Custom Touch Granite

We rate the staff friendliness of Custom Touch Granite as Poor. Based on our mystery shopper research, the staff at Custom Touch Granite showed minimal interest in interacting with the client. Communication was neutral and lacked engagement or effort to assist. This evaluation places them in the Poor category. Important: Our rating is based on the personal experience of our mystery shopper with Custom Touch Granite’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Custom Touch Granite directly to better understand their approach to customer service.

We rate the staff expertise of Custom Touch Granite as Very Good. The staff member from Custom Touch Granite who spoke with our professional mystery shopper demonstrated deep knowledge of the product or service, providing complete and accurate answers to all questions. This interaction reflected a high level of professionalism, placing them in the Very Good category. Important: This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Custom Touch Granite may vary. We recommend contacting the company directly for more comprehensive information.

Custom Touch Granite is an experienced company, operating since 2005. Our research revealed that Custom Touch Granite began operating in 2005, placing it in the Experienced category. Companies with this level of experience typically have a strong client base and consistently deliver high-quality services. Important: This information was obtained as part of our mystery shopper research. For confirmation, we recommend reaching out to Custom Touch Granite directly.

We note that Custom Touch Granite has a dedicated office. Our research revealed that Custom Touch Granite operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability. Important: This information was gathered as part of our mystery shopper research. We recommend contacting Custom Touch Granite directly to confirm the latest details.

We note that Custom Touch Granite has its own production facility. Our research revealed that Custom Touch Granite operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism. Important: This information was gathered as part of our mystery shopper research. We recommend contacting Custom Touch Granite directly to confirm the accuracy of this data.

Custom Touch Granite does not offer discounts for veterans. Based on our mystery shopper research, we found that Custom Touch Granite does not provide special discounts for veterans. This may be due to the company’s policies or a lack of demand for such offerings. Important: This information is based on data collected by our mystery shopper. Company policies regarding discounts may vary. We recommend contacting Custom Touch Granite directly for confirmation.

We rate the production time of Custom Touch Granite as Fast. According to our research, Custom Touch Granite quoted a project completion time of 14 days. This places them in the Fast category, demonstrating their ability to meet client needs efficiently. Important: Our evaluation is based on information provided by Custom Touch Granite during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Custom Touch Granite.

We rate the deposit level of Custom Touch Granite as High. Our research found that Custom Touch Granite requires a deposit of 75% of the total project cost, placing them in the High category. This may reflect the company’s confidence in their professional services and project execution. We recommend discussing the terms of payment directly with Custom Touch Granite. Important: Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Custom Touch Granite may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Custom Touch Granite.

We did not receive quote preparation data from Custom Touch Granite. Unfortunately, Custom Touch Granite did not provide information about quote preparation times as part of our mystery shopper research. This may be due to internal processes or other circumstances that prevented a response. Important: The lack of data on quote preparation time affects the company’s ranking position. However, Custom Touch Granite remains one of the top companies in the U.S., having achieved high results in other criteria. We recommend contacting Custom Touch Granite directly to clarify timelines and conditions.

We rate the price level of Custom Touch Granite as Low. Our mystery shopper research revealed that Custom Touch Granite offers one of the most affordable pricing options in the city. For the requested item made from Calacatta Idilio quartz, the company quoted a price of $88.03 per square foot, while for Carrara Morro quartz, the price was $83.33. These prices fall into the Low category, making Custom Touch Granite an excellent choice for budget-conscious customers. The total price for the finished and installed product measuring 83.4 square feet was $7342 for Calacatta Idilio quartz and $6950 for Carrara Morro quartz. Important: Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from Custom Touch Granite.