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Rochester, MN City Rating: We have identified this city as the primary city for this contractor.

DeGeus Tile & Granite

since 1996

Examples of works performed by DeGeus Tile & Granite

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About DeGeus Tile & Granite — Ranked №1 Countertop Fabricator and Installer in Rochester, MN

66.34

total score

The main rating value calculated from more than 30 indicators.
Exact value: 66.343151 out of 100.

According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.

DeGeus Tile & Granite, founded in 1996, ranked number 1 in Rochester, MN in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.

We included DeGeus Tile & Granite among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.

DeGeus Tile & Granite: Total Score & Key Ratings

The Total Score of 66.34 out of 100 achieved by DeGeus Tile & Granite in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — DeGeus Tile & Granite has a rating of 3.8 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.76 out of 5.

You can read detailed information and evaluations from our independent research of DeGeus Tile & Granite’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact DeGeus Tile & Granite directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.

General information about DeGeus Tile & Granite

The company works with Minnesota homeowners, construction firms, and private companies to design, manufacture, and install residential kitchen countertops, bathroom and vanity tops, meeting room tabletops, bar counters, and any other project. In the spacious showroom, customers can view samples of stone in various shades from world-famous suppliers. Experienced consultants will help clients make the choice of material in accordance with the existing or planned interior design, as well as the budget of the customer. All countertops are manufactured on modern equipment and in a short time.

Disclaimer:

The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.

When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.

More info

Mystery Shopper Report

3.8

The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 3.761474 out of 5.
criteria: 10

Staff friendliness

5

Excellent

Staff Expertise

5

Excellent

Company Age

4.9

Legacy

Own Office

5

Has Office

Own Production

5

Has Prod

Veterans Discount

1

None

Production time

1

Very Slow

Deposit Level

3

Standard

Quote Time

2.1

Slow

Affordability

4.5

Low

Company services

Kitchen

service-kitchen To order

Bathroom

service-bathroom To order

Outdoors

service-outdoors To order

Commercial

service-commercial To order

Fireplaces

service-fireplaces To order

Sill rail

service-sill_rail To order

Additional benefits of DeGeus Tile & Granite

Delivery

In-store pickup

Wheelchair accessible entrance

Wheelchair accessible parking lot

Assembly service

Repair services

Service guarantee

Credit cards

Debit cards

NFC mobile payments

Accepts Credit Cards

In store shopping

In store pickup

Tile store

Carpet store

Countertop store

Flooring store

Granite supplier

Reviews about DeGeus Tile & Granite

All (11)

Google (9)

Yelp (2)

Source: icon-google Google
avatar

Robert Riggs

Date: 2013-05-28 15:38:11

I use the Poor/Fair only because there is nothing lower. There is nothing "Fair" about DeGeus. Completely unhelpfull. All information had to be dragged out of them, and they still did not give adequate infofmation for anyone not a "tile expert" to understand. They were very slow calling back with answers to any questions. Their quote for instalation was Highway Robbery. They were $1000 higher than the next closest bid and 3 times higher than the installer I chose. In addition they did not have the bid correct. They forgot to include several important items. After they found out I was not having them install, their attitude got worse. Use DeGeus AT YOUR PERIL.

Source: icon-google Google
avatar

Christina Jorgensen

Date: 2018-12-07 22:09:32

I have worked with DeGeus Tile & Granite for 20 years and now with Carpets plus for the past several years thru my role as a Kitchen & Bath Designer at Beyond Kitchens. Building and maintaining relationships in our industry is key! And finding a company that you have worked with for so long speaks volumes to their customer service, quality of work & listening to our needs. Remarkably through nearly 20 years in business and lots of growth, they have maintained the personal touch that sets them apart!

Source: icon-google Google
avatar

Dane Peterson

Date: 2019-11-03 14:18:09

We went to Degeus in search of the perfect backsplash for our kitchen and a quartz remnant for a countertop. The customer service was great and we have no complaints. They offered several suggestions, let us take home multiples samples, showed us what grout colors would actually look like with the tile, and were just all around extremely helpful. They aren't over the top "pushy salespeople" and just let us look around until we wanted assistance. They have numerous quartz and granite remnants, which ended up saving us a ton of money. We would definitely recommended them for your tile and countertop needs!

Source: icon-google Google
avatar

r .garrett

Date: 2022-07-12 00:06:03

Smart, modern, and friendly staff that supported all of our family home needs. We picked bathroom remodeling procelian tile and engineered wood flooring for the basement. Very happy with the products.

Source: icon-google Google
avatar

Maureen Burkle

Date: 2019-07-09 18:02:38

I’ve always been very pleased with the kind and very experienced staff at DeGeus. They stand by their work and are always happy to help solve any problems, even the most minor issues. Mike is incredibly busy, but he follows up and is honest, helpful and is highly knowledgeable and experienced in this field. I’m so thankful I can rely on them after the tile has been placed!

Source: icon-google Google
avatar

Corey Poppe

Date: 2024-06-05 14:48:53

A high quality business that stands by their work and sticks to their word. These men and women care about their customers and the legacy of their company. We will recommend DeGeus Tile & Granite to everyone we know for the rest of our lives!

