super helpful.. Their granite selection is unbelievable. Antonio and his crew did the install and they were very meticulous and courteous. We were super happy with their attention to detail on the install. Thanks again!
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John Mosko
Date: 2024-11-13 16:32:05
like many others, I wish I had read the reviews for this business before I dealt with them. My first initial impression was good, nice big selection, pricing I thought was sort of fair. as far as the sales folks and trying to get a hold of anybody was nearly impossible and when you do, it is not a professional conversation. There was one lady that I spoke with that was very pleasant, and the install team were good. I think there is a lot of opportunity for training at this company for scheduling better and communication skills. They did however on the first delivery, not show up or communicate, then the next day, when they arrived, one of the pieces were broken, then they had to scab two pieces together, making it look awful and not one solid piece did very little to accommodate any kind of discount and then they charge your card on file without any approval, so beware. The only reason why I’m letting this place get away with it is because the actual work that went involved was good but dealing with these folks are terrible. if there is a next time, I will be dealing with a different company. I also noticed that on all of the negative feedback, they don’t know what to do or say because they don’t respond to anything, you can’t only respond to reviews that are praising you take the one star reviews as opportunities to grow and get better!
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Cynthia Wingard
Date: 2024-12-17 14:27:08
I was very impressed with the quality, workmanship and especially the installation. Antonio and Armando did an exceptional job installing my countertop. They were very efficient, courteous and cleaned up when they were finished. Kudos to them and Depot Granite.
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Jessica Rae
Date: 2024-12-19 15:31:27
Antonio and Armando did a fantastic job installing my new beautiful countertops!! They were on time, efficient, and meticulous. I highly recommend Depot Granite for your next project!
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Chad Schafer
Date: 2025-01-05 20:03:34
Recently had my granite installed from depot granite. Installation, product and service was great. Price was extremely fair as well. Sometimes the company is hard to reach via telephone but are very responsive once you reach them or visit in person
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Christina Yim
Date: 2024-01-22 17:51:32
I purchased two bathroom vanities without the tops from RH. I knew I needed two different color/styles of countertops to match the bathrooms they would be installed in. I did not want to purchase two half slabs, as that would have been more material than I needed. I liked the selection at Depot Granite and that I could buy the countertops by the sq.ft. I did have to buy 10 sq.ft of quartz as that is the minimum required for them to take the job. I only needed 8 sq.ft of quartz between the two vanities but moved forward anyways. Unfortunately, it took 3 visits for one vanity to be completed correctly and 4 visits for the other to be correct. I ordered the materials December 13th and install was completed January 19th. Each time I had to sit around and wait, as typically they wouldn't be able to tell me a time frame for the installs. I routinely had to call to find out what day someone would be coming. I would say Communication was very lacking during this process. They damaged one of my vanities (the damage is not visible once installed against the wall and countertop installed, but I paid over $1100.00 for this vanity from Restoration Hardware). The installer tried to cover up the damage and they never alerted to me that the damage had occurred. He drilled the faucet holes while the countertop was sitting on top of the vanity. A manager was supposed to come out and see the damage, no one ever came. I sat at my house the one day they were supposed to come from 1030-230 and no one ever called despite calling myself that day. I also never received an apology regarding the damage they caused to my property (only did someone apologize begrudgingly once I mentioned it when they called to take my final payment). I paid for 10 sq.ft of Quartz, only needed 8, and they damaged my property. I have three bathrooms to complete and a kitchen and will need to find another company.
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hannah knighton
Date: 2024-12-06 15:18:17
DON’T BE FOOLED! First impressions are good .. not extremely helpful when you visit in person but have a great selection and the store front itself is nice. But the communication is absolutely horrible and downright unprofessional. Dozens and dozens of messages and calls never returned. Workers just showed up for measures and install. The product is fine but the customer experience is so terrible, if you’re spending a couple grand on counter or tile, I’d recommend you go with a company that will stay in touch and return calls.
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Mascaret LLC, manager
Date: 2023-12-04 16:35:31
Always a good outcome with Depot Granite Marble & Tile!! Professional and pleasant at every step of the process, plus price competitive. Can’t be beat.
