

Deluxe Granite
since 2015
Examples of works performed by Deluxe Granite




















About Deluxe Granite
total score
Exact value: 63.118177 out of 100.
Customer Feedback Score
4.8
reviews: 76
4.8
reviews: 30
YELP
4.7
reviews: 30
4.8
reviews: 16
CoCo
n/a
reviews: n/a
Mystery Shopper Report
3.1
Staff friendliness
5
Staff friendliness
We rate the staff friendliness of Deluxe Granite as Excellent. Our mystery shopper research revealed that the staff at Deluxe Granite provided sincere, friendly, and attentive communication, leaving a positive impression of the company. This evaluation confidently places them in the Excellent category. Important: Our rating is based on the personal experience of our mystery shopper with Deluxe Granite’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Deluxe Granite directly to better understand their approach to customer service.
Staff Expertise
5
Staff Expertise
We rate the staff expertise of Deluxe Granite as Excellent. The staff member from Deluxe Granite who spoke with our professional mystery shopper provided the most complete and accurate answers to all questions, demonstrating a thorough understanding of the product or service. According to our mystery shopper, the staff member also showed a readiness to offer helpful recommendations and displayed a high level of professional expertise. This evaluation places them in the Excellent category. Important: This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Deluxe Granite may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
2.3
Company Age
Deluxe Granite is an emerging company, established in 2015. Our research showed that Deluxe Granite began operating in 2015, placing it in the Emerging category. Over the years, the company has gained experience and continues to improve its services, solidifying its position in the market. Important: This information was gathered by our mystery shopper. We recommend contacting Deluxe Granite directly to confirm the company’s age.
Own Office
5
Own Office
We note that Deluxe Granite has a dedicated office. Our research revealed that Deluxe Granite operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability. Important: This information was gathered as part of our mystery shopper research. We recommend contacting Deluxe Granite directly to confirm the latest details.
Own Production
0
Own Production
We were unable to confirm whether Deluxe Granite has its own production facility. Unfortunately, as part of our mystery shopper research, we were unable to confirm whether Deluxe Granite operates its own production facility. This may be due to unanswered calls or messages. Important: The absence of data impacts the company’s position in our ranking. However, Deluxe Granite remains one of the top companies in the U.S., having achieved high scores in other categories. We recommend reaching out to Deluxe Granite directly for more information.
Veterans Discount
5
Veterans Discount
Deluxe Granite offers discounts for veterans. Our research revealed that Deluxe Granite provides special discounts for veterans. This demonstrates the company’s commitment to supporting veterans and its dedication to serving this group of customers. Important: This information was obtained as part of our mystery shopper research. We recommend contacting Deluxe Granite directly to confirm the accuracy of this data.
Production time
1
Production time
We rate the production time of Deluxe Granite as Very Slow. Our research revealed that Deluxe Granite quoted a project completion time of 56 days, which significantly exceeds the market average. This delay may be due to a lack of materials in stock and long delivery times. We recommend confirming all details and timelines with Deluxe Granite before starting a project. Important: Our evaluation is based on information provided by Deluxe Granite during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Deluxe Granite.
Deposit Level
2.6
Deposit Level
We rate the deposit level of Deluxe Granite as Standard. Deluxe Granite requested a deposit of 60%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project. Important: Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Deluxe Granite may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Deluxe Granite.
Quote Time
2.5
Quote Time
We rate the quote preparation speed of Deluxe Granite as Average. According to our mystery shopper evaluation, Deluxe Granite provided a quote within a standard timeframe. This performance places them in the Average category, demonstrating consistency in their workflow. Important: Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with Deluxe Granite.
Affordability
4.5
Affordability
We rate the price level of Deluxe Granite as Low. Our mystery shopper research revealed that Deluxe Granite offers one of the most affordable pricing options in the city. For the requested item made from Calacatta Idilio quartz, the company quoted a price of $93.41 per square foot, while for Carrara Morro quartz, the price was $79.44. These prices fall into the Low category, making Deluxe Granite an excellent choice for budget-conscious customers. The total price for the finished and installed product measuring 83.4 square feet was $7790 for Calacatta Idilio quartz and $6625 for Carrara Morro quartz. Important: Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from Deluxe Granite.
