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About Custom Marble & Onyx — Ranked №1 Countertop Fabricator and Installer in Modesto, CA
62.33
total score
The main rating value calculated from more than 30 indicators.
Exact value: 62.333415 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Custom Marble & Onyx, founded in 1988, ranked number 1 in Modesto, CA in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Custom Marble & Onyx among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Custom Marble & Onyx: Total Score & Key Ratings
The Total Score of 62.33 out of 100 achieved by Custom Marble & Onyx in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Custom Marble & Onyx has a rating of 4.5 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.39 out of 5.
You can read detailed information and evaluations from our independent research of Custom Marble & Onyx’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Custom Marble & Onyx directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Custom Marble & Onyx
The family-run and locally owned business produces a range of granite goods. It caters to a wide variety of consumers, including individual clients, architects, and builders. The firm offers refurbishment services for a variety of surfaces, including natural stone, quartz countertops, and more. Their skilled staff does the production and fabrication in-house and then installs the finished countertop. Because of this, they are able to keep a close eye on the whole process to guarantee that the countertops are of high quality and that they are delivered on time.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
4.5
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 40
Google
4.7
reviews: 22
YELP
4.4
reviews: 13
Facebook
4.2
reviews: 5
CoCo
n/a
reviews: n/a
Mystery Shopper Report
3.4
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 3.392802 out of 5.
criteria: 10
Staff friendliness
4
Very Good
Staff friendliness
We rate the staff friendliness of Custom Marble & Onyx as Very Good.
During our research, the staff at Custom Marble & Onyx demonstrated politeness and warmth, showing clear interest in the client’s inquiries. This interaction places them in the Very Good category.
Important:
Our rating is based on the personal experience of our mystery shopper with Custom Marble & Onyx’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Custom Marble & Onyx directly to better understand their approach to customer service.
Staff Expertise
5
Excellent
Staff Expertise
We rate the staff expertise of Custom Marble & Onyx as Excellent.
The staff member from Custom Marble & Onyx who spoke with our professional mystery shopper provided the most complete and accurate answers to all questions, demonstrating a thorough understanding of the product or service. According to our mystery shopper, the staff member also showed a readiness to offer helpful recommendations and displayed a high level of professional expertise. This evaluation places them in the Excellent category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Custom Marble & Onyx may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
5
Legacy
Company Age
Custom Marble & Onyx is a legacy company, established in 1988.
According to our research, Custom Marble & Onyx has been in business since 1988, placing it in the Legacy category. Companies with such a long history demonstrate deep industry expertise and a strong commitment to delivering high-quality services, making them among the most reliable in the field.
Important:
This information is based on data collected by our mystery shopper. We recommend contacting Custom Marble & Onyx directly to confirm the details.
Own Office
5
Has Office
Own Office
We note that Custom Marble & Onyx has a dedicated office.
Our research revealed that Custom Marble & Onyx operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Custom Marble & Onyx directly to confirm the latest details.
Own Production
5
Has Prod
Own Production
We note that Custom Marble & Onyx has its own production facility.
Our research revealed that Custom Marble & Onyx operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Custom Marble & Onyx directly to confirm the accuracy of this data.
Veterans Discount
1
None
Veterans Discount
Custom Marble & Onyx does not offer discounts for veterans.
Based on our mystery shopper research, we found that Custom Marble & Onyx does not provide special discounts for veterans. This may be due to the company’s policies or a lack of demand for such offerings.
Important:
This information is based on data collected by our mystery shopper. Company policies regarding discounts may vary. We recommend contacting Custom Marble & Onyx directly for confirmation.
Production time
1.4
Very Slow
Production time
We rate the production time of Custom Marble & Onyx as Very Slow.
Our research revealed that Custom Marble & Onyx quoted a project completion time of 28 days, which significantly exceeds the market average. This delay may be due to a lack of materials in stock and long delivery times. We recommend confirming all details and timelines with Custom Marble & Onyx before starting a project.
Important:
Our evaluation is based on information provided by Custom Marble & Onyx during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Custom Marble & Onyx.
Deposit Level
3
Standard
Deposit Level
We rate the deposit level of Custom Marble & Onyx as Standard.
Custom Marble & Onyx requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project.
Important:
Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Custom Marble & Onyx may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Custom Marble & Onyx.
Quote Time
1.5
Slow
Quote Time
We rate the quote preparation speed of Custom Marble & Onyx as Slow.