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KB Beaumaaks
Date: 2019-08-23 17:08:02
Our third experience with Depot Granite and Maria Wood was outstanding. Everything from price, to design, install, and customer service. We cannot speak highly enough about Maria. She knows her granite and takes our idea and matches it with a perfect slab recommendation. Thank you Maria:) A & K Berggrein.
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Michael Maddex
Horrible staff.. I have not come across a more ignorant sales staff in my life. How does this place stay in business??? I wanted to support the independent. I knew exactly what I wanted all I wanted to do was place the order. After my VERY disappointing experience I went across the street to home depot and in 20 MINUTES I ordered a $6700 counter top How does this place stay in business??? Be sure to give your rude sales girls a bonus
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Karen Kindler
Kudos to Lali (our sales rep), Xavier (measuring guy), and Tonio and Alex (our installers) for outstanding work! To quote Tonio, all was 'perfect!' The guys fine-tuned the fit of our counters and waterfall effect to adjust for our less than perfect cabinet leveling effort and our 'not quite there' preparation for Xavier's laser measuring. It took some tweaking, shims, and cutting, but, yes, Tonio, it came out perfect. Thank you. Another special thanks to Lali and the workshop guys for noticing some stone coloration issues before bringing out the material, giving us the option of picking a new stone or accepting a discount. We might not have noticed the issue right away and been annoyed down the road. As is, we happily accepted the discount and will place a bowl or two strategically while spending the extra $$ on the rest of the remodeling laundry list. This is the 2nd time we used Depot Granite for home remodeling (we sold the 1st one for a nice profit). Very satisfied! Thanks again, guys (and gal)!
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Jose Bosch
Excelente trabajo, professional y en tiempo
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Dean Pedalino
Just had an installation they didn’t awesome job Antonio and Enbby were awesome they were professional quick and clean very happy with the result
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Debbie B.
Date: 2025-01-09 00:54:46
My house flooded in the hurricanes and I needed new kitchen and bathroom granite and cabinets. It was great to be able to choose cabinets along with our granite. Os was super helpful in picking Royal Pro cabinets, doing the measurements and installing the cabinets. He really knows his business and is such a pleasant person to deal with. Javier took care of us with the granite and he is also very professional. I highly recommend Depot Granite for granite and cabinets.
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Deb W.
Date: 2024-02-22 23:22:52
i shopped with osvaldo guiding me for my kitchen counter top. we found the perfect one. It all went so smooth. The installers were Rafael and BRIAN did a great job. Start to finish in two weeks. I picked one out. Had it measured and installed. I highly recommend depot granite.
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Lisa W.
Date: 2023-04-12 16:52:50
Came here expecting to not be satisfied, looking for a very specific colored stone. My salesperson was Javier and he was extremely helpful and patient. I admit I am a difficult customer. When they came to install my counter top they installed the wrong one, but Javier figured out what had happened and they installed the correct one the next day and it is beautiful. I had very specific requests and he provided exactly what I asked for. I couldn't be happier and I will use Depot Granite again many times in the future.
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Helen P.
Date: 2022-06-17 22:26:59
We recently replaced our sink and counter tops. We chose Depot Granite because of their extensive and beautiful selection of quartz. The price was right and the service was excellent. Lali was professional and helpful to work with. The team who measure and install did a great job. we are very happy with the finished product in our kitchen. I highly recommend them.
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Nancy N.
Date: 2020-11-06 01:13:14
Several neighbors recommended Depot Granite and I am so glad I took their advice! I had fun searching through the huge selection of beautiful slabs, and found exactly what I wanted. Alex was a pleasure to work with, so knowledgeable and thorough walking me through the process. He had the template made quickly once the cabinets were set, and scheduled installation in a week as promised. Julio and Antonio arrived on time, cut the faucet holes and installed the sinks quickly and left the area clean. This was an excellent experience and I highly recommend Depot Granite.
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Mickael R.
Date: 2020-02-05 14:19:40
Good advice and great work. Thank you Maria and her great team. I recommend these great professionals
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Roberta S.
