About Custom Granite — Ranked №2 Countertop Fabricator and Installer in La Habra, CA
71.57
total score
The main rating value calculated from more than 30 indicators.
Exact value: 71.568884 out of 100.
According to The First National Ranking of Stone Countertop Fabricators and Installers in the U.S.
Custom Granite, founded in 2004, ranked number 2 in La Habra, CA in the U.S. company ranking by Countertops Contractors Ranking — the first national independent ranking of stone countertop manufacturers and installers.
We included Custom Granite among the top U.S. contractors after a thorough, multi-level manual selection process, backed by extensive research into customer reviews, ratings, and service quality.
Custom Granite: Total Score & Key Ratings
The Total Score of 71.57 out of 100 achieved by Custom Granite in our ranking confirms its well-deserved position. This score is based on an analysis of customer reviews from the most popular review platforms in the U.S., as well as an evaluation of 10 key customer service parameters conducted through mystery shopper research. In calculating the Total Score, we relied on the Customer Feedback Score — Custom Granite has a rating of 4.7 out of 5 — and our team’s Mystery Shopper Score, which stands at 3.95 out of 5.
You can read detailed information and evaluations from our independent research of Custom Granite’s work in the Mystery Shopper Report section, covering each of the 10 research points, as well as in the FAQ section on this page. On this contractor’s page, you can also read customer reviews — but most importantly, you can use our platform to contact Custom Granite directly: call them, send a message via Facebook Messenger, or submit a request to receive a free project estimate and a consultation with their specialists.
General information about Custom Granite
Custom Granite, located in La Habra, California, excels in creating beautiful granite countertops. They take pride in their in-house craftsmanship, guaranteeing top-quality countertops and swift project completion. With over 12 years of expertise, they prioritize customer satisfaction, making them the premier choice for all your countertop needs.
Disclaimer:
The materials on this page are the result of independent research by Countertops Contractors as part of The First National Ranking of Stone Countertop Fabricators and Installers in the U.S. The evaluations are based on our methodology and Mystery Shopper approach: we called companies, requested estimates for a standardized project, and recorded their responses. Terms and reactions varied; the conclusions reflect only our experience at the time of the review. The final scores are a professional opinion, not a statement of fact: we do not guarantee that your experience will be identical, nor are we responsible for any subsequent outcomes of your interactions with contractors.
When using our materials, especially unique mystery shopper evaluations and structured contractor data, please credit countertopscontractors.com. This helps develop the project, increase industry transparency, and maintain the independence of the research.
More info
Customer Feedback Score
4.7
The weighted average of all reviews from Google, Yelp, Facebook, and CoCo, factoring in the number of reviews for each source.
reviews: 35
Google
4.8
reviews: 26
YELP
4.6
reviews: 9
Facebook
n/a
reviews: n/a
CoCo
n/a
reviews: n/a
Mystery Shopper Report
4
The mystery shopper rating is calculated as a weighted average of the indicators, which you can find out about below. Exact value: 3.950346 out of 5.
criteria: 10
Staff friendliness
4
Very Good
Staff friendliness
We rate the staff friendliness of Custom Granite as Very Good.
During our research, the staff at Custom Granite demonstrated politeness and warmth, showing clear interest in the client’s inquiries. This interaction places them in the Very Good category.
Important:
Our rating is based on the personal experience of our mystery shopper with Custom Granite’s staff. This rating may vary for other clients depending on the specific staff member or situation. We recommend contacting Custom Granite directly to better understand their approach to customer service.
Staff Expertise
4
Very Good
Staff Expertise
We rate the staff expertise of Custom Granite as Very Good.
The staff member from Custom Granite who spoke with our professional mystery shopper demonstrated deep knowledge of the product or service, providing complete and accurate answers to all questions. This interaction reflected a high level of professionalism, placing them in the Very Good category.
Important:
This rating reflects the professionalism of the specific staff member who interacted with our mystery shopper. The expertise of other staff members at Custom Granite may vary. We recommend contacting the company directly for more comprehensive information.
Company Age
3.8
Experienced
Company Age
Custom Granite is an experienced company, operating since 2004.
