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About D & C Granite & Marble — Ranked №1 Countertop Fabricator and Installer in Springfield, MA
74.95
total score
The main rating value calculated from more than 30 indicators.
Exact value: 74.949805 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
D & C Granite & Marble, founded in 1992, ranked number 1 in Springfield, MA in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included D & C Granite & Marble among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
D & C Granite & Marble: Total Score & Key Ratings
The Total Score of 74.95 out of 100 achieved by D & C Granite & Marble in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — D & C Granite & Marble has a rating of 4.8 out of 5 — and our team’s Mystery Shopper Score, which stands at 4.13 out of 5.
You can read detailed information and evaluations from our independent research of D & C Granite & Marble’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact D & C Granite & Marble directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about D & C Granite & Marble
D & C Granite & Marble fabricates and installs kitchen and bathroom countertops from marble and granite. Fireplace and jacuzzi surrounds, cabinets installation are also available.We have learned information in social networks, there are many positive reviews from real customers.
Contact the company’s managers, they will consult you about materials, shapes and available colors for countertops. This business is proud of its workers, they are professional men. The company cooperates as with builders, as with homeowners.
The motto of the company: "I do for you what I would do for myself". It was invented by artisan Luis Serrazina.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
4.8
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 11
Google
4.8
reviews: 11
YELP
n/a
reviews: n/a
Facebook
n/a
reviews: n/a
CoCo
n/a
reviews: n/a
Mystery Shopper Report
4.1
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 4.129495 out of 5.
criteria: 10
Staff friendliness
4
Very Good
Staff friendliness
We rate the staff friendliness of D & C Granite & Marble as Very Good.
During our research, the staff at D & C Granite & Marble demonstrated politeness and warmth, showing clear interest in the client’s inquiries. This interaction places them in the Very Good category.
Important:
Our rating is based on the personal experience of our mystery shopper with D & C Granite & Marble’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting D & C Granite & Marble directly to better understand their approach to customer service.
Staff Expertise
5
Excellent
Staff Expertise
We rate the staff expertise of D & C Granite & Marble as Excellent.
The staff member from D & C Granite & Marble who spoke with our professional mystery shopper provided the most complete and accurate answers to all questions, demonstrating a thorough understanding of the product or service. According to our mystery shopper, the staff member also showed a readiness to offer helpful recommendations and displayed a high level of professional expertise. This evaluation places them in the Excellent category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at D & C Granite & Marble may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
5
Legacy
Company Age
D & C Granite & Marble is a legacy company, established in 1992.
According to our research, D & C Granite & Marble has been in business since 1992, placing it in the Legacy category. Companies with such a long history demonstrate deep industry expertise and a strong commitment to delivering high-quality services, making them among the most reliable in the field.
Important:
This information is based on data collected by our mystery shopper. We recommend contacting D & C Granite & Marble directly to confirm the details.
Own Office
5
Has Office
Own Office
We note that D & C Granite & Marble has a dedicated office.
Our research revealed that D & C Granite & Marble operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting D & C Granite & Marble directly to confirm the latest details.
Own Production
5
Has Prod
Own Production
We note that D & C Granite & Marble has its own production facility.
Our research revealed that D & C Granite & Marble operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting D & C Granite & Marble directly to confirm the accuracy of this data.
Veterans Discount
1
None
Veterans Discount
D & C Granite & Marble does not offer discounts for veterans.
Based on our mystery shopper research, we found that D & C Granite & Marble does not provide special discounts for veterans. This may be due to the company’s policies or a lack of demand for such offerings.
Important:
This information is based on data collected by our mystery shopper. Company policies regarding discounts may vary. We recommend contacting D & C Granite & Marble directly for confirmation.
Production time
4
Fast
Production time
We rate the production time of D & C Granite & Marble as Fast.
According to our research, D & C Granite & Marble quoted a project completion time of 14 days. This places them in the Fast category, demonstrating their ability to meet client needs efficiently.
Important:
Our evaluation is based on information provided by D & C Granite & Marble during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with D & C Granite & Marble.
