Custom Marble & Onyx

We rate the staff friendliness of Custom Marble & Onyx as Very Good. During our research, the staff at Custom Marble & Onyx demonstrated politeness and warmth, showing clear interest in the client’s inquiries. This interaction places them in the Very Good category. Important: Our rating is based on the personal experience of our mystery shopper with Custom Marble & Onyx’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Custom Marble & Onyx directly to better understand their approach to customer service.

We rate the staff expertise of Custom Marble & Onyx as Excellent. The staff member from Custom Marble & Onyx who spoke with our professional mystery shopper provided the most complete and accurate answers to all questions, demonstrating a thorough understanding of the product or service. According to our mystery shopper, the staff member also showed a readiness to offer helpful recommendations and displayed a high level of professional expertise. This evaluation places them in the Excellent category. Important: This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Custom Marble & Onyx may vary. We recommend contacting the company directly for more comprehensive information.

Custom Marble & Onyx is a legacy company, established in 1988. According to our research, Custom Marble & Onyx has been in business since 1988, placing it in the Legacy category. Companies with such a long history demonstrate deep industry expertise and a strong commitment to delivering high-quality services, making them among the most reliable in the field. Important: This information is based on data collected by our mystery shopper. We recommend contacting Custom Marble & Onyx directly to confirm the details.

We note that Custom Marble & Onyx has a dedicated office. Our research revealed that Custom Marble & Onyx operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability. Important: This information was gathered as part of our mystery shopper research. We recommend contacting Custom Marble & Onyx directly to confirm the latest details.

We note that Custom Marble & Onyx has its own production facility. Our research revealed that Custom Marble & Onyx operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism. Important: This information was gathered as part of our mystery shopper research. We recommend contacting Custom Marble & Onyx directly to confirm the accuracy of this data.

Custom Marble & Onyx does not offer discounts for veterans. Based on our mystery shopper research, we found that Custom Marble & Onyx does not provide special discounts for veterans. This may be due to the company’s policies or a lack of demand for such offerings. Important: This information is based on data collected by our mystery shopper. Company policies regarding discounts may vary. We recommend contacting Custom Marble & Onyx directly for confirmation.

We rate the production time of Custom Marble & Onyx as Very Slow. Our research revealed that Custom Marble & Onyx quoted a project completion time of 28 days, which significantly exceeds the market average. This delay may be due to a lack of materials in stock and long delivery times. We recommend confirming all details and timelines with Custom Marble & Onyx before starting a project. Important: Our evaluation is based on information provided by Custom Marble & Onyx during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Custom Marble & Onyx.

We rate the deposit level of Custom Marble & Onyx as Standard. Custom Marble & Onyx requested a deposit of 50%, which aligns with the industry standard. This deposit level strikes a balance between the client’s commitment and the contractor’s confidence in starting the project. Important: Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Custom Marble & Onyx may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Custom Marble & Onyx.

We rate the quote preparation speed of Custom Marble & Onyx as Slow. Our mystery shopper research showed that Custom Marble & Onyx took longer than most companies to prepare a quote. This performance places them in the Slow category. We recommend discussing quote preparation timelines with Custom Marble & Onyx in advance. Important: Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with Custom Marble & Onyx.

We did not receive pricing information from Custom Marble & Onyx. Unfortunately, Custom Marble & Onyx did not provide pricing details for products made from Calacatta Idilio quartz and Carrara Morro quartz as part of our mystery shopper research. This may be due to specific business processes or other factors. Important: This does not impact the excellent reputation of Custom Marble & Onyx, which is recognized in our rankings for other parameters. We recommend reaching out to Custom Marble & Onyx directly to obtain pricing details and further information.