Company services
Kitchen

Bathroom

Outdoors

Commercial

Fireplaces

Sill rail

Contact Deluxe Granite for a Free Estimate

1315 E Benson Hwy, Tucson, AZ 85714
Additional benefits of Deluxe Granite
Wheelchair accessible entrance
Wheelchair accessible parking lot
Accepts Credit Cards
Accepts PayPal
Wheelchair-accessible entrance
Wheelchair-accessible parking lot
Countertop Installation
Granite supplier
Bathroom remodeler
Kitchen remodeler
Reviews about Deluxe Granite
All (38)
Google (9)
Facebook (4)
Yelp (25)

Alli Coker
Date: 2024-01-01 22:33:25
Exceptional customer service! Rene, Sharon, Nick, and the install team are all fantastic. The process with Deluxe Granite from start to finish was seamless. We are so happy with the kitchen and cannot wait to work with them again when it comes time to do the bathrooms.
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Ezra Roati
Date: 2014-10-16 20:03:43
Deluxe Granite has excellent customer service, working with Rene and Nick was a great experience. They answered all of our pesky questions and walked us through the process. In the end, we have a beautiful kitchen and the granite we had installed turned out excellent. The grain match was not perfect, but the time Nick took on creating a digital plan using a laser level proved to be an easy installation for the crew. They even dispatched the crew a second time to fix a few minor blemishes in the stone. Everyone we encountered was super nice, and they work efficiently as a team to get the job done. I highly recommend this company.
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G S
Date: 2024-04-16 22:07:47
Excellent service all around! This is our second time working with Deluxe Granite, and we were as happy as the first time. Sharon was very helpful, kind, and responsive. Nick came to measure everything, and took copious notes on the "quirks" that I wanted addressed. The installation crew was professional and very careful carrying the large pieces up our spiral staircase up to the bathrooms. Everything fits perfectly - sinks, faucets, plumbing, and counters! Our bathrooms have a fresh, bright look to them. We definitely recommend Deluxe Granite for your countertop needs.
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Mike Ortiz
Date: 2020-06-02 23:34:26
Deluxe Granite did a great job helping us with our kitchen granite countertops. The installers, Leif and Martin were very professional, knowledgeable, worked fast and cleaned up after the job. I would highly recommend Deluxe Granite for all your Granite needs.
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Rosa Dorsey
Date: 2019-10-05 13:25:37
I shopped around for granite prices and found Deluxe Granite to fit my budget needs. Rene was exceptional! She understood my need to stay on budget and she offered a fair price. She let me know expectations up front on the entire process and she was always available when I had any questions. Sharon was also very helpful in answering questions. Nick was on task and did a fabulous job at cutting. Leif came to install and they were respectful of my property. They did a beautiful job of taking out the old and putting in the new. There was NO touch up needed. It literally took them one hour from demo to completed installation! I was Amazed! I told Rene from the beginning not only did I chose Deluxe for the price, but also because I read their reviews. They were great. I am happy to now be sharing my experience as a happy customer. I cant say enough good things about them. Thank you Deluxe Granite. I will be remembering this wonderful experience and enjoying my new kitchen for many years to come, due to your professionalism and great customer service!
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Jim Swaney
Date: 2015-10-24 02:05:21
The whole team is awesome! So glad I went with them. From initial conception, to design, measurement, fabrication and installation, they were the best. Had granite kitchen countertops fabricated and installed, The kitchen turned out beautiful! Also had an upper fireplace mantel and lower piece fabricated out of Quartz, great advice from the team and it really makes the room "POP". The installers were very professional, polite and did a great job. Thanks again to the whole team at Deluxe Granite!
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Justin P.