Our mystery shopper research showed that Custom Marble & Onyx took longer than most companies to prepare a quote. This performance places them in the Slow category. We recommend discussing quote preparation timelines with Custom Marble & Onyx in advance.
Important:
Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with Custom Marble & Onyx.
Affordability
2.8
Average
Affordability
We rate the price level of Custom Marble & Onyx as Average.
Our mystery shopper evaluation found that Custom Marble & Onyx quoted a price of $101.37 per square foot for Calacatta Idilio quartz and $90.41 for Carrara Morro quartz.
The total price for the finished and installed product measuring 83.4 square feet was $8454 for Calacatta Idilio quartz and $7540 for Carrara Morro quartz.
These prices are categorized as Average, representing a balanced and standard cost compared to other contractors in the area.
Important:
Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from Custom Marble & Onyx.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of Custom Marble & Onyx
Onsite services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Accepts Credit Cards
Wheelchair-accessible car park
Wheelchair-accessible entrance
Kitchen & Bath
Countertop Installation
Home and construction
Store
Construction
Reviews about Custom Marble & Onyx
All (24)
Google (9)
Facebook (1)
Yelp (14)
Source:Google
Gail Smith
Date: 2016-11-14 23:56:36
Weirsdale a while back 4 Hour walk in shower. They were great except the person who came out to measure gave us bad information. I just went by at 10 to 4 to check on some prices because we were thinking of redoing another bathroom. They were closed with a note on the door that said sorry for the inconvenience we have too many orders and are taking any. So I can't even check on the prices so I can plan? Not good customer service in that area.
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Source:Google
Barry Wadlow
Date: 2021-08-13 13:26:01
We received very informative service. The sales person was very friendly and professional. She was able to answer all our questions and accommodate all our requests. I highly recommend you visit this business before making any decisions for your home.
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Source:Google
Name Azevedo
Date: 2020-03-15 00:46:08
Very good quality great installed very friendly workers did two bathroom three counter top very happy with all of it will go back to do my kitchen tops
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Source:Google
Joan Vankuren
Date: 2023-04-12 02:36:23
Very knowledgeable, answered every question I had.
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Source:Google
Greg Schoolland
Date: 2019-06-15 04:27:48
I'm a local contractor, and use Custom Marble and Onyx for all our countertops and solid surface showers. Really dependable, great to work with. Highly recommended.
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Source:Google
Skip Maxwel
Date: 2021-05-05 21:48:31
Good experience with people who really know their business
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Source:Google
Linda Jett
Date: 2021-09-09 21:31:23
The workers that put in our showers and counter tops impressed me with their excellent work ethics. Great manners! Thank you !
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Source:Google
S VW
Date: 2021-05-22 04:37:05
We had granite installed in our kitchen. We are extremely happy with the process and finished product. The installers were extremely professional from start to finish. We highly recomend custom marble and oynyx.
Read more
Source:Google
Ollie Becker
Date: 2023-11-02 18:50:00
Great bathroom and countertops
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Source:Facebook
Joseph Baker
recommends
Very friendly staff. Great people to work with!
Read more
Source:Yelp
Bianca S.
Date: 2023-10-11 18:44:18
Oh my they have worked with me so well to get things right. Don't have install yet. Will come back with pics and outcome. Difficult template for what I wanted so but they were very open and communicative and forgiving for all stall in moving forward ( seems delays frequent with construction).
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Source:Yelp
Charles W.
Date: 2022-07-06 23:40:46
This company is top of the line in service and professionalism. I would highly recommend them, in a world when it is really hard to even find someone to do good work. They went the extra mile to fit me in a busy schedule even though my job was a small job for them. And it only took two weeks (it took 4 months for a garage door). Lynnette and the installers were very professional and courteous . 5 stars!
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Source:Yelp
Melissa C.
Date: 2022-01-13 20:58:07
Had a great experience with Custom Marble & Onyx. It was a very simple and efficient process. They had our custom bathroom countertop made and installed within two weeks! It looks fantastic.
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Source:Yelp
Chuck H.
Date: 2021-03-01 18:49:19
We refurbished a fairly large vacation home in Arnold CA with soapstone counters in the laundry/pantry, one guest bath and the master bath. We were so pleased to find soapstone from Custom Marble and Onyx in Modesto, only an hour away. The untreated soapstone paired with copper basins, faucets and a copper soaking tub, made the rooms pop and were very instrumental in recently selling the property at a great price. Working with Lynette Silva, the co-owner, was delightful. Her staff and artisans did beautiful work and on time/budget. Lynette gave us good prices and good suggestions.