Date: 2019-02-15 01:11:46
I can't say enough good things about Depot Granite! I selected a marble to install in my kitchen. I needed about four slabs for the job. Maria was so patient as I had them pull out each and everyone of them to look at. I think we looked at 9 different slabs which probably took close to an hour. She stayed with me the whole time. They then laid it all out and showed me where the seams would be. On install day Antonio, Rafael and Lazaro came early and stayed until 8:00pm getting the job done. They constantly checked in with us to make sure we were happy with the work. I really have to say that they provided the best service! This is the second time I have had them do work for me and it won't be the last. Above & beyond!
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Carrie J.
Date: 2018-04-04 18:50:02
Antonio and Luis came and installed my quartz countertops today. I am very happy with the results. They were very friendly and professional. I am so happy with everything today. I love that they agree that single sinks are the only way to go!!! Double sinks are so out of style. Thanks so much Granite Depot. Thanks to Maria, Pedro, Debbie and the entire family. I also want to mention that they have a beautiful granite yard. Make sure you go to the right and walk behind the building or you could miss it. They have granite near the road but also on the other side of the building. I nearly missed it until Maria pointed it out on my first visit.
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Ashley L.
Date: 2018-03-31 20:20:38
They did an amazing job! The staff was very friendly and I was amazed how quick the process was after I picked the stone. Debbie was very sweet and helpful as well. She's the one who we work with to pick the stone.
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Stephanie D.
Date: 2017-12-07 10:41:40
Maria was nice and always helpful. I was able to change my mind last minute before the cut the granite.
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Brady M.
Date: 2017-10-25 01:19:36
Updated Review: 6 stars! I am very impressed with not only the quality and speed of granite depot but most of all the service! From the day we picked our stones it took only 4 days for them to template it, cut it and install keeping us involved every step of the way. Big thanks to Luis, Elvis, Antonio and Lali!! I would ABSOLUTELY recommend Granite Depot! We ordered our granite from them - met with Luis - was nervous because of some of the reviews but so far they have been great! Luis was great working with us on picking the right style... educating us on the differences and helping us make the right choice for our kitchen. We don't have it installed yet but so far they have been great. I would recommend them. One big plus is that we picked our granite on Tuesday and it will be installed on Saturday... awesome so far!!
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Anne A.
Date: 2017-10-24 19:52:05
I'm new to the area, so when I decided to remodel I was at a loss on where to go for granite. Luckily, both my contractor and a friend recommended that I go to Depot Granite. I'm so happy that I did, I ordered all the kitchen countertops for my kitchen, as well as the vanity tops for my bathrooms. I was very impressed with the service I received from Maria Wood at Depot Granite. She is extremely knowledgeable and professional. She was very patient and explained the whole process from beginning to end. Their prices are very competitive and my countertops are beautiful. I wholeheartedly recommend that you ask for Maria, she made the extremely intimidating experience of picking out granite easier then I ever expected.
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Jd S.
Date: 2016-05-09 13:12:14
We went into Depot Granite as a referral from a friend who is an interior decorator who uses them exclusively. We did not have a clue about Granite until we met Luis. He educated us about Granite and was very patient with us,spending hours until we found the perfect piece. We could not be happier with our purchase and will recommend Depot Granite to anybody who is in the market for Granite.
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Judith R.
Date: 2015-08-16 00:25:39
We knew absolutely nothing about granite and contacted another company referred to us by a friend. They told us it would be 4-6 weeks before they could install. The professional we are working with in remodeling our home suggested another company who we contacted and waited as they never called us back. He then told us to go to Depot Granite and the rest is history. Upon entering we were impressed with all the granite we saw outside and the beautiful displays inside which help to make your decision easy. Louis greeted us and quickly gathered the information he needed. He led us outside to tour the granite and sent us home with a sample. We returned a few days later and were blown away to hear they could template within a week and install the following week. We are so thrilled with the outcome and everything promised was delivered. Maria took charge of our order and sensed we knew nothing about buying granite. She took the template outside and laid it on the granite we chose suggesting various cuts and explaining what the stones were in the granite. The installers did not speak English very well but they knew exactly what they were doing and were exceedingly courteous. They were accompanied by Antonio who was in charge of the install and spoke perfect English explaining all directions in detail. We are so happy we found Depot Granite and would recommend them highly. This family run business treats you like family and they obviously care about delivering their best to their customers. Why wait when you can get first class service at a wonderful price? M/M Frank Romano St. Pete Beach, FL
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Ferdinand M.