Our research revealed that Custom Granite began operating in 2004, placing it in the Experienced category. Companies with this level of experience typically have a strong client base and consistently deliver high-quality services.
Important:
This information was obtained as part of our mystery shopper research. For confirmation, we recommend reaching out to Custom Granite directly.
Own Office
5
Has Office
Own Office
We note that Custom Granite has a dedicated office.
Our research revealed that Custom Granite operates from a dedicated office. This demonstrates the company’s serious approach to business and provides added convenience for customers. Having an office is often perceived as a sign of professionalism and stability.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Custom Granite directly to confirm the latest details.
Own Production
5
Has Prod
Own Production
We note that Custom Granite has its own production facility.
Our research revealed that Custom Granite operates its own production facility. This allows the company to maintain full control over the quality and timeline of their products while responding efficiently to client requests. Having in-house production is often seen as a sign of reliability and high professionalism.
Important:
This information was gathered as part of our mystery shopper research. We recommend contacting Custom Granite directly to confirm the accuracy of this data.
Veterans Discount
1
None
Veterans Discount
Custom Granite does not offer discounts for veterans.
Based on our mystery shopper research, we found that Custom Granite does not provide special discounts for veterans. This may be due to the company’s policies or a lack of demand for such offerings.
Important:
This information is based on data collected by our mystery shopper. Company policies regarding discounts may vary. We recommend contacting Custom Granite directly for confirmation.
Production time
5
Very Fast
Production time
We rate the production time of Custom Granite as Very Fast.
Our mystery shopper research revealed that Custom Granite quoted a project completion time of 7 days. This is the fastest possible time, placing them in the Very Fast category. Custom Granite is an excellent choice for clients who value quick delivery.
Important:
Our evaluation is based on information provided by Custom Granite during our mystery shopper research. The timeframes quoted to our mystery shopper may differ for other clients depending on the complexity of the project and the company’s current workload. We recommend confirming details and timelines directly with Custom Granite.
Deposit Level
1.8
High
Deposit Level
We rate the deposit level of Custom Granite as High.
Our research found that Custom Granite requires a deposit of 80% of the total project cost, placing them in the High category. This may reflect the company’s confidence in their professional services and project execution. We recommend discussing the terms of payment directly with Custom Granite.
Important:
Our evaluation is based on data collected through our mystery shopper research. The terms offered to our mystery shopper by Custom Granite may vary for other customers depending on the situation. We recommend confirming the details and obtaining a formal proposal directly from Custom Granite.
Quote Time
2.1
Slow
Quote Time
We rate the quote preparation speed of Custom Granite as Slow.
Our mystery shopper research showed that Custom Granite took longer than most companies to prepare a quote. This performance places them in the Slow category. We recommend discussing quote preparation timelines with Custom Granite in advance.
Important:
Our evaluation is based on data collected through mystery shopper research. The quote preparation time experienced by our mystery shopper may differ for other clients depending on the company’s workload and project specifics. We recommend confirming details and timelines directly with Custom Granite.
Affordability
4.6
Low
Affordability
We rate the price level of Custom Granite as Low.
Our mystery shopper research revealed that Custom Granite offers one of the most affordable pricing options in the city. For the requested item made from Calacatta Idilio quartz, the company quoted a price of $57.55 per square foot, while for Carrara Morro quartz, the price was $57.55. These prices fall into the Low category, making Custom Granite an excellent choice for budget-conscious customers.
The total price for the finished and installed product measuring 83.4 square feet was $4800 for Calacatta Idilio quartz and $4800 for Carrara Morro quartz.
Important:
Our evaluation is based on data collected through mystery shopper research. The terms offered to our mystery shopper may vary for other customers depending on the situation. We recommend confirming the details and obtaining an updated quote directly from Custom Granite.