We highly recommend Custom Marble and Onyx.
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Source:Yelp
S V.
Date: 2020-06-25 20:58:55
We recently had granite countertops installed in our kitchen. Extremely happy with the process from start to finish.
The installers were professionals. I would highly recommend them.
Read more
Source:Yelp
Carol A.
Date: 2020-04-22 00:51:07
This is a wonderful company. Lynette was great to work with, she spent a lot of time making sure we found the right countertop for my kitchen. Their employees that did the installation were very professional and very polite. They cleaned up any mess they made and left my kitchen spotless. I can not say enough about how great they were to work with. I would recommend they to anyone.
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Source:Yelp
Damman H.
Date: 2018-04-15 23:42:08
I just can't say enough good about this company! We were looking for soapstone, which is hard to find in this area, but luckily Bedrosians referred us to them. When I went in, the very pleasant office staff took me to the slab area and called the guys to come move pieces around so I could have a good look. They were ALL respectful and friendly, making sure I found what I wanted, helping me see the positives and negatives of each slab. Florentino came to our house to make a pattern of our countertops, then, at the shop, helped me choose how to position each one on our slabs to maximum advantage. He's impressive - quick, knowledgeable, skilled, as well as a just a real nice guy. Installation was prompt, accurate, done beautifully.
The owners of this business were great to work with, too. I never felt I was being "sold" anything I didn't want or need. They seemed to just want to offer us a product that would make us satisfied. It was a great experience!
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Source:Yelp
Bill H.
Date: 2016-08-18 21:28:14
We just completed a kitchen remodel and purchase our countertop from Custom Marble and Onyx. We went with a Soapstone countertop. First of all the purchase experience was very positive. Lynette was patient and lead us through the entire process. She showed us numerous slabs before we picked the two we ended up with. Once our cabinets were in we were ready for them to come and create the template. The representative was on time, and very courteous. We then got to go and place the template on the two slabs to best fit the grain pattern of the Soapstone. That was awesome!! It truly gave us the surface we wanted. The "cutter" was extremely helpful. On the day of installation the installer not only brought the counter tops but all the excess material. The installation went well and the installer went over all the care for the Soapstone. Our experience was too notch. We highly recommend using this vendor.
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Source:Yelp
Rebekah D.
Date: 2016-02-18 21:16:13
I can not recommend this place enough!!! Let me start by saying that I live a few hours away and it was totally worth it to work with this business. I was on a hunt for the perfect soapstone counters for my kitchen. I visited several places in the northbay area and left feeling like the quality was crappy or no one seemed to understand what I wanted--rich, black soapstone with beautiful veining. Eventually we found out about this place, and as soon as I spoke to Lynette on the phone, I was sold! She was smart, kind, and seemed to know exactly what I wanted! I just had a gut feeling. I decided to drive the 2.5 hour drive to pick out slabs. As soon as I arrived I was very impressed with the whole vibe of the place, in addition to the beautiful soapstone counters they had on display. I felt like I had struck gold! Lynette was amazing and helpful and she listened well, never trying to convince me or push me towards something that I didn't really want. I picked out two slabs and returned home. Her crew that came and installed was awesome--so friendly, nice, and just exceeded all expectations. Thank you Martin and Jose and Florentino! I seriously can't recommend this place enough. If you want soapstone, do NOT even bother going anywhere else. The quality and beauty is way beyond anything I have seen in the northbay area.
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Source:Yelp
M H.
Date: 2015-10-16 23:47:46
The staff = super nice and helpful! They were busy when we went to them and given all of the customers they were so helpful and available to answer any questions that we had. The prices are reasonable and service is superb! I will be using them again for sure for my home upgrades and construction needs!
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Source:Yelp
anne b.
Date: 2022-03-17 16:40:04
i was remodeling my master bathroom, and i didn't want tile for the shower floor, but i also didn't want a flimsy acrylic shower pan. custom marble & onyx makes very sturdy, custom, solid surface shower pans, so i ordered one. boy, it is nice! they are heavy and require two strong people to move upstairs if that's where it will be installed, but it is well worth any extra effort. i am pleased with the service at this company and the product.
my one suggestion would be to acquire different molds for the shower pans to accommodate different drain cover shapes.
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Source:Yelp
Michelle M.
