Custom Stone Works
since 1992
Examples of works performed by Custom Stone Works
Get a free estimate:
About Custom Stone Works
total score
Exact value: 42.224343 out of 100.
The company is run by the Karidas family. They had a profitable countertop company in Indiana for 32 years before moving to Arizona. The team has extensive experience fabricating and installing countertops made of a variety of natural stones, such as granite, quartz, travertine, marble, and quartzite. They have certifications from Dekton and Lapitec. With access to cutting-edge fabrication technology the company is a countertop industry leader in producing high-quality kitchen and bathroom tops, backsplash with quartzite countertops, fireplace surrounds, and BBQ tops. CSW is a legitimate business that is properly licensed (ROC #310970), bonded (A+), and insured.
Customer Feedback Score
reviews: 47
YELP
reviews: 12
reviews: 6
CoCo
reviews: n/a
Mystery Shopper Report
Staff friendliness
Staff Expertise
Company Age
Own Office
Own Production
Veterans Discount
Production time
Deposit Level
Quote Time
Affordability
Company services
Kitchen
Bathroom
Outdoors
Commercial
Fireplaces
Sill rail
Contact Custom Stone Works for a Free Estimate
88 S Hamilton Pl, Gilbert, AZ 85233
Additional benefits of Custom Stone Works
Small business
Delivery
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Assembly service
Repair services
Service guarantee
Checks
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible
Accepts Credit Cards
Accepts Cryptocurrency
Street Parking
Private Lot Parking
Dogs Allowed
Bike Parking
Wheelchair-accessible entrance
Wheelchair-accessible parking lot
Wheelchair-accessible car park
Cheques
Mobile Wallets
In store shopping
General Contractors
Kitchen & Bath
Countertop Installation
Countertop store
Granite supplier
Kitchen remodeler
Marble supplier
Reviews about Custom Stone Works
All (24)
Google (9)
Facebook (3)
Yelp (12)
Romano Klepec
Date: 2023-08-08 17:35:28
I've been using Custom Stone Works for over a year now. As a design manager for Rosie Right Design Build Remodel, we recently used Custom Stone Works for our new Design Studio in Scottsdale. From selections of stone, to estimating, to templating and installation, their process and professionalism was seamless. Communication throughout the process was always timely and punctual. I want to thank Petros & Greg for their support as an important trade partner. The installers: Luis, Oscar, Cesar & Jonathan not only did a great job templating and installing the job, they take a lot of pride in the final details of each and every job.
Read more
Larry Heywood
Date: 2017-12-14 23:56:09
Custom Stone Works just completed the installation at our home. They did an amazing job!!! I would highly recommend Petros and his team for work. Their expertise and skill is first rate.
Read more
Lesley Charris
Date: 2022-04-14 20:46:54
We had a phenomenal experience with custom stone works! They were efficient, careful, timely, and went above and beyond to make sure that our countertops were impeccably installed. Look no further because you will be in excellent hands with Greg and his company. They truly did a beautiful job and I could not be more pleased with the process from beginning to end. 10/10 would recommend!
Read more
Doug & Jackie King
Date: 2024-09-07 14:06:38
We couldn’t be happier with the entire process from start to finish. We received a response right away when we were reaching out to fabricators for bids and from there, we knew what to expect until the job was completed, i.e., costs, timeline, how the granite would be laid out, etc. Matt was very professional, proactive, easy to work with and personally saw everything through. I've seen a lot of stone installations having worked for a fabricator so I appreciate the outstanding quality of work. Great experience all around.
Read more
Jason Thacker
Date: 2022-09-25 20:08:08
Custom Stone Works is the absolute highest caliber company in the Valley. I have personally been on projects they were involved with. The workmanship is second to none! I have great respect for any company that delivers a high quality product every single time. If you are shopping for quality, selection, and an overall great customer experience, then look no further!
Read more
Karen Dalessandro
Date: 2024-06-17 00:29:36
5 stars is NOT enough to describe our experience with Custom Stone Works. We were struggling to complete a detailed accent wall that involved mounting out TV on a stone wall mount. Multiple contractors looked at the project with no good ideas for the materials or construction. Matt at Custom Stone came up with a product (Dekton) and connected us with a contractor that could bring our vision to life. The Custom Stone Works installers were absolute professionals and talented craftsmen. Matt stayed connected with us every step of the way and we would recommend them for any of your stone fabrication needs!
Read more
Nancy McGrorty
Date: 2022-02-23 17:24:44
We had a great experience with Custom Stone Works and would highly recommend them. I worked with Matt Melillo, Sales Rep to replace 2 bathroom and kitchen counter tops. I could not have been happier with the end results. Their demo and install exceeded my expectations. Workers communicated well throughout the process, were very clean and respectful the entire time. Matt was awesome to work with. He always responded to all my text in a timely manner, and everything took place exactly as he promised.