Date: 2015-07-05 03:10:50
I was referred to Depot Granite by a friend of mine. He is a smart guy who knows value when he sees it. Value isn't always the lowest price -- value is the best job for the price paid. There are plenty of horror stories out there about people who got a great price, but a shoddy job on granite countertops -- That isn't value. With Depot Granite, you will get value and you won't be disappointed. This is a family-run organization with family values. Walk in and Maria or Debbie behind the counter will greet you with a bright smile and a warm welcome. Shortly thereafter you will have a consultant assigned to you. It might be the sage Louis who has been in the business for 40+ years, or energetic Hector who has obviously grown up in this business -- or it may be someone else. Regardless of who helps you, know that you are in good hands. They will walk the expansive yard of countertops with you and answer your questions along the way. These consultants do not work on commission, so rest assured they won't encourage you to pick more expensive granite over another - quite to the contrary, they want to assist you in finding what you need. After you select your countertop, you will be scheduled for "template" and "install." During template, a detailed measurement will be taken, and cardboard forms will be cut for your counter. The gentlemen who came to template our kitchen was very courteous and professional with my wife - I believe his name was Javier. Prior to installation day, I was contacted by Antonio who informed me he would be the installer. He showed up with his assistant on the assigned day. Through every step of the installation process, he discussed potential issues and consulted with me and my wife. I was very impressed. Our wet bar has a mirror. Prior to removal of the previous countertop and backsplash, he advised me that the mirror may crack (it was butted up against the backsplash). But with hands like a surgeon, Antonio and his assistant carefully removed the backsplash. There were a couple of other issues in removal with my home built in 1985. But Antonio was careful to consult with me and treat my home with the same respect like it was his own. For that, I am very grateful. They did a great job with the entire installation. My wife and I love our countertops for our kitchen and wet bar from Depot Granite. Our experience with this family-run business has been outstanding. They carry a high rating here because they not only deserve it - they have EARNED it. They will provide you with great value for your money. Their service is above-and-beyond, and I am happy to recommend them to you. Happy Exploring, Ferdinand Magellan
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Ustr N.
Date: 2014-09-07 21:56:23
I just had my kitchen and two bathroom counter tops re-done with Depot Granite. Excellent customer service from the time of designing, to installation and follow up. You can tell this is a business run by owners who care. he staff was there to answer any questions I had. The pricing was very competitive. I think I did well with getting high quality product, and hassle free installation at a good price. I did quite a bit of research before I arrived at Depot Granite. I can tell you, you're getting a lot for your money with them! Special thanks to Hector and Alex.
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Susan M.
Date: 2016-06-22 13:08:25
I had a terrible opinion of Depot Granite because after selecting granite, placing a deposit, and having a template made, they told me that my granite had been sold. The manager, Millie, called me today to work things out. She was unaware of all the things the salespeople had NOT offered to do for me with this terrible mixup. Bottom line is that they will take delivery of a slab of granite that I had selected from another vendor and have my countertops ready for installation within 3 days, all for the same price as my original selection (the salespeople had told me that to use the new piece, it would be $15 more per square foot--a big chunk of change). Bottom line is that I appreciate the integrity of the company's management and their willingness to make things right.
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Gene P.
Date: 2015-04-16 02:57:22
Good experience overall and our kitchen countertops ended up looking stunning. But be warned to be patient and allow time to select the right granite and make them give you same lot product. Then when they measure make sure you are there when they lay out the design template. Finally it would be helpful if you spoke Cuban Spanish because they will be rude and talk around you. Hold the installers accountable if you don't like something. They will make it right. They were on time and did everything they said they would for us. I would use them again when we do our bathrooms!