Deposit Level
3
Standard
Deposit Level
We rate the deposit level of D & C Granite & Marble as Standard.
D & C Granite & Marble requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project.
Important:
Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by D & C Granite & Marble may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from D & C Granite & Marble.
Quote Time
2.5
Average
Quote Time
We rate the quote preparation speed of D & C Granite & Marble as Average.
According to our mystery shopper evaluation, D & C Granite & Marble provided a quote within a standard timeframe. This performance places them in the Average category, demonstrating consistency in their workflow.
Important:
Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with D & C Granite & Marble.
Affordability
4.4
Below Average
Affordability
We rate the price level of D & C Granite & Marble as Below Average.
Based on our mystery shopper research, D & C Granite & Marble provided a quote of $99.51 per square foot for Calacatta Idilio quartz and $99.51 for Carrara Morro quartz. These prices fall slightly Below Average, offering good value while maintaining quality.
The total price for the finished and installed product measuring 83.4 square feet was $8299 for Calacatta Idilio quartz and $8299 for Carrara Morro quartz.
Important:
Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from D & C Granite & Marble.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of D & C Granite & Marble
Wheelchair accessible parking lot
Granite supplier
Reviews about D & C Granite & Marble
All (10)
Google (10)
Source:Google
James Lapointe
Date: 2017-10-13 12:34:49
My Mother chose D&C granite for her granite counter tops last year and had great results so I chose to use them for my home as well. Simply put they were very professional, timely and gave great attention to detail with the installation. I would highly recommend them.
Read more
Source:Google
BRANDON SALEM
Date: 2025-01-17 10:47:30
Mediocre service and communication. Granite is as nice as any other granite store.
Read more
Source:Google
Tell It Like It Is 100%
Date: 2020-12-29 17:52:08
I was looking for granite for my kitchen and THE ONLY place in Western Mass that carried jaw dropping, exquisite colors of hard to find granite was D&C Granite.. Maria was so accommodating and helped us every step of the way.. And Louie, his craftsmanship is second to NONE. Many won't understand his sense of humor so look for the laughter in his eyes. I will cherish these pieces he so finely crafted for us for the rest of my days. Just having such a beautiful specimen of earth's creation at my fingertips leaves me speechless. Thank You D&C Granite! For all you did to make this kitchen the kitchen dreams were made of..
Read more
Source:Google
Betsy Ethier
Date: 2024-04-17 11:24:14
I am so pleased with D&C granite and Marble. From picking out the right counter with help from Joyce and Maria to timing of installing, to the installation itself By owner Louis and crew, I would highly recommend this company. It's beautiful!
Read more
Source:Google
Theresa Lamothe
Date: 2024-06-07 20:00:18
Would highly recommend doing business with D&C Granite & Marble. From the owner on down everyone was so professional, knowledgeable and a pleasure to work with. Their products and workmanship far exceeded my expectations. The very best buying experience I have ever had. Luis, Joyce and Maria I can’t thank you enough. My new best friends !! Regards, Terry & Carol
Read more
Source:Google
Chris Skala
Date: 2023-05-09 22:05:20
Best granite in western mass. We searched many suppliers and no others could beat the quality and value of D&C. Anthony was our sales representative and was extremely helpful and communicative. The staff for installation were very knowledgeable and got the job done in a timely manner with a great attention to detail.
Read more
Source:Google
Nick Dusza
Date: 2021-11-01 14:05:06
Great professional quality and installation. We were very pleased with the timeline (only 3 weeks from call to order, templating and installation) and cost. Zimbabwe black top was absolutely beautiful. Highly recommend!
Read more
Source:Google
Mark
Date: 2022-09-15 17:17:15
I have used D&C granite4 times now, Lou does great work and his staff is great to work with. I have also recomended him anytime anyone has asked me about a granite reference.
Read more
Source:Google
Carrie P
Date: 2021-09-18 15:54:05
We absolutley loved these people.! They were so helpful and nice! We went all over the place to find a piece of granite for our kitchen counters and found our favorite one there. We love our new kitchen and the granite is beautiful and perfectly installed. Thank you!