Date: 2016-10-30 18:00:15
This is the second time I have used them on a home improvement project. The first project was a bathroom and they did a really great job, scheduling was good and the product exceptional. However, with my kitchen - it was a mess from the day I placed the order. The clerk was inexperienced in telling the customer some other things we needed to do. OK I get that we all have to learn new jobs. This was just before Labor Day and I had over 20 people showing up to my house that weekend. When the guy came out to measure the kitchen I indicated when the last date was that I needed the granite installed. He indicated that would be fine and he would relay that information to the office. I notified my contractor. All was good.
I called two days before the installation to confirm. They had no idea what I was talking about!!! I was sooo mad. To make this long story shorter, they did not get out to install the counters until the Wed before the Labor Day weekend. They kept apologizing, however no discount was offered and they did not get the granite in on time.
What they do not realize is that I have two more bathrooms and another house and they will NOT be getting my business.
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Source:Yelp
Linda M.
Date: 2020-01-12 18:59:22
Oct. 2019 we went to Custom Marble and Onyx in Modesto on Winmoore Way. We were doing one bathroom and asked if they had half slabs. They did! Our half slab was 127" x 351/2" x 2cm not a remnant! The bill for a half slab and cut & installation was 1682.00. Several things happened to delay the start of the bathroom, I always called to let them know. The installation date was Dec. 30,2019. By 3:40 that very afternoon I had called three times to let them know the countertop had been cut all wrong. The installer came back and I pointed out all that was wrong. The sink opening was cut 1/2" too long and the depth was 1/4 difference between the two sinks and one was off center. The countertop over all was about 21/2" too long. Just to much to even consider keeping the countertop. The countertop was removed on Jan 6th 2020. To get the countertop removed: Another installer had to come out and "I" had to call the owner twice to find out how everything was going to be handled. We went back to Custom Marble to see if they had anything in stock that we would use but no such luck. We started looking at ordering something we liked. We asked the price and was told 2190.00. We asked if we were credited for the 1682.00 already spent and was told "No". We were told we only bought a remnant but didn't actually pay for any material! The owner's (Darrell) sister,Lynette, came out after we asked if they just wanted to give our money back. She started saying how what we had purchased before was really not paid for and that is why we would have to pay 2190.00 for any replacement countertop. Then we were told that there is a restock fee, I said you have nothing to restock! Then she said well it's not a restock fee but a credit card fee of 3% and we have to pay that to get our money back. It was 50.46 she waived the .46. That fee is NOT on any paperwork or signs in the showroom. She said why should they be out any money? I said why should we? You cut the material wrong and her answer was that the regular cutter was in Mexico but that we were the only problem. We only received 1632.00 back but I'm working on that. Here's the thing we went back there ready to do business with them without any hard feelings at all! Stuff happens just make it right. We knew we would probably have to spend close to another 1000.00 to purchase a whole slab if we couldn't find something in stock. But with the price of 2190.00 on top of 1682.00 without any credit back that was craziness and unjust. We also clarified this extra cost four different times just to be sure we heard them correctly. Instead of them giving us a 1000.00 credit and keeping 681.00 and getting another 1000.00 they refunded 1632.00 and LOST twice, out the money for labor and countertop and lost a customer! Beware!
Otilia Thank you for all your help!
The two installers that came to our home Thank you for your honesty!
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Source:Yelp
Jasmit D.
Date: 2019-03-08 02:10:53
I absolutely DO NOT recommended this place at all. We found this place through our plumber and we hired them to Instal our shower panels. They failed to mention that they are SUBCONTRACTERS meaning they only do certain jobs and then it's up to us to figure out the rest. The only thing the gal had mentioned to us was that they do not install the shower glass and that's it. Nothing else
So we went ahead and hired them for the shower panels. And when they come they say you haven't installed a shower Pan yet.. and I'm like??? We were never told we needed too. Why weren't we told this before?
My thing is, this is all new to us. We don't do all of this often nor do we know anything about showers and the repairing process. So when this guy said shower pan, don't you think they should have mentioned this all to us when we first signed up with them? Um, ya I think so. So then of course they don't even install the shower pan... they sell it, for an insane price, but they don't install it. So that got delayed even more since we had to find someone to come and install the shower pan.
Finally everything is rolling. We spend an INSANE amount of money on this shower, I mean the amount of money we spent. We should of had a grand slam shower. And I blame custom marble and onyx, because as I mentioned earlier, they failed to tell me that they are sub contractors and they don't do shit and it's up to you to scurry around and find people to do different jobs.
