Custom Surfaces Inc Granite Fabrication
since 1999
Examples of works performed by Custom Surfaces Inc Granite Fabrication
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About Custom Surfaces Inc Granite Fabrication
total score
Exact value: 49.836667 out of 100.
Specializing in enhancing interiors with top-quality countertops sourced from renowned manufacturers, the team of home improvement professionals at Custom Surfaces Inc. is committed to collaborative design, ready to bring clients' visions to life. Clients can discover competitive pricing options tailored specifically for commercial projects. Clients are invited to immerse themselves in the elegance of Custom Surfaces Inc.'s custom granite, quartz, and other surfaces, complemented by exceptional fabrication and installation services. They can explore the collection of granite and quartz slab samples to find the perfect combination for any project. At Custom Surfaces Inc., the team strives to make home renovation easy and enjoyable for clients.
Customer Feedback Score
reviews: 13
YELP
reviews: 11
reviews: n/a
CoCo
reviews: n/a
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Additional benefits of Custom Surfaces Inc Granite Fabrication
Wheelchair accessible entrance
Wheelchair accessible parking lot
Accepts Credit Cards
Women-owned
Open to All
Granite supplier
Bathroom remodeler
Kitchen remodeler
Reviews about Custom Surfaces Inc Granite Fabrication
All (20)
Google (8)
Yelp (12)
Dom Ureno
Date: 2023-01-05 05:16:42
Friendly people!
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Julie Smits
Date: 2023-08-08 23:15:59
I can't speak to the quality of craftsmanship/install but I've only heard great things, but I can attest that they have terrible communication skills. I've called the main office number at least four times a day for the past week and have only been able to speak with someone 3 separate occasions. The owner is semi-responsive via text message and will send a quick response once every 1 to 2 days without any real information. I drove 30 minutes to their shop because I couldn't get a hold of anyone over the phone during business hours only to find they went to lunch at a time not listed on their voicemail. Then I was able to get a hold of someone over the phone and made an appointment and drove there again only to find the owner no-showed my appointment and the workers in the shop had no idea I was coming (victor, the owner, had no remorse/ apology for no showing my appointment). Countless times, I expressed interest in setting a date for templating and install for a countertop with a remnant slab chosen and checkbook in hand (via voicemail and text message and in person when I drove a 3rd time because no one was answering the phone), and it was like CRICKETS. I finally went to JP granite in Redlands, picked a remnant, signed a contract, had it templated same day, and schedule for install 2 days later. Customer surfaces lost a customer. And they came highly recommended and I am sorely disappointed
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Karen Lilley
Date: 2019-10-21 22:42:45
Very Helpful! Great assortment of different products.
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Linda Walters
Date: 2023-07-08 23:44:52
We had our kitchen counter replaced with quartz. They were able to order the counter color we wanted. They did a really good job with the replacement, leveling it, and cleanup. They were very polite throughout. Thank you for a great job well done.
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c “Wackjob” u
Date: 2018-02-13 01:23:18
Employees very friendly and suggestive, this is the place for stone, slate, granite, marble, quartz,ceasorstone, etc......If you are in need of a custom shop, here's your 1 stop shop! Family owned and operated. Amazing pricing, fabrication to installation was the fastest, and VERY clean!!!!
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Jeff Labahn
Date: 2020-02-06 19:21:10
Had these guys come out and widen the whole in our granite for a bigger sink! They also did some granite for our shower! Very fast and good work. Very happy thanks guys!
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Robert Neal
Date: 2019-07-06 06:36:51
Great service in their showroom.
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Liz Staggs
Date: 2022-04-07 19:10:35
Lots to look at very friendly and helpful.
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David Q.
Date: 2024-01-18 21:53:21
Remodeling our kitchen shopped around, went local no regrets great work great prices. Definitely recommend
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Dianne S.
Date: 2023-01-18 21:42:09
I had a custom kitchen island built and hired Custom Surfaces to fabricate a beautiful countertop. It was a pleasure working with everyone on staff. A special thanks to Justin and Russell who completed the installation.
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Michael K.