Read more
Source:Google
Melanie Stone
Date: 2024-11-17 02:24:44
I had a fantastic experience working with Luis and his team at D&C Granite for my kitchen granite and backsplash remodel/installation. From the moment I reached out for a quote to the completion of the project, their team demonstrated professionalism, expertise, and a genuine commitment to customer satisfaction. The quality of the work and the working relationship throughout my kitchen renovation exceeded my expectations. I highly recommend D&C Granite!
Read more
Source:
FAQ About D & C Granite & Marble — Based on Independent Research
What materials can I order a countertop from D & C Granite & Marble?
During our independent research, we found that D & C Granite & Marble offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by D & C Granite & Marble’s clients in Springfield, MA for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does D & C Granite & Marble fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, D & C Granite & Marble is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does D & C Granite & Marble fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by D & C Granite & Marble, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does D & C Granite & Marble most often implement in Springfield, MA?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that D & C Granite & Marble successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of D & C Granite & Marble?
The company’s office is located at 664 Center St, Ludlow, MA 01056, but its work is not limited to just the city of Springfield, MA. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does D & C Granite & Marble work with?
Like many participants in our rating, D & C Granite & Marble works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, D & C Granite & Marble often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does D & C Granite & Marble have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether D & C Granite & Marble has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does D & C Granite & Marble offer any discounts on countertop fabrication in Springfield, MA?
According to our research, D & C Granite & Marble does not offer a veteran discount — this information was provided by a company representative during a conversation with our mystery shopper. However, like most companies in our rating, D & C Granite & Marble may offer personalized terms and discounts on countertop fabrication — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and be sure to ask about any available discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of D & C Granite & Marble in Springfield, MA?
Unfortunately, as part of our independent research, we were unable to obtain pricing information from D & C Granite & Marble. Our mystery shopper attempted to contact company representatives to request a quote for the fabrication and installation of a stone countertop measuring 83.4 square feet. However, they were either unable to reach anyone by phone, or never received the promised estimate after the initial conversation.
We want to emphasize that the lack of response or data does not necessarily reflect the quality of the company's work. In our experience, some contractors are simply unable to respond to all inquiries in time or prefer to discuss pricing only in person. To get accurate and up-to-date pricing for your project, we recommend reaching out to the company directly through our website — submit a request, call, or message them — and ask for a personalized quote.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from D & C Granite & Marble?
Yes, according to our research, D & C Granite & Marble offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at D & C Granite & Marble?
According to the results of our independent research, D & C Granite & Marble in Springfield, MA offered one of the fast turnaround times for the fabrication and installation of a stone countertop — 14 business days. Acting as a mystery shopper, our analyst contacted the company with a request to fabricate and install a stone countertop of 83.4 square feet. A company representative stated that the entire project could be completed in 14 business days, which allowed us to classify the company as a contractor with a fast turnaround time.
It’s important to note that the turnaround time quoted to our mystery shopper may differ from the one you receive, as fabrication time depends on many factors — including project complexity, the material selected, and the company’s current workload. We recommend contacting the contractor directly — by submitting a request, calling, or messaging through our website — to confirm the current turnaround time for your specific project.
How long does it take D & C Granite & Marble to prepare a quote for countertop fabrication and installation?
According to our research, D & C Granite & Marble in Springfield, MA prepared a project estimate within 14 days. After a phone conversation, our mystery shopper sent the company representative a request for a quote based on a ready countertop project with an area of 83.4 square feet — and received a detailed estimate for the fabrication and installation of the countertop. This level of speed allowed us to classify the company as having a fast quote preparation time.
Please note that quote preparation times may vary depending on current workload, project complexity, and selected material. We recommend submitting a request, calling, or messaging the company through our website to receive a personalized quote and confirm the current turnaround time.
Does D & C Granite & Marble offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, D & C Granite & Marble performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does D & C Granite & Marble provide for its work?
According to our information and industry practice, D & C Granite & Marble, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact D & C Granite & Marble in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on D & C Granite & Marble. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Contact D & C Granite & Marble for a Free Estimate
D & C Granite & Marble is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let D & C Granite & Marble know that you found them through the National Ranking Countertops Contractors!