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J M.
Date: 2018-10-25 13:06:52
Depot Granite botched the installation by drilling an extra hole around the sink. They suggested we use a "plug" to fill in the hole. (Yea, like I wanted to spend $3000 on new counter tops so I could put a cover over the hole they drilled in error.) My cabinet guy suggested an air switch for the garbage disposal to fill this extra hole. That cost me an extra $250 - so I asked Depot Granite to pay for it and they agreed. Except they never paid for it. They still haven't paid for it. They have not returned phone calls, they did not follow through and I will not use them ever again. I recommend you don't use them either...
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Kris D.
Date: 2014-11-04 16:02:15
The result was very good. The process of getting there was abysmal. We picked out the granite and sinks to replace the countertops in two bathrooms. Depot Granite came out and measured for a template. So far everything was fine. Then the "oh by the ways" started. The salesman called and said that they needed another 7 square feet of granite with the associated price adjustment. I had given him the length and depth of the countertops at the time of the order. He had done the multiplication to determine the square feet. But, math is math. I authorized the adjustment. Next I got a call from the woman who was about to cut the granite asking what we were doing about the sinks. I told her we ordered the sinks when we ordered the granite. Next I got a call from the salesmen asking what were doing about sinks. I told him the same thing. Then, "oh yeah, I see the note on the order. Two white and one bisque right?" No, I said, two bisque and one white. Now I'm nervous. The installation team showed up and said they had a problem. The sinks were supposed to be detached from the plumbing before they came. First I heard of it. Next, the installation tema informed me of another problem. The vanities needed to be removed from the wall at a cost of another 100.00 each. At that point I called Depot Granite and asked to speak with the President. The person who answered the phone was insistent on running interference for him. All I go in return were excuses as to why everything was my fault. The President is so concerned that I haven't heard from him. The installation crew got a good job on the finished installation, but left a mess. Throw rugs left in a heap. A nice dusting of sawdust in the drawers. Garbage and empty boxes just left. They were skilled at the installation, just not professional. The job was ultimately fine, but it has to be easier somewhere else.
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Laura M.
Date: 2024-10-05 18:13:26
I have redone 2 kitchens in the last 10 years and were planning to return for another kitchen remodel. Customer service has never been the hallmark of this company, but this time it was even worse. The saleswoman was indifferent and was more interested in playing on her cell. I took my business elsewhere.
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Katy P.
Date: 2024-01-23 21:44:47
I purchased cabinets and granite from Depot Granite for a kitchen remodel. One the cabinets they sold me had a warped frame and would not install without very noticeable gaps between it and the adjacent cabinets, but they refused to do anything about it. Additionally, I put down a sizable deposit on the granite (very unique slabs - not interchangeable) and was assured that they had 3 slabs, as this is a large project. When the time came to fabricate and install the granite, they "discovered" that they either "lost", "misplaced" or sold one of the slabs so they did not have enough and could not provide my granite. They were not helpful in the least in resolving the issues. While they probably do not care one little bit that their service is horrible, their product was defective and they failed to deliver the granite I paid a deposit on, any one thinking of doing business with them should care. I would not use Depot Granite again and would steer anyone else away from them. There are plenty of other granite suppliers and fabricators out there who provide satisfactory service.
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Christina Y.
Date: 2024-01-23 15:55:40
I purchased tow bathroom vanities without tops from RH. I knew I needed two different colors/styles of countertops to match the bathrooms they would be installed in. I did not want to purchase two half slabs, as that would have been more material that I needed. I liked the selection at Depot Granite and that I could buy the countertops by the sq.ft. I did have to buy 10sq.ft of quartz as that is the minimum required for them to take the job. I only needed 8 sq.ft of quartz between the two vanities but moved forward anyways. Unfortunately, it took 3 visits for one vanity to be completed correctly and 4 visits for the other one to be correct. I ordered the materials on December 13th and install was completed January 19th. Each time I had to sit around and wait, as typically they wouldn't be able to tell me a time frame for the installs. I routinely had to call to find out what day someone would be coming. I would say communication was very lacking during this process. They damaged one of my vanities (the damage is not visible once installed against the wall and the countertop is installed, but I paid over $1100.00 for this vanity from Restoration Hardware). The installer tried to cover up the damage and they never alerted me that the damage had occurred. He drilled the faucet holes while the countertop was sitting on top of the vanity. A manager was supposed to come out between 1030-230 and no one ever called or came and I did call during that time as well. I also never received an apology regarding the damage caused to my property (only one person apologized begrudgingly after I mentioned it when they called to take my final payment). I paid for 10 sq.ft. of matierla, only need 8, and they damaged my property. I have three bathrooms to complete and a kitchen and will need to find another company.