Date: 2020-11-17 22:44:43
We can not say enough good things about Victor, Felicia, and the crew. About 2 years ago, we had a flooring company put in new countertops. The job was terrible i.e., bad seams and irregular edging. Went over to Custom Surfaces, saw the samples of stone and samples of their seams. Their pricing was very competitive!!!! Their work was outstanding. During the installation and demo process, they were very clean and there was no evidence of dust around the kitchen area. The job was completed pretty much on time. There was a 1/2 delay in finishing but that was not a problem. Victor and the rest of the crew were very professional and helpful during the process. After we lived with the new countertops for a few days, we noticed a couple of minor issues with some seams. We called them out and everything was fixed to our satisfaction. We highly recommend Custom Surfaces!!!!! Michael K in Banning, CA
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Gabe C.
Date: 2020-04-04 15:06:42
These guys are great. Showed up on time, professional, and did an excellent job. Competitive pricing as well. I highly recommend them.
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Deborah P.
Date: 2020-02-28 23:58:36
They replaced our kitchen countertops and backsplash. Beautiful job, clean & professional. Jacob & George did a great job! I would definitely use them again.
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Pilar O.
Date: 2019-08-16 17:47:49
Recently had my kitchen counter tops replaced by this company. It was a great experience, everyone involved was great to work with. Their craftsmanship was immpecable. I would definetly use them again.
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Terry S.
Date: 2018-01-15 22:31:38
Awesome from start to finish. Competitive pricing, great product and installation. Highly recommend.
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John C.
Date: 2017-08-27 19:29:27
Great craftsman dedicated to doing the job right the first time, would be thrilled to use them again on my next project.
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John L.
Date: 2017-02-22 13:53:47
Granite counters came out beautifully. Jacob (installer and template maker) was great at troubleshooting our behind the sink offset area and job was completed that day. Would highly recommend you go take a look at their yard as they stock a lot of granite on site. Job done right before Thanksgiving and in a very timely manner.
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Tom C.
Date: 2016-07-26 17:48:40
They did a wonderful job on our kitchen counter top and sink, we were very happy. Because so many counter top company's are not the best. From the owner to the crew and office lady they were all first class, could not be any better. They have the latest equipment in cutting Granite. This is so important to get a perfect job. This is what you want when it's completed. If you live in the Inland Empire these are the Very Best Custom Counter Tops you can find. Thank You Tom C.
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Julie S.
Date: 2023-08-08 23:18:00
I can't speak to the quality of craftsmanship/install but I've only heard great things, but I can attest that they have terrible communication skills. I've called the main office number at least four times a day for the past week and have only been able to speak with someone 3 separate occasions. The owner is semi-responsive via text message and will send a quick response once every 1 to 2 days without any real information. I drove 30 minutes to their shop because I couldn't get a hold of anyone over the phone during business hours only to find they went to lunch at a time not listed on their voicemail. Then I was able to get a hold of someone over the phone and made an appointment and drove there again only to find the owner no-showed my appointment and the workers in the shop had no idea I was coming (victor, the owner, had no remorse/ apology for no showing my appointment). Countless times, I expressed interest in setting a date for templating and install for a countertop with a remnant slab chosen and checkbook in hand (via voicemail and text message and in person when I drove a 3rd time because no one was answering the phone), and it was like CRICKETS. I finally went to JP granite in Redlands, picked a remnant, signed a contract, had it templated same day, and schedule for install 2 days later. Customer Surfaces lost a customer. And they came highly recommended and I am sorely disappointed
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Earlene B.
Date: 2018-06-05 19:24:11
I had a very disappointing experience in attempting to work with this vendor. I had a small marble top table with some stains and scratches that I wanted them to look at and determine if something could be done. I dropped off the table top and after 2 weeks and multiple calls to them (each time I spoke with them they said they would call me back with a status). I finally went to the shop only to have my table top returned to me without an explanation. Just they couldn't do anything. I feel this is very poor customer service and would not recommend them to any one. They seem to be a small shop who have minimal controls and office procedures to track and manage their requests.
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