Okay so everything is in place. Now last thing we need is the shower head and handle installed and put back into place. But GUESS WHAT. We had to find someone for that too because this shit place doesn't even do that. So we had the plumber come out and he noticed these 2 small holes on the shower pans and he mentioned to get them checked out and make sure water won't be leaking. So I call the company and I speak to the "boss" named Darrel who sounded absolutely rude and Condescending. I mean if you are the boss I assume you would hear out your client and try to fix the issue rather argue and get all defensive and tell me that we should have picked a better shower pan or that all your men are experienced. Full of shit and work on your customer service because you are no boss. You are a rude person.
Worst experience ever!!! Hate this place. Do not hire them. Unless you want lies. Bad customer service and a huge headache.
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Source:
FAQ About Custom Marble & Onyx — Based on Independent Research
What materials can I order a countertop from Custom Marble & Onyx?
During our independent research, we found that Custom Marble & Onyx offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by Custom Marble & Onyx’s clients in Modesto, CA for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does Custom Marble & Onyx fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, Custom Marble & Onyx is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does Custom Marble & Onyx fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by Custom Marble & Onyx, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does Custom Marble & Onyx most often implement in Modesto, CA?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that Custom Marble & Onyx successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of Custom Marble & Onyx?
The company’s office is located at 201 Winmoore Way, Modesto, CA 95358, but its work is not limited to just the city of Modesto, CA. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does Custom Marble & Onyx work with?
Like many participants in our rating, Custom Marble & Onyx works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, Custom Marble & Onyx often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does Custom Marble & Onyx have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether Custom Marble & Onyx has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does Custom Marble & Onyx offer any discounts on countertop fabrication in Modesto, CA?
According to our research, Custom Marble & Onyx does not offer a veteran discount — this information was provided by a company representative during a conversation with our mystery shopper. However, like most companies in our rating, Custom Marble & Onyx may offer personalized terms and discounts on countertop fabrication — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and be sure to ask about any available discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of Custom Marble & Onyx in Modesto, CA?
According to the assessment of our independent rating, Custom Marble & Onyx in Modesto, CA falls into the category of contractors with a mid-range price level. This conclusion was based on our independent mystery shopper research: our analysts contacted a company representative and requested a price estimate for the fabrication and installation of a countertop measuring 83.4 square feet (excluding old countertop removal), using two popular materials — Calacatta Idilio quartz and Carrara Morro quartz.
Based on the estimate received, the cost of the project using Calacatta Idilio quartz amounted to $8454$ at a rate of $101.37$ per sq. ft., and the cost using Carrara Morro quartz was $7540$ at a rate of $90.41$ per sq. ft. These values fell within the city-wide market average, which allowed us to classify Custom Marble & Onyx as a company with a moderate pricing policy.
Please note that the data provided reflects the result of a specific request within the framework of our research and may differ for your particular project. We recommend contacting the company directly through our website — submit a request, call, or send a message — to get a personalized quote and confirm current pricing.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Custom Marble & Onyx?
Yes, according to our research, Custom Marble & Onyx offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at Custom Marble & Onyx?
According to the results of our independent research, Custom Marble & Onyx from Modesto, CA quoted a turnaround time of 28 business days for the fabrication and installation of a stone countertop. Acting as a mystery shopper, our analyst contacted the company with a request to produce and install a 83.4 sq. ft. stone countertop. A company representative stated that the project could be fully completed in 28 business days, which allowed us to classify the company as one with a long turnaround time.
It’s important to note that the timeframe provided to our mystery shopper may differ from what you’ll be quoted, as turnaround time depends on many factors — including the complexity of the project, the material selected, and the company’s current workload. We recommend confirming the actual timeframe directly by submitting a request, calling, or messaging the contractor through our website.
How long does it take Custom Marble & Onyx to prepare a quote for countertop fabrication and installation?
According to our research, Custom Marble & Onyx in Modesto, CA prepared the project estimate within 28 days. After a phone conversation, our mystery shopper sent a quote request to the company representative, based on a completed 83.4-square-foot countertop project, and received a detailed estimate for the fabrication and installation. This turnaround time allowed us to classify the company in the category with a very slow quote preparation speed.
Please note that estimate preparation times may vary depending on the company’s current workload, the complexity of your project, and the selected material. We recommend submitting a request, calling, or messaging the company through our website to receive a personalized quote and clarify the current turnaround time.
Does Custom Marble & Onyx offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, Custom Marble & Onyx performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does Custom Marble & Onyx provide for its work?
According to our information and industry practice, Custom Marble & Onyx, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact Custom Marble & Onyx in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Custom Marble & Onyx. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Custom Marble & Onyx is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
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