Company services
Kitchen
To order
Bathroom
To order
Outdoors
To order
Commercial
To order
Fireplaces
To order
Sill rail
To order
Additional benefits of Custom Granite
Onsite services
Accepts Credit Cards
Wheelchair accessible entrance
Wheelchair accessible parking lot
Countertop Installation
Granite supplier
Countertop contractor
Countertop store
Marble contractor
Stone supplier
Reviews about Custom Granite
All (17)
Google (8)
Yelp (9)
Source:Google
Marizela Perez
Date: 2024-03-05 22:13:07
I called Ivan for a price for a quartz countertop to replace my old bathroom counter top he had the best price they did excellent work and clean up I will be calling him again for another job
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Source:Google
Mila Garcia
Date: 2022-09-09 23:49:18
Best sub I’ve ever worked with. Ivan and team are talented, professional, dedicated and over all the best service provider I have ever worked with. I remodeled my entire house and he was they were the best. I would refer him to everyone I know. You couldn’t possibly do better.
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Source:Google
Emily
Date: 2024-02-04 06:47:48
My boyfriend and I helped my parents renovate their bathrooms and we couldn't have finished on time without Ivan! After getting all our cabinets we realized Ikea was not restocking the size we needed for the bathroom counter top. For some reason Home Depot, Lowe's etc also just didn't have the size we need either.
My boyfriend flips houses often and suggested we find find local fabricators to see if they have any left over slabs since our counters were super small.
We are about 15 minutes away from his shop Ivan on a Wednesday and he was able to stop by right away that day. He understood what we were looking for and invited us to his workshop to look at the available quart slabs.
After selecting the slabs we wanted, he gave us an estimate that night. We bought sinks and dropped off the next day and the sink counter tops were done literally on Monday!!
Ivan and his guys were polite and easy going. He even helped with finding sinks since it was a smaller size that wasn't available at the normal stores. My boyfriend can come off cold and talk really fast too but Ivan took his time and explained why he needed information and worked with us!
Good price, accurate detailed work and great communication! Absolutely recommend working with them!
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Source:Google
Scott Langford
Date: 2022-10-11 00:12:41
Absolute one of the best groups I have ever worked with. My wife and I were recommended to Ivan by 2 of our friends and he exceeded expectations. Everything turned out perfect and met our very fast timelines. Highly recommended.
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Source:Google
Helena Mikayelyan
Date: 2024-06-26 05:14:32
They just completed our kitchen countertop remodel, and did an amazing job. Very reasonably priced. Ivan gave us a free estimate and was able to start the project right away. His guys did a beautiful job.
Excellent work and highly recommend!
Thank You Ivan and Custom Granit Inc.
Read more
Source:Google
Rick Ferrier
Date: 2024-06-24 20:51:59
Ivan was very responsive, was quick in providing the quote and coming out to do the work. They did a great job! I would highly recommend them.
Read more
Source:Google
So Freakin Cute
Date: 2023-11-06 03:40:38
I can’t say enough about the crew that Ivan had with him to install my Quartzite countertops. They were so professional and gave me the kitchen counters of my dreams! I highly recommend them for pricing and installation quality! Thank you again Ivan for helping me thru the whole process!
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Source:Google
Luna Leon
Date: 2024-02-22 14:32:29
Z
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Source:Yelp
Emily Y H.
Date: 2024-02-04 06:22:41
My boyfriend and I helped my parents renovate their bathrooms and we couldn't have finished on time without Ivan! After getting all our cabinets we realized Ikea was not restocking the size we needed for the bathroom counter top. For some reason Home Depot, Lowe's etc also just didn't have the size we need either.
My boyfriend flips houses often and suggested we find find local fabricators to see if they have any left over slabs since our counters were super small.
We are about 15 minutes away from his shop Ivan on a Wednesday and he was able to stop by right away that day. He understood what we were looking for and invited us to his workshop to look at the available slabs.
After selecting the slabs we wanted, he gave us an estimate that night. We bought sinks and dropped off the next day and the sink counter tops were done literally on Monday!!
Ivan and his guys were polite and easy going. He even helped with finding sinks since it was a smaller size that wasn't available at the normal stores. My boyfriend can come off cold and talk really fast too but Ivan took his time and explained why he needed information and worked with us!
Good price, accurate detailed work and great communication! Absolutely recommend them!
Read more
Source:Yelp
Nicole C.
Date: 2023-01-06 22:12:14
This is my second time using Custom Granite. A year ago they did my kitchen countertops and I recently switched out my bathroom countertops with something more modern. Custom Granite is quick! They provide quotes with hundreds of different counter top options. Both my kitchen and bathroom counters look GREAT!