Date: 2017-11-14 01:33:47
Wow! where do I start....We were recommended by a friend to call Deluxe Granite when we decided to redo our laundry room and needed a weird sized countertop due to an angled wall. Rene was soooo helpful, and patient, in choosing the perfect color and stone. She saw the color scheme we picked out for the room and recommended we go with the calcutta quartz. After seeing the sample of it, we knew it was the right choice. I was seriously shocked when we saw how much the countertop was going to cost with the installation. It was way below what I thought it would be for the size of the countertop. The installers came out about a week later....the installation went surprisingly fast and the installers were very professional and nice. I highly recommend these guys and can't wait to get them back for our Kitchen!
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Rick Taylor
Date: 2021-04-13 18:57:03
We cannot say enough great things about Deluxe Granite! From start to finish, the process for our new kitchen granite countertop was outstanding. Sharon provided excellent communication from the original estimate, through the measuring and final installation. Deluxe was able to remove our old granite top and install the new one, all in a few hours...same day service, which was important to us. Measuring was right on, the matching of the patterns in the granite was amazing, and the installers very professional. Our thanks to everyone at Deluxe Granite that made this purchase such a great experience!
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Lance Dyer
Date: 2017-03-01 00:42:22
So glad we found Deluxe Granite. Great service, good prices, and easy to get a hold of. The countertops turned out great. Thanks!
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Michele Jeswald Nowak
We are so happy with our new countertop on our island. from start to finish everything went great. We had a bar height island and they cut it down to counter height for us. Thank you very much!! From our first appointment for the estimate, going to the shop to pick out our slab, our template measure and finally installation everyone was very professional and the communication was great.
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Ray Cochran
Deluxe Granite did such an awesome job! Sharon and Rene at the showroom were great to work with and our installers Leif and Martine made my non perfect kitchen look perfect. Outstanding people, outstanding service outstanding value!
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Bradley Mckee
Amazing company is an understatement. We were expecting this to be a difficult task getting counters remodeled. Nick was an incredible person to deal with and made the process fun and seem easy. The installers were amazing also! We are beyond impressed with how the new counters look and they came out to our house much faster than we had expected. Highly recommend this company if you are in the market for counter tops!
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Belinda M Schuster
We shopped several fabricators and these guys were great. Rene was very helpful and the installers were stellar. I highly recommend these guys and would definitely use them again.
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Vickie L.
Date: 2024-12-12 21:33:39
We had quartz countertops installed by Deluxe Granite. The service was excellent. The value and quality for the material was very fair. They were very accommodating with every request and even offered their handyman's service to do some carpentry work that was needed before the countertop install. I would highly recommend Deluxe Granite.
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John W.
Date: 2023-05-24 15:38:51
The folks at Deluxe Granite are the bomb! i needed a small piece for a retrofit project and other fabricators in the area were unable to assist. These folks got right on it and I had the piece I needed within two business days, polished beautifully and spec'd perfectly! Not only is their customer service first-class (Thank you, Ruby, and the wonderful office representative!) but their selection of granite and quartz is outstanding! If you need something in this arena, be sure to consider Deluxe Granite - you won't regret it!
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Didi L.
Date: 2023-02-21 19:22:55
We ordered granite for our kitchen and we are so happy with our purchase! Great value, expert installation, workmen were very knowledgeable, quick and experts in their field! Renee and Sharon were very helpful and quick to respond to our questions. I highly recommend this company for your granite needs. I will certainly go back to them when I add granite to our bathrooms next year!
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Jen E.
Date: 2022-07-10 20:01:28
After getting quotes from three other fabricators in town, I hired Deluxe Granite last December to install quartz counters in both our master and guest bathrooms. They were reasonably priced and did a nice job fabricating and installing our counters. Rene is an excellent communicator which I really appreciated as a home owner because having bathroom counters installed isn't something I do every day. She helped me select the material, told me what to expect from her crew and managed everything on her end very well. Everything Rene said would happen did including getting it done on time. We love our counters. Don't think you can go wrong with Deluxe Granite.