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A A.
Date: 2023-10-22 02:55:20
Everything was fine at first, we picked out a nice slab for a countertop at a good price. When it came time to have the slab cut for the kitchen countertop, that's when the horrors began. Got a call saying that they couldn't find the slab. That should have been the first sign to back out while we could. Had to send them a picture of the slab we chose, and it was a few days before they said they found it. When it came to installation, the workers entered without making it known that they were there until they finished what they were doing and on their way out when we found them. Mistake on our behalf to give them a check before inspecting the work. (They also gave us the wrong bill at first, which, easy mistake, but gee.) Go in to see that the slab they installed was clearly not the slab we chose, and the backsplash was installed upside down. It's almost like they wanted to be in and out before anyone noticed, they were just that quick. They claim that it's the lighting that made it look different, but light doesn't affect the shapes and sizes of the pieces in the granite (along with the thickness of the piece). Overall, it was a very grey piece with multicolored pieces throughout, and the slab installed was a deep rusty red with not much color variation in the pieces. It got to the point where we just didn't want to argue with them anymore. Definitely wouldn't go to them again. This hideous countertop will forever be a part of the house unfortunately. If you want to be certain that you get what you pick, either go somewhere else, or pick up the slab you want and run away with it because they will gaslight you into thinking you chose a piece you clearly did not.
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S. T.
Date: 2023-05-01 16:05:44
Product and Installation was good, Customer Service was horrible. Debbie was the worst - extremely Rude.
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Frank S.
Date: 2022-10-28 22:46:35
Total lack of customer service. Went in today to select a countertop and the lady working there could care less. I guess they do not need the business. Taking ours elsewhere.
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Liz C.
Date: 2022-10-01 18:48:14
Went in today ready to make a countertop purchase. The man was very difficult to understand and was not willing to try answering my questions. He wanted me to put 50% down on material cost without giving his best attempt at answering questions related to handyman work I might need ahead of the installation and potential extra costs. I know that it is impossible to give a final cost without visiting the site, but requiring that large of a deposit with unwillingness to talk about potential extra installation costs is unreasonable. I had pictures to help. To top it off, he kept making slight laugh when I would try explaining things and was condescending.
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Pia O.
Date: 2022-05-17 15:08:36
Pretty lame customer service. You go in and can't get anyone to help you. Fork lifts are flying all over the place and don't see you. Almost got run over by one. Save yourself the hassle and go to Home Depot. Better service and the same prices.
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Tulih F.
Date: 2021-09-28 16:27:39
Cathy provides poor customer service with no smile, and is not able to give quotes in a timely fashion - after 5 days of waiting on her quote we now get unanswered and hung up calls. If you choose this place for your counter tops be prepared for long waits and no courtesy notice for their delays. We are taking our business to a competent establishment which makes us feel welcome!
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Mitzi B.
Date: 2020-10-18 01:10:09
First impression, very friendly, family oriented business. However, they showed up late for the install, and my husband was there since I had to leave for work. When I got home that night, I immediately saw a very noticeable mark on the marble, right under the faucet. I called and sent a picture to the woman answering the phone. She assured me that they would look at and fix it. No calls, no messages, no communication at all. I called repeatedly, left messages and finally went back to the show room. When I stated my case, the young guy at the desk went into the back office to consultant with someone else. The first question was, "Did we install it?" Seriously?? I was very polite and replied, "yes, that's why I'm here". I was assured that the person who checks that sort of thing would be checking within the week. Fast forward years later. The person from another company installing granite in my kitchen used my bathroom and asked if he could fix my marble on the vanity top. He spent less than 30 minutes (NO CHARGE, although I did tip him), and it is not noticeable at all. I would NEVER recommend this company!!!! BTW, I'm from Seminole, FL, not CA as stated on the review!