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Source:Yelp
Ron N.
Date: 2022-10-11 00:55:26
Excellent job. Responded to our request quickly. Extremely knowledgeable and Was able to accommodate our other contractor' timetable. Communicated very well.. Updated us with the progress throughout the process. I would absolutely recommend them and we will be utilizing them for our next project.
Read more
Source:Yelp
Scott L.
Date: 2022-10-11 00:11:23
Absolute one of the best groups I have ever worked with. My wife and I were recommended to Ivan by 2 of our friends and he exceeded expectations. Everything turned out perfect and met our very fast timelines. Highly recommended.
Read more
Source:Yelp
Yolanda B.
Date: 2022-10-04 15:04:21
Ivan Installed my quartz kitchen countertops they are beautiful & exactly what we had discussed. He was careful, clean & professional.
Read more
Source:Yelp
Mila G.
Date: 2022-09-09 23:55:08
I can't recommend Custom Granite and Ivan enough. Amazing service and I love love love the work he did. He and his team are professional, do amazing work are well priced and couldn't be better. They were recommended to me and I'm so glad I used them. I have recommended them to my neighbors and would recommend them to anyone. Best sub I've worked with.
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Source:Yelp
XBanner76 X.
Date: 2019-05-11 22:04:37
Ivan did an awesome job on our kitchen and bathroom granite countertops. He was very contentious about the grain in the slabs that we wanted to place strategically on our peninsula.
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Source:Yelp
Scott S.
Date: 2019-04-12 21:17:12
Ivan installed my quartz countertops in buena park. He was on time, professional, and his work is very clean. I highly recommend custom granite. Also, he was able to get me the best price on the quart from daltile
Read more
Source:Yelp
Ksea S.
Date: 2023-04-12 16:03:25
Unprofessional and unreliable. I was working with Ivan. He quoted me a price for the job the it changed almost $1000. This was the first red flag.
I agreed to pay that price and move forward.
When he asked what materials I wanted I told him I already found it and got a quote for the slabs. He ask where and how much. He then went behind my back to the supplier and told them not to sell to me he would purchase the slabs:
he tried to up charge the price of the slabs. I told him I already got the quote and he is charging me more than the supplier. He says "fine! Get it them yourself" this is after he already told them not to sell it to me cause he has an account with them and technically they were not supposed to sell to the public.
He then sends me a contract a with labor price + Tax + 5% credit card processing fee. It is illegal to charge tax on labor: I do not recommend custom granite they try to reel you in with a cheap price then do everything they can take nickel and dime you.
Read more
Source:
FAQ About Custom Granite — Based on Independent Research
What materials can I order a countertop from Custom Granite?
During our independent research, we found that Custom Granite offers countertop fabrication using most of the popular types of natural and engineered stone available in the US. The most commonly used materials include engineered quartz, marble, granite, quartzite, soapstone, and onyx — these are the materials most frequently chosen by Custom Granite’s clients in La Habra, CA for kitchens, bathrooms, outdoor areas, and commercial spaces in 2025.
If a client requires a less common material, the desired stone is ordered from a supplier, allowing the project to meet the customer’s specific requirements. This approach enables the company to complete both standard and unique designer projects.
What types of spaces does Custom Granite fabricate countertops for?
According to our research, the company fabricates stone countertops for both residential and commercial spaces. The most in-demand options are, of course, kitchen countertops in private homes, bathroom vanities, as well as outdoor kitchens and BBQ areas. In addition to that, the company manufactures countertops for commercial spaces such as offices, retail stores, hotels, restaurants, and even medical facilities.
Thanks to its experience, Custom Granite is ready to fabricate and install stone countertops in virtually any residential or commercial space — even if the specific type of room wasn't mentioned among the most common ones.
What shapes of kitchen countertops does Custom Granite fabricate?
Our rating analysts thoroughly reviewed the portfolio of completed projects by Custom Granite, which features various types and shapes of stone kitchen countertops fabricated by the company. Among the completed projects are classic straight countertops, L-shaped and U-shaped corner configurations, kitchen islands, and countertops with a breakfast bar.