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Alison P.
Date: 2022-02-25 03:24:47
These people are the best. We had three tops done but our bathroom is just amazing. The new quartz top matches our porcelain white marble look tile makes the bathroom look so much classier. Deluxe Granite took a remnant and not only fabricated the tops but installed them exactly when and how they said they would. All of you at Deluxe Granite who assisted us were very professional. We will be back when it's time to do our kitchen for certain!
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Cary W.
Date: 2021-05-28 05:53:07
Sharon at Deluxe Granite was super. While I was somewhat off put by her initial phone demeanor, she really is great and deserves your attention. My wife and I found she was practical, offered suggestions and gave us opinions when we wanted them. Than you everyone at Deluxe Granite!
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James T.
Date: 2021-05-06 02:05:51
I was opening a bottle of wine and chipped our quartz countertop. Called the company that did the install and they wanted $250 for the repair. Contacted Deluxe Granite through the Yelp app and they responded within a hour. I was able to set up a time and for $100 less than the other company. Leif arrived right on time, even a little early and walked me through the whole process. Within 10 mins he had the chip patched and sanded. He color matched it so well. He was masked the entire time. My wife couldn't even see where the patch was. Great experience. Definitely would recommend.
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Chris R.
Date: 2021-04-30 15:33:59
Rene is amazing. Courteous, expedient, and an expert at what she does. Full service shop that listened and provided options for kitchen island and floating countertops. Excellent pricing! Template/install schedule was reasonable.
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Dina R.
Date: 2020-10-12 05:45:15
Loved the customer service and quality of service. It started with getting a quote on line which saved alot of time. Then we selected a quartz (they work with Arizona Tile for slab selection) but they wanted us to see full slab before making final decision, which is great, just to make sure you see whole slab and look for imperfections. Measurement and installation appointments were on time. Installers were great. They cleaned up and provided tips. Pricing very competitive, if not cheaper than big boxes.
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Marilyn N.
Date: 2020-06-12 17:32:52
My husband and I wanted new countertops for our home. Being new to the Tucson area, we went to many different companies to see what was available and compare pricing. WELL... when Renee from Deluxe Granite came to our home, we were so pleased first with the professionalism she exemplified and her total honesty of what we should order. We went to her office and picked out the granite she had suggested. They came and measured a couple of days later. We were planning to leave for a trip and they were able to fit us in early. The crew that came for the installation were so careful removing the old corian tops and cleaned up everything! I have read all the reviews and wish I too could give 10 stars! This company is the best!!! Thank you so much for making our kitchen, bar area look AWESOME!
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Michael P.
Date: 2019-08-21 21:57:11
Over the last several years, we planned to relocate, and put quite a few improvements/repairs into the old house, and after moving to Tucson, decided to make some upgrades to the kitchen, including replacing the countertops. We've dealt with a lot of contractors - flooring, tile, electrical, handymen, and I have to say our experience with Deluxe Granite was by far the best experience of all these different projects. We are absolutely thrilled with every aspect of our experience! First of all, just the planning and communication aspects were fantastic! Rene was great to work with. So was Sharon, handling the office administration, she was easy to work with too. Rene responded quickly, came out to measure, showed us some options, and communicated clearly about the process, the timeline, etc. We ended up going with granite, although we weren't sure initially if it would be quartz or granite, and we're really glad we went with granite. She showed us a photo of the slab, and that was good enough for us, we chose not to look at it in the showroom, and when it did arrive and got installed, it was completely true to the picture, so we were quite happy with the way it looked. The entire process took very little of our time. I could not believe how quickly both the initial consultation with Rene and measuring the template (thank you, Nick!) took, let alone the actual installation (removal of existing and installation of new countertop). Leif and his assistant (sorry I didn't remember his name) did an excellent job. They showed up on time, got to work, tore down the old countertop, installed the new one, it seemed like in no time we were looking squarely at our beautiful new countertops! Leif was really personable and highly skilled, and communicated clearly about care and maintenance. This company is doing something right. They must have figured out a great business model. Consult, select, measure, take template, order slab, tear down and install. No problem. Well done. We did get other bids before choosing Deluxe Granite and some of them it seemed like it would take weeks or months, or we wouldn't get what we really wanted, or there was some kind of compromise somewhere. Not true for Deluxe Granite. We were happy with selection, material, timing, communication, installation, and cost! We are grateful for Deluxe Granite's work. Couldn't be happier. They even have excellent contacts for tile and handyman work. In fact we are having the tile work start tomorrow for the backsplash, which will look great with the new countertop! This was the best experience with any type of home installation or repair project we've had. I would HIGHLY recommend Deluxe Granite to anyone in the Tucson area.