Read more
Tara Dale
Date: 2023-06-02 20:36:23
After interviewing six other companies, I knew Custom Stone Works would be the perfect match for what I was looking for. I am so happy! I had a very large project that included replacing the countertops in my kitchen (three areas including one that was more than 21 feet long), game room, and two bathrooms. I love them! Our sales contact was Matt who was communicative, friendly, and knowledgeable. Our demo and installment team were professional and did top-notch work. I paid a little bit more compared to the other quotes I received but I wanted this project to be done right. You get what you pay for. I wanted high quality work so that I never have to replace my countertops again. I appreciate that nothing was outsourced and that I didn't have to purchase the quartz from a separate company. I highly recommend Custom Stone Works for your countertop needs.
Read more
shauna keener
Date: 2022-10-04 17:21:41
We had an exceptional experience with Custom Stone Works! Our kitchen counters look AMAZING! They have completely transformed the look of our kitchen and we get SO many complements on them!Everyone involved was prompt and very professional. All future projects will be sent their way!
Read more
Mark Shanklin
This company goes above and beyond for you the crew was the best the workmanship is top notch. Greg was very helpful and really nice. I recommend them to anyone.
Read more
Larry Heywood
Custom Stone Works did an awesome job on our recent quartz countertop installation. This is the second time I have used them in 2017. The first was at a vacation property and the second at our home. Petros and his team came through on both jobs and I highly recommend them.
Read more
Mj Clement
We fully trust and recommend Custom Stone Works. You can tell that Petros and Greg really want to make sure your job is done right and their customers are happy with the end product. It is unusual to find a company that cares about their clients as much as they do and will go the extra mile. Both Petros and Greg were easy to talk to and truly listened to our needs. You can tell they are experienced in the stonework field and know their products. His installers, Ceasar and Dorian are knowledgeable, pleasant, considerate and helpful. You can tell they care and have pride in the job they do. We didn't know how to design a backsplash but because of Ceasar's experience in the field, he told us what he thought would work best for us. He was 100% right! Bottom line is that Custom Stone Works is a reputable and dependable company. We want to thank them for all they did for us. We want to highly recommend them for all of your stone work needs.
Read more
John S.
Date: 2022-04-24 23:20:50
I hired Custom Stone Works for a very complicated kitchen remodel, and they were phenomenal! The quality of their workmanship is outstanding. After the install, they returned a couple of weeks later for some adjustments and the entire crew was very professional and courteous. Greg and Petros are wonderful people and businessmen. They know how to do their business, and they are fantastic with customer service. Thanks to them, we have a phenomenal kitchen that we plan to enjoy for many years., We will definitely use them again for other home remodels.
Read more
Kay D.
Date: 2022-03-26 22:06:58
We used Custom Stone Works for our kitchen countertop remodel and the staff was wonderful to work with from start to finish. My Sales Representative was Matt Melillo and he was a pleasure to work with and communicated with us throughout the entire project. I would highly recommend using Custom Stone Works on your next project.
Read more
Bruce J.
Date: 2020-06-29 16:00:34
We had Custom Stone Works fabricate and install countertops throughout our house - kitchen, several bathrooms, shower walls, and exterior BBQ. We had a really expensive quartzite material that several other fabricators told us they couldn't do a complicated edge on and porcelain shower walls which, apparently, there are only a few in the valley that know how to work with them. We met the whole team - Petros, Greg, and Matt - and they all made us feel welcome in their showroom and Greg was able to help us in the field when we walked our job. We felt confident with Custom from the start and it paid off. The job turned out phenomenally. We couldn't be happier with the care and time they took, the craftsmanship, and follow up after the job was installed. Would highly recommend to those who appreciate good service from a family-owned business and awesome stone work!
Read more
Larry H.
Date: 2017-12-14 23:50:10
Custom Stone Works just completed the 2nd install for me this year. The first was at a vacation property and the second at my home. Both jobs came out better than I expected. I would highly recommend Petros and his team for their attention to detail and skills.
Read more
Ken C.
Date: 2016-05-16 03:59:14
CSW fabricated and installed all kitchen countertops and thresholds in granite at my condominium in Tempe. They accomplished what I thought was an impossible thing by fabricating the 10'6" island counter out of the single slab I had picked out...I am still amazed when I see it because I figured there had to be an intermediate joint...great job from everyone from beginning to end...they may be a bit more money but you will definitely get value and talent from them..well worth it. Ken Cook
Read more
Carl P.
Date: 2014-06-01 00:09:39
We had Custom Stone Works install our black granite countertop. The installers were all hard working guys and we are very happy with our new kitchen. The only issue we had was a week after the job was finished we noticed some writing on the stone and under the finish. So we called them up and they retuned and removed the writing and resealed the countertop. Good as new. Thank you very much!
Read more
Adam P.
Date: 2015-10-25 17:02:48
Price is decent, they take a really long time to do the job compared to other companies. Also on install day came 90 minutes late, i asked them to make sure to keep it tidy. The granite still had dust over them, left ton of debris on my garage, and same with the kitchen area. Also for such a large business, they do not accept American Express. I love the granite, but not thoroughly happy after spending 5k.
Read more
Cindy S.