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Aaron W.
Date: 2020-08-11 19:09:15
well the 3 workers in the show room did not have masks on and didn't greet us at all in the 5min we waited only nice things was the awesome marine tank ..
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Drew B.
Date: 2018-05-01 18:28:19
Coming across the skyway bridge this afternoon and the Depot Granite truck was in the left lane staying beside a box truck and not allowing anyone to pass for several miles. They were also swerving like they were on the phone. If they are going to be inconsiderate drivers they should take the signs off the truck
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Grant B.
Date: 2018-02-16 14:11:06
Shocking - What a lack of customer service. Tried to review drawings over the phone to make sure all cuts were done correct (per her request). Maria would not even let me talk, just said it would be my problem if would be done wrong. Asked her to let me speak and just kept talking over me.
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Jillian L.
Date: 2017-03-14 20:09:50
Worst customer service! Waited more than twenty five minutes for anyone to even acknowledge my existence. They were too busy shopping online.
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Ashley F.
Date: 2017-02-23 13:32:40
If zero stars was an option that's what I'd choose. I showed up twice to look at items for my kitchen remodel. I HAVE NEVER HAD SUCH TERRIBLE CUSTOMER SERVICE! No service at all, actually. I walked around the main showroom for at least ten minutes looking at cabinets and not a single person spoke to me. Not a word. A young lady was steps away from me making copies and after making eye contact I hoped she would say something. But... nothing. Not even "Hello". After no help in the showroom I walked over near the tall desk and waited several more minutes for someone to greet me. They talked amongst themselves and acted as though I wasn't even standing there. So I walked out. I should also mention that before driving in, I called twice (20-30 minutes apart) to find out if Millie was available but got no answer both times and was unable to leave a message requesting a call back because she isn't listed as having a voicemail. My contractor recommended this place but I shouldn't have to work so hard just to get someone to help or share information with me. It should also be mentioned that they don't follow the hours of operation listed on their website. Their phone recording and this website both have different closing times listed.
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Nichole H.
Date: 2017-01-19 03:49:41
Placed an order and was told it would be four weeks after six weeks I called to find out the status of my order to be told that it wasn't even made yet. They then rush the job in less than 24 hours and when I went to pick up the piece it was missing chunks of marble. When I told him that this was unacceptable they stated that it didn't matter because that part was going against the wall. In the endthey patched the marble that was missing, but I ended up paying for a piece that was chipped and damaged. Due to the timing I had no choice but to accept it. Will never go back. Do not recommend.
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Barbara C.
Date: 2016-09-26 17:21:03
I was happy with the con job until they delivered and installed my countertops. The sink cutout was fractured around the whole opening. The seams were also fractured and then filled, but the workmanship looked like a kindergartener did them. Everywhere they cut the stone was fractured like they used a dull cutting bit. The other problem is that the stone was not shiny, except for one spot! I was told that was the nature of the stone but you could see one area that was polished the rest looked etched. The job did increase 500 dollars from the quote to the time of install. I was scheduled for install on Wednesday but no one showed up. When I called they told me I had been rescheduled for Friday. They did send some guys out to fix some of my complaints and made it look better, but it still looks dull except for the one spot. the seams still aren't what they should be. I would not recommend this company to anyone.
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Inga L.