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Brian J.
Date: 2019-05-02 18:41:18
Just finished using Deluxe Granite with new quartz countertops and granite sink Everything was accomplished from 1000 miles away as I dealt with Rene over my phone from Boise Idaho.I could not be more pleased with the quality of the work and the customer service was exceptional. I highly recommend this company for taking care of you.
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Lawrence F.
Date: 2019-02-03 02:38:38
After buying a home in Tucson, I needed to update my countertops. I read the reviews and decided to go with Deluxe Granite. I still live in San Diego so the logistics were a little challenging. I should say could have been challenging. From Rene to Sharon to Leif the installer I would give 10 stars if I could. They made coordinating the installation flawless. And the granite turned out better than I could have hoped for. I would use only them again and you wont go wrong if you do. Cheers!
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Britta V.
Date: 2018-06-29 00:04:26
Everyone at Deluxe Granite is professional, hard-working and reliable. Ordering process was easy and stress-free. Measurement visit was simple and quick. Install team was fantastic, on time, meticulous and friendly. A DG installer even returned to add an additional counter from remnant slab leftover from my original order. Of the many contractors that I worked with on with my home remodel, Deluxe Granite was the best!
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Akinarei G.
Date: 2018-05-29 21:11:44
I wish I could give more than five stars! We saw the advertisement for Deluxe Granite in a consumer magazine that advertises for local businesses. So we called them, got a quote, picked out a slab, had the counters measured so the slab could be cut for the kitchen and the upstairs bathroooms. And let me tell you all, these guys were awesome! Our installation appointment was supposed to be at nine o'clock and they were at our house before the appointed time. They were very professional, got started right away on removing the ugly formica and put the granite on; they cleaned it, sealed it, replaced the sinks for the plumber tomorrow; and didn't mind the dog who was incurable curious. They were fast, too. We'd planned for it to take all day long, and instead, it took them five hours including the two upstairs bathrooms. Five plus stars!!! They were awesome!!
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Justin P.
Date: 2017-11-14 01:25:24
Wow! where do I start....We were recommended by a friend to call Deluxe Granite when we decided to redo our laundry room and needed a weird sized countertop due to an angled wall. Rene was soooo helpful, and patient, in choosing the perfect color and stone. She saw the color scheme we picked out for the room and recommended we go with the calcutta quartz. After seeing the sample of it, we knew it was the right choice. I was seriously shocked when we saw how much the countertop was going to cost with the installation. It was way below what I thought it would be for the size of the countertop. The installers came out about a week later....the installation went surprisingly fast and the installers were very professional and nice. I highly recommend these guys and can't wait to get them back for our Kitchen!
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Susie G.
Date: 2017-11-07 22:53:20
Spoke to Sharon today with an unusual issue about my existing granite counter tops, and she went out of her way to be helpful. She even referred me to another company which offers a different service because my issue may be better solved by them. Thank you! I will happily do business with you.
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C B.
Date: 2017-06-26 14:36:41
Our entire experience with Deluxe Granite has been tops! Lots and lots of slabs to choose from. The process is simple, pricing is very, very fair and the installation happened as promised. Every DG staffer we encountered has been unfailingly pleasant and professional. Best of all, we love our new kitchen!
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Nicola B.
