contractor place 3
Springfield, MO City Rating: We have identified this city as the primary city for this contractor.

Custom Granite & Tile LLC

since 2006

Examples of works performed by Custom Granite & Tile LLC

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About Custom Granite & Tile LLC

27.35

total score

The main rating value calculated from more than 30 indicators.
Exact value: 27.345819 out of 100.

A family owned Custom Granite & Tile LLC has been fabricating countertops for kitchens and bathrooms in Springfield, MO and surrounding area for 16 years! Countertops can be made from quartz, marble or granite. Before making a conclusion about this business, please, read feedback of real clients on independent sources of information. Our analysis of Google services, BBB, company websites and social networks allowed us to make a decision that Custom Granite & Tile LLC can get into our catalog. The company will install for you kitchen quartzite countertops taking into account the personality of your space. Fast turnaround is the main advantage of the company.

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Mystery Shopper Report

3

The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 2.994859 out of 5.
criteria: 10

Staff friendliness

0

No Data

Staff Expertise

3

Good

Company Age

3

Established

Own Office

5

Has Office

Own Production

5

Has Prod

Veterans Discount

0

No Data

Production time

5

Very Fast

Deposit Level

2.5

Standard

Quote Time

2.5

Average

Price Level

2.6

Average

Company services

Kitchen

service-kitchen To order

Bathroom

service-bathroom To order

Outdoors

service-outdoors To order

Commercial

service-commercial To order

Fireplaces

service-fireplaces To order

Sill rail

service-sill_rail To order

Contact Custom Granite & Tile LLC for a Free Estimate

1445 W Chestnut Expy, Springfield, MO 65802

Additional benefits of Custom Granite & Tile LLC

Small business

Wheelchair accessible entrance

Wheelchair accessible parking lot

Assembly service

Repair services

Service guarantee

Wi-Fi

Free Wi-Fi

Checks

Credit cards

Debit cards

In store shopping

Delivery

Countertop store

Reviews about Custom Granite & Tile LLC

All (14)

Google (8)

Facebook (6)

Source: icon-google Google
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Andrew Lupescu

Date: 2018-09-20 18:12:25

Amazing staff and even better work! I will definitely recommend George and his team to do any commercial or residential projects. Love their custom work!

Source: icon-google Google
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Marius Lupescu

Date: 2023-09-12 21:29:37

Phenomenal Work! The owner and the workers know what they’re doing!

Source: icon-google Google
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James Kolb

Date: 2020-06-09 13:07:21

This would be a better review. But they were late for the appointment they made. The workers were very professional and did a good job.

Source: icon-google Google
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Dennis Webb

Date: 2023-08-24 16:27:50

Couldn’t be happier with our quartz countertop. Looks just like the sample. Competitive price. Josiah and Zachary the installation guys were great. Very pleasant, professional, and cleaned up nicely.

Source: icon-google Google
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Byron R.

Date: 2020-07-06 16:56:53

Middle of remodel problems with undermount sink caused issues (I ordered separate from CGT). Had to return defective sink and purchase replacement. CGT staff pulled counter and made adjustments for new sink. Much appreciated!

Source: icon-google Google
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Ryan Barnes

Date: 2022-12-23 22:17:58

I’m a 25 year veteran of the building industry and have built several subdivisions in the past. I also have a Masters degree in Business. Unfortunately, this company doesn’t understand the meaning of communication. Which is the number one downfall within an organization. I was told they were coming on a Monday and they didn’t show until Tuesday with no phone call. I obviously had to call them in order to get them to arrive. When they finally arrived I was then told I should have had my bathroom sink along with the under mount in the kitchen. I only had the under mount because that is what I was only told to have on site. Anyway, the products were brought out the next day in order to finish. My biggest complaint is that it’s been five days since and I have called everyday, but no one will return my call. You can’t sell your product and expect great customer satisfaction if you do not communicate! That’s why everyone I know in this business will know how incompetent this company is. Business 101, communicate, good luck!

Source: icon-google Google
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Melissa Blankenship

Date: 2023-09-29 02:31:50

I went to the store on 3 different occasions to try to get a quote for full new kitchen countertops. Each time, I was treated as if I was inconveniencing them and I never once received a quote for the work, let alone get my project on their schedule. Luckily, I found another local company that I had opposite experience at and now have a beautiful kitchen . I would spend my money elsewhere.

Source: icon-google Google
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Shawn Crosby

Date: 2022-01-25 15:15:56

We stopped by on the 10th of January. The lady at the counter never got up until we asked for help. We ended up providing all of our information and getting an estimate and we’re told allow two days before an assistant would reach us w a bud. We waited 4 days. Finally, the 5th day, I called. I was told the individual that helped us was no longer there. So, the process started over. We went back in and spoke w a new lady. She sat us up with an appointment to have our template done.She informs us installation would be the first or second week of February. 8 days later, a kid comes out to measure. The following day, I receive a call from an individual who I couldn’t understand his name. He says” this is such and such and we cannot do your job”. He would not give a reason why . I said you just waisted two weeks of our time. I would highly recommend using any other company in town besides this place. The owner is very unprofessional and their stories change daily.

Source: icon-facebook Facebook
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Bert Casper

doesnt_recommend

The worst experience I’ve ever had with a contractor. They have missed 3 out of 4 install appointments without any kind of communication to let me and the plumber know they were not going to make it. The one time they did show up they were 6 hours late. Then they cut my standard vanity top 2 inches short, kitchen backsplash 1 inch too wide, and didn’t offset the island as instructed. Complete cluster! Children working in customer service and installation. Save yourself some aggravation and have someone professional do any granite or tile work.

Source: icon-facebook Facebook
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Angela Vascan

recommends

Love their Staff and the work they do is the bests in town.

Source: icon-facebook Facebook
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Linda Brown Austin

recommends

Found the perfect accent tile and it arrived in less than a week. So impressed with their service and the tile. Outstanding!!! Thank you, Daniel!!

Source: icon-facebook Facebook
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Keith Evans

recommends

Their honesty, professionalism, and focus on making the customer happy. George, Sidney, and Daniel are the best. If you go anywhere else your wasting time and money. We had a large project for them, a tear-out and install and it went exactly as planned.

Source: icon-facebook Facebook
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Mike Janet Nath Hanak

recommends

We had them install our granite counter tops I honestly have never been so impressed with a company from start to finish

Source: icon-facebook Facebook
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Ryan Robb

recommends

I have had a working relationship with George at Custom Granite now for about 10 years. He and his company are the most upstanding, honest, hardworking granite company around. You can trust and rely on George to do everything he says he will. His installers are top notch. George himself goes way way above and beyond to satisfy his customer. There are none like him really. He works hard to continually bring in exotic pieces for me when I am looking. Best prices in town as well. Daniel in the front office is also very upstanding and great to deal with. George got a good one in him. Thanks guys for always working to please the Robbs. Ryan Robb, Robbs Portable Buildings

Contact Custom Granite & Tile LLC for a Free Estimate

Choose the Way That Works Best for You!

1445 W Chestnut Expy, Springfield, MO 65802