Date: 2013-07-05 17:57:52
Although their sales rep assured me that he would place any nice graining in the granite on the island, because 'they do that all of the time' I wish we would have made the trip out to do the template placement ourselves. I made a change on the type of sink we wanted - it came wrong but I negotiated a discount and kept it even though they didn't change it on the shop paperwork, and a long countertop had to be cut and matched and the first match was way off. The 2nd match was sufficient but was still from a different slab I think. We had a desk area at the end of the kitchen - it would have made more sense to use that matching piece for the long run and use a piece from a different slab over there. They scheduled to come back 2 days later to redo that install and then changed the time to the next day - more inconvenience. We waited for 9.5 years to do this expensive project and we are underwhelmed. Their sales rep knew we were not pleased with the overall experience, yet no one from the company followed up or apologized really. They just sighed relief when I signed off on the paperwork and moved on to the next customer. Definite lack of attention to detail and excuses for unhappy customers.
Read more
Staff.Alisa D.
Date: 2023-08-30 14:42:21
We had quartz and sinks installed by Custom Stone Works at our condo. After install we noticed that the kitchen faucet was extremely lose. We contacted Mr. Karidas about the problem and he came back out and attempted to tighten the faucet. We received a text from Mr. Karidas that he had tightened the faucet. Upon inspection the faucet was still lose. We advised Mr. Karidas that there are too many holes and was drilled incorrectly. Mr. Karidas agreed to meet us at the job site. Upon arrival Mr. Karidas was immediately defensive and refused to look under the sink nor the pictures taken of the issue. His only response was he's been in business for 30 years and he knows holes. Nothing was resolved as Mr. Karidas refused to even look/acknowledge/discuss the issue that was caused by Custom Stone Works and nothing was resolved. Not only did we have a handy man but a licensed plumber confirmed that due to multiple holes drilled through the sink lip, the faucet wouldn't secure. As well we advised Mr. Karidas during initial walk thru that we wanted to save and use the 3 bathroom faucets and Mr. Karidas agreed. The only communication/direction received from Mr. Karidas was to have our plumber disconnect the faucet. We have it all in writing that this was what was asked of us. This was done however the demo team hired by Mr. Karidas through out the faucets and we had to replace them. Mr. Karidas blamed us and our plumber for not removing them. Pictures can be provided to show the double drilling in the faucet sink.*******************Since I'm not able to respond to Mr. Greg K. I will update my post here to respond.... First of all my name is Alisa not Alicia. Absolutely not false accusations. Why haven't you responded to the BBB complaint? The ROC only closed the case because we had to have the issue fixed. Once someone else besides the contracted company touches the issue the complaint is then null and voided. That is the only reason the case was closed. When I talked with the ROC the person advised he wanted to pursue as he has received several complaints on Custom Stone. Second, please provide where we were told to remove the faucets? I have all written documentation that we were advised just to disconnect, which proof can be provided, as well the pictures of the double drill. Why would we want a plumber that Mr. Karidas was to hire after the way he treated us and how the demo team was that he hired? Why wasn't there someone from Custom Works there for demo or why didn't Mr. Karidas advise that we wanted the faucets kept? We were never in contact nor given the demo companies information. Is this how customers are treated? Why wasn't Mr. Karidas behavior addressed? Not once has Custom Stone admitted or apologized for the problems.
Read more
Lenna M.
Date: 2022-01-21 04:33:39
This company is an absolute nightmare to work with. If you are looking for a good fabricator then look elsewhere and save yourself the headache! They are not honest, they will postpone your job and they won't deliver as promised. They charge outrageous prices, treat customers like trash, and then blame the customer for their bad behavior. They are the only contractor on my job that caused problems and postponed the job for several weeks! I finally called it quits and called another fabricator. I found an amazing fabricator the net day and wish I had never hired Custom Stone Works.
Read more
K S.
Date: 2020-06-09 21:10:15
Do not use. Our countertop cracked after install and they did nothing about it. The whole family is a bunch of a holes.
Read more
Barbara C.
Date: 2019-05-29 16:33:49
DO NOT USE THIS COMPANY EVER!!!!! Have nearly $6,000 worth of quartz installed that was not sealed and we found out after the installation. I reached out and was told (by a very rude person) to call Arizona Tile (AZT) - which I did. A very nice man named Charlie came out and inspected the quartz and 100% agreed that it had not been sealed. A month of AZT trying to reach out and was finally told (in a documented text) that Petros would reach out to me. That was a week ago. Nothing. If there is a customer that has reach out every day you think a GOOD business person would make it a priority. Not this sucka. I think he thinks i will go away. Ain't happening. So i will work with AMEX, ROC, BBB, Yelp and social media to make sure this douche company knows how I feel. My communication is all documented which make them documented liars. Hey Petros - WORST CUSTOMER SERVICE EVER!!!!! SHAME ON YOU!!!!
Read more
Contact Custom Stone Works
for a Free Estimate
Choose the Way That Works Best for You!
88 S Hamilton Pl, Gilbert, AZ 85233