Date: 2016-09-09 19:26:12
I found Deluxe Granite on Yelp. I had used a different company in town in the past and had a rough experience, needed someone fresh to do countertops in a new guesthouse. My experience was exactly as described by others. I walked into their facility and was immediately addressed by Sharon, who is very friendly, helpful, patient and informative. They have a nice showroom where you can look at all the products. She laid out different price quotes for me and had the crew there to measure within a few days. There was excellent communication along the way. My quartz countertop is exactly as I imagined. And, they accommodated a very tight schedule on my part. Would recommend them a hundred times over!
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M Y.
Date: 2016-04-20 23:06:02
Deluxe Granite was first suggested to us by a potential contractor. We were intimidated by the name "Deluxe Granite" that sounded "expensive". We spent more than a month shopping around, and ended up no less confused than when we started. Some stores price granite on a fixed scale by grades. Others refuse to price the granite unless we identify "the one" or at least narrow it down to one or two. Some only price the granite for fabricator. That didn't work for us, as we were neither fixed budget shoppers, nor those willing to buy their dream stone regardless of price. We weren't sure what we like, and even less sure about which could be in the running. We were also shopping for fabricator, so pricing via fabricator isn't helpful. The couple fabricators we talked to, wanted us to identify our granite first before pricing it. We can see how that works for them, but it's just not our style. Then we decided to pay Deluxe Granite a visit. The moment we walked in, we noted the tasteful selection of the granite they stock. They don't have an overwhelming selection but they stock the cool ones. Within minutes of browsing, Nick came marching out to greet us, which was an unexpected and pleasant change from needing to hunt down someone for assistance at the other stores. We were at the confused shopping stage. Nonetheless, Nick was courteous to supply us any information/pricing about any slabs we asked, right off the bat. He said they could also bring in any kind of granite from various suppliers if they don't stock what we are looking for. And this is the coolest part: for the slabs they stock, they would sell them by the half slab. That makes a huge difference to us, because our little kitchen is tricky to fit into a single slab, but buying two slabs to get the wriggling space for templating is too wasteful and expensive. Also for the record, the prices he quoted for the slabs we asked, are very competitive. They are very open in their pricing, giving us a very good idea of costs for labor and material. We visited Deluxe Granite two more times before finalizing our order (but that's our own indecisiveness). The second time, we were greeted by Rene, who is equally courteous, if not more. She gave us a detailed quote on paper right then. The third visit, we put in the order with Nick. After that things went pretty fast, although there were a few hiccups. Nick had to reschedule the templating because the network his templating system uses, was down. But he made it up the very next day. One of their selling point is the technology they have that allows them to photograph the exact slab and give customers the visualization of their countertop with different placement of template, before actually cutting the stone. It's our luck that the system wasn't working and they could not photograph our slabs. But Rene did give us a digital view using picture of a similar slab just so that we can get an idea, and we also talked to her in person in front of the actual slab and ended up with a pretty good idea how things will look. We didn't feel that we miss much since we wouldn't get that with other fabricators anyway, although it would have been cool to see the digital visualization of our actual/eventual countertop before it's cut :) We ended up replacing our vanity tops too because of the extra material available from the 1.5 slabs we have to purchase for the kitchen. Our old vanity top was tiled. The tops were removed by our contractors after Nick finished templating. Our contractor went ahead to repair the wall after removal. Unfortunately, the extra mudding from the wall repair interfered with installation for one of the vanity top that is wedged between two walls. The installers dealt with the situation as graciously as they can, given the frustrating situation. There is another thing, when we were concerned about using the 3cm granite for the vanity backsplash, Nick suggested thinning out the pieces to 2cm. At installation, the installer told us the type of granite we picked could not be thinned, the material just flaked off. Nonetheless, they cut the pieces for the backsplash anyway for us to decide if we want them and adjusted the invoice accordingly. After the installation, we noticed the countertop on our island is not symmetric. Being busy with a ton other things, and assuming the installers must know what they were doing, it took us a month before we finally email Nick and Rene about it. Turned out there is a misunderstanding between templating and installation. The email exchanges occurred over a weekend, and the following Monday morning, we visited the store. We were greeted by Sharon, who is also very nice. Rene was arriving right when we were leaving the store. It must have taken us less than 10 minutes to get to work from there. Almost the moment we got into work, Rene called. She was sending the installer back out the very same day to re-center the island top. Talking about customer service!
