Custom Granite & Marble

We rate the staff friendliness of Custom Granite & Marble as Good. According to our mystery shopper research, the staff at Custom Granite & Marble demonstrated politeness in their communication. While the interaction lacked noticeable warmth, it met a good standard of professionalism. This evaluation places them in the Good category. Important: Our rating is based on the personal experience of our mystery shopper with Custom Granite & Marble’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Custom Granite & Marble directly to better understand their approach to customer service.

We rate the staff expertise of Custom Granite & Marble as Excellent. The staff member from Custom Granite & Marble who spoke with our professional mystery shopper provided the most complete and accurate answers to all questions, demonstrating a thorough understanding of the product or service. According to our mystery shopper, the staff member also showed a readiness to offer helpful recommendations and displayed a high level of professional expertise. This evaluation places them in the Excellent category. Important: This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Custom Granite & Marble may vary. We recommend contacting the company directly for more comprehensive information.

Custom Granite & Marble is a legacy company, established in 1989. According to our research, Custom Granite & Marble has been in business since 1989, placing it in the Legacy category. Companies with such a long history demonstrate deep industry expertise and a strong commitment to delivering high-quality services, making them among the most reliable in the field. Important: This information is based on data collected by our mystery shopper. We recommend contacting Custom Granite & Marble directly to confirm the details.

We note that Custom Granite & Marble has a dedicated office. Our research revealed that Custom Granite & Marble operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability. Important: This information was gathered as part of our mystery shopper research. We recommend contacting Custom Granite & Marble directly to confirm the latest details.

We note that Custom Granite & Marble has its own production facility. Our research revealed that Custom Granite & Marble operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism. Important: This information was gathered as part of our mystery shopper research. We recommend contacting Custom Granite & Marble directly to confirm the accuracy of this data.

Custom Granite & Marble does not offer discounts for veterans. Based on our mystery shopper research, we found that Custom Granite & Marble does not provide special discounts for veterans. This may be due to the company’s policies or a lack of demand for such offerings. Important: This information is based on data collected by our mystery shopper. Company policies regarding discounts may vary. We recommend contacting Custom Granite & Marble directly for confirmation.

We rate the production time of Custom Granite & Marble as Very Slow. Our research revealed that Custom Granite & Marble quoted a project completion time of 35 days, which significantly exceeds the market average. This delay may be due to a lack of materials in stock and long delivery times. We recommend confirming all details and timelines with Custom Granite & Marble before starting a project. Important: Our evaluation is based on information provided by Custom Granite & Marble during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Custom Granite & Marble.

We rate the deposit level of Custom Granite & Marble as High. Our research found that Custom Granite & Marble requires a deposit of 70% of the total project cost, placing them in the High category. This may reflect the company’s confidence in their professional services and project execution. We recommend discussing the terms of payment directly with Custom Granite & Marble. Important: Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Custom Granite & Marble may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Custom Granite & Marble.

We did not receive quote preparation data from Custom Granite & Marble. Unfortunately, Custom Granite & Marble did not provide information about quote preparation times as part of our mystery shopper research. This may be due to internal processes or other circumstances that prevented a response. Important: The lack of data on quote preparation time affects the company’s ranking position. However, Custom Granite & Marble remains one of the top companies in the U.S., having achieved high results in other criteria. We recommend contacting Custom Granite & Marble directly to clarify timelines and conditions.

We did not receive pricing information from Custom Granite & Marble. Unfortunately, Custom Granite & Marble did not provide pricing details for products made from Calacatta Idilio quartz and Carrara Morro quartz as part of our mystery shopper research. This may be due to specific business processes or other factors. Important: This does not impact the excellent reputation of Custom Granite & Marble, which is recognized in our rankings for other parameters. We recommend reaching out to Custom Granite & Marble directly to obtain pricing details and further information.