Source: icon-google Google
avatar

William Spitzer

Date: 2022-04-26 12:31:18

UPDATE: I have increased the rating. After a year we had a slight issue with some on the workmanship. They stood behind it and fixed it, no questions asked!! I increased 1.5 STARS but gave them the benefit of the doubt rounding up! This place rates a 5+ for workmanship. The installer we had was one of the best I have seen! He treated our home like it was his. Shane arrived when on time and left the work area clean every day. So why a 2-star review? Customer service is HORRIBLE! We have not experienced this type of service from a "service business". From the beginning. We arrived at the showroom in late January. The sales staff was polite and helpful. After the sale and down payment is where the horror story began. We were told 4-6 weeks after we paid half the bill which was several thousands of dollars. I contacted them in the middle of March but scheduler would NOT respond to calls or emails. I also called and emailed the owner, Mike. Nothing!! No response. Frustrating. We finally got our A1 installer to work on our project end of April though end of May. After job was complete, I contacted owner again. This time he responded immediately. He basically said he was sorry. If you can stomach poor customer service this your place.

Source: icon-google Google
avatar

john stulak

Date: 2024-03-12 14:52:15

ZERO stars. They reset our sink and put silicone around it to stop a leak. To do this, they disconnected the water lines and garbage disposal. We came home to a complete mess. I called to ask if they were going to hook it back up. Their statement to me was "we are licensed to take apart plumbing, but not to put it back together. Basically, they are sticking the cost of cleaning up their mess to the customer. Plus, very rude on the phone. EXTREMELY RUDE!

Source: icon-google Google
avatar

Wes Lund (The Prisoner)

Date: 2024-10-05 06:27:33

High quality design and production of all types of tile. The colors and detail are for discriminating buyers who seek tile which is not merely functional but rises to the level of fine art... without the high prices. Their displays of QUARTZ in all it's manifestation are in and of themselves worth the trip to visit their showroom. They also offer a kids' play area and tables and chairs where the consumer has the opportunity to sit and relax instead of feeling harried and rushed. I like their Havana line of tile, the patters channel old world charm and derivative of Cuba in the 18th century.

Source: icon-google Yelp
avatar

William S.

Date: 2021-06-21 21:45:19

This place rates a 5+ for workmanship. The installer we had was one of the best I have seen! He treated our home like it was his. Shane arrived when on time and left the work area clean every day. So why a 2-star review? Customer service is HORRIBLE! We have not experienced this type of service from a "service business". From the beginning. We arrived at the showroom in late January. The sales staff was polite and helpful. After the sale and down payment is where the horror story began. We were told 4-6 weeks after we paid half the bill which was several thousands of dollars. I contacted them in the middle of March but scheduler would NOT respond to calls or emails. I also called and emailed the owner, Mike. Nothing!! No response. Frustrating. We finally got our A1 installer to work on our project end of April though end of May. After job was complete, I contacted owner again. This time he responded immediately. He basically said he was sorry. If you can stomach poor customer service this your place.

Source: icon-google Yelp
avatar

Connie C.

Date: 2020-04-13 20:57:29

If I could give a lower rating I would. We were scheduled to have counter installed. Everything was all confirmed prior. Expected them to show up when they said as we had sub- contractors in a hold pattern until they came to install. Everything this week, was scheduled based off the counter top being installed on (today) Monday morning. Long story short, my husband asked to speak with owner or manager as they indicated they couldn't install until Wednesday which threw off all other contractors. Wednesday DID NOT work at all for any of subs or us as home-owners that relied on the install to happen when they said it would. Our expectation is that a company should make it "right" and not affect the customer. Well, that didn't happen, manager/owner did not follow-up and they have now jeopardized our closing on current house and moving into new house. If they would have had a decent resolution based off of decent customer service, I wouldn't have felt it necessary to do this review!! Never reviewed anything before now!

FAQ About DeGeus Tile & Granite — Based on Independent Research

What materials can I order a countertop from DeGeus Tile & Granite?

What types of spaces does DeGeus Tile & Granite fabricate countertops for?

What shapes of kitchen countertops does DeGeus Tile & Granite fabricate?

What countertop design styles does DeGeus Tile & Granite most often implement in Rochester, MN?

What is the service area of DeGeus Tile & Granite?

What types of clients does DeGeus Tile & Granite work with?

Does DeGeus Tile & Granite have its own countertop fabrication facility?

Does DeGeus Tile & Granite offer any discounts on countertop fabrication in Rochester, MN?

What is the price category of DeGeus Tile & Granite in Rochester, MN?

Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from DeGeus Tile & Granite?

What is the fabrication and installation timeline for a countertop at DeGeus Tile & Granite?

How long does it take DeGeus Tile & Granite to prepare a quote for countertop fabrication and installation?

Does DeGeus Tile & Granite offer cutouts for sinks, cooktops, or other elements?

What guarantees does DeGeus Tile & Granite provide for its work?

Please Note

The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on DeGeus Tile & Granite. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources. If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.

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