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Nancy R.
Date: 2016-03-07 20:37:17
Had a wonderful experience with Deluxe Granite. Renee and Nick were great to work with and would highly recommend them for any project. LOVE my new granite and the fact that they are a fully turnkey operation. Great follow up!
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Jay S.
Date: 2014-08-01 20:11:14
Thanks to Nick and Renee for great job and product. You did a great job and the price was great as well. We love our new counter top. I would recommend your services to anyone. Thanks again, J n C
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Melissa E.
Date: 2014-06-30 23:32:56
We have had really bad luck in the home remodeling/ construction industry, but things start to change with the right people, Deluxe Granite being one of them! You can most definitely expect exceptional service from Nick who worked with us extensively from beginning to the end of our project, as well as his wife Rene and anyone who was a part of coming to our house, everyone gave us outstanding customer service, they always kept us in the know on every aspect which is extremely important with home projects and they were prompt and got the job done quickly. Not only were we taken care of customer service wise, the outcome and product were of high quality but very affordable as well. I definitely recommend them and will recommend them to anyone that is looking to have countertops done, just make sure you do your research on the materials you want and always ask questions, they will be sure to accommodate. Thanks to them for illustrating that there are people who really do care what our house looks like in the end, even though they may not be the ones seeing and living with it everyday. Oh and they also send a thank you note in the mail which is a plus :)
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Mike M.
Date: 2019-02-27 19:35:30
Set an appointment with a salesman from this company to come to our house in Saddlebrooke and measure for new granite countertops; the time came and went and no one ever showed up or called.
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Cindy T.
Date: 2018-10-23 00:29:56
Deluxe granite was one of the places we were referred to by our contractor to pick out granite for our bathrooms. We picked out a slab and I said to the girl that worked there that it would be nice to be able to see the whole slab and she said yeah it would, but it all looks the same. She said it's fine though, there's nothing wrong with it. So we didn't get to see the slab and I believed her. I learned a big lesson! They cut the first slab for one bathroom and came to install it and it had a round black mark in the middle of the granite that wasn't supposed to be there. It was an off-white granite with a few beige lines in it. I told the contractor that it was not acceptable so he called Deluxe Granite and talked to the owner. The owner told him that it was too bad because we picked that granite out and we were stuck with it. I couldn't believe it. I told our contractor that yes we picked it out but we were not allowed to see the whole slab, just the corners of it. The owner wanted to know who it was that told us that we couldn't see it. He then said he would buy a kit and have someone come out and try to fix it but he did not guarantee that it would look good and still refused to replace it. It was very upsetting to have to deal with this owner. We then noticed that there was a chip and a crack in the granite after the install. We called the contractor back and they had to come out and take the whole slab with my brand new sinks still attached. They could not get the black mark out so finally decided to call and have us pick out another slab. I wished they would've been nice about it the first time around but it put such a sour taste in our mouths that we decided to go with a different company for our granite slabs in our kitchen. We were not going to put up with that again. When we looked at the old piece of granite after they tried to get the black out with our sinks still attached, they didn't even cover the sink. They were filthy dirty and not protected. The granite that's in our bathrooms turned out to be a much cheaper version of granite than what we now have in our kitchen. Oh and by the way the girl who wouldn't let us look at the slab? When we went back out the second time to pick out a different slab for the bathrooms she would not say hello to us, smile or even look at us and was very cold. I would like to at least say thank you to Renee, the owners wife who was very nice to us the second time we went out and picked out a different slab. After this experience, I would not be able to recommend this company.
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1315 E Benson Hwy, Tucson, AZ 85714