Date: 2016-01-05 03:48:48
Unfortunately, a "Zero" rating is not available because 1 Star is way too high. It is a family-run business that uses a Bait & Switch approach. Their nice Grandpa greets you at the door and tells you everything you want to hear, and then the rest of the family will try to screw you every which way possible for a higher priced job. If you do not know how to measure in square inches on your own, then don't trust them !! They "accidentally" over-estimated (not under-estimated) by hundreds of dollars for the granite. Also, be sure to analyze your receipt closely because they "accidentally" charged for xtra items. The best part was, they took a picture of me standing next to my granite of choice to avoid any mistake and then they actually delivered a different color granite...Their best excuse through out the entire horrible journey was; "We are only human and humans make mistakes". One mistake is acceptable, but constant mistakes (to their advantage) within each department is a total Con Job !! Also for being Granite Specialists, their pricing was no better than Home Depot's pricing. I have no doubt that most of the 5 Star reviews were probably created by family members. Be Cautious!!
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Bob G.
Date: 2015-02-14 16:32:41
They promise a lot but deliver junk, spent 1 hour on the layout of the slab for cutting and they didn't cut it anywhere near to what we laid out. There answer was its close. Terrible place when they lie to you
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Chun C.
Date: 2014-10-25 17:11:29
If I could give it a zero star, I would. VERY BAD EXPERIENCE. We have two kitchens need to be done. We dropped in the place a couple days ago since we see the place everytime we go to HomeDepot. Show room visit: upon stepping in to the show room, we were greeted by an older gentleman. He was very nice and helpful and tried to help us out with their process and granite. AND HE mentioned again and again, the owner, Miley was in charge of the cabinets. Miley, was the lady sat behind the counter. Everytime, we tried to see if she could help us, we got a COLD (I mean, very cold, icy) glare. Okay, maybe she was busy, maybe ... Finally, it was our turn (which was not like we have more than 1 person ahead of us), she walked away went into the backroom. And then came out, as cold as all her stones combined. No greetings, no smile (although we have bought in sunshine smiles). We gave our requirments, she did an rough drawing and then set up on a measuring appointment. 9:00 am Saturday. We left all our contact info. On the measuing day: we waited, waited, waited. nobody showed up, nobody called. Around 11:30 am, Miley called, basically "we are delayed. Let's re-schedule". Of course we were not pleased. We asked why they could not just let's know that they were late. Of course, no reasons. Then Miley said "You are not the right fit for our business" or maybe the other way "We are not the right fit for you."!!!! When you run into a bad employee, you can go to the supervisor. What happens when the owner is bad? You ditch the business! By the way, there is another lady sat behind the counter next to Miley as well. Cold as granite too. Also, I think we were cold-treated because both of us are not white. We are not race-card players. We have done businesses in different states. This is the first time! The old gentleman was good.
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Ijl 4.
Date: 2014-09-26 19:16:44
Shame on them! Maria asked me to write a good review before delivery and installation. Unfortunately, this company did not deliver what they promised. I was told they would provide a grate to my sink, as a concession for their failed performance. I have texted twice, emailed once, and left two messages for Maria but no response. This offer was the result of their workmen damaging my cabinets and not saying anything. Fortunately, my contractor observed this and reported to me. I provided pictures but they never acknowledged the action. At this point, I see them as untrustworthy to damage something and not speak up. They also damaged the refrigerator wall but again, did not own up to it. The seam from the cut of the granite was quite noticeable. Another installer provided feedback about how the cut should have been placed in another location, which would not have been so obvious however, I was told the problem of seeing the seam was because of the kind of granite I selected. I have had six home and remodeled all of them; typically gutting kitchens and bathrooms. Depot Granite did a nice job helping me select an appropriate granite for the look I wanted. Their ordering process was efficient and they delivered on time - they have just proven untrustworthy. I suggest following through on your promises - it's just good business.
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Jeremy H.
Date: 2014-05-23 15:06:59
As a general contractor I have never encountered such incompetence . Maybe it was the language barrier. I was lied to went down and spoke with Pedro & Maria at which time Pedro called his installer and told him to meet me at the job after he walked off earlier. I waited on the job for hours no one showed. The next day they blamed it on Maria forgetting I listened to Pedro speak to his installer in front of me. Now Pedro is not answering any of my calls and has totally ignored me. I am a contractor and hire many trades this company is the worst I have ever had the misfortune of meeting. RUN AWAY NOW BEFORE YOU GIVE THEM MONEY!!
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2200 22nd St N, St. Petersburg, FL 33713