The examples we studied confirm that the company is capable of fabricating and installing countertops in virtually any shape — tailored to the kitchen layout, design objectives, and customer preferences.
What countertop design styles does Custom Granite most often implement in La Habra, CA?
Our research has shown that the company works with the most popular stone countertop styles in the U.S., including modern, traditional, transitional, minimalist, industrial, farmhouse, luxury, and coastal. These styles are currently in high demand among clients across the country.
Our analysts reviewed the company’s portfolio and customer feedback and confirmed that Custom Granite successfully handles a wide range of design tasks — from clean, minimalist solutions to luxurious interior compositions featuring expressive stone textures.
What is the service area of Custom Granite?
The company’s office is located at 610 W Mountain View Ave, La Habra, CA 90631, but its work is not limited to just the city of La Habra, CA. Like many participants in our rating, the company accepts orders, provides on-site measurements, and installs stone countertops within a radius of up to 50 miles from its main location — including neighboring cities, suburbs, and residential communities.
If you’d like to confirm whether your location is covered, simply contact the company through our website: submit a request, give them a call, or send a message directly via messenger.
What types of clients does Custom Granite work with?
Like many participants in our rating, Custom Granite works with a wide range of clients — from private homeowners to professionals in the construction industry. Their clients include families planning a kitchen or bathroom renovation, contractors, developers, and owners of cafés, restaurants, hotels, and other commercial properties where stone countertops are needed.
For interior designers and contractors, Custom Granite often offers special partnership terms — such as discounts or priority fabrication timelines. To confirm the details, we recommend contacting the company through our website using any convenient method.
Does Custom Granite have its own countertop fabrication facility?
As part of our independent research, we attempted to determine whether Custom Granite has its own natural stone countertop fabrication facility. Our analyst contacted the company as a mystery shopper, but unfortunately, we were unable to obtain a clear answer — the calls and messages either went unanswered or did not provide the necessary information.
The absence of confirmed data about fabrication should not be seen as a negative sign. In our experience, it is not uncommon for companies to miss some incoming inquiries or choose not to disclose such details during initial contact.
Does Custom Granite offer any discounts on countertop fabrication in La Habra, CA?
According to our research, Custom Granite does not offer a veteran discount — this information was provided by a company representative during a conversation with our mystery shopper. However, like most companies in our rating, Custom Granite may offer personalized terms and discounts on countertop fabrication — especially during national holidays, seasonal promotions, or for large-scale projects.
We recommend confirming the details directly: submit a request, call, or message the company through our website — and be sure to ask about any available discounts. In many cases, contractors are open to discussing individual terms.
What is the price category of Custom Granite in La Habra, CA?
According to the assessment of our independent rating, Custom Granite in La Habra, CA falls into the category of contractors with an affordable price level. This conclusion was based on our independent mystery shopper research: our analysts contacted a company representative and requested a price estimate for the fabrication and installation of a countertop measuring 83.4 square feet (excluding old countertop removal), using two popular materials — Calacatta Idilio quartz and Carrara Morro quartz.
Based on the estimate received, the cost of the project using Calacatta Idilio quartz amounted to $4800$ at a rate of $57.55$ per sq. ft., and the cost using Carrara Morro quartz was $4800$ at a rate of $57.55$ per sq. ft. These prices turned out to be among the lowest of all companies in La Habra, CA, which allowed us to categorize Custom Granite as a contractor in the affordable pricing segment.
Please note that the data provided reflects the result of a specific request within the framework of our research and may differ for your particular project. We recommend contacting the company directly through our website — submit a request, call, or send a message — to get a personalized quote and confirm current pricing.
Can I get a free consultation and a free estimate for the fabrication and installation of a countertop from Custom Granite?
Yes, according to our research, Custom Granite offers free consultations and project estimates — this is standard practice across the industry. Like most contractors in our ranking, the company provides free on-site measurements, advises on material selection and configuration, and prepares a detailed quote for the fabrication and installation of your stone countertop.
To receive a consultation and a free estimate for your new countertop, submit a request on our website, call the company, or send a message via messenger.
What is the fabrication and installation timeline for a countertop at Custom Granite?
