I use the Poor/Fair only because there is nothing lower. There is nothing "Fair" about DeGeus. Completely unhelpfull. All information had to be dragged out of them, and they still did not give adequate infofmation for anyone not a "tile expert" to understand. They were very slow calling back with answers to any questions. Their quote for instalation was Highway Robbery. They were $1000 higher than the next closest bid and 3 times higher than the installer I chose. In addition they did not have the bid correct. They forgot to include several important items. After they found out I was not having them install, their attitude got worse. Use DeGeus AT YOUR PERIL.

I have worked with DeGeus Tile & Granite for 20 years and now with Carpets plus for the past several years thru my role as a Kitchen & Bath Designer at Beyond Kitchens. Building and maintaining relationships in our industry is key! And finding a company that you have worked with for so long speaks volumes to their customer service, quality of work & listening to our needs. Remarkably through nearly 20 years in business and lots of growth, they have maintained the personal touch that sets them apart!

We went to Degeus in search of the perfect backsplash for our kitchen and a quartz remnant for a countertop. The customer service was great and we have no complaints. They offered several suggestions, let us take home multiples samples, showed us what grout colors would actually look like with the tile, and were just all around extremely helpful. They aren't over the top "pushy salespeople" and just let us look around until we wanted assistance. They have numerous quartz and granite remnants, which ended up saving us a ton of money. We would definitely recommended them for your tile and countertop needs!

Smart, modern, and friendly staff that supported all of our family home needs. We picked bathroom remodeling procelian tile and engineered wood flooring for the basement. Very happy with the products.

I’ve always been very pleased with the kind and very experienced staff at DeGeus. They stand by their work and are always happy to help solve any problems, even the most minor issues. Mike is incredibly busy, but he follows up and is honest, helpful and is highly knowledgeable and experienced in this field. I’m so thankful I can rely on them after the tile has been placed!

A high quality business that stands by their work and sticks to their word. These men and women care about their customers and the legacy of their company. We will recommend DeGeus Tile & Granite to everyone we know for the rest of our lives!

UPDATE: I have increased the rating. After a year we had a slight issue with some on the workmanship. They stood behind it and fixed it, no questions asked!! I increased 1.5 STARS but gave them the benefit of the doubt rounding up! This place rates a 5+ for workmanship. The installer we had was one of the best I have seen! He treated our home like it was his. Shane arrived when on time and left the work area clean every day. So why a 2-star review? Customer service is HORRIBLE! We have not experienced this type of service from a "service business". From the beginning. We arrived at the showroom in late January. The sales staff was polite and helpful. After the sale and down payment is where the horror story began. We were told 4-6 weeks after we paid half the bill which was several thousands of dollars. I contacted them in the middle of March but scheduler would NOT respond to calls or emails. I also called and emailed the owner, Mike. Nothing!! No response. Frustrating. We finally got our A1 installer to work on our project end of April though end of May. After job was complete, I contacted owner again. This time he responded immediately. He basically said he was sorry. If you can stomach poor customer service this your place.

ZERO stars. They reset our sink and put silicone around it to stop a leak. To do this, they disconnected the water lines and garbage disposal. We came home to a complete mess. I called to ask if they were going to hook it back up. Their statement to me was "we are licensed to take apart plumbing, but not to put it back together. Basically, they are sticking the cost of cleaning up their mess to the customer. Plus, very rude on the phone. EXTREMELY RUDE!