According to our independent research, Custom Granite in La Habra, CA offered one of the fastest fabrication and installation timelines for a stone countertop — just 7 business days. Acting as secret shoppers, our analysts contacted the company with a request for the fabrication and installation of a stone countertop measuring 83.4 square feet. A company representative informed us that the entire project could be completed in just 7 business days, which allowed us to categorize this contractor as having a fast turnaround time.
Please note that the timeframe quoted to our secret shopper may differ from what you are offered, as the production timeline depends on many factors — including project complexity, chosen material, and the company’s current workload. We recommend confirming the current timeline directly by submitting a request, calling, or messaging the contractor through our website.
How long does it take Custom Granite to prepare a quote for countertop fabrication and installation?
According to our research, Custom Granite in La Habra, CA prepared a project estimate within 7 days. After a phone call, our mystery shopper sent a request to the company’s representative, including a countertop project of 83.4 square feet, and received a detailed quote for the fabrication and installation of the countertop. This speed of response allowed us to classify the company as one with a very fast quote preparation time.
It’s important to note that the time required to prepare an estimate may vary depending on the company’s current workload, the complexity of the project, and the chosen material. We recommend submitting a request, calling, or messaging the company through our website to get a personalized quote and clarify the current turnaround time.
Does Custom Granite offer cutouts for sinks, cooktops, or other elements?
Yes, like most professional contractors in the market, Custom Granite performs cutouts and countertop preparation for various components — both standard and modern. According to our findings, these services are typically included in the overall project estimate. The standard scope usually covers cutouts for sinks (undermount, drop-in, or farmhouse) and holes for faucets or other plumbing fixtures. Additional cutouts — such as for cooktops, hidden or pop-up outlets, built-in wireless chargers, or other accessories — are discussed individually at the project planning and estimating stage.
It’s important to note that while the cutouts and countertop preparation are usually performed by the company, the installation of electrical and plumbing fixtures (such as faucets, outlets, or appliances) may not be included in their scope of work and could require licensed professionals. We recommend clarifying this point when placing your order.
To avoid misunderstandings, ask for a detailed estimate with a breakdown of all services: cutout pricing, installation, and any add-on options. This will ensure project transparency and help you clearly understand what you're paying for.
What guarantees does Custom Granite provide for its work?
According to our information and industry practice, Custom Granite, like most participants in the ranking, provides a workmanship warranty valid for 1 year from the date of countertop installation. This period is usually specified in the contract. We do not rule out that the company may have extended warranty terms (2 years or more), however, during our research, we did not receive confirmed data from the contractor regarding the duration and scope of its warranty.
The contractor’s warranty covers defects in fabrication and installation, such as uneven or separating seams, leveling and fastening issues, detachment or sagging of an undermount sink, flaws in edge finishing and cutouts, premature failure of seam materials, and cutouts that do not match the approved design. Warranty coverage does not include damage from use (thermal shock/burn marks from hot cookware, chips or cracks caused by impacts), stains and acid etching (for marble), wear due to insufficient maintenance or lack of sealing, natural characteristics of stone (veins, micro-pores, variations in shade/pattern within tolerances), shifts caused by base deformation, or any modifications performed by third parties.
The material warranty is provided by the manufacturer or the official stone supplier. Engineered quartz brands often offer a limited “lifetime” warranty for residential properties (subject to registration and compliance with care guidelines). For sintered surfaces, typical warranty periods range from 10 to 25 years. Natural stone usually does not come with a factory warranty — its quality of fabrication and installation is covered by the contractor’s warranty. The term and scope of the warranty depend on the project and materials — contact Custom Granite in any convenient way on this page to get the current terms.
Please Note
The answers in this section were compiled by the Countertops Contractors Ranking team and are based on both publicly available information and data collected through our independent research on Custom Granite. We strive to keep all information up to date, but some details may be inaccurate due to recent changes within the company or incomplete data in public sources.
If you notice any inaccuracies in the company description, please contact us to request a correction. Our analysts will promptly review your submission and update the information on this page if necessary.
Custom Granite is a trusted participant in our ranking, known for its exceptional quality of work and outstanding service.
Contact them today in the way most convenient for you to get a free estimate for your project.
We’d appreciate it if you let Custom Granite know that you found them through the National Ranking Countertops Contractors!